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Resky Januarty
1. What are the differences between customer services in English course and customer services in
other company/ affiliation? Do the customer services in English course have special job desk?
The difference is about the product that we offer to the customer. According to the product the
customer services in English course is offer the service from the teacher and some product that
support the learning process in the English course.
2. Based on your explanation customer service should provide something interested which can
attract people, what are the differences between customer service and promotion?
The differences between customer service and promotion are the customer service give a first
service for the customer and the promotion focus on the target customer in the large area.
3. How to maintain the services so the customers can be satisfied by the services given?
These are five ways to maintain the services:
- Respond as quickly as possible
- Should know your customers
- Fix the mistakes as soon as possible
- Go the extra mile
- Think long term a customer is for life
1. What will we do if the parents of the student complain to the customer service because their
childrens score do not improve?
Try to explain clearly to their mother the reasons that makes the childrens score do not improve.
We should give the option to solve the reason/problem that make the score did not improve.
How can their parent support to solve it.
2. How to be a good customer service?
They should have good skills for the customer services such as: patient, attentiveness, clear
communication skills, knowledge of the services/product, ability to use positive language,
acting skills, time management skills, ability to read customers, a calming presence, goal
oriented focus, ability to handle surprises, persuasion skills, tenacity, closing ability, and
willingness to learn.
3. What information that should be had by the customer service?
Information about the social contacts, recreational opportunities, catering, cultural experience
information, access to knowledge resources, career path and potential leadership in choosing
career, and access to participation in the global world of business, tourism and popular culture.
Asep Budiman
Khoirunnisa
Zaky Dzulhiza
1. Is the customer service need to be trained first? Whereas when choosing the customer service is
based on the quality interview?
Of course when we hiring a staff of customer service we should give a training first and one of
the indicators to recruit customer service is in the interview. Is he/she can answer the question
fluently or not.
2. If there is customer asks to customer service officer the customer service officer suggest to take
some programs, but after entering the class with the tutor. The tutor said that he/she should
take another program. What is your opinion about that customer service officer, because he/she
did not in line with the tutor?
In this case, we should make a meeting that makes the customer service and the tutor have a
same line and same frame of our course and the criteria of the student that should take what
program and about customer need analysis.
3. How useful the information in customer feedback? How the information processed interpreted?
Customer feedback is very useful for our LTO because it can be the gap that should be solve to
make our LTO better. This information should be processed in the meeting of the LTO.