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Understanding requirements
To connect Lync users with the Skype community, Lync administrators must first enable
Lync-Skype connectivity. Lync and Skype users can then add contacts, share presence,
exchange person-to-person (1:1) IMs, and make audio calls. The following table covers
these capabilities in greater detail.
You can connect Lync users to Skype by using the Microsoft Lync 2010 or Microsoft
Lync 2013 desktop clients, and any of the Lync 2013 mobile clients.
To connect Skype users to Lync, you must install the latest Skype client. You must also
sign in to Skype by using a Microsoft account in order to communicate with Lync
contacts.
Table 1. Capabilities of Lync-Skype connectivity.
Installing Skype
You can install the Windows desktop client or choose from a variety of Skype clients for
different devices.
Merging accounts
You can merge your existing Skype account with your Microsoft account for single sign-on
across a variety of applications and services.
To merge accounts:
Adding contacts
For Lync and Skype users to connect, they must be added as contacts. The following
procedures walk you though the various ways of adding contacts, along with configuring
Lync alerts to ensure that requests from a Skype user appear and are discoverable.
1. From Lync, tap or click Add a Contact, and then tap or click Add a Contact Not in My
Organization.
4 | Using Lync-Skype connectivity
To add a Skype contact to Lync when the contact is using a custom domain name:
1. From Lync, tap or click Add a Contact, and then tap or click Add a Contact Not in My
Organization.
2. From the list of available contact providers, select Skype.
3. In the IM Address box, type the Microsoft account of the Skype user in the format
user(domain)@msn.com. For example, for user bob@contoso.com, you would type
bob(contoso.com)@msn.com.
5 | Using Lync-Skype connectivity
IMPORTANT: This step is not required for Microsoft accounts that use the following
domain names: @live.com, @hotmail.com, and @outlook.com. For more information about
supported custom domain names, see Known issues that occur with public instant
messaging and Lync Server or Communications Server at
http://support.microsoft.com/kb/897567.
4. In the Add to contact group list, select a contact group to add the user to.
5. In the Set privacy relationship list, select the appropriate contact setting, and then tap
or click OK.
TIP: You can also use the Find someone or a room, or dial a number box in Lync and add
an address that resembles user(domain)@msn.com. So for the bob@contoso.com
Microsoft account, you would use bob(contoso.com)@msn.com for the entry.
The new contact is now added to your contact list, but you will see a question mark
instead of their status icon until they accept your request. When your new contact
accepts your request, you can see when theyre online, initiate IM conversations, and
make audio calls.
7 | Using Lync-Skype connectivity
Important Note: The Lync Server administrator must configure the Lync users policy settings
to allow incoming requests. If not, the Lync user will not receive contact requests from the Skype
user. Depending on the configuration of the Lync users policy settings, the request to add the
Skype user will appear on the Lync clients New tab. To begin communicating with the Skype
user, the Lync user must add the Skype user to either the Favorites list or a contact list.
Having conversations
As shown in the following table, not all Lync features are available when youre
communicating with Skype contacts.
Table 2. Available and unavailable Lync features for communicating with Skype
contacts.
To send an IM:
1. Select the Skype user, and then tap or click Send an IM.
2. Type your message, and then tap or click Send.
8 | Using Lync-Skype connectivity
To send an IM:
1. Tap or click the Contacts tab, and then select the Lync user.
2. In the conversation box in the main window, type a message, and then tap or click
Send.
Note: If your contact is not available and you want to call them on their mobile or landline number, youll need Skype
Credit or a subscription. For more information, see Skype Credit at http://www.skype.com/go/skypecredit/?intcmp=CS-
Upsell-FA12106-1 and Rates at http://www.skype.com/en/rates/.
9 | Using Lync-Skype connectivity
Scheduling meetings
You cannot communicate with two or more Skype users at the same time. You can,
however, set up a conference call with multiple Skype users by inviting them to a Lync
Meeting. For more information, see Set up a Lync meeting at
http://office.microsoft.com/en-us/office365-lync-online-
help/redir/HA102827058.aspx?CTT=5&origin=HA104102480 .
Tip: Before you send the meeting invitation, tap or click Meeting options on the ribbon,
and then under Permissions, tap or click A new meeting space (I control permissions).
That way, the Skype users will not have to wait in the lobby before they join the meeting.
Troubleshooting conversations
Privacy settings may block incoming messages. If you arent receiving incoming messages, check your privacy
settings for Lync and Skype.
3. Verify that people in my Contact list only is not selected, because it prevents all non-
contact Skype (not just Lync) calls.
Microsoft Lync
http://office.microsoft.com/en-us/lync/
This guide is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR
STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. 2014 Microsoft Corporation. All rights reserved.