NSBS Uganda - English Questionnaire - V02 - 18 March 2014

Uganda National Small business Survey
2013
Survey questionnaire
Introduction:
Good morning/afternoon, my name is (Indicate both names) ______________________ from TNS RMS,
a global market and social research company.
We are conducting a survey of businesses in Uganda on government can improve the business
environment in Ugandan. The outcome of this survey would help in improving the business climate in
the country. We need input from businesses like yours, to ensure that your business needs are met more
adequately. We would greatly appreciate your input if you have some time to spare for an interview. This
interview will take approximately 45 minutes. Would you mind answering a few questions for me to check
your suitability for inclusion in this study?
YES 1 CONTINUE TO QA1

NO 2 TERMINATE
We thank you for your valuable time and co-operation.
INTERVIEWER: THROUGHOUT THE SURVEY, USE CODES 98 FOR DONT KNOW, AND 99
FOR REFUSAL AND 97 FOR NOT APPLICABLE.
A. Introduction to the background questions
A1 What language would you prefer to be interviewed in?

SINGLE ANSWER
English 1
Luganda 2
Luo 3
Swahili 4
Runyankole 5
Other: specify 6
A2 What is the location of the business?

INTERVIEWER: WRITE IN ANSWER
Region (WRITE IN)

District (WRITE IN)
Parish (WRITE IN)
Town/village (WRITE IN)
A3 What is your role in the business?
Owner 1
Manager 2
Other (please state) 3
A4 What is the age of the owner of the business?
18-24 1
25-34 2
35-50 3
50+ 4
A5 What is the gender of the owner of the business?
Male 1
Female 2
A6 What is the nationality of the owner of the business?

SINGLE ANSWER
Ugandan 1
Kenyan 2
Tanzanian 3
Rwandese 4
Ethiopian 5
Indian 6
Chinese 7
Others specify 8
A7 What is the main activity of the business? (Use ISIC rev 4 classifications)
INTERVIEWER: INDICATE WHETHER A BUSINESS IS CONDUCTING MULTIPLE ACTIVITIES

SIMULTANEOUSLY UNDER THE SAME BUSINESS NAME. (FOR EXAMPLE A CHEMIST THAT IS
ALSO AN MOBILE MONEY AGENT, A TOURIST AGENCY THAT HAS ALSO A TRANSPORTATION
ACTIVITY). IF THE ENTREPRENEUR HAS OTHER BUSINESSES OPERATING UNDER DIFFERENT
BUSINESS NAMES UNRELATED TO THE BUSINESS YOU ARE INTERVIEWING, DO NOT INCLUDE
THEM IN THIS SECTION. IN CASE OF MULTIPLE ACTIVITIES, SEE MANUAL
Description
Primary activity:
Secondary activity
Other activities
Dont know (98)

Refuse to answer (99)
A8 How long has the business been operating?
______________ (Years)
Dont know 98
Refuse to answer 99
A9 What is the current legal status of the business?
SINGLE ANSWER
Single owner/sole proprietorship 1

Privately held, limited company 2
Partnership 3
Co-operative 4
Publicly listed company (PLC) 5
Other (please specify) 6
A10 Where does the business mainly operate from?

SINGLE ANSWER
Home 1
Formal business premises (e.g. office, business complex, factory/plant, shop, formal market) 2
Informal premises (e.g. informal market, street, vehicle, container, no fixed location) 3
Farm 4
A11 On what grounds/basis does the business occupy the premises/land?
I/someone within the business owns the premises/land 1

A family member owns the premises/land 2
Premises/land are rented 3
Premises/land are just used or occupied 4
A12 How was the business founded in Uganda?
Independently, by myself 1
With a business partner 2
Bought from someone else 3
Obtained from family 4
Other 5
A13 What was the main source of funds used to start the business?
SINGLE ANSWER
Own funds 1
Friends/family funds 2
Bank loan 3
Microfinance loan 4
Other 5
A14 Which of these mainly influenced you to start the business?

SINGLE ANSWER
I couldnt find a job elsewhere 1

I was fired from a previous job 2
To try out a business idea 3
To supplement other income 4
I had nothing else to do 5
Identified public demand 6
I wanted to have flexible working hours 7
A15 If you were offered a full time salary paying job elsewhere, what would happen to the business?
SINGLE ANSWER
Carry on running on the side 1

Find somebody to take over the business 2
Abandon the business 3
I am contented with my business 4
A16 Why was the business founded in this particular location? (SPONTANEOUS MENTION)
It is the town where I/the founder was born, grew up or has family 1
Good infrastructure (power, roads etc.) 2
It is close to where the customers are located 3
It is close to a good supply of labour 4
Close to good supply of raw materials 5
Close to where I have land 6
Proximity to financial services 7
A17 Has the business moved location where the main activity takes place since the business started?
Yes 01 CONTINUE TO QA18

No 02 SKIP TO QA19
Dont know 98 SKIP TO QA19
A18 When did the business come to its current location?
______________ (Year)
Dont know 98
Refuse to answer 99
A19 Why did the firm come to this particular location? (SPONTANEOUS MENTION)
It is the town where I/the founder was born, grew up or has family 1
Good infrastructure (power, roads etc.) 2
It is close to where the customers are located 3
It is close to a good supply of labour 4
Proximity to financial services 5
Other (please specify 6
B. Sales and profits
READ OUT: IN THIS SECTION I AM GOING TO ASK SOME QUESTIONS ABOUT THE
COMPANYS SALES AND PROFITS OVER THE LAST FEW YEARS.
B1 What financial records do you keep?

INTERVIEWER READ OUT THE OPTIONS FOR THE RESPONDENT (MULTIPLE ANSWERS
ALLOWED)
STATEMENT YES NO
Keeping all physical receipts in an organized manner 1 2
Bookkeeping for revenues (but not necessarily expenditures). 1 2
Do full financials (Revenue and expense excluding tax accounting) 1 2
Do full financials (Revenue and expense including tax accounting) 1 2
B2 What were the firms total sales during the last month? INTERVIEWER REFER TO THE
MONTH PRECEDING THE MONTH OF INTERVIEW e.g. MARCH 2014
______________ USH Write in

Dont know 98
Refuse to answer 99
B3 Comparing this last month to the same month a year ago (INTERVIEWER, REFER TO THE
SAME MONTH BY NAME A YEAR AGO), would you say that your sales have: SINGLE ANSWER
Increased 01 GO TO QB4
Decreased 02 GO TO QB5
Stayed the same 03 GO TO QB6
Dont know 98 GO TO QB6
B4 You told me that your sales for last month were about (REFER TO RESPONSE IN QB2) and that
your sales have increased compared to the same month last year. What were your average sales
last year in the same month?
______________ USH WRITE IN (GO TO QB6)

Dont know 98 (GO TO QB6)
Refuse to answer 99 (GO TO QB6)
B5 You told me that your sales for last month were about (REFER TO RESPONSE IN QB 2) and
that your sales have decreased compared to the same month last year. What were your average
sales last year in the same month?
______________ USH WRITE IN (GO TO QB6)

Dont know 98(GO TO QB6)
Refuse to answer 99(GO TO QB6)
MANY BUSINESSES HAVE GOOD MONTHS AND BAD MONTHS OVER THE COURSE OF
THE YEAR. THINK ABOUT THE LAST 12 MONTHS
B6 In the best month of that period, what were the monthly sales of the business? If youre not sure,
then can you estimate the quantity of goods sold in the best month and the average price of your
main product?
______________ USH WRITE IN

Dont know 98
Refuse to answer 99
B7 In the worst month of that period, what were the monthly sales of the business?
______________ USH WRITE IN

Dont know 98
Refuse to answer 99
B8 What was the total income the business earned during the last month after paying all expenses
including wages of employees, taxes, rents, interest expenditures etc., but not including any
income you paid yourself? That is, what were the profits of your business during last month?
______________ USH WRITE IN

Dont know 98
Refuse to answer 99
B9 Comparing this last month to the same month a year ago (INTERVIEWER, REFER TO THE
SAME MONTH BY NAME A YEAR AGO), would you say that your profits have: SINGLE
ANSWER
Increased 01 GO TO QB10
Decreased 02 GO TO QB11
Stayed the same 03 GO TO QB12
Dont know 98 GO TO QB12
B10 You told me that your profits for last month were about (REFER TO RESPONSE IN QB 8) and
that your profits have increased compared to the same month last year. What were your
average profits last year in the same month?
______________ USH WRITE IN

Dont know 98
Refuse to answer 99
B11 You told me that your profits for last month were about (REFER TO RESPONSE IN QB 8) and
that your profits have decreased compared to the same month last year. What were your
average profits last year in the same month?
______________ USH WRITE IN

Dont know 98
Refuse to answer 99
B12 What investments have you made in the past year in your business?
Expenditure (in USH) Did the investment help you to

introduce new or significantly
improved product or services?
Yes_____________USH 1 (go to A2) A2) Yes, new to the business 1
A1) Machinery and
No 2 (skip to B1) Yes, new to the market 2
equipment (including
Dont know 3 (skip to B1) No 3
computers and software)
Dont want to answer 4 (skip to B1)
Yes_____________USH 1 (go to B2) B2)Yes, new to the business 1
No 2 (skip to C1) Yes, new to the market 2
B1) Buildings/land
Dont know 3 (skip to C1) No 3
Dont want to answer 4 (skip to C1)
Yes_____________USH 1 (go to C2) C2)Yes, new to the business 1
C1) Trainings/human capital No 2 (skip to D1) Yes, new to the market 2
for you or your employees Dont know 3 (skip to D1) No 3
Dont want to answer 4 (skip to D1)
Yes_____________USH 1 (go to D2) D2)Yes, new to the business 1
No 2 (skip to B14) Yes, new to the market 2
D1) Other (specify)
Dont know 3 (skip to B14) No 3
Dont want to answer 4 (skip to B14)
B13 What was your initial capital stock before this investment activities
Stock (in USH)

A1) Machinery and ______________USH
equipment (including Dont know
computers and software) Dont want to answer
________________USH
B1) Buildings/land Dont know
Dont want to answer
______________USH
D1) Other (specify) Dont know
Dont want to answer
B14 And what is the main product (or service) item you sell in your business?
_____________________________ (NAME OF PRODUCT OR SERVICE)

Not applicable ( GO TO C1)
Dont know ( GO TO C1)
Refuse to answer ( GO TO C1)
B15 Can you give us an estimate of the sales price of this product you have charged during the last
month? Note: If the survey is conducted, e.g. in November 2013, this question refers to the average price
from October 2013.
_____________________________ (IN USH)

Not applicable
Dont know
Refuse to answer
C. Labour and employment
Current employees Number

C1 Please tell me the number of permanent Total:___ ___________ (if more than zero (0)
employees: (employees who have worked in the go to C2)
firm on a daily basis for at least 3 consecutive Dont know (98) - SKIP TO C4
months) Refuse to answer (99) SKIP TO C4
C2 Can you break down your permanent 18 to 25 - ______ (write in number)
employees into age groups? 26 to 35 - ______ (write in number)
36 to 50 - ______ (write in number)
50+ - ______ (write in number)
C3 How many of these are female? Total:___ ___________
Dont know (98)
C4 Number of casual employees Total:___ ___________ (if more than zero (0)
go to C5)
Dont know (98) SKIP TO C7
Refuse to answer (99) SKIP TO C7
C5 Can you break down your casual employees into 18 to 25 - ______ (write in number)
age groups? 26 to 35 - ______ (write in number)
36 to 50 - ______ (write in number)
50+ - _________ (write in number)
Dont know (98)
Refuse to answer (99
C6 How many of these are female? Total:______________
Dont know (98)
C7 How many employees are family, relatives or Total:______________
friends of the owner? Dont know (98)
C8 How many of your employees have a formal Total:______________
training appropriate for this particular business? Dont know (98)
C9 How many of your employees have a work Total:______________
experience for at least of two consecutive years in Dont know (98)
this particular business occupation? Refuse to answer (99)
C10 In the past 12 months, has the workforce increased, decreased or stayed the same?
SINGLE ANSWER
Increase 01 CONTINUE TO Q C11

Decrease 02 CONTINUE TO Q C11
Stayed the same 03 SKIP TO Q C17
Dont know 98 SKIP TO Q C17
C11 What caused the increase/decrease in the workforce?
Hired 1
Laid - off 2
Both hired & laid- off 3
Other 9specify) 4
Hired/Laid-off employees Number

C12 Number of permanent employees Hired: ____________________
(employees who have worked in the Laid-off: __________________
firm on a daily basis for at least 3 Not applicable (97)
consecutive months) Dont know (98)
C13 Number of casual employees Hired: ____________________
Laid-off: __________________
Not applicable (97)
Dont know (98)
C14 Number of employees from your Hired: ____________________
family, relatives or friends Laid-off: __________________
Not applicable (97)
Dont know (98)
C15 Number of employees who have a Hired: ____________________
formal training appropriate for this Laid-off: __________________
particular business Not applicable (97)
Dont know (98)
C16 Number of employees who have a Hired: ____________________
work experience for at least of two Laid-off: __________________
consecutive years in this particular Not applicable (97)
business occupation Dont know (98)
C17 In the coming 12 months, do you plan to or anticipate employing more workers?
SINGLE ANSWER
Yes 01 ASK QC18

No 02 ASK QC18
Plan to decrease number of workers 03 ASK QC18
Dont know 98 SKIP TO QC20
C18 Why do you say so?
INTERVIEWER: IF ANSWERED YES IN QC17, ASK C19 OTHERWISE SKIP TO C20:
C19 How many employees do you anticipate to employ? WRITE IN
19a) Permanent _________ (WRITE IN)

19b) Casuals _________ (WRITE IN)
19c) Trained __________ (write in) [Trained: Formal business training]
19d) Experienced _________ (write) [Experienced: At least two consecutive years of experience]
C20 Could you provide us with an average monthly salary that you pay for the following:
Current employees Number

C21 Permanent employees (employees Monthly Wage: _______________USH___
who have worked in the firm on a Dont know (98)
daily basis for at least 3 consecutive Refuse to answer (99)
months)
C22 Casual employees Monthly Wage: _____________USH_______
Dont know (98)
C23 Employees from your family, relatives Monthly Wage: _____________USH_______
or friends Dont know (98)
C24 Employees who have a formal Monthly Wage: ______________USH______
training appropriate for this Dont know (98)
particular business Refuse to answer (99)
C25 Employees who have a work Monthly Wage: ______________USH_____
experience for at least of two Dont know (98)
consecutive years in this particular Refuse to answer (99)
business occupation
C26 What fraction of your total workforce salaries do you pay from your monthly revenues?
Fraction: __________%_____
Dont know (98)
C27 Over the last 12 months, have you ever experienced a delay in monthly wage payment for any of the
following categories?
Employee category Yes No Dont know Refuse to answer
Permanent 1 2 98 99
Casuals 1 2 98 99
Trained 1 2 98 99
Experienced 1 2 98 99
D. Entrepreneur skills and business development

D1 Is the business owner the person fully in charge of operations or do you have another person/manager
as an operations manager in the business?
The owner is fully in charge of operations 1 ASK ONLY QD2A AND SKIP TO QD3
Another person/manager is in charge of operations 2 ASK BOTH QD2A AND QD2B
D2 A. What is the highest level of educational attainment of the business owner?

B. And what is the highest level of educational attainment of the operations manager?
A. Owner (SINGLE B. Operations manager
ANSWER) (SINGLE ANSWER)
None 1 1
Primary 2 2
Secondary 3 3
Tertiary 4 4
University (undergraduate) 5 5
Postgraduate Masters 6 6
Postgraduate Doctors 7 7
Others (please specify) 9 7
None 99 99
D3 Is the business a member of any organisation or association?
Yes 01 ASK Q D3A

No 02 SKIP TO Q D5
Dont know 98 SKIP TO Q D5
INTERVIEWER: IF ANSWERED YES IN QD3 ASK
D3A. Which organization or association is your business a member of? (Write in)
D4 What benefits does membership bring to your business? (MULTIPLE MENTIONS POSSIBLE)
Information about new technologies 1

Information about customers/markets 2
Information about suppliers/inputs 3
Networking 4
Information about/access to training 5
Other 6
No benefits to business 7
D5 A) How do you mainly get information about doing business? (LIST AND THEN ASK MOST
PREFERRED)
B) And which source do you prefer to be getting information about doing business (EVEN IF NOT
LISTED IN D5A)
Sources D5A Main D5B Preferred

source of source of
information information
Talking to friends/relatives 1 1
Talking to customers 2 2
Talking to suppliers 3 3
Media (internet, newspapers, radio, television, magazines) 4 4
Business association 5 5
Financial institutions 6 6
Government institutions 7 7
Other 8 8
D6 In the past 3 years, has your business made use of expert advice from outside the business to improve
operations, performance or productivity?
Yes 1 CONTINUE
No 2 SKIP TO D9
Dont know 3 SKIP TO D9
D7 If yes, did the business pay for this service?
Yes 1 SKIP TO D9
No 2 CONTINUE
Dont know 3 SKIP TO D9
D8 If no, who did pay for or provide it? (WRITE IN)
D9 I am now going to read out a list of services. Please identify which ones you would need
Financial management services Do not Need but Would want to Would want Not aware
need dont have develop within to outsource of
the business
Loan application and other
1 2 3 4 5
financial services
Business planning services 1 2 3 4 5
Legal/tax services 1 2 3 4 5
Sales and marketing services 1 2 3 4 5
Research and development services 1 2 3 4 5
ICT (Information and
Communications Technology) 1 2 3 4 5
services
Business/management information
1 2 3 4 5
services
Standardization and quality
1 2 3 4 5
assurance services
Environment, health and safety
1 2 3 4 5
services
Other (please specify) 1 2 3 4 5
E. Financial services
E1 Please tell me; how many minutes does it take for you to go by car from your business to the closest
bank branch/MFI office or SACCO?
______________ (WRITE IN MINUTES)

Dont know
Refuse to Answer
E2 Does your business use any products or services from any of the following:
Credit/finance dealer Yes No Write in where applicable________________

Commercial Bank 1 2 (PLEASE NAME THE BANK): ______________
Microfinance institution 1 2 (PLEASE NAME THE MFI) : ______________
SACCO 1 2 (PLEASE NAME THE SACCO) : ____________
Mobile money 1 2 (PLEASE NAME THE TELCO) : _____________
Money lender 1 2
Family and friends 1 2
Other financial institution 1 2 (PLEASE NAME) : ______________
None 9 9
E3 Thinking specifically about your business, which of the following financial products have you used?
Please indicate if you currently use, have previously used or have never used each item that I mention.
Product Currently use Previously used Never used

ATM 1 2 3
Debit card 1 2 3
Credit card 1 2 3
Current/cheque account 1 2 3
Savings account 1 2 3
Mobile money 1 2 3
Foreign currency (e.g. US dollar) account 1 2 3
Insurance 1 2 3
E4 How does your business manage its day to day cash flow?
Through bank account 1

Through MFI 2
Through SACCO 3
Through Mobile money 4
Always keep cash in physical form 5
E5 Has your business ever applied for a loan?
Yes 1
No 2
E6 Does your business have any outstanding debt/loans?
Yes 1 CONTINUE WITH QE7

No 2 SKIP TO QE15
E7 How many (including all formal and informal debt/loans?)
______________ WRITE IN
Refuse to answer 99
E8 What is the total value of your current debt/loans?
______________ USH WRITE IN

Refuse to answer 99
E9 Please give details of the largest loan/debt that you are currently repaying (write 99 for Refused and
98 for dont know)
a. Value Write in USH: _____________________
b. Maturity Write in years/months_______________
c. Interest rate Write in interest rate: _______________
d. Remaining balance Write in USH: _____________________
E10 What was the main reason that you took out the loan/debt?
SINGLE ANSWER
Working capital 01
Investment in machinery/equipment 02
Investment in new building/furniture 03
Investment in vehicles 04
Research and development 05
Trainings 06
Hiring new employees 07
Dont know 98
Refuse to answer 99
E11 What collateral did you use for this loan/debt?

MULTIPLE ANSWERS.
Unsecured (no collateral was required) 1

Land 2
Building 3
Vehicle 4
Machinery/equipment 5
Inventory 6
Cash deposits 7
E12 What is the name of the institution from which you obtained this loan/debt? (INTERVIEWER,
WRITE IN)
E13 Why did you choose this provider? MULTIPLE ANSWERS

Lowest interest 01
Lowest collateral requirements 02
It was recommended by a friend/colleague 03
Long relationship with that institution 04
I know personally employees at that institution 05
Closest (geographically) to my firm 06
Size of the bank 07
Dont know 98
E14 A. Has your business failed to make any loan/debt obligations over the past 12 months?
Yes 1 ASK QE14B

No 2 SKIP TO QE15
Not applicable 3 SKIP TO QE15
E14B. If answered yes in QE14A ask. Please let me know what was the reason?
ASK ALL RESPONDENTS
E15 Have you previously attempted to access debt/loans but been rejected?
Yes 1 CONTINUE TO QE16

No 2 SKIP TO QE18
E16 If yes, from which institution(s) was your loan application rejected?
E17 What was given as the MAIN reason for the rejection of the loan? SINGLE ANSWER
Insufficient collateral 1
Lack of legal requirements 2
Size of the loan was too large for the size of the business 3
Insufficient activity in the account (cash flow) 4
Firm is already indebted 5
Credit bureau rating 6
Poor referees 7
E18 Would you like to take out new debt or loan in the next 12 months?
Yes 1 SKIP QE20

No 2 SKIP QE20
Dont know 3 SKIP QE20
IF ANSWER IS NEVER USED IN QUESTION E3, ASK E19 OTHERWISE SKIP TO E20
E19 If you currently do not use any financial services, why is this? (MULTIPLE MENTIONS POSSIBLE,
DO NOT PROMPT)
I do not need an account for the business 01

The business doesnt generate enough income to put in a financial institution 02
The business doesnt qualify to open an account 03
The business doesnt have the necessary documentation 04
I had an account but the institution closed it 05
The process of opening a business account is too complicated 06
There are no financial institutions located close enough to the business 07
The minimum balance is too high 08
The service fees/charges are too high 09
I prefer dealing in cash for the business 10
I do not trust banks or other institutions 11
I dont want the tax man to know about the businesss money 12
Financial institutions dont understand the business 13
I am discriminated against for being a woman 14
ASK ALL RESPONDENTS

E20 There are many financial terms that are used in business. Please let us know your understanding of
the following financial terms. Please indicate whether you know what the word means, whether you
have heard of it but dont know what it means, or if you have never heard of it
Know what the Heard of it but Never heard of it
word means dont know what
it means
a. Bank 1 2 3
b. Current account 1 2 3
c. Insurance 1 2 3
d. Interest 1 2 3
e. Savings 1 2 3
f. Debt 1 2 3
g. Pension 1 2 3
h. Exchange rate 1 2 3
i. Revenue 1 2 3
j. Working capital 1 2 3
k. Budget 1 2 3
l. Liquidity 1 2 3
m. Tax 1 2 3
n. Turnover 1 2 3
o. Collateral 1 2 3
p. Cash flow 1 2 3
q. Factoring 1 2 3
F. Markets
F1 Which of the following best describes your main customers? SINGLE MENTION
Individuals 1
Other large businesses (more than 50 employees) 2
Other small businesses (less than 50 employees) 3
Foreign businesses 4
Government 5
Other institutions e.g. schools, hospitals 6
Co-operative 7
Private out-grower schemes 8
F2 Where are most of your customers located? SINGLE MENTION
Within the same local area (district) 1

Within the same region of Uganda 2
Across Uganda (nationwide) 3
Different country/countries (specify) 4
F3 Do your customers come to you or do you take products/services to your customers/markets?
Customers come to the business 1 SKIP TO F6

The business takes products/services to customers/markets 2 CONTINUE
Both 3 CONTINUE
F4 What is the MAIN means of transport that the business uses for taking products/services to
customers/markets? (DO NOT PROMPT)
Walking 1
Bicycle 2
Motorcycle 3
Cart pulled by horse/donkey/mule 4
Boat 5
Public minibus/matatu 6
Private taxi/special hire 7
Train 8
Private/business car 9
Truck 10
Aeroplane 11
Other 12
F5 In an average week, how much do you estimate you spend on transporting goods/services to your
customers/markets? (DO NOT PROMPT)
Nothing 1
Less than USH 5,000 2
USH 5,000 USH 20,000 3
USH 20,000 USH 50,000 4
USH 50,000 USH 100,000 5
USH 100,000 USH 500,000 6
More than USH 500,000 7
F6 Who are the suppliers to your business? MULTIPLE MENTIONS
Individuals 01
Other businesses 02
Government 03
Other institutions 04
Co-operative 05
Private out-grower schemes 06
None 98 SKIP TO QG1
F7 Where are most of your suppliers located? SINGLE ANSWER
Within the same local area (district) 1

Within the same region of Uganda 2
Across Uganda (nationwide) 3
Different country/countries (specify) 4
F8 How did you learn about these suppliers? (DO NOT PROMPT, MULTIPLE MENTIONS POSSIBLE)
Friends and family 1

Business associate 2
Newspaper or other publications 3
Internet 4
Television or radio 5
Billboard 6
Trade fair 7
Word of mouth 8
Other 9
F9 Do you regularly suffer delivery delays from suppliers to your business?
Yes 1 CONTINUE TO F10

No 2 SKIP TO QG1
Dont know 3 SKIP TO QG1
F10 If yes, do you regularly suffer financial losses as a result of these delivery delays?
Yes 1 CONTINUE TO F10.B

No 2 SKIP TO QG1
Dont know 3 SKIP TO QG1
IF ANSWERED YES IN QF10, ASK:
F10.b. On average, how much cost/losses does your business incur as a result of these delays?
______________ USH WRITE IN

Dont know 98
Refuse to answer 99
F11 Over the past 12 months, how much loss in sales did your business incur due to delivery delays from
suppliers? (Changed from % to actual costs to enhance accuracy)
______________ USH WRITE IN
Dont know 98
Refuse to answer 99
G. Infrastructure
G1 Does the business use electricity for its day to day operations?
Yes 1
No 2
G2 What is the MAIN source of energy for the business? SINGLE ANSWER
Electricity public grid 1

Electricity generator 2
Solar 3
Charcoal 4
Wood 5
Animal dung 6
Biogas 7
Dont use energy for the business 9
G3 What is the MAIN source of water supply for the business? SINGLE ANSWER
Piped water 1
Own well or borehole 2
Shared well or borehole 3
Purchased from private vendors 4
Dont have or use water supply for the business 6
IF ANSWER IS NO IN G1, SKIP TO G7

G4 During how many days in the past 12 months did the business experience power outages or
surges from the public grid?
None 1
1 10 2
11 40 3
41- 100 4
101 200 5
200+ 6
G5 On average, how long do these service interruptions last?
No service interruptions experienced 1

Less than 1 hour 2
1 5 hours 3
6 10 hours 4
More than 10 hours 5
G6 In the past 12 months, how much estimated income did the business lose as a result of these
service interruptions?
None 1
USH 20,000 USH 100,000 3
USH 100,000 USH 1 million 4
USH 1 million USH 10 million 5
More than USH 10 million 6
G7 During how many days in the past 12 months did the business experience insufficient water
supply?
None 1
1 10 2
11 40 3
41- 100 4
101 200 5
200+ 6
G8 On average, how long do these service interruptions last?
No service interruptions experienced 1

Less than 1 hour 2
1 5 hours 3
6 10 hours 4
More than 10 hours 5
G9 In the past 12 months, how much estimated income did the business lose as a result of these
service interruptions?
None 1
USH 20,000 USH 100,000 3
USH 100,000 USH 1 million 4
USH 1 million USH 10 million 5
More than USH 10 million 6
H. Technology
H1 Does your business have access to the internet?
Yes 1 SKIP TO QH2

No 2 ASK QH1. b AND SKIP TO QH4
IF ANSWERED N0 CODE 2, AT QH1 ASK:
H1.b. Why do you say so?
H2 How do you access the internet for your business?
Own computer 1
Internet caf 2
Shared computer (e.g. within a co-operative) 3
Smart phone or tablet 4
H3 For what purposes do you use the internet in your business? (DO NOT PROMPT; MULTIPLE
MENTIONS POSSIBLE)
Maintaining a company website 1

Communication with suppliers and/or customers 2
Marketing products or services 3
Accessing business information (e.g. market prices) 4
Sending and/or receiving money/payments 5
Providing internet services (e.g. internet caf) 6
H4 Does your business have access to a mobile phone?
Yes 1 CONTINUE TO H5
No 2 SKIP TO QH6
H5 For what purposes do you use a mobile phone in your business? (DO NOT PROMPT,
MULTIPLE MENTIONS POSSIBLE)
Communication with suppliers and/or customers 1

Marketing products or services 2
Accessing business information (e.g. market prices) 3
Sending and/or receiving money/payments 4
Providing internet services (e.g. internet caf) 5
H6 Beyond computers and mobile phones, what are the main pieces of technology that you employ
in your business operations? (Please review/edit the list where necessary)
Use of software for the business e.g. time tracking software to see where you are spending your 1
time so you can become more productive or comprehensive accounting software to streamline
your business finances
New or improved company website 2
New or improved hardware 3
Tablets, Ipdas, Note-pads etc. 4
Cloud services (virtual office, online data storage services, virtual staff) 5
Electronic invoicing 6
E-commerce (conducting sales online) 7
Use of project management and task management tools to stay on top of your daily business 8
responsibilities
Use online budget tracking to keep on top of and reduce your expenses. 9
File your taxes more efficiently online. 10
Create a new income stream by selling your products online. 11
Use social media sites like Facebook, Twitter, Google, Pinterest, YouTube, etc. to promote 12
your business, products and services.
Start a blog related to your business and target audience. 13
Use video marketing. 14
Others specify: _____________ 15
I. Innovation
I1. From fiscal year 2012 thru 2013, did this establishment introduce any innovative product,
service or process?
Yes CONTINUE TO Q I2
No SKIP TO Q I5
I2. In fiscal year 2013, what percentage of this establishments total sales was represented by sales
from all innovative products or services introduced from fiscal year 2011 through 2013?
_______ % (WRITE IN PERCENTAGE OF SALES FROM ALL INNOVATIVE PRODUCTS)
Dont know 98 (SPONTANEOUS)
Refused (99)
I3. Please describe in detail the main innovative product, service or process that this establishment
introduced from fiscal year 2010 thru 2012.
I4. What was the main reason to conduct this improvement or develop this new product/service?
It was explicitly requested by some of your existing customers 1

Although not requested explicitly, you thought existing customers would value it 2
You wanted to gain new customers who explicitly requested this improvement 3
Although not requested explicitly, you thought it would help you gain new customers 4
In response to improvements made by your competitors 5
In response to the entry of new competitors on the market 6
Others (please specify) 7
Don't know 98
Refuse to answer 99
I5. Please indicate for the following statements:
Completely Strongly Strongly Completely
Disagree Neutral Agree
disagree disagree agree agree
We have the competence to
identify and select externally
1 2 3 4 5 6 7
residing knowledge that benefits
our company
We regularly asses the core
1 2 3 4 5 6 7
competences of our company
We regularly conduct a
technological audit of our 1 2 3 4 5 6 7
company
We have contact with
institutional partners about new
1 2 3 4 5 6 7
developments (universities, R&D
institutes, government
We monitor the needs of our
1 2 3 4 5 6 7
clients and customers
We are successful at acquiring
the knowledge required to 1 2 3 4 5 6 7
understand costumer needs
the knowledge required to 1 2 3 4 5 6 7
identify market opportunities
the knowledge required to
comply with the requirements 1 2 3 4 5 6 7
and expectations of trading
partners
We have a well-organized
1 2 3 4 5 6 7
marketing department
I6. From fiscal year2012 through 2013, how many layers of direct reporting were there in this
establishment from the Top Manager down to the lowest-level of employee?
___________________ (WRITE IN NUMBER)
I7. From fiscal year 2012 through 2013 did this establishment provide formal training to any of its
employees specifically for the development and/or introduction of innovative products or services and
processes?
Yes 1 CONTINUE TO Q I8
No 2 SKIP TO Q J1
I8. How much did this establishment spend in total from fiscal year 2010 thru 2012 on that formal
training?
___________________ Ush (WRITE IN TOTAL COST OF FORMAL TRAINING FOR EMPLOYEES)
J. Policy and regulatory environment

J1 Is your business registered?
Yes, at national level (Registration Services Bureau) 1 CONTINUE

Yes, at district level 2 CONTINUE
Yes, other 3 CONTINUE
No 4 SKIP TO QJ4
J2 In the past, has the business ever operated without being registered? SINGLE
RESPONSE
Yes 1
No 2
INTERVIEWER: ASK QJ3 THE SKIP TO QJ5
J3 Why did the business become registered?
Because it is a legal requirement 1

The business grew too large to remain unregistered 2
For moral/ethical considerations 3
I learned of the procedures required to resister 4
To obtain access to financing more easily 5
To gain access to customers who would only deal with registered entities 6
J4 Why is the business not registered at Registration Services Bureau? MULTIPLE

MENTIONS POSSIBLE
I dont know how to register 1

Im not able to comply with all the requirements 2
It costs too much money 3
I would have to travel too far 4
It is too complicated 5
The business doesnt make enough money 6
The business doesnt need to be registered 7
I dont want to be liable for tax 8
J5 Does the business have a Tax Identification Number (TIN) from Uganda Revenue
Authority (URA?)
Yes 1 CONTINUE TO J6
No 2 SKIP TO QJ7
J6 Last year, did you pay any business taxes?
Yes 1
No 2
J7 Which of these, if any, does the business pay?

Value added tax (VAT) 01
Pay as you earn (PAYE) 02
Withholding tax 03
Land and building tax 04
Corporation/income tax 05
Pension (e.g. NSSF) 06
Customs 07
Local or district level taxes 08
Other government taxes/levies (please specify) 09
Unofficial levies by government (please specify) 10
J8 If your business does not pay taxes, what is the main reason for the non-payment?
Revenues are below the taxable level 01

Difficulty filling in the tax return forms 02
See no need for paying taxes 03
Tax rates are too high 04
I am exempted from tax 05
J9 Of the following options, which do you consider to be the most important, second most
and third most important priorities for government to support your business? INTERVIEWER,
PLEASE CODE OPTIONS AND THEN RANK THE OPTIONS IN THE RIGHT COLUMN
Codes Ranking
Providing business services (e.g. information, consulting) 1
Providing access to finance 2
Providing/improving infrastructure (e.g. energy, roads, 3
water)
Improving skills and training 4
Providing better health services for workers 5
Minimising regulations and bureaucracy 6
Accommodative policy and tax system 7
Security 8
Other please specify 9
K. Conclusion
K1 Finally, I am going to name some commonly cited obstacles to doing business. On a scale of 1 to
5 where 1 is very sever obstacle and 5 is not an obstacle at all Please tell me whether you
consider them to be a very severe obstacle, a major obstacle, a moderate obstacle, a minor
obstacle or no obstacle.
Very Severe Major Moderate Minor Not an

obstacle obstacle obstacle obstacle obstacle at all
Electricity 1 2 3 4 5
Telecommunications 1 2 3 4 5
Transportation 1 2 3 4 5
Tax rates 1 2 3 4 5
Tax administration 1 2 3 4 5
Customs and trade regulations 1 2 3 4 5
Labour regulations 1 2 3 4 5
Business licensing and permits 1 2 3 4 5
Inadequately qualified workforce 1 2 3 4 5
Training and BDS 1 2 3 4 5
Access to finance (e.g. availability of 1 2 3 4 5
collateral)
Cost of finance (e.g. interest rates) 1 2 3 4 5
Political environment 1 2 3 4 5
Macroeconomic environment (e.g. 1 2 3 4 5
inflation, exchange rates)
Corruption 1 2 3 4 5
Crime 1 2 3 4 5
Roads 1 2 3 4 5
Access to land for 1 2 3 4 5
expansion/relocation
ICT 1 2 3 4 5
Machinery and other tech 1 2 3 4 5
Standardisation 1 2 3 4 5
Marketing of SME products 1 2 3 4 5
K2. Of these, which would you consider to be the five biggest obstacles to your doing business? Please
rank with one being the biggest obstacle. Interviewer, hand the respondent the show card to fill
in
Codes Ranking
Electricity 01
Telecommunications 02
Transportation 03
Tax rates 04
Tax administration 05
Customs and trade regulations 06
Labour regulations 07
Business licensing and permits 08
Inadequately qualified workforce 09
Training and BDS 10
Access to finance (e.g. availability of collateral) 11
Cost of finance (e.g. interest rates) 12
Political environment 13
Macroeconomic environment (e.g. inflation, exchange rates) 14
Corruption 15
Crime 16
Roads 17
Access to land for expansion/relocation 18
ICT 19
Machinery and other tech 20
Standardisation 21
Others please specify 22
INTERVIEWER: BEFORE ASKING THIS QUESTION, GUARANTEE THE RESPONDENT OF

CONFIDENTIALITY OF ALL THE INFORMATION HE/SHE GIVES THROUGH THE INTERVIEW
AND THAT NONE OF THIS WILL BE DIRECTLY ATTRIBUTED TO HIM/HER BUT WILL ONLY BE
REPORTED ON AGGREGATE.
NOTE FOR INTERVIEWER- EXPLAIN THE IMPORTANCE OF THE QUESTION REGARDING
ANNUAL TURNOVER AS FOLLOWS:
In order to calculate the total GDP contributed by businesses like yours we would need to
calculate using the annual turnover of your business.
K3. Could you please tell us what was your business's total annual revenue for the last fiscal year
(2012 (this is the period 1st July 2012 to 30th June 2013))?
UGSH. ________
INTERVIEWER: ASK NEXT QUESTION ONLY IF RESPONDENT COULD NOT OR DID NOT
ANSWER THE PREVIOUS QUESTION (K3)
K4. Could you, please, tell us the range of your businesss annual total revenue in the last fiscal
year? (Give a card. Circle one)
SHOW CARD
Revenue bracket (PLEASE CIRCLE ONE)

Less than 10,000,000 1
UGSH 10,000,001 2 UGSH 20,000,000 2
UGSH 20,000,001 3 UGSH 30,000,000 3
UGSH 30,000,001 4 UGSH 40,000,000 4
UGSH 40,000,001 5 UGSH 50,000,000 5
UGSH 50,000,001 6 UGSH 75,000,000 6
UGSH 75,000,001 7 UGSH 100,000,000 7
UGSH 100,000,001 8 UGSH 150,000,000 8
UGSH 150,000,001 9 UGSH 250,000,000 9
UGSH 250,000,001 - UGSH 500,000,000 10
More than UGSH 500,000,000 11
INTERVIEWER- BEFORE WE END THE INTERVIEW I WOULD LIKE TO ASK YOU A FEW
QUESTIONS.
Q1. What is the one thing the government should do to improve the business conditions in this
country?_____________________________________________________________________________
____________________________________________________________________________________
_______ _____________________________________________________________________________
Q2. Do you have any additional comments and suggestions you would like me to write down?
__________________________________________________________________________________________
_____________________________________________________________________________________
Interviewers please fill the following after completing the interview:
A. Please complete the following information about the interviewee(s)
Position in the firm Contact information

Main respondent
Second respondent
B. This questionnaire was completed in:
One visit in face-to-face interview with one person 1
One visit in face-to-face interview with different managers/staff 2
Several visits 3
C. [Interviewer: Record region]
Central 1
Eastern 2
Northern 3
Western 4
D. [Interviewer: Record district]
Uganda
Central Region Eastern Region Northern Region Western Region
Kalangala 501 Amuria 517 Abim 541 Bulisa 562
Kampala 502 Budaka 518 Adjumani 542 Bundibugyo 563
Kayunga 503 Bududa 519 Amolatar 543 Bushenyi 564
Kilboga 504 Bugiri 520 Amuru 544 Hoima 565
Luwero 505 Bukedea 521 Apac 545 Ibanda 566
Lyantonde 506 Bukwa 522 Arua 546 Isingiro 567
Masaka 507 Busia 523 Dokolo 547 Kabale 568
Mityana 508 Butaleja 524 Gulu 548 Kabarole 569
Mpigi 509 Iganga 525 Kaabong 549 Kamwenge 570
Mubende 510 Jinja 526 Kitgum 550 Kanungu 571
Mukono 511 Kaberamaido 527 Koboko 551 Kasese 572
Nakaseke 512 Kaliro 528 Kotido 552 Kibale 573
Nakasongola 513 Kamuli 529 Lira 553 Kiruhura 574
Rakai 514 Kapchorwa 530 Maracha- Kisoro 575
554
Sembabule 515 Katakwi 531 Terego Kyenjojo 576
Wakiso 516 Kumi 532 Moroto 555 Masindi 577
Manafwa 533 Moyo 556 Mbarara 578
Mayuge 534 Nakapiripirit 557 Ntungamo 579
Mbale 535 Nebbi 558 Rukungiri 570
Namutumba 536 Oyam 559
Pallisa 537 Pader 560
Sironko 538 Yumbe 561
Soroti 539
Tororo 540
Interviewers Name
Interviewers Number
Interviewer supervisors Number
Business address physical address
Date of interview ___________________ (Day-month-year)
Interview start time: __ __ (Hour: minute 24 hour clock)

Interview end time: __ __ (Hour: minute 24 hour clock)
Length of interview: ____ (Minutes)
Record day of the week of the interview Single code

Monday 1
Tuesday 2
Wednesday 3
Thursday 4
Friday 5
Saturday 6
Sunday 7
Parish __________________
Urban 1
Village_________________________ Rural 2
DECLARATION
I declare that the business respondent, whose name and address appear above, was unknown to me until
the interview, and that this interview has been conducted within the MSRA Code of Conduct. I confirm
that before returning this questionnaire, I have checked that it meets with and was carried out in
accordance with the requirements outlined in the instructions supplied to me for this study. I understand
that the information given to me during the interview must be kept confidential.
Interviewer signature: ___________________________

NSBS Uganda - English Questionnaire - V02 - 18 March 2014

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Uganda National Small business Survey

YES 1 CONTINUE TO QA1

We thank you for your valuable time and co-operation.

A. Introduction to the background questions

A1 What language would you prefer to be interviewed in?

A2 What is the location of the business?

Region (WRITE IN)

A3 What is your role in the business?

A5 What is the gender of the owner of the business?

A6 What is the nationality of the owner of the business?

INTERVIEWER: INDICATE WHETHER A BUSINESS IS CONDUCTING MULTIPLE ACTIVITIES

Dont know (98)

A8 How long has the business been operating?

Single owner/sole proprietorship 1

A10 Where does the business mainly operate from?

A11 On what grounds/basis does the business occupy the premises/land?

I/someone within the business owns the premises/land 1

A12 How was the business founded in Uganda?

A14 Which of these mainly influenced you to start the business?

I couldnt find a job elsewhere 1

Carry on running on the side 1

Yes 01 CONTINUE TO QA18

A18 When did the business come to its current location?

B1 What financial records do you keep?

______________ USH Write in

______________ USH WRITE IN (GO TO QB6)

______________ USH WRITE IN (GO TO QB6)

______________ USH WRITE IN

______________ USH WRITE IN

______________ USH WRITE IN

______________ USH WRITE IN

______________ USH WRITE IN

Expenditure (in USH) Did the investment help you to

Stock (in USH)

_____________________________ (NAME OF PRODUCT OR SERVICE)

_____________________________ (IN USH)

Current employees Number

Increase 01 CONTINUE TO Q C11

Hired/Laid-off employees Number

Yes 01 ASK QC18

C18 Why do you say so?

INTERVIEWER: IF ANSWERED YES IN QC17, ASK C19 OTHERWISE SKIP TO C20:

C19 How many employees do you anticipate to employ? WRITE IN

19a) Permanent _________ (WRITE IN)

Current employees Number

D. Entrepreneur skills and business development

D2 A. What is the highest level of educational attainment of the business owner?

D3 Is the business a member of any organisation or association?

Yes 01 ASK Q D3A

INTERVIEWER: IF ANSWERED YES IN QD3 ASK

Information about new technologies 1

Sources D5A Main D5B Preferred

D7 If yes, did the business pay for this service?

D8 If no, who did pay for or provide it? (WRITE IN)

______________ (WRITE IN MINUTES)

Credit/finance dealer Yes No Write in where applicable________________

Product Currently use Previously used Never used

Through bank account 1

E5 Has your business ever applied for a loan?

E6 Does your business have any outstanding debt/loans?

Yes 1 CONTINUE WITH QE7

E7 How many (including all formal and informal debt/loans?)

E8 What is the total value of your current debt/loans?

Interview start time: (Hour: minute 24 hour clock)