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  • Contents Map: Cabin Crew - 3p.indb 3 08/06/2010 14:10

    Transféré par

    jouadi
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    The document is a contents map for a cabin crew training manual. It outlines 10 units that cover topics like safety procedures, serving passengers, dealing with medical emergencies, handling disruptive passengers, and preparing for landing. Each unit focuses on different language skills like making announcements, responding to problems, offering assistance, and checking passenger needs. Case studies provide real examples of situations cabin crew may face when flying.

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    TABLE OF CONTENT ENGLISH FOR CABIN CREW

    Titre original

    Toc

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    © © All Rights Reserved

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    PDF, TXT ou lisez en ligne sur Scribd

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    The document is a contents map for a cabin crew training manual. It outlines 10 units that cover topics like safety procedures, serving passengers, dealing with medical emergencies, handling disruptive passengers, and preparing for landing. Each unit focuses on different language skills like making announcements, responding to problems, offering assistance, and checking passenger needs. Case studies provide real examples of situations cabin crew may face when flying.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    8 vues1 page

    Contents Map: Cabin Crew - 3p.indb 3 08/06/2010 14:10

    Transféré par

    jouadi
    The document is a contents map for a cabin crew training manual. It outlines 10 units that cover topics like safety procedures, serving passengers, dealing with medical emergencies, handling disruptive passengers, and preparing for landing. Each unit focuses on different language skills like making announcements, responding to problems, offering assistance, and checking passenger needs. Case studies provide real examples of situations cabin crew may face when flying.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 1

    Contents map

    Unit Topics Language focus


    Meeting colleagues p6 Introductions
    1 T he pre-flight
    Finding out about the flight p8 Checking and clarifying
    briefin g p6
    Case study: A day in the life p10
    Welcoming passengers p12 Polite requests
    2  elcome on
    W
    Settling passengers in their seats p14 Showing how something works
    board p12
    Demonstrating safety procedures and checking before Pronunciation: Reading safety instructions
    take-off p16
    Case study: Bags in bins p18
    Making the first announcements p20 Formal and informal language
    3  fter take-off
    A
    Getting started p22 Dealing with passenger needs
    and into the
    Helping to settle passengers p24 Comfort expressions
    flight p20
    Case study: Flying with children p26
    Giving a choice p28 Offering a choice
    4 F ood and drinks
    Serving drinks p30 Pronunciation: Intonation in lists
    p28
    Duty-free sales p32 Money transactions
    Case study: Airline food your thoughts p34
    Identifying passenger problems p36 Finding out the problem
    5  inor
    M
    Dealing with problems p38 Offering to help (1)
    passenger
    Saying sorry p40 Apologizing
    problems p36
    Case study: Pickpocket strikes on flight from Tokyo to Paris p42
    Dealing with an on-board accident p44 The Check Call Care response to medical
    6 I s there a problems
    doctor on Dealing with a serous medical incident p46 Giving instructions to crew
    board? p44 Reporting a medical incident p48 Talking about the past; Linking words
    Case study: Is there a doctor on board? p50
    Taking charge in an emergency p52 Giving instructions
    7 I n-flight
    Preparing for an emergency evacuation p54 Instructions not to do something
    emergencies
    Reporting an evacuation p56 Reporting instructions
    p52
    Case study: Crews response to take-off incident criticized p58
    Responding to passenger complaints p60 Offering to help (2)
    8 C omplaints
    Dealing with complaints about other passengers p62 If
    and disruptive
    Managing disruptive passengers p64 Expressing obligation
    passengers p60
    Case study: Unruly and disruptive behaviour six newspaper extracts p66
    Making final announcements and checks p68 Word order in multi-word verbs
    9  reparing for
    P
    Giving information about delayed landings p70 Talking about time
    landing p68
    Getting through the final ten minutes p72 Checking things have been done
    Case study: Toilet troubles for Cathay p74
    Arriving at the gate and disembarking the passengers p76 Making a recommendation
    10 S aying goodbye
    Taking part in the crew debriefing p78 should
    p76
    Case study: Fear and heroism aboard Flight 253 p80

    Self Study section p82 Word list p102 Glossary of key expressions p105 Audio scripts p108 Answer key p121

    Cabin crew_3p.indb 3 08/06/2010 14:10

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