Hotel Hotel Rating and Branding

A hotel is an establishment that provides lodging paid Star rating:

on a short-term basis. Facilities provided may range
from a basic bed and storage for clothing, to luxury Star Ratings are an internationally recognised symbol for There are nine key areas of assessment.
features like en-suite bathrooms. quality accommodation standards. The six most critical areas are:
They are used in more than 70 countries worldwide and
Types of Hotels reflect the cleanliness,
quality and 3. The relevant standard of quality in the six critical
condition of guest facilities. areas as highlighted below.

There are five levels of accommodation

High grade: city center hotels,
standards ranging from one to fivestars
including adaptive reuse and
applicable to hotels, resorts and apartment hotels.
mixed development
travellers recognise and use Star Ratings Hospitality Service
when they choose accommodation.

In 1962 WTO (World Tourism organization)

developed universally accepted hotel rating system.

Resort hotels: including mixed Bathrooms Bedrooms Cleanliness

Mid range: commercial development resort, vacation An establishment will need to satisfy
hotels in suburban areas, villages and adaptive reuse of three elements to reach a particular star rating:
near airports, ferry ways country villages
and town
1. All relevant requirements must be met.
2. The overall percentage score for quality Food
Suite hotels: must reach the appropriate band
Budget The star rating level across all of
condomium
hotels: these six areas
and service
transient must be met in order to achieve a
apartments
users particular star
rating.

The remaining three areas are:

POINTS FOR STAR RATING OF HOTEL exterior,
public areas,
dining room/restaurants.
Where additional facilities are pro-
vided
e.g. spa, these will also be assessed