FAIM 3 0 Application Form Edition 3

FIDI ACCREDITED INTERNATIONAL MOVER
Version 3.0
Application Form
EDITION 3
December 2013
1 FIDI-FAIM APPLICATION FORM
APPLICATION FOR THE FIDI-FAIM (if you do NOT have ISO 9001:2008
CERTIFICATION OR RE- accreditation)
CERTIFICATION PROGRAMME
Please select the appropriate programme:
FIDI-FAIMPLUS (if you DO have ISO
9001:2008 accreditation)
FCC Information
The below information is the current information held by the FCC for your Company. It is based on
existing information provided at various stages. Before an Audit can take place we need confirmation
that this information is correct at the time of this form being filled in. Please take the time to carefully
ensure all relevant information is correct and any missing information is completed. This will help
speed up the communication during the Auditing period and subsequent communications between
the FCC and yourselves.
Legal Name of Company (this is the name used for all Financial dealings)
FIDI name (this is used by FIDI in all other communications)
Office address
FAIM 3.0 Forms Edition 2 June 2013 For any questions or queries, please contact fcc@fidi.org or +32 24 25 55 55
Page 1 of 16
Mailing address
(if different from office
address)
Phone
Website
Your FAIM Co-ordinator
FAIM Co-ordinator E mail

CEO
CEO e-mail
RIR (responsible. for
international moves
RIR e-mail
Contact for sending Invoices
E mail for above
Contact for approving
Invoices (if different from
above)
E mail for above
Contact for paying Invoices
(if different from above)
STATEMENT OF BUSINESS
Has your company operated in intercontinental moving for the

past two/three years? * Yes
No
Does your company perform at least 10 intercontinental moves
per year and this at least for the past two/three years? * Yes
No
* Two years for First Time Applicants
Three years for Affiliates
Page 2 of 16
FACILITIES AND IT SUPPORT (FD1 Parameter)
2
Area in m Area in ft
FACILITIES Choose a column
TOTAL Space A = B+C+D
Office space B
Warehouse space dedicated for C
removals
Space for other D
How many warehouses are linked to the office address supplied on the first page of the application form:
..
Please state all warehouse addresses (if needed insert an extra page) and indicate the type of contract
by circling the right option between brackets :
Address warehouse 1 (Owned / Leased / Other). Distance to office: .
.
.
Address warehouse 2 (Owned / Leased / Other). Distance to office: .
.
.
.
Address warehouse 3 (Owned / Leased / Other). Distance to office: ..
.
.
.
IT SUPPORT
IT Support In-house outsourced
Internal moving software Yes No
External tracking system (for agents and/or Yes No

customers)
Page 3 of 16
STAFF MANAGEMENT (FD2 Parameter)
Prepare and attach a staff register of all staff involved in international moving.
This should include:
o Staff member name
o Job title or position
o Category or department
o Date of employment commencement
o Date of employment termination (if applicable)
Summarize details of your staff register in the following overview table:
Current staff active in the Current staff active in the Current staff total
moving industry moving industry
Number of
Since more than 3 years since less than 3 years
REMOVAL STAFF
of your company
A B C = A+B
TOTAL STAFF D = E+J
OFFICE STAFF E=
F+G+H+I
Management F
Sales people / G
estimators
Forwarders / H
co-ordinators
Other office staff I
OPERATIONAL J = K+L+M
STAFF
Packers K
Drivers L
Other operational staff M
TOTAL STAFF: AD CD = ... ... = . %
MORE THAN 3 YEARS EXERIENCE RATIO * =
OFFICE STAFF: AE CE = ... ... = . %

MORE THAN 3 YEARS EXERIENCE RATIO =
OPERATIONAL STAFF: AJ CJ = ... ... = . %

MORE THAN 3 YEARS EXPERIENC RATIO =
* AD: See box Horizontal D and vertical A

CD : see box horizontal D and vertical C
Page 4 of 16
Number of
SUBCONTRACTED REMOVAL STAFF Number of Operational Number of
DAYS subcontracted people days Administrative / Office /
For your company last year Sales subcontracted
people days last year
N O
Total number of P= N + O
SUBCONTRACTED
PEOPLE DAYS in the
last year
Average number of Q
WORKING DAYS per
year in your company
Container transport is Yes No

subcontracted?
P ........
Q ........
SUBCONTRACTING RATIO = = = . %
CD * ...........................
* CD : see box horizontal D and vertical C in the personnel management roster Total Staff
Page 5 of 16
TRAINING (FD2 Parameter)
Number of
TRAINED REMOVAL STAFF Induction Product/ TOTAL STAFF
of your company training Process
training
A B C*
TOTAL STAFF
D = E+J
OFFICE STAFF E
=F+G+H+I
Management F
Sales people / G
estimators
Forwarders / H
coordinators
Other office staff I
OPERATIONAL J =
STAFF K+L+M
Packers K
Drivers L
Other operational M
staff
OFFICE STAFF: AE CE = ... ... = . %
INDUCTION TRAINING RATIO =
OFFICE STAFF: BE CE = ... ... = . %

PRODUCT/ PROCESS TRAINING RATIO ** =
OPERATIONAL STAFF: AJ CJ = ... ... = . %

INDUCTION TRAINING RATIO =
OPERATIONAL STAFF: BJ CJ = ... ... = . %

PRODUCT/ PROCESS TRAINING RATIO ** =
* C: See boxes vertical C in the personnel management roster Total Staff

** The staff ratios are not taken into consideration for the compliance procedure evaluation but are
used for benchmarking.
Page 6 of 16
CLAIMS (MS6 Parameter)
Prepare a complete list of all claims for INTERCONTINENTAL shipments, booked and handled
by your company in the last two/three* years. This list is a combination of claims on insured AND
uninsured shipments (i.e. the claims settled by your own company and those settled by your
insurers).
This list has to contain the following columns :
- Customer or shippers name
- Internal file number
- Reported date
- Insured amount
- Settlement date
- Settlement amount
Summarize your claims performance / ratio by completing the table set out below.
Period of two/three years *:

From: .... To:...
TOTAL NUMBER OF CLAIMS A= B+C
- Settled by your company B

- Settled by your insurers C
TOTAL NUMBER OF D
INTERCONTINENTAL BOOKED
AND HANDLED SHIPMENTS
A
CLAIMS RATIO = x 100 = . %
D
Page 7 of 16
DECLARATION OF APPLICANT
I (name)
In my capacity as
Authorized to represent (legal name applicant)
With FIDI name (trade name)
We declare that the answers given in this application form and pre-audit assessment checklist are true
and accurate.
We have read the certification requirements for FIDI-FAIM (FIDI Accredited International Mover) and
apply for (re-)certification.
We have read and understood the FIDI-FAIM rules and conditions regarding the appeal and objection
procedure and we accept and agree to abide by those rules and conditions.
We agree to pay the appropriate certification fee and expenses to FIDI for a quality assurance
compliance procedure and we agree to payment of the total amount due before the application deadline.
It is clearly understood that failure to pay all charges on/or before the due date may result in cancellation
of the compliance procedure, in which case any charges incurred by FIDI and/or the FCC or its auditors
(e.g. prepaid travel expenses) will be for our account.
We accept and agree to abide by the conditions of FIDI-FAIM certification as these appear in the latest
edition of the FAIM Implementation Manual.
At all times during the period of our certification, we accept to undergo any additional checks requested
by the FIDI Board and/or the FCC and provide all additional information and documentation required to
verify compliance with the FIDI-FAIM standard.
We accept that, irrespective of the outcome or result of our FIDI-FAIM compliance procedure any
additional verification, which may result in loss of FIDI-FAIM certification or any objection procedure,
which may be invoked in the context of that procedure, we will have no legal or any other redress
against FIDI, its staff, Board, Committees or agents nor against the FCC and its representatives.
We accept that the FIDI-FAIM logo will only be displayed and promoted by us in and for the location (i.e.
the office or branch office) covered by this application and for the period during which our FIDI-FAIM
certification is valid.
We agree to provide all information and financial statements required by the FCC, on the understanding
that such information is confidential to the FCC/FIDI office staff and will not be divulged to any other FIDI
affiliate or any other person in any position in FIDI committees or governing bodies.
Page 8 of 16
(Only for First Time Applicants) We agree that all accounts and financial statements provided by us will
be signed by an officially recognized independent accountancy firm/a recognized firm of professional
public accountants.
We understand that in the event that we have more than one place of business, depending on the
distance between the different locations, an on-site visit that takes more than one day may be required
and that additional costs may apply, in the event that this on-site visit requires extra travelling for the
auditor.
The following information is available and we agree to provide it on a confidential basis to the FCC and
the onsite auditor for inspection:
Business certificates and licenses
Certificates of company insurance coverage for this and the previous years
Individual international move files
Asset register
Staff register
Training register
International moving claims register
We ATTACH the information required at the application stage, being:
The signed copy of the pre-audit assessment checklist
Our list of intercontinental moves covering the last two/three closed years. *
The insurance Declaration(s) (Addendum C) covering the current and the previous year(s)
signed by our insurers and/or insurance brokers
(Only for First Time Applicants) The Financial accounts covering the past two financial years,
signed by an officially recognized independent accountancy firm/a recognized firm of
professional public accountants
(Only for First Time Applicants) The Financial Declaration (Addendum B) completed and
signed by your companys accountant
(Only when applying for FIDI-FAIMPLUS) A Copy of our ISO 9001:2008 certificate which is valid
for a minimum of 6 months from the date of this application
APPLICATION FOR THE CERTIFICATION PROGRAMME (select):
FIDI-FAIM FIDI-FAIMPLUS
If you do NOT have ISO 9001:2008 accreditation If you DO have ISO 9001:2008 accreditation
Company Seal Date and signature
.. ...

Page 9 of 16
ADDENDUM A
FIDI-FAIM AUDITOR APPRAISAL FORM (Your assessment of the contracted auditors)
The FIDI-FAIM compliance procedure is a significant part of the overall programme and FIDI is concerned
that all parties are satisfied with the process. To enable FIDI to monitor the quality of your compliance
procedure, FIDI would appreciate your taking a few moments to complete this questionnaire. If you wish to
make additional comments, please send a separate e-mail to fcc@fidi.org
All replies will be processed and reported back to the FIDI-FAIM Quality Team. In addition, in an effort to
improve overall quality of the compliance procedure, this appraisal form will also be made available to the
FAIM Coordination Centre.
COMPANY FIDI NAME & CITY:

COMPLIANCE PROCEDURE N:
ON SITE VISIT DATE:
INTERNAL FIDI-FAIM COORDINATOR
NAME:
PHONE:
E-MAIL:
SIGNATURE:
1. In your dealings with the FCC, before and during the compliance procedure, have they always been
punctual and courteous in their responses to you?
1. Excellent 2. Very good 3. Good 4. Poor 5. Unacceptable If not satisfied,
please clarify
2. How satisfied are you with the assistance of the FCC for the scheduling of the on site visit date?
please clarify
3. Are you satisfied with the knowledge of the FIDI-FAIM programme and assistance of the FCC during
the application and pre-compliance procedure phases?
please clarify
4. Did the auditor leave a positive impression of their knowledge of the FIDI-FAIM programme?
please clarify
5. Was the intensity and coverage of the compliance procedure sufficient to provide a true reflection of the
inspected standards?
please clarify
Page 10 of 16
6. Did you feel the compliance procedure undertaken allowed sufficient time for a thorough understanding
of your company and its quality procedures under the FIDI-FAIM lines? If No, please identify those
areas not covered.
Yes No
7. How do you rate the FIDI-FAIM Implementation Manual as a source for the preparation of the FIDI-
FAIM/FIDI-FAIMPLUS compliance procedure?
1. Excellent 2. Very good 3. Good 4. Poor 5. Unacceptable If not satisfied, please
clarify
8. Are the FIDI-FAIM programme standards appropriate?

Yes No How could they be improved?
9. Any other constructive comments would be highly appreciated.
10. Now that every FIDI affiliate is FAIM certified, do you feel the marketing advantage FAIM gave your
company had diminished?
Yes No
11. Do you believe there is need for FAIM holders to be able to differentiate themselves from other FAIM
certified companies, and if so, do you have suggestions in that sense?
Yes No
NOTES:
Please complete this questionnaire within one week of the FIDI-FAIM on site visit performed at your
premises and please note that until this document has been received by FIDI, your compliance procedure
report will not be submitted to you by the FCC.
Please complete and send the FIDI-FAIM auditor appraisal form or e-mail at: fcc@fidi.org or by fax
(+32 2 426 55 23)
Page 11 of 16
FINANCIAL ACCOUNTS & ADDENDUM B
FINANCIALS (PREREQUISITE FOR FIRST TIME APPLICANTS)
You are required to submit with the FIDI-FAIM/FIDI-FAIMPLUS application form:

Your financial accounts (balance sheet/financial statements) covering the past two
financial closed years which have been verified and signed by an officially recognized
independent accountancy firm/a recognized firm of professional public accountants.
The FIDI-FAIM Financial Declaration (Addendum B), covering the last closed financial
year, which has been verified and signed by an officially recognized independent
accountancy firm or a recognized firm of professional public accountants confirming that
the financial ratios of your balance sheet/financial statements have met the FIDI-
FAIM/FIDI-FAIMISO requirements.
Page 12 of 16
ADDENDUM B
FIDI-FAIM FINANCIAL DECLARATION
Please note that there are mandatory financial ratios for First Time Applicants, which must be
achieved and maintained to be FIDI-FAIM or FIDI-FAIMPLUS certified.
The FIDI-FAIM Financial Declaration (Addendum B), covering the last closed financial year, has
to be verified and signed by an officially recognized independent accountancy firm or a
recognized firm of professional public accountants confirming that the financial ratios of your
balance sheet/financial statements have met the FIDI-FAIM/FIDI-FAIMISO requirements.
The following balance sheet headings must be clearly identified in English: Current Assets;
Current Liabilities; Long Term Liabilities; Owners Equity.
Financial Summary (from enclosed financial accounts)

Year - 1 =
Currency is ( )
Current Assets
Include : Cash and equivalents, accounts receivable, inventories,
prepaid expenses
Less Current Liabilities

Include bank loans and notes payable, long term debt due within one
year, accounts payable, taxes payable, wages, salaries, bonuses
payable
Net Current Assets (or shortfall)
Fixed Assets (net of depreciation)
Total Assets
Medium and Long Term Debts (due beyond one year)
Owners Equity
Include shares/stock value, additional contributed capital, retained

earnings and reserves
Total Liabilities and Owners Equity
Year - 1
Liquidity Ratio Ratio
Current assets divided
by Current Liabilities
FIDI-FAIM(PLUS) requirement is 1
Page 13 of 16
Ratio Year - 1
Gearing Ratio Medium and long term
debt divided by Owners
Equity
FIDI-FAIM(PLUS) requirement is 2
Prepared by
Name of Accountant:
Name of Officially recognised independent

Accountancy firm: accountancy firm/recognised firm of
(Please print) professional public accountants
of
E-mail:
Tel.:
Fax:
Certification / licence
number:
Signature: Date:
Page 14 of 16
ADDENDUM C
INSURANCE (PREREQUISITE)
Provide the Insurance Declaration (Addendum C) of this application form to your
insurance company. This form should be completed, signed and stamped by the insurers
to verify your compliance with the insurance requirements of FIDI-FAIM
If you have several insurance companies, make sure that the full scope of FIDI-FAIM
requirements is covered by the information provided to us, by duplicating this form. Attach the
completed form(s) to the application.
Page 15 of 16
ADDENDUM C
FIDI-FAIM INSURANCE DECLARATION FOR CURRENT AND PREVIOUS YEAR(S)
Applicant (name of moving company)
Situated in (location of moving company)
Insurance certificates are issued by
Claims are settled by
I (name)
in my function as
authorized to represent (insurance company)
All 3 items below must be filled in, otherwise this document is NOT valid
We declare that the following insurance cover in respect of the above applicant is in effect.
1 Insurance cover for customers (or similar protection) who have specifically requested it for their
goods being shipped or stored, at a value declared by them. Subject to the terms and conditions of
the policy placed with .......... (Insert name of insurers) and expiring
on . (expiry date)
2 Insurance cover to protect the contractual liability of the applicant in the event of being found to be
negligent for the loss of or damage to customers goods; this to apply irrespective of whether the
customer has purchased insurance cover against loss or damage. Cover is subject to the terms and
conditions of the policy provided by.......... (Insert name of insurers)
and expiring on . (expiry date)
3 Insurance cover or protection which is to the benefit of the applicant which will adequately respond to
the movers liability at common law or under statute for bodily injury to a Third Party and for loss of or
damage to Third Party property. Cover is subject to the terms and conditions of the policy placed with
......... (Insert name of insurers) and expiring on
(expiry date)
This document is to be signed by the insurance company or the insurance broker,
representing the insurance company
Insurance company name: .
Insurance company contact person:
Tel: Fax: ..E-mail:
Date: ...
Stamp of the insurance company or the insurance broker: Signature of insurance company
representative:
Page 16 of 16

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FIDI ACCREDITED INTERNATIONAL MOVER

FIDI name (this is used by FIDI in all other communications)

Your FAIM Co-ordinator

FAIM Co-ordinator E mail

Has your company operated in intercontinental moving for the

Address warehouse 1 (Owned / Leased / Other). Distance to office: .

Internal moving software Yes No

External tracking system (for agents and/or Yes No

OFFICE STAFF: AE CE = ... ... = . %

OPERATIONAL STAFF: AJ CJ = ... ... = . %

* AD: See box Horizontal D and vertical A

Container transport is Yes No

Other office staff I

OFFICE STAFF: BE CE = ... ... = . %

OPERATIONAL STAFF: AJ CJ = ... ... = . %

OPERATIONAL STAFF: BJ CJ = ... ... = . %

* C: See boxes vertical C in the personnel management roster Total Staff

Period of two/three years *:

TOTAL NUMBER OF CLAIMS A= B+C

- Settled by your company B

Authorized to represent (legal name applicant)

With FIDI name (trade name)

APPLICATION FOR THE CERTIFICATION PROGRAMME (select):

Company Seal Date and signature

* Two years for First Time Applicants

COMPANY FIDI NAME & CITY:

8. Are the FIDI-FAIM programme standards appropriate?

9. Any other constructive comments would be highly appreciated.

FINANCIALS (PREREQUISITE FOR FIRST TIME APPLICANTS)

You are required to submit with the FIDI-FAIM/FIDI-FAIMPLUS application form:

Financial Summary (from enclosed financial accounts)

Less Current Liabilities

Include shares/stock value, additional contributed capital, retained

Total Liabilities and Owners Equity

Name of Officially recognised independent

Applicant (name of moving company)

Situated in (location of moving company)

Insurance certificates are issued by

Claims are settled by

authorized to represent (insurance company)

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