Académique Documents
Professionnel Documents
Culture Documents
Corporate
PROFILE
PROTON was established on 7 May 1983
as a private limited company under the name Perusahaan Otomobil Nasional Sdn.
Bhd. (“PONSB”) and was subsequently listed on the Main Board of the then Kuala
Lumpur Stock Exchange (now Bursa Malaysia Securities Berhad) on 26 March 1992 as
Perusahaan Otomobil Nasional Berhad (“PONB”). PROTON Holdings Berhad (“PHB”)
which was incorporated on 28 July 2003 assumed the listing status of PONB on
16 April 2004 pursuant to a Scheme of Arrangement under Section 176 of the
Companies Act 1965.
7
ANNUAL REPORT 2006
PROTON has three primary national policy objectives: versatile Arena/Jumbuck, the fun-to-drive Savvy and the
desirable sporty Satria Neo. PROTON Group’s portfolio also
• To spear head the development of component
includes the world-renown sports cars Lotus Elise, Lotus Esprit
manufacturing industries,
and the recently launched Lotus Europa. These cars are
• To acquire and upgrade technology and industrial skills
manufactured in Malaysia and the United Kingdom.
within the automotive manufacturing industry, and
• To strengthen the inter national competitiveness of PROTON Group conducts research in its centres in the United
Malaysia’s industrial capability. Kingdom and Malaysia for new technologies with the
ultimate aim of putting these innovations into production
PROTON commands a substantial share of the domestic
through partnership with T ier One Suppliers of OEM
market for passenger cars and over the years has been
customers. A number of these patents have been licensed
building up distribution networks in key market centres across
to leading car manufacturers.
these four regions:
• United Kingdom, Currently, PROTON Group has almost 11,000 employees who
• The Middle East, are involved in a spectrum of business ranging from
• South-East Asia, and research, design, development, testing, stamping, casting,
• Australasia. machining and assembly to marketing, distribution and after-
sales activities.
The business of the PROTON Group has been expanded to
include engineering consultancy, manufacturing, distribution, Strong customer-orientation and competitively-priced
financial services and property investments. With a turnover products are the foundation of PROTON’s business and are
of almost RM8 billion in financial year 2005/2006, PROTON essential to the group’s success. PROTON aims to maintain
Group is one of the largest companies listed on Bursa market leadership by continuing to develop innovative
Malaysia Securities Berhad. products and through satisfying its customers in a better and
more profitable way than its competitors.
PROTON Group designs and produces cars for diverse
consumer preferences. The portfolio of PROTON models
includes the family sedan Waja, the stylish Gen.2, the
8 AWARDS & RECOGNITION
PROTON HOLDINGS BERHAD
Awards&
Recognition
As testimony to our efforts in leading the Malaysian automotive industry as well as making
inroads in branding and motor sports, PROTON received the following awards and
● Highest Increase in Net Profit Award PROTON was also appreciated for its ● Special Membership Certificate to
among companies listed on the contributions to various national causes commemorate the Malaysian
Kuala Lumpur Stock Exchange for and its support of community events Industry-Government Group for
financial year 2002-2003. by the following organisations: High Technology’s 10th Anniversary.
● Certificate of Appreciation in
2001 2006
conjunction with QDay by the
● Certificate of Merit for 2001 NACRA ● Certificate of Appreciation from the Ministry of Cooperation and
Award. Badminton Association of Malaysia Entrepreneur Development.
for the “Badminton Melayu Malaysia
● Appreciation Award for sponsoring ● Certificate of Appreciation for
Piala DYMM Sultan-Sultan ke-50”
‘Le Tour de Langkawi’ 2001 event. the support of the Karnival Kulim
tournament.
Hi-Tech Park.
● Superbrand Award for Automotive
sector for year 2001. 2005 ● Support of the International CEOs
Conference 2005 – Global issues and
● Certificate of Appreciation for the
1999 challenges facing Asian corporations.
production of the Kelantan Royal
● Satria GTI – Wheels Magazine Project 2005 special documentary. ● Certificate of Appreciation for the
‘Best Hot Hatch Buy’ Year 1999. National Anti-Drug Campaign.
10
PROTON HOLDINGS BERHAD
Corporate
Information
BOARD OF DIRECTORS
● Lt. Gen (R) Dato’ Seri Mohamed Daud bin Abu Bakar
● Abdul Jabbar bin Abdul Majid
● Badrul Feisal bin Abdul Rahim
● Mohammad Zainal bin Shaari
● Abdul Kadir bin Md Kassim
● Dato’ Ahmad bin Haji Hashim (appointed on 26 October 2005)
● Dato’ Haji Abd. Rahim bin Haji Abdul (resigned w.e.f. 2 September 2005)
● Tengku Tan Sri Dr. Mahaleel bin Tengku Ariff (retired w.e.f. 30 September 2005)
Senior
M a n a g e m e n t
Michael J.Kimberley Brian Collier John Startari Robert Braner Moses Tan Dwi Sasetia
Chief Executive Officer (Acting) Managing Director Managing Director Chief Executive Officer Managing Director Director
Group Lotus Plc. Proton Cars (UK) Ltd. Proton Cars (Australia) Pty. Ltd. Lotus Cars, USA Proton Singapore Pte. Ltd. P.T. Proton Edar Indonesia
SPEED
The attitude of being able to do everything and
anything with purpose.
26
PROTON HOLDINGS BERHAD
Chairman’s
Statement
“
INDUSTRY OVERVIEW 2006 period, the total industry volume
In the financial period under review, the of vehicles sold was at 248,407 units The Malaysian auto
compared with 261,111 in the equivalent
Malaysian auto industry continued to
period last year. Passenger cars, which
industry continued to
experience significant changes brought
upon by a more liberalised operating make up 74% of the industry, saw experience significant
184,725 units sold, against 199,554 units
environment and challenging market
previously.
changes brought upon
conditions. The year was marked by
aggressive marketing efforts by almost by a more liberalised
This recent decline has been attributed
all automotive manufacturers and
to a number of factors, including the
operating environment
distributors with the rapid introduction of
new vehicles and very competitive rise in fuel prices, tighter credit policies and challenging market
leading to less loans being approved as
promotional campaigns. Higher petrol conditions
prices and increased cost of raw
materials resulting in lower profit
margins, also posed a challenge. As a
result of these extremely competitive
conditions and rising prices at the
well as the fall in used car values which
have affected trade-ins. It is expected
that the market will continue to remain
“soft” until the end of 2006.
”
Although exports to Australia and the
United Kingdom increased by 49.8%
pump, the domestic market saw a shift and 16% respectively for the financial
in favour of cars with smaller engine FINANCIAL PERFORMANCE
year, total export sales for the period
displacement and relatively cheaper Given the industry scenarios described, declined 7% to 12,765 units.
people-movers. characterised by increased market
competition and a dearth of products With the reduction in sales, PROTON’s
Total vehicle industry volume rose by in the growing market segments, financial performance for the year in
13% to 551,052 units in 2005, with total PROTON’s domestic sales volume for review also recorded a decline. Group
sales for passenger cars rising by 5.3% the financial period under review revenue decreased by 8% to RM7,796.9
to 400,835 units. The industry was declined by 11.1% to 166,968 units in million compared to RM8,483.3 million in
relatively firm throughout 2005 particularly comparison to 187,800 units in the the preceding financial year. Group
for commercial vehicles, including MPV previous financial year. PROTON also profit after tax however, decreased by
and 4X4, which saw sales increasing by saw its domestic market share decline 89% to RM46.7 million from RM442.4
40.3%. However, sales softened during to 40% in 2005 in comparison to the 44% million (adjusted) in the preceding year.
the first half of 2006. In the January–June market share recorded in 2004.
28 CHAIRMAN’S STATEMENT
PROTON HOLDINGS BERHAD
”
direction of the company. Some of
these are explained further in the
following paragraphs.
29
ANNUAL REPORT 2006
“
...PROTON initiated the
move to review its
governance structures to
The Savvy has the body strength of a
car twice its size and comes with safety
features surpassing those usually found
in cars of similar class. To top it off, with
the collaboration of Lotus Engineering,
ascertain weaknesses in the Savvy’s ride and handling is among
the best in its class.
the system...
”
Again this was to ascertain weaknesses
in the process leading to these
investment decisions and to identify
In December 2005, PROTON officially
launched the Chancellor, a car
developed mainly as a chauffeur driven
saloon to further expand its product
line-up. This model was specifically
measures to strengthen the process.
conceived to provide a higher level of
comfort, luxury and quality for its
As a result of the various reviews,
passengers. This car is now expected to
changes have been made to the
be the official Government car for
Management Committee and Board
senior members of Government, senior
structures of PROTON and its Group. In
civil servants and other senior corporate
addition, the decision-making structures
executives.
and limits of authorities, especially with
respect to investments, have also been
More recently, on 16 June 2006,
tightened to ensure better clarity to all Y.A.B. Dato’ Seri Abdullah Haji Ahmad Badawi,
PROTON launched the Satria Neo as a
those concerned, as to actual authority Prime Minister of Malaysia, officially launched
successor to its popular Satria. This the Satria Neo at PROTON’s Centre of Excellence
and essential information to be disclosed.
new product is representative of Complex, Subang Jaya.
PROTON’s joint-efforts with Lotus
Apart from the re-organisation of
Engineering. As a result, the Satria Neo
domestic structures, PROTON has also
has the unique combination of good
undertaken changes to the governance
styling, per for mance and safety
structures of its overseas investments.
features unparalleled in many other
This is with a view to improve and
cars within the same segment.
strengthen their financial discipline.
”
30 CHAIRMAN’S STATEMENT
PROTON HOLDINGS BERHAD
OTHER SIGNIFICANT DEVELOPMENTS local manufacturers, assemblers and environment which requires them to be
DURING THE PERIOD UNDER REVIEW other industry players, including potential able to adapt to the challenges of
Apart from the various corporate investors, will be able to better plan globalisation, new regulations, higher
developments mentioned, there have their businesses and automotive-related energy prices, endure the rapid
also been other external developments investments. emergence of increased competition
during the financial year which have and changing customer needs.
had an impact on PROTON’s In the spirit of the NAP, PROTON on
performance and its prospects going 24 March 2006, announced that the Globalisation has spurred the automotive
forward. prices of its cars would be reduced industry to introduce better quality
across the board by between 2.5% products and concurrently strive for
National Automotive Policy to 7%, representing a reduction lower manufacturing costs. It has forced
of between RM1,000 to RM3,000 players to introduce the ”World Car”
The financial year in review saw the
depending on the model. This is in line strategy – a vehicle based on a single
release of the National Automotive
with the Government’s call for local platfor m that can be the base for
Policy (NAP), which represents a
manufacturers to produce cars which multiple products and sold in multiple
comprehensive framework of the
are more affordable. regions in the world, thus leveraging on
Gover nment’s aspirations and
engineering, distribution, development
expectations of the automotive sector.
and marketing costs and achieve the
The overall objective of the NAP is to
CONTINUING INDUSTRY CHALLENGES economies of scale in production.
generate sustainable economic value
through maximising the long-ter m In today’s global automotive industry,
opportunities and risks are everywhere, New regulations that call for the
contributions of the automotive sector
in emerging and mature markets alike. harmonisation of safety regulations and
to the national economy, while
But while possibilities are plentiful, emission levels with inter national
simultaneously benefiting the Malaysian
profitable growth is becoming more standards, are forcing automakers to
consumer. This thrust by Government for
difficult to achieve, as challenges meet stringent new standards, produce
the local industry to create economic
emerge from within the supply chain cleaner vehicles and meet customer
value will entail all segments of the
right through to the retail environment. expectations for higher fuel economy,
industry to work together. It is also
Hence automotive players must safety and performance features.
essential that the industry continues to
receive the full support of the conduct their business amidst this new
Government, in its efforts to strengthen
itself, in order to become fully
competitive globally.
”
31
ANNUAL REPORT 2006
”
32 CHAIRMAN’S STATEMENT
PROTON HOLDINGS BERHAD
expected to continue to put pressure going it alone. PROTON does not have Motor Corporation (“Mitsubishi”). The
on Group sales and profitability. Tighter the luxury of time to develop the collaboration with Mitsubishi is part of
credit control by financial institutions necessary range of products from the Product Alliance strategy and will
coupled with increasing interest rates scratch. Consequently, the previous enable PROTON to quickly develop
and the softening of the used car operating strategy to develop multiple additional products and technical
market will continue to dampen new platforms in-house has to be revamped expertise in specific areas.
car sales. Higher fuel prices and the to reflect current challenges. Thus the
recent increase in electricity tariffs will pursuit of strategic alliances with In addition to the agreement with
correspondingly increase the cost of international partners for mutual benefit. Mitsubishi, PROTON had also entered
production. into a Memorandum of Understanding
Alliance and Collaboration Strategy with Chery Automobile Company
The PROTON Group recognises the In the last one year, PROTON undertook Limited (“Chery”) on 23 May 2006. The
immense challenges facing the industry a review of its alliance and collaboration business arrangement with Chery
globally and at home and is undertaking strategy. Clearly, the proposed provides the opportunity for both
the necessary measures to adapt to this collaboration in the past could not companies to work together, amongst
changing landscape. The Group is meet the specific needs of the Group. others, to co-source materials and
positioning itself to leverage upon its Going forward, PROTON will pursue a components.
strengths and every opportunity that collaborative strategy that is flexible,
comes its way, to prepare it to rise balanced, mutually beneficial and PROTON, via Lotus Engineering Malaysia,
above the challenges it may encounter. specifically tailored for the Group had also entered into a Memorandum
The Group seeks to assure its requirements. It will focus on establishing of Understanding with Jinhua-Youngman
stakeholders that it is financially sound collaborations aimed at acquiring the Automobile Limited (“Jinhua-Youngman”)
and has the resources, commitment right technology, expertise and know- on 23 May 2006. The collaboration with
and resolve to transform itself for the how to become a competitive Jinhua-Youngman is particularly
better and will spare no effort to car manufacturer globally. These significant from a business standpoint as
improve its long-term profitability. collaborations are also for the purpose it provides PROTON with the opportunity
of acquiring products, where to improve its revenue generating
appropriate, to optimise capacity usage capabilities from the licensing of some
STRATEGIC INITIATIVES GOING and even for gaining market access. of the Group’s technologies. More
FORWARD importantly, this collaboration will also
In light of the increased competition PROTON could conceivably establish assist in introducing PROTON’s products
and liberalisation within the domestic alliances and collaborations with to China, one of the most vibrant
automotive industry, rapidly changing different partners for different purposes. automotive markets in the world.
trends and industry challenges, PROTON
has to re-strategise how it should It is in line with this new philosophy that
compete. It is clear that PROTON can on 3 February 2006, PROTON entered
utilise its limited resources more efficiently into a Memorandum of Understanding
via strategic collaborations rather than with Japanese automaker, Mitsubishi
33
ANNUAL REPORT 2006
“
to realign its resources to enable rapid
...going forward, PROTON will focus on renewal of its core products, and the
need to be more economical in its
delivering to its customers, the right car product development strategy. These
for the right market at the right time for were not applied vigorously enough in
the past and led to PROTON losing its
the right price
the company will be able to introduce In addition, the Group is also planning FUTURE PROSPECTS
a new product range based on this to rationalise and optimise its domestic The various challenges and trends
philosophy within the next 12 months. and international distribution/dealer affecting the global automotive
This will then herald in the new product network, to make the network more industry, have to a large extent
cycle of PROTON, developed on the cost-effective, whilst at the same time adversely affected the fortunes of
promise of giving the customer what it improve customer satisfaction at point many automotive industry players.
wants! of sale as well as after-sales service. There are not that many that have
emerged from the last few years
The implementation of quality Both restructuring efforts are significant unscathed. Looking ahead, market
programmes to enhance the quality of undertakings and will likely take some complexity and interdependence are
PROTON’s products, services and brand time to implement successfully. Once increasing. The road ahead for PROTON
image is an extremely important thrust fully implemented, PROTON has no will continue to be challenging given
given the continued perception issues doubt that the subsidiaries and the global trends affecting the
afflicting the brand. PROTON has shown distribution/dealer network will be on a automotive sector and specific factors
that it is capable of producing good better financial footing and will be able affecting the company.
quality products, as evident with the to serve its customers better.
recently launched Satria Neo. Going It is with this in mind that since mid-
forward, the company will continue to The three strategic initiatives mentioned 2005, PROTON had been realigning its
stress on the need to “over deliver” on are but a few of the initiatives currently various core strategies – such as the
quality to address the continuing being worked on by PROTON. There are new product and export strategy.
perception issues regarding its quality. naturally other initiatives that will be However, due to the complexity of
implemented as part of the Group’s several of these initiatives, some remain
Restructurings and recapitalisations commitment to improve itself. The in the process of implementation and
Apart from the above, it is also clear industry landscape is such that PROTON have yet to generate a positive effect
that further restructuring of the Group is must continue to demonstrate great for the company.
needed to make it more efficient and commitment and self-reliance to
effective. The restructuring will also remain relevant to its stakeholders. The Notwithstanding this fact, PROTON
include recapitalisation of key overseas Group is confident that these key thrusts remains positive that with the various
subsidiaries to ensure they remain will take it back on the road to remedial steps being taken and the
financially sound to better serve the profitability and long-term success. commitment of its staff and employees,
interest of their respective customers. as well as other stakeholders, it will be
With this in mind, PROTON is currently able to surmount the current challenges
working towards recapitalising its and emerge a stronger, leaner and
distributive arms in the United Kingdom more disciplined company.
and Australia, as well as its subsidiary,
Lotus Group International Ltd.
35
ANNUAL REPORT 2006
An Interview
w i t h t h e
Managing Director
THE WAY FORWARD
You’ve been tasked with moving PROTON forward – how will you achieve this?
After taking a long hard look internally and externally, we’ve decided to focus on seven critical areas that will put us back
on the road to being truly competitive. Our key thrusts will involve initiatives in the areas of:
1. Product Development – We will focus on introducing the 2. Quality Enhancements and Improvements – A number of
right car, for the right market, at the right price and at quality programmes have been initiated and more will be
the right time. It is about producing vehicles that are not introduced to enhance the quality of not only our
only exciting, of a diverse range and model, but also products but also our services. These programmes aim to
those that are in line with what the market wants and of paint a more positive perception of the brand among
better and higher quality. We will be sending at least 50 car buyers and existing PROTON car owners. To ensure
technical staff to dealers and service centres in various this, the division that looks after product quality will no
parts of the country to get feedback. These staff will act longer fall under the control of the factory but will report
as our ambassadors to gather feedback from customers directly to me. Every morning, employees at our factories
for three months and if the outcome is positive we will are reminded about the importance of quality for 60
implement it over a longer period. PROTON will use this seconds before they begin work. There is always room for
information to build cars that the people want instead of improvement because quality is not something that
what it feels they should drive. PROTON will also abandon remains stagnant, but constantly evolves. PROTON must
its “silo” approach to building cars so that the good and keep abreast of these developments and changes in the
the bad experiences can be shared across all platforms. industry as well as customer needs and requirements.
PROTON will also develop new cars of its own and those
in collaboration with other car makers, to replace some
of PROTON’s existing models which have been on the
road for too long. PROTON is tapping deeper synergies
with LOTUS and will work on producing “more affordable”
LOTUS cars using advanced PROTON vehicle platforms.
38 AN INTERVIEW WITH THE MANAGING DIRECTOR
PROTON HOLDINGS BERHAD
3. Cost Improvements – Cost improvements or cost savings 5. Vendor Development – As a national car company and
here do not necessarily translate into lower or cheaper as the backbone of Malaysia’s automotive industry,
quality products and services. Instead, improvements PROTON has both a national and social obligation to
here focus on the entire network’s ability to operate in a ensure that local vendors have the necessary expertise,
more productive and efficient manner thus further resources, skills, international accreditation and competitive
reducing wastage or unnecessary costs. PROTON will edge to take Malaysia’s component manufacturing
consolidate its parts-making manufacturers and suppliers, industry several notches up. PROTON will implement a
focussing on 20 to 30 core vendors. The rest of the parts first-tier concept for our vendors. The selection for Tier
and components suppliers should deal directly with these One vendors will be very stringent. Tier One vendors must
key vendors. Currently we have 14 logistics providers and prove that they posses the capability as well as astute
this is not very efficient. We may want to reduce this financial and management skills to run their business well;
number to three or two, at best. This will translate into besides this, they must uphold high quality standards and
better response and cost efficiencies. Improvements in undertake research and development activities. PROTON
quality and factory efficiencies will further contribute to will work closely with the vendors to ensure continuous
cost savings. improvement in quality and efficiency is implemented.
4. Enhancements to Production and Efficiency – This initiative 6. Enhancement of Sales, Distribution and After Sales Service
relates to how PROTON will identify and arrest weaknesses – PROTON will focus on consolidating and improving its
and inefficiencies across the board in its current existing network and presenting itself to consumers in a
operations. PROTON will reduce the 1,700 third party more effective manner. Delivery or cars will be done at
suppliers of raw materials and other non-automotive our customers’ convenience – even if they request the
components and will deal directly with the source. This pick-up at 10 pm, we must be able to accommodate this
will minimise transactions that do not create any value for request. PROTON will also now refocus on its export
PROTON. The production process will be reviewed to strategy and will ensure a balance between volume and
eliminate any inefficiency in manpower and machinery. profitability when pursuing its export model. Other
initiatives here will also include creating synergies in
logistics, distribution, spare-parts and training. PROTON is
no longer in the business of just manufacturing and selling
cars, but must, however, undertake measures to enhance
its pre, in and post-customer service efforts.
39
ANNUAL REPORT 2006
7. Human Capital Development – Every employee, representative and even our business partners must not only understand
what is required of them and have the appropriate resources at hand, more importantly, they must be equipped with the
right knowledge and skills. Our people are our greatest asset. A renewed emphasis will be given to upgrading employees
and representatives’ skills-sets and technical knowledge, as well as inculcating a positive mindset among them to
embrace the changes going forward.
EXPECTED DELIVERABLES
ORGANISATION STRUCTURE
40 AN INTERVIEW WITH THE MANAGING DIRECTOR
PROTON HOLDINGS BERHAD
What will the quality improvement initiatives What will you do to manage costs and enhance
entail? production and efficiency as well as vendors’ efforts?
Everyone knows about the numerous quality complaints that A reduction in costs does not necessarily translate into
plague our brand. We need to be realistic here and stop reduced margins. We can in fact improve our margins. We
pointing fingers at any one group, as quality is the ownership need to be clear on the areas that we need to be more
and responsibility of everyone. There needs to be a change of efficient in. Some 80% of a car is built of add-on materials –
attitude and mindset throughout the length and breadth of so it’s not just the parts we have to look at, but the cost of
our organisation if we are to improve – this is the very first step. producing these parts and cost of assembling the car. An
I believe the journey of improvement has started at PROTON. extensive vendor programme to improve the overall cost
Some improvements have started, others may take months to index is essential here.
achieve. Having said this, it is imperative that we satisfy the
requirements of our customers quickly. While we are on a level playing field with other automotive
players in terms of labour costs, raw material costs and the
Going forward, PROTON must and will offer better quality type of facilities we utilise, we cannot say the same for our
products. We intend to put the best practices into every car overheads. There are two things to consider here: Firstly, the
that rolls out of the factory. How do we instil this? It has to be things we have put in place to enhance capacity have not
done via training, having managers and supervisors frequently yet been amortised. It is only a matter of time before these
conducting checks, through visualisation, and through a strong costs are recoverable. In this area, we will work to enhance
belief in quality. We must also set higher benchmarks and our capacity so there is some incremental reduction.
everyone in our organisation must have strong quality
awareness – not just speaking of it, but visualising it and Secondly, inefficiencies undoubtedly exist. Many vendors do
practicing it in a consistent and not sporadic manner. not rise to the level of quality we require, resulting in many
rejections – all of which have a direct impact on cost. As a
A Quality Improvement Committee has been tasked with manufacturer, PROTON views our vendors not just as our
coordinating and improving all quality programmes found to business partners – we need one another to survive. Going
be inconsistent in the past. Our processes and relationships forward, we will allocate the resources and work hand-in-
with vendors are also being reviewed so that all parties hand with our vendors to improve the situation by reducing
understand their respective roles in ensuring quality products. these inefficiencies.
We also need to acquire more information on our customers’
buying experiences, analyse this and take the proper steps to
resolve negative experiences. Quality must and will be
ingrained in everyone.
42 AN INTERVIEW WITH THE MANAGING DIRECTOR
PROTON HOLDINGS BERHAD
Can you elaborate on the key challenges At the same time, we will also explore strategic collaborations
for PROTON today? and alliances, which will form the base for PROTON’s future
Today, we acknowledge that PROTON needs to regain its sales products, improved quality and operational efficiency. We
and market share as the leading car brand in the domestic will also implement a more structured human capital
market, mainly through the consolidated effort on sales development programme with an emphasis on technical
operations and quality improvement. The export revenue and training and exposure to the world’s best practices, and,
brand presence abroad must also be increased. On top of it conduct this on an ongoing basis. In recognition of the fact
all, customer satisfaction is an all-important element where that our people are the company’s key asset, we will deploy
various initiatives are being or will be rolled out to make the experienced and skilled personnel to key support functions to
experience of owning a PROTON, a satisfying one. strengthen our competitive edge in our markets.
Additionally, improvements on manufacturing operations, It’s going to be a tough journey, but it is one that we must
production systems and purchasing processes; as well as the take and will take. We trust that all the parties that have
consolidation of vendors, shall deliver a better financial supported us in the past, plus the new ones that want to
position for PROTON. come along on this adventure, will remain steadfastly with us
till we reach the finishing line.
FOCUS
Our vehicles move beyond fulfilling a need
rather we share an experience