Scribd Logo
Importer

Bienvenue sur Scribd !

  • Addressing Service Quality To Increase Patient Satisfaction and Retention in Hospital

    Transféré par

    ARPINA
    8 vues2 pages
    This document discusses a conceptual framework for addressing service quality in hospitals to increase patient satisfaction and retention. The framework shows that reliable and empathetic hospital service quality leads to patient satisfaction, which fosters loyalty and retention. Key factors of service quality include communication, personalized care, assurance of reliability and responsiveness from administrative and clinical staff.

    Description originale:

    UNTUK TESIS

    Titre original

    Conceptual Framework

    Copyright

    © © All Rights Reserved

    Formats disponibles

    DOCX, PDF, TXT ou lisez en ligne sur Scribd

    Avez-vous trouvé ce document utile ?

    Ce contenu est-il inapproprié ?

    Signaler ce document
    This document discusses a conceptual framework for addressing service quality in hospitals to increase patient satisfaction and retention. The framework shows that reliable and empathetic hospital service quality leads to patient satisfaction, which fosters loyalty and retention. Key factors of service quality include communication, personalized care, assurance of reliability and responsiveness from administrative and clinical staff.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    8 vues2 pages

    Addressing Service Quality To Increase Patient Satisfaction and Retention in Hospital

    Transféré par

    ARPINA
    This document discusses a conceptual framework for addressing service quality in hospitals to increase patient satisfaction and retention. The framework shows that reliable and empathetic hospital service quality leads to patient satisfaction, which fosters loyalty and retention. Key factors of service quality include communication, personalized care, assurance of reliability and responsiveness from administrative and clinical staff.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 2

    ADDRESSING SERVICE QUALITY TO INCREASE PATIENT SATISFACTION AND RETENTION IN

    HOSPITAL

    CONCEPTUAL FRAMEWORK

    PROCESS OF CLINICAL CARE

    SUPPORT RELIABILITY RETENTION


    COMMUNICATION
    MAKE THE
    PERSONALIZATION CUSTOMER
    ASSURANCE
    ADMINISTRATIVE
    PROCEDURES
    PATIENT
    HOSPITAL SERVICE SATISFACTION
    RELATIONSHIP SERVICE QUALITY
    QUALITY FEEL HEARD
    UNDERSTOOD
    INFRASTRUCTURE LIKED
    TANGIBLES
    RESPECTED
    FELL HELPED
    APPRECIATED LOYALTY
    TRUSTWORTHINESS
    PERSONAL QUALITY IMAGE EMPATHY

    RESPONSIVENESS
    REFERENSI

    Pai, Y. 2012. Measuring Hospital Service Quality: A conceptual Framework. Journal of International Conference on Humanities,
    Economics and Geography. Bangkok.

    Wanjau, K et al. 2012. Factors Affecting Provision of Service Quality in the Public Health Sector: A Case of Kenyatta National
    Hospital. International Journal of Humanities and Social Science, 2:13, Kenya

    Wetter, D. Why Nurse and Case Managers Need to Know Customer Service. Online Continuing Education for Nurses. Linking
    Learning to Performance.

    Vous aimerez peut-être aussi