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Table of Contents
Your Mission: Deliver a satellite communications solution for your vessel or fleet that meets
your operational needs, budget requirements, and is a success with everyone at sea and on shore.
This optimized PDF is designed for use both as a printed document as well as an interactive
document on a tablet, laptop, etc. The end result will be a comprehensive look at the potential
features and requirements across your fleet
and organization.
Who has access to the existing SATCOM system? __ Operations __ Crew __ Both
Finance
How much data does each vessel currently use? _____MB/month
Understanding your current data usage provides a baseline for minimal operations, especially as many legacy
services have slow speeds and high per MB costs that lead to serious constraints on usage.
Focus: Costs and Consumption
How much data do you expect each vessel to use with a new SATCOM
system? _____MB/month
When a new Internet connection is available with higher speeds and lower costs, people naturally want to
consume that capacity. Understanding your true data needs and expectations for operations, crew, and more,
is critical to selecting the right service and airtime package.
Focus: Costs and Consumption
Will crew access (phone and/or data) be a requirement for the new solution?
Figuring out the balance between operations and crew access, the data demands, managing that data, and
staying on budget can be a challenge. Deciphering Broadband at Sea: Getting Your Maritime Connectivity
Strategy Right Challenges and Best Practices offers some valuable insights.
Focus: Crew Welfare
Notes
Operations
Will you be consolidating or operating multiple systems for monitoring and
reporting on different processes?
The growing number of onboard sensors and the information available are driving a Big Data revolution in the
maritime world. Will your selected SATCOM solution support the fast, efficient, and affordable transmission of
that data to your teams on shore?
Focus: Big Data
Will Operations need access to Cloud-based apps for efficient onboard systems
management?
Ships are increasingly operating as mobile nodes of your offices and the Cloud-based apps you rely upon on
shore also offer great value to your officers and others. Consider whether you will need to ensure sufficient
bandwidth and speed to make use of these apps.
Focus: Big Data
Will you be depending on secure, automatic delivery of large digital files like charts,
weather forecasts, security updates and voyage planning information?
Maritime regulations increasingly require that vessels will receive the most up-to-date data digitally (e.g.,
ECDIS) and constant updates from shore are also critical to voyage optimization and more. What is your
strategy for sending these updates to your vessels in a regularly scheduled and affordable manner? Will you be
using your monthly data allocations for this or will you seek out a complementary content delivery service?
Focus: Content Delivery
Notes
Are you planning to deploy a digital library of all necessary regulations and other
documentation mandated by regulatory authorities?
Regulations change all the time. Whats your process for getting these updates to your ships, officers, and crews?
Focus: Content Delivery
Do you have a training content delivery system that can broadcast up-to-date
training to the vessel?
Video and computer-based training are regularly shown to be the best forms of training available to keep crew
and officers current. Will you rely on computer updates and DVDs delivered at the dock or will you want
current and timely training to be delivered via satellite?
Focus: Content Delivery
Are you equipped with a training management service to track individual seafarers
and support necessary inspections?
Effective training and up-to-date records are a regulatory requirement in many situations. Consider the data
requirements as well as the value of a training management system that can track onboard training and relay
that data and records both to shore-based administrators and to other vessels in the fleet should an officer or
crew member change vessels.
Focus: Training
Notes
How will you be providing entertainment onboard (e.g., TV shows, sports updates,
movies, and music channels) that is licensed for commercial use?
Providing licensed news, sports, and entertainment content is valuable for crew morale and also reduces the
risk of copyright violation and fines should seafarers be bringing personal DVDs on board for crew-wide use or
illegally downloading content from Torrent sites.
Focus: Content Delivery
Do you plan to provide crew access to news from home on a daily basis, either via
video or print?
News from home consistently ranks among the highest demand items for crew access, especially when it can be
provided in their native language. Do you have a delivery solution in mind to provide daily news via TV or via
newspapers that could be read digitally on phone, tablet, or PC, or printed out for crew consumption?
Focus: Content Delivery
Notes
Do you need access to onboard closed circuit TV (CCTV) systems or onboard video
surveillance systems from your shore-based offices?
Video footage can consume substantial bandwidth depending on format and quality. Consider your streaming
data needs and video quality should your security team require this information.
Focus: Costs and Consumption
IT and Communications
Will you want to allocate data on a daily, weekly, or monthly basis to crew, officers,
and operations?
An open Internet connection for uncontrolled data use by officers, crews, and passengers can lead to
unexpectedly high monthly bills or a dramatic reduction in data speeds if you violate your service providers
Fair Access Policy fine print. A data allocation system that permits you to set different profiles that include
a set amount of data for each user can prevent excessive data use and keep your vessels on budget.
Focus: Transparency and Control
Notes
What level of security do you expect your satellite service provider to deliver?
Network security is vital to ensuring protection for your data. Consider whether or not your prospective
service provider offers network features like global multiprotocol label switching (MPLS), global static
IP addresses for your vessels, etc.
Focus: Big Data
Are you expecting to use one antenna to support operations and crew
communications and if so, would the ability to have two separate airtime plans
running from one antenna be of value?
Purchasing and installing two satellite communications antennas to support two different functions on board
isnt always practical from a budget perspective. Will your prospective service provider be able to provide split
billing with a single antenna supporting two airtime plans?
Focus: Cost and Consumption
What is your expectation for warranty coverage from your service provider and is
that warranty being managed by a third party (e.g., a separate antenna supplier)?
Keep it simple will you be able to get a warranty that runs up to five years to maximize the long-term value
of your investment? If you need service under that warranty, will you have a single point of contact for all
support-related needs or will you be bounced between different hardware manufacturers and suppliers?
Focus: Costs and Consumption
Notes
Engineering
Will your vessels be equipped with equipment monitoring sensors and do you have
an affordable means of getting the data off the vessel?
The growing number of onboard sensors and the information available are driving a Big Data revolution in the
maritime world. Predictive analysis can improve maintenance and performance. Will your selected SATCOM
solution support the fast, efficient, and affordable transmission of that data to your teams on shore?
Focus: Big Data
Business Development
Does the Business Development team need access to a fleet tracking display to
show the current position of all the companys vessels?
Do you have a secure mechanism by which to see position and status of every vessel at the same time on a
single map? Will your Business Development team find this a valuable tool when working with charter or
shipping clients? Consider a SATCOM solution that is paired with a secure partner portal that can deliver that
information to every authorized user.
Focus: Transparency and Control
Notes
Seafarers
Will phone and Internet access be provided at no cost by the company?
Crew calling offers the best link for seafarers to home. Will the company provide calling minutes at the
companys expense for crew?
Focus: Voice Service
Is providing licensed content (e.g., sports, news, movies, TV, music) for crew use a
priority to recruit and retain well-qualified crew and officers?
Providing licensed news, sports, and entertainment content increases the appeal of your fleet to prospective
officers and crew, and is valuable for crew morale. Plus, it reduces the risk of copyright violation and fines
should seafarers be bringing personal DVDs on board for crew-wide use or illegally downloading content
from Torrent sites.
Focus: Content Delivery
Notes
Knowing this information reduces your risk of selecting a service and package based on limited
past use, rather than your vessels future needs.
Plan Type Fixed Plans Use-based Metered Plans Use-Based Open Plans
What are Traditional fixed plans are Metered plans, such as KVHs Extremely affordable with the
they? built around a fixed monthly M Plans, typically include the highest network speeds, large
cost with prices usually highest network speeds for all monthly data bundles, and the
varying based on data rates plans, and mid-range per MB lowest per MB pricing.
and relatively high per MB pricing for the monthly data
pricing. bundles.
Pros Known, consistent monthly Programs like KVHs M Plans Programs like KVHs OP plans
cost with limited data offer the highest network offer the highest network speeds
management needs. speeds for all plans. for all plans.
Bundles can start for as low as The price per MB can be as low
$49 per month for 50 MB as $0.12 depending on package.
Metered plans should include Open plans should include
access to versatile data access to versatile data
management tools to control management tools to control
data use, and avoid exceeding data use and avoid exceeding
the monthly plan allotment the monthly plan allotment,
and offer the same certainty as and offering essentially the
with fixed data plans. same certainty as with fixed
data plans.
No data speed throttling
when the monthly plan is No data speed throttling when
exceeded. the monthly plan is exceeded.
Mid-range pricing for Extremely low pricing for
additional MBs when needed. additional MBs when needed.
Pooling could be an option to
minimize any potential overage.
Cons Lower cost plans have Metered bundles typically Require a level of
extremely slow speeds arent well suited for high-data administration to take full
(e.g. 128 Kbps/64 Kbps), use situations, often maxing advantage of data management
definitely not what you out at 2-3 GB bundles per tools to ensure that each ship
would consider broadband. month. and all users remain within
their monthly data allotment.
Per MB pricing may be Require a level of
significantly higher than administration to take
other plan types. full advantage of data
management tools to ensure
Exceeding the monthly
that each ship and all users
data speeds (usually defined
remain within their monthly
in fine print Fair Access
data allotment.
Policies) often results in a
dramatic throttling back of
data rates to a fraction of the
plans promised speeds for
a period of time. This is the
network providers means of
protecting against overuse.
KVH Industries, Inc. KVH Industries A/S KVH Industries Pte Ltd.
Tel: +1 401 847-3327 Tel: +45 45 160 180 Tel: +65 6513 0290
Email: sales@kvh.com Email: sales@emea.kvh.com Email: sales@apac.kvh.com