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FOCALPOINT
REFUNDS
NOTICE
Web: www.benelux.travelportservices.com
June 2010
INDEX
INDEX ............................................................................................................................................. 1
INTRODUCTION ............................................................................................................................ 2
REFUND OF UNUSED ETICKET WITH PFC TAX AND CANCELLATION FEE ......................... 8
If a passenger decides to cancel (part of) his ticket, he can request a refund for the
unflown sectors and unused taxes. It depends on the conditions of the fare if a refund
can be granted. Normally airport taxes can be refunded. The refund of fuel surcharges
depends on the policy of the airline.
To check if the fare can be refunded, the notes of the original fare with the original date
of issue need to be checked.
Full Refund. If a ticket is not used and the fare allows a refund, with or without
cancellation fee, this is considered a full refund.
Partial Refund. If a ticket is partly used, or the fare is nonrefundable, this is seen
as a Partial Refund.
A Refund can only be done if the ticket still has valid flight coupons and the eticket is
displayed. From the eticket the Refund Template can be opened.
Refunds can only be made in the agency of original issue and in the same currency.
If the ticket to be refunded is a First Issue, the template will be filled in automatically
with the data from the eticket, including the original fare and tax information.
In case of a refund of an exchanged document, the fare information needs to be added
manually.
After the refund has been done, the Sales Report is updated.
All automated refunds are being issued by the agent at his own risk and account.
In case of doubt, the agent has to submit a refund application to the airline
concerned.
FD23SEPAMSSIN/KL-B.T22APR10
Response:
Entry: TRNE0749900298382/22APR10
Issue date of ticket
Ticket number (3 airline code 10 ticket number)
The system will respond with fill-in-formats (FIF), which must be completed
by the issuing agent.
When the final Enter is made, a refund message is sent to the airline, which
may accept or reject it.
Airline do not make any verification on the tariff rules or the refund amount.
To enter the correct data is the agents' responsibility.
Refund Screen 1:
If the first screen is completed, and if you selected Y for unused taxes to be
refunded, the tax screen will be displayed, otherwise the second refund screen
is displayed (see next pages).
The Refund Tax Screen will be shown. The field will be populated with the taxes on
the ticket.
Taxes which cannot be refunded can be deleted from the tax box, by substituting
the tax amount and the tax iso-code by dots. Do not overwrite the tabstops, do
not switch on the Insert button.
Refund Screen 2
The TOTAL (cash or credit) REFUND DUE, calculated from the information on the
previous screen(s), is shown on this screen. (fare to be refunded + unused taxes )
Response:
The status of the electronic segment(s) will be changed into RFND (REFUNDED)
FD23SEPAMSSIN/KL-B.T22APR10
The system will respond with a few fill-in-formats (FIF), which must be completed by the
issuing agent.
When the final Enter is made, a refund message is sent to the airline, which may accept
or reject it.
Please mind that the airline does not make any verification on the tariff rules or the
refund amount. To enter the correct data is the agents' responsibility.
Cash Amount used: Complete when form of payment was other than
credit card. For full refund, enter 0.00
Credit Amount used: Complete when form of payment was credit
card. For full refund, enter 0.00
Cancellation Charge: In this case 180.00.
Unused Taxes to be refunded: Tab to this field and enter Y and press
Enter.
If the first screen is completed, and if you selected Y for unused taxes to be
refunded, than the tax screen is displayed, otherwise the second refund screen
is displayed (see next pages).
The Refund Tax Screen will be shown. The field will be populated with the taxes on
the ticket.
Taxes which cannot be refunded can be deleted from the tax box, by substituting
the tax amount and the tax iso-code by dots. Do not overwrite the tab-stops,
do not switch on the Insert button.
The TOTAL (cash or credit) REFUND DUE, calculated from the information on the
previous screen(s), is shown on this screen. (fare to be refunded + unused taxes )
Response:
The status of the electronic segment(s) will be changed into RFND ( REFUNDED)
FD23SEPAMSSYD/BA-B.T27APR10
Check the Fare Notes (only a part of the fare notes is shown)
In this situation a Refund after departure is allowed. Follow the procedure below:
Since this fare has the same Rule Number as the original fare, it can be used.
Since only part of the ticket is not used, not all the taxes can be returned to the
passenger. There are different possibilities to assess the applicable taxes.
1) Use FTAX entries, In this case FTAX-NL and FTAX-GB to retrieve the
applicable taxcodes for this departure sites.
2) Make an FQP of the original and new situation and compare the taxes.
In this case:
FQPAMSX-LHRSYDX-LHRAMS.B+BA
FQP*3
Taxes to be refunded:
The applicable amounts should be taken from your ticket, not from your FQP.
The system will respond with a few fill-in-formats (FIF), which must be completed by the
issuing agent.
When the final ENTER is made, a refund message is sent to the airline, which may
accept or reject it.
Please mind that the airline does not make any verification on the tariff rules or the
refund amount. To enter the correct data is the agents' responsibility.
Cash Amount used: Complete when form of payment was other than
credit card. For this partial refund, enter 1297.00
Credit Amount used: Complete when form of payment was credit card.
Cancellation Charge: When a cancellation charge is to be applied to the
transaction, enter the appropriate amount. If no cancellation charges are
applied, leave blank.
Unused Taxes to be refunded: Tab to this field and enter Y or N as
appropriate and ENTER.
If the first screen is completed, and if you selected Y for unused taxes to be
refunded, than the tax screen is displayed, otherwise the second refund screen
is displayed (see next pages).
The Refund Tax Screen will be shown. The field will be populated with the taxes on
the ticket.
Change the Refund Tax Screen. Fill in the taxes to be refunded and press Enter
after the last tax.
Enter the amount of taxes as applicable e.g. 26.20 and the two letter tax code
e.g. UB
Taxes which cannot be refunded can be deleted from the tax box, by substituting
the tax amount and the tax iso-code by dots. Do not overwrite the tab-stops,
do not switch on the Insert button.
The TOTAL (cash or credit) REFUND DUE, calculated from the information on the
previous screen(s), is shown on this screen. (fare to be refunded + unused taxes )
Response:
The status of the electronic segment(s) will be changed into RFND ( REFUNDED)
FD23SEPJFKCHI/AA-M.T22APR10
Entries: *HTE
*TE/0019900298388
*TE/KL/23SEPJFKCHI-GAKUMBA
The system will respond with a few fill-in-formats (FIF), which must be completed by the
issuing agent.
When the final ENTER is made, a refund message is sent to the airline, which may
accept or reject it.
Please mind that the airline does not make any verification on the tariff rules or the
refund amount. To enter the correct data is the agents' responsibility.
Cash Amount used: Complete when form of payment was other than credit
card. For this partial refund, enter 0.00
Credit Amount used: Complete if form of payment iss credit card.
Cancellation Charge: In this case, since a Full Refund is allowed, without
cancellation charges,, leave blank.
Unused Taxes to be refunded: Tab to this field and enter Y or N as
appropriate and ENTER.
The Refund Tax Screen will be shown. The field will be populated with the taxes on
the ticket. To refund all taxes press Enter after the last tax.
The TOTAL (cash or credit) REFUND DUE, calculated from the information on the
previous screen(s), is shown on this screen. (fare to be refunded + unused taxes )
Response:
The status of the electronic segment(s) will be changed into RFND ( REFUNDED)
FD22JUNAMSMEX/KL-H.T06MAY10
In case of an upgrade, also check cancellation penalties for the original fare. These
might still be applicable.
Entries: *HTE
*TE/0019900298395
*TE/KL/22JUN-HENRIQUEZ
The system will respond with a few fill-in-formats (FIF), which must be completed by the
issuing agent.
When the final ENTER is made, a refund message is sent to the airline, which may
accept or reject it.
Please mind that the airline does not make any verification on the tariff rules or the
refund amount. To enter the correct data is the agents' responsibility.
In case of a Refund of a Reissue, some fields in the refund box will not be populated
automatically. In this case the agent needs to add the:
Cash amt ex tax paid: Total fare that has been paid, in this case EUR 964.00
Credit amt ex tax paid: Complete if the fare has been paid by credit card.
Total tax amount paid: Total tax amount paid, is the total amount paid on the
reissued ticket, in this case 245.12.
Cash Amount used: Complete when form of payment was other than credit
card. For this partial refund, enter 0.00
Credit Amount used: Complete if form of payment is credit card.
Cancellation Charge: In this case, since a Full Refund is allowed, without
cancellation charges,, leave blank.
Unused Taxes to be refunded: Tab to this field and enter Y or N as
appropriate and ENTER.
The rest of the refund procedure is the same as normal. It might be necessary need to
find tax codes and tax amount in the original ticket.
Specified XT taxes
Reissued ticket:
XT taxes are not specified, unless done during reissuance. Since the total XT tax
amount is the same in the new situation, the specified taxes can be found in the original
ticket.
Please make sure that your workstation is linked to an itinerary printer when requesting
for an automated refund.
It is not possible to re-print the Automated Refund notice!
Inputs:
HMPR/1JUL-30JUL/REF Display the list of all Automated Refunds
P- HMPR/1JUL-30JUL/REF Print this list
If you want to transfer Automated Refund data into your Back-office system you will
have to ask for a 4th screen : the (Machinable Interface Record) screen.
Input : In the 2nd Refund Screen you can ask for the 3 th Refund screen, leave this 3 th
screen blank and Tab to MIR screen
Any required data is completed as free format text as defined by your back-office
provider.