CURRICULUM VITAE

PERSONAL DETAILS
Name : Mr. Sosten Biwott
Gender : Male
Date of Birth : 13th September 1985
Nationality : Kenyan
Languages : Fluent in English and French (Oral and Written)
Contact : 0723409438/0736687346
Email Address : scbiwott@yahoo.com

CAREER OBJECTIVES
To increase my knowledge, experience, aptitudes and capacities within a company, in order to
grow not only as a person but also professionally and fill a strategic position in a world-class
company by contributing to its business objectives while strengthening its image and driving its
social responsibility programs.

EDUCATION BACKGROUND
1993 2001 : Kuresiet Primary School
Kenya Certificate Of Primary Education
2002 2005 : Leseru High School
Kenya Certificate Of Secondary Education
2006 2008 : Kenya Institute of Management
Certificate in Marketing Management
Advanced Certificate in Business Management
Diploma I in Marketing Management
Diploma II in Business Management
2009 2012 : University Of London Queen Mary
Degree : Bachelor Of Science in International Relations (GPA 3.5)
2012 -2015 : University Of London Queen Mary
Postgraduate Programme : International Business and Management
(Awaiting Graduation)

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PROFFESSIONAL BACKGROUND
2010 2012 : London Halifax Bank UK
Position : Customer Service Assistance (Part Time)
Duties:
Identify customer needs and refer customers to appropriate banking services.
Accept money or cheques deposited by customers, verify records and receipts, and credit
customers' accounts.
Assisting customers with their enquiries escalate/ re-direct problems when appropriate.
Solicit customers feedback and identify problem trends for improvement actions.
General administration tasks such as maintaining records, opening post and sending
letters to customers.
Promoting and selling financial products and services to customers.

2012 2013 : Telenet Inc.Belgium

Position : Customer Relations Assistant Manager
Duties:
Manage customer arrivals to maximize on relationship building opportunities.
Improving the overall customer relationship, delivering reliable administrative support
and customer service.
Acknowledging customers promptly and treating them in a courteous manner.
Finding out what information, products or services the customer requires, to meet his/her
needs, providing clear, accurate and relevant information.
Update job knowledge by participating in educational opportunities, reading
professional publications, maintaining personal networks and participating in
professional organizations.
Assist in the analysis of customer trends to enhance sales and service management
process and pre-requirements.
Sales activity planning, including reviewing existing customer files to identify sales
opportunities.

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2013-2015 : Deloitte Touche Tohmatsu Limited

Position : Telecommunications Operation Assistant.

Act as back-up to Manager in performing business operations duties.

Provide support to Operations manager as and when required.
Update internal operation procedures document as needed.
Coordinate with Manger to schedule team meetings and to provide follow-ups.
Support the Manager in managing and resolving operational issues.
Work with Manager to provide excellent customer service.
Participate in customer meetings and distribute minutes of meeting to the operations team.
Sort and distribute mails and faxes to respective personnel.
Store, file and retrieve corporate documents and reports as and when needed.
Order, store and organize all office supplies.
Manage incoming and outgoing letters and packages.
Perform general office administrative and clerical duties.
Reconcile payments and receipts to various parties on time.
Manage all office orders on regular basis.
Maintain logs and spreadsheets for all office activities.

HOBBIES
1. Swimming
2. Movies
3. Reading
4. Golf
5. Chess
6. Dancing

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REFERENCES
1. Mr. Kennedy Murray
(Branch Manager)
London Halifax Bank
Tel:+447447644840
Email: kenmurray@halifax.co.uk

2. Mr. Tom Verhaegen

(Branch Manager)
Telenet Belgium
Tel: +32493358060
Email: tomverhaegen@telenet.be

3. Mr.George Muchene Kimani

(Customer Relations Executive)
Deloitte
Tel: +254719450684
Email: Georgekimani@deloitte.com