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Tutorial Week 4

ITECH 7402 Professional IT Culture

Topic
Written and Oral Communication

Topic Objectives
By the end of this topic you should be able to:

utilise presentation and communication approaches in a range of IT workplace settings

Discussion Questions
It is suggested that this week the questions should be attempted on an individual basis and once completed,
the answers discussed with peers either face-to-face or by means of the tutorial forum.

1. Creating a knew system requires many activities and involved many people. One of most
importnat activities is choosing the rite problem to solve, proposing a feasible way to solve it, and
describing this solution in a system specification. The chosen system must also fir into the existing
environment and must be vary easy to use. Alternatively the system maintenance could be
outsourced. It is often necessary to spend considerable tame gaining a through understanding of
the system and their problems. It is only after developing a good understanding that it becomes
possible to propose changes that will produce a better system without causing unforeseen affects.

Once changes are proposed, ....

(Adapted from Hawryszkiewycz, I. 1998. Introduction to Systems Analysis and Design.)

a) Edit the given paragraph, correcting spelling and grammar.


b) Comment on how well the paragraph follows the structure of topic sentence, supporting
sentences, concluding sentence and transitional sentence.

2. Write simple user documentation for the benefit of a student with very little knowledge of IT how to
contribute to a Moodle general forum i) responding to a previous entry & ii) starting a new thread

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Tutorial Week 4
ITECH 7402 Professional IT Culture

3. The following quote is taken from page 167 of the book Communication as Professionals by Terry
Mohan, Helen McGregor, Shirley Saunders and Ray Archee. This is the second edition of the book
and was published in 2008 by Cengage Learning in South Melbourne, Australia.

Since listening requires physical energy we need to be prepared both mentally and physically to
listen efficiently. We all need sufficient rest and sleep in order to function properly so that we can
participate more effectively and be more involved. In most Western cultural contexts we need to
show a speaker that we are attentive by establishing eye contact and maintaining alert posture and
facial expression. Such expressions of interest on our part will have a positive impact on speakers
and will enable them to express themselves more effectively.

a) Add an entry in APA format to the reference list of an academic paper that uses this quote.

b) i) Paraphrase the quote keeping the authors meaning but using different and fewer words.
ii) Add an appropriate in-text citation (APA) at the end of your paraphrasing.

c) Use the quote to find one example each of:


i) Active or passive voice
ii) Past, present or future tense
st nd rd
iii) 1 , 2 or 3 person

4. Suppose that you have been set a report to write on the topic, Communicating techniques in the
IT workplace. Consider the 5W strategy (who, what, when, where, why) and demonstrate this
planning strategy by writing 5 questions related to this essay topic.

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