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Ashley Hayes
1594 Northwest Blvd Apt #3 Columbus, OH 43212
T: [614-806-5835] E: [ash.l.hayes@gmail.com]

Profile:
Highly detail-oriented individual with 2+ years experience hiring and directly managing administrative staff.

Ability to problem-solve in a fast paced environment, as well as identify and solve root cause.

Strong written and verbal communication skills

Strong computer experience including Microsoft Office, FTRACK, Business Objects, Cypress, and CDAS.

Dependable, loyal employee capable of producing results and motivating others.

Eagerness to learn, improve, and adapt quickly in new environments.

Experience:
Sr. Office Administrator FedEx Ground
Columbus, OH [June 2016 - Present]
My current position has allowed me to learn a great deal about the scope of P&D Operations at the East
Columbus station. I have developed positive and professional relationships with the contractors that work in the
building, ensuring that we both work together to make one another successful. I am also responsible for
tracking, creating, and auditing highly detail-oriented reports, including several that I have personally improved
or innovated. Additionally, I have gained more in-depth customer service experience, assisting both recipients
and shippers with a wide variety of needs and issues while making sure to follow through on each problem to its
conclusion. The mentorship I have received from co-workers has allowed me to learn a lot information that may
fall outside the parameters of my day-to-day work but has been useful to me, including working QA, ITQA,
fluency in FTRACK, managing some contractor information in CDAS, pulling useful reports in Business Objects,
directing sort rules in ISS, and using vision (including AWAD) to divert packages and provide updated
information to our drivers.

Office Manager (Property Management Division) Rite Rug Company

Vandalia, OH [May 2014 June 2016]
In this position I interviewed, hired, trained and directly managed administrative office staff in addition to
performing my personal duties. My responsibilities were broad and ranged from calculating and paying job
cost to installers, processing client invoices, tracking high volume inventory, and resolving conflicts with
customers and amongst employees. The business was very driven by the bottom line and negotiation with 15+
separate contractors was a daily part of my duties, it was necessary to motivate them to do their best work
while also representing the companys best interest and while they did not directly report to me, managing
them and their variety expectations and personalities in addition to my office staff was also a function of my
position. Several of the employees I hired and managed remain with the company and have risen into higher
administrative positions.

Billing Specialist Pacific Child and Family Associates

Glendale, CA [May 2013 April 2014]
I worked as a billing specialist for a company that provides mental health services to autistic children. The
position required extreme attention to detail since data entered and gathered is often numerical and must
balance at the end of each cycle. I also fielded phone calls and e-mails from employees on every level of the
company with promptness and professionalism. Additionally, I maintained the companys relationship with
national insurance companies and local regional centers to obtain payment for clients.
Education:

The Ohio State University Bachelor of Arts (Film Studies Screenwriting Emphasis) [2006-2013]
Columbus, OH