4) 0 UnitedHealthcare fee? t PO Box 29675 Hot Springs AR 71903-9675 July 13, 2017 JOHN MATTHEWS ye Dear JOHN, We are currently meeting with Vanderbilt Health System representatives and hope they will remain a network provider after August 15, 2017. While we have not reached an agreement yet, our goal is to keep Vanderbilt Health System in our network. If we are not able to reach an agreement with them, Vanderbilt Health System will no longer be part of the AARP® MedicareComplete® Plan 1 (HMO) network starting August 15, 2017, You can visit uhe.com/Vanderbilt for more information about the ongoing discussions between Vanderbilt Health System and UnitedHealthcare and to sign up for email updates. What happens when a network provider leaves the network? You may be able to continue to receive care with Vanderbilt Health System if they leave our network. However, any care you receive from an out-of-network provider may cost more or not be covered by your plan. Please see your Evidence of Coverage for more information on out-of-network providers and your costs. We suggest you become familiar with other network providers in case Vanderbilt Health System doesn’t accept the terms of the plan as an out-of-network provider. How do | find other network providers? ‘To find a network provider near you, please call the toll-free Customer Service number on the back of your member ID card. We're happy to help you find a provider in your area. Continuing care with a provider that is no longer in the network In some situations, you may be able to continue seeing an out-of-network provider at network costs. This is called Continuity of Care. For example, if you are actively getting treatment for a serious medical condition such as chemotherapy or radiation therapy, you may qualify for Continuity of Care. Call Customer Service to see if you qualify. You will need authorization to continue seeing Vanderbilt Health System at the network cost. -continued on back- 07/27/2017 3PM (GMT-04:00)Questions? Ifyou have any questions or need help transitioning your care, please call the toll-free Customer Service number on the back of your member ID card. Thank you for being a member of our plan. Sincerely, The UnitedHealthcare Team Do we have the right address for you? If not, please let us know so we can keep you informed about your plan. Plans are insured through UnitedHealthcare insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a Medicare-approved Part D sponsor. Enrollment in the pian depends on the pian’s contract renewal with Medicare, The company does not discriminate on the basis of race, color, national origin, sex, age, or disability in health programs and activities, We provide free services to help you communicate with us. Such as, letters in other languages. or large print. Or, you can ask for an interpreter. To ask for help, please call the member toll-free phone number listed on your ID card. ATENCION: Si habla espafol (Spanish), hay servicios de asistencia de idiomas, sin cargo, a su disposioién, Llame al numero de teléfono gratuito que aparece en su tarjeta de identificacion, Ea. HTS EPPS 07/27/2017 3PM (GMT-04:00)