Académique Documents
Professionnel Documents
Culture Documents
with
JEFFREY PFEFFER
Graduate School of Business
Stanford U niversity
-
2007
()65.242
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()65.242
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Harvard Business School Press.
All rights rcserved.
Russian languagc cdition pulishcd Williams Puiishing House according to the Agrcement with
R&l Enterprises International, Copyright 2007.
Authorized translation from English language edition puhlished Havard Business School Press,
Copyright 2006.
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1
1 . Randy Shilts, d the d Played : Politics, People, d the AIDS
Epidemic (New York: St. Martin's Press, 1 987).
2. Ibid., 207.
3. Ibid., 220.
4. Ibid., 308.
5. Ibid., 4 1 1 .
6. Ibid. , 599.
7. Douglas . Smith and Robert . Alexander, Fumling the Future: How
Xerox Iveted, Then Ignored, the First Persoal Computer (New York:
William Morrow, 1988).
8. Richard . Nixon, Leaders (New York: Warner Books, 1982 }, 5.
9. Norton . Long, "The Administrative Organization as Political System",
Cocepts d Issues i Administrative Behavior, eds. S. Mailick and
E.H.Van Ness (Englewood Cliffs, NJ: Prentice-Hail, 1 962}, 1 1 0.
1 . Nixon, Leaders, 330.
1 1 . John W. Gardner, Leadership (New York: Free Press, 1990).
1 2 . Michael . Hannan and john Freeman, Orgaizatioal Ecology (Cam
bridge, : Harvard University Press, 1989).
13. Gardner, Leadership, 55-57.
14. Warren Bennis and Burt Nanus, Leaders: The Strategies for Taking
Charge (New York: Harper and Row, 1 985}, 6.
15. Ibid., 1 5- 1 7.
1 6. Nixon, Leaders, 324.
452
1 3. Ibid., 650-65 1 .
20. Herbert . Meyer, " Shootout at the johns- Mansville Corral", Fortue
( October 1 976): 1 46- 1 54.
2 1 . Ibid., 1 54.
23. john . Kotter, The General Managers (New York: Free Press, 1 982),
" Power, Success, and Organizational Effectiveness", and Power d
Influece.
40 ( 1 967): 1 0-26.
457
1 7. Michael Lewis, Liar's Poker: Rising through the Wreckage Wall Street
(New York: Penguin, 1990), 59.
18. john R.P. French, Jr., and Bertram Raven, "The Bases of Social Power",
Group Dynamics, eds. Dorwin Cartwright and Alvin Zander, 3rd ed.
(New York: Harper and Row, 1 968), 259-269; Patchen, " Locus and
Basis of Influence", 2 1 0.
1 9. Stevens, Sudden Death.
4
1 . Michael L. Tushman, William . Newman, and Elaine Romanelli,
" Convergence and U pheaval: Managing the U nsteady of
Organizational Evolution", Califomia Management Review 29 ( 1 986):
29-44.
2. R.E. Nisbett and L. Ross, Inferences: Strategies and Shortcomings
of Socialjudgment (Englewood Cliffs, N]: Prentice-Half, 1980).
3. Linda . Ginzel, "The Impact of Biased Feedback Strategies on
Performance Judgments", Research Paper # 1 1 02 ( Palo Alto, :
Graduate School of Business, Stanford University, 1990).
4. Ibid., 26.
5. Robert W. Allen et al., "Organizational Politics: Tactics and Charac
teristics of lts Actors", Califomia Management Revie 22 ( 1979): 77-83.
6. David G. Winter, "Leader Appeal, Leader Performance, and the Motive
Profiles of Leaders and Followers: Study of American Presidents
and Elections",joumal of Personality and Social Psychology 52 ( 1 987):
196-202.
7. Ibid., 200.
8. Christopher . Achen, The Statistical Analysis of Quasi-Experiments
( Berkeley: University of Califomia Press, 1 986).
9. Andrew . Pettigrew, Politics of Organizational Decision -Making
(London: Tavistock, 1 973), 1 7.
10. Ibid., 3 1 .
1 1 . D.J . Hickson et al., " Strategic Contingencies' Theory of Intraorganiza
tional Power", Administrative Science Quarterly 1 6 ( 1 97 1 ): 2 1 6-229.
458
1. Robet . , The Power Broker: Robert Moses and the Fall of New
York (New k: Random House, 1 974).
2. Robert . , h Path to Power: h Years of Lyndonjohnson (New
k: Alfred . Knopf, 1982), 26 1 .
3 . Ibid., 263.
4. Ibid., 264-265.
5. David Halbestam, h Reckoning (New York: William w, 1986);
Mayann Kelle, Rude Awakening: The Rise, Fall, and Struggle for
Recovery of General Motors (New k: William w, 1989).
6. Douglas . Smith and Robet . Alexander, Fumhling the Future: How
Xerox Invented, hen Ignored, the First Personal Computer (New k:
William w, 1 988).
7. Holland, When the Machine Stopped (Boston: Harvad Business
School Pess, 1989).
8. J effrey Pfeffer and Gerald R. Salancik, The External Control of
Organizations: Resource Dependence Perspective (New k: Harper
and Row, 1 978), 48-49.
9. Richad . Edwards, Contested Te-ain: The Transformation of the
Workplace in the Twentieth Century (New York: Basic Books, 1979).
1 . Sanford . J , Employing Bureaucracy: Managers, Unions, and the
Transformation of Work in American Industry, 1900- 1 945 (New k:
Columbia Univesity Press, 1 985).
1 1 . John . Barry, The Ambition and the Power (New York: Viking, 1989).
1 2. Ibid., 68.
13. Ibid., 69.
14. Ibid., 70.
15. Ibid.
1 6. Richard . E merson, "Powe- Dependence Relations", American
Sociological Review 27 ( 1 962): 3 1 -4 1 ; Peter . Blau, Exchange and
Power in Social Life (New York: john Wiley, 1964).
17. Otto . Davis, ... Dempster, and Aaron Wildavsky, " Theory of
the Budgeting Process", American Political Science Review 60 ( 1 966):
460
6
1 . Linton . Freeman, " Centrality in Social Networks: Conceptual Clari
fications", Social Networks 1 ( 1979 ): 2 1 5-239; Daniel J. Brass, "Being
in the Right Place: Structural Analysis of Individual Influence in an
Organization", Admiistrative Sciece Quarterly 29 ( 1 984): 51 8-539.
462
29. joseph W. Harder, Play for : Salary Determination and the Effects
of Over- and Under-Reward Individual Perfonnance in Professional
Sports ( Stanford, : Stanford University, unpulished doctoral dis
sertation, 1 989).
30. Robert . Caro, The Power Broker: Robert Moses and the Fall of New
York (New York: Random House, 1974), 463.
3 1 . James G. March and john . Olsen, Ambiguity and Choice in Organiza
tions ( ergen, Norway: Univcrsitetsforlaget, 1976).
32. Gardner, Leadership, 8.
33. Martha S. Feldman and james G. March, "Inforrnation in Organizations
as Signal and Symbol", Administrative Sciece Quarterly 26 ( 1 98 1 ):
1 7 1 - 1 86.
1 . Michael Lewis, Liar's Poker: Rising through the Wreckage Wall Street
(New York: Penguin, 1 990), 6 1 .
2 . William L. Moore and Jeffrey Pfeffer, "The Relationship Between
Departmental Power and Faculty Careers on Two Campuses: The
Case for Structural Effects on Faculty Salaries", Research in Higher
Educatio 1 3 ( 1 980): 29 1 -306.
3. Jeffrey Pfeffer and Alison Davis- Blake, "Understanding Organizational
Wage Structures: Resource Dependence Approach", Academy of
Management]oumal 30 ( 1 987): 437-455.
4. John . Sheridan et al., "Effects of Corporate Sponsorship and Depart
mental Power on Career Tournamentsn, Academy of Management
]oumal 33 ( 1 990): 578-602.
5. J ohn , Barry, The Ambition and the Power (New York: Viking,
1989), 29.
6. Janice Lodahl and Gerald Gordon, "The Structure of Scientific Fields
and the Functioning of University Graduate Departments", American
Sociological Review 37 ( 1 972): 57-72.
7. Janice Lodahl and Gerald Gordon, "Funding the Sciences in University
Departments", Educational Record 54 ( 1 973): 74-82.
466
23. Robert . Caro, The Power Broker; Robert Moses d the Fall of New
York (New York: Random House, 1 974), 4 64.
24. Ibid., 464-465.
25. Hickson et al" '' Strategic Contingencies' Theory"; C.R. Minings et al.,
"Structural Conditions of Intraorganizational Power", Admiistrative
Sciece Quarterly 1 9 ( 1 974): 2 1 6-229.
1 . john . Kotter, The Geeral Maagers (New York: Free Press, 1982).
2. Hedrick Smith, The Power Game: How Washigto Works (New York:
Ballantine, 1 988), 6 1 -62.
3. Robert Caro, The Path to Power: The Years of Ld ]hs (New
York: Alfred . Knopf, 1 982 ), 2 1 8.
4. Ibid., 226.
5. Ibid., 235.
6. Robert Caro, The Power Broker: Robert Moses d the Fall of New York
(New York: Random House, 1974), 227.
7. Sally Bedell Smith, ! All His Glory: The Life of William S. Paley (New
York: Simon and Schuster, 1 990), 394.
8. john W. Gardner, Leadership (New York: Free Press, 1990), 48.
9. Robert Caro, Means ofAscet: The Years of Lydojohso (New York:
Alfred . Knopf, 1990).
1 . Caro, The Path to Power.
1 1. Caro, The Power Broker, 229.
1 2. Kotter, The Geeral Maagers.
1 3. Smith, ! All His Glory, 395.
14. john . Barry, The Amhitio and the Power (New York: Viking, 1989), 20.
15. Douglas . Smith and Robert . Alexander, Fumlig the Future: How
Xerox Iveted, Then Igored, the First Persoal Computer (New York:
William Morrow, 1 988), 50.
16. Ibid., 1 3 1 - 1 32.
17. Gardner, Leadership, 1 .
468
34. Hedrick Smith, The Power Game: How Washington Works (New York:
Ballantine, 1 988), 6 1 .
35. David Halberstam, The Best and the Brightest (New York: Random
House, 1 972), 30.
36. Caro, The Power Broker, 448.
37. Ibid., 449
38. Ibid., 448.
39. Bryan Burrough and john Helyar, Barbarians at the Gate: The Fall of
R]R Nabisco (New York: Harper and Row, 1 990), 19.
40. Ibid., 2 1 .
4 1. Ibid., 34.
42. Ken Auletta, "Power, Greed and Glory on Wall Street: The Fall of
Lehman Brothers", The New York Times Magazine ( February 1 7, 1985).
43. Ibid., 36.
44. Smith, In All His Glory, 408.
45. Laton McCartney, Friends in High Places: h Bechtel Story (New York:
Simon and Schuster, 1 988), 1 70.
46. Ibid.
47. Ibid., 1 72.
48. Ibid., 1 79.
49. Ibid.
50. Ibid., 1 80.
1 0
eds. Barry . Staw and Gerald R. Salancik ( Chicago: St. Clair Press,
1977).
5. Daryl J. Bern, "Self-Perception Theory", A dvances in Experimental
Social Psychology, ed. Leonard Berkowitz, vol. 6 (New York: Academic
Press, 1972), 1 -62.
6. . Aronson and J. Mills, "The Effect of Severity of I nitiation Liking
for Group", ]oumal of Abnormal and Social Psychology 59 ( 1 959):
1 77.
7. john W. Gardner, Leadership (New York: Free Press, 1 990).
8. Barry . Staw and J erry Ross, "Commitment in an Experimenting
Society: An Experiment the Attribution of Leadership from
Administrative Sc enarios", ]o umal of Applied Psychology 65 ( 1 980):
249-260.
9. Steven Bach, Final Cut: Dreams and Disaster in the Making of Heaven 's
Gate (New York: William Morrow, 1 985), 1 8 1 .
1 0. Ibid., 187.
1 1 . Ibid., 189.
12. Ibid., 1 9 1 .
1 3. Ibid., 192.
14. Ibid., 196.
1 5. Tracy Kidder, Soul of New Machine (Boston: Atlantic- Little, Brown,
198 1 ), 65-66.
1 6. Christopher Matthews, Hardball: How Politics Is Played - old One
Who Knows The Game (New York: Summit Books, 1988), 60.
1 7. Ibid., 62-63.
1 8. Aaron Bernstein, Grounded: Frank Lorenzo and the Destruction of
Eastem Airlines (New York: Simon and Schuster, 1990), 1 33.
19. Ibid., 1 34.
20. Ibid., 1 36.
2 1 . Ibid., 137.
22. jack W. Brehm, Theory of Psychological Reactance (New York:
Academic Press, 1966).
47 1
1 1
12. Seymour . Hersh, The Price of Power: Kissinger in the Nixon White
House (New York: Summit Books, 1983).
13. Ibid., .24.
14. Cialdini, Influence: Science and Practice, 1 57.
15. Frank Rose, West of Eden: The End of Innocence at Apple Computer
(New York: Viking Penguin, 1 989), 274.
1 6. Ibid., 276.
17. jerry Ross and Kenneth R. Ferris, " Interpersonal Attraction and Orga
nizational Outcomes: Field Examination", Administrative Science
Quarterly 26 ( 198 1 ): 6 1 7-632.
18. M.G. Efran and E.WJ. Patterson, "The Politics of Appearance", Uni
versity of Toronto, 1976.
1 9. Cialdini, Influence: Science and Practice, 1 62. Cialdini also cites P. L.
Benson, S.A. Karabenic, and R.M. Lerner, "Pretty Pleases: The Effects
of Physical Attractiveness on Race, Sex, and Receiving Help" ,joumal
of Experimental Social Psychology 1 2 ( 1 976): 409-4 1 5; and S. Chaiken,
"Communicator Physical Attractiveness and Persuasion, joumal of
Personality and Social Psychology 37 ( 1 979): 1387-1397.
20. Cialdini, Influence: Science and Practice.
2 1 . Bryan Buough and John Helyar, Barbarians at the Gate: The Fall of
R]R Nabisco (New York: Harper and Row, 1 990), 69.
22. Camille . Wortman and Joan . Linsenmeier, " lnterpersonal
Attraction and Techniques of lngratiation in Organizational Settings,
New Directions in Organizational Behavior, eds. Barry . Staw and
Gerald R. Salancik ( Chicago: St. Clair Press, 1 977), 133- 1 78.
23. Robert . Caro, The Power Broker: Robert Moses and the Fall of New
York (New York: Random House, 1974), 454.
24. Ibid., 455.
25. Ibid., 457.
26. Ibid., 458.
27. Gandossy, Bad Business, 19.
28. Ibid., 26.
29. Laton McCartney, Friends in High Places: The Bechtel Story (New York:
Simon and Schuster, 1988), 1 56.
473
30. Mark Stevens, Sudden Death: The Rise and Fall of E.F. Hutton (New
York: Penguin, 1 989), 8 1 .
3 1 . Ibid., 82-83.
32. Ibid., 84.
33. Sherif et al., Intergroup Conflict and Cooperation: The Robbers' Cave
Experiment (Norman: University of Oklahoma Institute of Intergroup
Relations, 196 1 ).
34. Cialdini, Influence: Science and Practice, 1 7 1 .
35. Ibid., 1 72.
36. Fritz Heider, The Psychology of Interpersonal Relations (New York:
John Wiley, 1958).
37. Arlie H ochschild, The Managed Heart (Berkel ey: University of
California Press, 1 983).
38. Ibid., 96-97.
39. Anat Rafaeli and Robert I. Sutton, "The Expression of Emotion in
Organizational Life", Research in Organizational Behavior, ed. Barry
. Staw, vol. 1 1 (Greenwich, CT; JAI Press, 1 989), 1 5- 1 6.
40. Robert 1. Sutton and Anat Rafaeli, "Untangling the Relationship
Between Displayed Emotions and Organizational Sales: The Case of
Convenience Stores", A cademy of Management joumal 3 1 ( 1 988):
465.
4 1 . Anat Rafaeli and Robert 1. Sutton, "Expression of Emotion as Part of
the Work Role", Academy of Management Review 12 ( 1 987): 23-37.
42. R.O. Arther and R. R. Caputo, Interrogation for Investigators (New
York: Wil liam . and Associates, 1959), 75-76.
43. K.L. Tidd and j.S. Lockard, "Monetary Significance of the Affiliative
Smile", Bulletin of the Psychonomic Society 1 1 ( 1978): 344-346.
44. Robert I. Sutton, " Maintaining Organizational Norms About Exp
ressed Emotions: The Case of Bill Collectors", Administrative Science
Quarterly 36( 199 1 ): 245-268.
45. Anat Rafaeli and Robert 1. Sutton, "Emotional Contrast Strategies as
Means of Social Influence: Lessons from C riminal lnterrogators and
Bill Collectors", Academy of Management]oumal (in press).
46. Rafaeli and Sutton, "Expression of Ernotion", 3 1 .
474
1 2
Barry . Staw and Gerald R . Salancik ( Chicago: St. Clair Press, 1977),
1 -54.
2 1 . Peter Bachrach and Morton S. Baratz, "Two Faces of Power", American
Political Science Review 56 ( 1962): 947-952.
22. Neil Fligstein, "The Intraorganizational Power Struggle: Rise of
Finance Personnel to Leadership in Large Corporations, 1 9 19-
1979", American Sociological Review 52 ( 1987): 44-58.
23. David Halberstam, The Best and the Brightest (New York: Random
House, 1972), 435-436.
24. Ibid., 437.
13
1. David Halberstam, The Best and the Brightest (New York: Random
House, 1 972), 285.
2. Ibid., 53.
3. John W. Meyer and Brian Rowan, "Institutional Organizations: Formal
Structure as Myth and Ceremony", American joumal of Sociology
83 ( 1 977) 340-363; Meyer and W. Richard Scott, Organizational
Environments: Ritual and Rationality (Beverly Hills. : Sage, 1983).
4. Martha S. Feldman andjames G. March, " Information in Organizations
as Signal and Symbol", Administrative Science Quarterly 26 ( 1 98 1 ):
1 7 1 - 186.
5. Fred . ramer, " Policy Analysis as Ideology", Puhlic Administrative
Review 35 ( 1975): 509.
6. Richard . Cyert, Herbert . Simon, and Donald . Trow, "Observation
of Business Decision", journal of Business 29 ( 1 956): 237-248.
7. Donald Frey, "The Teenies' Challenge to the Bean Counters", The
Streetjournal Quly 1 6, 1 990): 1 2.
8. Maryann Keller, Rude Awakening: The Rise, Fall, and Struggle for
Recovery of General Motors (New York: William Morrow, 1 989), 2 1 6.
9. Ibid., 1 05.
1 0. Mark Stevens, Sudden Death: The Rise and FaZl of E. F. Hutton (New
York: Penguin, 1 989), 277.
476
1 4
1. Maryann Keller, Rude Awakening: The Rise, Fall, and Struggle for
Recovery of General Motors (New York: William Morrow, 1989), 50.
2. John . Barry, The Ambition and the Power (New York: Viking,
1 989), 67.
3. Ibid., 99.
4. David Halberstam, The Best and the Brightest (New York: Random
House, 1 972), 1 05.
5. Barry, The Ambition and the Power, 78.
6. Ibid., 8 1 .
7. Ibid., 82.
8. Ibid., 83.
9. Ibid.
10. Philip Selznick, TV and the Grass Roots (Berkeley: University of
California Press, 1 949).
1 1 . Seymour . Hersh, The Price of Power: Kissinger in the Nixon White
House (New York: Summit Books, 1 983), 29.
1 2. Henry Kissinger, The White House Years (Boston: Little, Brown,
1 979), 42.
13. Hersh, The Price of Power, 35.
1 5
26. ]. Patrick Wright, Clear Day Thu See General Motors ( Grosse
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27. Ibid., 44.
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3 1 . Rose, West of d, 139.
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33. Rose, West of d, 98.
1 6
1 1 . Robert . Caro, The Power Broker: Robert Moses and the Fall of New
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1 2. Ibid., 986.
1 3. Ibid., 996.
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1 6. Ibid., 40.
1 7. Ibid.
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1 7
4. Ibid., 33.
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American Express 408 E.F. Hutton 74, 82, 86, 96, 157, 287,
Ampex 24 330, 379, 382, 4 1 7
Apple Computer 24, 47, 66, 79, 83, 96, Eastern Airlines 23 1 , 262, 289, 307, 346
1 2 1 , 146, 155, 1 65, 265, 280, 33 1 ,
350, 373, 384, 385, 393, 4 1 1 F
Apple 11 1 2 1, 281 Ford 1 69, 204, 2 1 6, 323, 327, 334, 366,
393, 400, 440
Apple Macintosh 24
Ford Motor n 65
G
Bechtel 240, 286
General Motors 66, 78, 120, 143, 1 60,
Bendix 69, 300
1 69, 1 83, 1 84, 204, 2 1 6, 2 1 9, 236, 274,
316
British Steel Corporation 328, 346, 351, 38 1 , 385, 400, 4 1 1 , 4 1 9
Burgmaster Machine Tools 1 2 1
Business Week 373
Harley- Davidson 41
337
Cadillac 328 Honda 42
CBS 2 19, 224, 228, 239
C hevrolet 165, 440 1
Conrail 70 IBM 47, 66, 288, 373, 393
Industrial Bank ofjapan 139
D I 235
Disney World 29 1
Du Pont 1 20 J
johns-Manville Corporation 68
500
s
Kodak 345 Salomon Brothers 89, 1 95
Korf 316 San Francisco Examiner 35
sos 48
L
Standard Brands 1 4 1 , 236, 3 1 0
Lehman Brothers 133, 147, 238, 330,
Stanford University Hospital 22, 205
407, 4 1 7
Suzuki 4 1
Lincoln Electric1 60
Syntex 54, 95
Los Angeles Times 67
System Development Corporation 69
Macintosh 24, 1 2 1 , 1 56, 288, 350
Manville 69
Time Inc 278, 336, 344, 345, 372
Toyota 4 1 1
Mary Cosmetics 28 1
Transamerica 1 77, 257, 277
87, 159, 1 63, 253, 282, 336, 340,
372, 393
u
Microsoft 48
United Artists 1 77, 255, 277
N
w
Naisco 1 4 1 , 144, 145, 236, 239, 283
Wall Street journal 274, 370
New United Motors 78
Washington Post 340
New York Times 67, 235
Nissan 138, 139
Xerox 24, 53, 60, 66, 94, 95, 1 20, 136,
2 1 6, 225, 249, 334, 343, 344, 345,
Leasing 275, 285 383, 4 1 1 , 420
Leasing Services 132
Yamaha 41
Pacific Gas and Electric 84, 86, 2 1 3,
2 1 6, 435
Pacific Telephone 67 431
Palo Alto Research Center (PARC) 24, 53, 280
60, 250, 343, 344, 345 1 4 1 , 143
Pan American Airlines 29 1 , 305, 395
Pepsico 265, 393 21
324, 336, 37 1 , 423, 433
R
RAND Corporation 69
21
50 1
46, 334
23
166
337
335, 336, 4 1 1
330
30
3
33 1 220, 223
1 05, 1 1 0, 181
4 1 9, 425
62
329
44, 1 52, 1 77
337
57
36
27 1, 279, 284,
278 289, 290, 387
344 433
1 78 254
324, 355, 423
502
1 50, 350 25 1 , 254
1 99, 20 1 , 399
349, 4 1 5, 448 202
1 50, 1 58, 1 62, 1 65
394 1 53, 1 67
25, 32 153
1 70, 1 72, 349, 354 64
1 70 313
1 06
335
303
26, 32, 33, 5 1 , 229 294
355, 393
368 355
369, 375
314
335 292
383, 396
403 264
345
27 1 , 274, 275 343
335 336
266
249 352
263 27, 29
25 1
328
28 1
354
335
44, 1 72,
350 355, 402
170, 1 8 1
62, 67, 88, 106, 1 1 7, 1 28, 135,
136, 193, 320, 355 1 1 0, 404
62, 63, 73,
79, 1 2 1 , 200, 338, 342, 4 17
366 342
278 1 64
343 378
503
370 374, 376
367 22
1 92
300