Cancellation Policy

Sightseeing Tour Cancellation Policy

Passenger(s) have up to 24 hours prior to their scheduled tour time to call and cancel their tour with no penalty
incurred. If passenger(s) cancel less than 12 hours prior to their scheduled tour time a 50% cancellation penalty
will apply. There are no refunds for cancellations within six hours of scheduled tour time. No Shows are non-
refundable.

Administrative fees apply to tours that are reserved and cancelled within a 24-hour period. All refunds and/or
changes may be subject to a processing fee. Travel Car Service. Will not issue refunds due to circumstances
beyond our control.

Travel Car Service Cancellation Policy

Cancellations made 7 days prior to the first scheduled service date will incur no additional penalties; however,
your deposit is non-refundable. If services are canceled less than 7 days prior to the first scheduled service date, a
50% penalty of the total service cost will apply. There are no refunds for cancellations within seven days of first
scheduled service date. Deposits, rescheduled services, and No Shows are non-refundable. Travel Car Service
Inc. will not issue refunds due to circumstances beyond our control.

Airport Transportation Cancellation Policy

Reservations for Airport Transportation must be cancelled 6 hours or more prior to your scheduled pick-up time or
originally scheduled flight arrival time to qualify for a refund. Cancellations made less than 24 hours are non-
refundable. Services may be rescheduled. Rescheduling fees may apply.

Passenger(s) are required to follow pick-up instructions provided. If passenger(s) are not present or on time for
their scheduled pick-up time or originally scheduled flight arrival time they will be considered a No Show. If
passenger(s) cannot locate their driver, they are required to call Travel Car Service 801-854-0000, Inc. to avoid
being considered a No Show. No Shows are non-refundable.

Travel Car Service Inc. will not issue refunds for flight delays, missed flights, cancelled flights, traffic delays, or
any other circumstance beyond our control.

Hotel Packages Cancellation Policy

Hotel cancellation policies vary and are subject to the policies of each individual hotel property. Most hotels
require 72 hours prior notice of cancellation.

How to Cancel a Service Reservation

All cancellations must be called into 801-854-0000 or toll free 1-800 818 - 7084 between 8:00 a.m. and 8:00 p.m.
Mountain Time.