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Toshiba Global Commerce Solutions

TCxWave MT 6140

Planning, Installation, and Service Guide


Models 100, 10D, E10, E1D, and EP1

G362-0597-00
Toshiba Global Commerce Solutions
TCxWave MT 6140

Planning, Installation, and Service Guide


Models 100, 10D, E10, E1D, and EP1

G362-0597-00
Note
Before using this information and the product it supports, read the general information in Notices, on page 121 and
Safety on page iii.

April 2013
This edition applies to the Toshiba Global Commerce Solutions TCxWave MT 6140 Models 100, 10D, E10, E1D, and
EP1, and to all subsequent releases ad modifications until otherwise indicated in new editions.
If you send information to Toshiba Global Commerce Solutions, you grant Toshiba Global Commerce Solutions a
nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without
incurring any obligation to you.
toshiba 2013,
Safety
Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informaes de Segurana.

Pred instalac tohoto produktu si prectete prrucku bezpecnostnch instrukc.

Ls sikkerhedsforskrifterne, fr du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tmn tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de scurit.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

iii
Les sikkerhetsinformasjonen (Safety Information) fr du installerer dette produktet.

Antes de instalar este produto, leia as Informaes sobre Segurana.

Antes de instalar este producto, lea la informacin de seguridad.

Ls skerhetsinformationen innan du installerar den hr produkten.

Safety statements
These statements provide the caution and danger information that is used in this
documentation.

Important:

Each caution and danger statement in this documentation is labeled with a


number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.

For example, if a caution statement is labeled D001, translations for that caution
statement are in the Safety Information document are also labeledD001.

Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.

DANGER: To prevent a possible shock from touching two surfaces with different protective
ground (earth), use one hand, when possible, to connect or disconnect signal cables. (D001)

DANGER: An electrical outlet that is not correctly wired could place hazardous voltage on the
metal parts of the system or the devices that attach to the system. It is the responsibility of the
customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
(D004)

iv Planning, Installation, and Service Guide


DANGER: When working on or around the system, observe the following precautions:
Electrical voltage and current from power, telephone, and communication cables are hazardous. To
avoid a shock hazard:
Connect power to this unit only with the Toshiba Global Commerce Solutions provided power cord.
Do not use the Toshiba Global Commerce Solutions provided power cord for any other product.
Do not open or service any power supply assembly.
Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
The product might be equipped with multiple power cords. To remove all hazardous voltages,
disconnect all power cords.
Connect all power cords to a properly wired and grounded electrical outlet. Ensure that the outlet
supplies proper voltage and phase rotation according to the system rating plate.
Connect any equipment that will be attached to this product to properly wired outlets.
When possible, use one hand only to connect or disconnect signal cables.
Never turn on any equipment when there is evidence of fire, water, or structural damage.
Disconnect the attached power cords, telecommunications systems, networks, and modems before
you open the device covers, unless instructed otherwise in the installation and configuration
procedures.
Connect and disconnect cables as described in the following procedures when installing, moving,
or opening covers on this product or attached devices.
To disconnect:
1. Turn off everything (unless instructed otherwise).
2. Remove the power cords from the outlets.
3. Remove the signal cables from the connectors.
4. Remove all cables from the devices.
To connect:
1. Turn off everything (unless instructed otherwise).
2. Attach all cables to the devices.
3. Attach the signal cables to the connectors.
4. Attach the power cords to the outlets.
5. Turn on the devices.
Sharp edges, corners and joints may be present in and around the system. Use care when handling
equipment to avoid cuts, scrapes and pinching. (D005)

CAUTION: Energy hazard present. Shorting might result in system outage and possible physical
injury. Remove all metallic jewelry before servicing. (C001)

Safety v
CAUTION: The battery contains lithium. To avoid possible explosion, do not burn or charge the
battery.
Do not: Throw or immerse into water, heat to more than 100C (212F), repair or disassemble. (C003)

CAUTION: The power-control button on the device does not turn off the electrical current supplied
to the device. The device might also have more than one connection to dc power. To remove all
electrical current from the device, ensure that all connections to dc power are disconnected at the dc
power input terminals. (C031)

Perchlorate material special handling may apply

Refer to http://www.dtsc.ca.gov/hazardouswaste/perchlorate.

The foregoing notice is provided in accordance with California Code of Regulations


Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials.
This product/part includes a lithium manganese dioxide battery which contains a
perchlorate substance. (P001)

vi Planning, Installation, and Service Guide


Contents
Safety . . . . . . . . . . . . . . . iii Removing power . . . . . . . . . . . . 34
Safety statements . . . . . . . . . . . . iv Removing power from a system mounted on a
base . . . . . . . . . . . . . . . . 34
About this book . . . . . . . . . . . ix Removing power from a kiosk system . . . . 34
Final inspection . . . . . . . . . . . . . 34
Who should read this guide . . . . . . . . . ix
System cabling and placement . . . . . . . 34
Where to find more information . . . . . . . ix
Clean up . . . . . . . . . . . . . . 35
Notice satement . . . . . . . . . . . . . ix
Tools . . . . . . . . . . . . . . . 35
Getting started . . . . . . . . . . . . . ix
Installation checklist . . . . . . . . . . 35
Handling static-sensitive devices. . . . . . . . x

Chapter 1. Introducing the Toshiba Chapter 7. Operating system and


TCxWave Models 100, 10D, E10, E1D, software setup . . . . . . . . . . . 37
Supported operating systems . . . . . . . . 37
and EP1. . . . . . . . . . . . . . . 1 Understanding the display and operating system
Models, features, and attributes . . . . . . . . 3 restrictions. . . . . . . . . . . . . . 37
System software and touch drivers . . . . . 39
Chapter 2. Operating and maintaining
the system . . . . . . . . . . . . . 7 Chapter 8. Troubleshooting . . . . . . 41
Using the system . . . . . . . . . . . . . 7 Researching the knowledge base . . . . . . . 41
Preliminary checklist . . . . . . . . . . . 41
Chapter 3. Planning for installation . . 11 Troubleshooting other hardware conditions . . . . 42
Site survey . . . . . . . . . . . . . . 12 Updating the BIOS configuration . . . . . . . 43
Dimensions for installation planning . . . . . . 13 Using the CMOS Setup Utility . . . . . . . 43
Cable routing . . . . . . . . . . . . . . 14 | CMOS utility menus and options . . . . . . 43
Routing the cables to the base of the POS system 15 Real-time clock and CMOS . . . . . . . . 44
Routing cables through the bottom of the base . 15 Restoring the default CMOS settings . . . . . 44
Routing the cables to the point-of-sale and kiosk | Clearing the CMOS settings . . . . . . . . 44
system . . . . . . . . . . . . . . . 16 Updating the system BIOS . . . . . . . . 45
| Routing cable to the POS or kiosk system Repairing a corrupted BIOS . . . . . . . . 45
| without optional cable cover. . . . . . . . 16 Using the Toshiba Diagnostics for POS systems and
Environmental requirements . . . . . . . . . 17 peripherals package . . . . . . . . . . . 46
Ethernet, electrical, and power requirements . . . 17
Ethernet requirements . . . . . . . . . . 17 Chapter 9. Removing and installing
Electrical and power requirements . . . . . . 18 CRUs and FRUs. . . . . . . . . . . 47
System mounting options. . . . . . . . . . 19 Removing and installing the head unit rear cover . 48
Removing the head rear cover . . . . . . . 48
Chapter 4. Installation . . . . . . . . 21 Installing the head unit rear cover . . . . . . 49
Installation requirements and overview . . . . . 21 Calling for service . . . . . . . . . . . . 49
Installation . . . . . . . . . . . . . . 21 Locating the serial number . . . . . . . . 49
Connecting the power cable . . . . . . . . 22 Removing and installing the head unit on base . . 50
Connecting Ethernet and other signal cables . . 22 Removing the head unit from the base . . . . 50
Indicators, connectors, and controls . . . . . . 23 Installing the head unit on base . . . . . . 52
Removing and installing head on mount . . . . 53
Chapter 5. Mounting the Toshiba Removing the VESA mounting plate . . . . . 53
TCxWave models . . . . . . . . . . 27 Installing the VESA mounting plate . . . . . 54
Mounting the Toshiba TCxWave on the base . . . 27 Removing and installing base CRUs . . . . . . 55
Mounting the Toshiba TCxWave to a wall . . . . 28 Removing and installing the covers on the base 55
Mounting the Toshiba TCxWave onto a stand . . . 29 Removing the I/O door cover . . . . . . . 56
Mounting the Toshiba TCxWave base to a table or Installing the I/O door cover . . . . . . . 57
counter top . . . . . . . . . . . . . . 29 Removing the front cover support . . . . . . 58
Installing the front cover support . . . . . . 59
Removing the base front cover . . . . . . . 59
Chapter 6. Controlling the power . . . 33 Installing the base front cover . . . . . . . 61
Turning off the system. . . . . . . . . . . 33 Removing the side covers . . . . . . . . 62
Turning on the system . . . . . . . . . . . 33 Installing the side cover . . . . . . . . . 63

vii
Removing the optional cable cover . . . . . 64 Federal Communications Commission (FCC)
Installing the optional cable cover . . . . . . 65 Statement . . . . . . . . . . . . . 122
Removing and installing the I/O module . . . 65 Industry Canada Class A Emission Compliance
Removing and installing head CRUs . . . . . . 68 statement. . . . . . . . . . . . . . 122
Removing and installing the covers on the head 68 Avis de conformit aux normes d'Industrie
Removing and installing the MSR and customer Canada . . . . . . . . . . . . . . 122
display module . . . . . . . . . . . . 74 European Community (EC) Mark of Conformity
Removing and installing the micro SD card. . . 79 Statement . . . . . . . . . . . . . 122
Removing and installing the solid state drive . . 80 European Union Electromagnetic Compatibility
Removing and installing memory DIMMs . . . 81 (EMC) Directive Conformance Statement . . . 123
Removing and installing base FRUs . . . . . . 84 Germany . . . . . . . . . . . . . . 123
Removing and installing the power supply . . . 84 Australia and New Zealand . . . . . . . 124
Removing and installing head FRUs . . . . . . 86 Electrostatic Discharge (ESD) . . . . . . . 124
Removing and installing the chin . . . . . . 86 Chinese Class A warning statement . . . . . 125
Removing and installing thermal module . . . 87 Japanese Electrical Appliance and Material
Removing and installing the fan . . . . . . 91 Safety Law statement. . . . . . . . . . 125
| Removing and installing the control panel . . . 93 Japanese power line harmonics compliance
Removing and installing the touch screen statement. . . . . . . . . . . . . . 125
controller . . . . . . . . . . . . . . 94 Japanese Voluntary Control Council for
Removing and installing the system battery . . 96 Interference (VCCI) statement . . . . . . . 125
Removing and installing the solid state drive Japan Electronics and Information Technology
bracket . . . . . . . . . . . . . . . 98 Industries Association (JEITA) statement . . . 125
Removing and installing the system board . . 101 Korean communications statement . . . . . 125
Removing and installing the touch screen . . . 106 Taiwanese Class A warning statement . . . . 126
Removing and installing the liquid crystal Cable ferrite requirement . . . . . . . . . 126
display . . . . . . . . . . . . . . 111 Product recycling and disposal . . . . . . . 126
Removing and installing the MSR and customer Battery return program . . . . . . . . . . 127
display module cover. . . . . . . . . . 112 For Taiwan: . . . . . . . . . . . . . 128
Removing the MSR and customer display For the European Union: . . . . . . . . 128
module from the cover . . . . . . . . . 113 For California: . . . . . . . . . . . . 129
Installing an MSR only module in the cover . . 114 Flat panel displays . . . . . . . . . . . 129
Installing a module with a display into the Monitors and workstations . . . . . . . . . 129
cover . . . . . . . . . . . . . . . 116 Trademarks . . . . . . . . . . . . . . 129

Appendix. Notices . . . . . . . . . 121 Index . . . . . . . . . . . . . . . 131


Electronic Emission Notices . . . . . . . . 122

viii Planning, Installation, and Service Guide


About this book
This guide provides information to help you plan, install, and service the Toshiba
TCxWave MT 6140 Models 100, 10D, E10, E1D, and EP1.

Who should read this guide


This guide is intended for use by persons who will install and service the Toshiba
TCxWave Models 100, 10D, E10, E1D, and EP1.

Where to find more information


The following publications contains information related to the MT 6140 models.
| v AnyPlace POS Hub Planning Installation, and Service Guide GA27-4370
| v Toshiba TCxWave Parts Manual Models 100, 10D, E10, E1D, and EP1, G362-0586
| v Toshiba TCx Wave MT 6140-100, 10D, E1D, E10, and EP1 Operating System
| Installation Guide, G362-0599
| v 4610 SureMark Printers User Guide, GA27-4151
| v Safety and Regulatory Information - Read This First, G362-0595

Notice satement
Notices in this guide are defined as follows:
Notes These notices provide important tips, guidance, or advice.
Important
These notices provide information or advice that might help you avoid
inconvenient or problem situations.
Attention
These notices indicate potential damage to programs, devices, or data. An
attention notice is placed just before the instruction or situation in which
damage could occur.
CAUTION
These statements indicate situations that can be potentially hazardous to
you. A caution statement is placed just before the description of a
potentially hazardous procedure step or situation.
DANGER
These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step
or situation.

Getting started
You can solve many problems without outside assistance by following the
troubleshooting procedures included in this documentation and on the Web.

This Planning, Installation, and Hardware Service Guide describes the diagnostic tests
that you can perform, troubleshooting procedures, shutdown and power-off
procedures, provides instructions for replacing failing components, and

ix
explanations of error messages and error codes. You will also find descriptions of
the model configurations, The documentation that comes with your operating
system and software also contains troubleshooting information.

Note: The illustrations and or photographs in this publication might differ slightly
from your hardware.

Important: An ESD strap must be worn whenever performing maintenance or


service inside the head unit.

Handling static-sensitive devices


Observe the following precautions to reduce the possibility of electrostatic
discharge:

Attention: Static electricity can damage the server and other electronic devices. To
avoid damage, keep static-sensitive devices in their static-protective packages until
you are ready to install them.
v Limit your movement. Movement can cause static electricity to build up around
you.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted
metal part of the server for at least 2 seconds. This drains static electricity from
the package and from your body.
v Remove the device from its package and install it immediately without setting
down the device. If it is necessary to set down the device, put it back into its
static-protective package. Do not place the device on a cover or on a metal
surface.
v Take additional care when handling devices during cold weather. Heating
reduces indoor humidity and increases static electricity.

x Planning, Installation, and Service Guide


Chapter 1. Introducing the Toshiba TCxWave Models 100, 10D,
E10, E1D, and EP1
This document contains the steps to complete an on-site hardware installation of a
point-of-sale or kiosk system (see Figure 1).
v Site survey on page 12 explains how to prepare the site for installation and the
order in which the self checkout lanes are to be moved into place.
v Cable routing on page 14 explains the required routing and connection
location of power and data cables.
v Ethernet, electrical, and power requirements on page 17 explains Ethernet and
power requirements of the system.
v Final inspection on page 34 provides the criteria for inspecting critical
processes before leaving the site.

The Toshiba TCxWave Models 100, 10D, E10, EP1, and E1D (see Figure 1) is a
comprehensive, touch screen system for a wide variety of applications. The rugged
aspect of the Toshiba TCxWave makes the product suitable for nearly any
point-of-sale (POS) or kiosk installation.

Figure 1. Toshiba TCxWave

The following list describes the three possible configurations of the Toshiba
TCxWave system and the functionality that is supported by each. To see the
various devices that can be connected to the Toshiba TCxWave, see Figure 2 on
page 3.
Head connected to dockable base (Point-of-Sale system):
Connecting the head to the dockable base provides POS connectivity and
functions. Mounting options are limited to setting the device on a flat and
level work surface and if necessary securing the base to the work surface.
This configuration provides powered USB ports for POS devices (cash
drawers or other devices requiring 12 V or 24 V powered USB

1
connectivity), USB 2.0 ports for USB devices (USB keyboard, mouse, or
other USB device), as well as Ethernet, power, and external display
connections.
Head connected to AnyPlace POS Hub (kiosk system):
Connecting the head to an AnyPlace POS Hub with a Y-cable provides POS
connectivity and functions. This allows the TCxWave to be mounted in
various locations and increases its flexibility. Mounting options are only
limited by the availability of power outlets, length of the Y-cable, and
mounting of the POS hub. This configuration provides powered USB ports
for POS devices (cash drawers or other devices requiring 12 V or 24 V
powered USB connectivity), as well as standard USB 2.0 ports for USB
devices (USB keyboard, mouse, or other USB device).
Head alone connected to power adapter (kiosk system):
| Mounting the head to a 100 mm x 100 mm VESA compliant mount and
| connecting a power adapter to the head allows use of the I/O connectors
| located on the rear of the head. This allows the TCxWave to be mounted in
| various locations and increases its flexibility. The mounting options are
| limited by the availability of power outlets and connections to other
| devices. This configuration provides USB 2.0 ports for USB devices (USB
| keyboard, mouse, or other USB device), power, display port, and Ethernet
| connections.

| Figure 2 on page 3 is an example of what peripherals can be connected to a


| point-of-sale or kiosk system (connected to a POS hub). It does not depict
| peripherals that can be connected to a kiosk system without a POS hub or
| dockable base.

| Note:
| v System resources, configuration, and the operating system might limit the use of
| ports.
| v The location of the peripherals in Figure 2 on page 3 is not an indication of the
| actual connector location.
|

2 Planning, Installation, and Service Guide


|
Toshiba 4820 display

Payment terminal Magnetic Stripe Reader 2 x 20


device Customer display

USB Keyboard

Toshiba 4610 SureMark printer

USB mouse

Toshiba USB cash drawer

12v and 24v USB devices


powered
USB devices
|
| Figure 2. Toshiba TCxWave point-of-sale system with optional devices
|

Models, features, and attributes


This section provides model descriptions, as well as information on the features
and attributes of the Toshiba Global Commerce Solutions TCxWave MT 6140
Models 100, 10D, E10, E1D, and EP1.

The Toshiba TCxWave uses standard mobile technology within the design of a
customer service terminal. The typical configuration does not contain a keyboard
or mouse because all input is through the touch screen.

The Toshiba TCxWave contains the following key attributes:


v 18.5 in., 16:9 LED back-lit LCD
v Bezel-less, multi-touch capable, USB interface
v Wake by touch
v Sealed display face that allows cleaning without the risk of fluids damaging the
chassis
v Intel Celeron 847e Dual Core Processor (1.1 GHz)
v Intel HM65 PCH chip set

Chapter 1. Introducing the Toshiba TCxWave Models 100, 10D, E10, E1D, and EP1 3
v Two DDR3 SODIMMs sockets, 1333MHz, 2GB base up to a maximum of 8GB
supported, Non-ECC
v External, universal 24VDC, 75 W power adapter. Only use power adapters
supplied by Toshiba specifically for use with the TCxWave kiosk system models
(for use on kiosk systems only)
v Power cord (point-of-sale system only)
| v One internally mounted beeper
v Control panel located in the lower right side of the front glass for power on/off,
brightness adjustment, alert, and activity.
v 10/100/1000 Ethernet supported
v Base I/O connectors (used when the head is installed on the base (Point-of-Sale
system):
Power
One 24V Powered USB 2.0
Three 12V Powered USB 2.0
Three USB 2.0
One 10/100/1000 Ethernet
One DisplayPort
v Head I/O connectors (used only when the head is installed without a dockable
base (kiosk system):
Power
One 10/100/1000 Ethernet
One DisplayPort
| Three USB 2.0 connections are for customer supplied USB dongles or devices,
| which can include wireless communication devices
| v Additional I/O connector (USB 2.0 on right side of head)
v Mounting holes providing 100 mm x 100 mm spacing, which is compatible with
the VESA standard
| Table 1. Summary of the Toshiba MT 6140 features and options
| Attribute Description
| Processor Intel Celeron 847e Dual Core 1.1 Ghz (not upgradeable)
| Chipset Intel HM65 PCH
| BIOS AMI
| Supported operating Windows 7 (32 and 64 bit), POSReady 7 (32 bit), POSReady
| systems 2009
| Preloads Windows 7 (32 bit), POSReady 7 (32 bit), or POSReady 2009
| Touch sensor Bezel-less, projective capacitance multi-touch (5 points)
| technology
| Video Intel Integrated Graphics Device (DisplayPort output)
| Video Memory Up to 512 MB via Intel DVMT driver (video memory can be
| configured to 128 MB, 256 MB, and MAX) MAX = 512 MB
| Main memory DDR3 1333MHz

| Memory DIMM Sizes:


| v 2 GB (standard in all models)
| v 4 GB (optional)
| Maximum Total (two slots) 8 GB

4 Planning, Installation, and Service Guide


| Table 1. Summary of the Toshiba MT 6140 features and options (continued)
| Attribute Description
| LCD 18.5 in., 16:9 LED back-lit LCD
| Audio Internal beeper
| LAN 10/100/1000 MB
| Expansion slots Not available
| Controls and indicators v Power indicator and control (on/off) (Blue)
| v Brightness indicator and control (+/-) (Blue)
| v Alert indicator (Amber)
| v Activity indicator (Blue)
| I/O ports and v Head
| connectors Power
| One 10/100/1000 Ethernet
| One Display Port
| Three USB 2.0 connections for customer supplied USB
| devices or dongles
| One USB 2.0 (located on lower right edge of head)
| v Dockable base (optional)
| Power
| One 24 V Powered USB 2.0
| Three 12 V Powered USB 2.0
| Three USB 2.0
| One 10/100/1000 Ethernet
| One Display Port
| Solid state drive (SSD) Size: 64 GB SATA (standard for models E10, E1D and EP1;
| optional for models 100 and 10D)
| MicroSD card Size: 4 GB (minimum)
| Docking base Power and I/O port unit for use in an integrated POS
| configuration
| AnyPlace POS Hub with Power and I/O port unit for use in a distributed POS
| Y cable configuration
| AC adapter Power adapter for use in a kiosk configuration
| MSR and customer Module configurations:
| display module v MSR with internal USB connector
| v 2x20 customer facing display with internal USB connector
| v MSR with 2x20 customer facing display and internal USB
| Cable cover and VESA Vanity covers for use when VESA mounted
| mount cover
| USB to RS232 cable Enables connection of an RS232 device
| adapter
| DisplayPort to VGA Enables connection of a VGA secondary display
| cable adapter
|
| Table 2. Model description
| Machine and
| model number System Description
| 6140-100 KIOSK (Kiosk)
| Head, no solid state drive (SSD) or power option
| 6140-E10 KIOSK Head, with 64 GB solid state drive (SSD), and choice of
| preload (power option not included)

Chapter 1. Introducing the Toshiba TCxWave Models 100, 10D, E10, E1D, and EP1 5
| Table 2. Model description (continued)
| Machine and
| model number System Description
| 6140-EP1 Point-of- Head, with 2 GB memory, 64 GB solid state drive (SSD),
| sale USB 4610-1NR Printer, and choice of preload (power option
| (POS) not included)
| 6140-10D KIOSK Head, no solid state drive (SSD) or power option (depot
| service included)
| 6140-E1D KIOSK Head only, with 64 GB solid state drive (SSD), choice of
| preload, and no power option (depot service included)
|

6 Planning, Installation, and Service Guide


Chapter 2. Operating and maintaining the system
This chapter explains how to operate and maintain the Toshiba Global Commerce
Solutions TCxWave MT 6140 Models 100, 10D, E10, E1D, and EP1.

Using the system


This section provides information on how to use and clean the system.

Before you begin

Before you begin using the display, follow these tips to ensure that you are
comfortable:
v Keep your head in a comfortable viewing position.
v Maintain a comfortable viewing distance.
v Position the display to avoid glare or reflection from overhead lighting or
outside sources of light (see Positioning the display).

Note: When tilting the display, do not attempt to force it in either direction after
reaching the end of its movement range.
v Follow the guidelines in Cleaning the screen on page 9 to keep the screen
clean from dust and dirt.
v Adjust the brightness level so that you can see clearly (see Using the controls
and indicators).

Positioning the display

You must use two hands to position or move the display. Follow these guidelines
to move or position the display or head:
v Place one hand on each side of the display or head.
v Apply downward pressure on your palms while pushing the top of the display
away from you to tilt the display back.
v Apply downward pressure on your palms while pulling the top of the display
toward you to tilt the display forward.

Using the controls and indicators

The user controls and indicators are located along the lower right edge of the head
and are back lit by LEDs. To see all the controls and indicators, touch the lower
right corner of the head. This will cause the controls and indicators to illuminate.
See Indicators and controls on page 23 for information on where these controls
and indicators are located.

Tip: The behavior of the controls and indicators can be controlled through BIOS
settings. Controls can be disabled and indicators or LEDs can be dimmed or
turned off. By default the LEDs for the controls are off, indicating the controls are
not active. A single press on any of the three controls to the left of the power
control causes the controls and indicators to light up. While the brightness controls
and power control are illuminated, the controls are active.

7
The following list describes the location, use, and appearance of the controls and
indicators.
Power indicator and control
The Power indicator and control is the last icon on the right. Touch the
Power indicator and control once to turn the system on. Pressing the
Power indicator or control a second time will turn the system off.

Note: The operating system power configuration will determine the


shutdown procedure when the power button is pressed to turn the system
off.
v When the system is shut off and plugged into an AC outlet, the power
indicator and control will be dimly lit.
| v When the system is turned on, the power indicator and control will
| become bright. Depending on the BIOS settings for the Control Panel.
v When the system is not connected to an AC outlet, the power indicator
and control will not be illuminated.
| Brightness indicator and control
The Brightness indicator and controls are located to the left of the power
indicator/control and are easily identified by the plus (+) and minus (-)
symbols. Pressing the (+) or (-) controls along the lower right edge of the
head will adjust the brightness of the display.

Note: The Brightness indicator and controls are not active during POST.
v When the Brightness indicator and controls are lit, the controls are
active.
v When the controls are not lit, the controls are inactive.
| Alert indicator
The Alert indicator is the exclamation mark (!), which is the first indicator
on the left. This indicator will illuminate as a warning that there might be
a problem requiring attention.
Activity indicator
The Activity indicator is located to the left of the brightness controls. This
indicator will illuminate when there is a solid state drive (SSD) or Ethernet
activity.

Note: You can set which activity (SSD, Ethernet, or both) will cause the
indicator to illuminate in BIOS.

Using the touch screen

The touch screen is a projective capacitive multi-touch display. After the system is
turned on and the point-of-sale software has started, the user interface will appear
on the display. Use a finger or projective capacitive type stylus to make a selection
from the available features, icons, or input options. There is no need to press hard
on the display or to tap the display with any real force. The display is calibrated
for a simple touch. Multiple or rapidly repeated touches will be registered as an
error and cause the display or system to be unresponsive -- preventing the desired
response.

8 Planning, Installation, and Service Guide


Cleaning the screen

Keeping the screen free from dirt and dust enables the screen to operate effectively.
Follow these guidelines when cleaning the screen:
v Use a soft, damp cloth with water, isopropyl alcohol, or any nonabrasive,
non-ammonia-based, and non-chlorine-based cleaner. Do not apply cleaning
solution directly to the screen; always spray the cleaner on a clean cloth and
then wipe the screen.
v Wipe gently across the surface.
v Allow the surface to dry before using.

Chapter 2. Operating and maintaining the system 9


10 Planning, Installation, and Service Guide
Chapter 3. Planning for installation
This chapter explains the planning procedures for the TCxWave system.

DANGER: To prevent a possible shock from touching two surfaces with different protective
ground (earth), use one hand, when possible, to connect or disconnect signal cables. (D001)

DANGER: An electrical outlet that is not correctly wired could place hazardous voltage on the
metal parts of the system or the devices that attach to the system. It is the responsibility of the
customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
(D004)

11
DANGER: When working on or around the system, observe the following precautions:
Electrical voltage and current from power, telephone, and communication cables are hazardous. To
avoid a shock hazard:
Connect power to this unit only with the Toshiba Global Commerce Solutions provided power cord.
Do not use the Toshiba Global Commerce Solutions provided power cord for any other product.
Do not open or service any power supply assembly.
Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
The product might be equipped with multiple power cords. To remove all hazardous voltages,
disconnect all power cords.
Connect all power cords to a properly wired and grounded electrical outlet. Ensure that the outlet
supplies proper voltage and phase rotation according to the system rating plate.
Connect any equipment that will be attached to this product to properly wired outlets.
When possible, use one hand only to connect or disconnect signal cables.
Never turn on any equipment when there is evidence of fire, water, or structural damage.
Disconnect the attached power cords, telecommunications systems, networks, and modems before
you open the device covers, unless instructed otherwise in the installation and configuration
procedures.
Connect and disconnect cables as described in the following procedures when installing, moving,
or opening covers on this product or attached devices.
To disconnect:
1. Turn off everything (unless instructed otherwise).
2. Remove the power cords from the outlets.
3. Remove the signal cables from the connectors.
4. Remove all cables from the devices.
To connect:
1. Turn off everything (unless instructed otherwise).
2. Attach all cables to the devices.
3. Attach the signal cables to the connectors.
4. Attach the power cords to the outlets.
5. Turn on the devices.
Sharp edges, corners and joints may be present in and around the system. Use care when handling
equipment to avoid cuts, scrapes and pinching. (D005)

Site survey
To conduct a site survey:
1. Inspect the work area where the installation is to take place for material that
must be moved.
2. Ensure that sufficient space is available to locate the self checkout system.
3. If necessary, secure the work area with Caution tape.

12 Planning, Installation, and Service Guide


Dimensions for installation planning
This section provides a summary of theTCxWave system dimensions.
Table 3. Dimensions and weight of the Toshiba TCxWave MT 6140
Product Height Width Depth Weight
POS Head rotated 470 mm 305 mm 10.4 kg.
System fully forward: (18.5 in) (12 in) (23 lb)
(head 336.7 mm
mounted (13.26 in)
on base) Head rotated
fully back:
332.6 mm
(13.10 in)
Head 337 mm (13.25 in) 470 mm 76 mm 6.4 kg
(18.5 in) (3 in) (14 lb)
Base 191 mm (7.5 in) 470 mm 292 mm 4 kg
(18.5 in) (11.5 in) (9 lb)

336.7 mm
(13.26 in)
336.7 mm
(13.26 in)

26.6 mm 275 mm 245.5 mm


(1.05 in) (10.83 in) (9.66 in) 472.4 mm
(118.6 in)
332.6 mm
(13.10 in)

26.4 mm 275 mm
(1.04 in) (10.83 in)

301.4 mm
(11.87 in)

Figure 3. Physical dimensions of the TCxWave MT 6140.

Chapter 3. Planning for installation 13


Cable routing
This section provides information on how to route the cables for the TCxWave
systems.

Routing cables to the systems location

After the mounting location has been determined, you will need to plan how to
deliver the power and data to the location.

Routing cables to the POS or kiosk system

After the power and data connections are routed to the physical location, route and
connect the power and I/O cables to the system. For information on how to route
the cables to the system, locate the system and mounting option from the
following list. Then follow the link to find information on how to route the cables
for theTCxWave.
Self service system:
Base secured to counter top - This section describes how to route the
cables through the base and mounting surface. See Routing the cables to
the base of the POS system on page 15.
Routing the cables out the rear of the base - This section describes
information on how to route and retain the cables out the rear of the base.
See Routing the cables out the back of the base on page 15.
Kiosk: Routing the cables connected to the wall mounted head and POS hub -
This section describes how to route the cables to a POS hub from a wall
mounted head. See Routing the cables to the point-of-sale and kiosk
system on page 16.
Routing the cables connected to the wall mounted head (kiosk) - This
section describes how to route the cables from a wall mounted head to be
used as a kiosk. See Routing the cables to the point-of-sale and kiosk
system on page 16.
Stand mounted head:
Routing the cables connected to the stand mounted head and POS hub -
This section describes how to route the cables to a POS hub from a stand
mounted head. See Routing the cables to the point-of-sale and kiosk
system on page 16.
Routing the cables connected to the stand mounted head (kiosk) - This
section describes how to route the cables from a wall mounted head to be
used as a kiosk. See Routing the cables to the point-of-sale and kiosk
system on page 16.

14 Planning, Installation, and Service Guide


Routing the cables to the base of the POS system
This section provides information about routing the I/O cables to the base of the
POS system.

The base is designed to allow for two different pathways to the I/O and power
connectors located in the base. How you choose to route the cables to these
pathways will be determined by your retail environment.

Routing cables through the bottom of the base


Complete the following procedure to route the I/O and power cable through the
bottom of the base.

When the base is set or secured to a counter top, the cables can be routed through
the hole in the bottom of the base and the counter top. With the base secured to a
counter top or other work surface, routing the cables through the bottom of the
base prevents the cables from being accidently disconnected or damaged at the
rear of the unit.
1. If necessary, complete the procedures in Mounting the Toshiba TCxWave on
the base on page 27 or Mounting the Toshiba TCxWave base to a table or
counter top on page 29.
2. Route the cables up through the opening in the table or counter top and into
the base.
3. Connect the cables to the I/O connectors.
4. Use hook and loop straps or other cable retention devices to bundle the cables
together and keep them neatly out of the way. Be sure to leave enough slack in
the cables near the system to prevent damage to the systems connectors.

Tip: Cables should always be bundled together and secured to prevent the
cables from being accidently damaged or causing damage to the system. Use a
cable retention method that allows you to bundle all the cables together and
secure the bundle inside of a cabinet or down a pole. The cable bundle should
be attached to a flat smooth surface at a minimum of every twelve inches.

Routing the cables out the back of the base


Complete the following procedure to route the I/O cables out the back of the base.

When the base is set on a table or counter top, the cables can be routed along the
top of the table or counter top or through hole drilled into the table or counter top.
Routing the cables through the cable retention bracket on the base prevents the
possibility that the cables can be accidently disconnected or damaged and acts as a
strain relief.
1. Route the cables along the table or counter top or up through the hole drilled
in the table or counter top and into the base.
2. Connect the cables one at a time to the I/O connectors and install them into the
retention bracket.
3. Use hook and loop straps or other cable retention devices to bundle the cables
together and keep them neatly out of the way. Be sure to leave enough slack in
the cables near the system to prevent damage to the systems connectors.

Tip: Cables should always be bundled together and secured to prevent the
cables from being accidently damaged or from causing damage to the system.
Use a cable retention method that allows you to bundle all the cables together

Chapter 3. Planning for installation 15


and secure the bundle inside of a cabinet or down a pole. The cable bundle
should be attached to a flat smooth surface at a minimum of every twelve
inches.

Routing the cables to the point-of-sale and kiosk system


This section provides information on how to route I/O and power cables to the
point-of-sale (POS) and kiosk system or head.

| Routing cable to the POS or kiosk system without optional


| cable cover
| Complete the following procedure to route cables to a POS or kiosk system with
| the rear cable cover.
| 1. Route the cables from the power pole or Walkerduct to the rear of the system.
| 2. Allow about 50 mm (2 in) of slack and connect the cables to the connectors on
| the back of the head.
| 3. Use hook and loop straps to bundle the cables together.

| Routing cables to a POS or kiosk system with optional cable


| cover
| Complete the following procedure to route cables to a POS or kiosk system with
| optional cable cover.
| 1. Route the cables from the power pole or Walkerduct to the rear of the system.
| 2. Allow about 50 mm (2 in) of slack and connect the cables to the connectors on
| the back of the head.
|

A
Figure 4. Cable retention

| 3. Insert a zip tie through the retention hole A (see Figure 4) in the head.
| 4. Bundle the cables together and use the zip tie to secure the cables to the back
| of the system.
| 5. Pull up on the cables and install the cable cover on the rear of the system.
| 6. Use hook and loop straps to bundle the cables together at various locations
| after they exit the cover. Leave sufficient slack in the cables to prevent damage
| to system I/O connectors (see step 2).

16 Planning, Installation, and Service Guide


Environmental requirements
This section provides the environmental requirements for the TCxWave.

| Table 4 shows the humidity and temperature limits for the TCxWave.
| Table 4. Environmental requirements
| Maximum
| Temperature (dry temperature (wet
| bulb) bulb) Relative humidity
| Operating 5 to 40C (41 to 104 27 C (81 F) 8% to 80%
| F)
| Storage 0 to 60C (-32 to 29 C (84 F) 5% to 80%
| 140 F)
| Shipment -40 to 60C (-40 to 29 C (84 F) 5% to 100%
| 140 F)
|

| Note: Maximum altitude (Operating): 3048 m except in China where altitude


| limitation is 2000 m.

| A small, variable-speed fan is used for processor and system cooling when
| temperatures exceed certain values. Ensure that the cooling vents are not blocked
| by papers, signs, or other items.

Ethernet, electrical, and power requirements


This section contains the Ethernet electrical and power requirements for the
TCxWave systems.

Ethernet requirements
| System Ethernet wiring must be a minimum CAT 6 1 Gb/sec wiring
| (EIA/TIA-568). The store is responsible for installing, terminating, and certifying a
| Certified Cat 6 Ethernet LAN cable from each TCxWave system to an Ethernet hub,
| typically located in the back office. Front-end design and location of the back office
| will determine the length and path of the cabling. Each segment should be
| installed with 5 ft (1.524 m) of extra cable at each end. The store is also responsible
| for terminating both ends of the Ethernet cable. The termination of the cables
| should reflect a straight-through configuration. The cable should be terminated at
| both ends with a standard 8-pin RJ45 connector. The store is responsible for
| terminating the system side of the Ethernet cable with an RJ45 jack and ensuring
| that a straight-through patch cord is available to connect the jack to the Ethernet
| connector in the TCxWave system. No cable run can exceed 328 ft (100 m).

| Attention: Do not connect a Ethernet LAN cable that is wired outside of the
| building to the Ethernet LAN port provided on this product directly. The Ethernet
| LAN port is intended for network communication with systems and or devices
| located within the same building as the installed system. If the product is to be
| connected to a Ethernet LAN cable wired outside of the building, be sure to use
| communication equipment, such as a router or hub, which is located within the
| same building as the installed system.

Refer to the ANSI/TIA/EIA-568A-5 specification for more details.

Chapter 3. Planning for installation 17


Electrical and power requirements
This section provides information on the electrical and power requirements of the
Toshiba TCxWave systems.

| Important:
| v Do not use an extension cord to get power from the receptacle to the Toshiba
| TCxWave system power cord.
| v The store power receptacle must be readily accessible in order for personnel to
| disconnect the power from the Toshiba MT 6140 system.
| v The Toshiba TCxWave system should be powered from an AC branch circuit
| which is dedicated to I/T equipment.

| The power cord supplied with the Toshiba MT 6140 system is determined by store
location and is either 120 Vac or 230 Vac.

Continuous DC loads for each port


This section provides information about the continuous DC loads of each port.

Note: The total 12 V current for all external loads is 4 A maximum. The total 5 V
current available for all external loads is 3 A maximum.
Table 5. Port DC loads
Port Amperage
24 V Max Continuous Duty (indefinite): 500 mA AVG
Powered Max Non-Continuous Duty: 9 A RMS for
USB 1 second @ 2.25% duty cycle
5 V PC USB 500 mA per port subject to 3A limitation above
12 V 2.1 A per port subject to 4 A limitation above
Powered
USB
DisplayPort 500 mA
(3.3V)

Power usage
This section provides information about the power usage of the two system types.

Table 6 shows the power consumption for the TCxWave.


| Table 6. Power usage
| Power usage (Point-of-Sale
| Power usage (kiosk System System - Head on Base, No
| Description - Head Only, No I/O) I/O)
| Power consumption Off: 1.2 W Off: 1.9 W
| Standby: 1.5 W Standby: 3W
| On (idle): 10 W On (idle):15 W
| On (typical): 45 W On (typical): 47.5 W
| On (maximum): 50 W On (maximum): 52W
| Input voltage and current 100240 V 5060 Hz 1.5 A max: Input to power supply
|

18 Planning, Installation, and Service Guide


Power cords
| Each system ships with an AC power cable that is compatible with your specified
| countries standard AC power outlet.

System mounting options


This section describes the mounting options for the Models 100, 10D, E10, E1D,
and EP1.

Location and mount planning

Planning for the location and mounting of the system is dependant on the system
configuration, mount, and dimensions of the system. See Dimensions for
installation planning on page 13 for dimensions of the system. If you are going to
secure the base of the POS system to a table or counter top, use the following
figure to determine where to drill or cut out holes.

The following list describes the mounting options for the Models 100, 10D, E10,
E1D, and EP1 systems. Select the system and mounting option from the list and
follow the link to the procedure for mounting the system.
Point-of-sale system
Table or countertop mount - This mount allows the monitor to tilt up and
down and rest on a table top (see Mounting the Toshiba TCxWave base to
a table or counter top on page 29). The base or system may or may not be
secured to the table or counter top.
Kiosk system
Wall mount with VESA standard - This mount minimizes protrusion from
the wall, but does not have any tilt or swivel capability and utilizes the 100
mm x 100 mm mounting holes on the back of the head (see Installing the
VESA mounting plate on page 54).
Stand mount with VESA standard - This mounting option places the head
on a stand that is compatible with any third-party mount with 100 mm x
100 mm mounting holes (see Mounting the Toshiba TCxWave onto a
stand on page 29). Tilt and swivel capability are dependant on the mount
and stand used.

The Models 100, 10D, E10, E1D, and EP1 head can also be installed with the
AnyPlace POS Hub. The hub must be mounted separately. See the AnyPlace POS
Hub Planning Installation, and Service Guide for information on mounting the POS
hub.

Chapter 3. Planning for installation 19


20 Planning, Installation, and Service Guide
Chapter 4. Installation
This chapter describes procedure for setting up the Models 100, 10D, E10, E1D, and
EP1.

You should be familiar with the connectors of the Models 100, 10D, E10, E1D, and
EP1 before you begin the installation steps.

Installation requirements and overview


This section reviews the software requirements and installation steps for the
Models 100, 10D, E10, E1D, and EP1.

Before you begin

Read this information before you begin your installation.

Determining your configuration

| You can set up your system units in either POS or kiosk configuration. A POS
| configuration is one in which the head unit is installed on the base and is secured
| or set on a table or counter top. A kiosk configuration is one in which you set up
| the head unit mounted to a wall or on a stand.

Your order and packaging

Each order includes the following components:


| v Head unit (all models)
| v Power option, such as base unit, USB hub, or power adapter
| v Country-specific power cord
| v Factory installed options, such as extra memory
| v Customer-installed options, such as MSR or 2 X 20 display
| v Environmental CD

| Note: All publications are available from the web site at www.toshibagcs.com.

Installation
Complete the following procedure to install Models 100, 10D, E10, E1D, and EP1.
1. Unpack your product and review the packing slip to ensure that it is correct.
2. Install your customer replaceable unit (CRU) options (see Chapter 9,
Removing and installing CRUs and FRUs, on page 47).

Note:
a. Some parts of the Toshiba Models 100, 10D, E10, E1D, and EP1 are designated
as a CRU. Toshiba ships CRUs to you to install or replace the part. CRUs
include such items as covers, memory, and solid state drives (this list is not
inclusive of all CRUs).

21
b. Some parts of the Toshiba Models 100, 10D, E10, E1D, and EP1 are designated
as field replaceable units (FRUs). Toshiba ships FRUs to authorized servicer
representative for installation or replacement by an authorized servicer only.
3. Attach your input/output devices.
4. Connect the power, run the CMOS Setup Utility and, if necessary, run the
diagnostics. See CMOS utility menus and options on page 43 and Using the
Toshiba Diagnostics for POS systems and peripherals package on page 46.

Note: This system should be installed at least 10 inches from any Sensormatic
type security tag system to avoid any interference.

Connecting the power cable


Complete the following procedure to connect the power cable and turn on the
system.
1. Connect the power cable to an electrical outlet.
2. Connect the power cable to the system.
v Connect the power cable to a system without a base.
a. Locate the power connector on the bottom of the head (see Indicators,
connectors, and controls on page 23).
b. Connect the power cord to the connector.
v Connect the power cable to a system with a base.
| a. Open the rear I/O door on the base and locate the power connector on
| the power supply unit inside the base.
b. Connect the power cord to the connector (see Indicators, connectors, and
controls on page 23).
3. Turn the system on (see Turning on the system on page 33).

Connecting Ethernet and other signal cables


Complete the following procedures to connect Ethernet and other cables to the
system.

| Attention: Do not connect a Ethernet LAN cable that is wired outside of the
| building to the Ethernet LAN port provided on this product directly. The Ethernet
| LAN port is intended for network communication with systems and or devices
| located within the same building as the installed system. If the product is to be
| connected to a Ethernet LAN cable wired outside of the building, be sure to use
| communication equipment, such as a router or hub, which is located within the
| same building as the installed system.
1. Ensure the system is turned off.
2. Connect the Ethernet and other signal cables to the system.
v Connect cables to the kiosk or system without a base.
Locate the connectors along the bottom of the head (see Head I/O
connectors on page 23).
Connect the Ethernet and any other signal cables to the connectors on the
head.
v Connect the cables to the I/O module inside the base.
Locate the connectors on the I/O module inside of the base (see I/O
module connectors on page 25).
Connect the Ethernet and any other signal cables to the connectors on the
I/O module inside the base.

22 Planning, Installation, and Service Guide


Indicators, connectors, and controls
This section describes the location of the indicators, connectors, and controls on the
Toshiba Global Commerce Solutions TCxWave MT 6140 Models 100, 10D, E10,
E1D, and EP1.

Indicators and controls

Figure 5 and Table 7 identify the location and use of the indicators and controls on
theTCxWave.

A B C D E

!
Figure 5. Operators panel indicators and controls

| Table 7. Descriptions of the operators panel indicators and controls


| Label Description
| A Alert (When lit, a problem has occurred)
| B Activity (when lit or flashing it displays
| Ethernet activity or solid state drive (SSD)
| activity) or both
| C Brightness indicator and control (Use the +
| or - indicators or controls to adjust the
| D
| brightness of the display)
| E Power indicator and control (touch or press
| the power indicator and control to turn the
| system on)

| There are three possible states for the power


| indicator/control:
| v Off - indicates that the system is
| unplugged or the power supply is faulty
| (unless turned off in the BIOS)
| v On - system is on (default)
| v Dimly lit - system is off (AC power is
| applied and or power supply is working
| correctly)
| Note: By default, the power indicator will
| display one of the three states shown above.
| The indicator can be turned off in the BIOS.
|

Head I/O connectors

Figure 6 on page 24 and Table 8 on page 24 identify the location and use of the
head I/O connectors of the TCxWave kiosk models. These connectors are used
only when the head is being used as a kiosk.

Chapter 4. Installation 23
A B C D E

Figure 6. Head I/O connectors

Table 8. Description of head I/0 connectors


Label Description
A USB 2.0
B DisplayPort
C Head and Base docking connector with
integrated power
D Ethernet
E Power (Kiosk mode only)

24 Planning, Installation, and Service Guide


I/O module connectors

Figure 7 and Table 9 identify the location and description of the connectors on the
I/O module inside the base of a TCxWave system.

A B C D E F

Figure 7. TCxWave point-of-sale system I/O module connectors

Table 9. Description of the TCxWave system I/O module connectors


Label Description
A DC power
B 12 V USB
C USB 2.0
D Ethernet
E 24 V USB
F DisplayPort

Chapter 4. Installation 25
26 Planning, Installation, and Service Guide
Chapter 5. Mounting the Toshiba TCxWave models
This section provides information on how to mount the Toshiba TCxWave.

Select the mounting option from the list and follow the link to the procedure.
Base mount
This mount allows the head to tilt up and down and rest on a table or
counter top without anchoring the base to the table top or counter top (see
Mounting the Toshiba TCxWave on the base).
Wall mount
This third-party mounts with 100 mm x 100 mm mounting holes and
minimizes protrusion from the wall, but does not have any tilt or swivel
capability (see Mounting the Toshiba TCxWave to a wall on page 28).
Compatible with VESA standard
This mount is compatible with any third-party mount with 100 mm x 100
mm mounting holes (see Mounting the Toshiba TCxWave onto a stand
on page 29).
Table top mount
This mount allows the monitor to tilt up and down and rest on a table top.
The screw hole allows you to secure it to the table or counter top (see
Mounting the Toshiba TCxWave base to a table or counter top on page
29).

Mounting the Toshiba TCxWave on the base


Complete the following procedure to install or mount the Toshiba TCxWave on the
base.

The procedure in this section provides the steps to install or mount the head to the
base. The base is not anchored or otherwise attached to a table or countertop,
allowing the system to moved as necessary. This allows the head to tilt up and
down and rest firmly on a table or countertop. If you wish to attach the base to a
table or countertop see Mounting the Toshiba TCxWave base to a table or counter
top on page 29 for information.
1. Position the base with the front rounded edge facing you on a flat and level
table or countertop.

27
B

A
A

Figure 8. Align guide rails and guides and lower head into place

2. Position the head so the touchscreen is facing you on a flat and level surface;
then, grasp the head with one hand on each side.
3. Lift the head off the work surface and position it over the base.
4. Align the two guide rails A (see Figure 8) with the guides B in the bottom
of the head.
5. Lower the head onto the rails and while keeping the head level lower the head
until it clicks into place.

Mounting the Toshiba TCxWave to a wall


This section provides information about mounting the head of the Toshiba
TCxWave to a wall.

The TCxWave can be mounted to a wall using any VESA mount that can support
22.7 kg (50 lb) or more and has 100 mm X 100 mm spaced mounting holes. The
system can not be mounted flush against the wall. A minimum distance of 20 mm
(0.75 in) between the wall and the back of the system must be maintained to
proper air flow around and through the system.

See the documentation that came with the mount for information on how to attach
the mount to the wall.

28 Planning, Installation, and Service Guide


To attach the mount to the back of the system. Remove the standard VESA cover
(see Removing the standard VESA mount cover on page 68), install the optional
VESA cover (see Installing the optional VESA cover on page 72), and install the
VESA mounting plate (see Installing the VESA mounting plate on page 54).

Mounting the Toshiba TCxWave onto a stand


Complete the following procedure to mount the head on to a stand.

An optional VESA cover and cable cover can be purchased separately for use when
installing the MT 6140 on a stand. If you did not purchase the optional covers, skip
step 2.
1. If necessary remove the VESA mount cover from the back of the head (see
Removing the standard VESA mount cover on page 68).
2. If necessary, install the optional VESA stand cover on the head (see Installing
the standard VESA mount cover on page 70).
3. Place the VESA mounting plate on the back of the head and align the mounting
holes in the mounting plate with the holes in the head or optional cover.
4. Use four screws to secure the mounting plate. It might be easier to connect the
cables and install the optional cable cover before installing the head onto the
stand.
5. See the documentation that came with the stand for detailed instructions on
how to complete the installation of the mount and head on the stand.

Mounting the Toshiba TCxWave base to a table or counter top


Complete the following procedure to mount the base to a counter top or other
work surface.

In some cases, it might be desirable to anchor the base to a counter top or other
work surface. Anchoring or mounting the base prevents the base from movement,
which might disconnect or damage the I/O cables or the connectors on the I/O
module.

Note: If you are not securing the base of the system to the table or counter top, set
the system in place and skip steps 1 through 10 of the following procedure.

Chapter 5. Mounting the Toshiba TCxWave models 29


72.75 mm 100 mm
(2.86 in) (3.94 in)

BACK
76.3 mm
(3.00 in)

(Cut this opening out to route cables


202.4 mm
(7.97 in)

through the base and counter top.)


104.4 mm
(4.11 in)

37.9 mm 169.6 mm
(1.5 in) (6.70 in)

FRONT
Figure 9. Base template

1. Use Figure 9 to create a template.


2. Determine where the base is to be anchored to the table or counter top.

Note: If you are installing multiple systems, it mght be easier to use Figure 9
to create several templates of the base to cut down on the time spent
measuring and positioning the base at each location.
3. Tape the template in place and drill two mounting holes. If you intend to
route the I/O cables out through the bottom of the base, also cut out the large
opening in the center.
4. Remove the template and set the base in place. If necessary, rotate the top half
of the base forward until the covered mounting holes are exposed.
5. If necessary, remove the head from the base and set it aside for future use. Be
sure to cover the head with a soft cloth and set it on a clean, flat, level
surface.
6. Remove the two mounting hole covers and set them aside for future use.
7. Align the two mounting holes in the base with the holes drilled in the table or
counter top.
8. Use two screws to anchor the base to the top.
9. Retrieve the mounting hole covers and install them in the base.
10. Retrieve the head and attach it to the base:

30 Planning, Installation, and Service Guide


B

A
A

Figure 10. Align guide rails and guides and lower head into place

a. Position the head so the touchscreen is facing you on a flat and level
surface; then, grasp the head with one hand on each side.
b. Lift the head off the work surface and position it over the base.
c. Align the two guide rails A (see Figure 10) with the guides B in the
bottom of the head.
d. While keeping the head level, lower the head onto the rails until it clicks
into place.
11. Attach the I/O cables.
v If you cut out the large hole in the center of the template (see Figure 9 on
page 30), complete the following steps:
Pass the cables through the hole and attach them to the I/O connectors in
the base.
v If you did not cut out the large hole in the center of the template (see
Figure 9 on page 30):
Open the rear I/O door, route the cables through the cable retention
bracket, and attach the cable to the I/O ports.

Chapter 5. Mounting the Toshiba TCxWave models 31


32 Planning, Installation, and Service Guide
Chapter 6. Controlling the power
This section provides information on how to turn the system on and off, as well as
specifications.

Turning off the system


Complete the following procedure to turn the system off.

The power off procedures do not completely remove all AC power from the
system. To do so you must completely remove the AC input from the system.
1. Locate the power indicator and control on the lower right corner of the head. If
it is not lit or active, press the indicator and control icon to activate the power
control function.
2. Press the power indicator and control again to shutdown the system.

| Remember: The power indicator and control is configurable in BIOS. If the power
| control is set to OFF in the BIOS, you must use the operating system to turn the
| system off. If the power control is set to ON in the BIOS, pressing the control will
| shutdown the system (depending on the operating system power control settings).
| The default for the power indicator and control is 'AUTO', which means the
| control is not active (indicator is off) until pressed once. Pressing the Power
| indicator and control or Brightness indicator and control once causes the indicators
| and controls to light up and activate the controls.

Turning on the system


Complete the following procedure to turn the system on.

Attention: If you experience problems turning the system on, see Preliminary
checklist on page 41 to troubleshoot the system.
| 1. Locate the power indicator and control E (see Indicators and controls on
| page 23) in the lower right corner of the head. The power indicator and control
| should be dimly lit if the system is connected to an AC outlet and or the power
| supply is working correctly.

| Note: The operation of the power indicator and control is configurable in the
| BIOS. If the power control is set to OFF, the power control can still be used to
| turn on the system. After booting, the power indicator and control will no
| longer be active.
| 2. Touch or tap the power indicator. Wait for the system to complete the power-on
| self test (POST) and the operating system to startup.
| 3. If necessary use the plus (+) or minus () controls to adjust the screen
| brightness after the operating system boots up.

33
Removing power
This section provides the information to successfully remove the power from the
system (for systems installed with or without a base).

Select your systems installation from the following list and follow the link to the
procedure for removing power.
v Head unit mounted on base (see Removing power from a system mounted on a
base)
v Head unit mounted on wall or stand (see Removing power from a kiosk
system)

Removing power from a system mounted on a base


Complete the following procedure to remove the power from a system mounted
on a base.

The system can be anchored to the table or countertop, and cable management
might prevent easy access to the power cable inside the base. In which case, it is
easier to remove the power by disconnecting the power cable from the wall outlet.
1. Shut down the operating system; then, turn the system off (see Turning off the
system on page 33).
2. Locate both ends of the power cord.
3. Disconnect the power cord from the system or power outlet.

Removing power from a kiosk system


Complete the following procedure to remove power from the kiosk system.

Depending on how the system is mounted, and how cable management is


implemented it may prevent easy access to the power cable on the rear of the
system. In which case, it is easier to remove the power by disconnecting the power
cable from the wall outlet. The power cord can be connected to a power adapter or
a POS hub.

Note: A kiosk system, as described in this publication, is a head mounted to a


wall, stand, or on some other VESA compatible mount without the base.
1. Shut down the operating system; then, turn the system off (see Turning off the
system on page 33).
2. Locate both ends of the power cord.
3. Disconnect the power cord from the system, power outlet, or POS hub.

Final inspection
This section assists the installer in performing a final quality inspection of the
work area.

System cabling and placement


v Are all system cables properly routed and connected?
v Are all cables secured in place?
v Is the system placed as depicted by the location manager or blueprints?

34 Planning, Installation, and Service Guide


Clean up
v Remove any boxes or packing material from the working area and properly
dispose of them.
v Wipe down the system and BOSS to remove dust and dirt.
v Ensure that all parts that require return shipping to Toshiba are properly
packaged and shipped.

Tools
Ensure that all tools have been collected and none have been left at the installation
site.

Installation checklist
Complete the Installation Checklist that came with the system and return it to the
Installation Supervisor.

Chapter 6. Controlling the power 35


36 Planning, Installation, and Service Guide
Chapter 7. Operating system and software setup
This section provides information on setting up the operating system and software.

Supported operating systems


This section provides a list of supported operating systems for Toshiba TCxWave.

Table 10 is a list of supported operating systems for Toshiba Global Commerce


Solutions TCxWave MT 6140 Models 100, 10D, E10, E1D, and EP1.

Note: S3 is not supported in POSReady 2009.


| Table 10. Supported operation systems
| Operating System
| Windows 7 (32 and 64 bit)
| POSReady 7 (32 bit)
| POSReady 2009
| Note: Windows DBCS (doublebyte) versions are supported.
|

Understanding the display and operating system restrictions


This section provides information about the display and operating system
restrictions.

| The operating system, the display size, and any attached CRT or LCD displays
| might affect the display resolution. The following definitions describe the terms
| and various display configurations:
| Single A type of display configuration that supports only one display device.
| Twin A type of display configuration that supports two display devices, each of
| which had the same content, resolution, and timings. Also referred to as
| Simultaneous mode.
| Clone A type of display configuration that drives two display devices, each
| displaying the same content, but with different resolutions and
| (independent) timings.
| Dual Independent Head (DIH)
| A type of display configuration that supports two displays with different
| content on each display device. Also referred to as an Extended Desktop.

The integrated LCD/Touch display supports the following modes when using the
indicated operating system:
v POSready 2009
v POSReady 7
v Windows 7

37
| Table 11. Supported video resolutions in Windows operating system
| Available video resolutions for on board
| LCD size LCD
| 18.5 in v Landscape orientation: 1366 x 768, 1360 x
| 768, 1280 x 768, 1280 x 720, 1280 x 600,
| 1024 x 768, 800 x 600
| v Portrait orientation: 768 x 1366, 768 x
| 1360, 768 x 1280, 768 x 1024, 720 x 1280,
| 600 x 1280, 600 x 800
|

| The integrated LCD/Touch display and a second standard aspect ratio display
| attached to the DisplayPort either directly or with the optional DisplayPort to VGA
| cable adapter cable support the following video resolutions:
| Table 12. Supported video resolutions through DisplayPort or adapter cable.
| Monitor size Supported resolutions
| 12 in 640 x 480 and 800 x 600
| 15 in 640 x 480, 800 x 600, and 1024 x 768
|
| Other monitor sizes (standard and widescreen aspect ratios) are supported. Display
| resolution options may be limited depending on the operating system used,
| display configuration and second monitor capabilities.

| System management programs

| The Toshiba Global Commerce Solutions TCxWave MT 6140 Models 100, 10D, E10,
| E1D, and EP1 supports the following system and power management programs:
| Desktop Management Interface
| The TCxWave supports System Management BIOS (SMBIOS) v2.4,
| supporting a DMI-compliant agent such as Tivoli. This allows access to
| low-level information. Example so information that can be accessed are the
| BIOS level, processor type, speed, manufacturer, system-board information,
| and detailed memory information.
| Advanced Configuration and Power Interface
| Advanced Configuration and Power Interface (ACPI) V1.0 defines a
| hardware and software interface and tables by which the operating system
| can alter the characteristics of the hardware-specific devices. ACPI is
| supported on Linux, POSReady, and Windows 7.
| Power upon LAN
| This feature enables the system to power on when it receives a specific
| frame over the local area network (LAN) through the ether net feature. You
| can enable power up (wake) on LAN by enabling Wake on LANin the
| CMOS Setup Utility program.
| Power up (wake) on daily alarm
| This feature enables the system to turn on at the same time everyday. You
| can enable power up (wake) on daily alarm by enablingWakeon Alarm in
| the CMOS Setup Utility program.
| RMA (Remote Management Agent)
| Remote Management Agent is a component of Store Integration
| Framework that simplifies the delivery of new consumer-facing devices in

38 Planning, Installation, and Service Guide


| stores to support the delivery of superior service. For more information,
| see the Toshiba Global Commerce Solutions website at
| www.toshibagcs.com.

Remote management

The Toshiba Global Commerce Solutions TCxWave MT 6140 Models 100, 10D, E10,
E1D, and EP1 supports remote system management over the network. The
following functions are supported:
v Selectable start up sequence
v Ethernet
v Power up Wake on LAN

System software and touch drivers


This section gives information about the software and touch screen drivers found
on the system.

The Toshiba TCxWave supports all standard PC-function drivers and provides
interfaces for the following I/O:
Touch screen
v Native mouse emulation
v JavaPOS and OPOS compatible
| The touchscreen can be configured for single touch or multi-touch
| (digitizer) modes during the touch driver installation. For more
| information, look on the TGCS Knowledgebase, available at the Toshiba
| Global Commerce Systems website (www.toshibagcs.com).
MSR
v JavaPOS and OPOS compatible
v Wedge mode

| The MSR is internally connected using the integrated USB channel. For more
| information, look on the TGCS Knowledgebase, available at the Toshiba Global
| Commerce Systems website at www.toshibagcs.com.

| You can obtain software for your Toshiba TCxWave from the Toshiba Global
| Commerce Systems website at www.toshibagcs.com.

Chapter 7. Operating system and software setup 39


40 Planning, Installation, and Service Guide
Chapter 8. Troubleshooting
This section provides the information necessary to troubleshoot the head and base
units.

A software error or a hardware failure can cause a problem with the system. The
following topics contain problem analysis instructions to help you determine the
cause of a problem and resolve it.

Table 13 describes the servicing task and the section that contains information
supporting the task.
| Table 13. TCxWave task information
| Task Go to
| Update the BIOS Updating the system BIOS
| Run the CMOS Setup Utility Using the CMOS setup utility
| Using the Toshiba Diagnostics for POS Using the Toshiba Diagnostics for POS
| systems Systems and Peripherals package
| Obtain the part number for a Field replaceable units
| field-replaceable unit (FRU)
| Remove or replace a FRU Removing and replacing FRUs
|

Researching the knowledge base


This section provides information about researching the knowledge base.

You can determine if a product problem has been resolved. Just review the
symptoms and fixes in the knowledge base by performing the following steps:
1. Go to the Toshiba Global Commerce Solutions Knowledge base website at
www.toshibagcs.com/support.
2. Enter your search criteria (for example, kiosk).
3. Click Go.

Preliminary checklist
Complete the following procedure to diagnose a problem if the Alert indicator is lit
after the POST is complete.

When you power on the Toshiba TCxWave, the system performs a power-on
self-test (POST). If the Alert (!) indicator is lit, perform the following steps to
diagnose the problem.
| 1. Check the event log.
| 2. Ensure that all cables and I/O devices are connected correctly and securely.
| 3. Record any error messages or symptoms for troubleshooting.

41
| Note:
| a. For internal options and peripheral devices, you can use the diagnostics to
| help resolve problems.
| b. For devices with separate test instructions, refer to those instructions when
| testing.
| c. When using application software, you can receive error messages that
| pertain to the software. See the software manual for a description of those
| messages.
|
Troubleshooting other hardware conditions
This section provides information about troubleshooting other hardware
conditions.
| Table 14. Conditions and resolutions
| Condition description Resolution
|| The power indicator on the front of the unit 1. Ensure that the system is powered on by
|| is off pressing or touching the power indicator
| in the lower right corner of the display..
| Note: When the system is off but is
| connected to a receptacle, the power
| indicator is dimly lit. This indicates that
| the system is receiving power.
| 2. Check that you have power at the outlet.
| 3. Check that the AC cord is connected to
| the power supply and the outlet.
| 4. Check that the power input connector is
| firmly connected.

| If the condition persists, follow these steps:


| 1. If the unit is receiving power, open the
| rear cover and ensure that all cables are
| fully seated in the connectors.
| 2. Replace the control panel card.
| 3. Replace the power option (power supply
| in base, USB hub, or power adapter)
| 4. Replace the system board.
|| The display is blank and the system is 1. Check the system memory to ensure it is
|| beeping seated properly.
| 2. Replace the memory SO-DIMM.
|| Touch display not responding to touch 1. Use your finger to touch the screen.
| 2. Run the diagnostics.
| 3. Check to ensure that the cables internal
| to the unit are correctly attached to the
| system.
| 4. If the condition persists, replace the front
| bezel and touch assembly.
| 5. If the condition continues, replace the
| liquid crystal display (LCD).

42 Planning, Installation, and Service Guide


| Table 14. Conditions and resolutions (continued)
| Condition description Resolution
|| Totally blank display 1. Check that the power indicator for the
| display is ON. If not, go to the first
| condition listed in this table.
| 2. Check the Brightness indicator and
| controls.
| 3. Check the cable connections, and replace
| the cables, if necessary.
| 4. Replace the LCD.
| 5. If the condition persists, replace the
| system board.
| Note: A corrupted CMOS can cause
| unpredictable problems. Before exchanging
| the system board to resolve a problem, reset
| CMOS. Clearing CMOS ensures that all
| BIOS settings are configured to a known
| functional state.
|| Unacceptable image quality 1. Ensure that the video mode is set for
| 1366 x 768.
| 2. Run the diagnostics.

|| Magnetic stripe reader (MSR) 1. Check that the MSR and customer
|| malfunctioning (MSR and customer display display module is securely connected.
| module)
| 2. Replace the MSR.
|| Tabletop mount tilts too easily 1. Check the force necessary to tilt the
| display when pressing at the top of the
| LCD. It should be at least 2.2 kg (5 lb.).
| 2. If the tilt force is not at least 2.2 kg (5
| lb.), replace the mount.
|

Updating the BIOS configuration


This section provides the information needed to update the BIOS configuration.

Using the CMOS Setup Utility


Complete the following procedure to start the CMOS utility.
1. Turn the power ON.
2. Press the Delete or DEL key on an attached keyboard during Power-On Self
Test (POST) when prompted, or tap the Setup icon two times when prompted.
3. Once POST completes, the CMOS Setup Utility will run.

| CMOS utility menus and options


| This section provides information on the menus and options in the CMOS utility.

| Main

| This menu provides basic functions, such as setting the time and date. It also
| provides basic information, such as the current BIOS version, Ethernet MAC
| address, memory size, and system serial number.

Chapter 8. Troubleshooting 43
| To change the date, month, and time using the CMOS Utility,
| 1. With the month entry highlighted (in white), touch the numeric keyboard to
| indicate the current month. For example, enter 08 to change the month to Aug.
| 2. Touch Enter. The correct month appears as text.

| Advanced

| This menu provides configuration options for TPM and shows CPU information.

| Devices

| This menu provides configuration options for peripheral related devices, such as
| onboard LAN controller and legacy USB support.

| Boot

| This menu provides configuration options for boot devices and boot priority.

| Security

| Select this option to set or clear the system password. To clear the system
| password, do not enter anything when prompted for the password.

| Power

| Select this option to configure some power management related options.

Real-time clock and CMOS


The real-time clock is a low-power clock that provides a time-of-day clock and a
calendar. The clock settings are maintained by the battery when the power cord is
removed. Use the CMOS Setup Utility to set the current time and date. See the
Main menu description in CMOS utility menus and options on page 43.

Restoring the default CMOS settings


To restore CMOS default settings, select Restore Defaults from the CMOS Setup
Utility Save & Exit menu.

| Clearing the CMOS settings


| The TCxWave uses battery-backed CMOS memory to store system settings. If the
| CMOS memory becomes corrupted and the system does not boot, you can restore
| the factory default values by following the steps described in Locating and
| resetting the CMOS jumper.

| Locating and resetting the CMOS jumper


| Complete the following procedure to locate and reset the CMOS jumper.
| 1. Remove the SSD and memory access cover (see Removing the SSD and
| memory access cover on page 72).
| 2. Position the head so the bottom of the head is facing you.
|

44 Planning, Installation, and Service Guide


|

Default Reset

A
|
| Figure 11. Move the jumper one pin to the left to clear or reset the CMOS settings.
|
| 3. Locate the blue CMOS jumper A (see Figure 11) just below the memory
| module in the opening.
| 4. Lift the jumper off A the pins and move it to the left to the reset position and
| set the jumper in place for 10 seconds.
| 5. Remove the jumperA and return it to its default position.
| 6. Install the SSD and memory access cover (see Installing the SSD and memory
| access cover on page 73).

Updating the system BIOS


Find the latest level of BIOS appropriate for your model of the TCxWave on the
Toshiba retail support web site at www.toshibagcs.com.

| The support website has BIOS updates that execute under Windows (32 and 64 bit
| versions) and Linux. There is also a BIOS package that can be placed on the
| Diagnostics memory key to perform BIOS update on those systems with no
| Windows or Linux operating system installed. When the BIOS has been updated,
| the first reboot will be different than usual. When powered on after BIOS update,
| the unit might turn off and come back on several seconds later and the control
| panel indicators will flash if the control panel firmware is updated. The system
| will then boot up normally.

Repairing a corrupted BIOS


If power is interrupted during the BIOS update process, the BIOS will likely be
corrupted. If this occurs, the system will boot from a fail-safe backup copy of the
system BIOS. During POST, a warning is displayed to indicate that the backup
BIOS is being used. To recover from the condition, repeat the steps to update the
BIOS.

Chapter 8. Troubleshooting 45
Using the Toshiba Diagnostics for POS systems and peripherals
package
Complete the following procedure to use the diagnostics for POS systems and
peripheral package.

Diagnostics for the Toshiba GCS TCxWave MT 6140 are available in the Toshiba
Diagnostics for POS systems and peripherals package. This package installs to a
memory key up to 4 GB is size.

| Note: The diagnostics also supports Toshiba Global Commerce Solutions POS I/O
| on prior systems if the BIOS supports booting from a memory key.

Locate the instructions for using this package in the README file. This package
provides menu-driven tests and utilities that enable trained service technicians to
configure and test the I/O devices. Locate and download the service program code
from the Toshiba Global Commerce Solutions support website using the following
steps:
1. Obtain a memory key (up to 4 GB in size).
| 2. Access the Toshiba Global Commerce Solutions website at
| www.toshibagcs.com/support.
3. Select Diagnostics on the side panel.
4. Download the diagnostics package.
5. Download the README file.
6. Follow the instructions in the README file to install the package on your
media.

You have the option of using an attached keyboard, if available. The diagnostics
program will ask you to accept the user license agreement. Click the I Agree
button. You will be presented with a screen containing a selection menu for System
Components, Point Of Sale Devices, and Utilities (for VPD, and others). Sub-menus
are dynamically-tailored based upon your systemonly tests available for your
system type are displayed.

46 Planning, Installation, and Service Guide


Chapter 9. Removing and installing CRUs and FRUs
This chapter provides the procedures necessary to remove and install the CRUs
and FRUs of the Toshiba Global Commerce Solutions TCxWave MT 6140 Models
100, 10D, E10, E1D, and EP1.

Important: When discarding any system device or part, be sure to discard them
properly in compliance with all local and federal environmental laws if any
hazardous materials.

Important: An ESD strap must be worn whenever performing maintenance or


service inside the head unit. Before removing or installing static-sensitive devices
in the system, see Handling static-sensitive devices on page x for information on
handling static-sensitive devices.
Customer replaceable unit (CRU)
Some parts of the Toshiba Models 100, 10D, E10, E1D, and EP1 are
designated as customer replaceable units. Toshiba ships CRUs to you for
installation or replacement by you. CRUs include covers, memory, and
solid state drives (this list is not inclusive of all CRUs).
Field replaceable unit (FRU)
Some parts of the Toshiba Models 100, 10D, E10, E1D, and EP1 are
designated as field replaceable units. Toshiba ships FRUs to authorized
servicers for installation or replacement by an authorized servicer only.

Before preforming any of the procedures in the publication, be sure to review the
information in Handling static-sensitive devices on page x.

This chapter is divided into the following sections:


v Removing and installing head CRUs on page 68
v Removing and installing head FRUs on page 86
v Removing and installing base CRUs on page 55
v Removing and installing base FRUs on page 84

After performing the procedures described in this chapter, you might need to clean
the touchscreen. When necessary, follow the guidelines in Cleaning the touch
screen.

Before removing or installing CRUs or FRUs inside the head

Before you can remove or install any of the CRUs or FRUs inside the head, you
must first remove the rear cover. Because of the certification labels on the cover, it
cannot be replaced and is therefore neither a CRU or FRU. See Removing and
installing the head unit rear cover on page 48 for information on how to remove
and install the rear cover.

Cleaning the touch screen

The touch sensor operates more efficiently when the touch screen is free from dirt
and dust.

To clean the touch screen, follow these guidelines:

47
Note: Before cleaning the touch screen, shut down the operating system and
power off the Toshiba TCxWave.
v Use a soft, dry cloth (or nonabrasive microfiber cloth) with isopropyl alcohol (or
any nonabrasive cleaner that does not contain ammonia or chlorine). Do not
apply cleaning solution directly to the screen. Always spray the cleaner on a
clean cloth and then wipe the screen.
v Wipe gently across the surface.
v Allow a few minutes for the surface to dry before using.

Removing and installing the head unit rear cover


Important: The rear cover of the head unit is not a CRU or FRU. It is included in
this chapter because it must be removed to gain access to some of the CRUs and
FRUs inside of the head unit, and then installed after the service is completed.

Removing the head rear cover


Complete the following procedure to remove the back cover from the head.
1. If necessary, remove the MSR and customer display module or MSR and
customer display module blank (see Removing the MSR and customer display
module on page 75).
2. If necessary, reposition the head so the I/O ports are facing you.

Figure 12. Remove the mounting screws and pry the cover lose.

48 Planning, Installation, and Service Guide


3. Locate and remove the two screws C(see Figure 12 on page 48) in the bottom
edge of the rear cover.
4. Locate the two mounting screws A along the edge just below the I/O ports
and remove them.
5. Locate the hole B centered just under the I/O ports. There is a screwdriver
icon and arrow just above the hole.
6. Insert a screw driver into the hole and pry the cover lose.
7. Move the cover all the way to the end of its stroke so that it clears the docking
connector.
8. Once the cover is loose, grasp it with two hands and lift the cover up and off
the head.

Installing the head unit rear cover


Complete the following procedure to install the rear cover on the head unit.
1. Place the head on a clean flat surface. To prevent damage to the touchscreen,
cover the front of the head with a soft nonabrasive material before laying it on
a clean, flat, and level surface.
2. Place the cover on the back of the head allowing about 25.4 mm (1 in.) gap
between the top edge of the cover and the top of the head.
3. Using both hands, slide the rear cover up until it stops.
4. Install the mounting screws in the bottom edge and under the I/O ports.
5. Install the MSR and customer display module or blank MSR and customer
display module (see Installing the MSR and customer display module on
page 78).

Calling for service


This section provides information you should have before calling for service.

When you call Toshiba for warranty information or service, be sure to have the
following information available:
v Machine type and or model
v Serial number

Locating the serial number


This section shows the location of the serial number, model number, and machine
type of the head system.

The serial number, model number, and machine type label A (see Figure 13 on
page 50 ) is located on the right edge of the head just above the USB port B. You
can scan the information using the QR code on the label or copy the information.

Chapter 9. Removing and installing CRUs and FRUs 49


A

B
Figure 13. Serial number and machine type label location

Removing and installing the head unit on base


This section provides the information necessary to remove and install the head on
to the dockable base.

Removing the head unit from the base


Complete the following procedure to remove the head from the dockable base.

This procedure can be done by a customer, end user, or an authorized servicer and
is classified as a CRU.

Important: When working with the head, do not let the unprotected screen come
in contact with buttons, metal, or anything that might scratch or otherwise damage
the screen.

50 Planning, Installation, and Service Guide


Note:
v This procedure is written from the point of view of not being able to see the
inside of the base. If you are able to see inside the base, be sure to locate and
use the blue touch point on the release latch.
v If you opened the I/O door and pulled up on the release latch and do not want
to remove the head. Locate and press on the two locking tabs on either side of
the latch. You will hear a noticeable click as the release latch closes.
v The following illustrations show the system from the back for clarity. However,
you might not be able to turn the system around to locate or see the parts called
out in these illustrations.
v The release latch A (see Figure 14) is easily identified by touch.
1. If necessary shut down the operating system and turn off the system (see
Turning off the system on page 33).
2. Reach around the head with both hands and locate the rear I/O door on the
base.
3. Grasp the bottom edge of the door and rotate it up until it stops.

Figure 14. Release latch inside of rear I/O door

4. Slide the fingers of both hands along the inside of the door until you feel the
release latch A (see Figure 14).
5. Extend your fingers over the edge of the latch while keeping your thumbs over
the top edge of the door. Move your finger tips toward the center of the latch.

Chapter 9. Removing and installing CRUs and FRUs 51


6. Squeeze your fingers like you are making a fist, pulling the latch up toward the
edge of the door until it clicks into place and releases the head.

Figure 15. Close the I/O door to release the head from the base

7. Close the I/O door A (see Figure 15) completely. This will push the head up
slightly off the base.
8. Grasp the head on each side and lift it up and off the base.
9. Place the head on a clean flat surface. To prevent damage to the touchscreen,
cover the front of the head with a soft nonabrasive material before laying it on
a clean, flat, and level surface.

Installing the head unit on base


Complete the following procedure to install the head on the dockable base.

This procedure can be done by a customer, end user, or an authorized servicer and
is classified as a CRU.

Note:
v When working with the head, do not let the unprotected screen come in contact
with buttons, metal, or anything that might scratch or otherwise damage the
screen.
v When handling the head, keep the screen covered with a soft, nonabrasive cloth
or other material to protect it from scratches or damage.

52 Planning, Installation, and Service Guide


v The following illustration show the system from the back for clarity. However,
you might not be able to turn the system around to locate or see the parts called
out in these illustrations.
1. Pick up and position the head with the screen facing you.

Note: When working with the head, do not let the unprotected screen come in
contact with buttons, metal, or anything that might scratch or otherwise
damage the screen.

Figure 16. Align the guides on the base with the holes in the bottom of the head

2. Align the guide posts B (see Figure 16) on the base with the holes in the
bottom of the head A.
3. Lower the head onto the base until it clicks into place.

Removing and installing head on mount


This section provides the information necessary to remove and install the head on
a VESA mount.

Removing the VESA mounting plate


Complete the following procedure to remove the head from a VESA mounting
plate.

Important: When working with the head, do not let the unprotected screen come
in contact with buttons, metal, or anything that might scratch or otherwise damage
the screen.
Chapter 9. Removing and installing CRUs and FRUs 53
1. Shut down the operating system and turn off the system.
2. Disconnect all cables from the bottom of the head.
3. Place a protective cover over the front of the head.
4. See the documentation that came with the mount for information on how to
disassemble the mount. Be sure to support the head while disassembling the
mount.
5. Place the head on a clean, level, and flat surface.

Figure 17. Remove the VESA mounting plate

6. Remove the mount screws C (see Figure 17) securing the VESA mounting
plate B through the optional VESA cover A on the back of the head.

Installing the VESA mounting plate


Complete the following procedure to install the head onto a VESA mount.
1. If necessary, remove the standard VESA mount cover from the back of the head
(see Removing the standard VESA mount cover on page 68).

54 Planning, Installation, and Service Guide


2. Install the optional VESA cover on the head (see Installing the optional VESA
cover on page 72).
3. Place the VESA mounting plate on the back of the head and align the mounting
holes in the mounting plate with the holes in the head.
4. Use four screws to secure the mounting plate to the head.
5. See the documentation that came with the mount for detailed instructions on
how to complete the installation of the mount.

Removing and installing base CRUs


This section provides the information necessary to remove and install the customer
replaceable units (CRU) or parts of the base.

Removing and installing the covers on the base


This section provides all the necessary information to remove and install the covers
on the base.

To remove any of the covers from the base, shut down the operating system, turn
off the system, disconnect the I/O cables, and remove the head from the base (see
Removing the head unit from the base on page 50 to remove the head from the
dockable base). If the base is secured to the table top or work area, remove the
base from the table top or work surface.

A
Figure 18. Base covers

Table 15. Description of the covers found on the base


Label Discription
A Front cover

Chapter 9. Removing and installing CRUs and FRUs 55


Table 15. Description of the covers found on the base (continued)
Label Discription
B Front cover supports
C Side covers
D I/O door cover

Note:
v When working with the head, do not let the unprotected screen come in contact
with buttons, metal, or anything that might scratch or otherwise damage the
screen.
v When handling the head, keep the screen covered with a soft, nonabrasive cloth
or other material to protect it from scratches or damage.
| v Some of the following illustrations show the system from the back for clarity.
| However, you might not be able to turn the system around to locate or see the
| parts called out in these illustrations.
v The retention tab is easily located by feel in the center of the I/O door.

Removing the I/O door cover


Complete the following procedure to remove the I/O door cover.

This cover can be removed without removing the head, turning off the system or
disconnecting the I/O cables. To remove this cover without removing the head,
skip step 1.

Note:
v This procedure is written from the stand point of not being able to move or turn
the base so the I/O door can face you.
v To reposition the base, you will need to shut down the operating system, turn
the system off, and disconnect all the attached cables.
1. Remove the head from the base (see Removing the head unit from the base
on page 50).
2. Open the I/O door D (see Figure 18 on page 55).

56 Planning, Installation, and Service Guide


A

Figure 19. Push up on retention tab while pushing or pulling the I/O door cover down and away from the base

3. Hold the door partially open and use your finger to locate the opening B (see
Figure 19) in the center of the I/O door in which the retention tab A is
located.
4. Push up on the retention tab while using the other hand to push or pull the
cover down and away from the base.
5. If the cover is broken, dispose of it.

Installing the I/O door cover


Complete the following procedure to install the I/O door cover.

This cover can be installed without removing the head, turning off the system or
disconnecting the I/O cables. If the cover is installed without the head being
removed, skip step 5.
1. Retrieve the coverA (see Figure 20 on page 58).
2. Position the cover over the door with the notched edge toward the bottom
edge of the door.

Chapter 9. Removing and installing CRUs and FRUs 57


A

Figure 20. Place cover on door and slide up until it stops

3. Place the cover on the door aligning the tabs on the cover with the holes in the
doors frame.
4. Slide or push the cover toward the base until the cover clicks into place.
5. Install the head.

Removing the front cover support


Complete the following procedure to remove the front edge cover.
1. Shut down the operating system, turn off the system, disconnect the power and
I/O cables.
2. Remove the head from the dockable base (see Removing the head unit from
the base on page 50) or mount.
3. Remove the front cover (see Removing the base front cover on page 59.

58 Planning, Installation, and Service Guide


A

B B
Figure 21. Remove the three mounting screws securing the support to the base

4. Remove the mounting screw A (see Figure 21) securing the top of the support
to the base.
5. Remove the two mounting screws B from the front of the base.
6. Lift the support up and off the base.
7. To remove the support from the opposite side, repeat steps 4 through 6.

Installing the front cover support


Complete the following procedure to install the front edge cover on the base.
1. Position the front cover support on the base.
2. Secure the support in place with three mounting screws A and B (see
Figure 21).
3. Repeat steps 1 and 2 to install the support on the opposite side.
4. Install the front cover.

Removing the base front cover


Complete the following procedure to remove the front cover on the base.
1. Remove the head from the dockable base (see Removing the head unit from
the base on page 50).
2. If necessary, disconnect the I/O and power cables.
3. If necessary, remove the mounting screws securing the base to the countertop.

Chapter 9. Removing and installing CRUs and FRUs 59


4. Position the base in front of you, with the rear I/O door facing you.

Figure 22. Remove the three screws securing the front cover of the base

5. Locate and remove the three mounting screws A (see Figure 22) holding the
cover in place.

60 Planning, Installation, and Service Guide


A

Figure 23. Lift the front cover up and off the supports

6. Lift the cover A (see Figure 23) up and off the supports.

Installing the base front cover


Complete the following procedure to install the front cover on the base.
1. Position the base so the I/O door is facing you.
2. Position the cover so you can see the guides and threaded holes.

Note: For clarity, a portion of the right support of the front cover is cut away
to show the tabs.

Chapter 9. Removing and installing CRUs and FRUs 61


A

C
Figure 24. Slide the font cover down into position and secure it in place

3. Place the front cover A (see Figure 24) on the front of the base. Let the center
guides rest against the top front edge of the base.
4. Hold the center of the cover against the base and slide the cover down over the
front of the base until it stops. The tabs B on either side of the cover should
pass over the tabs C on the inside of the front cover supports.

Note: If there are any gaps around the sides or between the threaded mounting
holes and the mounting tabs, the guides did not engage to the guides on the
front of the base. If this happens, remove the cover and repeat steps 3 and 4.
5. Install the three mounting screws to secure the cover in place.
6. Inspect the fit of the cover. If there are any gaps on the edges or if you notice a
gap once the head is installed, remove the head and repeat steps 3 and 4.

Removing the side covers


Complete the following procedure to remove the side covers from the base.
1. Shut down the operating system and turn off the system.

62 Planning, Installation, and Service Guide


2. Remove the head from the dockable base (see Removing the head unit from
the base on page 50).
3. Disconnect the I/O and power cables from the system.
4. Remove the front cover (see Removing the base front cover on page 59).
5. Remove the front cover supports (see Removing the front cover support on
page 58).
6. Open the I/O door until you hear it click into place; then, stand the base up so
it rests on the open door and the back edge of the base as shown.

A A

Figure 25. Remove the screws securing the side cover to the base

7. Remove the two screws A (see Figure 25) from the bottom of the base.
8. Pull the side cover off the base. Set the cover aside for future use or if you are
replacing the cover, discard it.
9. To remove the remaining cover, repeat steps 7 and 8.

Installing the side cover


Complete the following procedure to install the side covers from the base.
1. Ensure the I/O door is fully open.
2. Position the base so the side you want to install the cover on is facing you.

Chapter 9. Removing and installing CRUs and FRUs 63


A B

Figure 26. Install the base side cove

3. Position the side cover so the long flat edge B (see Figure 26) is facing the
I/O door opening A.
4. Align the mounting holes in the cover with the holes in the base and push the
cover on to the base.
5. While holding the cover in place, rotate the base backward until it comes to
rest on the open door and the rear edge of the base.
6. Install two mounting screws A (see Figure 25 on page 63) in the bottom of the
base.
7. To install the remaining cover repeat steps 3 through 6.
8. Install the front cover support (see Installing the front cover support on page
59).

Removing the optional cable cover


The optional cable cover is not a strain relief or cable management device. The
cover is used to dress up the look of power and I/O cables attached to wall
mounted or stand mounted system.
1. Remove the head A (see Figure 27 on page 65) from the mount and place the
head screen side down on a clean, flat, and level work surface. To prevent
damage to the touchscreen, cover the front of the head with a soft nonabrasive
material before laying it on a clean, flat, and level surface.

64 Planning, Installation, and Service Guide


A

B
Figure 27. Remove the cable cover

2. Insert your thumbs through the opening and place them on either side and
apply pressure to the inside of the cover B.
3. Rest your fingers on either side of the cover and use them for leverage to pry
the sides up far enough to disengage the retention tabs.
4. At the same time, pull down on the cover and then lift it up and off the head.

Installing the optional cable cover


1. Position the cover on the back of the head just below the I/O ports.
2. Push the cover up until it clicks into place.

Removing and installing the I/O module


This section provides the information necessary to remove and install the I/O
module in the base.

Removing the I/O module


Complete the following procedure to remove the I/O module from the base.
1. Shut down the operating system and turn off the system.
2. Remove the head from the base.
3. Disconnect the I/O and power cables from the base.
4. Ensure the I/O door is completely closed; then, position the base so the front is
facing you.

Chapter 9. Removing and installing CRUs and FRUs 65


A

Figure 28. Loosen the two mounting screws

5. Loosen the two captive mounting screwsA (see Figure 28) securing the I/O
module.

66 Planning, Installation, and Service Guide


A

Figure 29. Lift the module out the top of the base

6. Lift the module A (see Figure 29) up and out of the opening at the top of the
base far enough to get access to the interconnect power supply cable.
7. Disconnect the interconnect power cable from the module. The interconnect
cable is located on the right-side of the module.
8. Remove the module from the base.

Option Description
If you are installing a new module. Discard the I/O module.
If you are removing the module to gain Set the module aside for future use.
access to the power supply.

Installing the I/O module in the base


Complete the following procedure to install the I/O module in the base.
1. If necessary, position the base with the opening in the top facing you.
2. Connect the power supply interconnect cable to the modules connector on the
right-side of the module.
3. Align the tabs on the back of the module with the keyway slots on the frame.
4. Slide or push the module down until it stops.
5. Tighten the two captive screws.

Chapter 9. Removing and installing CRUs and FRUs 67


6. If you have any other devices to install do so now, otherwise install the head
on the base, connect the power and signal cables, and turn on the system.

Removing and installing head CRUs


This section provides the information necessary to remove and install the head
CRUs.

Removing and installing the covers on the head


This section provides the information necessary to remove and install the covers on
the head.

In this section, you will find procedures for removing and installing the standard
VESA mount cover and the optional VESA cover.

The standard VESA mount cover comes standard with the head. It is used to cover
the VESA mounting holes on the back of the head when it is installed on a base.
See Removing the standard VESA mount cover or Installing the standard VESA
mount cover on page 70 for information on removing and installing the mount
cover.

The optional VESA cover should be ordered separately when installing the head on
a VESA mount. This optional cover is used to protect system labels and dress up
the back of the head when it is installed on a VESA mount. This cover is easily
identified by the large recessed area in which the mounting plate attaches. See
Removing the optional VESA cover on page 70 or Installing the optional VESA
cover on page 72 for information on removing or installing the VESA cover.

Removing the standard VESA mount cover


Complete the following procedure to remove the standard VESA mount cover.

The standard VESA mount cover is used to cover the threaded VESA mounting
holes located on the back of the head. This cover is used when the head is not
mounted on a VESA mount. Before the head unit can be installed on a VESA
mount or the rear cover can be removed the VESA cover or must be removed.

If you are removing the optional VESA cover (see Figure 30 on page 69), go to
Removing the optional VESA cover on page 70 for information on how to
remove the optional VESA cover.

68 Planning, Installation, and Service Guide


Figure 30. Optional VESA cover

1. Place the head unit face down on a clean, flat work surface with the bottom
edge closest to you. To avoid scratching or damaging the screen, lay a
protective cloth or other soft nonabrasive material between the work surface
and the front of the head unit.

Chapter 9. Removing and installing CRUs and FRUs 69


A

Figure 31. Apply pressure to the cover while pushing it down toward the bottom edge of the heads rear cover

2. Apply downward pressure on to the VESA mount cover A (see Figure 31) and
push it in the direction of the arrows on the bottom edge of the cover.
3. Grasp the bottom edge of the cover and lift it up and off the head. Place the
cover in a secure location for future use.

Installing the standard VESA mount cover


Complete the following procedure to install the VESA mount cover.

The VESA mount cover should be installed if the head is to be installed on the
base unit.
1. If necessary, place a clean soft cloth or other nonabrasive material on a flat
work surface and place the head face down on the material.
2. Position the head with the bottom edge closest to you. The bottom edge is
where the I/O and interface connectors are located.
3. Position the cover over the small opening on the back of the head, with the
arrows on the cover facing you.
4. Align the tabs on the VESA mount cover with the mounting holes in the back
cover of the head.
5. Lay the VESA mount cover in the opening, and while applying downward
pressure push the cover into place.

Removing the optional VESA cover


Complete the following procedure to remove the optional VESA cover.

70 Planning, Installation, and Service Guide


| The optional VESA cover is used to dress up the back of the head when it is
| mounted on a VESA mount. This cover has a recess in which a VESA mounting
| bracket fits. Before performing this procedure, you must shut down the operating
| system, turn the system off, disconnect all cables from the head, and remove the
| head from the VESA mount.
1. Place the head unit face down on a clean, flat work surface with the bottom
edge closest to you. To avoid scratching or damaging the screen, lay a
protective cloth or other soft nonabrasive material between the work surface
and the front of the head unit.

Figure 32. Remove the VESA mounting plate from the head

2. Remove four mounting screws C (see Figure 32) securing the VESA mounting
plate to the head.
3. Lift the mounting plate B up and off the head.
4. Apply pressure to the cover A while pushing it down toward the bottom
edge of the heads rear cover.

Chapter 9. Removing and installing CRUs and FRUs 71


5. Grasp the bottom edge of the cover and lift it up and off the head. Place the
cover in a secure location for future use.

Installing the optional VESA cover


Complete the following procedure to install the optional VESA cover.

The optional VESA cover should be installed if the head is to be installed on a


VESA mount.
1. If necessary, place a clean soft cloth or other nonabrasive material on a flat
work surface and place the head face down on the material.
2. Position the head with the bottom edge closest to you. The bottom edge is
where the I/O and interface connectors are located.
3. Position the cover with the recessed area on the left side.
4. Position the cover over the small opening on the back of the head, with the
arrows on the cover facing you.
5. Align the tabs on the VESA mount cover with the mounting holes in the back
cover of the head.
6. Lay the VESA mount cover in the opening, and while applying downward
pressure push the cover into place.
7. Position a VESA mounting plate into the recess and secure the mounting plate
in place using four screws.

Removing the SSD and memory access cover


Complete the following procedure to remove the cover protecting the dual in-line
memory modules (DIMMs) and solid state drive (SSD).

The SSD and memory DIMMs are located directly under this small cover located
on the back of the head.
1. Remove the head from the base (see Removing the head unit from the base
on page 50) or VESA mount (see Removing the VESA mounting plate on
page 53).
2. Remove the VESA mount cover (see Removing the standard VESA mount
cover on page 68) or optional VESA mount (see Removing the optional VESA
cover on page 70).

72 Planning, Installation, and Service Guide


A

Figure 33. Loosen the captive screw and remove the cover

3. Locate the captive screwA (see Figure 33) on the cover; then, look next to the
captive screw to see if an optional security screw has been installed. If the
security screw is present, remove it now. Otherwise, continue to the next step.
4. Loosen the captive screw.
5. Rotate the edge of the cover nearest the screw away from the head; then, lift
the cover up and off the head.
6. Set the cover aside for future use.

Installing the SSD and memory access cover


Complete the following procedure to install the SSD and memory access cover.
1. Position the cover over the opening with the tabs on the edge of the cover
aligned with the matching slots in the rear cover.
2. Rotate the edge of the cover down on to the cover.
3. Tighten the captive screw.
4. If necessary, install the security screw.
5. Install the VESA cover (see Installing the standard VESA mount cover on
page 70) or optional VESA mount (see Installing the optional VESA cover on
page 72).
6. Mount the head on the base (see Mounting the Toshiba TCxWave on the base
on page 27) or VESA mount (see Mounting the Toshiba TCxWave onto a
stand on page 29).
7. After mounting the system, complete the installation by turning the system on
(see Turning on the system on page 33).

Removing the USB plug cover


Complete the following procedure to remove the USB plug cover.

The universal serial bus (USB) plug cover is a rubber cover that is located on the
bottom of the left edge of the head.

Chapter 9. Removing and installing CRUs and FRUs 73


Note: The plug cover is not available to order. It is included in the miscellaneous
parts kit that is only available to authorized service personnel.
1. If necessary, open the USB plug cover A (see Figure 34).

C
A

B
Figure 34. Grasp the USB plug cover and pull the retention tether out of the slot

2. Grasp the cover retention tether B as close as possible to the side of the head.
3. Pull the plug cover away from the head until it comes out of the slot C.
4. Discard the plug cover.

Installing the USB plug cover


Complete the following procedure to install the USB plug cover on the head.

Note: The plug cover is not available to order. It is included in the miscellaneous
parts kit that is available only to authorized service personnel.
1. Retrieve the USB plug cover.
| 2. Grasp the cover by the retention tether B (see Figure 34).
3. Insert the end of the tether into the slot C next to the USB connector.
4. Ensure the tether is inside the slot and install the cover over the connector.

Removing and installing the MSR and customer display


module
This section provides the necessary information to remove and install the customer
information module.

The information in this section can be used to remove and install any of the four
MSR and customer display modules. All of the MSR and customer display
modules except for the blank MSR and customer display module have an interface
connector.

74 Planning, Installation, and Service Guide


The following list describes the four different MSR and customer display modules:
MSR and customer display module blank:
This is a blank with no connectors or other electronic devices. It is shipped
installed on all models (see Removing the MSR and customer display
module blank on page 76).
MSR and customer display module with MSR and USB
This module has an magnetic stripe reader (MSR) and internal universal
serial bus (USB) connector (see Removing the MSR and customer display
module).
MSR and customer display module with display and USB
This module has a customer facing 2 X 20 display and internal USB
connector (see Removing the MSR and customer display module).
MSR and customer display module with MSR, display, and USB
This module has a MSR, customer facing 2 X 20 display, and internal USB
connector (see Removing the MSR and customer display module).

Removing the MSR and customer display module


Complete the following procedure to remove the MSR and customer display
module.

Note: See Removing the MSR and customer display module blank on page 76
for instructions on how to remove the blank MSR and customer display module.
1. If necessary, complete the following steps:
v Remove the head from the base (see Removing the head unit from the base
on page 50).
v Remove the VESA mounting plate from the head (see Removing the VESA
mounting plate on page 53).
v remove the VESA mount cover (see Removing the standard VESA mount
cover on page 68) or optional VESA cover (see Removing the optional
VESA cover on page 70).

Chapter 9. Removing and installing CRUs and FRUs 75


A
8

B
8

Figure 35. Remove the MSR and customer display module

2. Loosen the two captive mounting screws B (see Figure 35).
3. Grasp the module A and pull it off the head.

Removing the MSR and customer display module blank:

Complete the following procedure to remove the MSR and customer display
module blank.
1. If necessary,omplete the following steps:
v Remove the head from the base (see Removing the head unit from the base
on page 50).
v Remove the VESA mounting plate from the head (see Removing the VESA
mounting plate on page 53).
v Remove the VESA mount cover (see Removing the standard VESA mount
cover on page 68) or optional VESA cover (see Removing the optional
VESA cover on page 70).

76 Planning, Installation, and Service Guide


A

Figure 36. Remove the mounting screws

2. Remove the two mounting screws A (see Figure 36).

Figure 37. Remove the module from the head

Chapter 9. Removing and installing CRUs and FRUs 77


3. Rotate the edge of the module A (see Figure 37 on page 77) up while lifting
the it up and off the head.
4. Set the module aside for future use or if you are going to install a new one,
discard the module according to all federal and local regulations.

Installing the MSR and customer display module


Complete the following procedure to install the MSR and customer display
module.

Note: SeeInstalling the MSR and customer display module blank for instructions
on how to install the blank MSR and customer display module.
1. Position the MSR and customer display module over the top of the head.
2. Align the connector on the MSR and customer display module with the
matching connector on the head.
3. Align the heads of the captive screws with the slots in the rear cover.
4. Push the MSR and customer display module onto the head until it stops and is
fully seated.
5. Hold the MSR and customer display module in place by applying pressure to
the top edge.

Note: Ensure the captive screws are straight up and down before completing
the next step. If the screws do not start into the threaded hole straight or the
head of the screw is not flush against the tabs of the MSR and customer
display module, back the screw out and attempt to tighten it again keeping the
screw straight.
6. Tighten the captive mounting screws.
7. Complete the installation by:
a. Installing the standard VESA mount cover (see Installing the standard
VESA mount cover on page 70) or optional VESA cover (see Installing the
optional VESA cover on page 72).
b. Installing the head on the base (see Installing the head unit on base on
page 52) or VESA mount (see Installing the VESA mounting plate on page
54).
c. If necessary, connect the power and signal cables.
d. Turn the system on and check the operation of the system.

Installing the MSR and customer display module blank:


1. Position the head with the back facing you.
2. Retrieve the module and position it over the top of the head with the screw
holes nearest you.
3. Align the retention tabs with the slots along the front edge of the head.
4. Insert the tabs into the slots and rotate the rear edge of the module down until
it stops and the mounting holes are lined up with the threaded holes in the
head.
5. Install two mounting screws to secure the module in place.
6. Complete the installation by:
a. Installing the standard VESA mount cover (see Installing the standard
VESA mount cover on page 70) or optional VESA cover (see Installing the
optional VESA cover on page 72).

78 Planning, Installation, and Service Guide


b. Installing the head on the base (see Installing the head unit on base on
page 52) or VESA mount (see Installing the VESA mounting plate on page
54).
c. If necessary, connect the power and signal cables.
d. Turn the system on and check the operation of the system.

Removing and installing the micro SD card


This section provides the information necessary to remove and install the micro SD
card in the head unit.

Important: An ESD strap must be worn whenever performing maintenance or


service inside the head unit.

Removing the micro SD card


Complete the following procedure to remove the micro SD card from the head.
1. Remove the head from the base (seeRemoving the head unit from the base
on page 50) or VESA mount (seeRemoving the VESA mounting plate on page
53).
2. Remove the VESA mount cover (see Removing the standard VESA mount
cover on page 68) or VESA mount (see the documentation that came with the
mount).
3. Remove the MSR and customer display module (see MSR and customer display
module) or MSR and customer display module blank (see Figure 37 on page
77).

Figure 38. Remove the micro SD card from the slot

4. Position the head so that you can see the micro SD slot.
5. Use a finger to press in on the edge of the card A (see Figure 38) and release
it quickly. The card will pop out slightly.
6. Grasp the edge of the card and remove it from the head.

Installing the micro SD card


Complete the following procedure to install the micro SC card.
1. If necessary, remove the head from the base or mount.
2. If necessary, remove the VESA mount or VESA mount cover.
3. Position the head, screen side down so you can see the micro SD slot.

Chapter 9. Removing and installing CRUs and FRUs 79


4. Position the SD card so that the contacts are near the card slot and face down.
5. Slide the card into the slot.
6. Press the card all the way inside until you feel it click into place.
7. Install either the MSR and customer display module (see Installing the MSR
and customer display module on page 78) or MSR and customer display
module blank (see Installing the MSR and customer display module blank on
page 78).
8. If necessary, reinstall the VESA mount or VESA mount cover.

Removing and installing the solid state drive


This section provides the information for removing and installing the solid state
drive (SSD).

Important: An ESD strap must be worn whenever performing maintenance or


service inside the head unit.

The solid stare drive must be removed to perform the following procedures:
Remove or install DIMMs
See Removing and installing memory DIMMs on page 81 for information
on how to remove or install DIMMs.
Remove system board
See Removing the system board on page 101 for information on how to
remove the system board.
Remove the thermal module
See Removing the thermal module on page 88 for information on how to
remove the thermal module.

Removing the solid state drive


Complete the following procedure to remove the solid state drive (SSD).

The cover in Figure 39 on page 81 has been removed for clarity. It is not necessary
to remove the rear cover from the head; only the SSD and memory access cover
must be removed.
1. Remove the head from the base (seeRemoving the head unit from the base
on page 50 ) or VESA mount (seeRemoving the VESA mounting plate on
page 53 ).
2. Remove the VESA mount cover (see Removing the standard VESA mount
cover on page 68) or VESA mount (see the documentation that came with the
mount).
3. Remove the SSD and memory access cover (see Removing the SSD and
memory access cover on page 72).

80 Planning, Installation, and Service Guide


A B

Figure 39. Press outward on the blue retention tabs and rotate the SSD card out of the system

4. Press outward on the two blue retention tabs B (see Figure 39) on either side
of the SSD.
5. Rotate the edge of the SSD A up and our of the system.
6. Remove the SSD from the system and if necessary, set it aside for future use.
Place it on a static-protective surface.

Installing the solid state drive


Complete the following procedure to install the solid state drive (SSD) in the head.

Attention: Establish personal grounding before touching the system board or any
other static sensitive device.
1. Remove the solid state drive (SSD) from its static protective package or retrieve
the old SSD.
2. Align the edge connectors with the blue SSD connector.
3. Press the edge connector into the connector while rotating the edge of the SSD
down into the system until it clicks into place.
4. Install the access cover (see Installing the SSD and memory access cover on
page 73).

Removing and installing memory DIMMs


This section provides the information to remove and install DIMMs.

Important: An ESD strap must be worn whenever performing maintenance or


service inside the head unit.

Chapter 9. Removing and installing CRUs and FRUs 81


Before removing or installing static-sensitive devices in the system, see Handling
static-sensitive devices on page x for information on handling static-sensitive
devices.

Removing DIMMs
Complete the following procedure to remove dual in-line memory modules
(DIMMs) from the system.

If both DIMM sockets are populated, you must remove the top most DIMM first
before removing the second DIMM.

Note: For clarity, the covers are not shown in the illustrations in this procedure.

Before removing or installing DIMMs, see Handling static-sensitive devices on


page x for information on handling static-sensitive devices.
1. Remove the solid state drive (SSD) (see Removing the solid state drive on
page 80).

Figure 40. Press out on the retention tabs on each side of the DIMM

2. Press out on the retention tabs A (see Figure 40) on each side of the DIMM.

82 Planning, Installation, and Service Guide


A

Figure 41. Rotate the DIMM up and out of the system

3. Rotate the front edge of the DIMM A (see Figure 41) up; then, lift the DIMM
up and out of the system.
4. If necessary, repeat steps 2 and 3 for the remaining DIMM.
5. If necessary, store the DIMM or DIMMs in a static free environment or discard
them.

Installing DIMMs
Complete the following procedure to install dual in-line memory modules
(DIMMs) into the system.

If you are installing one DIMM, install it in the lowest DIMM socket.

| If you are installing two DIMMs in the system, you must first populate the lowest
| DIMM socket before installing a DIMM in the second.

Before removing or installing static-sensitive devices, see Handling static-sensitive


devices on page x for information on handling static-sensitive devices.
1. If necessary, remove the SSD and memory access door (see Removing the SSD
and memory access cover on page 72).
2. If necessary, remove the solid state drive (see Removing the solid state drive
on page 80).
3. Position the DIMM over the DIMM socket.
4. Insert the edge connectors of the DIMM into the DIMM socket.
5. Rotate the front edge of the DIMM down until it clicks into place.

Chapter 9. Removing and installing CRUs and FRUs 83


6. To install a second DIMM, repeat steps 3 through 5.
| 7. If you have any other devices to install, do so now; otherwise, install the SSD
| and memory access door (see Installing the SSD and memory access cover on
| page 73) and install the head on the base or a VESA mount.

Removing and installing base FRUs


Note: The procedures in this section are to be performed by authorized service
personnel.

Important: When discarding any system device or part, be sure to discard them
properly in compliance with all local and federal environmental laws for any
hazardous materials.

Important: An ESD strap must be worn whenever performing maintenance or


service inside the head unit.

Removing and installing the power supply


This section provides the information necessary to remove and install the power
supply in the base.

Removing the power supply from the base


Complete the following procedure to remove the power supply from the base.
1. Remove the I/O module (see Removing the I/O module on page 65).
2. While facing the front of the base, remove the two mounting screws that secure
the power supply to the base.
3. Reposition the base with the I/O door facing you.
4. Open the I/O door completely.

A
Figure 42. Grasp the handle on the power supply

5. Grasp the handle A (see Figure 42) on the power supply.

84 Planning, Installation, and Service Guide


A
Figure 43. Slide the power supply to the right

6. Use the handle to slide or push the power supply A (see Figure 43) to the
right until it stops.

Note: The power supply should drop slightly once it is completely to the right.

A
Figure 44. Rotate the bottom edge of the power supply through the opening and remove it from base

7. Rotate the bottom edge of the power supply A (see Figure 44) out through the
opening of the base and remove it from the base.
8. If you are replacing the power supply, you can discard it; otherwise, set it aside
for future use.

Installing the power supply in the base


Complete the following procedure to install the power supply.

Chapter 9. Removing and installing CRUs and FRUs 85


1. If necessary, reposition the base with the rear of the base facing you and the
I/O door fully open.
2. Retrieve the power supply and position it with the interconnect cable to the left
and the handle facing you.
3. Grasp the handle and rotate the top of the power supply up and into the I/O
opening.
4. Place the power supply against the inside wall of the base and slide it to the
left until it stops. The power supply will fall flat against the wall and raise up
slightly as you slide it to the left.

Note: If you let go of the power supply and it falls to bottom of the base,
repeat step 4.
5. Close the I/O door and reposition the base with the front facing you and install
the two mounting screws.
6. Install the I/O module (see Installing the I/O module in the base on page
67).

Removing and installing head FRUs


Note: The procedures in this section are to be performed by authorized service
personnel.

Important: When discarding any system device or part, be sure to discard them
properly in compliance with all local and federal environmental laws if any
hazardous materials

Removing and installing the chin


This section provides the information to remove and install the chin on the bottom
of the rear cover.

The chin is a plastic piece that fits onto the bottom of the rear cover. You must
remove the rear cover from the head to remove or install the chin.

Removing the chin


Complete the following procedure to remove the chin from the rear cover.

The chin is the rounded cover located at the bottom of the head assembly. This is a
purely cosmetic cover that is only visible once the head is not installed on a base.
1. Remove the rear cover (see Removing the head rear cover on page 48).
2. Position the rear cover so that you are looking at the interior side of the cover.

86 Planning, Installation, and Service Guide


B

Figure 45. Locate and remove the six mounting screws

3. Locate the six mounting screws A and B (see Figure 45) and remove them.
The chin will fall off the cover as you remove the mounting screws.

Installing the chin


Complete the following procedure to install the chin on the rear cover.
1. Position the rear cover with the interior side facing up.
2. Position the chin with the shorter flat edge facing down. The chin is in the
correct position when the three mounting tabs along the top edge are on your
left.
3. Position the chin in front of the rear covers bottom edge and insert the two
large cover mounting tabs into the slots in the cover.
4. Install the six mounting screws.
5. If you have any other devices to install, do so now; otherwise, complete the
rear cover installation procedures (see Installing the head unit rear cover on
page 49) to complete the installation.

Removing and installing thermal module


This section provides information on how to remove and install the thermal
module.

Chapter 9. Removing and installing CRUs and FRUs 87


The thermal module consists of the heat-sink installed over the microprocessor,
thermal conductive tubing, and thermal fins.

Important: An ESD strap must be worn whenever performing maintenance or


service inside the head unit.

Removing the thermal module


Complete the following procedure to remove the thermal module from the system
board.
1. If necessary, complete the following steps:
v Remove the MSR and customer display module or MSR and customer
display module blank (see Removing the MSR and customer display
module on page 75).
v Remove the rear cover from the head (see Removing the head rear cover
on page 48).

A
B

Figure 46. Remove two ribbon cables from the controller card

2. Disconnect the two ribbon cables A (see Figure 46) that pass over the thermal
modules tubing B from connectors on the touch screen controller.
3. Remove the solid state drive (SSD) and SSD connector from the system board
(see Removing the solid state drive on page 80).

88 Planning, Installation, and Service Guide


B

Figure 47. Remove the mounting screws from the thermal module near fan

| 4. Remove the two mounting screws B (see Figure 47) from the thermal module
| A located at the heat dissipating fins of the thermal module.

Chapter 9. Removing and installing CRUs and FRUs 89


A

Figure 48. Loosen the four captive screws near the microprocessor

5. Loosen the four captive screws A (see Figure 48) securing the opposite end of
the thermal module over the microprocessor.
6. Lift the thermal module up and off the system board.

Installing the thermal module


Complete the following procedure to install the thermal module.

90 Planning, Installation, and Service Guide


1. Place the thermal module in place, aligning the holes around the
microprocessor on the system board with the captive screws of the module.
2. Tighten the four captive screws until they are snug.
3. Install two mounting screws in the opposite end of the module near the fan.
4. Connect the two ribbon cables to the touch screen controller.
5. If you have any other devices to install. do so now; otherwise, complete the
rear cover installation procedures (see Installing the head unit rear cover on
page 49) to complete the installation.

Removing and installing the fan


Removing the fan
Complete the following procedure to remove the fan.

The fan can be removed if it fails or as part of the system board removal. The only
difference between these two possible reasons to remove the fan is when the
power cable is disconnected. For this procedure, the power cable is connected to
the system board.
1. If necessary, complete the following steps:
v Remove the MSR and customer display module or MSR and customer
display module blank (see Removing the MSR and customer display
module on page 75).
| v Remove the rear cover from the head (see Removing the head rear cover
| on page 48).

Chapter 9. Removing and installing CRUs and FRUs 91


B

A
Figure 49. Disconnect the power cable, and mounting screws

2. Locate and disconnect the power cable B (see Figure 49) from the system
board, and route it through the opening in the blue SSD bracket.
3. Locate the touch screen controller ribbon cable that is secured to the blue SSD
bracket on the right-side of the fan. Black tape might have been used to secure
the ribbon cable to the fan housing. If necessary, remove the tape and discard
it.
4. Remove the four mounting screws A from the fan.
5. Position the head with the touch screen controller to the right.
6. Rotate the right edge of the fan up while lifting the fan up and out of the
system. Do not grab or pull on the touch screen controller ribbon cable.

Installing the fan


Complete the following procedure to install the fan.

| When placing the fan in the system, ensure the arrow molded into the fans body is
| visible and pointing to the left. When holding the fan prior to installation, the
| power cable should be in the upper right corner and the embossed arrow should
| be on the top right edge of the fans body.
| 1. Position the fan with the power cable in the upper right corner and the arrow
| facing to your left.
2. Place the fan on the system board and push it up against the bracket. The
arrow molded into the fan should be on your left and pointing toward the left
side of the system.
3. Install the four mounting screws.

92 Planning, Installation, and Service Guide


4. Connect the power cable to the system board.
5. If you have any other devices to install do so now, otherwise complete the rear
cover installation procedures (see Installing the head unit rear cover on page
49) to complete the installation.

| Removing and installing the control panel


| This section provides the information to remove and install the control panel.

| The control panel is located in the lower left corner of the head when looking at
| the display. With the head positioned face down, the I/O connectors facing you,
| and the rear cover off, you will find the panel in the lower left corner.

| Removing the control panel


| Complete the following procedure to remove the control panel.
| 1. If necessary, complete the following steps:
| v Remove the MSR and customer display module or MSR and customer
| display module blank (see Removing the MSR and customer display
| module on page 75).
| v Remove the rear cover from the head (see Removing the head rear cover
| on page 48).
| 2. If necessary, position the head in front of you with the I/O ports facing you.
| This will put the panel in the lower left corner.
|

A
Figure 50. Disconnect the cable, remove the mounting screws, and remove the panel from the support

| 3. Disconnect the cable B (see Figure 50) from the panel.

Chapter 9. Removing and installing CRUs and FRUs 93


| 4. Remove the two mounting screws A.
| 5. Lift the panel up and out of the metal support. If you need to remove the cable,
| see Removing the control panel cable.

| Removing the control panel cable:


| It is not necessary to remove the panels cable each time you remove the panel; just
| as it is not necessary to remove the panel to remove the cable. They are usually
| replaced at the same time.
| 1. If necessary, disconnect the cable from the system board and control panel.
| 2. Grasp either end of the cable and pull it through the frame on the back of the
| head.

| Installing the control panel


| Complete the following procedure to install the control panel.
| 1. Position the control panel with the connector on the right.
| 2. Hold the panel over the metal support and insert the panel into the support.
| 3. Install the two mounting screws to secure the panel in place.
| 4. Connect the cable to the panel
| 5. If you have any other devices to install, do so now; otherwise, complete the
| rear cover installation procedures (see Installing the head unit rear cover on
| page 49) to complete the installation.

| Installing the control panel cable:

| Complete the following procedure to install the control panel cable.

| It is not always necessary to install a new cable when installing the control panel,
| and you can install a new cable without having to install a new panel
| 1. Grasp the cable at either end.
| 2. Feed the cable through the opening near the control panel.
| 3. Push the cable up through the frame to the opening near the touchscreen
| control panel. You can also start the cable at the opening near the control panel
| and push the cable through the frame toward the control panel.
| 4. Connect the cable to the system board and the opposite end to the control
| panel.
| 5. If you have any other devices to install, do so now; otherwise, complete the
| rear cover installation procedures (see Installing the head unit rear cover on
| page 49) to complete the installation.

Removing and installing the touch screen controller


This section provides the information necessary to remove and install the
touchscreen controller.

Removing the touchscreen controller


Complete the following procedure to remove the touchscreen controller.

Attention: Establish personal grounding before touching the system board or any
other static-sensitive device.
1. If necessary, complete the following steps:
v Remove the MSR and customer display module or MSR and customer
display module blank (see Removing the MSR and customer display
module on page 75).

94 Planning, Installation, and Service Guide


v Remove the rear cover from the head (see Removing the head rear cover
on page 48).
2. Position the head (screen down with the I/O ports near you) on a flat, level,
and clean work surface with a soft cloth or other non-marring material between
the screen and work surface.

|
A

A
|
| Figure 51. Disconnect the cables from the touchscreen controller card
|
3. Disconnect the cables (see A in Figure 51) from the touchscreen controller.

Chapter 9. Removing and installing CRUs and FRUs 95


A

Figure 52. Remove the two mounting screws and lift the controller off the mounting posts

4. Remove the two mounting screws A (see Figure 52) and lift the controller up
and off the standoffs.
| 5. Set the controller aside in a static protective package or if necessary, discard the
| controller.

Installing the touchscreen controller


Complete the following procedure to install the touch screen controller.

Attention: Establish personal grounding before touching the system board or any
other static-sensitive device.
1. Retrieve the touchscreen controller from its static-protective packaging.
2. Position the controller so the two connectors along the long edge are away
from you.
3. Align the mounting holes with the two standoffs and press the controller into
place. You will feel and hear a noticeable click.
4. Install the two mounting screws in the two remaining holes.
5. Connect the ribbon cables to the controller.
6. If you have any other devices to install, do so now; otherwise, complete the
rear cover installation procedures (see Installing the head unit rear cover on
page 49) to complete the installation.

Removing and installing the system battery


This section provides the information necessary to remove and install the system
battery.

96 Planning, Installation, and Service Guide


Battery disposal

When installing a new battery, the old battery must be disposed of properly. See
Battery return program on page 127 for information on battery disposal.

Removing the system battery


Complete the following procedure to remove the system battery.
1. If necessary, complete the following steps:
v Remove the MSR and customer display module or MSR and customer
display module blank (see Removing the MSR and customer display
module on page 75).
v Remove the rear cover from the head (see Removing the head rear cover
on page 48).
2. Position the head screen down with the I/O ports near you on a flat, level, and
clean work surface. Place a soft cloth or other non-marring material between
the screen and work surface.

B C

A
Figure 53. Locate the battery holder near the fan

3. Locate the system battery B (see Figure 53) near the fan A and just behind
the power connector C for the fan.

Chapter 9. Removing and installing CRUs and FRUs 97


B

Figure 54. Remove the battery from the holder

4. Place one finger behind the exposed section of the battery A (see Figure 54).
5. Use your thumb or other finger to pull out on the retention tab while pushing
the battery out of the holder.
6. Lift the battery up and out of the battery holder.
7. Once the battery has been removed, discard it.

Installing the system battery


Complete the following procedure to install the system battery.
1. Position the battery with the writing and seam facing away from you.
2. Place the bottom edge of the battery into the holder.
3. Rotate the top edge into the holder and press it into place. There will be a
noticeable click once the battery is seated.
4. If you have any other devices to install, do so now; otherwise, complete the
rear cover installation procedures (see Installing the head unit rear cover on
page 49) to complete the installation.

Removing and installing the solid state drive bracket


This section provides the information necessary to remove and install the solid
state drive (SSD) bracket or holder.

Removing the solid state drive bracket and SATA cables


Complete the following procedure to remove the solid state drive (SSD) bracket
and disconnect the SATA cables from the system board.
1. If necessary, complete the following steps:
v Remove the MSR and customer display module or MSR and customer
display module blank (see Removing the MSR and customer display
module on page 75).
v Remove the rear cover from the head (see Removing the head rear cover
on page 48).
2. Remove the sold state drive, as described in step 4 of Removing the solid state
drive on page 80.
3. Disconnect the touchscreen ribbon cable that is routed under the bracket from
the touchscreen controller card.
4. Remove the cable from under the SSD bracket and extend the cable to the right.
5. Remove the blue solid state drive bracket and cables:

98 Planning, Installation, and Service Guide


A

B
Figure 55. Disconnect the SATA cables from the system board

a. Disconnect the power A (see Figure 55) and signal B cables (SATA
cables) from the system board.

Chapter 9. Removing and installing CRUs and FRUs 99


B

Figure 56. Remove the two mounting screws; then, lift the bracket off the system board

b. Remove the two screws B (see Figure 56) securing the bracket A to the
system board.
c. Lift the solid state drive bracket up and off the system board.

Installing the SSD bracket and SATA cables


Complete the following procedure to install the solid state drive bracket on the
system board and connect the SATA cables.
1. Position the bracket so the SSD connector is over the memory modules.
2. Align the guide post on the system board with the hole in the middle of the
bracket.
3. Place the bracket on to the system board and align the holes at either end with
the holes in the system board.

100 Planning, Installation, and Service Guide


4. Install the mounting screws at each end of the bracket.
5. Connect the signal and power cables (SATA cables) to the system board.
6. Route the touchscreen ribbon cable under the SSD bracket, over the SATA
cables, and connect the cable to the controller card.
7. Install the SSD (seeInstalling the solid state drive on page 81).
8. If you have any other devices to install, do so now; otherwise, complete the
rear cover installation procedures (see Installing the head unit rear cover on
page 49) to complete the installation.

Removing and installing the system board


This section provides the information to remove and install the system board in
the head unit.

Removing the system board


Attention: Establish personal grounding before touching the system board or any
other static sensitive device.
| 1. If necessary, complete the following steps:
| v Remove the head from the base (seeRemoving the head unit from the
| base on page 50 ) or VESA mount (seeRemoving the VESA mounting
| plate on page 53 ).
| v Remove the VESA mount cover (see Removing the standard VESA mount
| cover on page 68) or VESA mount (see the documentation that came with
| the mount).
| v Remove the MSR and customer display module (see MSR and customer
| display module) or MSR and customer display module blank (see Figure 37
| on page 77).
| v Remove the MSR and customer display module or MSR and customer
| display module blank (see Removing the MSR and customer display
| module on page 75).
| v Remove the rear cover from the head (see Removing the head rear cover
| on page 48).
2. Remove the micro SD card (see Removing the micro SD card on page 79
and start at step 4).
3. Remove the sold state drive, as described in step 4 of Removing the solid
state drive on page 80.
4. Remove the blue solid state drive bracket and cables:
a. Disconnect the power and signal cables from the system board.

Chapter 9. Removing and installing CRUs and FRUs 101


B

Figure 57. Remove the two mounting screws and lift the bracket up and off the system board

b. Remove the two screws B (see Figure 57) securing the connector to the
system board.
c. Lift the solid state drive bracket A up and off the system board.
5. Note the locations of the cables attached to the touchscreen controller and
system board.

Note: Each of the ribbon cables connected to the touchscreen controller are
taped at various points. Remove the tape and discard it.
6. Disconnect the ribbon cables from the touch screen controller and ensure the
ribbon cables are not taped to the system board (see A in Figure 51 on page
95).

102 Planning, Installation, and Service Guide


| 7. Disconnect the touchscreen controller interconnect cable from the controller
| and system board. Set it aside for future use.
| 8. Remove the touchscreen controller from the system board.
| a. Remove the two screws securing the card to the posts on the system
| board.
| b. Lift the controller card up and off the system board.
9. Remove the thermal module (see Removing the thermal module on page
88).
10. Disconnect the cables connected to the system board.

A
Figure 58. Remove the six mounting screws from the system board

Chapter 9. Removing and installing CRUs and FRUs 103


11. Remove the six screws A (see Figure 58 on page 103) securing the system
board in place.
12. Grasp the bottom edge of the system board and rotate it up slightly and pull
it back and up to clear the threaded posts.
13. Lift the system board up and out of the head.
14. If you are replacing the system board, remove the touchscreen controller (see
Figure 51 on page 95) and set it aside for future use.

Installing the system board


Complete the following procedure to install the system board.

Before starting the following procedure, you should ensure that you have a
miscellaneous parts kit available with black tape.

Note: If you are installing a new system board. You will need to install the
touchscreen controller that you removed from the old system board. If you are not
installing a new system board, skip step 9 in the following procedure.

Attention: Establish personal grounding before touching the system board or any
other static sensitive device.
1. If necessary, position the head in front of you with I/O connectors facing you.
2. Retrieve the system board from its static-sensitive packaging.
3. Position the board with the fan cutout to the top left.
4. Angle the front edge of the board down slightly and then align the holes in
the board with the threaded posts.
5. Lower the board onto the posts while aligning the SD card slot with the
cutout in the frame.
6. Push the system board toward the top of the frame as you lower it over the
four tall threaded posts.
7. Set the system board in place and align the mounting holes in the system
board with the threaded posts on the frame.
8. Install the six mounting screws.
9. Install the touch screen controller (see Figure 59 on page 105).

104 Planning, Installation, and Service Guide


A

Figure 59. Install the touch screen controller

| a. Locate the two connectors that are both facing the edge of the controller
| card A (see Figure 59).
b. Position the controller card with the two connectors facing away from you.
c. Align the holes in the controller card with the posts on the system board.
d. Set the controller in place and push it down until it clicks into place.
e. Use two mounting screws B to secure the controller to the two threaded
posts on the top right and bottom left corners.
10. Route the top-left touch screen ribbon cable through the slot between the
bottom of the support and the surface of the system board. Do not attach the
cable to the touchscreen controller yet.
| 11. Retrieve the interconnect cable that connects the touchscreen controller to the
| system board.
| 12. Locate the label marked MB (J6) on the cable and connect that end of the
| cable to J6 on the system board.
| 13. Connect the opposite end of the cable to J6 on the touchscreen controller.
14. Retrieve a miscellaneous parts kit and remove the black tape from the parts
kit before preceding.
15. Apply a piece of black tape to secure the ribbon cable in the center of where
the fan will be installed. Ensure the cable is also taped down to the frame on
the opposite side of the support.
16. Install the fan by completing the following steps:
a. Position the fan so the power cable is in the upper right corner of the fan.
b. Set the fan in place aligning the holes in the fan body with the threaded
holes in the frame.
c. Install four mounting screws to secure the fan in place. Do not connect the
power cable at this time.

Chapter 9. Removing and installing CRUs and FRUs 105


17. Install the thermal module (see Installing the thermal module on page 90).
18. Route the top-right touch screen controller ribbon cable.
a. Push the ribbon cable through the opening in the support to the right of
the SD card slot.
b. Lay the cable along the bottom edge of the support letting the end lay
across the ran.
19. Install the solid state drive (SSD) bracket and connect the cables (see
Installing the SSD bracket and SATA cables on page 100).
20. Route and connect the top-right touch screen ribbon cable.
a. Lay the cable along the back side of the SSD bracket.
b. Keeping the cable pulled taunt, tape it to the bracket.
c. Finish routing the cable to the controller and connect the cable to the
connector on the right of the controller cards top edge. Ensure the cable is
also secured with tape to the frame just above the support bracket.
21. Connect the top-left touch screen controller ribbon cable to the connector on
the left of the controller cards top edge
22. Install the SSD (see Installing the solid state drive on page 81).
23. Route, connect, and secure the two remaining touchscreen controller ribbon
cables on each side.
v Route the cable from the right side.
a. Grasp the cable on the right.
b. Route the cable under the SSD bracket and connect it to the controller
card.
c. Secure the cable near the right edge of the frame with tape.
v Route the cable from the left side.
a. Grasp the cable on the left side.
b. Lay the cable across the frame and up onto the controller card.
c. Connect the cable to the connector facing the left side of the card.
d. Use tape to secure the cable flat to the top of the controller card and at
least two points on the frame. Failure to secure the cable flat against the
frame and or controller card might result in damage to the cable or
prevent the rear cover from being properly installed.
24. If you have any other devices to install, do so now; otherwise, complete the
rear cover installation procedures (see Installing the head unit rear cover on
page 49) to complete the installation.

Removing and installing the touch screen


Removing the touchscreen
Complete the following procedure to remove the touchscreen.
1. If necessary, complete the following steps:
v Remove the MSR and customer display module or MSR and customer
display module blank (see Removing the MSR and customer display
module on page 75).
v Remove the rear cover from the head (see Removing the head rear cover
on page 48).
2. Disconnect the touchscreen controller ribbon cables (see 3 on page 95
Removing the touchscreen controller on page 94 for information on
disconnecting the cables).

106 Planning, Installation, and Service Guide


3. If necessary, remove the SD card (see Removing the micro SD card on page
79.
4. Remove the fan by removing the four mounting screws from around the fan
and lifting it up and off the frame.
5. Remove the touchscreen cap A (see Figure 60) from the frame:

Figure 60. Remove the touchscreen cap

a. Remove the three mounting screwsB from the cap.

Note: In this diagram, the system board has been removed for clarity.

Chapter 9. Removing and installing CRUs and FRUs 107


A

B
Figure 61. Pry the end of the cap away from the frame

b. Locate one of the retention tabs B (see Figure 61) at either end of the cap
C.
c. Pry the retention tab end lose from the frame A.
d. While preventing the retention tab from locking again, rotate the end of
the cap away from the frame until it is completely removed.
| 6. Remove the screws securing the ribbon cables to the frame on the left and
| right.
| v Remove the screw from the left ribbon cable.
| a. Locate the mounting screw about half way down the left side cable at
| the end of the ESD foil wrap.
| b. Remove the screw and set it aside for future use.
| v Remove the screw from the right ribbon cable.
| a. Locate the mounting screw along the right edge of the frame, securing
| the ribbon cable and foil wrap to the frame.
| b. Remove the screw and set it aside for future use.

108 Planning, Installation, and Service Guide


7. Remove all the tape securing the touchscreen ribbon cables to the frame and
lay the cables out away from the perimeter of the frame.

Note: The ribbon cables are not shown in this illustration.

Figure 62. Remove the six mounting screws from around the frame

8. Remove the six mounting screws B (see Figure 62) from around the frame
A.
9. Lift the frame and LCD display off the touchscreen.
10. Dispose of the touchscreen properly. For information on disposing of the
touchscreen, see Flat panel displays on page 129.

Installing the touchscreen


Complete the following procedure to install the touchscreen.

Ensure that you have a miscellaneous parts kit before attempting to complete this
procedure. You will need the black tape from the miscellaneous parts kit to secure
the ribbon cables in place.
1. Lay the touchscreen face down on a nonabrasive surface.
2. Extend the four ribbon cables out from the sides of the touchscreen.

Note: Before continuing, ensure all the ribbon cables are fully extended and
are not caught between the frame and the touchscreen.
3. Position the frame and LCD display over the touchscreen, display facing
down. The control panel should be in the lower left corner, with the large
bracket furthest away from you.

Chapter 9. Removing and installing CRUs and FRUs 109


4. Align the perimeter of the frame with the inside perimeter of the touchscreen
and set the frame and display assembly onto the frame.
5. Install the six mounting screws around the perimeter of the frame.
6. Route the two top ribbon cables through the frame.
v Route the top-left cable through the large gap; then, tape the cable in place
and let the end rest on the touchscreen controller. Do not connect the cable
to the controller at this time.
v Route the top-right cable through the opening just to the right of the SD
card connector. Do not connect the cable to the controller at this time.
7. Secure the top-left cable to the frame using the black tape just outside the
bracket and midway in the gap where the fan will be installed.
8. Install the fan by completing the following steps:
a. Position the fan with the power cable to the top-right corner.
b. Set the fan in place and use four screws to secure it in place. Do not
connect the fans power cable at this time.
9. Route the ribbon cable from the top-right side, behind the SSD bracket, and
over the tubing of the thermal module to the touchscreen controller. Use strips
of tape to secure the ribbon cable to the bracket.
10. Connect the cable to J2 on the controller. J2 is located on the top edge of the
controller card just in front of the SSD bracket.
11. Connect the top-left ribbon cable to J1 on the controller. J1 is located just to the
left of J2 on the top edge of the controller card.
12. Connect the fan power cable to the system board. The connector is located in
front of the battery and to the right of the blue SSD bracket.
13. Route the ribbon cables from the far right and left to the controller card and
connect them to the card. The cable coming from the far right is routed under
the SSD bracket and over the SATA cables.
14. Use the black tape found in the miscellaneous parts kit to secure the ribbon
cables in place along their routes.

Note: Ensure that the ribbon cable is secured by tape. Slack or bulges might
prevent the rear cover from being seating properly.
| 15. Install the screws to secure the right and left ribbon cables in place.
| v Install the screw on the left ribbon cable.
| a. Locate the foil ESD wrap on the left ribbon cable. Position the foil ESD
| wrap away from the controller card toward the left side of the frame. At
| the end of the strip is a tab with a hole in it.
| b. Align the hole in the tab with the mounting hole in the frame.
| c. Retrieve one of the mounting screws and install the screw in the hole.
| Ensure the screw is straight. If the head of the screw is uneven or sticks
| up, you will not be able to complete this procedure.
| v Install the screw on the right ribbon cable.
| a. Locate the foil ESD wrap on the right ribbon cable as it passes over the
| right edge of the frame. Near the edge of the frame you will see a tab
| on the foil wrap.
| b. Align the hole in the tab with the mounting hole in the frame just above
| the cable.
| c. Retrieve the remaining mounting screw and install the screw in the hole.
| Ensure the screw is straight. If the head of the screw is uneven or sticks
| up, you will not be able to complete this procedure.

110 Planning, Installation, and Service Guide


16. Install the touchscreen top cap.
a. Position the cap in front of the head.
b. Press the cap into position until you hear the two retention tabs at each
end click into place.
17. If you have any other devices to install, do so now; otherwise, complete the
rear cover installation procedures (see Installing the head unit rear cover on
page 49) to complete the installation.

Removing and installing the liquid crystal display


This section provides the information necessary to remove and install the liquid
crystal display (LCD).

Removing the LCD display


Complete the following procedure to remove the LCD display.
1. Remove the touchscreen (see Removing the touchscreen on page 106).
2. Position the display and frame up onto one of the short sides.

B
Figure 63. Remove the mounting screws and separate the frame and display

3. Remove the two mounting screws B (see Figure 63) from the frame that
secure the display in place. Before repositioning the display, be sure to grasp
the display and frame with two hands to hold the two pieces together.
4. Reposition the frame A and display onto the opposite side and remove the
remaining two screws B. Steady the display and frame by letting them rest
against one hand.

Note: The two cables for the display will pass through the openings easily.

Chapter 9. Removing and installing CRUs and FRUs 111


5. Separate the display and frame. Set the frame aside for future use and dispose
of the display properly.

Installing the LCD display


Complete the following procedure to install the LCD screen.
1. Position the LCD display face down on a flat, level, nonabrasive surface. The
large data connector should be at the top or furthest away from you.
2. Position the frame so the large bracket is at the top and the two smaller square
brackets are at the bottom.
| 3. Place the frame over the back of the display and route the two lose cable
| connectors through the rounded hole on the left.
4. Readjust the frame until if fits around the display on all sides.
5. Grasp the frame and display together with one hand. Lift one end of the frame
and display assembly and install two mounting screws.
6. Set the assembly down and install the two remaining screws in the opposite
end.
| 7. Connect the LCD cables to the system board.

| Note: To complete the installation, you must install the touchscreen and all the
| other components that you removed to get to the display. Continue to step 8
| and follow the link to complete the installation process.
8. Install the touchscreen (see Installing the touchscreen on page 109).

Removing and installing the MSR and customer display


module cover
The section provides the information to remove and install the cover of the MSR
and customer display module.

The cover of the MSR and customer display module might become damaged or
scratched and need to be replaced. This section is not intended to provide any
information on how to remove and or install the component parts located under
the cover. The components inside the cover are not available separately. You must
purchase the entire MSR and customer display module if any of the components
need to be replaced.

Figure 64. MSR and customer display module cover

112 Planning, Installation, and Service Guide


Before starting the removal procedures in this section, you must first remove the
MSR and customer display module from the head ( see Removing the MSR and
customer display module on page 75).

First remove the cover from the module (see Removing the MSR and customer
display module from the cover); then, select the configuration from the following
list and navigate to the installation procedure for that configuration.
v MSR only (see Installing an MSR only module in the cover on page 114)
v MSR and 2 X 20 display (see Installing a module with a display into the cover
on page 116)
v 2 X 20 display only (seeInstalling a module with a display into the cover on
page 116)

Removing the MSR and customer display module from the


cover
Complete the following procedure to remove the cover from the MSR and
customer display module.
1. Position the MSR and customer display module so that the two retention tabs
A (see Figure 65) along the short edge of the module are visible).

A
Figure 65. Pry up on the retention tabs and separate the module and cover

2. Pry the two retention tabs out of the slots.

Chapter 9. Removing and installing CRUs and FRUs 113


A B C

Figure 66. Rotate the edge of the module out of the cover

3. Separate the module A (see Figure 66) from the cover C.
4. Discard the cover.

Installing an MSR only module in the cover


Complete the following procedure to install a module with an MSR installed into
the cover.
1. Hold the MSR and customer display module cover in your hand with the
captive screws B facing up (see Figure 67 on page 115).

114 Planning, Installation, and Service Guide


A B C

Figure 67. Rotate the edge of the module out of the cover.

2. Hold the module in your free hand with the connector in your palm.
3. Set the long edge of the module A onto the long edge of the cover C.
4. Rotate the short edge of the module into the cover until it clicks into place.

Chapter 9. Removing and installing CRUs and FRUs 115


A

Figure 68. If necessary, install the MSR label on the cover.

5. Install the MSR label A (see Figure 68).


a. Retrieve the MSR label from the packaging.
b. Position the MSR and customer display module with the long edge facing
up.
c. Locate the small raised square along the edge of the MSR and customer
display module.
d. Place the MSR label inside the raised edges of the square.
6. Install the MSR and customer display module on the system (see Installing the
MSR and customer display module on page 78).

Installing a module with a display into the cover


Complete the following procedure to install a module with a display installed into
the cover.

The procedure is the same for any module that includes a 2 X 20 display. However,
if your module also includes an MSR, you will need to complete step 6 on page
119 too.
1. Locate the display label A (see Figure 69 on page 117) on the inside of the
cover and remove it.

116 Planning, Installation, and Service Guide


A

Figure 69. Remove label inside of cover

2. Hold the MSR and customer display module cover in your hand with the
captive screws B (see Figure 70 on page 118) facing up.

Chapter 9. Removing and installing CRUs and FRUs 117


A B C

Figure 70. Rotate the edge of the module out of the cover

3. Hold the module in your free hand with the connector in your palm.
4. Set the long edge of the module A onto the long edge of the cover C.
5. Rotate the short edge of the module into the cover until it clicks into place.

Note: If you are installing a module that also has the MSR installed, complete
step 6 on page 119; otherwise, skip to step 7 on page 119 to complete the
procedure.

118 Planning, Installation, and Service Guide


A

Figure 71. If necessary, install the MSR label on the cover

6. If necessary, install the MSR label A (see Figure 71).


a. Retrieve the MSR label from the packaging.
b. Position the MSR and customer display module with the long edge facing
up.
c. Locate the small raised square along the edge of the MSR and customer
display module.
d. Place the MSR label inside the raised edges of the square.
7. Install the MSR and customer display module on the system (see Installing the
MSR and customer display module on page 78).

Chapter 9. Removing and installing CRUs and FRUs 119


120 Planning, Installation, and Service Guide
Appendix. Notices
This information was developed for products and services offered in the U.S.A.

This information was developed for products and services offered in the U.S.A.

Toshiba Global Commerce Solutions may not offer the products, services, or
features discussed in this document in other countries. Consult your local Toshiba
Global Commerce Solutions representative for information on the products and
services currently available in your area. Any reference to a Toshiba Global
Commerce Solutions product, program, or service is not intended to state or imply
that only that Toshiba Global Commerce Solutions product, program, or service
may be used. Any functionally equivalent product, program, or service that does
not infringe any Toshiba Global Commerce Solutions intellectual property right
may be used instead. However, it is the user's responsibility to evaluate and verify
the operation of any non-Toshiba Global Commerce Solutions product, program, or
service.

Toshiba Global Commerce Solutions may have patents or pending patent


applications covering the subject matter in this document. The furnishing of this
document does not give you any license to these patents. You can send license
inquiries, in writing, to:

Toshiba Global Commerce Solutions


Attn: General Counsel
3039 E. Cornwallis Rd
RTP, NC 27709

The following paragraph does not apply to the United Kingdom or any other
country where such provisions are inconsistent with local law: TOSHIBA GLOBAL
COMMERCE SOLUTIONS PROVIDES THIS PUBLICATION "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some states
do not allow disclaimer of express or implied warranties in certain transactions,
therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors.


Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Toshiba Global Commerce
Solutions may make improvements and/or changes in the product(s) and/or
program(s) described in this publication at any time without notice.

Toshiba Global Commerce Solutions may use or distribute any of the information
you supply in any way it believes appropriate without incurring any obligation to
you.

Any references in this information to non-Toshiba Global Commerce Solutions Web


sites are provided for convenience only and do not in any manner serve as an
endorsement of those Web sites. The materials at those Web sites are not part of
the materials for this Toshiba Global Commerce Solutions product and use of those
Web sites is at your own risk.

121
Information concerning non-Toshiba Global Commerce Solutions products was
obtained from the suppliers of those products, their published announcements or
other publicly available sources. Toshiba Global Commerce Solutions has not tested
those products and cannot confirm the accuracy of performance, compatibility or
any other claims related to non-Toshiba Global Commerce Solutions products.
Questions on the capabilities of non-Toshiba Global Commerce Solutions products
should be addressed to the suppliers of those products.

This information is for planning purposes only. The information herein is subject to
change before the products described become available.

Electronic Emission Notices

Federal Communications Commission (FCC) Statement


This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at
his own expense.

Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Toshiba Global Commerce Solutions is not responsible
for any radio or television interference caused by using other than recommended
cables and connectors or by unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications could void the user's authority
to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.

Industry Canada Class A Emission Compliance statement


This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformit aux normes d'Industrie Canada


Cet appareil numrique de la classe A est conforme la norme NMB-003 du
Canada.

European Community (EC) Mark of Conformity Statement


This product is in conformity with the protection requirements of EC Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. Toshiba Global Commerce Solutions
cannot accept responsibility for any failure to satisfy the protection requirements
resulting from a non-recommended modification of the product, including the
fitting of non-Toshiba Global Commerce Solutions option cards.

122 Planning, Installation, and Service Guide


This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22 / European Standard
EN 55022. The limits for Class A equipment were derived for commercial and
industrial environments to provide reasonable protection against interference with
licensed communication equipment.

Warning: This is a Class A product. In a domestic environment this product may


cause radio interference, in which case the user may be required to take adequate
measures.

European Union Electromagnetic Compatibility (EMC)


Directive Conformance Statement
This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. Toshiba Global Commerce Solutions
cannot accept responsibility for any failure to satisfy the protection requirements
resulting from a non-recommended modification of the product, including the
fitting of non-Toshiba Global Commerce Solutions option cards.

This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and
industrial environments to provide reasonable protection against interference with
licensed communication equipment.

Attention: This is a Class A product. In a domestic environment this product may


cause radio interference in which case the user may be required to take adequate
measures.

Germany
Zulassungsbescheinigung laut dem Deutschen Gesetz ber die
elektromagnetische Vertrglichkeit von Gerten (EMVG) vom 30. August 1995
(bzw. der EMC EG Richlinie 89/336).

Dieses Gert ist berechtigt in bereinstimmung mit dem Deutschen EMVG das
EG-Konformittszeichen - CE - zu fhren.

Verantwortlich fr die Konformittserklrung nach Paragraph 5 des EMVG ist die


Toshiba Global Commerce Solutions (Germany) GmbH.

Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:

Das Gert erfllt die Schutzanforderungen nach EN 500821 und EN 55022 Klasse A.

EN 55022 Klasse A Gerte mssen mit folgendem Warnhinweis versehen werden:

"Warnung: dies ist eine Einrichtung der Klasse A.Diese Einrichtung kann im
Wohnbereich Funkstrungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Manahmen durchzufhren und dafr
aufzukommen."

EN 500821 Hinweis:

Appendix. Notices 123


"Wird dieses Gert in einer industriellen Umgebung betrieben (wie in EN 500822
festgelegt), dann kann es dabei eventuell gestrt werden. In solch einem Fall ist
der Abstand bzw. die Abschirmung zu der industriellen Strquelle zu vergrern."

Anmerkung:

Um die Einhaltung des EMVG sicherzustellen sind die Gerte, wie in den Toshiba
Global Commerce Solutions Handbchern angegeben, zu installieren und zu
betreiben.

Australia and New Zealand


Attention: This is a Class A product. In a domestic environment this product may
cause radio interference, in which case the user may be required to take adequate
measures.

Electrostatic Discharge (ESD)


Attention: Electrostatic discharge (ESD) damage can occur when there is a
difference in charge between the part, the product, and the service person. No
damage will occur if the service person and the part being installed are at the same
charge level.

ESD damage prevention

Anytime a service action involves physical contact with logic cards, modules,
back-panel pins, or other ESD sensitive (ESDS) parts, the service person must be
connected to an ESD common ground point on the product through the ESD wrist
strap and cord.

The ESD ground clip can be attached to any frame ground, ground braid, green
wire ground, or the round ground prong on the AC power plug. Coax or
connector outside shells can also be used.

Handling removed cards

Logic cards removed from a product should be placed in ESD protective


containers. No other object should be allowed inside the ESD container with the
logic card. Attach tags or reports that must accompany the card to the outside of
the container.

124 Planning, Installation, and Service Guide


Chinese Class A warning statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference, in which case the user may be required to take adequate
measures.

Japanese Electrical Appliance and Material Safety Law


statement

Japanese power line harmonics compliance statement

Japanese Voluntary Control Council for Interference (VCCI)


statement
Attention: This is a Class A product based on the standard of the VCCI Council.
If this equipment is used in a domestic environment, radio interference may occur,
in which case, the user may be required to take corrective actions.

Japan Electronics and Information Technology Industries


Association (JEITA) statement

Japanese Electronics and Information Technology Industries Association (JEITA)


Confirmed Harmonics Guideline (products less than or equal to 20 A per phase).

Korean communications statement


Please note that this device has been approved for business purposes with regard
to electromagnetic interference. If you find this is not suitable for your use, you
may exchange it for a non-business purpose one.

Appendix. Notices 125


Taiwanese Class A warning statement

Cable ferrite requirement


All cable ferrites are required to suppress radiated EMI emissions and must not be
removed.

Product recycling and disposal


This unit must be recycled or discarded according to applicable local and national
regulations. Toshiba Global Commerce Solutions encourages owners of information
technology (IT) equipment to responsibly recycle their equipment when it is no
longer needed. Toshiba Global Commerce Solutions offers a variety of product
return programs and services in several countries to assist equipment owners in
recycling their IT products. Information on Toshiba Global Commerce Solutions
product recycling offerings can be found on the following Web site at
http://www.ibm.com/ibm/environment/products/recycling.shtml.

Espaol: Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en


la normativa nacional o local aplicable. Toshiba Global Commerce Solutions
recomienda a los propietarios de equipos de tecnologa de la informacin (TI) que
reciclen responsablemente sus equipos cuando stos ya no les sean tiles. Toshiba
Global Commerce Solutions dispone de una serie de programas y servicios de
devolucin de productos en varios pases, a fn de ayudar a los propietarios de
equipos a reciclar sus productos de TI. Se puede encontrar informacin sobre las
ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio
web http://www.ibm.com/ibm/environment/products/recycling.shtml.

126 Planning, Installation, and Service Guide


Notice: This mark applies only to countries within the European Union (EU) and
Norway.

Appliances are labeled in accordance with European Directive 2002/96/EC


concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various
products to indicate that the product is not to be thrown away, but rather
reclaimed upon end of life per this Directive.

Remarque : Cette marque sapplique uniquement aux pays de lUnion Europenne


et la Norvge. Letiquette du systme respecte la Directive europenne
2002/96/EC en matire de Dchets des Equipements Electriques et Electroniques
(DEEE), qui dtermine les dispositions de retour et de recyclage applicables aux
systmes utiliss travers lUnion europenne. Conformment la directive, ladite
tiquette prcise que le produit sur lequel elle est appose ne doit pas tre jet
mais tre rcupr en fin de vie.

In accordance with the European WEEE Directive, electrical and electronic


equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling, and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due
to the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local Toshiba Global Commerce Solutions representative.

Disposal of IT products should be in accordance with local ordinances and


regulations.

Battery return program


This product may contain sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal
of batteries go to http://www.ibm.com/ibm/environment/products/battery.shtml
or contact your local waste disposal facility.

Appendix. Notices 127


For Taiwan:

Please recycle batteries.

For the European Union:

Notice: This mark applies only to countries within the European Union (EU)

Batteries or packaging for batteries are labeled in accordance with European


Directive 2006/66/EC concerning batteries and accumulators and waste batteries
and accumulators. The Directive determines the framework for the return and
recycling of used batteries and accumulators as applicable throughout the
European Union. This label is applied to various batteries to indicate that the
battery is not to be thrown away, but rather reclaimed upon end of life per this
Directive.

Les batteries ou emballages pour batteries sont tiquets conformment aux


directives europennes 2006/66/EC, norme relative aux batteries et accumulateurs
en usage et aux batteries et accumulateurs uss. Les directives dterminent la
marche suivre en vigueur dans l'Union Europenne pour le retour et le recyclage
des batteries et accumulateurs uss. Cette tiquette est applique sur diverses
batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plutt
rcupre en fin de cycle de vie selon cette norme.

In accordance with the European Directive 2006/66/EC, batteries and accumulators


are labeled to indicate that they are to be collected separately and recycled at end
of life. The label on the battery may also include a chemical symbol for the metal
concerned in the battery (Pb for lead, Hg for mercury and Cd for cadmium). Users
of batteries and accumulators must not dispose of batteries and accumulators as
unsorted municipal waste, but use the collection framework available to customers

128 Planning, Installation, and Service Guide


for the return, recycling and treatment of batteries and accumulators. Customer
participation is important to minimize any potential effects of batteries and
accumulators on the environment and human health due to the potential presence
of hazardous substances. For proper collection and treatment, contact your local
Toshiba Global Commerce Solutions representative.

This notice is provided in accordance with Royal Decree 106/2008 of Spain: The
retail price of batteries, accumulators and power cells includes the cost of the
environmental management of their waste.

For California:
Perchlorate material special handling may apply

Refer to www/dtsc/ca.gov/hazardouswasate/perchlorate.

The foregoing notice is provided in accordance with California Code of Regulations


Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials.
This product/part includes a lithium manganese dioxide battery which contains a
perchlorate substance.

Flat panel displays


The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it
as required by local ordinances and regulations.

Monitors and workstations


Connecticut: Visit the website of the Department of Environmental Protection at
www.ct.gov/dep for information about recycling covered electronic devices in the
State of Connecticut, or telephone the Connecticut Department of Environmental
Protection at 1-860-424-3000.

Oregon: For information regarding recycling covered electronic devices in the state
of Oregon, go to the Oregon Department of Environmental Quality site at
www.deq.state.or.us/lq/electronics.htm.

Washington: For information about recycling covered electronic devices in the State
of Washington, go to the Department of Ecology Website at http://https://
fortress.wa.gov/ecy/recycle/ or telephone the Washington Department of Ecology
at 1-800Recycle.

Trademarks
The following are trademarks or registered trademarks of Toshiba, Inc. in the
United States or other countries, or both:

Toshiba
The Toshiba logo

The following are trademarks of Toshiba Global Commerce Solutions in the United
States or other countries, or both:

TCxWave

Appendix. Notices 129


Microsoft, Windows, Windows NT, and the Windows logo are trademarks of
Microsoft Corporation in the United States, other countries, or both.

Celeron and Intel are trademarks of Intel corporation in the United States, or other
countries.

Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Oracle and/or its affiliates.

Other company, product, or service names may be trademarks or service marks of


others.

130 Planning, Installation, and Service Guide


Index
A cover (continued)
installing VESA mount 70, 72
F
accessibility of publications ix MSR 112 fan
removing and installing head rear 48 installing 92
removing SSD and memory removing 91
B access 72 removing and installing
ferrite requirement 126
91
base removing VESA mount 68, 71
standard VESA 68 final inspection 34
CRUs 55
USB plug 73, 74 flat panel displays 129
base FRUs
CRU FRUs
removing and installing 84
removing and installing 68 removing and installing 84
battery return program 127
before you begin 7 removing and installing base 55
BIOS 43
corrupted 45 H
repairing a corrupted 45 D head
updating 45 damage from electrostatic discharge 124 CRU 68
BIOS features dc loads head covers
TCxWave 43 TCxWave 18 removing and installing 68
diagnostics 39 head CRUs 68
diagnostics for POS systems head FRUs
C TCxWave 46 removing and installing 86
cable ferrite requirement 126 dimensions
cable routing TCxWave 13
TCxWave 14 DIMMs I
cables installing 83 I/O
connecting Ethernet 22 removing 82 door cover installation 57
signal 22 display restrictions 37 door cover removal 56
cabling and placement disposal of equipment 126 module 65
system 34 I/O module
calling for service 49 installing 67
chin E removing 65
installing 87 electrical indicators, connectors, and controls
removing 86 requirements 17, 18 TCxWave 23
removing and installing 86 electronic emissions notices 122 installation
Class A compliance statement Australia and New Zealand 124 checklist 35
Australia and New Zealand 124 China 125 TCxWave 21
China 125 European Union 123 installation and overview
European Union 123 FCC (USA) 122 TCxWave 21
FCC (USA) 122 Germany 123 installation checklist 35
Germany 123 Industry Canada 122 installing
Industry Canada 122 Japan 125 base front cover 61
Japan 125 Korea 125 blank MSR and customer display
Taiwan 126 Taiwan 126 module 78
clean up 35 electrostatic discharge (ESD) 124 cable cover 65
CMOS 44 end of life disposal 126 chin 87
clearing settings 44 environmental requirements control panel 94
settings 44 TCxWave 17 control panel cable 94
CMOS setup utility equipment disposal 126 DIMMs 83
TCxWave 43 Ethernet disconnecting
CMOS utility 43 cable SATA cables 100
connecting power cable requirements 17 fan 92
TCxWave 22 connector front cover support 59
control panel requirements 17 head on base 52
installing 94 requirements 17 head unit rear cover 49
removing 93 TCxWave 22 I/O door cover 57
removing and installing 93 European Union battery recycling I/O module in base 67
control panel cable statement 128 memory modules 83
installing 94 micro SD card 79
cover MSR and customer display
head unit rear 48, 49 module 78
installing SSD and memory access 73 MSR installing 78

131
installing (continued) mount base to table power usage
power supply 86 TCxWave 29 TCxWave 18
side cover 63 mount head to base 27 preliminary checklist
solid state drive 81 mount to wall TCxWave 41
SSD and memory cover 73 TCxWave 28 publications, related ix
SSD bracket 100 mounting
system battery 98 system 27
system board 104
thermal module 91
TCxWave 27
mounting base 19, 27
R
real-time clock
touch screen controller 96 mounting head 19
TCxWave 44
touchscreen 109 mounting head on stand 19
related publications ix
USB plug cover 74 mounting on a stand
remove power from KIOSK
VESA mount cover 70, 72 TCxWave 29
TCxWave 34
vesa mounting plate 54 mounting options 19
removing
introduction MSR
base front cover 59
models 1 cover 112, 113
cable cover 64
TCxWave 1 removing 75
chin 86
removing and installing 74
control panel 93
msr and customer display module
DIMMs 82
J installing cover (msr only) 114, 116
MSR and customer display module cover
disconnecting
Japan Electronics and Information SATA cables 98
removing and installing 112
Technology Industries Association fan 91
statement 125 front cover support 58
Japanese Electrical Appliance and head rear cover 48
Material Safety Law statement 125 N head unit from base 50
Japanese power line harmonics network I/O door cover 56
compliance statement 125 cables I/O module 65
Japanese VCCI Council Class A requirements 17 LCD display 111
statement 125 connector memory modules 82
requirements 17 micro SD card 79
notices 121 MSR and customer display
K battery recycling 128
cable ferrites 126
module 75, 113
MSR module from cover 113
knowledge base
electronic emissions 122 power supply 84
TCxWave 41
electrostatic discharge (ESD) 124 side covers 62
Korean communications statement 125
end of life disposal 126 solid state drive 80
SSD and memory cover 72
SSD bracket 98
L O system battery 97
LCD display system board 101
operating system
removing 111 thermal module 88
restrictions 37
removing and installing 111 touchscreen 106
setup 37
locating touchscreen controller 94
software 37
serial number 49 USB plug cover 73
supported 37
location and mount planning 19 VESA mount cover 68, 71
operating the system
vesa mounting plate 53
TCxWave 7
removing and installing
M base covers 55
base FRUs 84
main features
TCxWave 43
P chin 86
perchlorate 129 control panel 93
MCxWave
peripheral package 46 CRU 68
researching knowledge base 41
planning for installation 11 fan 91
touch drivers 39
power 33 head covers 68
troubleshooting 41
cable connecting 22 head FRUs 86
memory
cords 19 head on base 50
removing and installing 81
remove 34 head on mount 53
memory modules
remove from KIOSK 34 head unit rear cover 48
installing 83
removing 34 I/O module 65
removing 82
requirements 17, 18 LCD display 111
mercury-added statement 129
TCxWave 33 memory 81
micro SD card
usage 18 micro SD card 79
installing 79
power cords 19 MSR and customer display
removing 79
power supply module 74
removing and installing 79
installing 86 MSR and customer display module
models, features, and attributes
removing 84 cover 112
TCxWave 3
removing and installing 84 power supply 84

132 Planning, Installation, and Service Guide


removing and installing (continued) stand touch drivers
solid state drive 80 mount 29 TCxWave 39
solid state drive bracket 98 supported operating system touch screen
system battery 97 TCxWave 37 removing and installing 106
system board 101 system battery touch screen controller
TCxWave CRUs and FRUs 47 installing 98 removing and installing 94, 96
thermal module 88 removing 97 touchscreen
touch screen 106 removing and installing 97 installing 109
touch screen controller 94 system board removing 106
removing and installing base installing 104 touchscreen controller
CRUs 55 removing 101 removing 94
removing power removing and installing 101 trademarks 129
TCxWave 34 troubleshooting 41
requirements hardware conditions 42
See also electrical
electrical 17
T TCxWave 41
turn off system
Taiwanese battery recycling
environmental 17 TCxWave 33
statement 128
Ethernet 17 turning on system
TCxWave
installation and overview 21 TCxWave 33
attributes 3
requirements
cable routing 14
power 17
cabling and placement 34
researching and knowledge base 41
restoring CMOS settings 44
CMOS 44 U
CRUs and FRUs 47 understanding
restrictions
diagnostics 39, 46 display and operating system
display 37
dimensions 13 restrictions 37
operating system 37
environmental requirements 17 updating system BIOS 45
routing cables out the back of base
Ethernet 22 updating the BIOS
TCxWave 15
features 3 TCxWave 43
routing cables through bottom of base
I/O connectors 23 USB
TCxWave 15
indicators, connectors, and installing plug cover 74
routing cables to base
controls 23 removing plug cover 73
TCxWave 15
installation 21 using the system 7
routing cables to KIOSK
installation and overview 21
TCxWave 16
maintaining the system 7
routing cables with optional cable cover
TCxWave 16
models 3
mount base to counter top 29
V
routing cables without optional cable VESA
mount base to table top 29
cover installing cover 70, 72
mount head to base 27
TCxWave 16 mount cover 68
mount to wall 28
optional cover 71
mounting 27
optional mount cover 71, 72
mounting on stand 29
S mounting options 19
standard mount cover 70
safety iii operating system setup 37
safety statements iii, iv operating the system 7
SATA cables physical dimensions 13
installing 100 planning and installation 11
removing 98 remove power 34
setup removing power 34
operating system 37 requirements 17
site survey 12 routing cables out the back of
software base 15
setup 37 routing cables through bottom of
solid state drive base 15
installing 81 routing cables to base 15
removing 80 routing cables to KIOSK 16
removing and installing 80 software setup 37
solid state drive bracket supported operating system 37
removing and installing 98 turn off 33
SSD updating BIOS 43
cover installing 73 weight 13
cover removing 72 TCxWave CRUs and FRUs
installing 81 removing and installing 47
removing 80 thermal module
SSD bracket installing 91
installing 100 removing 88
removing 98 removing and installing 88
removing and installing 98 tools 35

Index 133
134 Planning, Installation, and Service Guide
Printed in USA

G362-0597-00