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SCOR Processes
The Supply Chain Operations Reference (SCOR) model describes the business
activities associated with all phases of satisfying a customers demand. The
model itself is organized around the six primary management processes of Plan,
Source, Make, Deliver, Return and Enable. Using these process building blocks,
the SCOR model can be used to describe supply chains that are very simple
or very complex using a common set of definitions across disparate industries.
Today public and private organizations and companies around the world
use the model as a foundation for global and site-specific supply chain
improvement projects.
SCOR spans all customer interactions (quote to cash), all physical material
transactions (procure to payment, including equipment, supplies, spare parts,
bulk product, software, etc.) and all market interactions (manufacturing, from
the understanding of aggregate demand to the fulfillment of each order).
All people skills are coded with a capital letter H followed by a capital letter
representing the element: S for Skills, A for Aptitudes, E for Experience and T for
Training. These are followed by a period and a four digit number. Note: The
number in the ID is a unique identifier and does NOT indicate any kind of priority,
importance, or other meaning.
sP - Plan
sP1 sP2 sP3 sP4 sP5
Plan Supply Chain Plan Source Plan Make Plan Deliver Plan Return
sR - Return
sSR1 sSR2 sSR3 sDR1 sDR2
Source Return Source Return Source Return Deliver Return Deliver Return
Defective Product MRO Product Excess Product Defective Product MRO Product
sE - Enable
sDR3 sE1 sE2 sE3 sE4
Deliver Return Manage Supply Manage Supply Manage Supply Manage Supply
Excess Product Chain Business Chain Performance Chain Data and Chain Human
Rules Information Resources
sDR3.1: sE1.1: sE2.1: sE3.1: sE4.1:
Authorize Excess Gather Business Initiate Reporting Receive Identify Skills/
Product Return Rule Requirements Maintenance Resource
sE2.2: Request Requirement
sDR3.2: sE1.2: Analyze Reports
Schedule Excess Interpret Business sE3.2: sE4.2:
Return Receipt Rule Requirement sE2.3: Determine/Scope Identify Available
Find Root Causes Work Skills/Resources
sDR3.3: sE1.3:
Receive Document sE2.4: sE3.3: sE4.3:
Excess Product Business Rule Prioritize Maintain Match Skills/
Root Causes Content/Code Resources
sDR3.4: sE1.4:
Transfer Communicate sE2.5: sE3.4: sE4.4:
Excess Product Business Rule Develop Maintain Access Determine Hiring/
Corrective Actions Redeployment
sE1.5: sE3.5:
Release/Publish sE2.6: Publish Information sE4.5:
Approve & Launch
Business Rule Determine
sE3.6: Training/Education
sE1.6: Verify Information
Retire Business Rule sE4.6:
Approve, Prioritize
and Launch
sD - Deliver
sM3 sD1 sD2 sD3 sD4
Engineer-to-Order Deliver Stocked Deliver Make-to- Deliver Engineer- Deliver Retail
Product Order Product to-Order Product Product
sM3.1: sD1.1: sD2.1: sD3.1: sD4.1:
Finalize Production Process Inquiry Process Inquiry Obtain and Respond Generate
Engineering and Quote and Quote to RFP/RFQ Stocking Schedule
sM3.2: sD1.2: sD2.2: sD3.2: sD4.2:
Schedule Receive, Enter, Receive, Configure, Negotiate and Receive Product
Production and Validate Order Enter and Receive Contract at Store
Activities Validate Order
sD1.3: sD3.3: sD4.3:
sM3.3: Reserve Inventory sD2.3: Enter Order, Commit Pick Product
Issue Sourced/In- and Determine Reserve Inventory Resources & from backroom
Process Product Delivery Date and Determine Launch Program
Delivery Date sD4.4:
sM3.4: sD1.4: sD3.4: Stock Shelf
Produce and Test Consolidate Orders sD2.4: Schedule
Consolidate Orders Installation sD4.5:
sM3.5: sD1.5: Fill Shopping Cart
Package Build Loads sD2.5: sD3.5:
Build Loads Build Loads sD4.6:
sM3.6: sD1.6: Checkout
Stage Route Shipments sD2.6: sD3.6:
Finished Product Route Shipments Route Shipments sD4.7:
sD1.7: Deliver and/or install
sM3.7: Select Carriers and sD2.7: sD3.7:
Release Product Rate Shipments Select Carriers and Select Carriers &
to Deliver Rate Shipments Rate Shipments
sD1.8:
sM3.8: Receive Product sD2.8: sD3.8:
Waste Disposal from Source Receive Product Receive Product
or Make from Source from Source
or Make or Make
sD1.9:
Pick Product sD2.9: sD3.9:
Pick Product Pick Product
sD1.10:
Pack Product sD2.10: sD3.10:
Pack Product Pack Product
sD1.11:
Load Vehicle sD2.11: sD3.11:
& Generate Load Product Load Product
Shipping Docs & Generate & Generate
Shipping Docs Shipping Docs
sD1.12:
Ship Product sD2.12: sD3.12:
Ship Product Ship Product
sD1.13:
Receive and sD2.13: sD3.13:
verify Product Receive and Receive and
by Customer verify Product verify Product
by Customer by Customer
sD1.14:
Install Product sD2.14: sD3.14:
Install Product Install Product
sD1.15:
Invoice sD2.15: sD3.15:
Invoice Invoice
n Information Management
n Inventory Management
n Manufacturing/Production
n Material Handling
n Order Management
n Purchasing
n Reverse Logistics
n Risk/Security Management
n Transportation Management
n Warehousing
Special Applications
GreenSCOR
The following strategic environmental metrics allow the SCOR model to be used
as a framework for environmental accounting:
RS.3.123 - Schedule Production Activities Cycle Time AG.2.12 - Downside Adaptability (Make)
RS.3.128 - Stage Finished Product Cycle Time AG.2.13 - Downside Adaptability (Deliver)
RS.3.142 - Package Cycle Time AG.1.4 - Overall Value at Risk (VAR)
RS.2.3 - Deliver Cycle Time AG.2.14 - Suppliers/Customers/ Products
Risk Rating
RS.3.16 - Build Loads Cycle Time
AG.2.15 - Value at Risk (Plan)
RS.3.18 - Consolidate Orders Cycle Time
RS.3.51 - Load Product & Generate Shipping AG.2.17 - Value at Risk (Make)
Documentation Cycle Time AG.2.18 - Value at Risk (Deliver)
RS.3.102 - Receive & Verify Product by Customer
AG.2.19 - Value at Risk (Return)
Cycle Time
CO.3.008 - Sourcing GRC, Inventory AM.1.2 - Return on Supply Chain Fixed Assets
and Overhead Cost
AM.2.4 - Supply Chain Revenue
CO.2.003 - Material Landed Cost
AM.2.5 - Supply Chain Fixed Assets
CO.3.009 - Purchased Materials Cost
AM.3.11 - Fixed Asset Value (Deliver)
CO.3.010 - Material Transportation Cost
AM.3.18 - Fixed Asset Value (Make)
CO.3.011 - Material Customs, Duties, Taxes and
AM.3.20 - Fixed Asset Value (Plan)
Tariffs Cost
AM.3.24 - Fixed Asset Value (Return)
CO.3.012 - Material Risk and Compliance Cost
AM.3.27 - Fixed Asset Value (Source)
CO.2.004 - Production Cost
AM.1.3 - Return on Working Capital
CO.3.014 - Production Labor Cost
AM.2.6 - Accounts Payable
CO.3.015 - Production Automation Cost
(Payables Outstanding)
CO.3.016 - Production Property, Plant and
Equipment Cost AM.2.7 - Accounts Receivable
(Sales Outstanding)
CO.3.017 - Production GRC, Inventory and
Overhead Cost AM.2.8 - Inventory
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