May 2, 2017 MR. PAUL LIM SO Great Sights Travel and Tours Corp 472 Padre Faura cor MH Del Pilar Sts Ermita, Manila Dear Mr. So: In our efforts to enhance the proposed Filipino Brand of Service Excellence Program, please be informed that there will be a follow-up Focus Group Discussion (FGD) to be conducted on May 8, 2017 (Monday) at the DOT 2™ Floor Training Room from 2:30PM — 04:00PM, The FGD aims to solicit industry inputs to finalize the content and direction of the proposed Training Manuals for participants, trainers and supervisors In this regard, we would like to invite you to attend the FGD and share your experiences and comments on the final draft of the proposed modules. Your expertise and actual exposure in the field of service excellence will definitely contribute to the success of this program. To confirm your attendance, you may get in touch with Ms. Sarah Gemanil at e-mail address dot.otsr@gmail.com or DOT Local No. 206. Thank you. Very trul,yours, Office of Tourism Standards and Regulation ‘The Now DOT Building, 351 Sen. Gil Puyat Ave., 1200 Makati City, Plppines * PO. Box 2682 ‘Tel. Nos. (632) 458-5200 to 459-5230 « wwnvitsmorefuninthephilippines.com = wwwtourism.govph Phir ines