Products

Residential Products
Residential products are ones that are in single family units. Maintenance is not mandatory, but still
highly necessary as they require regular adjustments and monitoring.

Infinity

https://www.savaria.com/products/home-elevators/infinity-elevator

This model works with a hydraulic drive system.

Most commonly changed parts: Hose, batteries, cylinder seal

The hose and battery pack expire after 5 years. The battery pack is what lowers the elevator in case of
power failure. A faulty hose or cylinder seal makes the system lose pressure and causes the elevator to
readjust often.

Eclipse

https://www.savaria.com/products/home-elevators/eclipse-elevator

This model works with a chain drive system and does not require a machine room.

Most commonly changed parts: batteries

Battery expires after 5 years.

Gearless

https://www.savaria.com/products/home-elevators/gearless-elevator

It is a new model and also very rare (only 2 on our territory). It is not perfected yet and the mechanics
are not all comfortable working on them as they do not know the product very well yet.

Slim line doors

They are sliding door for the residential elevator similar to what a commercial elevator would have. They
are not the most common as they are pricier, but they are safer than swing doors as they are not
affected by 3x5 issues or locks issues.

They sometimes get misaligned and need to be adjusted. (gap between doors at the bottom)

Multilift

https://www.savaria.com/products/wheelchair-lifts/multilift-deck-lift

This is a wheelchair lift that can be indoor or outdoor. Very rarely, if they are used as mobile unit they
can be considered commercial units. They can be enclosed or not.
Commercial Products
TSSA requires that all commercial elevation products be maintained regularly by

For lifts, TSSA requires 2 maintenance visits per year. Note that our plans offer by default 4 visits per year
as it is what we recommend as the manufacturer. (We sometimes offer 2 or 3 visits packages as a closing
tool)

For LULAs, TSSA require 6 maintenance visits per year and maintenance rates are higher for those
products.

Orion

https://www.savaria.com/products/commercial-elevators/orion-elevator

This is a LULA elevator (limited use/limited application). Most of the ones we sell are going to be in
school, churches or small offices. .

V-1504

This is a mostly commercial wheelchair lift. (Sometimes residential but rarely). It is a very popular
product.

Prolift

https://www.savaria.com/products/wheelchair-lifts/prolift-vpl
This is a commercial constant pressure operations lift. (This means that you have to keep pressing the
button for it to work). It works with a hydraulic system so it also needs the hose and batteries changed
every 5 years.

Delta/Omega Platform lift

https://www.savaria.com/products/wheelchair-lifts/delta-lift

Those are commercial inclined platform lifts that are installed in a stair case. Delta is for straight staircase
and omega for curved stairs. They are not the most popular products.
Concord System
This is the system that contains all the information about our jobs. There are many modules, but the
following guide is mostly about the maintenance module.

Some quick tips

- Always use the CLOSE button and not the x at the top of the window.
- The system will crash once in a while for nothing
- Always double check the documents automatically generated by the system
-

New turnovers

When the installation department is done with an unit, they turn it over to the owner and that is when
the maintenance team comes in.

Right after turnover, the file is created in the maintenance module. Information is the rest of the system
is sometimes transferred automatically to the file, but not always.

Some information as highlighted in the picture needs to be filed up.

1) Fill up the product type

2) Fill up the contact information is it is
available. (it is possible that it is necessary to
go in the install module to get that)
3) Move over the information on the billing side
unless it is different from the contact
information.
4) Check the taxable box if necessary
Entering a New Contract
1) Make sure that all contact information is filled up correctly.
2) Fill up package info
maintPack: Bronze, Silver,
Visits: 2, 4, 6, etc.
Amount: price of contract before tax

3) Go to Maint. History.
a. Chose contract start month
b. Pick maintenance months (Cannot be the same month as the contract start date)
c. Click new ticket and type 6 for a New contract ticket.
4) In the new ticket,
a. Choose acc pack location ( MT Orders)
b. Fill completed date
c. Fill Due date
d. Pick Sales person and fill approved date
5) Go to invoicing

a. Fill item code (MT + B for Bronze, S for silver, etc + number of visit )
Ex. MTB2 for bronze 2, MTG6 for Gold 6 visits.
b. Put in Price before tax in Unit Cost
c. Press tab until the total appears
d. Enter
[DATE - This is a Contract type maintenance contract which automatically renews
unless 60 days written notice is given. Thank you for signing with Savaria. ]

6) Go to scans
a. Click attach scan to ticket and attach signed contract PDF
b. Name file Maint. Contract

7) Fill up 24/7 Section if needed ( silver, gold or platinum contracts)

Making a quote into an order

1) Open ticket
2) Pick ACC PAC
3) Fill up PO, Auth By, Due Date
4) Fill up Auth Date
5) Click Email Work order package
6) If necessary, attach scan of the confirmation in the scans section
Reviewing the Tickets

All tickets that are completed are sent to the Maintenance Sales email. Sometimes nothing else needs to
be done, but other times actions are required depending on the type of ticket. Below are the different
types of tickets. Most things that need to be done are from the notes of the mechanics, so it I important
to pay attention to that.

Maintenance Ticket
Generally no actions required unless it is specified in the notes sections. Those tickets are also
automatically emailed to the owners.

Service Ticket/ Order Ticket

Requires that you check in the system if the ticket dropped down. In other words if it is in the
completed section. If not enter the completed date. If that is not done, the ticket cannot be invoiced.

Quote Ticket
If the quote was approved on site, convert it to an order right away. (Signature and name on the ticket)

If not, the quote must be emailed to the owners with a short description of the work that needs to be
done. When they confirm their approval, convert it to an order.

About the 3x5 Rule

The space between the back of an elevators swing door and the cab gate is very dangerous. The
American Society of Mechanical Engineers has created rules related to the design of elevators in an
attempt to prevent injuries.
 The ASME adopted A-17, the first safety code for private residential elevators, in 1955 to respond to
safety concerns. It said that the distance from the door or gate to the sill could not exceed two inches
and the distance from the hoistway face of the landing door or gate to the car door or gate could not
exceed four inches. The requirements were relaxed over the years, which led to more safety concerns
and the eventual adoption of the 3-5 Rule.

In the case of Savaria, since January 2017 an elevator cannot be turned over without meeting code.
Previously, the contractors signed a form that made them responsible for the 3x5 rule but it was later
discovered that the often did not actually make the elevators compliant with the rule.

It was then decided that all elevators turned over in 2015 and 2016, will be made compliant.

Measuring
Since January, the majority of the jobs have been measured, but they are still some that have not yet.
Here is a guide for measuring the 3x5 rule.
1) Fill up identification template with white
out marker
2) Place the tape measure preferably next
to the door frame.
3) Take picture from directly above so that
the measures seen on the picture reflect
reality as close as possible.
4) Do for every landing.
The 2 measures we are looking for are :
- The distance from the door frame to
the end of the flooring ( first red bar)
- The distance from the door frame to
the track of the sliding gate.