(801) 400-4157 ryan18147@gmail.

com
Ryan McClain 5579 Lopalena Circle West Jordan Utah

Objective Seeking an opportunity for learning and growth while providing customer service for the
benefit of The company and its customers.

Key Skills - Customer Service - Personable - Leadership

- Persuasive - Hard Worker - Dedicated
- Microsoft Excel - Microsoft Powerpoint

Employment - Document Coordinator- Varian Medical Systems Aug. 2013-Present

o Mastered the Microsoft office
o Processed Engineers work
o Increased functionality of current processes
o Worked well in Team atmosphere
- Technical Support Agent ZAGG - April 2013 Aug. 2013
o Salesperson of the month
o Provided great customer service to customers
o Processed and organized mail
- Technical Support Agent Vivint July 2012 to April-2013
o Provide troubleshooting and technical support on home automation systems via inbound
and outbound calls
o Take payments from current and delinquent customers
o Coach other team members with difficult situations
o Schedule appointments for technical repairs and installations
o Sell new and upgraded equipment
o Maintain pipeline of customers considering upgrading their equipment
- Warehouse Worker Rocky Mountain ATV April 2012 to July 2012
o Stocked product according to specified location
o Handled incoming shipments
- Laundry Representative Provo LDS Temple January 2012 to July 2012
o Washed and folded linens
o Lead and trained volunteers in assigned duties
- Religious Mission January 2010 to December 2011
- Shift Manager Subway August 2006 to December 2009
o Accounted and recorded each day's earnings
o Managed night shift
o Resolved escalated situations with customers
Education - Utah Valley University - General Studies
o Fall 2012 semester
- Payson High School - High School Diploma - June 2009

References - Daniel Hinjosa ZAGG supervisor

- Mike McLaughlin ZAGG supervisor
- Eddie Ramirez - Vivint Supervisor - 801-809-3952