Training Details:

Name of the Training: Preparatory Course for ITIL Foundation Certification

Training Hours: 8 hours (without Quiz)
9 hours (with Quiz)

Objectives of the Training:

Introduce to the audience the best practices of the Service Industry

( Service Delivery and Service Support )

Create awareness of the processes in Service Delivery and Service

Support

Understand the objectives, content and coverage of ITIL

Prepare the audience for ITIL Foundation Certification

Benefits:

Since Capgemini is no more arranging external ITIL trainings, this

training will prepare the participants for ITIL Foundation certification

Better understanding of ITIL concepts will be developed in participants

This training will serve as a Kick start for the participants to start
preparation.
This training will also clear doubts the participants might have regarding
ITIL processes
Platform to encourage more and more participants to appear for ITIL
foundation certification.
 Training Coverage:

Overview of 11 ITIL disciplines (Service Delivery and Service Support)

Information on important and repeatedly asked questions.
Tips to remember important information
Summarized presentation on all disciplines at the end of the program.

Trainer Profile:

Trainer Name: Yogesh Soman

Designation: Manager
Level: Manager
Work Experience: 13 years
Capgemini Experience: 8 years
Training Experience: 4 years

Trainer Name: Shashikant Kulkarni

Designation: SD Consultant
Level: SC
SAP Work Experience: 4 years
Functional Experience: 10 years
Training Experience: 3 years