MATRIX OF PROBLEM SOLVING STEPS vs.

TOOLS
Ability of problem solving depends upon the use of the appropriate techniques
as and when needed
12 steps as per QCFI

Seven basic problem

Cause and Effect

Scatter Diagram
Pareto Diagram
Brainstorming

Control Chart
Flow diagram

Stratification
solving steps

Check Sheet

Histogram
Suggested step

Diagram

Graphs
for problem
solving (*)

Identification of
1 1 work related
problems
Selection of
2 2
problem
Define the
3 3 problem

Analyze the
4 problem
Listing of
5 probable causes
Finding out the
6 causes of high
significance
Validation and
4 confirmation of
7 root cause
through data
analysis
Developing
8 Solutions/counte
rmeasures
Foreseeing
9 possible
resistance
Trial
10 5,6 implementation &
check performance
Regular
11 implementation
7
Follow up/
12 review
Strong Applicability Moderate Applicability

Version: 03, Release date: June-2007, Next Revision: Mar-2008 41 of 70