xxxxxxxxxxx

22 xxxxxxxxx Drive, Mississauga

ON, xxxxxxxx, Canada
Cell :( 416) 222-2222, Home :( 905) 333-3333
Email: xxxxx@gmail.com

OBJECTIVE

Looking for a Network Specialist position where 6 years of experience coupled with my Computer
Sciences degree and master degree in Computer Networks Program will add value to your organization

SUMMARY

Over 10+ years of experience in enterprise network infrastructure analysis, design, technical support
and troubleshooting, administering and managing network, system development and implementation
Self starter, fast leaner, good communication skills, successful leadership, comfortable under pressure
Excellent written and verbal communication skills
Proven ability to interact with all levels of management and staff
Success working in a multicultural environment
Ability to work independently and in a team environment

TECHNICAL SKILLS
Experience with Installing, Configuring, implementing, maintaining, administering and responsible for
supporting network infrastructure and applications by phone and in person for areas related to
Windows, Unix, Linux Active Directory, Exchange Server, Citrix, VMware, web servers, Cisco IOS
Solid understanding and significant experiences with TCP/IP internetworking , SONET LAN/WAN, ATM,
Routers and Switches, network security, VoIP, VPN, MPLS, Firewalls, Wireless Networking 802.11
Experience with installation and administration of Citrix Server, domain controllers, DNS servers,
virtual servers (VMware), Symantec Backup Exec, IBM Tivoli Storage Manager and SAN
Extensive experience of working on various hardware platforms like IBM, Dell, HP, Compaq, etc
Solid confidence in network troubleshooting, as well as extensive experience with network
configuration and management, including TCP/IP flow tracking/debugging, packet capture/analysis
tools and procedures
Experience with traffic analyzer using Sniffers, Ethereal, Wire shark, TCP Dump, IXIA 1600 Traffic
Generator/Performance Analyzer, troubleshooting, analysis and protocol analyzer
Experience with configuring and supporting Cisco (2600, 2800,3600,3700,3800,7200,7500,12000
series) routers and Cisco (Catalyst 2900,3550,3750,4000,5000,6500) series switches with Fast
Ethernet, Gigabit Ethernet, T1 interfaces and Route Switch modules
Experience in various routing & switching technologies such as OSPF,RIP,EIGRP, BGP, VLAN, Frame
Relay, T1/T3, ISDN, Sniffer, SNMP, SMTP, ICMP, DNS, HTTP,802.1Q, and Spanning Tree
Monitoring, administration and maintenance of software such as Tivoli Problem Management
Client/Server, IBM Manage Now ,Help Now, Net cool & Net view
Significant experiences with Operating Systems and Servers such as Microsoft NT/W2K, Windows
Server 2000/2003, XP, Vista, windows 2008, Novell, Red Hat Linux, Solaris, HP-Unix, AIX Linux
Programming and Databases experience with SQL, PL/SQL, Oracle, SQL Server, MS Access, Visual
Basic, JavaScript, C/C++,ASP, RM-COBOL,UNIX Shell Scripting
Hand-on Experience of MSOffice suite, Visio, Lotus Notes, Outlook
EDUCATION & CERTIFICATIONS
Master of Engineering in Computer Networks, Ryerson University, Toronto (2008)
Master of Computer Sciences (1997)
Bachelor of Science(Math & Physics) (1994)
Cisco Certified Network Administrator (CCNA) (2008)
Cisco Certified Network Professional (CCNP), in progress
WORKING EXPERIENCE

IBM xxxxxxx, xxxxxxxxxxxxx 04/2008 03/2009

Technical Support Specialist
Installed, configured and make operational computers and printers and other equipment on computer
Network and assisted in capacity planning of computer and networks
Supported remote access user issues with RDS (Remote dialup System), VPN, Telnet RSA, SMS,
intranet/Internet, Outlook Web Access
Maintained network and workstation hardware software and Resolve network connectivity issues
Provided support to remote and home users and also provide support for users requesting remote
connectivity, and ensured that they have the required connectivity related to voice , wireless, and data

Supported and configured corporate Desktop and laptop infrastructure including LAN connectivity and VoIP
connectivity

Troubleshoot PC hardware, Operating System, LAN/WAN issues and provided prompt resolution and
ensured critical applications and network connectivity are available to users during busy business hours

Resolved customers requests at first point of contact as described in the Service Level Agreement (SLA)
and hands on experience delivering and meeting standard SLA requirements
Assisted in maintaining the operating system and security software utilized on the network, including the
addition of new users to the network and establishment of rights and privileges and Provided primary
support for all storage/backup requirements
Monitored, managed and troubleshoot tools like ,Tivoli ,SNMP Management, Sniffers, Ethereal, Wire shark,
HP Open view and Net View
Performed system management functions and operations of servers (Windows, UNIX/LINUX), LAN/WAN,
VLAN, VPN, Frame Relay, Firewalls, Cisco Routers & Switches, Active Directory, Novell, IBM Mainframe
Systems, AS/400
Maintained networks equipments and Ensured that departmental objects are met by keeping current on
rapidly changing network trends and Network strategies
Analyzed, designed, developed and test implements network security solutions of medium to high
complexity
Provided network support and troubleshoot, recording and tracking all customer calls, requests and
incidents, following-up on customer concerns and resolved a wide variety of network issues

RYERSON UNIVERSITY, Toronto, Canada

Network Support Analyst 08/2007 04/2008

Designed and implemented of various network technologies in lab environment, involving LAN/WAN,
VPN,VLAN, Frame Relay, EIGRP, OSPF, BGP, MPLS, VoIP and CUCM, SIP Server
Provided technical assistance and guidance to end users and maintained and troubleshoot LAN/WAN
Maintained the data and voice networks running server checks and necessary upgrades
Maintained and troubleshoot video conferencing equipment via IP and ISDN
Experienced with network traffic analyzer and monitored network using Sniffers, Ethereal, Wire shark, TCP
Dump, IXIA 1600 Traffic Generator/Performance Analyzer, troubleshooting, analysis and protocol analyzer
Setup physical and logical topologies for different lab scenarios, configured Cisco equipments according to
the prerequisites of the labs, installed various IOS versions on the equipment
Maintained Cisco equipments, and PC workstations in Computer Networks Laboratory, recover
malfunctions of equipments due to miss-configuration, upgrade IOS versions
Supervised Cisco network lab activities of master-level students in advanced networking program, help
students to do troubleshooting, answered the technical questions
Installed and Hands-on experience with installation and administrator of Windows NT, XP, 2000/2003, Red
Hat Linux Enterprise Server, Unix, Exchange Server and Blackberry Enterprise Server, Active Directory,
Apache, IIS, FTP, SSH
 Monitored network status and security to ensured maximum uptime of network, servers and phone system
Deployed of IP Video Telephony and implemented using Cisco VT Camera and IP phones. Setup a
conference call between two sites. With IP video telephony, users can make and receive point-to-point
video calls, hearing the audio through the IP phone while the video stream is displayed on the PC. Cisco
Call Manager ver. 6.0 at each site is responsible for processing the video calls. The deployment should
allow the simultaneous transmission of data, voice, and video between the two sites without quality
degradation of voice and video
Designed, developed and implemented Telephony system with skill sets of the following: Cisco Unified
Communication Manager 6.0,H323,MGCP,SIP,SCCP and Nortel platforms including Cisco IP Phones,
Symposium and Avaya

xxxxxxxxx Services, xxxxxxxxxxxxxx, USA 03/2004 12/2006

Network Administrator / Network Support Engineer
Maintained server backups, support and resolution of PC/Server hardware and software problems
Installed, maintained and managed hardware and software for the S&A
Experienced with network management and troubleshooting tools ,SNMP Management, Sniffers, Ethereal,
Wire shark and HP Open view
Proposed and implemented of various software and hardware enhancements to improve the performance,
reliability and the security of the system
Assisted in acquisition, installation, configuration, making operational servers and applications
Administered data security provisions (backups, redundancy, intruder issues, passwords, etc.)
Developed and maintained corporate knowledge base for the TCP/IP LAN / PC environment
Diagnosed and resolved hardware/software connectivity issues. Created user accounts for NT 4.0,
Windows Server 2000, and UNIX, Linux, and Windows servers. Resolved improperly configured settings
Provided technical resource to field teams and the client support center to perform Windows server
hardware maintenance and backup functions as required
Improved workstation operability through expert troubleshooting; diagnosed and resolved a wide variety
of issues, including video card, hard drive and memory failures
Maintained, repaired multi-user systems and their associated peripherals installed at client/server sites

xxxxxxxxxxxx Network, CA 02/2000 - 03/2004

Network Support Engineer
Provided problem determination/resolution on all Human Resources Network using Windows 2000, Sun
Solaris, Linux administration tools
Resolved software problems reported to the Client Resolution Center
Analyzed and resolved clients problems relating to system issues to Microsoft Office Suite and third party
applications
Reviewed problems/records in service center for resolution activity and devotion to problem
management processes
Met and discussed with other support teams and development teams within HRN and vendors to ensure
problems are resolved in a timely manner
Established communication and operated the customized software and online reporting & ordering With
Network Engineer as support engineer
Designed setup for HRN building; arranged servers, routers, switch, hubs, printers, software and
installed/configured all equipment
Involved in web page development team using tools as HTML/DHTML, FrontPage, JavaScript, VBScript
Oracle ,Ms-access, SQL- Server and ASP
Installed local area networks and wide area networks including switches, hubs and routers

xxxxxxxxxxx Ltd, Karachi, 02/1998 - 01/2000

Network Support Engineer
Established communication and operate the customized software and online reporting & ordering With
Network Engineer as support engineer
Provided Networking, designing and installations for customers and office clients
Tested, troubleshot and fixed computers, notebooks and monitors for customers
 Troubleshot hardware problems related to PC and peripherals including printing and scanning on both
platforms
Installed and managed Linux, Windows2000 Server and IIS web server

References Available upon request