Contact Info: 732.236.

0320
Guest Speaker
12 years within Verizon Wireless

Andrew 1x Presidents Cabinet Award Winner

Asencio
Nationwide Multi-Cultural Team Member

Certified Indirect ETR Trainer

Indirect Account Manager
Top Scorecard Indirect Account Manager
for NEM 1 st Half 2017

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 Contact Info: 845.490.8583
Guest Speaker
9 Years Verizon Wireless
Staci Experience

Hunt Inaugural HRBP Winners

HR Business Partner Circle Winner

#WOW

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 NY East Pillar Teams
ARD Pull
TMP ThermanRouse,
DanaCunningham Thru JessicaRichardson&
DomSobers &KarlaBurke AdamBrook

FodeBah MaxSmirnov DylanFain

FerrinGreen NessyBethuneCaine ClivinDenny
HanifBrooks JamiquaJosephs OmiMangroo
KongLam KongLam RobertVasquez
DomoniqueDeville SamanthaShayevich JuanCarlosValencia
JavidPatel FallynnSimon ChristianConnors
PhilWilliams BrettPicker MikeGlynn

Eng
age
NPS
men SMB
Dana
SangLee t Cunningham

FredOReilly LizaCortez
MichaelGesme JorgeLetamendi
JamiquaJosephs RigoDeLaRosa
AngelicaHayes AngelicaHayes MarkTina,MikeCiavirella&
AndrewDoren JeanEwald KingsleyUkwubiwe
ChrisRivieccio FallynnSimon
RobertSolomon MelissaKirdahy

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Zone 1 Culture

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NY AttackPlan
Playbook

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SMBAttackPlan
Askeverycustomer
BusinessorPersonal.
Iftheyrespondpersonal,herearesomeideasforfollowupquestions:
Doyouownyourownbusiness?
Doesyouremployerprovideyouwithaphone?
Whichcarrierisyourworkphonewith?
Doyouusethisphoneforbusinessaswell?

DemoOneTalk
foreverycustomer.
Herearesomeideasfortransitionstatementsforconsumers:
CanIshowyouourcoolnewserviceitletsyouhave2numbersonyour
phone!
Doyoueverwishyoudidnthavetogiveoutyourpersonalphonenumber?
Shootfor100%repparticipation
forleadsandOneTalkadds!
PullThroughAttackPlan
Bringoutatablet,hotspot,orVP
toeverycustomer.
Makesureyouaskthemqualifyingquestionssoyouknowwhatmakes
senseforthecustomer.
Bringout#multiples!

Puttheproduct
inthecustomershand.
Whenthecustomerhasafeelfortheproduct,theyaremorelikelyto
purchase.
Ifpitchingatablet,havethecustomerwatchashortvideoorplayagame!

Amanagershouldbeonthefloorwithatablet
tohelpanalyzeaccounts.
Itsimportanttoknowwhenacustomerisonanoldplanorexperiencing
overages.
Itcanalsohelpdrivemultipleswhenacustomerhasmorephonesthanmbb
ARDAttackPlan
Bringoutabundle+FUN
toeverycustomer.
Zone1sfunproductistheGoogleHome!

SaturdaysandSundaysare
ARDtabledays!
ThetablesshouldnotgooutbeforeSaturdaymorningandshouldcome
downbeforeopeningMondaymornings.
Makesurethetablesareneatandincludeaccessoriesthatarepartofthe
monthlyAccessoryBuzz!

TwohourcheckinswithyourDMontheweekend
ifyourebelow$92.
TMPAttackPlan
IfacustomerdoesnotwantTMP,
havethemsign&decline.
TurnyourtabletaroundandhavethecustomerdeclinetheTMPthemselves.
Thiswillshowthemthefullretailcostofthephoneortablettheyare
purchasingandmayforcethemtothinktwiceabouttheirdecision.

SolutionsSpecialistsunder60%MTD
shouldbemakingTMPrecoverycalls.
KeeptrackofwhichcustomersdeclineTMPandcallthembackthenextday
togivethemanotherchancetooptintoTMP.

WhendiscussingTMP,always
leadwithTMPMD.
Trycomparingwhatitwouldnormallycostforprotectiononacustomers
accounttoTMPMD.(ex.Itwouldnormallycost$55toprotectyour5
smartphonesbutwithTMPMD,itsonly$33!)
CustomerExperienceAttackPlan
Openthedoorforyourcustomer.

Smile.

Usetheirname.

Showgenuineempathy.

Haveamanagercheckin.

Doa60secondrecap.

Useaneffectiveclosingstatement.

GiveyourcustomeraThankYouletter.

Walkyourcustomertothedoor.
Resiliency Award Winner
1x Presidents Cabinet
Dylan Award Winner

Fain Directors Cabinet

General Manager Representative
86 th Street
Pull Through Pillar Team

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