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Introduction
Unit code BSBLDR501 Develop and use emotional intelligence
and name
Description BSBLDR501 Develop and use emotional intelligence
This unit covers the development and use of emotional intelligence to increase self-
awareness, self-management, social awareness and relationship management in the context
of the workplace. It includes identifying the impact of own emotions on others in the
workplace, recognising and appreciating the emotional strengths and weaknesses of others,
promoting the development of emotional intelligence in others and utilising emotional
intelligence to maximise team outcomes.
Performanc identify the impact of own emotions on others by identifying own emotional strengths
e Evidence and weaknesses, stressors, emotional states and triggers and gathering feedback
from others
model behaviours that demonstrate management of emotions
recognise and respond to the emotional states of others promote the development of
emotional intelligence in others
Delivery and This unit will be delivered with two face to face sessions in classrooms for both sections
Attendance mentioned above from week 1 to week 9. The trainers will deliver the training and assess the
students during those training hours. Details about the assessments dates, time, weighting
and type are explained in detail in the Assessment section.
Resources Textbooks: There is no designated textbook for this unit. Some book chapters are available
in e-learning. In addition, the trainers will provide learner guides and relevant additional
readings through the E-learning system. Please check the e-learning for weekly readings
and activities.
Additional Readings:
Electronic resources for Leadership on the e-learning page.
Special Students should advise the Trainer or Course Coordinator of any special learning needs that
Needs they have. Where any particular learning needs are known, the College, if possible, designs
or adapts training delivery, learning and assessment strategies to meet these needs.
Assessment
s Assessment type Weight Due date
Assessment 1: Simulation Exercises and Case 100% Week 7
Studies (Individual In-Class Assessment)
Knowledge Tests, Work Based Exercises & Case Studies (Individual In-Class Assessment)
A combination of exercises consisting of question and answers, simulative case situations, problem solving,
calculations and activities. Questions also include theoretical knowledge testing and evidence in working with
a range of methods and techniques in developing a project plan.
Students are required to complete and submit the assessment in the class room in direct observation of the
trainer.
Assessment criteria:
To be competent in this assessment, students must demonstrate the following:
identify the impact of own emotions on others by identifying own emotional strengths and
weaknesses, stressors, emotional states and triggers and gathering feedback from others
model behaviours that demonstrate management of emotions
recognise and respond to the emotional states of others promote the development of emotional
intelligence in others
develop and/or implement processes to manage ideas and information including:
communicating information to support others to achieve work responsibilities
facilitating employees' contributions to consultation on work issues
providing feedback on the outcomes of consultations
resolution of issues raised or referral to relevant personnel
evaluate and take necessary corrective action regarding unresolved issues, concerns and problems
raised by internal or external stakeholders
The first page of each assessment task contains details of your Assessment. You must complete the
required fields under Details of Student prior to submitting your assessment.
Tasks must be presented in a clear format, preferably typed. Ideas and quotations taken from other peoples
work must be directly referenced. Penalties will be imposed for students who knowingly plagiarise the work
of others.
You must keep a copy of the work you submit as it will not be returned to you. For record keeping purposes,
your work will be kept in archieve to meet regulatory requirements
Your trainer will provide you with feedback and results for the tasks you complete.
If you think your have completed elements of the unit of competency in your previous study and/or
work/previous experiences might be relevant to the unit you are about to studyyou may be eligible to apply
Cheating
Cheating is the intention to gain an unfair advantage in the assessment of a unit. This may include (but is not
limited to) resubmitting or largely reusing previously assessed work; fabrication of data and/or results;
colluding with others; allowing another person to complete an assessment on behalf of a student; accessing
an advanced copy of an test paper; copying from others in an assessment; bringing into an assessment
unauthorised material or information; knowingly helping others to cheat; taking actions which intrude on the
ability of others to complete their assessable tasks. Cheating will result in a zero mark for that assignment
and may lead to serious consequences, including expulsion.
Plagiarism
All assignments (except group work) must be the sole original work of the student. Plagiarism is not accepted
at any Australian education institution and carries strict penalties. Plagiarism occurs when a student takes
ideas, passages, text or any work of someone else and pretends that it is their own work. All sources and
references should be properly acknowledged by footnotes, end notes or a bibliography. Plagiarism will result
in a zero mark for that assignment and may lead to serious consequences, including expulsion.
Once you have completed each assessment tasks and demonstrated satisfactory knowledge, skills,
performance required and provided sufficient evidence for critical aspects in each assessment for the unit,
you will be deemed Competent (C) for the unit. And you will be awarded Grade for the unit on the basis of
the marks you have scored in the assessment tasks as shown in the table below:
HD = 85 100%
D= 75 84 %
C= 65 74 %
P= 50 64 %
F= 0 49 %
A Not Yet Competent (NYC) result outcome is deemed when you have completed all the assessments but
demonstrated unsatisfactory knowledge, skills, performance required and/or provided insufficient evidence
for critical aspects in one or more assessments for the unit.
You may apply for reassessment(s) by resubmission and/or re-sit assessment(s) with unsatisfactory
outcome in order to achieve competency in the unit. Please read the student handbook for reassessment,
resubmission or re-sit assessments.
Recording of results
Upon completion of the subject the students' final results must be recorded on Paradigm the College
student management system.
Students have the right to challenge the assessment decision made by the assessor. The following steps
are to be followed if a student wishes to exercise this right.
1. The student should first discuss his/her opinions with the assessor. If still not satisfied with the decision
the student may appeal to the Course Coordinator. He/she must notify the assessor of the intention to
appeal.
2. The Assessor will notify the Coordinator that an appeal has been lodged.
3. The Course Coordinator will collect information from the student and assessor and give a decision.
A record of the appeal and any subsequent actions and findings will be made.
Deferred assessment
Special Consideration for a deferred assessment will be considered on one of the following grounds:
That the students work at any time during the academic year was affected by illness or other
extenuating causes.
That the student has been affected substantially by illness or other causes that prevented the
student from preparing for all or part of a component of assessment.
The Program Coordinator will have the discretion to accept or reject an application for Special
Consideration for a deferred assessment.
Re-Assessment
When a student could not demonstrate competency in any one unit, the student can be considered for re-
assessment.
Students who committed plagiarism might not be eligible for any re-assessment in that unit. Students have a
maximum of three re-assessments opportunities in any one unit.
The Program Coordinator will have the discretion to reject or assign re-assessments in particular situations.
The student may incur costs in cases of re-assessments as they are conducted outside of standard provision
or schedule.
Reassessments must be submitted within the deadline as advised by the course coordinator/trainer
After this the student will be deemed to have failed the subject. Students who have compelling reasons for
late submission should apply for an extension in advance or as soon as practicable.
Re-enrolment
Students are allowed to re-enrol two times upon failing a subject under the following conditions: