Chapter - 03 - Basic Configuration PDF

Chapter 3
Avaya IP Office Platform

Basic Configuration
2015 Avaya, Inc. All rights reserved. Page 1

System Tab
Initial system wide configuration will be done in the System tab.

System Tab (continued)
System name, locale, TFTP/HTTP server IP addresses, as well as time server IP
address are all set under the system tab.

NTP Time Server
Time sources : None , SNTP, Voicemail Pro / Manager

LAN1 and LAN2 Tabs
IP addresses for the network interfaces and DHCP server modes are set under the
respective LAN1 or LAN2 tabs.

Voicemail Tab
Voicemail type and specific voicemail settings are set under the Voicemail tab.

Telephony Tab
System wide telephony settings are set under the Telephony tab. Note the sub-
tabs for Telephony, Tones and Music, Call Log and others.

IP Office Platform
Basic Configuration
Time Profiles

Profile Creation
Time Profiles can be created by right clicking and selecting New.

Time Spans
Time entries define the period that a profile is active or inactive
Cannot span a 24 hour time period.

Calendar Entries
Time Profiles can also include calendar entries to include specific dates in
the profile.

User Rights
Time Profiles can control when a User Right is applied to a User.

Incoming Call Route
Time Profiles can control when certain destinations are active in an Incoming
Call Route.

Voice Recording
Time Profiles can also control when call recording is active.

Exercise 4:
Time Profiles

IP Office Platform
Basic Configuration
Extensions and Users

Digital and Analog Extensions
Digital and analog extensions are created automatically by the IP Office.

IP Extensions
H.323, IP DECT or SIP extensions are added by right clicking on Extension

Extension Settings
Existing extensions can be modified by clicking on the individual entry.
IP based extension ID starts with 8000

Extension and User Call Routing
Calls are always directed to a User not an extension

Adding Users
New users can be added by right clicking on the User item
Existing users can be customized by selecting the entry

User Settings
Name - This is the field
for the users mailbox
name. 15 characters
maximum.
Full Name - This is
used by the Dial By
Name directory. 30
characters maximum.
Extension - This is the
number you dial to call
the user.
Names should not start with a space.

Do not use punctuation characters such as #, ?, /, ^ , > and ,.
Note:
It is possible to set up more users than extensions than there are
extensions available. (i.e. logical users that can use the Hotdesking
functionality that do not have a physical extension)

User Profiles
Worker Profile and Productivity License selection

User Additional Features
Checkboxes control added functionality for the user. Note that some may be
grayed out if a license is not available for that feature.

User Tabs
Specific user settings can be found in the various tabs under each user. Note that
some tabs have sub-tabs with more settings (i.e. Telephony).

User Sub-Tabs
The Call Settings sub-tab customizes a users phone behavior on inbound calls

User Sub-Tabs (continued)
Supervisor Settings.

Special Extension Music on Hold
Analog extension ports may be configured to be Music On Hold sources.
Must be set up in System / Telephony / Tones & Music tab
Requires adapter

Multiple Music on Hold sources
Analog extension port
Internal System Source (Double Beep tone or WAV file holdmusic.wav)
Input jack

Exercise 5:
Extensions and Users

IP Office Platform
Basic Configuration
Hunt Groups

Group Types
Standard Hunt Group
CCR Agent Group
XMPP Group
Centralized Group (only for Branch solution)

Hunt Group
Standard Hunt Group

Ring Modes
The ring mode can be selected from the drop down list.
The User List shows hunt group members and whether they are enabled
(checkmark)

No Answer Time
Determines how long to ring a hunt group member before starting to ring another

Overflow Timer and Overflow Groups
Calls exceeding the Overflow timer can go to an alternate group.

Voicemail
The Voicemail Answer Time determines how long the call rings before it gets sent
to voicemail.
The Voicemail Code controls the hunt group settings for voicemail access.
Note:
The Voicemail Answer timer should be longer than the Overflow Timer.

Fallback
The Fallback tab has specific settings for Out of Service and Night Service fallback
groups that can be controlled by Time Profiles.

Queuing
The Queuing tab controls the hunt group settings for allowing callers to wait for a
member to answer.

Announcements
The Announcements tab controls the settings for the recordings callers will hear
while queued for the hunt group

Voice Recording
The Voice Recording tab controls the settings for recording telephone calls when
using Voicemail Pro.

XMPP Group
The XMPP Group is used in one-X Portal for IP Office.

Exercise 6:
Hunt Groups

IP Office Platform
Basic Configuration
Short Codes

Short Code Hierarchy
Certain Short Codes have priority over other Short Codes based upon their type.
Single digit Short Codes take priority over everything in the system.
1.Internal no match 2.User

Short code
user Short
action
directory Codes
Start dial *
no match
3.User Short code

rights action
no match
4.System Short code

Short action
codes
no match
5.Solution
Short code
Short
action
codes
no match
Busy
Tone

System Short Codes
The system wide Short Codes are located in the Navigation pane

Short Code Fields
The Code field corresponds to the digits dialed by the user.

Short Code Fields (continued)
The Feature field corresponds to the system feature the Short Code will use.

The Telephone Number field has numbers the Feature will use.

The Line Group ID is used with dialing Short Codes to select the Outgoing Group
ID or an ARS route to use with the dial feature.

The Locale can be set by using the drop down list
Account and Authorization Code entry can be required

User Short Codes
Short Codes can be applied to single Users.

User Rights Short Codes
Short Codes can also be put into a User Right. The User Rights Short Codes take
priority over System Short Codes

Line Short Codes
Short Codes can be programmed for lines
They only apply to incoming calls on that particular line.

Exercise 7:
Short Codes

IP Office Platform
Basic Configuration
Lines and Trunks

IP Office Lines and Trunks
Main Trunk versions and different dial methods
Analog Line (en-bloc dialing and overlap signaling)
No call status indication, seized lines assumed call is connected
North-American telephony services use en-bloc dialing or enbloc signaling
BRI/PRI (en-bloc dialing and overlap signaling)
BRI: point to point and to multipoint (TEI 127)
With Point-to-Multipoint lines some exchanges will drop layer 1/2 signals
when the line is idle for a period.
PRI: distinguish between E1 (30 channels) and T1 (24 channels)
Note: T1 and ETSI-CHI channel split options, each channel can configured
separate.
SIP Trunk (en-bloc dialing only)
Provider specific settings, refer to available SIP Trunk templates and review
application notes.
Note:
Overlap Signaling or Direct Dial:
Dial Delay Count: Dial Delay Time:
min. dial digits to start a dial max. time to wait before start to dial

Lines
The various line types can be selected and configured by clicking on Line in the
Navigation Pane.

Line Numbering
Each physical port in the system gets a unique line number

Incoming and Outgoing Group IDs
The Group ID is what the system uses to differentiate trunks and channels for call
routing.

High Capacity Lines
High capacity digital lines such as T-1 and E-1 have many line settings
24 channels

PRI Channels
Individual channels are configurable in the Channels tab for E-1 and T-1.

PRI 30 Lines
Various Line Sub Types can be selected from the drop down.
30 channels

BRI Lines
Digital dial-up line with two channels .

H323 Lines
H323Line

H323 Lines (continued)
VoIP settings

IP Office Lines
IP Office SCN : This option is used for trunks within a multi-site network.
IP Office SCN Fallback: This option is used for a multi-site network trunk
fallback connection
SIP Lines

IP Office Platform
Basic Configuration
Outgoing Call Routing

and Alternate Route
Selection (ARS)

Outgoing Group ID
The Outgoing Group ID assigned to each line is used by ARS. If you want to send
it out a different line, change the Group ID.

Dialing Out
In North America, people usually dial 9 to call outside the organization
The 9N short code determines what happens next
N is the number to be dialed
The Short Code will cause N to be sent to what is entered in the Line Group ID

Default ARS Route 50:Main
The default ARS route is numbered and named "50:Main"
By default all calls go out Line Group ID 0

Default ARS Route 50:Main US Locale
ARS table entries for the US locale.

Dial Table
The dial table can be modified to send different strings of digits out different Line
Group IDs.

Out of Service Routes
ARS can be programmed to use a different ARS route if the trunks are out of
service. Note that an alternate ARS must be added before it will show up in the
drop down list.

Alternate Routes
The Alternate ARS route uses a different Outgoing Group ID than the Main ARS to
send calls out alternate Lines if Main is out of service.

Time Profile Use
Time Profiles can also be used to send calls out a different ARS route based upon
time of day.

After Hours Route
Note that the After Hours route has different a feature set for the long distance and
international dial strings in the dial table.

IP Office Platform
Basic Configuration
Incoming Call Routes

Incoming Call Routing
Purpose: Identify types of calls, then direct them before they even ring
Can identify incoming calls based on

The number that was called
The calling number via caller ID
Time of day
Can direct callers right to their destination

Sales, support, service groups
Recorded messages
Receptionist , auto attendant, voicemail
Individual phones
Minimizes the need for receptionists and auto attendants

Incoming Line-Group ID
Routes can be created to associate Destinations with Line Group IDs
Routing entry
for Group 5
Destination Tab:
Calls go to Support

Incoming Ports and Channels
Once routes are established with Group IDs and Destinations, each line or channel
having that Group ID will go to the routes Destination

Incoming Number - Digital Lines with DID / DDI
The Incoming Number field is used to route calls based on the DID/DDI number

Incoming Number (continued)
The incoming DID/DDI number is compared with the entries in the routing table for
incoming calls.
Each X represents one digit.
An asterisk (*) can stand for any number of digits.
201
6151669685201
6151669685xxx
6151669685*

Incoming CLI
The Incoming CLI field is used to route calls based upon the caller ID

Destinations
The destination for the incoming call route can be selected from a drop down list or
entered manually
6501 WSmith
AA:Sales
VM:Name
*34

Destinations (continued)
Fallback Extension: if the destination is busy or unavailable, the system will route
the incoming call to a Fallback extension, if programmed.
Night Service: A time profile can trigger routing another and destination.
6500 Main
AA:Sales
VoiceMail
*34

Destinations (continued)
The MSN/DDI Configuration wizard (Tools-MSN Configuration) can be used to
configure a range of Incoming Call Routes at once. If your DID/DDI numbers are
all in a line, it can simplify and speed up the Incoming Call Route creation.

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Chapter 3

Avaya IP Office Platform

2015 Avaya, Inc. All rights reserved. Page 1

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Extensions and Users

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Names should not start with a space.

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1.Internal no match 2.User

3.User Short code

4.System Short code

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Lines and Trunks