Solutions Konica Minolta

SSD SUPPORT SOLUTIONS
bizhub PRO C6500 - ALL ACTIVE SOLUTIONS

February 2013
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
Legal Notice
This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
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ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500 Abnormal noise or odor
Solution ID TAUS1001438EN* Solution Usage 2
Description
Abnormal grinding noiseand J-32xx jam codes may be indicated.
Solution
CAUSE: Teeth on Fusing Drive Gear /F (20T/28T) are breaking. Fixing Drive Gear /O (26T) is installed backwards.
SOLUTION: Replace Fusing Drive Gear /F (p/n A03U 8086 00) and Fixing Drive Gear /O (p/n A03U 8095 00) ensuring that both gears are installed correctly.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Description
Abnormal noise may occur after replacing toner.
Solution
CAUSE: Problem with the Holding Main Body assemblyin the Toner Supply section.
SOLUTION: Component parts of the Holding Main Body assembly (p/n 65AA R762 00) have been added/changed to prevent the abnormal noise.
Guide Collar (Non-Supply part) has been added.

Shape of the Toner supply Holding Main body (Non-Supply part) has been changed.
Due to the modifications, the part number for the Holding Main Body assembly has changed (p/n 65AA -358 1).
SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID TAUS0701937EN* Solution Usage
Description
LS-501/502, abnormal noise.
Solution
CAUSE: If the clip ring keeps rotating while touching the outer rim of the bearing, the clip wears and detaches from the roller shaft. The bearing then
becomes loose and the roller shaft is damaged. If this happens, abnormal noise may occur from the bearing. Additionally, the roller shaft becomes damaged
further if the tension of the belt that transfers drive to the roller is excessive.
A Bearing
B Clip ring
C Roller
D Belt
SOLUTION: Replace the roller with the modified roller (p/n 15AV46040 is the original style and p/n 15AV46041 is the modified).
Notes :
1. The modified roller is more durable and the ring has been changed from a clip to e-clip to prevent detachment. Therefore, after replacing the roller with the
modified one, use the recommended e-clip (p/n 00Z670606). It is not possible to fit the original clip ring on the modified roller.
2. CAUTION : When installing the belt ( D ), be careful not to adjust the tension in excess, so that it does not exceed the tension spring load. Otherwise,
bearing damage may reoccur.
SPECIAL NOTE : Solution contribution by KMBT (Japan).
Description
FS-503, abnormal continuous noise when attempting to staple.
Solution
CAUSE: Stapler continues to cycle. The staple cartridge is worn or damaged and is unable to feed staples.
SOLUTION: Replace the staple cartridge (p/n 15AA43560).

SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013
2
bizhub PRO C6500 Abnormal noise or odor
3
bizhub PRO C6500 Breakage, damage, malformed, removed part
Description
C-2220error code.
Solution
PROBABLE CAUSES:
1. Transfer belt coupler has broken off. Transfer belt drive motor (M18) spins true in I/O mode 41-14. Transfer belt and secondary transfer roller turn OK
manually.
Replace transfer driving roller assembly (p/n A03U R733 00).Also, replace intermediate transfer assembly (p/n A03U R7A1 00) if needed.
Note : See attached document for parts reference. To viewthe PDF, you may need to download a free copy of Adobe Reader.
2. Failed Printer Control Unit (PRCB).

Replace the Printer Control Unit (p/n A03U R7B5 00).
Description
SD-501 Bundle Press motor (M23) replacement procedure.
Solution
The attached documents provide detailed instruction on replacing the bundle press motor (p/n 120H 8001 2).
IMPORTANT : The bundle press will need to be removed to perform this procedure. Documentation is attached for this procedure as well.
Note :To view the attached documents, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from
Microsoft at the following URL;
http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Description
RU-504, INSTALLATION WARNING . At installation, the 5V DCsupply to theMFP is lost, rendering the machine inoperable.
Solution
CAUSE: The RU-504 has been changed for future model support. Included in this change is an extra connector.
WARNING : If a peripheral is connected to this connector it will severely damage the bizhub PRO C6500 .
SOLUTION: When installing a peripheral on an RU-504 connected to a bizhub PRO C6500/P, be certain that the correct connector is used (use only the
REAR connector with the BLUE wires). Refer to attached Bulletin Number 6541 for the proper connection.
Also, pleasesee the attached list of boardsto bereplaced (if a peripheral was connected to the wrong connector). To viewa PDF, Adobe Reader must be
installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
FS-503, non-stapled 11x17 paper is bending or creasing.
Solution
CAUSE: The mounting plate for the intermediate roller release solenoid SD7 is damaged causing the solenoid to bind.
SOLUTION: Repair or replace the SD7 mounting plate (p\n 15AA42940).

SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Description
PF-601, Lock screw in the paper feed unit separates into two pieces.
4
Solution
CAUSE:Lock screw needs to be strengthened to withstand normal use.
SOLUTION: The lock screw design has been changed. See attached Parts Modification document for details.To view the PDF, Adobe Reader must be
installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
Description
FD-501, is the folding/conveyance section available as a complete assembly?
Solution
The folding/conveyance section is not available as a complete assembly.
SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Description
SD-501, after the Trimmer frame reinforcement kit was installed, over a period of time, the paper adjustment unit roller guidesbecomedamaged.
Solution
CAUSE: By applying the countermeasure against the frame damage, load added during trimming operation is concentrated on the roller guides, causing
fatigue breakage.
Roller Guide position
Countermeasure parts (t = 3.2mm)
SOLUTION: The roller guide plate thickness is increased from t = 2.0mm to t = 3.2mm.
Countermeasure parts will be provided. Please install the countermeasure parts on the next service visit of each machine andrefer to the attached
replacement procedure. To view thedocument, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free
from Microsoft at the following URL;
TheSD-501 units that require this roller guide modification.
Units that have been installed with the frame breakage countermeasure parts
SD-501 frame breakage countermeasure production units
* Serial number cut-in: 15AQ02421 , 15AQ02423 through 15AQ02703 (282 units)
*Yellow sticker is attached before the Lot No. of the paper adjustment unit
Notes :
1.The paper adjusting units that are currently shipped as spareparts havethe frame reinforcement and roller guide breakage prevention measures applied.
2. Countermeasure applied in production and identification mark begin withserial number 15AQ03109.
SD-501 outer box -Black sticker is attached on the S/No label.
Description
The Trimmer frame may break under certain conditions. This is most likely to occur when a large amount of trimming is done AND the number of sheets to be
trimmed is relatively small (less than 40 sheets or so).
5
Solution
CAUSE: When a small number of sheets are trimmed, the bundle press pressure can exceed the design value, creating a heavier-than-expected stress on
the frame. When this happens repeatedly, metal fatigue occurs, resulting in fractured frame parts.
SOLUTION: The thickness of the frame metal was changed during production, resulting in greater inherent strength, and a spring was added to reduce the
bundle press pressure when trimming a small number of sheets. A reinforcement kit is available to strengthen earlier trimmers by adding the spring and
bracing the frame. Please see attached Bulletin Number 6361 for more details and installation instructions. To viewthe PDF, Adobe Reader must be
6
bizhub PRO C6500 Controller - no or slow print, scan failure, garbled data, lockup
Description
Unable to scan to E-mail using a Microsoft Exchange Server 2007.
Solution
CAUSE:The Microsoft Exchange Server is not set up correctly.
SOLUTION:Please use the attached settings to set up scan to E-mail on the Microsoft Exchange Server 2007.
CAUTION : Theattached instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician. They are provided only
for use by an experienced Microsoft Exchange 2007 Administrator.Failure to follow these instructions in any way may have a detrimental effect on E-mail
flow in Exchange 2007. The instructions provided have been tested numerous times and are known to work. They are currently in production use in-house at
Konica Minolta and several customer environments.
Note :To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution byJim DiSarro/Dave Bruni, Workgroup/SSD
Description
Unable to select Tray 4 of the LU-202 in the print driver or Command WorkStation with a platen installed.
Solution
CAUSE: Without thedocument feederselected as an installable option,LU-202 is not available. LU-202 can be installed as an option but cannot be selected
when printing.
SOLUTION:System softwareand print driverversion 1.0a for the IC-408 areavailable that correct this issue and can be downloaded via the Konica Minolta
Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
The system code posted for download consists of two DVD ISO image files (IC-408_Special System_Software_v1.0a_Fiery.iso &
IC-408_Special_User_Software_v1.0a_Fiery.iso) that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the
size of the image files.
IC-408 v1.0a code does not requires the installation of any of the previous system patches;many of the previous corrections and enhancements have all
been incorporated with version 1.0a.
Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated with
the required performance and security patches and also please review the Konica Minolta Download Selector for any new IC-408 version 1.0asystem patches
that may have been released.
Please refer to the attached IC-408 v1.0a Release Notes and install addendum. To view a PDF, Adobe Reader must be installed. Adobe Reader can be
downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Description
UNDEFINED ERROR OFFENDING COMMAND message printed on output when printing a PDF from Adobe Acrobat or Reader when using booklet mode
function in the PostScript driver.
Solution
CAUSE: Incorrect setting for the Font and Resource Policy.
SOLUTION: From Adobe, click File, Print, Advanced andlocate and use the drop down arrow under the Font and Resource Policy. Depending upon version
location will vary under advanced. Set the Font and Resource Policy under the Advanced Print Setup box to Send for Each Page.
Description
Unable to print cover page with booklet when cover page is a different paper weight than document. A message of "Please load designated Paper in Tray #x.
To check details, touch [Detail Check]" is indicated.
Solution
CAUSE: Function is not compatible with IC-303 system code.
SOLUTION: IC-303 system software, version 1.1isavailable to correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Access
the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
With this new version of system code and driver, there is no selection for paper weight for thecover page tray. This selection is not needed, just simply set the
7
paper tray on the engine to the desired paper weight.
Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to be
burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setis
availablefrom the Konica Minolta Parts department (p/n 45067363).
To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts.
Note : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles.
IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been
incorporated with version 1.1.
Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated
withthe requiredperformance and security patches.
Also, be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-303 v1.1 system
code.
Additionally,for driver based printing, be sure to use the latest print driver (v1.1)thatis included with the User software DVD.
Please refer to the attacheddocumentation for additional information.
To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
Slow Printing pauses; between sets when duplexing is selected.
Solution
CAUSE:System Codebug.
SOLUTION: Please install 1-SXXG9 patch on the IC-303.Thepatch is available for download viathe Konica Minolta Download Selector.
1. Login in via www.mykonicaminolta.com .
2. Select the "Service" link located on the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left.
6. Search on "IC-303" in the [Find Downloads:] box.
7. Locate under System Code.
Note :Please reference Release Notes documentationprior to installation.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Description
How to set up Microsoft Exchange 2007/2010 with authentication.
Solution
Please perform the following steps:
Basic checks before starting

1. Verify DNS is working on the MFP. This can be verified by PINGing Google.com fromPING confirmation in Network settings/Detail settings.
2.Set up time adjustment to sync to the Active directory or Exchange server. Verify that the date and time on the machine are correct after syncing.
3. Verify a valid E-mail account is created for the MFP on Exchange. If the machine does not havean account, please verify that a valid account is being
used.
On Exchange
4. Create a new receive connector in Exchange.
5. Under the General tab of the connectorplease specify the full FQDN of the Exchange server.
6. Under the Network tab of the connector please add the MFP TCP/IP address to the list of local TCP/IP addresses to receive E-mail.
7. Under the Authentication tab of the connector please verify that Transport Layer Security, Basic Authentication and Exchange Server authentication are
checked.
8. Under the Permissions tab of the connector please verify that anonymous, exchange servers and exchange users are checked.
On the MFP
9. Verify that the machine and admin E-mail addresses are a valid Exchange E-mail addresses.
10. Verify that Start TLS is selected on port 587.
11.Make sure tocheck theSMTP authentication check box.
12. Input the user name and password of the Exchange account assigned to themachine.
13. Set the domain name under theSMTP authentication section.
14. Send a test E-mail and verify that the machine functions as intended.
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Note : For additional detail please refer to attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader.
Description
The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500.
Solution
CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500.
SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If the
controller boots on a "PRO" version of the C6500 and detects unsupported peripherals, it will power itself OFF. The IC-408 will only support a limited number
of peripherals that are only available on the "Entry" system.
Notes :
1.Please see attached configuration sheets for the applicable model.
2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Description
When printing a calibration page from ColorWise Pro tools or the MFP LCD, the page does not print. There is nomessage on the printer orcontroller that
indicates the job was sent.
Solution
PROBABLE CAUSES:
1. There is a mismatch between the default paper media settings on thecontroller and the paper drawer settings on the engine.
TheFiery controllersare configured with adefault paper setting of color specific, white, 81-105gm2. If the paper drawer of theengine is not set to these same
settings, the job will not print until the drawer is configured to match these settings. There will not be an indication on thecontroller panel and the job will also
not show up in the job list on the engine. The only place that the problem can be observed from is Command WorkStation.
To have all jobs print, based on the drawer settings by default, enter thecontroller "Launch Configure" through a web browser and edit the PS settings for
paper type "PDL => PS". Paper weight should be set to "Printers Default".
Note :When printing aconfiguration page from the controller, the paper weight will show as "0" for this setting.
2. Incorrect DIP switch setting. Image stabilization control has been disabled on the mainbody(DIP switch 24-2 set to1).
Enable image stabilization by setting dipswitch 24-2 to 0 . Toenable image stabilization perform the following:
a. Enter Service mode.
b. Select System Setting.
c. Select Software SW Setting.
d. Set DIPSW 24-2=0.
e. Exit Service mode.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD
Description
Scan to E-mail is not working after upgrading to version 1.1a.
Solution
CAUSE: System Code bug.
SOLUTION:Install 1-YM6LY patch for the IC-303, IC-305or the IC-408. The patch is available for download via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Freddie Burnham, Production Print/SSD
9
Description
Slow printing or locking up when printing multiple print jobs or large PDF files (500 pages+).
Most noticeable when using a NearStar application.
Solution
When the machine is printing multiple print jobs,it will cycle between the print jobs slowing the machinedown, and if the queue fills up enough, it could "lock
up".
The reason the machine cycles between print jobs is becauseitchecks which printer language (PCL or PostScript) the next print job is using.
Toprevent this from happening,the machine needs to identfy which PDL to use.To accomplish this, please perform the following settings:
Utility a User Settings a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)
For the bizhub 200/250/350/222/282/362 follow these steps:

Utility a Printer Settings a PDL Set
For the bizhubPRO 950 and 1050efollow these steps:

Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)
Options are:
Auto
PCL
PS
TIFF
For the bizhubPRO1051 and 1200follow these steps:

Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)
Options are:
Auto
PCL
PS
TIFF
PPML
Note : All computers that are printing to this machine will have to use the same printer languageto whichthe machine has defaulted (PCL or PostScript).
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD and Cesar Jimenez, Production Print/SSD
Description
Unable to Z-fold the 11x17 or 8.5x14 pages from within mixed media document (8.5x11 and 11x17 or 8.5x11S and 8.5x14).
Solution
SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector.
Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to
burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 version 1.1 2 DVD setwill
sooon be availablefrom the Konica Minolta Parts department.
Notes :
1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles.
IC-303 version 1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been
Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
2. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust be
uploaded directly into Command WorkStation and then configured as needed for printing.
3. The printing of mixed media Microsoft Word documents are supported from the IC-303 PostScript printer driver version 1.1, althoughensure that
thedocument paper size under Page Setup reflects the numerical value of the paper size and not the name. For example,a mixed media document that
consists of 8.5x11 and 11x17 pages must be set inPage Setup in Microsoft Word to8.5x11 (not Letter) and 11x17 (not Tabloid).
Also,under the mixed media/Page Rangeselections of the driver orCommand WorkStation, be sure to NOT designatethe "Paper Size" of each page range,
simply leaveit as "Document Setting".
10
Description
IC-408 powers down after booting.
Solution
CAUSE: The IC-408 with system code version 1.0. is installed on an unsupported configuration (Professional configuration), OR version 1.0A or higher is
loaded but unsupported PRO series finisher is installed
SOLUTION: The IC-408 must be updated to system code version 1.0A or higher to allow operation of the SD-501, RU-503, and/or the PF-701. All other PRO
series finishers are not supported when using the Fiery IC-408.
Note :See attacheddocumentation for supported bizhub PRO C6500 configurations.To viewthe PDF, Adobe Reader must be installed. Adobe Reader
can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
Unable to disable the Job Offset of individual print jobs to the FS-503.
Solution
The Offset setting is located in the Fiery Server Setup => PDL => PS => Offset Jobs (ON/OFF). As with any other setting with server setupthe
controllerwill need to berebooted after making the change.
Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to burned
to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setwill sooon be
availablefrom the Konica Minolta Parts department.
Description
Main body is locking up after performing any scanning functions.
E-mail
FTP
SMB
Solution
CAUSE:It has been determined thatthe IC-408 Fiery patch 1-15RA85is causing this issue.This patch may have been installed during arecent Fiery auto
update.EFI has removed this patch from its auto update servers as of 3/3/2010, so this issue should not occur via auto updates after this date.
Note : IC-303 & IC-305 are not affected by this.
SOLUTION:Print a Fiery configuration page and check the installed patch list. If patch 1-15RA85 is listed then IC-408 Fiery system software needs to be
reloaded.
11
Description
Communication is lost between the MFP and controller when navigating through the controllers Job list from theMFP LCD operation panel. The controller
button on theLCD will become "grayed out" andthe controller must berestarted.
Solution
CAUSE:A bug with the controller (IC-303/IC-305/IC-408) system code where the communication is lost between the MFP and the controller when navigating
the controllers Job List (Held and Printed jobs) from the MFP LCD panel.
SOLUTION: A patch is available (1-WSUG3) that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector.
Notes :
1.This patch is specific to IC-303/IC-305/IC-408 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have
thecontroller at system code version 1.1 prior to installing this patch.
2. Please refer to the attacheddocumentation for more information. To viewthe PDF,you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
Description
"Can't use this function in the current authentication mode" message when you try to log in through the engine NIC via a web browser and enter Machine
Manager Setting a Account Track Setting.
Note : Please see attachment for message. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution
CAUSE: Account Authentication or Account Name Input is turned OFF on the engine.
(Account Track and User Authentication)
SOLUTION: Turn ON Account Authentication or Account Name Input. (There is no need to turn the engine OFF when this feature is enabled.)
How to enable Account Track
Enable Account Track on the engine using its control panel.
1. Utility/Counter.
2. Administrator Setting.
3. User Authentication.
4. General Setting.
5. User Authentication.
6. User Authentication = OFF
7. Account Track = ON
8. Account Name = OFF
9. Account Distribution Number = 1000
10. Account Track.
11. Copier/printer = USE
12. Scanner = USE m. OK, Close, Close, Close.
How to enable Account Track (bizhub PRO1050/1050e)

1. Utility/Counter.
2. Machine Manager Setting.
3. User Auth./Volume Track.
4. Authentication Method.
5. Authentication Setting:
User Authentication: OFF
Section Authentication: ON
Section Name Input: ON
User/ Section Auth. Connect: ON
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Section Distribute Number: 1000
6. Select OK.
Note : Please see attached photo for reference.
How to enable Account Track ( bizhub PRO 950)

1. Utility/Counter.
2.Administrator Setting.
3. User Auth./Account Track.
4. Authentication Method.
5. Authentication Setting:
User Authentication: OFF
Account Authentication: ON
AccountName Input: ON
AccountDistribute Number: 1000
6. Select OK.
Note : Please see attached photo for reference.
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Description
Unable to print onto custom size paper; 10x15, 8.5x13, 8x10, 7.25x10.5, 12.6x18.
Solution
CAUSE: Alimitationwithversion 1.02system codefor theIC-303.
SOLUTION:A special patch (1-TEN02) is available for the IC-303 system version 1.02 that corrects this issue. Please refer to attached Release Notes.
This patch provides support between the IC-303 and the bizhub PRO C6500 for printing the following custom sizes: 10x15 (254 x 381mm), 8.5x13 (216 x
330mm), 8x10.5 (203 x 267mm), 7.25x10.5 (184 x 267mm), 12.6x18 (320 x 457mm)
Notes :
1. Please refer to the attachedprocedure (PrintingCustomFromWord.pdf) when printing onto8.5x13paper from Microsoft Office Word.
2.This correction has been incorporated with the 1.1 systemcode releaseforIC-303 and IC-305.
3. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Description
Print jobs are automatically deleted when a paper mismatch occurs.
Solution
CAUSE: The Fiery controller default settingautomatically deletes the print job when a paper mismatch occurs.
SOLUTION: In Fiery server set up, set Enable Cancel on Mismatch to NO. To set the Enable Cancel on Mismatch setting, perform the following:
1. Connect to the Fiery using a web browser.
2. Select Web Tools.
3. Click on the Configure tab.
4. Click on the Launch Configure tab.
5. Enter the Fiery password. The default password is 'Fiery.1'.
6. Select Server.
7. Select Jobs.
8. Under Job mismatch, uncheck the Enable Mismatch Action check box.
9. Click Apply.
10. Click Reboot.
SPECIAL NOTE : Solution contribution by Alonzo Smith, Workgroup/SSD
13
Description
Unable to insert simplex tabs into duplex print job using the IC-408 controller.
Solution
CAUSE: Alimitationwith theIC-408 system code version 1.0system code.
SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue.

In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion.
Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation,verify that it is version 4.5.1.20 or above.
The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Description
Service Calibrator Is Currently Used By Operator error message when calibratingwith an ES-1000 densitometer.
Solution
CAUSE: Corrupt system software.
SOLUTION: Install attached patch file 1-16MNVI. If the patch does not resolve the issue, please reinstall the latest Fiery system software. The latest version
firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Ed Bellone/Chuck Tripp/Gary Scimeca/Ian Lynch, Production Print/SSD
Description
Printing appears to be very slow and the controller has high disk and CPU activity.
Solution
CAUSE: Secure Eraseis enabled.
SOLUTION: Secure Erase is enabled insetup under Server => Jobs. If enabled, it will securely erase all print jobs by rewriting over the data 3 times. This
requires constant disk access and CPU utilization and will significantly slow down the printing capabilities of the controller.
Secure Erase is required in government or other environments that handle sensitive orconfidential material.
Description
Unable to scan to E-Mail.
Solution
CAUSE: E-Mail function is prohibited.
SOLUTION: To enable E-Mail, perform the following:

1. Select Utility\Counter.
2. Select Machine Admin. Setting.
3. Select System Setting.
4. Select Operation Prohibit Set.
5. Select Scanner Prohibit Setting.
6. Select Permission next to the E-Mail tab.
7. Exit the Administrator mode.
SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD
Description
14
Cannot disable or configure the USB Media Auto Print option on the IC-303. The feature is enabled by default.
Solution
CAUSE: This is a bug with version 1.0, 1.01and 1.02 system code. There is no option available in setup to configure this feature.
SOLUTION: Currently there is no workaround for this issue. All files on a USB drive will attempt to print when plugged into the controller. This is a known
issue and will be corrected in the next system code release for the IC-303.
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Description
Unable to print more than 2 sets of a booklet print job when pulling cover page from PI tray.
Theprinter will sucessfully print two sets, then stop witha "Print data receiving"message andthe data lightblinking.
Tocontinue printing,the Stop button must be pressed, then press "continue". Again,only two setswill print and the same message will be indicated.
Solution
CAUSE: Abugwith the earlier version IC-303 system code installed.
SOLUTION:IC-303 system version 1.02 isavailablewhich corrects this issue.

In addition, SSD also recommends upgrading the bizhub PRO C6500 firmware to the latest version. The latest version firmware or system software is
available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS,
Drivers, Firmware and more'.
Please refer to the attachedbulletins 5898 and 5945for information on both upgrades.
IMPORTANT : Make sure that you read Bulletin Number 5898.This firmware upgrade requires that the memory control boardbe replaced to incorporate
significant enhancements. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
After installing the FACI kit on the IC-303. The outputis limited to4-bit color.
Solution
A patch to correct this problem on the IC-303 is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The patch is dated 11-2-2007 and the file name is 1-U4UJX.zip.
The release notes are dated 11-6-2007 and the file name is 1-U4UJX_relnotes.doc.
Description
Unable to printsignature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery X3eTY2 (IC-408) PostScript driver. "Load 8.5x11
paper" message is indicatedon the bizhub PRO C6500/C5500 LCD and on Command WorkStation.
Solution
CAUSE: Bug with theIC-408 system code and print driver.
SOLUTION: IC-408 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta Download
Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Thesystem code posted for download consists of two DVD ISO image files (IC-408 System Software DVD Ver 1.1.iso & IC-408 User-software
Ver1.1.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also,
the IC-408 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45072657).
Please refer to the attached IC-408 Service Manual for information on install procedure.
Notes :
2. IC-408 version 1.1 code does not require the installation of any of the previous system patches; the previous corrections and enhancements have all been
incorporated.
3. Be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-408 version 1.1
system code.
4. For driver-based printing, be sure to use the latest printer driver (version 1.1)thatis included with the User software DVD.
5. Please refer to the attachedRelease Notesfor additional information.
15
Description
Unable to print or scan. A "Please confirm authentication setting of administrator setting or controller" error message is displayed on the operation panel.
Solution
CAUSE: Allow printing from is set to Authorized Users on the Fiery.
SOLUTION: Set Allow printing from to All Users. To set Allow printing from to All Users, please perform the following:
1. Browse into the Fiery.
2. Launch Fiery configure.
3. Check the Allow users to print without authentication check box.
4. Reboot the Fiery for the setting to take effect.

SPECIAL NOTE : Solution contribution by Ed Bellone and Cesar Jimenez, Production Print/SSD
Description
When installing system code on an IC-303, the controller is booted from the system DVD, but nothing appears to install and the front LCD panel just displays
the Fiery logo.
Solution
CAUSE: The FACI option is enabled on the IC-303.
SOLUTION: If the FACI option is enable on the IC-303, it is assumed that a monitor, keyboard and mouse is also connected. The FACI option disables the
front panel messages that would normally be displayed as part of setup and displays them on the external monitor. The monitor, keyboard and mouse are
required items to install and reinstall system code on a FACI-enabled IC-303. Without these items being attached, no response can be made to the
installation program.
Description
Unable to insert simplex tabs into duplex print job.
Solution
CAUSE:Alimitationwith the earlier version IC-303 system code installed.

Description
FS-503, unable to output 13x19 print jobs to the stapler main tray.
16
Solution
CAUSE:Alimitationwith the earlier version IC-303 system code installed.

Description
The LU-202 Large Capacity Tray is not listed as an installable option.
Solution
CAUSE: System code update required.
SOLUTION:The LU-202 isa supported option configuration with Fiery system code version 1.02 and higher installed on the IC-303.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Description
How to enable Remote Desktop.
Solution
To enable Remote Desktop on the Fiery, perform the following:
1. Access the Fiery Configuration:
a. Browse to the Fiery TCP/IP address.
b. Select WebTools.
c. Select Configure.
d. Select Launch Configure.
e. Log in using the administrator password.
f. Open Command WorkStation and log in as the administrator.
g. From the top toolbar select Server.
h. Select Setup or Configure (depends on version of Command WorkStation).
2. In the Fiery Configuration menu, expand the Server section, Select General then check the option for Enable Remote Desktop.
Note : Please see attached Enable Remote Desktop photo for a visual reference of the setting selection in the Fiery Configuration.
Description
Unable to print to signature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery S450 (IC-303) PostScript driver. "Load 8.5x11
paper" message is indicatedon the bizhub PRO C6500 LCD and on Command WorkStation.
Solution
CAUSE: Bug with theIC-303 system code and print driver.
SOLUTION: IC-303 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta Download
burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setis
17
availablefrom the Konica Minolta Parts department (p/n 45067363).
Also, be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-303 v1.1 system
code.
Additionally,for driver based printing, be sure to use the latest print driver (v1.1)thatis included with the User software DVD.
Description
Unable to print on 9x11 custom size paper.
Solution
CAUSE: Bug with IC-303 system code.
Notes :
3. The IC-305 is pre-installed with version 1.1 system code out of the box.
4.Please see attached Bulletin Number 6037 concerning recommended download managers. To viewa PDF, you may need to download a free copy of
Adobe Reader.
Description
Unable to scan; Scan button is "grayed out".
Solution
PROBABLE CAUSES:
1. Scanner function is prohibited.
To enable, perform the following:
a. Select Utility/Counter.
b. Select [03] Machine Admin. Setting.
c. Select [01] System Setting.
d. Select [04] Operation Prohibit Set.
e. Select [03] Scanner Prohibit Setting.
f. Select Permission: E-mail Permission or Prohibit FTP Permission or Prohibit HDD Permission or Prohibit SMB Permission or Prohibit Queue
Permission or Prohibit Manual Input Permission or Prohibit .
g. Click OK.
h. Exit the Administrator mode.
Note : Permission = ALLOW, and Prohibit = NOT ALLOW.
2. The Fiery maybe performing automatic system updates.

Verify the time of automatic updates in the Fiery Configuration utility.
18
SPECIAL NOTE : Solution contribution by Cesar Jimenez/Chuck Tripp, Production Print/SSD and Stephen Schmelcke, Workgroup/SSD
Description
TFTP ERROR UNABLE TO OPEN SOCKET messagewhenupdating system code.
Solution
CAUSE: Incorrect or failed Ethernet crossover cable, or poor connection between laptop and IC-408.
SOLUTION: Connect the laptop used for the system code update directly to the IC-408 with an Ethernet crossover cable. Confirm that the Ethernet cable is a
crossover cable and that it is not damaged.
Note :See attached documentation for IC-408 installation instructions.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Description
The FS-607 booklet finisher is not an available option in the printer driver installable options tab.
Solution
CAUSE: An early version system code ordriver is installed, or the driver is corrupt.
SOLUTION: Install controller system code minimum version 1.02 and PostScript driver minimum version 1.02. Reboot the PC if the booklet options are still
not available.
Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
The latest versionsystem software is also available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Description
The IC-303 print job stops printing and theMFP control panel indicateswarming up. The data light is flashing on the MFP. The problem might occur more often
when using the Post Inserter.
Solution
CAUSE: Patch update required.
SOLUTION: Install version 1.02 system code and install patch file 1-SXXG9 (attached 1.54MB file)on the IC-303. See attachedRelease Notesfor additional
detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Description
The 1-V80PE patch does not work properly for the Fiery IC-408 v1.0a.Itdoes not show up on the Fiery Configuration Page and does not allow any
additional patches to be installed.
Solution
CAUSE: Updated patch required.
SOLUTION: The original patch has been removed from the KMBS SSD Download Selector andanother version of 1-V80PE is available. To verify between
old and new,check the file properties: Right-click g Properties; the file size of the faulty patch is 1.51MB ( 1,585,202 bytes ) and the file size of the
good patch is 1.51MB ( 1,590,397 bytes ).
Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for the
bizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary between
patches.
Also, attached is a configuration page fromthe SSD/ESSIC-408 installed on a bizhub PRO C6500, the first 4 patches were manually installed and all the rest
are from performing the system updates.
19
Description
Unable to Z-fold and staple mixed media document (8.5x11and 11x17 or 8.5x11Sand 8.5x14). Error message "It is not possible to staple because of finisher
limitation"is displayed in Command WorkStation.
Solution
CAUSE: Printing limitation with the IC-303/IC-305 print controllers.
SOLUTION: New system code (version 2.0) isavailable for the IC-303/IC-305 that allows Z-fold and staplingof mixed media print documents.
Notes :
1. System code v2.0 is available for download via the Konica Minolta Download Selector.
a. Login in via www.mykonicaminolta.com .
b. Select the "Service"tab locatedat the top of the page.
c. Select the "SSD (DNA, Drivers, MSDS)" link locatedto the left.
d. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
e. Select the "Download MSDS, Drivers, Firmware and more" link locatedto the left.
f. Select Color Products => IC-303 or IC-305 => System Code.
2. Be sure toapply any 2.0 patches that arepostedfor the 2.0 system code.
3. System code version 2.0 may be ordered from the parts department, (p/n45076554) if it cannot be downloaded.
4.Refer to the attached documentation. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe
web site at: http://www.adobe.com/products/acrobat/readstep2.html .
5. Complete documentation for system code 2.0 is available from the following URL:
http://services.efi.com/support/vfigs/9471201048/matrix.asp?pc=7330367028
Very Important
Be sure to install the following system code 2.0 patches in this order for this correction to take full effect:
1-YQYRA
1-10W65X
1-113ZEQ
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/BSE
Description
"Press Start to restart" message when printing on custom size paper with no finishing options installed using either the IC-408 or IC-305.
Solution
CAUSE: Special firmware required.
SOLUTION: Install special Image firmware version GCB-30 for bizhub PRO C6500, orGCB-12 for bizhub PRO C5500 to correct this issue. The latest version
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Description
Slow print speed to the IC-408/bizhub PRO C6500.
Solution
CAUSE: Pre-release PrintStation Manager, build 8282 is installed on the MicroPress server.
SOLUTION: Install the official release PrintStation Manager, build 8283 on the MicroPress server.
Description
Controller is greyed out and unavailable; printer is not printing.
20
Solution
CAUSE: Communication was lost.
SOLUTION: Reboot the Fiery controller and the printer.
SPECIAL NOTE: Solution contribution by Marge McLea, Production Customer Support/SSD
Description
Scan address will not clear after the scan is complete.
Solution
CAUSE: Incorrect DipSW setting (DipSW 15-6 = 0).
SOLUTION: To change the dipswitch setting:

1. Enter Service mode.
2.Select System Setting.
3.Select Software DS Setting.
4.Set DipSW 15-6 = 1 (ON).
5.Exit Service mode.
Description
IC-304 unable to communicate properly with the MFP with the FD-501, FS-503 and LS-501 installed. Will not RIP.
Solution
CAUSE: Improper configuration.
SOLUTION: The CREO workstation is not able to support the configuration of FS-503 with FD-501 Bookletmaker and LS-501 stacker, even though theMFP
does support it.
SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region
Description
Fiery crashes when more than 20 calibration sets are created.
Solution
CAUSE: A software patch is required.
SOLUTION: Please install the followingpatch(es):
IC-306
Patch 1-1BX4A2 .Refer to attached Release Notes prior to patch installation.
IMPORTANT : The following prerequisites are required in the order specified before applying the 1-1BX4A2 patch:
1. Installpatch, 1-19QIX1 . (See attached Release Notes.)
2. Do NOT install the 1-19H0DD patch AFTER installing the 1-1BX4A2 patch. If you must install the 1-19H0DD patch, please do so BEFORE
installing the 1-1BX4A2 . (See attached Release Notes.)
21
IC-303/IC-305
Patch 1-1C0OUK . Please refer to attached Release Notes prior to patch installation.
Notes :
a. The patches are also available via the Konica Minolta Download Selector.
b.To view a PDF, you may need to download a free copy of Adobe Reader.
Description
Unable to scan to FTP.
Solution
CAUSE: FTP function is prohibited.
SOLUTION: To enable FTP, perform the following:

6. Select Permission next to the FTP tab.
Note : Make sure that FTP is enabled on the Fiery controller.
SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/David Aekus, Production Print/SSD
Description
Large print jobs are printing slow and well below the rated engine speed.
Solution
PROBABLE CAUSES:
1. Firmware compatibility issue with HD-506.
Install minimum version Image 14 firmware. This is a recommended update if the HD-506 is installed to improve performance.
Image control program
14
A03U010_00I0_G00_1400.bin
A03U010_00I0_G00_1400.sum
(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'
2. Possible firmware incompatibility, Compression mode incorrectly set or printer driver settings not optimal.
Toprevent"slow" printing:
Verify that Image, Printer and all finishers are at equal versions of firmware to prevent conflict.
Verify Compression mode (found in Utility ? User ? Common ? Next) is set to "Off". See attached control panel photo.
Install the latest PostScript driver and set up printing via LPR using the UNIX Print Service (not Microsoft TCP/IP Printing Service).
SPECIAL NOTE : Solution contribution byBill Ehmke, ESS; David Holt - DSM, Special Markets/SSD and Gary Scimeca, Production Print/SSD
Description
22
"Memory full" message and unable to print when attempting to print multiple sets of a single job.
Solution
CAUSE: Firmware bug with the bizhub PRO C6500.
SOLUTION:Upgrade the bizhub PRO C6500 firmware to version 15 or higher.

Notes :
1.It also recommended that software dipswitch 2-0 and 10-1 be both set to1 if the bizhub PRO C6500 is equipped with the optional HDD (HD-506, Item
#A03YOYO).
2. The firmware is available for download via theKonica Minolta Download Selector.
3. Please refer to the attached Release Notes.To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
The client could not connect to remote computermessage and unable to connect to the Fiery using the Remote Desktop connection.
Solution
CAUSE: Remote Desktop is disabled at the Fiery.
SOLUTION: Enable the Remote Desktop connection. To enable remote desktop, perform the following:
1. Select Controller from the machine screen on the bizhub PRO C5500/C6500 LCD panel.
2. Enter thecontroller password (the default password is Fiery.1 ).
3. Select Setup.
4.Select Server Set Up.
5. Select Enable for Remote Desktop.
6. Select Back.
7. Select OK.
8. Select Apply.
9.Reboot.
Description
A specific PostScript print file will not print and causes a PostScript error message in Command WorkStation (CWS)when printing to the IC-303/IC-305
Fiery controller. The PostScript error in CWS may be displayed as follows: " ERROR: undefined OFFENDING COMMAND: Ha"1R" .
Solution
CAUSE: A bug with the IC-303/IC-305 system code version 1.1 where it is unable to properly interpret the PostScript print code generated from particular
application.
Note : Print file is not being generated bythe IC-303/IC-305 PostScript print driver.
SOLUTION: A patch is available (1-W6MIT) for the IC-303/IC-305 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector.
Notes :
1. This patch is specific to IC-303/IC-305 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the
IC-303/IC-305 at system code version 1.1 prior to installing this patch.
2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
Description
Document cannot be added to controller using FreeForm.
Solution
23
CAUSE:Customer is using FreeForm2 to create masters for individual pages.This function was never supported by Konica Minolta products;even though this
technique may have worked on older controllers, it was never really supported.
Since the OS was rewritten for many of the new printers, any programming (Feature) holes that existed in the previoussystem code, wereplugged;therefore,
this function will not work.
SOLUTION:Follow standard FreeForm (1) techniques for creating a master.

If a document has more then one page, then all the pages must be contained in the master.When the variable data is sent, it mustcontainthe data for all the
pages.
SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS
Description
When installing a new IC-303, nothing can be setup from the front panel of the controller. Howis the controller configured?
Solution
The IC-303 is configured using 2 different methods.
1. After the controller has initialized completely and is connected to the MFP, a controller button will be available under the Machine settings on theMFP LCD
panel. This button will allow basic funtions to be configured under setup. Server Name, system Date/Time, TCP/IP settings, Ethernet speed, enabling Remote
Desktop and Enabling web services are the basic functions that can be configured.
Ensure that Web services are enabled as the remainder of the configuration will have to be done from the web-based configure utility.
2. After a TCP/IP address has been configured and Web services are enabled, launch configure from a Web browser and configure the remaining settings on
the IC-303.
Description
The IC-408 controller boots up, then powers down after a few minutes.
Solution
CAUSE: The IC-408 controller is installed on a Pro version C6500.
SOLUTION: The IC-408 controller can only be used on an entry level C6500. For the C6500 Pro, the external controller must be used.
SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD
Description
"Paper size does not match Load ***** paper in Tray 1" message and unable to print custom size Microsoft Office Word documents with IC-303 printer
driver.
Solution
CAUSE: Bug with IC-303 system code.
Notes :
1. Please refer to the attachedprocedure (PrintingCustomFromWord.pdf) when printing onto8.5x13paper from Microsoft Office Word.
24
Please refer to the attachedMarketing Bulletin #08-GB-001 and IC-303 Release Notes for additional information.
4. The IC-305 is pre-installed with version 1.1 system code out of the box.
5.Please see attached Bulletin Number 6037 concerning recommended download managers. To viewthe PDF, you may need to download a free copy of
Adobe Reader.
Description
Load paper message remains even after the paper type/weight has been changed. When jobs require a certain paper type/weight, the engine will display a
message requesting that the paper type/weight be loaded. Once the required paper has been loaded, the message will remain on the engine LCD panel.
Solution
CAUSE: This is a known issue with MicroPress 7.5.0.1 and the bizhub PRO C6500.
SOLUTION: The workaround is to reconfigure the 6565km Controller Print Start Page from YES to NO. Steps are as follows:
1. Open Microsoft Internet Explorer.
2. Enter the TCP/IP address for the controller and click Go.
3. Click on Fiery Web Tools.
4. In the new window, click on the Configure tab.
5. Click on Launch Configure.
6. In the new window enter the controller password and click OK.
7. On the left, click on Server.
8. Click on Jobs.
9. On the right, uncheck the Print Start Page.
10. Click Apply.
11. Click Reboot in the lower left.
12. Click OK.
13. Restart the controller.
SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD
Description
The PrintStation 6565km (bizhub PRO C6500) print driver (PPD) does not allow 3-hole punch of letter or A4 tabstock.
Solution
CAUSE:This is a known issue in MicroPress 7.5.0.1.
SOLUTION:As aworkaround, print and hold the job in PrintStation Manager and set 3-hole punch for tabstock in PrintStation Manager.
Description
After updating the IC-408 to version 1.1, unable to print andfinishing options and features not available.
Solution
CAUSE:Correct PPD has not been loaded in Adobe PageMaker or PPD has not been assigned to printer in PageMaker print dialog box.
SOLUTION:To correct this:

1. Remove the EF9M9A90 and the EF9M9090 PPDs from the C:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4 folder.
2.Copy and paste the EF9M9A91.ppd from the extracted IC-408 version 1.1 print driver into the PPD4 folder.
3.Reboot the system then open PageMaker file (File=> print => select the IC-408 printerthen select PAPER). This should now make the DOCUMENT
button available.
4.Select DOCUMENTand change the PPD to Fiery X3ETY2 65_55C-KM.
5.Press ENTER on keyboard. This may cause job to print but the PPD will now be assigned as the default PPD to use for this printer.
Note :Once the PPD is selected in the Document screen all the finishing features become available andthe remainder of the steps are just to set the PPD to
that printer so the PPD does not have to be selected everytime.
25
Description
Quick Cal/Color Cal option is not shown. Only one calibration type is listed.
Solution
CAUSE: Desired calibration device is not set.
SOLUTION: From CREO interface select File=> Preferences=> Calibration Device=> Select Desired Calibration type. Off-the-glass = Color Cal
Device Tool = Densitometer.
Description
Jobs will not print or delete.
Solution
CAUSE: User Authentication has been enabled on the bizhub PRO C6500.
SOLUTION: User Authentication cannot be used when printing from the MicroPress. Disable User Authentication on the bizhub PRO C6500.
Description
Missing profile message when trying to print calibration page.
Solution
CAUSE: Paper tray on the bizhub PRO C6500 was set for the incorrect paper type. These may include Colored or Punched.
SOLUTION: Set paper tray on the bizhub PRO C6500 to White and\or Non-Punched.
Description
Cannot print when using 64-bit Microsoft Windows Vista and IC-303 running firmware version 1.01.
Solution
CAUSE: Microsoft Windows Vista driver incompatibility with older Fiery system software.
SOLUTION: Update Fiery system software to version 2.0 or above. The latest version firmware or system software is available via the Konica Minolta
SPECIAL NOTE : Solution contribution by Rabindranauth Ramkumar, KMBS/Tampa, FL
Description
Print jobs failing to process when selecting 8.5x11R size paper with image quality set to High. Job prints normally when 8.5x11 paper is selected.
Solution
CAUSE: Print controller version 2.0 software bug.
SOLUTION: Load the version 2.0 Service Pack 1 (SP1) using the installation procedure in the attached Release Notes. To viewthe PDF, Adobe Reader
must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Note : Service Pack 1 (SP1) is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
26
Description
Fiery IC-305displays "check copier power and cable connections" on the LCD panel.
Solution
CAUSE:The Fiery interface card has become dislodged fromthe PCIslot.
SOLUTION:Power off the Fiery IC-305 and reseat the interface board.Power on the controller.
SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD
Description
When you try to import a large PDF file to the IC-304 print controller (version 2.1), the file is not imported, and in the Message Viewer window, the following
message is indicated:
Import PDF failed because the file is corrupted .
Solution
CAUSE: System code anomaly.
SOLUTION: CREO has released a patch, Import_PDF_ Patch ,to resolve this issue. Install theattached patch following the Import PDF Patch Instructions .
IMPORTANT : The patch is intended to be installed in conjunction with system code versions 2.1 and 2.1JP only.
Notes :
1. To open the ZIP file, WinZip should be installed. WinZip can be downloaded from the WinZip website . The file can either be saved to disk or opened.
It is recommended to download the ZIP and open from the local computer to view.
2. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
How to print an 11x17 booklet with a cover from Adobe InDesign CS5 version 7.0 on a Macintosh OS X version 10.5 and 10.6.
Solution
Use the attached procedure, How to print an 11x17 booklet with a cover from Adobe InDesign CS5 version 7 for the correct driver settings. This procedure
is for use with version 2 system software on the IC-408 Fiery controller using the 1-167NFP X3eTY2 65-55C-KM 2.0 driver when the machine is configured
with an FS-607 booklet finisher. Please see the attached Program Release Information for further details on this driver. This driver is available via the Konica
Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : To view a PDF, you may need to download a free copy of Adobe Reader.
Description
"Could Not Execute Job" message is displayed on theMFP control panel when trying to print an internal test page or a print job.
Solution
CAUSE: One or more of the options or paper trays has been isolated from the MFP. The item(s) will be listed under the Faulty Part/Isolation dip switches.
SOLUTION: Verify the followingDIP switches are set to 0 :

1.DIPSW 6, bits 0-7
2. DIPSW 7, bits 0-7
3. DIPSW 18, bits 0-3 and bits 5-7
4. DIPSW 19, bit 5
5. DIPSW 21, bits 4 and 5
SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
27
Description
When printing a PCL file, the prints will not go to the correct output tray.
Solution
CAUSE: The print job has both PJL and PCL OUTBIN commands in it.
SOLUTION: Remove all of the PCL OUTBIN commands and leave the PJL OUTBIN command in the print file.
Note : Thecontrollers only support the PJL OUTBIN commands. They do not support OUTBIN PCL commands. Ifa controller receivesthe OUTBIN PCL
command, it will ignore both the PCL and PJL command.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
Description
The machine webpageinterface can be accessed, but print jobs will fail.
Solution
CAUSE: The machine is set for a static TCP/IP address.
SOLUTION:Set the machine to DHCP and verify the TCP/IP address. The network may require DHCP to be enabled.
Description
The output is printed as Simplex when the job is set as Duplex and Mixed Media set to any Color mode.
Solution
CAUSE: Software bug.
SOLUTION: Install the IC-408 1-1FCLY2 patch or the IC-303/IC-305 version 3.0a 1-1FCLWI patch. The patches are available for download from the
Konica Minolta Downl;oad Selector.
Note : Prior to installing either patch, please refer to the attached Program Release Information. To view a PDF, you may need to download a free copy of
Adobe Reader.
28
bizhub PRO C6500 Dirty image - Spots, banding, streaks, smudged or background
Description
Streaks and/or lines on copies, possibly accompanied by an abnormalnoise.
Solution
CAUSE: Drum cleaning blade has "flipped".
SOLUTION: Depending upon the installed Drum Unit there are different recommendations:
If using a DU-102 Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PRO
C500. The 8050/bizhub PRO C500 cleaning blade should be trimmed on the corners before installation.
If using a DU-102B Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PRO
C500. The 8050/bizhub PRO C500 cleaning blade should NOT be trimmed on the corners before installation.
If using themodified " Green Dot " Drum Unit no modifications are required.
Please see the attached documents and Bulletin Number 6833for instructions.To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
Toner is adhering to the drum surface.It can be cleaned off, but returns a short time later.
Solution
CAUSE: It appears that there may be an issue with the coating on the drums which seems to be most sensitive when replaced in the black drum section. The
other three colors, cyan, magenta and yellow, do not seem to be affected as much by this change to the drum surface.
SOLUTION: If experiencing marks on the drum, pleaseuse the Drum Unit, DU-104(Item #A2VG0Y0) as a temporary solution.Ifdrum drive error codes
(C-2211, C-2212, C-2213, C-2214) are indicatedplease installfirmware version GMZ-60 or G00-70 which has GMZ-60 included.This firmware will pause the
machine at preset intervals to counteract the increasing drum drive torque.Version G00-70 includes soft switches to adjust the pause interval.
When using the DU-104, the ability to adjust the main scan density is eliminated due to theDrum Unitdesign.If this ability is required, please use the DU-102C
(Item #A0400Y4) and the drum blade modification kit (p/n A0U0 R901 00). This is a free modification. The firmware will still be needed.
Notes :
1. The firmware is available for download via the Konica Minolta Download Selecrtor.
2. Please refer to the DU-102C design change document and associated attachments (links in document are "active").
3. Prior to installing the firmware, please refer to attached Program Release Information. To viewa PDF, you may need to download a free copy of Adobe
Reader.
Description
Dark bandin the main scan (front-to-rear) direction at the lead edge.
Solution
CAUSE: Incorrect separation setting.
Note : Please refer to attached sample of dark band. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
SOLUTION: Adjust theDC separationsetting:

1. Set Dip-SW 1-0 to 1.
2. Select Paper setting => Change => Process Adj. => Separation DC (Front) and (Back).
3. Change the Separation DC settings from -20 to -30.
4. Please check the dark band level.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Mark D'Attilio/Ed Bellone/Ian Lynch, Production Print/SSD
29
Description
A dark jitter is seen in the main scan direction (front-to-rear).This is usually noticable when using heavy stock paper. It is most prevalent when printing gray
halftones.
Solution
CAUSE: Heavier paper contacts the upper second transfer roller and causes the transfer unit to vibrate.This vibration causes the image to jitter when being
transfered from the drum to the transfer belt.
SOLUTION:Install firmware v27-GC8 or later and set DipSW 11-5 to "1". After the DipSW is set please perform the following to activate the feature.
1. Enter User Setting.
2. Select Common Setting.
3. Select Next.
4. Change the Thick Paper BK Mode to ON.
This firmware will cam all the 1st transfer rollers against the drums when using black only mode. Even though the color 1st transfer rollers are cammed
against the drums they are not used for image development.They are only used to stiffen the transfer assembly to reduce the amount of vibration. NO COLOR
CLICKS WILL BE INCURRED.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD
Description
Banding in half tones in the lead-to-trail direction on all copies, prints and test charts.
Solution
CAUSE: Changing machine conditions.
SOLUTION: Adjust AC Dev Bias in the negative direction for the affected color(s). To adjust AC dev bias, perform the following:
2. Select [PROCESS ADJUSTMENT].
3. Select [PROCESS FINE ADJUSTMENT].
4. Select [DEVELOP AC BIAS FINE ADJ].
5. Set the affected color(s) to the desired setting. The range is +5 to -5. The default setting is 0.
6. Exit Service mode. Automatic Gamma will automatically run when the Service mode is exited.
SPECIAL NOTE : Solution contribution by Freddie Burnham/Ed Bellone/Ian Lynch, Production Print/SSD
Description
Banding from front-to-rear (in many cases, mostly cyan). The banding (lines/vertical bands) may also be considered as being in the main scan direction.
Solution
CAUSE: Scratched(worn) drum(s), failingcoronasand/orover-charged developer. A PM is required.
SOLUTION: Perform a 100K PM and 200K PM. Replace all drums and developers. Replace the Charging Corona Assembly.
The bizhub PRO C6500 series 100K PM kit (Item #DC65PM100) is for the bizhub PRO C6500, C6500P and C5500 ONLY.
Item numbers for 200K PM kits are as follows:
Item #DC65PM200 - Includes all 200K PM Parts (no developers or drums)
Item #DC65X001 (Kit A) - Includes all 200K PM parts plus developers (1 each)
Item #DC65X002 (Kit B) - Includes all 200K PM Parts plus developers (1 each) and four (4) drums.
The PM schedule for the bizhub PRO C6500 is every 200K and the PM schedule for the bizhub PRO C5500 is every 150K.
Note : Please see the attached sample of the banding andattachments concerning PM Kit contents.To view the attached Excel document, you may need
to download a free copy of Microsoft Excel Viewer (74MB).
To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD
30
Description
Lines on all color copies/prints in the sub-scan direction.
Solution
PROBABLE CAUSES:
1. Failed or damaged transfer belt.
A modified Transfer Belt Plate (Intermediate Transfer Assembly Kit - p/n A03U R7A4 00) is available to prevent the scratching of the rear side of the transfer
belt on bizhub PRO C6500/C6500P. Please seeattached Bulletin Number 6187 for details.
2. Failed charge corona.

Note : Please reference attached "Lines" document tosee the image quality. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be
Replace the charge corona (bizhub PRO C6500/C6500P - p/n A03U R703 00 and bizhub PRO C6501/C6501P/C65hc - p/n A0U0 R712 00).
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS;Ed Bellone/Ian Lynch, Production Print/SSD andDave Mohring, NW Office Technologies,
Inc.
Description
Double image when copying or printing and the machine is misting one or more toners from the drum area.
Solution
CAUSE: Rear locking screws for the drum cleaner blade were not removed during machine setup or drum unit replacement of one or more units.
SOLUTION: Ensure that the front and rear locking screws for the drum cleaner blade are removed during machine setup.
SPECIAL NOTE : Solution contribution by Jim Behrends and David Aekus, Production Print/SSD
Description
Intermittent cyan, magenta, yellow or black streaks from front-to-rear.
Solution
CAUSE: Possible loose HDD ribbon cable on the HD-506 assembly.
SOLUTION: Check and reseat all the ribbon cables on the hard drives of the HD-506 assembly which mounts on the Memory Control Board Assembly (p/n
A03U H040 13).
Description
Identifying a repeated mark on copies/prints.
Solution
Failed or "dirty" mechanical part which may needcleaning or replacing.
Approximately 251mm pitch: Damageto the fusing belt

Approximately 188mm pitch: Damageto the drum surface
Approximately 95mm pitch: Soiled second transfer roller
Approximately 94mm pitch: Developer conveyance failure
Note : As a reference, the inch conversion is:
251mm = 9.88 inches
188 mm = 7.40 inches
95mm = 3.74 inches
94 mm = 3.70 inches
SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch/Greg Lantowski, Production Print/SSD
31
Description
Streaking on copies and prints.
Solution
PROBABLE CAUSES:
1. Fixing paper exit roller pressure is too high.
The bizhub PRO C6500 series has added a customer adjustment lever to the fuser exit plate to release pressure on the exit rollers, allowing the print to cool
with less pressure on the image.Slide the lever to the front to remove the pressure and to the rear for small size copies or prints.
2. Worn Lower roller ball bearings and insulating sleeves arecausing fuser to run slow.
Replace Lower roller bearings (p/n 26NA 5371 2) and insulating sleeves (p/n A03U 7227 00).
Description
Random lines appear at the edges of scanned documents.
Solution
CAUSE:IC-304/Plus system code needs to be updated.
SOLUTION:Update the system code to 2.1 and install the "Scan Lines" patch.
NOTE:
The system code and patchare available for download via the Konica Minolta Download Selector:
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.
6. Select a Product Group and then a Product (model). A File Type and OS are optional selections.
7. Click on ? Show.
8. All product-related downloads are listed with the most current at the top of each category.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Description
Lines in sub scan (lead-to-trail) direction.
Solution
CAUSE:Worn lower fuser roll bearings and sleeves which causepaper to curl upward in the fuserentrance and contact the guide.
SOLUTION: Replace the bearings (p/n 26NA 5371 2) and insulating sleeves (p/n A03U 7227 00).
Description
Streaks on copies/prints with mixed colors.
Solution
CAUSE:Worn/damagedfirst transfer rollers.
SOLUTION: To help isolate if it is a failed transfer roller, run halftones of 2 mixed colors at different densities levels (40%, 80%, 100%), and alternate the
colors until the problem has been isolated.
Confirm theproblem transfer roller(s) by swappingwith each other. Replace thetransfer roller as necessary (p/n A03U500400).
Note :Please refer to the attached Troubleshooting Guidefor additional information on copy quality issues. To viewthe PDF, Adobe Reader must be
32
installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Description
Scuff marks on trail edge of copies.
Solution
CAUSE:Paper isbrushing the upper fuser guide.
SOLUTION:Check lowerfuser roll insulating sleeves.If they are worn or broken the lower roller will not function as designed.The sleeves must be replaced
(p/n A03U 7227 00).
Description
Random color lines or marks are displayed on the prints when using the step and repeat function.
Solution
CAUSE: Firmware bug
SOLUTION: Please install the IC-304Imposition Patch.

Description
SD-501, front cover soiling.
Solution
CAUSE: The front cover becomes dirty/soiled during booklet creationdue to the shape of Pressing Plate/1 (non-supply part) and Pressing Plate/2.
SOLUTION:To remedy this problem, changes have been made to the shape of the Pressing Plate/1 and Pressing Plate/2. In accordance with this, the part
number of Support Plate 1assembly (p/n 15AN-6221) has been changed.
See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
White spots with tailing.
Solution
CAUSE: The transfer belt separation claw is contacting the transfer belt due to a worn actuator pin on the separation claw assembly.
SOLUTION: Replace the separation claw assembly (p/n 65AA -284 0). Review the attached samples for more detail on symptom and worn part.
SPECIAL NOTE : Solution provided by John Day, Network Imaging Integrator, Hughes-Calihan Konica Minolta, Inc.
Description
Front-to-rear lines, very close together, on one color.
Solution
CAUSE: The plate that the developing unit slides onto has become loose and it is rubbing on the drum.
33
SOLUTION: Tighten\repair the plate that the developing unit slides onto. Replace the drum if damaged.
Description
Smearing along edge of paper.This occurs when paper is fed from main body bizhub PRO 1050 series or from the LS-501/LS-502 installed on the bizhub
PRO 1050 series or the bizhub PRO C6500 series.
Solution
CAUSE: Idler, conveyance and feed rollers need to be replaced withmodified rollers.
SOLUTION: The modified rollers have a different type of rubberto prevent smearing on copies.Urethane rubber is now used rather than EPDM rubber.See
attached Parts Modification documents for more detail.To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
the Adobe web site at:
Description
FD-501,marks on edge of copies.
Solution
CAUSE:Conveyance driveroller composition (rubber).
SOLUTION: Modified rollers now useurethane rubber rather thanEPDM rubber.See attached Parts Modification document for details.To view the PDF, Adobe
Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
Missing magenta band in the front-to-rear direction of the first image on the rear frame side of the machine when making 8- or 9-UP images onto 12x18 stock
via a Macintosh non-Intel 10.4 O/S workstation.
Solution
CAUSE:The IC-304 system code is corrupt.
SOLUTION: Reload system code on the CREO. The latest version firmware or system software is available via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
34
bizhub PRO C6500 Other image quality failure
Description
Under certain conditions, the cyan toner used in these models may cause spots on prints.
Solution
CAUSE: Only certain manufacturer lots of cyan toner exhibit these spots which are the result of a manufacturing anomaly.
SOLUTION: All the affected lot numbers have been purged. Please order new toner from KMBS.
SPECIAL NOTE : Solution contribution by Joe Rooney, Manager/Service Operations and Russell Anselmo, Manager/ESS.
Description
RU-503/RU-504, when printing on 200g/m2 or more thick paper, the "scratches" appear on the solid part of the image.
Solution
CAUSE: At the paper path of finishing options, including RU, the thick paper contacts with the steel plate or gate. As the result, fine "scratches" appearin the
face-down direction.
SOLUTION: On the steel plate of RU, attach PET sheets to reduce the contact area between paper and paper path so that scratch is reduced.
However, this solution is effective only for the face-up exit and not effective for the face-down exit or duplex printing. Also, this solution is effective against the
"scratches" caused by the RU but not effective for the "scratches" generated by lower stream option.
Note : This countermeasure is to beapplied only to the machines experiencing the problem.
Please refer attached files for detailed procedure. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
Copy quality defects; CQ issues. How to change the Speed Down, 2nd Transfer Pressure or the CPM Down.
Solution
To change the Speed Down, 2nd Transfer Pressure or the CPM Down, perform the following:
1. Touch the Paper Setting on the control panel.
2.Touch the CHANGE setting.
3.Select the Process Adj. button.
4.Press NEXT two times. This shouldgo to the screenfor Speed Down, 2nd Trans Pressure and the CPM Down. Try setting these adjustments for CQ
defects.
CAUTION : Adjustment of the 2nd Trans Offset, Separation AC and Separation DC may be needed when Speed Down is set to On.
Description
Caution when adding developer to developing unit.
Solution
Please check if there is any foreign material on the developer charging funnel before loading developer.Foreign material (plastic burr, glue, trash, etc.) may
stick to developer charging funnel. If the foreign material mixes in the developer, an abnormal image (white streaks) may appear. Before charging the
developer, please check the developer charging funnel and removeany foreign material.
Description
Error when performing the Scanner Smooth Tone Adjustment.
Solution
35
bizhub PRO C6500 Other image quality failure
CAUSE:This adjustment is not available in the field.
SOLUTION: This adjustment is only used in manufacturing for initial set-up. If any parts in the scanner section are replaced and the copy quality is not
acceptable, performAdj. Data Reset. This will set the default data to a factory average.No further adjustment will be needed.
36
bizhub PRO C6500 Image blank or solid color
Description
Indentations are being seen on 12x18 or 13x19 paper at the 11-inch mark after running mostly 8.5x11 paper.
Solution
CAUSE:These marks are caused by wear on the fuser belt. It occurs when most of the paper printed is 11" followed by changing to larger paper.
SOLUTION: A conversion kit is available to enable customers in production print environments to exchange the fusing unit without the need for a technician
(Customer Replaceable Fuser Unit). This kit will allow the fusing unit to be removed by the end user and swapped with another.Please see attached Bulletin
Number 6756 for additional details.
To viewthe PDF, you may need to download a free copy of Adobe Reader.
IMPORTANT : The only version of the CRU waiver form which is acceptable is the one which is attached to the bulletin. The technician should order the
fuser kit and then work with the customer to have the waiver form filled out. The order number should be included in the appropriate space on the waiver form.
The completed form should then be attached to the ticket. The ticket should then be transferred to ESS who will coordinate the release of the kit with the Parts
department.
No fusing unit modification kits will be shipped until ESS has received the signed CRU waiverform.
Description
Evenly spaced yellow, magenta, cyan, or black lines from lead-to-trail after setup.
Solution
CAUSE: The time, date, and telephone numbers have not been programmed.
SOLUTION: To program the time, date, and phone numbers:

bizhub PRO C500/CF5001/8050
1. Press the Help key.
2. Select [Key operator mode].
3. Select [1. System initial setting].
4. Select [1. Date & Time setting].
5. Enter the date and time pressing [Set] after each entry to scroll to the next number entry position.
6. After all numbers have been entered, select [Set], [Previous Screen], [Previous Screen] to return to the normal operations screen.
7. Enter the 25 mode (power ON the sub power switch while pressing the 2 and 5 keys).
8. Select [12. Setting date input].
9. Input the proper date. Note: The date must be entered again even if the current displayed date is correct. The machine will cycle through the date, month,
and year each time the numbers are entered.
10. Select [OK] after each number entry.
11. Select [7. Telephone number setting menu].
12. Select [Service center Telephone number (16 digit)].
13. Input up to 16 numbers. Note: A number must be entered.
14. Select [Service center FAX number (16 digit)].
15. Input up to 16 digits.
Note : A number must be entered.
16. Select [OK].
17. Power the sub switch OFF/ON to exit the 25 mode.
bizhub PRO C6500/C6500P/C5500/C6501/C6501P/C5501/C65hc/LD6500

Follow the setup instructions that come with the machine (Installation Manuals are attached)and do not powerOFF the machine until everything has been
entered. Refer tomanuals for:
Time and Date setting
Setup Date Input
Telephone number setting

Notes :
1.To viewthe zipped PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
2. To open the ZIP file, WinZipshould be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm .The file
can either be saved to disk or opened.It is recommended to download the ZIP and open from the local computer to view or run the contents.
37
Description
A "halo" or "blasting" around black text, most noticeable toward the front or rear edge.
Solution
PROBABLE CAUSES:
1. Incorrect settings.
Please perform the following:
Select:
a. Utility=> Machine Admin=> System Setting=> Expert Adjustment=> Process Adjustment.
b.Toner Quantity=> Black. Change the setting to -1 and recheck the image. If needed, change the setting to -2 and so on, rechecking the image after
each change.
Note :This adjustment can affect the max density of the image so do not set the value unnecessarily low.
Select:
a. Service Mode=> Process Adjustment=> Process Fine Adjustment=> Covered Margin.
b. K (Black). Change the value to+2 (increase if necessary).
2. FailedWrite Unit.
ReplaceWrite Unit (Black write unit- p/n A0U0 R707 00 andColor write unit- p/n A0U0 R708 00).
Description
Security lines on copies after a new install.
Solution
CAUSE: Initial settingsdid not take when programmed.
SOLUTION: Time and date, telephone and ADF serial numbers need to be reentered:
1. Sub-power ON g Utility/Counter g Machine Admin settings g System settings g Date and time setting g (Enter year/month/day/time) g OK
g Exit g PowerOFF sub-power switch.
2. Enter Service Mode g System settings g Setup date input g (Enter year/month/day) g OK.
CAUTION : DO NOT POWER OFF. Leave machine in Service Mode.
3. In the Service Mode g System settings g Telephone setting g (Enter 16-digit number) g OK. Repeat for the fax number.Set to all 9s if there is no
fax number.
4. In the Service Mode g System settings g M/C serial number setting g touch ADF g (Enter ADF serial number) g OK g PowerOFF
sub-switch.
5. PowerON sub-switch and run copies with no security lines.
Description
SD-501, dust mark appears on bundles of paper output in the Trimming mode.
Solution
CAUSE: Dus t accumulation not dropping from the Trimming board.
SOLUTION: I nstallthe following partsby adhering tothe attached installation procedure.

PART NUMBER ITEM
15AQ-5800 Paddle unit
15AQ-5810 Guide sheet/3 Assembly
15AQN19200 DC relay wiring/K
15AQN19300 DC relay wiring/L
Notes :
1. If trimming dust does not drop properly after installation of the paddle unit, please check the following:
Whether or not the guide sheet/3 fully opens

If the guide sheet/3 cannot fully open:
a. Trimming dust is caught at the moving part of the guide sheet/3.
Remove the dust.
b. The press board of the dust box does not move smoothly.
Apply additional grease on the slide shaft of the press board (compress the long spring andset it asidetoapply grease on the shaft).
c. The positional relation between the press board and open roller of the guide sheet3/ is not correct and the press board is malformed.
Correct the malformation "manually".
38
Whether or not the blackplastic istight (taut or stiff)when the guide sheet/3 is fully opened
If it is not stiff, after ensuringguide sheet/3 fully opens, fix theplastic whileguide sheet/3 is fully opened.
2. To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from
SPECIAL NOTE : Solution contribution by Freddie Burnham and Ed Bellone, Production Print/SSD
Description
Dirty copies with lines and possible noise.
Solution
CAUSE: Transfer belt cleaning blade flipping due toinsufficient lubrication of the transfer belt cleaning blade.
SOLUTION: To allow for sufficient lubrication of the transfer belt cleaning blade set software DipSW 20-4 to 1 (enabled).To set DipSW 20-4 to 1, perform the
following:
2. Select [System Setting].
3. Select [Software SW Setting].
4. Set switch 20-4 to 1. 5.
SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch, Production Print/SSD
Description
How to prevent jitter at intervals of 95mm in B/W mode.
Solution
Install modified drive coupling parts. Please refer to the attached Parts Modification Notice.To viewa PDF, Adobe Reader must be installed. Adobe
Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Description
Image of holes from 3-hole punch paper on side 2 of duplexed pages.
Solution
CAUSE: Lower transfer roller retains toner passed through the holes of the three-hole punched paper and isthen placed on the backside ofthe duplexedpage.
SOLUTION: There is no cleaning mechanism for the lower transfer roller. The only solution is to scale the image and perform an image shift as to not allow
the image to intersect the holes.
Description
Poor quality on thick stock glossy paper only.
Solution
CAUSE: Deformed registration guide plate 2.
SOLUTION: Replace the registration guide plate 2 (p/n A03U7117 00) or the registration roller assembly (p/n 65LAR707 00).
39
Description
Evenly spaced lines in the sub-scan direction after initial setup.
Solution
CAUSE: Initial settingsdid not take when programmed.
SOLUTION: Time and date, telephone and ADF serial numbers need to be reentered:
1. Sub-power ON => Utility/Counter => Machine Admin settings => System settings => Date and time setting => (Enter year/month/day/time)
=> OK => Exit =>PowerOFF sub-power switch.
2. Enter Service Mode => System settings => Setup date input => (Enter year/month/day) => OK.
3. In the Service Mode => System settings => Telephone setting => (Enter 16-digit number) => OK.
4. In the Service Mode => System settings => M/C serial number setting => touch ADF => (Enter ADF serial number) => OK => PowerOFF
sub-switch.
5. PowerON sub-switch and run copies with no security lines.
SPECIAL NOTE : Solution contribution by Ian Lynch/Jim Behrends/Chuck Tripp, Production Print/SSD
Description
Gamma correction error code C-2801, C-2802, C-2803 orC-2804. One color is blank and there is a rubbing sound in the transfer belt unit area.
Solution
CAUSE: One of the first transfer rollers (color)has fallen out ofits holdersand is now in the lower portion of the transfer belt unit.
SOLUTION: Remove the transfer belt unit and then remove the transfer belt. Verify all first image transfer rollers (p/n A03U 5012 00)are properly seated in
their respective holders.
Description
In some instances, when selecting the Improve Text/Line in Image option in the Job Parameters window, and RIP the file, only the black separation prints.
Solution
CAUSE: Patch update required.
SOLUTION: Install the RIP_Patch. See attacheddocumentation for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can
be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Notes :
1.Ensure that the bizhub PRO C6500 has the modified IPB installed. The modified IPB serial number cut-in for the bizhub PRO C6500 is:
A03U010001509 - U.S.
A03UP10000697 - IKON (U.S.)
A03UW10000041 - Generic (U.S.)
A03V010000031 - For the bizhub PRO C6500P (U.S.)
The modified IPBs can be identified by one of the following:
A red dot on the white bar code label.
R144 has been removed.
Revision level 5 or greater (A03UH02015 or higher).
Please follow the below procedures to acquire a modified IPB:
ASSD Ticket Number must be acquired in order to file a claim for the FOC replacement IPB.
FOC PART(s) ORDERING PROCEDURE
A Free-of-Charge (FOC) modified bizhub PRO C6500 Image Processing Board can be ordered via the Online Technical (FOC) & Special Program order
form in MyKonicaMinolta.com.
To placethe FOC claim, please go to Service => Warranty Repair & Special Programs => Warranty Services & Technical/FOC Programs
=> KMBS Technical (FOC) & Special Programs. Access and complete the SSD Program claim form that is located in the Claim Type drop-down by
selecting SSD Solution Claim (bottom of the list).
Afterselecting "SSD Solution Claim",select the appropriate Solution ID from the SSD Solutions pop-up box in the Product RA/Claim Information at the
bottom of the form.A description of the associated FOC part that will be shipped is then displayed.
Under this SSD program, KMBS will ship all parts at no-charge.
Uponreceipt and verification ofthe online claim information, KMBS Service Operations will process a Free-of-Charge parts order.
All parts will be shipped via UPS 2-day Air Service, and an automated E-mail will be sent to the submitting KMBS Customer confirming the shipment and the
KMBS claim number, parts order status and the UPS tracking number for the delivery.
Questions related tothe FOC parts claims may be directed to KMBS Logistics Operations at (201) 934-5339.
2.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
40
41
bizhub PRO C6500 Image delay, advance, shift or skew
Description
Intermittent half-inch image shift on second side in the main scan direction.
Solution
PROBABLE CAUSES:
1. Failed Image Processing Board (IPB).
Verify failed Image Processing Board by swapping it with another board if possible. Replace the IPB as necessary (p/n A03U H020 28 for bizhub PRO
C6500/C5500 and p/n A0U0 H020 02 for bizhub PRO C6501/C5501 ).
2. Failed ADU centering sensor (PS65).

Replace the ADU centering sensor (p/n 56UA 8551 0E for bizhub PRO C6500/C5500 and p/n 56UA 8551 0E for bizhub PRO C6501/C5501 ).
Note : Special firmware (GN3-70) is available to have the machine stop if the centering sensor cannot correct the image due to the paper being too far from
the sensor.This firmware can be used for customerswho would rather have the machine jam than have todiscard a complete job.
Description
How to adjust the 1st side and 2nd side image registration.
Solution
Please refer the attached documentation if the customer requests accurate image registration between 1st side and 2nd side using PF-601or LU-202. It
describes paper skew, trailing edge timing, centering error, vertical magnification and horizontal magnification adjustment procedure.
If the customer uses the PF-601or LU-202, and requests accurate image registration between 1st side and 2nd side, please perform following:
1. PF-601 side guides fine adjustment (correct 1st side skew).
2. LU-202 side guides fine adjustment (correct 1st side skew).
3.Enable [Side 2 lens adjustment mode].
4. Image position adjustment -method to adjust the trailing edge, centering error, vertical zoom and horizontal zoom using the [Chart adjustment].
Note : To view the attached document use Microsoft Excel or the free Excel Viewer . SPECIAL NOTE : Solution contribution by Ed Bellone and Ian
Lynch, Production Print/SSD
Description
Varying second side registration in the main scan direction.
Solution
CAUSE: Failed ADU centering sensor (PS65).
SOLUTION: Replace ADU centering sensor (p/n 56UA85510E).

Note :Part number provided by Alexander Fedoseev - KMBS/Ft. Myers.Part number and sensor designationin the Service Manual are incorrectly
labeledcausing confusion when ordering.Part numbers in the Parts Manual are correct.
Description
PF-601, varying first side registration in the main scan direction.
Solution
CAUSE: Possible failed Imaging Centering sensor PS25 (CN928 on the PFDB).
SOLUTION: Try disabling the skew correction sensors to see if this corrects the problem. To disable skew correction: set DIPSW 26-4=1 and DIPSW 26-5=1.
When DIPSW 26-4=1, skew correction is disabled for PFU1, PFU2 and LCT. When DIPSW 26-5=1, ADU skew correction is disabled.
Replace the Imaging Centering sensor (p/n A03X R703 00) as necessary.
42
Use the information in the attached documentation concerning 1st side, 2nd side registration and image position. To view a PDF, you may need to download
a free copy of Adobe Reader.
Note :The default for both the DIPSWs is 0 and they are the same as conventional control. This is a new feature of version 30 firmware.
SPECIAL NOTE : Solution contribution by Freddie Burnham, David Aekus and Chuck Tripp, Production Print/SSD
Description
PF-601, image shifts from front-to-rear only from Tray 5.
Solution
CAUSE:The inclination sensor assembly has failed.
SOLUTION: Replace the PF-601inclination sensor assembly (p/n A03X R703 00).
Description
Colors are shifting after every calibration.
Solution
CAUSE: Patch upgrade required.
SOLUTION: The IC-303 1-TP12R patch has been released. Install the IC-303 1-TP12R patch.
Notes :
1.See attached ReadMe document for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Description
Incorrect image rotation of prints after updating to Macintosh OS 10.6.5.(image outputs as portrait direction on landscape sheet)
This issue may only occurwith Adobe applications, especially InDesign, but can occurwith any application.
Solution
CAUSE:The Macintosh OS 10.6.5 update modifies the CUPS filter. Thisis an industry-wide issue and is notrelated to any issues with Konica Minolta drivers
and/or software.
SOLUTION: Apple has identified the root cause of the issuewhichis resolvedwith the version 10.6.6 update. Please update to Macintosh OS 10.6.6.
Note : To viewa PDF, you may need to download a free copy of Adobe Reader.
Description
Image is skewed on the paper.
Solution
CAUSE: Registration loop adjustment has not been performed.
SOLUTION: Perform the Registration Loop Adjustment.

Follow these procedures:
43
2. Select Machine Adjust
3. Select Printer Adjust.
4. Select Registration Loop Adjust.
5. Select desired paper tray.
6. Enter an adjustment value of +/- 99 and press Set.
7. Exit Service mode.
Description
Uneven pitch countermeasure.
Solution
Install the uneven pitch countermeasure as explained in the attached Parts Modification Notice.To viewthe PDF, Adobe Reader must be installed. Adobe
Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Description
Small blank area appears or color registration error is visible with text or fine lines.
Solution
CAUSE: When using heavy paper (256gsm or more) or thick paper, the intermediate transfer belt rotation speed is changed when the paper passes the 2nd
transfer unit.It causes the color registration error at the first transfer where the toner on the photoconductor drum is transferred to the intermediate transfer
belt.The color registration error appearing at thefirst position depends on the distance between the 2nd transfer roller and drum for each color (see attached
file).
From 495mm of the 1st sheet or from the 2nd sheet, the color registration error of each color overlaps and is visible for all colors.
SOLUTION: To reduce the intermediate transfer belt speed change, increase the line speed:
1. From COPY or MACHINE screen, select [Paper Setting].
2.Select arbitrary tray.Then select [Change].
3.At the [Weight], select the lighter weight than paper actually used. Asa rough indication, 1/1 speed= 105gsm or less and2/3 speed for 106 to 209 gsm.
If the above setting change is performed, fusing time is reduced and fusing failure may occur.The setting should be used carefully.
Iffusing failure occurs after trying the above, change the fusing temperature:
1. From COPY or MACHINE screen, select [Paper Setting].
2. Select arbitrary tray. Then select [Change].
3. Select [Process Adj.] then press [Next] button. For the Upper Roller Temperature (Print) and Lower Roller Temperature (Print), then enter larger value.
If the fusing roller temperature is changed, paper turns wavy or blisters oncoated paper may occur.Additionally, depending on the paper, the registration error
cannot be solved completely.If the improvement level is not enough, please request that the customeruses another paper type.
Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
Trapezoid effect at the lead edge of 11x17 prints/copies.
Solution
CAUSE:The transfer belt walked to one side. When this happens, the guild bands inside the edge of the transfer belt will jump up onto the guide rollers. This
causes the transfer belt to notrun in parallel to the second transfer roller.
SOLUTION: Replace if the Transfer belt (p/n A03U504200) if the inside guild bands are damaged.
SPECIAL NOTE : Solution contribution by Jay Lucier,KMBS/Salem, New Hampshire and Ed Bellone/Ian Lynch, Production Print/SSD
Description
PF-601, image shifts from front to rear.
Solution
CAUSE:Incorrect paper setting.
44
SOLUTION: Check to seethat the X, Y coordinates are not set for the image shift under the Paper Settings for the Machine tab or the Copy tab (Paper
Settings ? Change ? Both Sides ? Adj/Image Shift).
Description
PF-601/PF-602, image registration is shifting in the sub scan direction on thick paper fed from Tray 5.
Solution
CAUSE: The Registration Loop Adjustment is not set properly.
SOLUTION:Change the Registration Loop Adjustment using the following procedure:

1. Enter Service Mode.
2. Select [01 Machine Adjustment] on the touch panel.
3. Select [01 Printer Adjustment] on the touch panel.
4. Select [Registration Loop Adj.] on the touch panel.
5. Highlight [Tray5 Large] or [Tray5 Small] on the touch panel (depending what size paper is being used) and enter the desired value and select [Set].
Note : The default setting is +30 but different values may be selected to find the optimum setting.
Description
Color registration is off yet the machine is not generating any error codes.
Solution
CAUSE: Color registration automatic correction control has been disabled(DIPSW 25-3 set to 1 ).
SOLUTION: Enable color registration automatic correction control by setting DIPSW 25-3 to 0 .
Note : DIPSW 25-4 must also be set to 0 to enable color registration automatic correction control.
Description
Poor color registration with magenta in the lead-to-trail direction for the last 3 inches.
Solution
CAUSE: The Image Processing board has failed.
SOLUTION: Repalce the IMPB (p/n A03U H020 03 for the bizhub PRO C6500 and p/n A03U H020 15 for the bizhub PRO C6500P).
Description
Skew (approximately 1/16 of an inch) on 11x17 from all trays, including bypass.
Solution
CAUSE: Incorrect position rear of registration unit.
SOLUTION:Check the position of the rear plate on the registration unit (p/n A03U R7B1 00) to make sure that the scribe marks in the square cutout are
centered. Make sure all registration bearings are good, not worn, and are captured byC-clips. Only the rear side of the registration unit can be adjusted if
needed by loosening the 2 screws on the Cam Mounting Plate (p/n 65AA 5060 0) which captures the rear registration bearing and the screws of the
registration unit. With these screws loosened you will be able to slide the position of the rear of the registration unit left or right pivoting the pressure of the
registration roller. This will allow movement against the scribe marks in the square cut out of the rear registration plate. Please see attached pictures. To
viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution byDuane Thompson of GLOBAL IMAGING SYSTEMS, INC.
45
Description
Varying lead edge on thick stock from Tray 4 and Tray 5.
Solution
CAUSE: The Pre-Registration Adjustment is not set properly.
SOLUTION: Correct the Pre-Registration Adjustment using the following procedure:

2. Select [01 Machine Adjustment] on the touch panel.
3. Select [01 Printer Adjustment] on the touch panel.
4. Select [Pre-Registration Adj.] on the touch panel.
5. Select [Tray 4] on the touch panel and enter the desired value and select [Set].
6. Select [Tray 5] on the touch panel and enter the desired value and select [Set]..
Note : It is recommended to test from the default setting of -60 before adjusting.
Description
When copying off the glass, the image is not centered on the copy.
Solution
CAUSE: The Non-Image Area Erase has been activated.
SOLUTION: To center the image, select the Application tab on theMFP control panel. Verify Image Center is highlighted and Non-Image Area erase is not
highlighted. Press OK to confirm settings.
Description
When using half-fold and staple the image is rotated and shrunk when using Copy mode.
Solution
CAUSE: The machine is set to automatically enable booklet mode when half-fold and staple is selected.
SOLUTION:To change settings, perform the following steps.

1. Select "Application".
2. Choose "Booklet Pagination".
3. Set function to "OFF".
46
bizhub PRO C6500 Image failure other than density/color - magnification, blur
Description
Jitter or blurred line in the main scan direction 4 inchesfrom the trail edge of 12x18 paper stock.
Solution
CAUSE: Failing PS64 (fuser loop sensor) and/or actuator.
SOLUTION: Replace the fuser loop sensor (p/n 55VA 8552 1) and/or actuator (p/n A03U 7308 00)as necessary.
SPECIAL NOTE : Solution contribution by Ed Bellone and Jim Behrends, Production Print/SSD
Description
Jitter in the sub scan direction on thick paper only.
Solution
CAUSE: The stiffness of the paper is causing it to flex during transfer.
SOLUTION: Set the 2nd paper transfer setting to low. To Set the 2nd paper transfer setting to low, perform he following:
1. From theMACHINE screen, select [Paper Setting].
2. Select [Change].
3. Select [Process Adjustment].
4. Select [Next] 2 times.
5. Select [Low].
6. Exit the Paper Setting mode.
Note : If Process Adjust is not displayed in the Paper Setting mode, set software DipSwitch 1-0 = 1.
SPECIAL NOTE : Solution contribution by Jim Behrends and Chuck Tripp, Production Print/SSD
Description
Blurred colored text. Toner scattered around color text as if the characters are blurred.
Solution
CAUSE: More toner is laid down on multiple color text than single color text. With the thick toner later, discharge may occur during image transfer causing
toner scattering to occur.
SOLUTION: Reduce toner quantity of the color of the blurred text. To reduce the toner quantity, perform the following:
1.Press the Utility/Counter button.
2.Select Machine Admin Setting.
4.Select Expert Setting.
5.Select Process Adjustment.
6.Select Toner Quantity/Exposure.
7.Decrease the Maximum Toner Quantity value for the desired color(s).
8.Exit Machine Admin mode.
Note : After adjusting the Maximum Toner quantity setting, perform the controller calibration.
Description
Blurred text on the trail edge on gloss paper.
Solution
CAUSE: Machine speed is too fast for gloss type paper.
SOLUTION: Slow the machine speed for the paper in the Paper Settings. To change the machine speed, perform the following:
1.Press tab on the operation panel.
2.Select Paper Setting.
3.Select the paper tray that the gloss paper is loaded in.
4.Select Change.
5.Select Process Adjust.
Note : If the Process Adjust tab is not present, turn soft switch 1-0 = 1 (ON).
47
6.Select Next.
7.Select Next.
8.Set Speed Down to ON Set CPM Down to Down.
9.Exit Paper Setting mode.
Description
Dark center line on all copies when using Image Repeat and Frame Center Erase cannot be selected.
Solution
CAUSE: Firmware limitation.
SOLUTION: Install Special image control firmware version GMK-50 which removes the constraint so that Frame Center Erase can be selected when using
Image Repeat. The firmware is available for download via the Konica Minolta Download Selector:
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.
6. Select a Product Group and then a Product (model). A File Type and OS are optional selections.
7. Click on ? Show.
8. All product-related downloads are listed with the most current at the top of each category.
Note :This constraint removal applies to version GMK-50 and does not carry over to newer versions of image control firmware. Please see the
attachedRelease Notesfor version GMK-50 firmware details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ian Lynch, Production Print/SSD
Description
In main scan direction, bands appear at approximately a 251mm interval (10mm bands 188mm apart). See attached sample.
Solution
CAUSE: If the humidity on the drum surface is different at the enclosed space of the cleaning section and other part, the symptom appears by the cycle of
drum rotation. The symptom tends to occurs if the machine is shut off, then restarted after a fairly long interval or started up the first time in the morning.
SOLUTION: Perform the following.

1. From Service Mode or the Utility Menu, perform the Auto Gamma Adjustment several times.
[Service] ? [02 Process Adjustment] ? [02 Drum Peculiarity Adj.] ? [03 Auto gamma adjustment]
**or **
[Utility/Counter] ? [03 Machine Admin. Setting] ? [01 System Setting] ? [05 Expert Adjustment] ? [08 Execute Adjust Operation] ? [Automatic Gamma Adj.]
2. Adjust the interval of drum rotation.
[Service mode] ? [02 Process Adjustment] ? [05 Interval/Quantity Adj.] ?[01 Drum Tiny Rotation Interval] .
Change the value to "2".Values: 0 = 3 minutes (default), 2 = 1 minute
Notes:
a.This change will shorten the life of the photoconductor drum.
b. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Ed Bellone, ESS
Description
How to enable Thin Line enhancement for printing.
Solution
To enable Thin Line enhancement for printing, perform the following:
1. Press the [Utility/Counter] button.
48
2. Select [User Setting].
3. Select [Printer Setting].
4. Select [Thin Line Enhancement].
5. Select the desired setting [Strong +], [Strong], [Normal], [Weak], [Weak +] and select [OK].
6. Exit the User Setting mode.
Description
Carrier attaching to the image. The image has a rough texture.
Solution
CAUSE: Environmental changes can cause carrier attachment to the image.
SOLUTION: Adjust Covered Margin and/or Toner Density Fine adjustment. To adjust the Covered Margin Adjustment and the Toner Density Fine adjustment
perform the following: 1.Enter Service mode.
3.Select Process Fine Adjustment.
4.Select Covered Margin Fine Adjustment.
5.Decrease the set value.
6.Select Return.
7.Select Toner Density Fine Adjustment.
8.Increase set value.
Note : With both of these adjustments, ensure background does not occur.
Description
When copying or printing, the printed image is 1mm or 2mm shorter than the original.
Solution
CAUSE: The heat from the fuser can shrink the paper.
SOLUTION: To correct the problem, perform the following:

1. Enter Tech Rep mode.
2. Select Machine Adjustment.
3. Select Printer Adjustment.
4. Select Belt Line Speed Adj. and enter a value between +/-100.
5. Press Set.
6. Press Return to exit the screen.
7. Press Closetwo times.
8. Press Exit two times to exit the Tech Rep mode.
Description
PDF file is corrupt when performing a scan to SMB.
Solution
CAUSE: Possible bad connection.
SOLUTION:Try reseating the interface cable from the Fiery to the machine. If that does not work,take the I/F connector from the Fiery and plug it into the
machine and the I/F connection of the machine and plug it into the Fiery.
Only replace I/F cable if necessary.
See attached sample of a corrupt scanned in Fiery configuration to SMB. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
downloaded for free from the
49
Description
When printing or copying, the image on the paper will reduce in size up to 20% as it travels down the page.
Solution
CAUSE: PWB-IPB has failed
SOLUTION: Replace PWB-IPB (p/n A03U H020 28 for bizhub PRO C5500\C6500\C6500P and p/n A0U0 H020 02 for bizhub PRO C5501\C6501\C65hc ).
50
bizhub PRO C6500 Image too light, dark, uneven or wrong color
Description
When printing, one of these image problems may occur:
negative image
color is greatlymisaligned
a pattern is printed in the background or there are missing images
Solution
CAUSE:Electrical noise (interference)when sending and receiving the data in the MFP possibly due to:
an incomplete connection between theMFP and cable or the controller and cable.
system code.
a failed IPB.
failed Fiery I/F card.
a failed Fusion board.

The problem may be resolved temporarily by power-cycling the engine.
SOLUTION: Check, installor replace the following:

Loose or damaged Interface cable between the Fiery and the Image Processing Board
Be sure the cable is firmly seated andsecured at the Fiery and the IPB. If the problem is intermittent,replace the Interface cable ( IC-303/IC-305 - p/n
45059133, IC-408 - p/n 45053602).
System Code
For a bizhub PRO C6500/C5500 with the CREO controller, install version 2.1 system code on the controller (IC-304). Install the INDriver patch fileif still
using version 1.0.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector.
Failed IPB
Replace the IPB (p/n A03U H020 28 forbizhub PRO C5500/C6500/C6500P and p/n A0U0 H020 02 for the bizhub PRO C5501/C6501/C6501P ).
CAUTION : For a bizhub PRO C6500 series MFP withthe EFI Fiery controller, replace the IPB (p/n A03U H020 28) and Fiery I/F board (p/n
45053205) as a set .
IMPORTANT : This pertains to the bizhub PRO C6500 series ONLY . The bizhub PRO C6501 series IPB is already modified.
Notes :
a. Both the MFP and the controller have a circuit on the interface; changing both boards is recommended.
b. I/F boards have been modified (Rev.D). Please refer to the attached EFI Cut-in Serial Number List. To view the PDF, you may need to download a free
copy of Adobe Reader.
Failed IC-304 Fusion board

Reseat the cable connections between the main body and the CREO controller. If the problem still exists, replace the fusion board (p/n 503-00351A).
Description
Different types of uneven density may occur:
When printing a full sheet halftone the center of the image is noticeably darker than the front and rear edges. This can also be reproduced by running
halftone test prints set to 40 in the TechRep Mode.
Uneven image density from front-to-rear on halftone patterns.
Uneven density front-to-rear. This is a gradual density shift from thefront of the page to the rear of the page.
51
Solution
PROBABLE CAUSES:
Center of printed page is darker than the edges:

1. Incorrect firmware level/DipSW setting.
Please install minimum firmware version 27 and set DipSW 2-5 to 1. The latest version firmware or system software is available via the Konica Minolta
Note : Firmware version 27 MFP serial number cut- in:
bizhub PRO C6500
A03U010002668
A03U011000031
A03UW10000162
bizhub PRO C5500
A0E7010000236
A0E7011000001
A0E7W10000016
bizhub PRO C6500P
A03V010000055
2.A failed write unit.

Replace the write unit(Black Write Unit:p/n A03U R7A5 00 and Color Write Unit:p/n A03U R7A6 00).Please see the attached document to determine if the
write unit has failed.
Note : Modified write unitMFP serial numbercut-in:
bizhub PRO C6500
A03U010002588
A03U011000031
A03UW10000130
bizhub PRO C5500
A0E7010000104
A0E7011000001
A0E7W10000001
bizhub PRO C6500P
A03V010000052
Gradual density shift from thefront of the page to the rear of the page on copies/prints and on halftone patterns:
1. Charge corona is not level with the drum.
The level of the charge corona assembly can be adjusted on the drum unit. If this does not produce the desired results, please order mylar shims (p/n A03U
P461 00 -blue adjusting film/1 and p/n A03U P462 00 - white adjusting film/2). See the attached document for details and procedure.To viewthe PDF, Adobe
2.The charge wire in the corona housing might not be seated properly.
Remove the end caps on the charge corona and verify the charge wire is sitting at the bottom of the V-shaped groove.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Clinton Marquardt, ESS/BSE
Description
Colors varying.
Colors are inconsistent after Auto-gamma adjustment

Red areas of the image are reproduced incorrectly
Colors varying or flat colors - low density
Solution
CAUSE: Failed Color Registration Sensor assembly.
SOLUTION: Amodified Color RegistrationUnit is available that has much better color consistency. Replace the current Color RegistrationUnit (p/n A03U R798
52
00)with themodified type (p/n A03U R7B4 00).
Please see attached Bulletin Number 6513 for additional information. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS andMike McCarthy/Cesar Jimenez/Chuck Tripp/David Aekus,Production Print/SSD
Description
Color registration is off in different areas of the copy.
Solution
CAUSE: The fuser loop sensor (PS64) has failed orthe actuatoris worn. This will cause the fuser motor and transfer belt motor speeds to notmatch and the
paper will be pulled as it feeds through the machine, causing image quality problems.
SOLUTION: Replace the fuser loop sensor (p/n 55VA 8552 1)andactuator (p/n A03U 7308 00) as a set.
Description
Ghost image is seen on the same page as the primary image. Itis most noticeable when transitioning from a high density object to a low density object.
Solution
CAUSE:A residual charge is left on the developer sleeve and is transferred onto the paper. An example can be seen in the attached document.
SOLUTION:This cannot be completely eliminated, but can be reduced by applying one or more of the following countermeasures:
Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [01 Covered margin fine adj]: Decrease the set value.After setting,
perform Auto Gamma adjustment.
Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [02 Develop AC Bias Fine Adj.]: Increase the set value. After setting,
Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [03 Develop AC frequency]: Decrease the set value.After setting,
Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [04 Toner density fine adjustment]: Increase the set value.
Description
C-280x, C-285x, C-286x or C-287x error codes.
C-2801 (Yellow)
C-2802 (Magenta)
C-2803 (Cyan)
C-2804 (Black)
C-2851 (Yellow)
C-2852 (Magenta)
C-2853 (Cyan)
C-2861 (Yellow)
C-2862 (Magenta)
C-2863 (Cyan)
C-2871 (Yellow)
53
C-2872 (Magenta)
C-2873 (Cyan)
Solution
CAUSE: Gamma correction abnormality caused by poor patch creation on the image transfer belt.
SOLUTION: Check output test patterns for each color. Ensurethat each color station is producing a good quality pattern free or bands, void lines, blotchiness
or other abnormalities.
Description
C-2801 (Yellow), C-2802 (Magenta), C-2803 (Cyan)or C-2804 (Black)when running auto gamma after aPM or on a new install.
Solution
CAUSE:Thetransfer roller in the transfer belt assembly has become dislodged.
SOLUTION:Inspect transfer belt assembly and reposition transfer roller as needed.

Description
Light, faded or washed out area of a single color on copies/prints.
Solution
PROBABLE CAUSES:
1.Poor first or second transfer.Adjust transfer current for optimum value in the current environment or paper type. To adjust transfer current perform the
following:
a.Press the Utility/Counter key.
b.Select Machine Admin Setting.
c.Select System Setting.
d.Select Expert Adjustment.
e.Select Process Adjustment.
f.Select Front and Back Density. Adjust first and second transfer suitable to the paper. The setting range is -3 to +3. The default value is 0.
g.Exit Machine Admin mode.
2. The HV connection to the second transfer roller is not making proper contact.
Check and clean the connector.If necessary replace the connector (p/n 65AA R747 00).
Note :Please see attached copy quality sample. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
SPECIAL NOTE : Solution contribution by Ed Bellone and Gary Scimeca, Production Print/SSD
Description
Light copies and prints (low density).
Solution
CAUSE: An increase in toner charge in developer under a low humidity environment, or a decrease of developing ability due to too high or too low coverage
prints.
SOLUTION: Adjust Developer AC Bias and/or Developer AC Frequency. To adjust Developer AC Bias and/or Developer AC Frequency perform the following:
54
1. Enter service mode.

2. Select Process Adjustment.
3. Select Process Fine Adjustment.
4. Select Developer AC Bias Fine adjustment. Increase the adjustment value for the color needing an increase in density.
Note : If white spotting occurs decrease the adjustment value of Developer AC Bias Fine adjustment.
5. Select Return.
6. Select Developer AC Frequency Adjustment.
7. Decrease the adjustment value to increase the density.
Note : If background occurs, increase the adjustment value.
8. Select Return.
9. Exit Service Mode.
Description
Pitch lines near the rear edge of the print.
Solution
CAUSE: Very slight misalignment of the transfer unit.
SOLUTION: A modified rear transfer support block (p/n 65AA 2237 0E) is available to help remedy this situation. Please refer to attached Bulletin Number
6460 for additional detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
Higher density at the top and bottom of page.
Solution
CAUSE: Setting of 1st Transfer needs adjustment.
SOLUTION:Decreasing 1st Transfer value with each color will alleviate the symptom (please refer to the attached file):
[Utility]=> [03 Machine Admin. Setting]=> [01 System Setting]=> [05 Expert Adjustment] =>[06 Process Adjustment]=> [01 Front & Back
Density]
CAUTION : In order topreventwhite spots as a side effect when decreasing the 1st Transfer valuevia [Front & Back Density], check the image every
timeafter adjusting it.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Ed Bellone/Ian Lynch, Production Print/SSD
Description
How to enable the Drum Tiny Rotation Interval.
Solution
This adjustment can be used to improve image failures caused by uneven drum charging potential that can occur with low humidity. To enable the Drum Tiny
Rotation Interval, perform the following:
1. After accessing the "Service Mode Menu screen", press [02 Process Adjustment].
2. In the "Process Adjustment Menu screen" press [05 Interval/Quantity Adj.].
3. In the "Interval/Quantity Adjustment Menu screen" press [01 Drum Tiny Rotation Interval].
4. In the "Drum Small Rotation Interval screen" enter the adjustment value with the numeric buttons and press [SET].
Note : Adjustment range: +1 to +5 (1 step = 1 minute)
5. Press [Return], [Close], [Close], [Exit], [Exit] to return to Copy mode.
Note : Press [default] to restore the default settings.
55
Description
Low density/light copies.
Solution
CAUSE: The perception of density is largely subjective; consequently individual interpretations may occasionally disagree with measured results or other
individuals evaluations, even when the measured values are within the machines design specification. The issue is compounded by the nature of
electrostatic printing where some degree of variation is inherent, especially when comparing it to traditional offset press printing.
SOLUTION: Acolor registration unit is available for use when a customer believes that the density is not adequate. Themodified unit contains a different
gamma sensor which can help with this issue. It is recommended for use only in those cases where a customer requires greater density than can otherwise
be achieved through standard adjustment procedures. It should be installed only under the following conditions:
The color settings are within the published specifications.

The customer perceives insufficient density, especially in large solid fill areas.
Please refer to attached Bulletin Number 6513 for part number and details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Description
How to create a new substitute color inColorWise Pro Tools.
Solution
Substitute color works with color recipes in RGB and CMYK.It does not use the Pantone spot color numbers, but you can look up the recipe.
You will need to know the color recipe that you want to substitute. Pitstop inspector or another program can measure color recipes.
Record the recipe values for CMYK or the RGB values.

Open Command WorkStation.
Select ColorWise Pro Tools.
Select Manage Color.
Select Spot-On from the ColorWise Pro Tools window.
From the Select Output Profile menu, access the Edit spot colors for this output profile pull-down menu and choose the current default output profile.
The Select Output Profile window opens. (Fiery 65-CKM).
The Spot On menu appears.
From the Edit menu, choose New Substitute Group.
The new substitute group appears with the default name Untitled1.
Double-click on the Untitled1 and rename it.
Highlight the renamed color group.
From the Edit menu, select New Substitute Color.
In the Add Substitute Color menu, select RGB (0-100%) or CMYK (0-100%) and enter the values from the recipe that you wanted to substitute.
In Tolerance, click the radio button next to Large (small +/- .25, Large +/- .50), and click OK.
The new substitute color now appears in the library list.
Default CMYK values appear to the right of the RGB recipe. The strength of the Spot-On feature results in its ability to calculate CMYK conversion values in
order to establish more accurate color matching in print.
Highlight the new substitute color in the library list and form the Edit menu choose Color Search.
Spot-On offers several ways to create alternate color recipes for CMYK conversion:
1. Printing patches of the target color and surrounding neighbors to perform a visual evaluation of the closet color match from the printed sheet. This is a
streamlined and efficient process.
2. Using a measurement instrument, such as the EFI ES-1000, to obtain an accurate measurement from an existing ink color sample.
3. Editing the substitute color table directly.
4. Double-click the Center Patch to edit the color table directly.
5. In the Set Center Patch Color menu you can select the new conversion recipe.
6. After processing with Spot-On, the original color will be changed to the new Substitute color.
Click OK when done.
Description
Output images are not readable with wavy smudges, background and lines.
56
Solution
CAUSE: Failed CCD.
SOLUTION: Replace the CCD (p/n A03U A290 00).

Note : Please see attached copy quality samples as a reference.
Description
Color portion of the image is missing on copies created either from the platen glass or from the document feeder.
Solution
CAUSE: Software dipswitch 12-5 is set to 1; color is disabled on copies created either from the platen glass or from the document feeder.
SOLUTION: Set software dipswitch 12-5 to 0 and power cycle the machine.
Description
Printing tones are garbled with no apparent gradient.
Solution
CAUSE: The Image Processing Board (IPB) has failed.
SOLUTION: Replace the Image Processing Board (p/n A03U H020 15).
Note: See attached sample. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site
at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Mark D'Attilio and David Aekus, Production Print/SSD
Description
Gray not reproduced correctly. Gray chart copiesappear slightlyred or blue.
Solution
CAUSE: YMCK output balance varies slightly among different machines.
SOLUTION: Change following dipswitch settings:

Dipswitch 12-4 = 0: Conventional gray balance (appearing slightlyred or blue)
Dipswitch 12-4 = 1:Modified gray balance (default valuesince1/2006 production).
Notes :
1.To enable the setting, dipswitch 12-5 should be set to 0. Check the setting and change the value as needed.
2. Additionally, if further gray balance adjustment for copies is necessary, perform thefollowing:
a. Access the Service mode.
b.Select [01 Machine Adjustment].
c.Select [03 Quality Adjustment].
d. Select [08 Tone Adjustment].
Description
Faded or cloudy copies/prints.
57
Solution
CAUSE: Incorrect 2nd transfer setting.
SOLUTION: To set 2nd transfer adjustment to default setting (-50):

2. Select Process Adjustment.
3. Select High Voltage Adjustment.
4. Select 2nd Transfer Manual Adjustment.
5. Set adjustment -50.
Description
Color registration varies from copy to copy.
Solution
CAUSE: The encoder driven by the transfer belt motor, M18, is loose and causing a timing issue.
SOLUTION: Remove M18 (p/n 27LA 8001 2E) and the encoder assembly (p/n 65AA R726 00) and secure the encoder set screws.
Description
Uneven brightness on thick small size paper, especially while duplexing.
Solution
CAUSE: The fixing pressure is settoo low for this paper type.
SOLUTION: Increase the fixing pressure by moving the fixing pressure adjustment knob to the rear position.
Note : The fixing pressure adjustment knob is located on the left side of the fixing unit. The left side cover of the fixing unit must be opened to access it.
SPECIAL NOTE : Solution contribution by Ian Lynch and David Aekus, Production Print/SSD
Description
When copying or printing, the black color plate is missing.
Solution
CAUSE: The black data has become corrupt and the printer gamma adjustment data must be reset.
SOLUTION: To resolve the issue, perform the following:

1. Verify firmware is current.
2. Enter Service mode and select Machine Adjustment.
3. Select Quality Adjustment.
4. Select Printer Gamma Adjustment.
5. Select the Printer Gamma Sensor Adjustment and run each adjustment. Prior to running each adjustment, select Adjustment Data Reset to clear the
corrupt data.
6. Exit the Service mode and reboot theMFP when all adjustments have been completed.
Description
Background and "fuzzy" characters on scans to E-mail/SMB/FTP.Printing and copying are not affected.
Solution
CAUSE: Failed Image Processing Board (IPB).
58
SOLUTION: Verify failed Image Processing Board by swapping it with another board if possible. Replace the IPB as necessary (p/n A03U H020 28 for bizhub
PRO C6500/C5500 and p/n A0U0 H020 02 for bizhub PRO C6501/C5501 ).
Note :Before replacing the board, ensure that all main body to controller connectionsare checked, machine firmware and controller system code have been
reloaded.
Description
Internal test patterns do not reproduce magenta.
Solution
CAUSE: Firmware bug.
SOLUTION: Install special Image firmware GCF41. This correction will be included in the next mass production firmware release.
Notes :
Please see attachedfirmware files (for accessibility in case the Download Selector cannot be accessed).
2. To open the file(s) using WinZip, WinZipshould be installed. WinZip can be downloaded from the WinZip website:
http://www.winzip.com/ddchomea.htm . The file(s) can either be saved to disk or opened. It is recommended to download the ZIP and open from the local
computer to view or run.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BES
59
bizhub PRO C6500 Image voids or deletions
Description
Copy quality issues, streaks, dots, lines, uneven density on copies.
Solution
CAUSE: Premature wear of coronas and drums in production print environments caused by the blanket and roller wash usedto cleanoffset presses. Washes
withhigh VOCs (Volatile Organic Compounds) may have an adverse affect on copy quality.
SOLUTION:"Removes It #15195" blanket and roller wash is a recommended product (no V.O.C.). Manufacturer: Pacific Products, 91 Church Street, Sutter
Creek, CA. 95685 http://pacificproducts.webs.com/
Description
Void line in the lead-to-trail direction (in one color only) of all copies and prints.
Solution
CAUSE: Failed PCL lamp.
SOLUTION: Replace PCL lamp (p/n 65AA 8307 0).

SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD
Description
Void lines in one or more colors.
Solution
CAUSE:Fibers from the Dust Proof Filter have become detached from filter, traveled through the toner supply hosesand haveaccumulated in area below a
Developing Unit. The fibers will block the laser from imaging unit contacting the drum during image creation.
SOLUTION:Replace or remove the Dust Proof Filter, clean debris from under side of Developing Units andclean toner supply section and hoses to remove
any remaining fibers from the previous filter.
Note : Please review attacheddocument for images of Filter, Fibers, and Filter location. To viewthe PDF, Adobe Reader must be installed. Adobe
Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
C, M, Y colors are missing when copying off the glass in the full color mode. B/W mode works fine.
Solution
CAUSE: TheMFP firmware is corrupt.
SOLUTION: Download the firmware to theMFP again.

60
bizhub PRO C6500 Miscellaneous
Description
NVRAM Troubleshooting Procedure used to identify NVRAM problems andinformation concerning damaged or missing NVRAM/BRU.
Solution
bizhub C250/C252/C300/C350/C351/C450
NVRAM trouble codes (C-D3xx codes) can occur at any time. Mostly these codes happen when updating firmware. A NVRAM Data Restore procedure can
be used to address these codes:
Stop, 0, 7, 1, 3, 9, *
What this procedure does is take a good image of the NVRAM off the MFP board (created when you performed the NVRAM Data Backup) and restore it to
the NVRAM. There are approximately 30 registers that can be corrupt, so the above procedure may have to be done as much as 30 times.
WARNING : If a corrupt NVRAM is suspected, DO NOT perform the NVRAM Data Backup. This will take the corrupt NVRAM image and back it up to the
MFP board. If this is done, and the NVRAM is replaced, the corrupt data that was just backed up will be transferred to the new NVRAM. If this is the case,
then the NVRAM and MFP board will have to be replaced as a set.
Known unrecoverable NVRAM symptoms:

1. Stuck on hourglass screen
2. Incorrect meters
3. When performing the NVRAM restore procedure the codes repeat themselves
Note : One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes. It is HIGHLY recommended to install a
quality power line conditioner on these machines.
Known fixes for various codes:
C-D36E and C-E002 Install Phase 3.01 firmware (H5 or H6 depending on model).
If a corrupt NVRAM is suspected, please try performing a Data Clear. This can be found in the Tech Rep mode.
CAUTION : All programmed addresses will be cleared. Please backup the address data using PageScope Web Connection to backup the data before
performing the Data Clear. If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero. This
is unrecoverable and the correct meters cannot be input.
8020/CF2002/8031/CF3102
Codes C-3C00 through C-3C40 indicate a corrupt BRU.
Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to main body cable.
8050/CF5001/bizhub PRO C500

The NVRAM for the bizhub PRO C500 cannot be replaced in the field. The only way to correct a corrupt NVRAM is to send the OACB, NVRAM, and PRCB
into Konica Minolta to be reset.
Known defective NVRAM symptoms:
1. Meters or default adjustment values are extremely high.
2. Adjustments do not hold after powering the machine OFF/ON.
Note : On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family. This
will save significant time and expense in getting back the machine in working condition.
bizhub 200/250/350
Common symptoms when NVRAM replacement may be necessary:
1. Machine not going to ready state.
2. Not printing to a host name with DHCP.
3. Not scanning to E-mail.
4. On startup, abort code 0x0000999a .
5. Abort code 0x00f00b00 .
6. Not printing.
7. Machine rebooting every few minutes.
8. Screen freezing in Konica Minolta logo.
9. Keep losing machine settings when power OFF.
bizhub 420/500
Note : First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms:
1. Screen freeze in Konica Minolta logo.
2. Fax unit locking up theMFP or not recognized.
3. C-E084 error code.
4. Cannot PING the MFP.
5. C-D203 error code.
6. Display resetting to Japanese.
7. Losing network settings after firmware upgrade.
8. C-E002 error code.
9. Scan to E-mail or FTP.
10. Loss of adjustment data.
11. Total counter is reset.
12. Display TCR adjustment.
13. C-284x error code.
bizhub 600/750
61
1. Screen freeze in Konica Minolta logo.
2. Cannot recognize document feeder.
3. Error code SC2203 .
7145/7255
1. Blank screen.
2. Loss of E-mail addresses.
3. Loss of settings.
4. Error code E56-01 .
Ordering Procedures
Call the SSDContact Support Centerat 800-825-5664, to open a Problem Ticket.
IMPORTANT : All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated.If a request is received
without an established problem ticket number the request will be denied.
Access the online ordering program on MyKonicaMinolta.com.
1. Login to MKM.com.
2. Select the Service tab.
3. Select Warranty, Repair, & Special Programs (menu at left side of screen).
4. Click on Warranty Services & Technical/FOC Programs (in center of screen).
5. Select NVRAM/BRU Replacement Program.
Updates/Status
Call Logistics at 201-818-3515.
Notes :
a. Refer to the attachedrevised Bulletin Number 5783 for more detail.The bulletincontains information concerning many of the newer models.
b. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
How to transfer Management Lists to a USB drive and capture the Management Lists electronically.
Solution
bizhub PRO C6500 series
To capture the Management Listselectronically (sample attached), perform the following:
1. Insert the USB drive into the Service Port on the bizhub PRO C6500 series model.
2. Press the following keys in this order:
a. Utility/Counter
b. Detail
c. Help
d. Utility/Counter
e. Mode Check
bizhub PRESSC8000 series

Note : The following DIPSWs need to be set, preferably during installation.
When setting DIPSW30-1 to 1, the Parameter List and the Communication Log List are also stored.
When setting DIPSW15-0 to 1, the ORU-M Maintenance History and the RFID Information List.
Perform the following:
1. Service Mode.
2. Select List Output.
3. Insert a USB Memory into the Service Port.
4. Select Output All to USB (located in the lower left side of the screen).
5. Select OK.
File naming convention

listprint <Machine code> + <Destination code> + <Serial No.>_<YMD>_<Time>.txt
Example: listprint505A000123456_20100107_1010.txt
The list output mode menu includes the following items :
Machine Management List
62
Adjustment Data List
Coverage data list
Parameter List
Font Pattern
Communication Log List
Maintenance History
ORU-M Maintenance History
RFID Information List
Memory Dump List
Description
What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista-compatible drivers?
Solution
Please refer to the Windows Vista Hardware Compatibility List for Printers & Scanners.
For EFI legacy products that will not receive a Vista-specific driver, refer to the following statement:
"The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista. However, these drivers will work on the 32-bit version of Windows Vista with
minor issues."
Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly.
Notes :
1. If a previous driver was Microsoft Windows XP WHQL certified, Microsoft also honors the digital signature (CAT file) on Windows Vista.
2. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site
(http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
3. The Windows Vista Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html
4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista. To view the PDF, Adobe
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD and Jim Behrends, Production Print/SSD
Description
Paper testing requirements.
Solution
All paper testing requests must be made through KMBS Marketing.
63
Requests for testing on Production Print products can be directed to Dawn Nye ( dnye@kmbs.konicaminolta.us ). All other requests can be directed to the
Marketing group in general. They can be reached at 201-825-4000.
Notes :
1. Paper will only be considered for testing on current products.
2. This process is not for troubleshooting paper feed or quality issues.
Description
How to print halftone test patterns to test copy quality issues.
Solution
To print halftone test patterns, perform the following:
2. Select Test Mode.
3. Select Test Pattern Output.
4. Set Test Pattern number 53.
5. Select values for the desired colors.
6. Select screen setting.
7. Select Copy screen.
8. Select desired paper size.
9. Press Start.
Notes :
a.Please use Test Pattern #53 when troubleshooting problems on the bizhub PRO C6500. Test Pattern #1 is a pure contone image and does not have any
screening applied. Test Pattern #53 uses the selected screen for output. This produces a much smoother output for halftones.
Test pattern #53, mixed halftones at different densities, can also be useful for troubleshooting copy quality (CQ) issues. The following mixed halftones are
required along with samples of the CQ issue when sending in CQ issues to SSD Technical Support or ASG.
Test pattern #53 set to 130 line 1 for Y, M, C, K (prints for each color)
Test Pattern #53 line 1 set to the following - Y = 130 and M = 130 (red)
Test Pattern #53 line 1 set to the following - Y = 130 and C = 130 (green)
Test Pattern #53 line 1 set to the following - C = 130 and M = 130 (blue)
Test pattern #53 set to 40 line 1 for Y, M, C(process black 1 print)
Test pattern #53 set to 40 line 1 for Y, M, C, K (process black 1 print)
Test Pattern #53 line 1 set to the following - Y = 40 and M = 40 (red)
Test Pattern #53 line 1 set to the following - Y = 40 and C = 40 (green)
Test Pattern #53 line 1 set to the following - C = 40 and M = 40 (blue)
Test pattern #53 set to 255 line 1 for Y, M, C (prints for each color)
b. Please provide a copy of theManagement List.
Description
SERVER CONNECT ERROR message and unable to scan to E-mail viaMicrosoft Exchange Server 2003 and 2007.
Solution
CAUSE: An exception for the printer was not added to the Microsoft Exchange Server.
SOLUTION: Have theserver Administrator add an exception for the printer to the Exchange exceptions list.
1.Open the Control panel and select Windows Firewall.
2.Select Exceptions and Add Port.
3.Add a name and Port number.
4.Click on Change Scope.
5.Select Custom List and add the TCP/IP address for the exception.
SPECIAL NOTE : Solution contribution byMalcolm Hibbert, Workgroup/SSD and Mark D'Attilio, Production Print/SSD
Description
Paper specifications and recommendations.
Solution
Please refer to attachedSubstrate Throughput Assurance Guide and Media Guide. To view a PDF, you may need to download a free copy of Adobe
Reader.
64
Description
How to install/connect an Equitrac device.
Solution
There are 2 different methods for connecting the device.
Key counter connector = 4-pin

Vendor connector = 8-pin
Please note that Production models only support the Key Counter Only 4-Pin Connector (Plug and Play).They DO NOT support Vendor 2 connections.
To install/connect Equitrac :
1.Equitracmust have thesupply cable (Item #CABX0094)along with any adaptersfor the product.
2.Move the control panel up and then left.
3.Remove the curved, beige/white cover/panel (two screws) behind the control panel (noticea 4-pin connector).Depending upon the Equitraccable, the
adapteron top of it may have to be removed.
4. Remove the black cover on the right side of the platen glass and break off the cut-out nearest the control panel/front.
5.Connect the Equitraccable referenced in step 1 into the to cable behind the control panel.
6.Run the cable through the outlet that was broken off.
7.Replace all the covers and powerON the machine.
Steps 8 through 13 do not apply to Production models.
8.Go to the Tech Rep mode, then billing mode (stop-9).
9.Select "management function choice" toenable the counter.
10. Select "key counter only" tab.
11. Select Message Type based upon device. Selection varies by model.
12. Select "End".
13. Select "Exit".
14. There should be a red box on the main screen that indicates "Insert Plug-In counter" or other message depending upon selection.Thismeans thatthe
device is ready.End user codecan now be entered to activate the Equitrac device.
Vendor Connector
1. Equitrac must have the supply cable (Item #CABX0813) along with any adapters for the product.
2. Remove Back Cover.
3.Connect the Equitraccable referenced in step 1 into the to cable behind the control panel.
4.Run the cable through the outlet that was broken off.
5.Replace all the covers and powerON the machine.
6.Go to the Tech Rep mode, then billing mode (stop-9).
7.Select "management function choice" toenable the counter.
8. Select "Vendor 2 (+Key Counter)" tab.
9. Select message type. Selections vary by model.
10. Select "End".
11. Select "Exit".
12. There should be a red box on the main screen with a Vendor Message. Thismeans thatthe device is ready.End user codecan now be entered to activate
the Equitrac device.
Notes :
a.The Production models do not have a Billing Mode. Once you connect the cable (connector) the appropriate message will be displayed automatically.
Please see the attached connector documents and attached Marketing Bulletin 08-GB-028 for more details.
b. For the location of the 8-pin connector on the bizhub C652/C552/C452, please see the attached document.To view a PDF, you may need to download a
free copy of Adobe Reader.
Description
Troubleshooting Guide version 3.1.
Solution
The contents of the attachedTroubleshooting Guide:
1. Low density (under low humidity environment)
2. White spot
3. Carrier attachment to the image
4. Poor transfer
5. Background
6. Repeater Mark
65
7. Toner spilling
8. White lines (to sub-scan direction)
9. Uneven gloss
10. Paper waving
11. How to maintain consistent color during continuous printing
12. Darker at the trailing edge of image
13. Problem with non-recommended paper
14. How to adjust side1/2 Image registration
15. Thin paper jams wrapping around the fusing belt (separation failure)
16. Blurred image
17. Change of color
18. White Streaks (drum memory)
19. Waste toner packing
20. PFU, LU paper no feed under low temperature environment (J16-02)
21. Gloss unevenness on side2 of coated paper (PFU, LU)
22. SC28-01 to 04 when machine is powered up
23. SC28-31 to 34 (Charging potential correction (Vm) error)
24. White (meandering) line (dust attach on PET sheet)
25. PFU centering error (image suddenly shifts by 5mm)
26. Centering error, skew (how to set paper in PFU)
27. Print job is not accepted while machine indicates dehumidifying
28. Transfer shifts with halftone on thick paper under high humidity
29. Drum drive error C-22xx
30. Depletion of developer after continuous printing
31. Abnormal Image
32. Coupling shaft breakage of transfer belt unit rear side
33. How to perform book printing from Adobe Acrobat (IC-303/IC-305)
34. Calibration procedure
35. C6501 uneven density correction procedure
36. SD-506, tri-fold adjustment procedure
37. How to print on custom size (IC-303/IC-305/IC-408)
38. Rippled uneven image
39. Banding on Halftone
40. Adjustment Procedure at Write Unit Replacement
41. Blurred Characters, toner spray only on black part in color at rear edge, with thick paper
42. How to install IC-304 enhanced driver for Macintosh
43. IC-304: Custom size is recognized as A4
44. FS-607/FS-520 Main Tray Capacity by Paper Size and Paper weight
45. Copy image orientation changes if using finishing function
46. Paper size list (to feed and to exit)
Note : To view the attached PDF, you may need to download a free copy of Adobe Reader.
Description
How to take a firmware (engine log) capture.
Solution
To take a firmware capture, please perform the following:
1.When the error code (SCxx-xx) is displayed on the operation panel insert a USB drive into the mainbody Service Port.
2.Press the following: [Utility] => [Utility] => [Powersave] => [Powersave].
3.By pressing the above buttons, the Interrupt button and the Accessibility button on the operation panel will be blinking.
4. If the light pulse disappears, it shows that the taking of log data is finished.
Note : Please see attachment of sample log.
SPECIAL NOTE : Solution contribution by Freddie Burnham/David Aekus/Cesar Jimenez/Ed Bellone, Production Print/SSD
Description
Complete ICP/fuse list, which includes:
OverAll control board

Image processing board
Memory control board
Printer control board
Conveyance drive board
Toner supply drive board
66
Scanner drive board
Drum drive board
I/F board
CCD board
AC drive board
FD-501
FS-503
AC drive board /2 (HT-503)
LS-501
LU drive board (LU-202)
PB-501
PFU drive board (PF-601)
SD-501
Solution
Please see attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Freddie Burnham, Production Print/SSD
Description
Scan to SMB setup instructions for the Fiery IC-303, IC-305and IC-408.
Solution
Under Login Name you enter either the customer's Workgroup Name\Username or Domain Name\Username .
Example:
WORKGROUP\CESAR
or
SSD\CESAR
The File Path is only the name of the Shared Folder.

Please refer to the attached documentation. To viewa PDF, you may need to download a free copy of Adobe Reader.
Description
How to install system code on the IC-408 through the Ethernet port or USB flash drive.
Solution
ETHERNET LOAD
Version 2.0 systemsoftware or higher can be run directly from the DVD;
1. Disconnect cables from Fiery and power it down. Power downthe MFP using sub-switch.
2. Double-click on Fiery Installer.exe.
3. Flip both DIP switches (one inch away from LED display on Fiery - sometimes covered by gray tape).
4. Approve license screen and Ethernet connection screen.
5. TurnON the Fiery power switch and wait 15 seconds or so until "FF" is seen on the Fiery LED (green switch light must be ON). Within 2-3 minutes "1 of
12" will show on installer screen.
6. This will take 35-50 minutes.
7. Once "12 of 12" is done, with status bar not moving and "0KB" visible, click "Finish".
8. Ignore verbiage in installer, power down Fiery using the AC switch, reset DIP switches to original, then power down the MFP using the main sub-switch.
9. Reconnect normal cables, power up the MFP, then the Fiery AC switch making sure the green soft-switch light goes ON.
10. At this point it can take the Fiery up to 60 minutes to complete self-install. When the Fiery is done the "Controller" button on the MFP LCD is active
and "00" is seen on Fiery LED.
11. Set up the Fiery partially through the MFP interface, or via Web Configure (more settings).
Notes :
Video port is totally dead when monitor is connected to Fiery VGA port.
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When Fiery is booted up, "00" is in LED display.
FLASH DRIVE LOAD

Preparation
PC must have a DVD drive and USB 2.0 port (remove USB devices prior to procedure). According to the manual, 6GB flash drive is minimum size, but a 5GB
drive will work. A 4GB drive may also work, but it has been reported that some features are not loaded as the result of this. BIOS on the PC must be set so
that DVD drive is bootable.
Procedure
1. Put flash tool version 3.11 CDROM into the PC drive and boot to it. Follow prompts to insert system DVD and flash drive; then select language.
2. Continue to follow prompts. DVD contents will copy to flash drive.
3. Load Fiery with prepared flash drive:
a. PowerOFF sub-switch on the MFP and powerOFF Fiery AC switch.
b. Plug in flash drive.
c. DIP switches do NOT have to be changed for this load method.
d. PowerON the Fiery AC switch. If green light does not come on, push soft-switch until it does. Shortly, observe LED on flash drive itself sporadically
flashes.
e. When done (about 10 minutes), LED on Fiery shows "FF" and stays there; flash drive ceases blinking.
f. PowerOFF Fiery AC switch, wait at least 30 seconds, remove flash drive andreconnect cables.
g. Power ON the MFP sub-switch, then the Fiery,watching to ensure green light comes on.
h. The Fiery must self-configure for 45 minutes. Unfortunately, there is nothing, other than very intermittent Fiery LED activity to show if anything is really
happening. Be patient and wait 45 minutes.
i. IMPORTANT - Power down the Fiery andcompletely power down the MFP. Power up the MFP, wait for normalMFP screen to appear and then bring up
Fiery, making sure green soft-switch light is ON. Within 3-5 minutes "Controller" button on LCD should be active.
Notes :
The documentation states that the controller button will appear after about 60 minutes. During testing, waiting 70+ minutes, "Controller" button never
appeared. But as soon as the controller and the MFP are powered up again, it does. Recommend following the above procedure (step i).
Flash drive and Fiery LED behavior while transfer from flash drive to Fiery (steps d and e above):
On initial power up, for about 20 seconds, there willbe rapid Fiery LED changes and the flash drive will flash a few times. Then, Fiery LED will count 00,
01, 02 ... 13, 14, FF(changing values about every 30 seconds or so). Once the flash drive stops blinking and Fiery LED has not changed from "FF", transfer
is complete. The IC-408 Service Manual, pages 50-61, covers this procedure (see attached).
To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by Ed Bellone and Gregg Gallant, Production Print/SSD
Description
Thick Paper BK mode setting.
Solution
Thick Paper BK mode setting is to reduce banding that occurs 230mm in from the lead edge when printing halftone images with thick paper stock.
Thick Paper BK Mode engages the first transfer rollers on each YMC colors and operates in color mode during printing in B/W mode.
Use Thick Paper BK mode in conjunction with 2nd Transfer Low setting in Paper Setting ? Process Adjustment ? 2nd Transfer Pressure.
Notes :
1. Use only for thick paper on whichbanding occurs.
2. Sinceprinting in B/W mode operates in color mode, the total counter counts in B/W and the maintenance counter counts in color. It does not develop YMC,
but the life of the developer is shortened since it agitates the developing unit.
3.Concerningcolor printing, after printing more than 1000 sheets in this mode toner scattering or blurred color image may occur.
To enable Thick Paper BK mode, perform the following:

1.Press the Utility button on theMFP and select #3 Machine Admin. Setting.
2. Select #6 Common Settings.
3. Pressthe Next button and select Thick Paper BK mode to ON.
Note : If Thick Paper BK modeoption is NOT displayed, enableit by setting software DIPSW 11-5 = 1 (ON).
SPECIAL NOTE : Solution contribution byFreddie Burnham and Ed Bellone, Production Print/SSD
Description
How black and white versus color increment the machine counters.
Solution
The reason that many ofthe color printers will count a page as color, even though the page content looks like Black and White or Gray, is that many Office
applications create or use graphics using RGB data. Even though a graphic may be black, it uses RGB values of 0-0-0 to achieve black or will use equal
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values of RGB to represent gray. As far asa Konica Minoltaprinter is concerned, this is color information and will therefore count the page as a color page.
This scenario applies to applications like Microsoft OfficeWord, Excel and Publisher, to name a few. Higher end applications like Adobe
PageMaker/InDesign/Illustrator and Quark typically use the CMYK color space.
A job can consist of just K (Black), with no CMY components. This will print as just black. If printing a gray shade from one of these applications, a halftone
screen would have to be used using just K or using equal values of CMYK, which would count as color.
Note : If the files have been converted to a PDF, Acrobat 6 and7 Pro have built-in Preflighting tools under the Advanced menu. Preflighting the
document will provide detail of what color components each graphic is composed. Other add-ons, such as Enfocus PitStop Professional will also provide the
same capabilities from within Acrobat.
SPECIAL NOTE : Solution contribution by Ed Bellone and Mark D'Attilio, Production Print/SSD
Description
Image registration and adjustment front-to-rear when using the PF-601 (Trays 4 and 5).
Solution
Please see the attached documents for details on adjusting image registration and position. To view a PDF, you may need to download a free copy of Adobe
Reader.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE
Description
How to load a 32-bit driver on a 64-bit operating system.
Solution
Please follow this step-by-step procedure and refer to the attached video.
1. Load the 64-bit driver on the server and share it out.
2. Load a 32-bit driver on a workstation locally.
3. From the workstation perform the Run command to connect to the server (example: \\11.11.5.33) and press enter. This should bring up the server.
4.Navigate to the previously shared out printer on the server.
5. Right-click on the shared out printer and select properties.
6. Select the sharing tab and then click on the Additional Drivers button.
7. Select or check-off the 32-bit driver to be added to the 64-bit system.
8. Select OK and then browse to the folder that houses the 32-bit driver to be installed and select OK. The Additional Drivers window should now have the
32-bitand 64-bit checked off.
9. Check the Additional Drivers of the Server to make sure that the 32-bit has been pushed up (right-click on the shared out printer of the server
=>Properties =>Sharing Tab =>Additional Drivers).
Notes :
a.This was tested on like versions of 32-bit and 64-bit drivers.
b.To viewthis procedure, Apple QuickTimeshould be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ .
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Description
Vendor/key counter specifications and vendor-related firmware guide.
Solution
The attached documentation lists all of the functions available for the MFPs when certain Vendor modes are enabled, and lists any special firmware that
might be needed. This information applies to all KMBS equipment.
Vendors listed in the matrix:
Jamex
ITC Systems
Equitrac
CopiTrac
Pharos
Business Machine Showcase
Entrac
If a function is listed as Not supported please use the Vendor-related Firmware updates documentto see if Special firmware is available for the MFP in
question. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Note : To view the attached Port Functions Matrix document, you may need to download a free copy of Microsoft Excel Viewer (74MB).
Description
Scanning capability.
Solution
How to scan when using the Creo IC-301 (bizhub PRO C500 only) or IC-304/Plus
TheRemote Scan utility must be loaded on a workstation or thecontroller to utilize scanning on the controller(s). This utility allows for the creation of scan
boxes on theMFP and to retrieve scans from those boxes. Scanning is performed on theprinter/copier using the scan to HDD option from the LCD panel.
Please refer to the attached document for more detail.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
How to create and perform Scan to E-mail on the Creo IC-304 version 2
To create and perform scan to E-mail on the Creo IC-304 version 2, perform the following:
1.From the Creo workstation select File, Preferences and then Mail Services.
2.Enter the Outgoing Mail Server TCP/IP address (preferred) or the E-mail Server Name.
3.Enter the Attachment Max Size.
4.Enter a valid Administrator E-mail Address. Set it for Anonymous or Basic (authentication User ID and Password).
Note :After performing the above, the bizhub PRO C6500 Scan tab should set up a Box called IC-304 E-mail. Scan something to this box. You will need the
Remote Scan Application loaded on a workstation in order to retrieve the scanned image and to perform the Scan to E-mail.
5. Launch the Remote Scan Application.
6. Type in the Server Name or TCP/IP address and thenpress the Connect button.
7. Select the Scan box IC-304 (or one that you have already created and scanned to). Highlight the scanned file andpress the Send button.
8.Enter the From: and To: E-mail address, Subject and Text if desired and hit the Send button.
Note : If you getonly the URL link and have selected Send Scan as Attachment, the Attachment Max Size (Step 3) needs to be increased.
Unable to create scan boxes using Remote Scan software. The scan boxes do not appear at the Scan/HDD
CAUSE: The Creo has been joined to the customer domain or has been signed-on toan account other than the operator account.
SOLUTION: Log onto the Creo locally using the default account ( operator ) and password ( colorserver ).
Unable to scan to FTP or E-mail when using an IC-301 controller (bizhub PRO C500 only)
CAUSE: These options are not available when using an IC-301. Only a Fiery controller will provide these scanning options.
SOLUTION: Scanning will need to be performed using the Remote Scan utility (provided on the User CD). Once the scans are retrieved with this utility, the
scans can then be manually E-mailedor moved to an FTP site.
Remote Scan Application information
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Location - D:\Utilities\PC Utilities\RemoteScan.exe
How to lauch - Start => Programs => IC304 => Remote Scan Application
SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham/Cesar Jimenez, Production Print/SSD
Description
How to change the Administrator password.
Solution
To change the Administrator password, perform the following:
1. Enter the Service mode.
2. Press STOP-0-CLEAR to enter the Enhanced security mode.
3. Select Administrator Password.
4. Enter NEW Administrator password.
5. Click on END.
Description
HD-506 Hard DiskDrive (HDD)information.
Solution
Starting with version 15 firmwarefor the bizhub PRO C6500, the usage of the HD-506 option has changed.It is no longer used when printing.It isonly used for
stamps, watermarks, and overlays when copying.
The HD-506 is actually a kit (p/n A03Y0Y0)that includes 4x40GB hard drives (1 per color channel) mounted to a single board.The drives are formatted
(FAT32) and contains pre-loaded stamps and watermarks with plenty of room for user overlays.
Notes :
1.The part numberto orderan individual hard diskdrive is A03Y R701 00 (see attached Parts Manual).
2. Please refer to attached Installation Instructions for additional information.
CAUTION :Because the HDDs have a unique partition and format, "generic" HDDs cannot be used.
Description
NVRAM Troubleshooting Guide
Solution
The attachedbulletin must be referenced before NVRAM replacement can be authorized. To view the PDF, you may need to download a free copy of Adobe
Reader.
Description
Key Counter location (4-pin connector)
Solution
The color model supports the 4-pin key counter (basic) for use with CABX0094
Keycounter 4-pin interface for standard tracking
- Equitrac cable: CABX0094
- Copier Interface: Keycounter 4-pin interface
- Copier configuration: Keycounter Mode
- Copier Add-ON interface Kit: None. Internal 4-pin harness installed standard from factory
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- Extended Attributes: Not supported by the 4-pin Keycounter Interface, neither supported by CABX0094. However, when using EE/EO (version 4.03
onwards) - extended attributes may be be possible using CABX0094 when used in conjunction with the "Konica Minolta - Enhance SNMP" option which is
presently only functional in EO/EE.
Notes :
1. Equitrac must have the supply cable (Item #CABX0094) along with any adapters for the product.
2. Please see the attached documentation to see the various Key Counter (4-pin) locations. To view a PDF, you may need to download a free copy of Adobe
Reader.
Description
Paper skew specification.
Solution
The specificationfor skew is 0.5% to the length for 1-sided and 1.0% for 2-sided. For example, if the page is 11x17, the maximum skew would be
approximately 2mm. In 2-sided mode, a maximum of 4mm skew may occur on side 2.
SPECIAL NOTE : Solution contribution by David Aekus and Jim Behrends, Production Print/SSD
Description
How to clear a fuserabnormality code (C35xx, C38xx, C39xx).
Solution
The Service Modeis inaccessible byentering Utility g Stop g 0 g Stop g 0 g 0 g 1. This is to prevent accidental reset of the code and causing
additional damage to the machine. To reset a fuser abnormality code, perform the following:
1. Power the machine OFF from the main switch leaving the sub switch ON.
2. Press the utility Key and power ON the machine from the main switch.
3. Enter Stop g 0 g 0 g Stop g 0 g 1.
4. Press [03 System Setting] on the touchscreen.
5.Press [01 Software SW setting] on the touchscreen.
6.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03.
7. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated.
8. Press the [Return] key, which is displayed on the touchscreen.
9. Exit Service mode to return to normal operation.
Note : The list of codes are:
C-3501, C-3502, C-3503, C-3504, C-3505, C-3506, C-3507, C-3508
C-3801, C-3802, C-3803, C-3804, C-3805, C-3806
C-3901, C-3902, C-3903, C-3904, C-3905, C-3906, C-3907, C-3908, C-3909, C-3910,
C-3911, C-3912, C-3913, C-3914, C-3915, C-3916
WARNING : When C35xx, C38xx or C39xx (fusing temperature related abnormality) occurs, be sure to repair/replacethefailed part generating the code
before setting the Service mode software DIPSW3-1 to 0. Ifsoftware DIPSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur.
Description
Is there a media guide for the bizhub PRO C6500?
Solution
The media guide for the bizhub PRO C6500 is attached. This list is current, as of 11/09/06.
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Description
Serial number cut-off for version 25 or higherfirmware without having to change the memory board.
Solution
Before version 25 or higher firmwarecan be loaded into the MFP, the Memory Control Board must be replaced in machines below s/n
A03U010000516.Please see attached Bulletin Number5898 for additional details. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD
Description
CS Remote Care/vCare E-mail Setup Instructions.
Solution
Attached are the zipped CSRC E-mail Setup Instructions:
bizhub PRO 1050/1050P/1050e vCare/CS Remote Care E-mail Setup Instructions version 1.8.5
bizhub 200/250/350/222/282/362 vCare/CS Remote Care E-mail Setup Instructions version 1.3.0
bizhub 360/420/500/600/750 vCare/CS Remote Care E-mail Setup Instructions version 1.2.1
bizhub PRO 920 vCare/CS Remote Care E-mail Setup Instructions version 1.8.2
bizhub C451/C550/C650/C203/C253/C353/C552/C652/361/421/501 vCare/CS Remote Care E-mail (One-Way) Setup Instructions version 1.3.0
bizhub PRO 950 vCare/CS Remote Care E-mail (One-Way) Setup Instructions version 1.3.2
bizhub C200 vCare/CS Remote Care E-mail Setup Instructions version 1.2.0
bizhub C450/C351/C250/C352/C300 CS Remote Care E-mail Setup Instructions version 1.3.8
bizhub C451/C550/C650/C203/C253/C353 vCare/CS Remote Care E-mail (Two-Way) Setup Instructions version 1.0.0
bizhub PRO C500/8050/IP-901/IP-921/IC-405/IC-302 vCare/CS Remote Care E-mail Setup Instructions version 1.8.3
bizhub PRO C6500/C6500P/C5500/C5501/C6501/C65hc/Main body NIC vCare/CS Remote Care E-mail Setup Instructions version 1.4.0
Notes :
1. To open the file WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file can
either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
2.This vCare documentation can also be found by using the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please see attached procedure. To view a PDF, Adobe Reader must be installed.
Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
How to install system software on the IC-402 (Fiery X3eTY 35C-KM), IC-406 (Fiery X3eTY 30C-KM) or IC-408 (Fiery X3eTY2) using a USB flash drive.
Solution
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Please see the attacheddocumentation for complete instructions.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Note :Make sure to powerOFF the Fiery usingthe dedicated AC switch; disconnect all cables from the Fiery andverify that the Service Switches are in
the normal position (downward position).
IMPORTANT : Normal isDIPSW in the Downward Position and Service isDIPSW in the Upward Position.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Cesar Jimenez, Production Print/SSD
Description
Approved transparencies.
Solution
Transparencies are not officially supported.
Limited testing has been doneandthe 3M PP2200 transparency is recommended which should only befed through the bypass tray or LU-202. The paper
settings are:
Paper = Plain
Weight= 210 to 256
Face Up
Note :KMBS is not offically endorsing the use of any transparency brandand does not guaranteeperformance or print quality.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, Production Print/SSD
Description
How to load a 64-bit driver on a 32-bit Server system (Microsoft Windows 2003 Server/Vista).
Solution
Please follow this step-by-step procedure and refer to the attached video.
1. Load the 64-bit driver on the client.
2. Load the 32-bit driver on the server and share it out.
Note : If you receive a pop-up indicating COPY ERROR, setup cannot copy this file. Example: KOZJA_.PP_. This could possibly be a file path length
limitation. Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop.
3. From the 64-bit client perform the Run command to connect to the 32-bit server (example: \\11.11.5.33) and press enter.
4. Double-click on the shared out printer.
5. Select printer and then properties.
6. Select the Sharing tab and click on the additional drivers box.
7. Select or check-off the 64-bit (x64) driver to be added to the 32-bit server.
8. Select OK and the 64-bit driver should be pushed up to the server.
9. Check the additional drivers of the client and server to confirm that the x86 (32-bit) and x64 are both installed.
Notes :
a.This was tested on like versions of 32-bit and 64-bit drivers.
b.To viewthis procedure, Apple QuickTimeshould be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ .
Description
Properly acquiring all needed QuarkXPress files for testing.
Solution
Whenrequesting files for testing and theyare from QuarkXPress versions 7.3, 8.02 or newer make sure that the customer or technician selects the following:
File
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Collect for Output
Reasons
Not all files may be attached or embedded in the file.
Not an effective troubleshooting procedure.
Unable to correct or properly resolve the problem.

Along with the requested files, we will need:
the exact customer's workflow.(step-by-step)

the operating system of the customer's computer.
the driver version being used.
Note : Refer tothe attached filenoticing thelinks to various PDF filesthat are on a Server or the customer's local workstation. To viewthe PDF, you may need
to download a free copy of Adobe Reader.
Description
How to create saddle-stitched booklets from Macintosh OS 10.4x and Microsoft Windows XP.
Solution
The attached document details how to make a saddle-stitched booklet using the IC-303 print driver from Macintosh OS 10.4x and Microsoft Windows
XP. These should also apply to other versions of Microsoft Windows and Macintosh OS 10. The document procedure was as tested with Adobe
Acrobat.
Notes :
1. The IC-408 works the same way with minor differences in features in the screen shots.
2.When printing from Microsoft Word, there is a known issue that prevents the job from printing on the correct size paper without configuring the document
in Word correctly on controllers with system software prior to 1.02.
The page size must be defined as 8.5x11S and the "Scale to paper size" option in the Word print dialog box must be set to 11x17. "Booklet Best Fit" must
also be selected in the print driver options to get the page to fit within the margins. This will result in a slightly reduced image. The other option is to send the
job to the hold queue on the Fiery and then use Command WorkStation to change the paper size to 11x17. This will result in a properly scaled print job,
but requires this extra step.
3. Version 1.02 system code does not require the Scale to paper size option in the Word print dialog box to be set to 11x17. Instead set it to either "none" or
8.5x11S. This will output an image that is not reduced.
4. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
How to set the total counter to count one (or two) counts for large size paper.
Solution
To set the total counter to count one/two counts for large size paper, perform the following:
3. Select [Software SW Setting].
4. Set Software SW 4-6 (large size B&W) and Software SW 4-7 (large size Color) to:
Software SW Counts
4-6=0 and 4-7=0 1
4-6=1 and 4-7=1 2
5. Define the "size" of large size paper with Software SWs 10-3 and 10-4:
Software SW Size
10-3=0 and 10-4=0 A3/11x17 or larger sizes count as large size paper
10-3=1 and 10-4=0 All sizes count as small
10-3=0 and 10-4=1 B4/8.5x14 or larger sizes count as large size paper
10-3=1 and 10-4=1 8.5x13, 8.25x13, 8.12x13.25, 8x13 and custom size paper (298mm or larger) all count as large size paper
Also:
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5-5=0 Change of the size of the large size paper (maintenance counter)
8-6=1 Large size paper counting method (maintenance counter)
10-6=1 Private MIB count method (large size) - see attached document
Note : To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Freddie Burnham/David Aekus/Cesar Jimenez, Production Print/SSD
Description
How to install an indicator light system (Status indicator light).
Solution
Konica Minolta does not supply an indicator light system. However, one can be purchased and installed. The following information is needed.
Patlite Corporation www.patlite.com/

Patlite LES-402A-RYGB (four light pole mounted system)
Patlite SZ-012 Mounting Bracket (needed to mount the light pole to the machine)
The following connectors are needed to connect the Light Pole Wiring to the machine.
Tyco Electronics AMP www.tycoelectronics.com/

Connector (concave) - 179228-6 (CRIMP TYPE II RECPT HSG)
Connector (convex) - 292254-6 (CT RELAY HDR ASSY 6P NAT)
Pins (6 needed) - 179518-1
Connector packed in installation kit has 7 wires. Only six are usedfor the light bar. Pin 1 is marked in the plastic of the connector with the black wires
attached;please look closely.
The wires on the machine plug side of the connector are numbered in reverse (pin 1 on the indicator light side of the connector is attached to pin 6 of the
machine side). Keep this in mind when consulting themachine schematics and the Service Manual sectionfor connecting the indicator light.
Connector pins below refer to the harness with the black wires that comes in the kit with the light.
Pin 1 is not used (would be a ground but our system switches to ground)
Pin 2 connected to the BLACK wire in the light harness(+24 volt power lead)
Pin 3 is connected to the ORANGE wire in the light harness and causes the AMBER light to come on. This happens when the machine is out of toner.
Pin 4 is connected to the RED wire in the light harness and causes the RED light to come on. This happens when there is a machine paper jam or when
there is a paper mismatch from the Fiery controller and the Detail Check button comes on requiring customer interaction.
Pin 5 is connected to the GREEN wire in the light harness and causes the GREEN light to come on. This happens when the machine is operating
normally (making copies). The BLUE light is also on at this time.
Pin 6 is connected to the BLUE wire in the light harness and causes the BLUE light to come on. This happens when the machine is on and ready to
copy, print or scan but not actually running. The BLUE light is also on with the GREEN light when the machine is operating and making copies.
Note : This is a four-light system that indicates Ready, Operating, Low toner, and Jam.The wiring for the light system can be found in the Service
Manual.Please see attachments for reference. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
Requirements needed for testing and escalation to SSD or ESS of print quality or related issues for Fiery, CREO, Emperon and applications.
Solution
Requirements are:
Hard copy samples of issue, with the issue identified/highlighted/circled.

Hard copy samples of what the copies should look like (if possible).
Engine test prints of gradations, halftones at different densities levels, 255, 100, 80, 40.
Mixed halftones at different density levels (see attached Mixed halftones document for additional information).
All machine management and adjustment list printouts.
If relevant, Fiery configuration page, PostScript and or PCL test page.
If relevant, CREO configuration page.
Operating System versions (Service packs, 32-bit or 64-bit, etc.), application versions (e.g., Adobe Acrobat Pro 8.13), driver versions.
A print to file. PCL or PostScript test print file. This file must have been tested using an LPR command to copy to the MFP and the reported failure observed
prior to sending to SSD or ASG.
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If applicable, an archive jobfrom the Fiery with rasters (RIPped data). This archive should have been tested and verified to contain the reported failure. The
archive folder and associated files must be zipped before sending or placed directly on a CD or DVD.
If applicable, an archivefrom the CREO that also contains the rasters (RIPped data)
The original application file. If the problem is with Quark or InDesign, we need the file and all of its assets (fonts, linked graphics, etc.). Use the feature
Select Package within the application for Portability (see attached InDesign file document for additional information). Fill out the wizard, put in the associated
ticket number and special instructions of how the job was set up (detailed, including screen shots if available) and a folder name (usually of the ticket number
and or name of the account). Archive the files into a Folder or burn it from the Macintosh. These files will typically be too large to attach to a ticket or to
E-mail and will have to be sent on a CD/DVD.
Notes :
1.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
2. If the files were created on a Macintosh system the CD/disk needs to be burned on the Macintosh for the files to be good. You cannot take the files from
the Macintosh and store them on a USB drive then burn a CD on a Microsoft Windows machine.They are not portable using that method and will be
useless when burned. If you must burn them on a Microsoft Windows machine you have to use the following method to make them portable.
a. All the files must be saved/stored in the same folder on the Macintosh.
b. You must use the"Compress " function on the Macintosh to save all of the files in the folder in a zipped file format. This must be done to make them
portable.
c. Once this is done then you can then burn them on a Microsoft Windows PC.
Rather than going through the additional steps it is easier to burn them on the Macintosh to start with.
SPECIAL NOTE : Solution contribution by Freddie Burnham/Cesar Jimenez/, Production Print/SSD
Description
How to display the Process Adjustment on the User screen.
Solution
To display the Process Adjustment on the User screen, perform the following:
2. Select System setting.
3. Select software SW setting.
4. Scroll to software switch 1-0.
5. Select ON.
Description
Is GBC pre-punched paper a supported paper type?
Solution
At this time GBC pre-punched paperis not a supported papertype.
If attempting to run this stock and jamming occurs, it may be possible to lessen jamming by:
Feeding paper in the 8.5x11Rdirection.
Rotating the output image and aligining the paper to feedwith the punched holes on thetrail edge (non-feed side).
Description
Konica Minolta Security White Paper.
Solution
See Security White Paper for details.
Notes :
a.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
b. More in-depth security information is also availableon the Konica Minolta bizhub security page,
http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html .
77
SPECIAL NOTE : Solution contribution by Jim Behrends and Mark D'Attilio, Production Print/SSD
Description
How to reload IC-303/IC-305 system software.
Solution
IC-303/IC-305system software consists of 2 DVDs. DVD one is labeled system software and
DVD two is labeled User Software.
To reload IC-303/IC-305system software, follow these instructions:
1. Print the Configuration page.
2. Remove all USB devices and dongles (if any) that may be connected to any Fiery S450 USB ports (except a keyboard, mouse, or external DVD drive, if
present).
CAUTION : The system may hang if USB devices or dongles are connected to Fiery S450 USB ports during software installation.
3. Insert the System Software media into the DVD/CD-RW drive.
Note : If you installed a new HDD, powerON the system, insert the System Software media, allow the system to boot from the System Software media and
then proceed to step 5.
4. From the Control Panel (or the Start menu, if the Fiery S450 is FACI-enabled), access the Shut Down menu and select Reboot System. Allow the system
to shut down and reboot. This takes approximately one minute.
5. At the message All data will be deleted? select Yes to continue.
6. When the Select Language screen displays, select a language. Wait as messages display describing the installation process. This segment takes
approximately six minutes.
7. At the message System software is copied to the system. Remove media, remove the DVD and select OK. During this segment the Fiery S450 reboots
several times. Various messages display as the installation process continues. This segment takes approximately 15 minutes.
8. At the message Please insert User Software to continue installation, insert the User Software DVD into the DVD/CD-RW drive, close the drive drawer,
and then select OK. The Fiery S450 reboots. During this segment, the message Copying user software to a network shared folder. Please wait displays,
followed by other messages describing the user software installation process. This segment takes approximately 15 minutes. When user software installation
is completed, the Fiery S450 reboots automatically.
9. At the message User Software installation complete. Remove media. System will reboot, The system reboots, this segment takes approximately two
minutes. Wait for the system to boot completely and for Idle to appear on the Fiery S450 Control Panel.
Description
FS-520/FS-607, availability of 3-hole punch in offline mode.
Solution
The 3-hole offline punch is available with theinstallation of FS-520 Special firmware version 31 and FS-607 Special firmware version 33.Please install the
attachedSpecial firmware:
Version 33_31
The firmware is also available for download viathe Konica Minolta Download Selector.
6. Go to "Search By Product Group" and select "Finishing Accessories".
7.Choose either finisher under "Product" and "Special Firmware" for "File Type".
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Ed Bellone/David Aekus/Mike McCarthy, Production Print/SSD
Description
Setting up Scan-to-SMB (Microsoft Windows File Sharing) with Macintosh 10.5.8, Macintosh 10.6.3 and Macintosh 10.6.7
Solution
78
The attacheddocumentation will guide you on whatis required in order to share a folderthen make it available on the network, andwhatsettings must
beentered on the various machines via a web browseror as a walk-up. To viewa PDF, you may need to download a free copy of Adobe Reader.
Related Topics
Macintosh 10.5.8, Macintosh 10.6.3 and Macintosh 10.6.7setup procedure:
Confirm the User and available Shared Folders
Verify the network information of the Workstation

Create and Share a Folder
Checkthe firewall
Check from another computer
Review
Procedure via a Web Browser oras a walk-up
Scan to a Sub-Folder (Web Browser and walk-up setup)
Create a Favorite
SPECIAL NOTE : Solution contribution by SSD Printer Support and Cesar Jimenez, Production Print/SSD
Description
Parts required to connect a Hecon conventional key counter, Hecon Base 10or legacy Minolta key counter to the main body.
Solution
Please see attached Bulletin Number 5563 for details.
Description
Paper specifications.
Solution
The bizhub PRO C6500 is equipped with the following trays for loading copy paper:
Tray 1, Tray 2 and Tray 3 (Main body trays):
8.511, A4 or larger: 17 to 68 lb Bond

5.58.5, B5 or smaller: 17 to 56 lb Bond
Bypass Tray: 17 to 81 lb Bond
Tray 4 (Paper Feed Unit PF-601 Upper tray): 17 to 68 lb Bond
Tray 5 (Paper Feed Unit PF-601 Lower tray): 17 to 81 lb Bond
Tray 4 (Large Capacity Unit LU-202): 17 to 81 lb Bond
Automatic Duplex Unit: 17 to 68 lb Bond
Finisher (FS-503):
Primary (main) tray: 13 to 81 lb Bond

Secondary (sub) tray: 13 to 81 lb Bond
Staple: 13 to 64 lb Bond
Folding Unit (FD-501):

Punch: 13 to 56 lb Bond
Z-Fold, Tri-Fold-in, Tri-Fold-out, Half Fold: 13 to 34 lb Bond
Double Parallel, Gate Fold: 13 to 24 lb Bond
Post Inserter (attached to Folding Unit FD-501): 13 to 81 lb Bond
Large Capacity Stacker (LS-501):
Stacker: 13 to 64 lb Bond
Secondary (sub) tray: 13 to 81 lb Bond,
Saddle Stitcher (SD-501):
Fold & Staple, Trimming: 13 to 64 lb Bond

Multi Half Fold of 5 sheets: 13 to 22 lb Bond
79
Multi Tri-Fold of 5 sheets: 13 to 22 lb Bond
Multi Tri-Fold of 3 sheets: 23 to 24 lb Bond
Finisher (FS-607):

Staple: 16 to 28 lb Bond
Fold & Staple: 16 to 28 lb Bond
Half Fold: 16 to 28 lb Bond
Multi Half Fold of 1 sheet: 22 to 28 lb Bond
Paper Inserter PI-502 (option for Finisher FS-607): 13 to 53 lb Bond
Punch Kit (PK-512): 16 to 34 lb Bond
Output tray (OT-502) 17 to 81 lb Bond
Description
How to set up Account Track codes for printing.
Solution
To set up Account Track codes for printing, perform the following:
1. Select Utility/Counter.
2. Select Machine Admin. Setting (enter the machine Administrator password if prompted).
3. Select User Auth./Account Track.
4. Select Authentication Method.
5. Select Manage next to Account Track.
6. Select Account + Password or Password.
7. Press OK.
8. Select Account Track.
9. Select Account Register.
10. Select Add.
11. Select Section Name and enter the account name in the text box.
12. Press OK.
13. Select Password and enter a password (up to 8 digits) in the text box.
14. Press OK.
15. Select Name and enter the account owners name in the text box.
16. Press OK.
17. Select Upper Limit Set.
18. Select Upper and enter an account limit in the text box.
19. Press OK three times.
20. Press Return.
21. Press Close.
22. Select Without Authentication.
23. Under Print select Prohibition.
24. Press OK.
25. Exit Machine Admin. Mode.
26. From the print driver properties, select the Job Info. tab.
27. Enter the registered Account Track Name in the Section Name text box.
28. Enter the matching Account Track password in the Section Password text box.
29. Press OK.
30. Make additional desired print driver settings and print the document.
Description
Part numbers for the fuser connections.The part numbers for the connectors cannot be found in the Parts Manual.
Solution
Fixing power source wiring/2 (p/n A03U N106 01) is the connector that mounts to Item 18 in the manual.
Connector (p/n A03U N105 00) mounts to Item 20 in the Parts Manual.
80
The wiring harness for the main body that contains CN130 and CN131 is called the AC driving wire (p/n A03U N118 01).This containsthe connectors and
wiring that the other 2 connectors described above plug into on the main body.
Description
Caution when installing bizhub PRO C6500/bizhub PRO 1050 common options (FD-501/FS-503/LS-501/PB-501/SD-501).
Solution
The bizhub PRO C6500 and bizhub PRO 1050 have common finishing options. The product names are the same, however, the connectable engines differ
depending on the product codes. Please check the product codes and install them to appropriate engines.
Option (product code) - common to bizhub PRO C6500 and bizhub PRO 1050
FS-503 [15AE (all)]

FD-501 [15BN (North America), 15BP (Europe)]
SD-501 [15AQ (all)]
LS-501 [15AM (North America), 15AT (Europe)]
PB-501 [A075011 (North America), A075WW1 (Europe), A0750Y1 (Asia Pacific, Generic)]
Note :The products of the above product codes can be connected to both bizhub PRO C6500 and bizhub PRO 1050 by switching the dipswitch which is
located on the control board of each option (only on LS-501, the switch is toggle type and located in the connection part to the next option), and rewriting the
firmware. As the default, the switches are set to bizhub PRO C6500. When connecting to bizhub PRO C6500, the switch operation is not necessary.
When connecting to bizhub PRO 1050, the switch operation is necessary.
Option (product code) - dedicated to bizhub PRO 1050
FS-503 [15AA (all)]

FD-501 [15AH (North America), 15AJ (Europe)]
SD-501 [15AN (all)]
LS-501 [15AV (all)]
PB-501 [A075010 (North America), A0750Y0 (Europe, Asia Pacific)]
IMPORTANT : The bizhub PRO C6500 cannot be connected.
Option installation procedure (summary) :

1. Switch the dipswitch (toggle) according to the main body model (need to change the wiring only for PB-501).
2. Connect the option to the main body.
3. Rewrite the firmware by ISW.
Note : Fordetails,refer tothe Installation Manualattached to the product.
Description
Option compatibility between original bizhub PRO 1050/bizhub PRO C6500 series andthe bizhub PRO C6501 series.
Option compatibility between the original and latestPRO and PRESS machines, both B/W or Color.
Solution
The option configurations can be confusing between "old" and "new". Some questionsthat might come to mind are:
Can "old" options be configured with "new" options?
What options can be installed on the "01" series mainbody versus the "00" series?
What options can be installed on either series?
Can options for PRO machines be installed on PRESS machines?

For answers, pleaserefer todetailed informationin theattached document. To view the attached document, you may need to download a free copy of
Microsoft Excel Viewer (74MB).
81
Description
Part Number for actuator in finisher stapler unit.
Solution
Actuator (p/n 15SJ P720 00). This actuatordetects the remaining quantity of staples and may come off whenreplacing the staple cartridge.
Notes :
1.This part iscompatible with the following:
Mass production models
ColorMFP FS-608/FS-607 - bizhub C650/C550/C451 and bizhub PRO C5500/C5501/C6500/C6500P/C6501/C6501P/C65hc

B/WMFP FS-602/FS-604/FS-611 - bizhub 600/750 and bizhub PRO 920/950
Discontinued model
FS-110(13QE)/FS-210(13QJ) - 7155/7165
FS-110(14JS)/FS-210(14JT) - 7272/7255
FS-108 - 7085/7075
2. Installation of Actuator
Using tweezers (or something similar), please install the actuator in the position shown in theattached photo. Ensure to set the two pins on the side of the
actuator andpay attentiontothe direction of the actuator.
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Description
How to set up Scan-to-SMB (file sharing):
in a Domain environment.
in a Workgroup (Peer-to-Peer environment).
Solution
The attacheddocumentation will guide you on whatrequired in order to share a folderthen make it available on the network, andwhatsettings must beentered
on the various machines via a web browseror as a walkup. To view a PDF, you may need to download a free copy of Adobe Reader.
Related Topics
Microsoft Windows XP setup procedure:
Verify the network information of the Workstation

Create and Share a Folder
Checkthe firewall
Review
Procedure on a Domain via a Web Browser oras a walkup
Scan using a Host Name
Set up a hidden Share
Scan to a hiddenShare (Web Browser and walkup settings)
Scan to a Sub-Folder (Web Browser and walkup setup)
Create a Favorite
Description
How to set up LDAP on a Fiery IC-303, Fiery IC-305,Fiery IC-408 or IC-601.
Solution
Please see the attachments for complete setup procedures. To view a PDF, you may need to download a free copy of Adobe Reader.
Notes :
1.Fiery IC-303 and Fiery IC-305 use the same system software.
2. On the engine select DIPSW 15-7 Enable (1)
3. The procedure is the same for the bizhub PRESS C8000 w/IC-306
4. Correctionof procedure within attached documentation:
After setting up the controller with the LDAP information, and when performing the step, FROM THE C6500 a step 1, "Click on the Scan Tab", you will
need to first select the EMAIL button in order to see the SEARCH option of step 2.
5.Mainbody softswitch 15-7 to a 1is needed in order to perform an LDAP search on the IC-601.
82
Description
How to disable the centering sensors on the LU-202, PF-601 and ADU.
Solution
The centering sensors for the LU-202, PF-601 and ADUcan be disabled by using the following DIP switches:
LU-202/PF-601 - DIPsw 26-4 set to "1"
ADU - DIPsw 26-5 set to "1"

Note : These DIP switches were added in bizhub PRO C6500 version 30 firmware.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and David Aekus/Ed Bellone, Production Print/SSD
Description
How to enable/disable the DETAIL CHECK button on the MFP display, and force printed jobs to printmessages such as "Please load designated Paper in
Tray, Incorrect paper size, Incorrect paper weight, To check details, touch [Detail Check]" is indicated.
Solution
To enable/disable the DETAIL CHECK button on theMFP display (this is done on the controller),perform the following:
1. Browse to the Fiery controllers viathe TCP/IP address.
2. Launch the Fiery Web Tools and log in under Administrator, Fiery.1.
3. LaunchConfigure.
4. Select Server.
5. Select Jobs and enable/disable the JOB MISMATCH ACTION IS DETECTED. Check/enable if you DO NOT want the message to be displayed on theMFP
and uncheck/disable to have the message indicated. (see attached)
6.Select Apply followed by a reboot of the controller.
SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham/David Aekus, Production Print/SSD
Description
Is there a Bypass Paper Tray adjustment for paper size detection?
Solution
There is no Bypass Paper Tray adjustment for paper size detection. If the tray is recognizing paper sizes incorrectly, please perform the following:
1.Ensure that the three holes in the Side Guide Pinion (gear) aligned properly. Two of the holes align with holes in the Side Guide Racks and the other aligns
with a hole in the Mount Plate for the Side Guide Pinion (p/n 65AA 4262 0).
2. If the tray alignment is correct replace Size Detection VR (VR4) (p/n 56AA 8560 1).
3. If problem persists, replace the entire Bypass Feed Unit (p/n A03U R750 00).
Description
83
How to enable SMB (File Sharing) from a Macintosh OSX 10.2, 10.3 and 10.4.8, or 10.5.
Solution
Please see the attached documentsexplaining how to enable SMB (File Sharing) from a
Macintosh OSX 10.2, 10.3, 10.4.8, 10.5, or 10.6. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
How to find/display a MAC address.
Solution
To find the MAC address of a specific device in a Microsoft Windows environment, such as a main body internal NIC, access the command prompt,PING
the TCP/IP address of the device and then perform the command, arp <space> TCP/IP address of the mainbodyNIC <space> - a <carriage
return>.
The attached procedures are for Microsoft Windows 98/NT/2000/2003/XP, DOS/Microsoft Windows 3.11/Microsoft Windows for Workgroups, Microsoft
Windows Vista and Macintosh OS X. To viewa PDF, you may need to download a free copy of Adobe Reader.
Note : Also attached is the Technitium MAC Address Changer freeware program. This software is not supported by Konica Minolta and is to be used at
your own risk.
To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website . The file can either be saved to disk or opened. It
is recommended to download the ZIP and open from the local computer to view.
Description
Supporting bizhub vCare.
Solution
Initial setup documents for vCare support are attached. The attacheddocuments were sent to all the BSCs. This information is for the BSCs only. It does not
apply to dealers.
Notes :
1. Please be aware that the bizhub C203/C253/C353/C451/C550/C650 support one-way communication.
Description
How to set up Scan-to-SMB (file sharing)for Microsoft Windows Vista andMicrosoft Windows 7:
in a Domain environment.
in a Workgroup (Peer-to-Peer environment).
Solution
The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on
the various machines via a web browseror as a walkup.
Related Topics
Microsoft Windows Vista andMicrosoft Windows 7 setup procedure:
(Ultimate and Home Premium Editions)
Verify the network information of the workstation

Create and Share a folder
Checkthe firewall
Review
Procedure on a Domain via a web browser oras a walk-up
84
Scan using a Host name
Scan to a hiddenShare (web browser and walk-up settings)
Scan to a sub-folder (Web Browser and walk-up setup)
Create a Favorite
Note : The information in the attached document also applies to models not specifically identified in the document due to dates of product introduction. The
information applies if the machine is listed in the applicable models for this solution.To view the PDF, you may need to download a free copy of Adobe
Reader.
Description
LS-501/LS-502/LS-505, VR adjustment at replacement of control board.
Solution
This information regards thereplacement of the LS-501/LS-502 control board which is an option of bizhub PRO 1050 series and bizhub PRO C6500 series,
and the LS-505 control board which is option of bizhub PRO 1200 series, bizhub PRO C6501 series and bizhub PRESS
C8000/C7000/C7000P/C70hc/C6000.
VRadjustment on LS-501/LS-502/LS-505 control board is necessary at replacement of the board (p/n 15AV -9314 and p/n 15AT-9313 for LS-501 ; p/n
15AW-9324 for LS-502 ; p/n A0H1 H933 00 and p/n A0H1 H010 01 for LS-505 ).
Please see the attached documentfor the adjustment procedure and attached Bulletin Number 7043.ThisVR adjusts sensitivity of the sensor that detects the
gripper (p/n 15AV 5050 1).If it is not correctly adjusted, the followingserror codes may occur.
bizhub PRO 1050 series: SC76-04

bizhub PRO 1200 series: C-1204/C-1214
bizhub PRO C6500/6501 series: C-1204
bizhub PRESS C8000/C7000/C7000P/C70hc/C6000: C-1204
This information is also foundin the Service Manual (Field Service) in the LS-50x section under ADJUSTMENT/SETTING/MECHANICAL ADJUSTMENT.
Description
Unable to access the printer from a web browser. Can print to and PING the machine.
Solution
CAUSE: TCP/IP conflict with another device on the network.
SOLUTION: Remove the network cable from the printer and PING the same TCP/IP address again. If there is a Reply from the same TCP/IP address, work
with the network administrator to identify the other network device with the same TCP/IP address as the printer.
Description
Printgroove supported models.
85
Solution
The followingare supported by Printgroove version 1.5.0:
bizhub PRO 1050/1050P/1050e/1050eP(embedded)
bizhub PRO 950(embedded)
bizhub PRO 920(IC-203)
7085(IP-602/IP-602M)
bizhub PRO C500/8050(IP-901/IC-302/IC-405)
bizhub PRO C500(IC-301)
bizhub PRO C6500(IC-303/IC-305/IC-408/IC-304)
bizhub PRO C6500P(IC-303/IC-305/IC-304)
bizhub PRO C6501(IC-305/IC-408)
bizhub PRO C6501P(IC-305)
bizhub PRO C65hc(IC-305)
bizhub PRO C5501(IC-305/IC-408)
bizhub PRO 1051/1200/1200P(embedded)
bizhub PRO 1600PwithSmart Imager R11
bizhub PRO 2000P withSmart Imager R11
bizhub PRO 2500P withSmart Imager R11

Xerox DocuTech 6100 seriesDocuSP4.x
Note : Please refer to the attacheddocument for additional information on Printgroove supported models. To viewthe PDF, you may need to download a
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS and Ed Bellone, Production Print/SSD
Description
How to print account track (copy track, ECM, EKC)data from the main body web utilites.
Solution
To print account track data, perform the following:
1. Open the Web Utilities window.
2. Click on [Machine Manager Setting].
3. Enter "admin" in the User Name text box, and an 8-digit administrator password in the password text box, then click on [OK].
4. Click on [Volume Track setting].
5. Click on [Volume Track data list].
6. Click on [Save this table as a file].
Note : The data will be saved in .csv format, which can be opened in and printed from Microsoft Excel or Excel Viewer. Excel Viewer 2003
(9.9MB) can be obtained free from Microsoft at the following URL;
Description
How to configure LDAP access on a Lotus Notes R5 or R6 server.
86
Performing a LDAP Search using an Anonymous Connection via Lotus Notes.
(supportedLDAPVersion) not enabled.
Solution
LDAP Production R5/R6 server setup :
1. Edit Notes.ini and add LDAP task. ServerTasks = Router, Replica, Update, Amgr, AdminP, CalConn, Event, Sched, Stats, HTTP, POP3, maps, LDAP.
2. Create a new Configuration document for LDAP to control Anonymous Access.
3. Create a new Configuration doc, call it Allservers in the Group or Server name, then save and close the doc.
4. Now open the Allservers doc. Note that the Basics tab has changed.
5. Select Use these settings as the default for all servers. Note that Group or Server name is now *-Default-. Also there is now an LDAP tab.
6. Click on the fields that you want to be accessible button.
7. Set it to show First Name InternetAddress and LastName only. Do this so only limited info is available.
Notes :
a. If you upgrade a server from a previous release to Lotus Domino 6, the LDAP service uses the LDAP anonymous access configuration from the previous
release. If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus Domino 6 PUBNAMES.NTF design,
the list of attributes allowed for anonymous access include the following attributes (attached - ldap1.pdf)not listed in the previous release:
b.The Allservers configuration doc will only affect the servers running LDAP. It will also allow the MFPs to access LDAP without using an authentication
account and password. This is the method that all users are using according to Lotus Incident 1632724.
c. Please refer to the attached document for more detail.
d. To view the document(s), Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at
the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .
e. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
LU-202, part number for the new style feeding roller, paper feed roller, and separating roller.
Solution
The design and part number for feeding roller, paper feed roller, and the separating roller has changed since the release of the January 2007 Parts Guide
Manual. The new part numbers are listed below:
New Part Number Old Part Number ITEM
A03X565200 55VAR75000 Feeding Roller
A03X565300 55VAR74900 Paper Feed Roller
A03X565400 55VAR74900 Separating Roller
Description
Supported peripherals and configurations.
Solution
PrintStation 6565km supports the following peripherals :
PF-601 -Two-Tray Universal Paper Feed Unit
HT-504 -Heater for PF-601
LU-202 -Large Capacity Tray
HT-503 -Heater for LU-202
FD-501 -Multi-Folding Unit
OT-502 -Output Tray
FS-503 -Staple/Stacker Unit
SD-501 -Saddle-Stitch Unit
LS-501 -Large Capacity Stacker
FS-607 -Booklet Finisher
PK-512(US) -Punch Kit
PK-512(EU) -Punch Kit
PK-513 -Punch Kit
PI-502 -Post Inserter
FS-520 -Staple Finisher
PB-501 -Perfect Binder
PrintStation 6565km supported configurations include:
87
FS-503
FD-501
SD-501
LS-501
FD-501 + FS-503
LS-501 + FS-503
LS-501 + SD-501
FD-501 + LS-501
OT-502
FD-501 + SD-501
PB-501
FD-501 + PB-501
SD-501 + PB-501
FD-501 + SD-501 + PB-501
LS-501 + PB-501
SD-501 + FS-503
FD-501 + SD-501 + FS-503
FS-607 (may include PI-502 + PK-513)
PrintStation 0105km supported peripherals:

PF-701 -Paper Feeder Unit
LS-501/LS-502 -Large Capacity Stacker
FS-503 -Stapler Finisher
FD-501 -Folding Unit
SD-501 -Booklet Maker
PB-501 -Perfect Binder Finsher
Printstation 0150km Supported combinations include:

FD-501
FD-501 + SD-501
FD-501 + FS-503
FD-501 + SD-501 + FS-503
LS-501 + LS-502
LS-501 + FS-503
LS-501 + LS-501 + FS-503
LS-502
SD-501
FS-503
LS-501 + SD-501
FD-501 + LS-502
FD-501 + LS-501 + FS-503
SD-501 + FS-503
PB-501
SD-501 + PB-501
LS-501 + PB-501
FD-501 + PB-501
FD-501 + SD-501 + PB-501
FD-501 + LS-501 + PB-501
LS-501 + SD-501 + FS-503
Description
How to set up Scan-to-SMB (file sharing)for Microsoft Windows 2008 Server.
Solution
the various machines via a web browseror as a walkup. To viewa PDF, you may need to download a free copy of Adobe Reader.
To view the video, you may need to download a free copy of Windows Media Player.
Related Topics
Microsoft Windows2008 Serversetup procedure:
Verify the network information of the Server.

88
Checkthe firewall
Review
Create a Favorite
Note : All Server Settings should be performed by the customer's Network Administrator only.
For more information please see the Microsoft KB Article ID: 887429 - Overview of Server Message Block Signing .
Description
FS-503/FS-521, part number for staple case (not shown in Parts Manual).
Solution
Staple case (s/n 15AA 4356 0).
Description
SD-501, how to adjust the trimmer receiver movement count.
Solution
Verify that dipswitch 22-5 is set to 1 (Tech Rep mode) to display the Timmer Count Adjustment correctly.
To adjust the trimmer count, perform the following:
1. With the machine powered ON touch [MACHINE] on the upper right corner of the touchscreen.
2. Touch [Adjustment] on the touchscreen.
3. Touch [02 Finisher Adjustment] on the touchscreen.
4. Touch [06 Trimmer Count Adjustment] on the touchscreen. Select [700], [500], or [300] as the trimmer count setting.
5. Touch [OK] on the touchscreen.
6. Touch [RETURN] on the touchscreen.
Note : The cutting board (p/n 15AN 5282 1E), also referred as the trimmer receiver or the catching plate, must be replaced when it has reached its useful
life (after 18,900trim cycles).The part can be found in the SD-501 Parts Guide Manual in the paper adjustment unit sectionat theend of the
manual.Replacement procedure can be found in the SD-501 Field Service Manual and is titled as:Replacing the trimmer board assembly.
89
Description
Connecting a Hecon (key counter) device to the mainbody.
Solution
Please seeattachedBulletin Number 5563inregards to Hecon conventional key counter, Hecon Base 10 and legacy Minolta key counter. To viewthe PDF,
you may need to download a free copy of Adobe Reader.
Description
Item number for the 200K PM kit.
Solution
Item numbers for 200K PM kits are as follows:
Item #DC65PM200 - Includes all 200K PM Parts (no developers or drums)
Item #DC65X001 (Kit A) - Includes all 200K PM parts plus developers (1 each)
Item #DC65X002 (Kit B) - Includes all 200K PM Parts plus developers (1 each) and four (4) drums.
IMPORTANT :
Formerly, PM kits A and B (discontinued Item #7640X025 and Item #7640X026) included all components of the 100K PM kit -- this is not the case with Item
#DC65X001 and Item #DC65X002. The 100K PM kit must be ordered separately (see below).
When ordering 100K PM kits, be aware that, due to a change in the Charging Corona for the new models, 100K PM kits are NOT cross-compatible between
the bizhub PRO C6500 and bizhub PRO C6501 series.
Note : Please refer to attached marketing Bulletin 08-GB-084 and other 2 documents for details. To view the attached Excel document, you may need to
download a free copy of Microsoft Excel Viewer (74MB).
Description
How to default a Macintosh driver to black & white.
Solution
The drivercannot bedefaulted to black & white on a Macintosh. This is a limitation of the operating system. Howevera PRESET can be made in the
driver for black & white printing by performing the following:
1. Select FilePrint andfrom the PRINT box, select the drop-down from the second box under the presets box.
2. Select QUALITY.
3. Select the drop down for SELECT COLOR.
4. Select GRAYSCALE (or the desired functionalityto besaved as a preset like duplex, finishing options, etc.).
5. Select PRESETS, then SAVE AS.
6. Name the file (example: Black & White).
7. Select OK. Select this saved PRESET of Black & White wheneverblack & white printing is required.
SPECIAL NOTE : Solution contribution by Ed Bellone/Chuck Tripp/Mark D'Attilio, Production Print/SSD
90
Description
SD-501, how to install the bundle press cable in the Trimmer section.
Solution
On occasion it may be necessary to install a replacement bundle press wire on the SD-501. Attached Bulletin Number 6055 provides a detailed process for
successfully installing the wires and correctly adjusting the bundle press. The procedure on the second page supplements information contained in the
SD-501 Field Service Manual.It shows the installation of:
Release Wire (p/n 15AN 5015 1E)
Pressing Wire (p/n 15AN 5014 0)

Also attached are pages from the SD-501 Parts Guide Manual showing the parts location.
Description
How to enable Blur Prevention for printing.
Solution
To enable Blur Prevention for printing, perform the following:
3. Select [Printer Setting].
4. Select [Blur Prevention].
5. Select [ON].
6. Select [OK].
Description
The ES-1000 color calibration tool is not recognized for Spot-on calibration but is recognized for color calibration.
Solution
CAUSE: Failed ES-1000.
SOLUTION: To confirm, test on a different IC-408 or IC-303 controller.
ES-1000 Spectrophotometer Functionality Troubleshooting

The primary support issue faced with the ES-1000 is connectivity-related problems. If encountering this type of problem withan ES-1000, please review
product documentation paying close attention to installation procedure. Ifthe computer or print server still does not recognize the ES-1000, try the following
steps;
1. For a Macintosh or PC to recognize the ES-1000 properly, the USB driver for it must be installed. Installing either Profiler for Printers or Profiler for
Monitors will automatically install the USB driver. On a Microsoft Windows PC, go to Device Manager and with the ES-1000 plugged into USB,
"GretagMacbeth Device/eye-one" should be listed. If not, ES-1000 is not working, the USB driver is not installed correctly or the USB port is faulty.
2. Ifany PC or Macintoshcannot "see" the ES-1000, install one of the two Profiler applications mentioned above on another computer. Then connect
ES-1000. Is the device seen now? If it is, then,with surety, the problem is not with the ES-1000 device itself. Go back to original computer and uninstall the
Profiler application. Reboot. Reinstall the application. Reboot again, then connect the ES-1000. If the device still is not seen, try another type of USB
devicetoverify if the problem is with the computer USB port. Sometimes, a powered, or unpowered USB hub placed inline between thecomputer and ES-1000
will resolve this issue.
3. If, in step 2, no computer will recognize the ES-1000, then, more than likely, the ES-1000 itself is faulty. To verify this, or to fully test an ES-1000, download
the "ES-1000 Diagnostic Tool" from http://www.efi.com/support/download-software.asp . First,complete a quick registration, then select "EFI Software" link
and choose utility from the drop-down for download. There is a Macintosh and a Windows version. For more information on using this tool, go to
http://www.efi.com/support/production/fiery/measurement/color-profiler-suite/es-1000-instructions.asp .
4. Keep in mind that on a Macintosh OSX machine, the ES-1000 is not supported when running in "Classic Mode". If wanting to use the ES-1000 while in an
OS9 application,boot into OS9 - do not go into Classic Mode while booted up into OSX.
5. An EFI print server must have support built into it for use with an ES-1000 ifintending to use it as a calibration device or use it for Spot-On within
ColorWise Pro Tools. Verify thatthe EFI print server model actually supports this. Most models sold prior to 2003, and even some current ones, did not
support the ES-1000 as a calibrator or with Spot-On. In some cases a patch or a newer version of ColorWise Pro Tools (version 38 or later - see attached)
will enable these applications for use with the ES-1000. Please contactthe OEM or EFI Tech Support to determine ifthe EFI print server can be "enabled" to
use the ES-1000 for Calibrator or Spot-On. If the ES-1000 is being used on a Fiery controller that has the FACI kit installed, the monitor provided with the
FACI kit contains a powered USB hub in its base. This should function the same as any hub that would be provided by EFI tech support. Plug the ES-1000
into the monitor hub and plug the monitor hub into the Fiery USB port.
91
6. Ifhaving tried all the steps above, and ES-1000 is still not being detected, and,having determined that the device is bad by using the ES-1000 Diagnostic
Tool, then the RMA return process should be initiated. Again, please contactthe OEM or EFI Tech Support.
Note : To open the attached file using WinZip, WinZip must be installed. WinZip can be downloaded from the WinZip website:
http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local
computer to view.
Description
How to print out the account data (account track, ECM, EKC) counter list from the main body.
Solution
To print account track data list from the machine, perform the following:
1. Enter the Admin Mode.
2. Select #1 System Setting.
3. Select #6 List/Count.
4. Select Use Management List (this is the account track, ECM, ECK accounts list information).
5. Select Copy (upper left hand corner of the display) and thenpress the green Start button.
Notes :
a. Remember to exitAdministrator mode,press the Utility button (upper right-hand corner of the display) followed by the Return, Clear, Clear, and then Exit.
b. Be sure to createone account under User Authentication Set or data will not print.
SPECIAL NOTE : Solution contribution by Ed Bellone, David Aekus and Ian Lynch, Production Print/SSD
Description
How to properly remove Command WorkStation from a Macintosh.
Solution
Please perform the step-by-step procedures mentioned in the attached document.
Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD
Description
What is the paper weight specification for the ADU?
Solution
Equipment Paper Weight specification for the Automatic Duplex Unit is 17lb to 68lb Bond. This can be found in the User's Guide.
Description
ISW error codes list.
Solution
ISWERROR CODES
Error Code
Description
92
Action
01
There is an error in the command to ISW processing unit.
Program is not executing normally. Restart from power ON and re-execute the ISW.
1F
A program error is detected.
Program is not executing normally. Restart from power ON and re-execute the ISW.
41
Input data format error
Check the ISW transfer data file.
42
Invalid machine name input data
43
Invalid board name input data
81
Input device error such as input timeout.
Check that the communication cable between input devices (PC or ISW Tool) is properly connected.
C1
Failed to erase flash ROM. (during ISW to image control board)
There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may
have expired. Replace the image control board.
C2
Failed to write flash ROM. (during ISW to image control board)
There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may
have expired. Replace the image control board.
Error Code
Description
Action
93
C3
ROM checksum error. (during ISW to image control board)
The checksum result after program writing does not match the ROM checksum data of the ISW transfer data file. Restart from ISW. If the error persists, the
ISW transfer data file may not be created correctly.
C4
Output device error such as output timeout
An error was detected in the ISW board targeted at that time. Check the ISW board.
E1
Failed to erase flash ROM. (during ISW to printer control board and FNS control board)
There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash ROM
may have expired. Replace the targeted control board.
E2
Failed to write flash ROM. (during ISW to printer control board and FNS control board)
There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash ROM
may have expired. Replace the targeted control board.
E3
Communication error between image control board, printer control board, and FNS control board (during ISW to printer control board and FNS control board)
Check the I/F between the image control board and printer control board, or I/F between the printer control board and FNS control board.
Error Code
Description
Action
F80-11
Printer Control ISW not written
Perform ISW data install
F80-21
VIF Control ISW not written
F80-30
ISW time-out
94
F80-31
ISW data error
F80-32
ISW write error
F80-40
FNS ISW not written
F80-41
ZU ISW not written

Note : Please refer to attached Error Codes list. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
Description
How to create booklets.
Solution
Please perform the procedures mentioned in the attached documentation.The information provided in Booklet.zip applies for both the IC-301 and IC-304
Creo. When using the SD-501 on theMFP to make booklets the following additional steps should be taken.
Install the imposition patch (IC-304 ONLY). This patch (Imposition_patch.zip)isavailable via the Konica Minolta Download Selector. Access the Selector from
SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please seeattached patch file (foraccessibility incase
the Download Selector cannot be accessed).
Under Finishing, select Reverse Order.

Note : To view thezipped PDFs (Booklet.zip), Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
To open the ZIP file, WinZip must be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm .
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Jim Behrends, Production Print/SSD
Description
NVRAM replacement procedure.
95
Solution
The bizhub PRO C6500/C5500 NVRAM replacement must be approved by ESS. Please contact the KMBS SSDContact Support Centerand establish a
ticket. Please include the reason for replacement.
Note : For Contact Support Center Adviser - The Management lists and a firmware capture must be attached to the ticket before it can be escalated to
ESS.
Procedure for Machine Log Capture :Insert USB drive into the service port on engine Press Utility Utility PowerSave
PowerSave.Interrupt & Accessibility buttons willflash until file is captured.
Description
Can NCR PAPER be used as copy paper?
Solution
NCR PAPER is not a supported media type.
SPECIAL NOTE : Solution contribution by Gary Scimeca and Gregg Gallant, Production Print/SSD
Description
Features of version 1.1 system code for the Fiery IC-408 controller.
Solution
The following are some key features enabled by version 1.1 on the IC-408:
Four new configurations available:

o C6500 + PF-601 + RU-503 + SD-501
o C6500 + PF-601 + OT-502
o C6500 + PF-601 + FS-607
o C6500 + PF-601 + FS-520
Sample print
o Enables operator to check image quality mid-run
o Send sample print (either random or based on pre-determined interval) to sub
tray for image quality inspection
PCL 6/5 support

PostScript-PCL Auto Switching
Security Trust Mark (copy protection overlay)
TWAIN initiation
LDAP Search
Reduction/Enlargement in scanning mode
Enhanced MIB support
User Authentication
Important Notes :
Although this IC-408 supports both the bizhub PRO C6500 and bizhub PRO C5500, the above configurations are not supported on the bizhub PRO C5500.
The IC-408 does not support the bizhub PRO C6500P.
New IC-408 image controllers with serial numbers of A0360Y0004012 or higher will be shipped loaded with the version 1.1 system code.
For current IC-408 installations the IC-408 system code must be updated to new version 1.1 via one of the following methods:
o Download the version 1.1 files (> 5GB) from the Konica Minolta Download
Selector.
o Order the version 1.1 DVD (p/n 45072657) fromSSD.
Main bodyfirmware must be version 30 (G00-30) or above.

The patch file to enable installation of the IC-408 memory upgrade is no longer required.
New version of EFI Impose version 2.7 which is backward compatible. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Description
Finisher compatibility between bizhub PRO C5500/C6500 and bizhub PRO C5501/C6501.
96
Solution
Finisher compatibility:
The bizhub PRO C6501 peripherals (FD-503, FS-521, LS-505, PB-502, SD-506) are not backwards-compatible to the bizhub PRO C5500/C6500.
The bizhub PRO C5500/C6500 peripherals (FS-520, PI-502) are compatible with the bizhub PRO C6501.
The bizhub PRO C5500/C6500 peripherals (FS-520, FS-607, LU-202, OT-502, PI-502, PK-512) are compatible with the bizhub PRO C5501.
The PF-602 is compatible with the bizhub PRO C6500.
Description
How to default the opening scan size of a scanned document from Adobe Acrobat 7/8/9.
Solution
To default the opening scan size of a scanned document via Adobe Acrobat 7/8/9 perform the following:
1.Open a PDF.
2.Select Edit and then Preferences (see attached photo).
3.Click on Page Display => Magnification. Zoom to Scroll and select the desired opening size.
SPECIAL NOTE : Solution contribution by Mark D'Attilio/Ian Lynch/Cesar Jimenez, Production Print/SSD
Description
How to set up Scan to FTP on Microsoft Windows 2008 Server.
Solution
Please see the attached video for the procedure. The video should be played on Microsoft Windows Media Player version 9 or later. The latest Media
Player can be downloaded at: http://www.microsoft.com/windows/windowsmedia/default.mspx .
Description
ISWTrns version 3.80E - support for Microsoft Windows 7 x64.
Solution
Attached is the ISWTrns utility version 3.80E, Program Release Information, Installation Procedure and ReadyDriver Plus (for automation).To view a PDF,
Note : To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/downwz.htm . The
file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and David Aekus, Production Print/SSD
Description
97
Power consumption data.
Solution
Please see attachedpower consumption data for warm-up, standby, and running modes.
SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS and Chuck Tripp, Production Print/SSD
Description
FD-501, how to adjust the punch protrusion amount.
Solution
Punch protrusion adjustment procedure
Note : To view thepunch protrusion adjustment procedure, you may need to download a free copy of Microsoft Excel Viewer (74MB).
Description
What is the username and password for Extension for Maintenance (Web Utilities) when browsing to the mainbody NIC?
Solution
The user ID is: ce (lowercase) and the password is: 92729272 .
Note : The user namecannot be changed.
SPECIAL NOTE : Solution contribution by Mark D'Attilio/Jim Behrends/Ian Lynch, Production Print/SSD
Description
For what is the Feature Update CD that ships with the IC-303 used?
Solution
The Feature Update CD version 1.1 is used to enable add-on features that were purchased separately. This includes the FACI and Graphic Arts Premium
packages.
The CD is a bootable disk. Once booted, you will be offered an option to update the controller or to exit.A dongle is required for to enable the feature before
using this CD. Insert the dongle prior to selecting the update option from the CD menu.
Description
Power requirements.
Solution
Power requirements:
208V ACto 240V AC,60Hz, 16A, (dedicated line)
98
Description
How to activate Toner Refresh mode.
Solution
To activate Toner Refresh mode, perform the following:
1. Select Machine on the LCD screen.
2. Select Adjustment.
3. Select Execute Adjust Operation.
4. Select Toner Refresh Mode.
5. Select OK.
6. Select Exit.
Description
How to change the Image Quality Stability frequency.
Solution
To change the Image Quality Stability frequency, perform the following:
1.Select the Utility/Counter button on the display.
2.Select #3 Machine Admin. Setting.
3.Select #1 System Setting.
4.Select #5 Expert Adjustment.
5.Select #7 Quality Adjustment.
6.Select #4 Image Quality Stability. Here you can select the Image Quality and frequency 2, or Speed.
Note : When Image Quality Stability is chosen productivity may fail, when Speed is chosen, quality may fail.
SPECIAL NOTE : Solution contribution by Freddie Burnham and David Aekus, Production Print/SSD
Description
RU-503/RU-504 installation instructions are incomplete.
Solution
The installation instructions for the RU-503/RU-504 are completed in the Installation Manual forwhatever finishing featureis connected to the unit. Attached is
the RU-503/RU-504 Installation Manual.
IMPORTANT ADDENDUM : The RU-504 has been changed for future model support. Included in this change is an extra connector.
WARNING : Ifaperipheral is connected to this connector it will severely damage the bizhub PRO C6500 .
When installing a peripheral on an RU-504 connected toa bizhub PROC6500, be certain that the correct connector is used (use only the REAR connector
with the BLUE wires). Refer to attached Bulletin Number 6541 for the proper connection.
Description
Current configuration combinationsafter installing Service Pack 2.
Solution
Please see attached document.
Description
Information concerning the bizhub PRO C5500/C6500/IC-408/FS-520 configuration.
99
Solution
The bizhub PRO C5500/C6500/IC-408/FS-520 configuration is now available. With IC-408 version 1.0, the following patches are required 1-PYRSX and
1-UY7PG (IC-408 versions 1.0a and 1.1 do not require the patches). The latestsystem software patchesare available via the Konica Minolta Download
Notes :
1.The IC-303 and IC-305are not compatible with the FS-520.
2. See attached configuration sheets as a reference. To viewa PDF, you may need to download a free copy of Adobe Reader.
Description
Is the ES-1000 compatible for use with the IC-301, IC-303, CREO (IC-304), IC-305,IC-408 and the bizhub PRO C6500?
Solution
The ES-1000 spectrophotometer (Item #7640004314)is compatible for use with the CREO controller (with version 1.0SP2 or higher) as well as the IC-303,
IC-305 and IC-408 controllers and the bizhub PRO C6500.
The ES-1000 spectrometer isNOT compatible with the IC-301.
SPECIAL NOTE : Solution contribution by Ed Bellone/Greg Lantowski/Ian Lynch, Production Print/SSD
Description
How to copy/print onto envelopes.
Solution
Copying/printing onto envelopes is not recommended or supported.
SPECIAL NOTE: Solution contribution by Malcolm Hibbert, Workgroup/SSD
Description
What port and protocol is used for the driver auto configuration feature?
Solution
The port number used for the driver auto configuration option is Port 161 and the protocol is SNMP.
SPECIAL NOTE : Solution contribution by Mark D'Attilio and Ian Lynch, Production Print/SSD
Description
What are the drum part numbers?Drums are not listed in the Parts Manual.
Solution
The drums are a supply item and are listed as the DU-102 (Item #A0400Y0). All 4 drums are the same.
Notes :
a.The DU-102B drum (polished) was developed to counteract the white spots that were caused by toner adhering to the black drum surface. The DU-102B
drum should only be used for the black station, although in a pinch it can be used in any station. The bizhub PRO C6501 ships with the DU-102B drum
installed in the black station.
b. The modified DU-102C Drum Kit (Item #A0400Y4) can now be used in place of the DU-102 and DU-102B. DU-102C is packaged the same as DU-102B
but with a green dot label on each box.DU-102C = DU-102B drum + DU-101 cleaning blade/holder.
c. Please see attached documentation for additional detail. To view the PDF, you may need to download a free copy of Adobe Reader.
100
Description
Why is there a 3-sheet limit when half folding paper on the FS-607?
Solution
The 3-sheet limit is due to the fact that if more than 3 sheets are foldedthere is a good probability the paper will not stay together and cause a jam in the
finisher.
That is whyup to 20 sheets of paper can bestapled; the staples actingas abind for the pages.
Description
Drum Units, DU-102/DU-102B, changed toDU-102C.
Solution
Purpose
Topreventdrum cleaning blade from flipping.
Item
ChangedtoDU-102C (Item #A0400Y4).
The technical improvement from DU-102/DU-102B to DU-102C

The drum surface status and the cleaning blade contacting angle have been changed. Details are as follows.
1. Surface of Drum (DU-102C uses the DU-102B rough surface)
DRUM SURFACE
DU-102 = Smooth
DU-102C/DU-102B = Rough
2. Cleaning blade contacting angle (DU-102C uses the DU-101 cleaning blade and holder to reduce the cleaning bladecontacting angle. DU-101 is installed
on bizhub C500/8050)
BLADE ANGLE
DU-102/DU-102B = Larger
DU-102C/DU-101 = Smaller
Note : DU-102C is packaged the same as DU-102B but with a green dot label on each box.DU-102C = DU-102B drum + DU-101 cleaning blade/holder.
Please see attached documentation for additional detail. To view the PDF, you may need to download a free copy of Adobe Reader.
Description
Are the developer supplies and the developing units interchangeable orcross-compatible between the bizhub PRO C6500 and the bizhub PRO C6501?
Solution
The developer supplies and the developing units are interchangeable/cross-compatible between the bizhub PRO C6500 and the bizhub PRO C6501. The
part numbers and item numbers are as follows.
Developing Unit Y, M, C (p/n A03U R706 00)

Developing Unit K (p/n A03U R707 00)
Black Developer DV610K (Item #A04P600)
101
Yellow Developer DV610Y (Item #A04P700)
Magenta Developer DV610M Item #A04P800)
Cyan Developer DV610C Item #A04P900)
Description
How to Scan to SMB or FTP in a Macintosh 10.xenvironment.
Solution
See the attacheddocument for instructions on setting up a Macintosh 10.x for scanning.To viewthe PDF, you may need to download a free copy of Adobe
Reader.
SPECIAL NOTE: Solution contribution by Randall Marquardt SSD/Workgroup and SSD Printer Support
Description
Firmware version GMO-60 enhancements.
Solution
The following issues have been addressed in version GMO-60 firmware.
1. The CSRC setting can be saved to the USB memory and restored from the USB memory.
2. DIPSW 19-4 function has been moved from Service mode to User mode.
[Utility] g [02 User Setting] g [03 Common Setting] g [Next] g [Detect Double Feed JAM] g [Off/On]
Note : DIPSW 19-4: Double feed detection sensor of PFU can be turned ON/OFF.
3. When the pixel ratio value on list print is corrupted, code C-4860 may occur. This code can be cleared by powering the machine OFF/ON. The pixel ratio
counter may be cleared by performing I/O check mode 90-04. This can only be done while the C-4860 malfunction code is showing.
4. DIPSW 23-6 function has been moved from Service mode to User mode.
[Utility] g [02 User Setting] g [03 Common Setting] g [Next] g [Backside Stapler Angle] g [Oblique/Horizontal]
Notes :
a. DIPSW 23-6: Change of staple angle on FS-521 - staple angle can be selected from 45 degrees and horizontal.
b. In the case of the FS-503 being used on the MFP, firmware v28-GM0 must installed on the FS-503 in order for this function to work.
Correction of malfunctions
1. When installing version 60 and using CSRC modem it is impossible to get data by using the S7 command.
2. MFP Hard Disk Drive (HDD) capacity is not displayed correctly on Fiery Web connection.
Description
How to update firmware on the bizhub PRO 920 (IC-203), bizhub PRO 1050 (IC-611) and bizhub PRO C6500 (IC-303) using the Internet ISW method.
Solution
To update firmware using the Internet ISW method (FTP) pleasereview the attached documentation. To view a PDF, Adobe Reader must be installed.
Description
What functions are restricted when operating EFI Impose in Demo mode?
Solution
EFI Impose Demo mode is 100% functional and only differs from the retail product by printing a watermark on all pages with the word DEMO . The
"DEMO" watermark is removed when an Impose dongle is inserted in the workstationon whichImpose is being invoked.
102
Description
What is the default user name and password for the Machine Manager Setting page of the main body web utilities?
Solution
The default user name and password for the Machine Manager Setting page of the main body web utilities:
User name: admin
Password: 12345678
Description
How to enable a key counter or other vendor option.
Solution
To enable a Key counter or other vender option, perform the following:
1.Enter the Service mode.
2.Press Stop, 9 to enter the Fee Collection Setting Mode.
3.Select Coin Vendor and set to Equip and press OK.
4.Select Management Function and select the correct settings for the equipment.
Description
How to enable/disable continuation print.
Solution
To enable/disable continuation print, perform the following:
1. Press the Utility/Counter key.
2. Touch [02 User Setting] on the touchscreen.
3. Touch [03 Common Setting] on the touchscreen.
4. Next to the [Continuation print] mode selection choice displayed on the touchscreen, touch [Copy on] to enable or [Copy off] to disable.
6. Touch [Exit] on the touchscreen.
Description
PM Kit contents.
Solution
See attachments for the bizhub PRO C6500 PM Kit contents.
To view theExcel document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at
the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
Description
Able to input account track setup data but the account will not create.
Solution
CAUSE: An account with the same data already exists.
103
SOLUTION: Create the account with a different name to remove the conflict.
Description
Is banner printing supported?
Solution
Banner printing is not supported on the bizhub PRO C5500/C5501C6500/C6500P/C6501/C6501P/C65hc. This specification cannot be changed. All product
change requests for this feature will be denied.
Description
How to Secure Print.
Solution
To Secure Print, perform the following:
1. From the print driver properties, select the Job Info tab.
2. In the Secure Print dialog box, enter the desired alpha-numeric password.
3. Make any additional driver settings and print the document.
4. At the engine LCD screen, select Controller.
5. Select Job List.
6. Select Secure Print.
7. Select the Secure Print Password dialog box.
8. Enter the alpha-numeric password entered in the print driver.
9. Select the job to be printed.
10. Select Print.
Note : The Secure Print job will not appear in the job log or be viewable from Command WorkStation.
Description
FS-503/FS-607 main tray stacking capacity.
Solution
The main tray stacking capacity for standard 8.5x11 and A4paper size is 3000 sheets.
With version 20 (Phase 2) firmware the main tray stacking capacity has changed for 8.5x14 11x17, 12x18, 13x19, A4, B3, large custom paper sizes, and is
now based upon paper weight.
Up to 80gsm - 1500 sheets
81gsm - 135gsm - 1000 sheets

Note : FS-607 does not support larger than 12x18 sheet exitingto the main tray. The sub tray must be used for these sizes.
Description
How to print detailed meter count data, including large pages, small pages, black & white, and color.
104
Solution
To print a detailed counter list perform the following:
1. Press the Utility button.
2 Select Details.
3. Select Copy Screen.
4. Select the desired paper tray and press the Copy button.
Note : Please see attached screen shot for the data thatis availableusing theDetail Counter List.
Description
Only 30 one-touch locations for scan to SMB can be selected, yetdocumentation indicates that 500 can be input.
Solution
CAUSE:Thedocumentation is incorrect.
SOLUTION: The following iscorrect:
Scan to SMB can store 30 locations.
Scan to FTP can store 30 locations.
Scan to HDD can store 150 boxes.
Scan to E-mail can store 450 addresses.

Description
Is the LS-501/FD-501/SD-501 a supported configuration?
Solution
The LS-501/FD-501/SD-501 is not a supported configuration with any of the bizhub PRO C6500 supported controllers.
Description
How to bypass an external key counter for printing.
Solution
To bypass an external key counter for printing, perform the following:
2. Press Stop and then 9.
3. Press Management Function.
4. Press NOT OBJECT for the printer.
SPECIAL NOTE : Solution contribution by Ed Bellone/Jim Behrends/Ian Lynch, Production Print/SSD
Description
Calibration Chart Kit part number and instructions.
Solution
105
Please use the Calibration Chart Kit (p/n 518-00961A)when calibrating the IC-301 or IC-304 Creo.
Note : Please perform the procedures mentioned in the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can
be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD
Description
Is the bundle press assembly for the SD-501 available as a complete assembly?
Solution
This unit isavailable as a complete assembly (Up Down Conveying assembly -p/n15AN-6001).
Description
How to enable Auto Tray select (ATS).
Solution
To enable ATS settings perform the following:
1. Press the Utility key.
2. Select User Setting.
4. Select Feed Tray Setting.
5. Select ATS Permit.
6. Select ON.
7. Select OK.
8. Select Feed Tray Auto Select.
9. Select the desired feed trays to be included in the ATS search.
10. Set the tray priority for the ATS search.
11. Select OK.
12. Select Auto Paper Type.
13. Select paper types, weights, hole-punch, tab, color papers to be included in ATS.
14. Select OK.
15. Exit User mode.
16.Select Paper Setting on the Machine Screen.
17.Select a tray in the ATS list.
18. Select Size Setting.
19.Select or confirm it is set to normal and select OK.
20. Perform same for other trays.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Reginald Tingle, KMBS - Hawthorne
Description
How to obtain the version number, patches and Service Pack from the CREO.
Solution
On the Creo Application click on Help => Info 2. Herewillbe the Creo version and all updates installed.
Description
System code version 1.0a for IC-408 Fiery controller.
Solution
System code version 1.0a for IC-408 Fiery controller is available for download via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.Please refer to the attached Release Notes and Installation
Instructionsfor additional detail.
106
IMPORTANT WARNING : When running the installation program for version 1.0a system code, which copies files onto the computer being used for
installation, it is extremely important thatit isinstalled into a folder on the hard drive. DO NOT INSTALL IT TO THE ROOT of the C:\ drive.
If the code is loaded onto the root of the hard drive, all other data and programs on the drive will be destroyed.
IMPORTANT :Pleaseshare this crucial informationwith all technicians who might need to install System Code 1.0a on the IC-408.
Description
Is MagneCote paper or magnetic backed paper supported?
Solution
MagneCote paperor magnetic backed paper is not supported.
Description
Part number for CCD ribbon cable.
Solution
CCD ribbon cable(p/n A03U N133 00).
Description
Differences between the IC-303 and IC-305.
Solution
The IC-303 and IC-305 do not have any software differences as both controllers run the same system software and patch files.
There are no prerequisites for the enginefirmware or peripheral configuration with the IC-305. The same firmware and peripheralssupportedwiththe IC-303
are also supportedwiththe IC-305.
System software version 1.1 and version 1.1 patch files designated for theIC-303are fully compatible with the IC-305 running system code version 1.1.
The IC-305 comes pre-loaded with version 1.1 system code.
The difference between the IC-303 and IC-305lies with the physical hardware of the controllers.
Please refer to the attacheddocumentation for complete information regarding the IC-305.
SPECIAL NOTE : Solution contribution byTony Pizzoferrato, ESS/SSD
Description
Can the IKON versionmachine be converted to the Konica Minolta version?
Solution
Due to differences of the machines, this is not possible. Among the many other differences, the IKON version will not accept a Konica Minolta firmware flash
and the Konica Minolta version will not accept an IKON flash. Please do not attempt a conversion of the machine.
Description
107
How to set the control panel default screen to Copy.
Solution
To set the control panel default screen to Copy:
1. In Utility Screen select USER.
2.SYSTEM SETTING.
3.DEFAULT SCREENand make desired setting.
SPECIAL NOTE : Solution contribution by Chuck Tripp and David Aekus, Production Print/SSD
Description
Information concerning the 100K PM kit and 200K PM kit.
Solution
Please be aware of thechangesto PM kits.
Whereas the bizhub PRO C6500/C5500 200K PM kit included all components in the 100K PM kit, this is NOT the case with the PM kits for the bizhub PRO
C6501/C5501.The 200K PM kit (Item #DC651PM200), PM kit-A(Item #DC56X001) and PM kit-B (Item #DC65X002) DO NOT include any 100K PM
components, therefore, a new 100K PM Kit (Item #DC651PM100) should be ordered for each and every bizhub PRO C6501/C6501P/C5501 PM.For example,
a 200K PM would require both a 200K PM Kit and a 100K PM Kit.
Description
How to set the Toner Refresh Interval rate.
Solution
To set the Toner Refresh Interval, pleaseperform the following:
1. Enter Service mode and select #2 Process Adjustment.
2. Select #5 Interval/Quantity Adj.
3. Select # 2 Auto Refresh Interval.
4. Set Execution to ON and then set the Execution Frequency for the interval desired.
Small = 1000 prints

Middle = 500 prints
Large = 330 prints
Description
In some cases, the SD-501trimmer does not function correctly, even after replacing the roller guide as described inBulletin #6360.
Solution
108
CAUTION: Before proceeding with any of these adjustments, follow the steps in Bulletin #6360.
Three (3) adjustments to resolve trimming problems

PRELIMINARY INSTRUCTIONS
Adjustments mayincludescrews which are described in the Service Manual as not to be replaced.
Before attempting, please understand that these adjustments mayrequires a lot of skill.
Reasons foradjustments
a. Many reported SD-501 problems can be resolved by performing these adjustments.
b. Thematerial of the trimming board (p/n 15AN52821E) has changed.
These adjustments must be applied if the trimming boarddiffers between the before and after replacement.
Remarks
Pay attention to the following before making each adjustment:
a. Check the symptom very carefully.
b. Specific tools (not necessary for usual service activity)are necessary for some adjustments.
c. WARNING : Some adjustments may involve risk. Be very careful with operating environment.
Procedure
1. Blade cut-in amount adjustment
This adjustment is effective for the following cases:
a. Sheets are not trimmed properly.
b. Burr mark of the trimming board is on sheet.
c. Trimming board is cracked with trimming operation.
CAUTION : If this adjustment is not performed properly, trimming board and trimming unit may get damaged.Therefore, pleasecomprehend the procedure
before performing this adjustment.
For the details, see Document 1 of the attached Excel file.
2. Trimming unit stopper adjustment

a. Sheets are not trimmed properly.
b. Burr mark of the trimming board is on sheet.
c. Trimming board is cracked with trimming operation.
d. The material of the trimming board differs between before and after replacement.
CAUTION : If this adjustment is not performed properly, trimming board and trimming unit may get damaged.Therefore, pleasecomprehend the procedure
before performing this adjustment.
For the details, see Document 2 of the attached Excel file.
3. Trimming board shifting amount adjustment

a. Trimming amount is not constant.
b. The material of the trimming board differs between before and after replacement.
Other than this adjustment, there is the countermeasure to stabilize the trimming board shifting amount on the paper adjustment unit (p/n 15AN50923H).
For the details, see Document 3 of the attached Excel file. To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel
Viewer 2003 (74.1MB) can be obtained free from Microsoft at the following URL:
http://www.microsoft.com/downloads/details.aspx?familyid=1CD6ACF9-CE06-4E1C-8DCF-F33F669DBC3A&displaylang=en .
Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
Can the Pixel Ratio data be used to determine the toner usage or coverage?
Solution
The pixel ratio data cannot be used to determine the toner usage or coverage.
The pixel ratio data reported on the list is simply referential data and it is not designed for accounting purpose.The intentedpurpose of this data is to check
rough machine usage conditions (low coverage or high coverage). Therefore,KMBS does not recommendusing the pixel ratio data for accounting purpose.
The pixel ratio is calculated from the actualarea written bythe write unitand the total paper area, based on A4 size.
The calculation formula is as follows: Pixel ratio =actually written area for the period / total paper area for the period (# of sheets x A4 area).
The total paper area in the above formula, however, is always calculated using A4 sizem regardless of the actualpaper size used. (One sheet of legal, letter,
A3,or A5 paper is counted as 1 sheet of A4.) The calculationis not affected by any machine setting or market destination. The pixel ratio for an A3
whole-area-solid image is calculated as 200%. If a customer prints many A3 whole-area-solids, the pixel ratio exceeds 100%.
In addition,the pixel ratio datadoes not reflect the actual amount of toner attachedper dot.
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Description
How often should the gradation adjustment be performed and when.
Solution
In general, the printer:
should be calibrated at least once a day depending on the volume of print jobs.
should be performed 30 minutes after the machine is powered on.
should also be performed at least every 1000 copies or less depending on the coverage/fill of the copy/print jobs.
Please refer to attached document for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
Description
How to change theinitial screen to black from color.
Solution
To change the initial screen to black from color:
2. Select Initial settings.
3. Select Copier initial settings.
4. Wait for the copier screen to appear then change the setting to = black.
5. PressOK then exit.
To not have the copier initial screen default back to Color if the "RESET" button is pressed perform the following:
2. Select User Setting on the touchscreen.
3. Select System Setting on the touchscreen.
4. Select Reset Setting on the touchscreen.
5. Select Mode reset setting.
6: Select Reset Button function.
7: Set to "Initialize".
8. Press O.K.
9. Press Exit.
Description
How to change the Scan to E-Mail/Print via E-Mail ports.
Solution
The default ports are 25 for outgoing and 110 for incoming. To change ports:
1. Browse to the Fiery TCP/IP address.
2. Select Web Tools.
3. Select Configure tab.
4. Select Launch Configure.
5. A new window will open, input the Administrator password when prompted.
6. From settings list on left side (gray background), select Network.
7. In Network settings options, select Services.
8. In Services settings options, select either E-mail or Print via E-mail.
9. In E-mail settings options on right side of window (white background) select E-mail Setup.
10. A new window will open with E-mail Server settings.
11. Change port numbers as needed.
12. Select Save, window closes.
13. In original Configure window, select Reboot from left side menu (gray background) to apply setting changes.
110
Description
Board part number cross-reference.
Solution
Please refer to attached documentation. The boards listed are:
Operation Panel
OACB
IPB
IMCB
PRCB
ACDB
IFB
HV1
HV2
DCPS1
DCPS2
CVDB
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
Macintosh OS 10.6 driver install.
Solution
Please refer to the attached document for a detailed guide to installing the CREO print driver on Macintosh OS 10.6 systems.
Note :
1. The CREO system code must be at version 2.1 or higher.
2. The Rosetta application must be installed and running on the Macintosh. If Rosetta is not already installed when you try to launch a PowerPC-based
application, Snow Leopard will display a dialog asking if you want to install Rosetta.
Description
FD-501/FD-503, FD Control Board DIPSW (SW3)settings.
Solution
FD-501 FDCB SW3 Settings
Black and White Machines
Color Machines
Bit1= ON
Bit2= OFF
Bit3= ON
Bit4= ON
Bit1= ON
Bit2= ON
Bit3= ON
111
Bit4= ON
FD-503 FDCB SW3 Settings
Black and White Machines
Color Machines
Bit1= OFF
Bit2= ON
Bit3= ON
Bit4= ON
Bit1= OFF
Bit2= ON
Bit3= ON
Bit4= ON
Please also refer to attached documentation for the correct settings for FDCB SW3. To view a PDF, you may need to download a free copy of Adobe
Reader.
Description
Simple procedure for Printer Gamma Offset adjustment.
Solution
PROCEDURE
1. [Service Mode Menu] screen - Press [01 Machine Adjustment] -> Press [03 Quality Adjustment].
2. [Quality Adjustment Menu] screen - Press [01 Printer Gamma Adjustment].
3. [Printer Gamma Adjustment] screen - Press [01 Printer Gamma Offset Adj].
4. [Printer Gamma Offset Adj.] screen - Press [Next] or [Previous] to select the screen you want to adjust.
Line1, Line2, Dot1 and Dot2 correspond to the screen names in user mode.
Contone does not require the adjustment.

5. Press [Print Mode].
6. Set the A4 or 8x11 paper. Press the Start key to output the test pattern.
7. Check the printed test pattern. Make sure that the highlight density starting section of each color (Y, M, C, and K) is uniform and even between the gray
reference lines.
Reference Lines
8. If they are not even, press [Exit Print Mode].

9. [Printer Gamma Offset Adj.] screen - Press the button of a color (Y or M or C or K) to adjust and enter a value through the numeric button then press
[SET].
Setting range: -128 (light) to +127 (dark)

10. Repeat steps 6 to 10 until the standard value can be obtained.
112
Description
How to set up Scan-to-SMB (file sharing)for Microsoft Windows 2003 Server.
Solution
the various machines via a web browseror as a walkup. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Related Topics
Microsoft Windows2003 Serversetup procedure:
Verify the network information of the Server

Checkthe firewall
Review
Create a Favorite
Note : All Server Settings should be performed by the customer's Network Administrator only.
For more information please see the Microsoft KB Article ID: 887429 - Overview of Server Message Block Signing .
Description
Is Bates Stamping supported?
Solution
Bates stamping is not supported when scanning or printing to these models. However they can do something very similar when copying using stamping and
overlays. To perform this do the following:
1. Select Application from the copy screen.
2. Select Stamp/Overlay.
3. Here the settings that the customer wants can be selected. Date/time, Page number, and Set number if wanted.
4. Customize the placement of the stamps as needed when selecting.
5. If logo or text is to be always used an overlay can be created to select.
6. Once all the settings are as the customer wants they can be saved as a Mode Memory Job for one touch recall. This will allow the customer to perform all
the elements of Bates Stamping when copying with these models.
Description
ISO 15408 certification information.
Solution
TheMFPsare certified ISO 15408 EAL Level 3. Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security
White Paper and Marketing Bulletin 09-GB-103.
1. ISO 15408 FAQ
2. Trusted Computing Base
3. ISO 15408-3
4. Common Criteria
Also, go to Konica Minolta's bizhub security page, http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html , for more in-depth security information.
Description
113
What is the default user name and password for the IC-301 or IC-304 Microsoft Windows XP logon screen?
Solution
The default user name is "Operator" and the password is "colorserver".
Description
Is scan to PC (SMB) supported in a Novell environment?
Solution
Scan to PC (SMB) in a Novell environment is not supported as the necessary protocol is not installed on a Novell Server or client.
The following information are the specifications (as of 9/08/04) for PC (SMB) scanning:
Supported environment :
1. Connection to file sharing server in broadcast domain.
2. SMB (TCP/IP) shared folder of Microsoft Windows.
Non-supported environment :
1. Network beyond router.
2. SMB other than TCP/IP (NetBEUI/IPX are not supported).
3. Direct Hosting SMB (mounted SMB on Microsoft Windows 2000 or later).
4. User Level sharing of Microsoft Windows 98.
5. Sharing that needs authentication with Microsoft Windows 2003 Domain.
6. CIFS mounting of non-Windows OS (e.g.: SAMBA on UNIX/LINUX, CIFS sharing on Novell Netware)
Restrictions of mounting :
1. NetBIOS Name Binding;
a. On Microsoft Windows network, TCP/IP has to be obtained from NetBIOS name as same mechanism as DNS to obtain TCP/IP address from Domain
name of Internet.
b. On Microsoft Windows OS, TCP/IP address can be obtained from NetBIOS name by following procedures:
(H Node case)
- Cache in Local PC.
-Inquiry to WINS server.
- Inquiry by Broadcast.
- Imhost in Local PC (NetBIOS ver. of host file in Domain).
- Confirmation of host file in local PC.
- Inquiry to DNS.
7145/7222/7228/7235 only support Inquiries by Broadcast. Therefore, this cannot be connected to a server beyond a router that cannot be reached by
Broadcast.
Restrictions of SMB Protocol :

1. On Microsoft Windows Network, there are various version protocols for authentication.
a. 7145/7222/7228/7235 cannot connect to the server that requires NTLM 0.12, higher-level protocol, since these models support only LANMAN 2.0.
b. Non-accessible servers since they require NTLM 0.12 or higher protocol.
c. Microsoft Windows 98 User Level Sharing.
d. Microsoft Windows 2003 Domain.
Restrictions of identification :It has been confirmed that mounting CIFS of non-Windows (e.g.: SAMBA on UNIX/LINUX, CIFS sharing on Novell
Netware) cannot be connected.
Description
How to set up scan to FTP with Creo IC-301 or IC-304/Plus.
Solution
Scan to FTP is not available with the IC-301 or IC-304/Plus.
As an altenative, the Remote Scan can be used. The Remote Scan utility can be loaded on a Workstation or the controller. This utility allows for the creation
of scan boxes on the engine and to retrieve scans from those boxes. Scanning is performed on the engine using the scan to HDD option from the LCD panel.
114
Description
Standard memory for thebizhub PRO 6500 series.
Solution
The standard memory is 256MB for each color.
Note : Additional storage isobtained by installing the HD-506 (Item #A03Y0Y0). The HD-506 is used for stamp, watermark and overlay.
Description
How toaccess the Service mode.
Solution
There are two methods of entering the Service mode. To enter the Service mode,use one of the following methods:
Method 1 :
2. Press Stop 0 0 Stop 0 1.
3. If a CE password is set, input the password to enter the Service mode.
Method 2 :
1. Power ON the machine while pressing the Utility/Counter key.
2. If a CE password is set, input the password to enter the Service mode.
Description
How large of a "Trap" does Auto Trapping apply to a print and is it adjustable?
Solution
Auto Trapping is not adjustable, and when enabled, will apply a 1 pixel trap around an object. If the Graphic Arts Premium Package is installed, traps are
adjustable to almost any pixel width.
Description
How to change the default scan settings.
Solution
To change the default scan settings, perform the following:
1. Press Utility/Counter.
3. Select Initial Setting.
4. Select Scan Initial Setting.
5. Make the desired settings.
6. Select OK.
7. Select Close.
9. Select Reset Setting.
10. Select Mode Reset Setting.
11. For Reset Button Function select Initialize.
SPECIAL NOTE : Solution contribution by David Aekus and Ed Bellone, Production Print/SSD
115
Description
How to enable Security Strengthen Set.
Solution
To enable Security Strengthen Set, perform the following:
1.Enter the Service Mode.
2.From the Operation panel select Stop, 0, C
3.Turn on CE Authentication and Administrator Authentication.
4.Set Passwords for both, and exit after setting.
Description
LS-501 setup for use with the bizhub PRO C6500.
Solution
When using the LS-501 with the bizhub PRO C6500, the following must be done.
1. The Serial number prefix must be 15AM.
2. The switch on the LS control board must be set to SYS2.
Description
How to disable auto shut off.
Solution
To disable the auto shut off mode, perform the following:
1.Press the Utility/Counter key.
2.Touch [03 Machine Admin. Setting] on the touchscreen.
3.Enter the Administrator password (default password is 1, 2, 3, 4, 5, 6, 7, 8).
4.Touch [OK] on the touchscreen.
5.Touch [01 System Setting] on the touchscreen.
6.Touch [01 Power Save Setting] on the touchscreen.
7.Touch [Auto Shut Off] on the touchscreen.
8.Scroll to the top of the Auto Shut Off screen using the up/down arrows located on the right side of the touchscreen until [---min.] is highlighted on the
touchscreen.
10.Touch [Exit] on the touchscreen.
Description
How to program accessory serial numbers.
Solution
To program accessory serial numbers, perform the following:
2. Press Stop-0-0-Stop-0-1.
3. Touch [03 System Setting] on the touchscreen.
4. Touch [03 M/C Serial Number Setting] on the touchscreen.
5. Touch [Option Tray], [Finisher 1], [Finisher 2], [Finisher 3], or [ADF] to enter the serial number for that particular component.
6. Enter the appropriate serial number using the touchscreen keypad.
8. Touch [Return] on the touchscreen.
SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
116
Description
How to perform the Writing Initial Position Memory adjustment.
Solution
WARNING : DO NOT PERFORM . This adjustment cannot be performed in the Field. Machine setting may be adversely affected if it is performed.
Description
Itemnumber for the optional hard drive (HD-506).
Solution
The HD-506 is actually a kit (Item# A03Y0Y0)that includes (4x40GB) hard drives
(1 per color channel) mounted to a single board.This makes a total of 160GB of hard drive space. The drives are formatted (FAT32) and contain pre-loaded
stamps and watermarks with plenty of room for user overlays.HD-506 is required for booklet pagination processing of copy jobs.It is not utilized for printing
functions.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD and Cesar Jimenez, Production Print/SSD
Description
What is the total amount of scan designations for SMB that can be registered?
Solution
The maximum number of SMB scan designations that can be registered is 30.
Description
How to check the machine humidity and temperature values.
Solution
To check the machine humidity and temperature values, perform the following:
2. Select [PROCESS].
3. Select [SENSOR OUTPUT CHECK].
4. Select [HUMIDITY/TEMP].
5. Select [START].
6. Select [STOP].
Description
How to check the toner density sensor values.
Solution
To check the toner density sensor values, perform the following:
2. Select [PROCESS ADJUSTMENT].
3. Select [SENSOR OUTPUT CHECK].
4. Select [TONER DENSITY RETURN MODE].
5. Select the desired colors.
6. Select [START]. The machine will cycle and the toner density value will be displayed.
7. Select [CLOSE].
Note : The optimum value for the toner density sensor is 127. If a value of 5 is returned, run toner refresh mode and recheck the toner density sensor
117
value.
Description
How to enable/disable Pile Permission of the main tray on the LS-501.
Solution
To enable/disable Pile Permission of the main tray on the LS-501, perform the following:
2. Select [USER SETTING].
3. Select [COMMON SETTING].
4. Select [NEXT].
5. Next to Printer Job Stacker Pile, select [PERMISSION] or [PROHIBITION].
6. Exit the User mode.
Note : Version 25 firmware or latermust be installedto accessthis setting.
Description
How to set the Output Quantity Limit for the staple, fold & staple, half-fold or tri-fold.
Solution
To set the Output Quantity Limit for the staple, fold & staple, half-fold or tri-fold, perform the following:
1. Touch [Adjustment] on the Machine Status Screen.
2. Select 04 Finisher Adjustment.
3. Select 07 Output Quantity Limit.
4. Select the desired key to change the quantity limit.
5. Use the touch panel to enter the desired value, then touch [<].
Description
Is printing or copying to 4x6 postcard stock supported?
Solution
The smallest supported paper size is 5.5x8.5S for this engine.
Description
Unable to feed envelopes from the PF-601.
Solution
CAUSE: The multi-feed protection mode may cause a jamming issue when attempting to feed envelopes.
SOLUTION: Itis possible to disable the multi-feed detection for the PF by setting DIPSW 19-4 to1. Please be advised that disabling the multi-feed detection
modemay cause issueswhen feeding normal paperand a double-feedoccurs.
Description
What is the Remote Login password?
Solution
Remote Login:
User ID = administrator
118
Password= Fiery.1
Note : If the password was not changed it should be the standard Fiery password.
SPECIAL NOTE : Solution contribution by Vartkes Tashjian, Production Print/SSD
Description
How to clear the machine jam counter.
Solution
To clear the machine jam counter, perform the following:
2. Select [Counter Data].
3. Select [Data Collection].
4. Select [Paper Jam Sectional Counter].
5. Select [Count Reset].
6. Select [Yes].
7. Exit the Service mode.
Description
How to set up FTP Publishing Services on a Microsoft Vista workstation.
Solution
Please follow the step-by-step procedures as shown in the attacheddocument.
Description
Why Auto Color cannot be selected when using booklet mode.
Solution
This is specification for the bizhub PRO C6500 for the following reasons:
1. If there are color originals and B/W originals on the same paper in booklet mode it can not decide to print color or black and white.
2. If using 'Autocolor mode' in booklet mode with a lot of originals, the printing cannot be started until the pre-scanning finishes from the first page to the last
page (i.e., the first page/color, the second page/BW... the last page/color, and start). In this case, there is not enough memory area and productivity will be
strongly reduced.
Description
How to install a printer using LPR (IP Printing) under Macintosh OS9.
Solution
Please perform the procedures mentioned in the attached document.
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Description
After ARPing LinkCom III, the LAN light still flashes and is not seen in PrintGuide.
Solution
CAUSE: Incorrect procedure.
SOLUTION: After ARPing the LinkCom box, PING the TCP/IP address in order to activate the ARP. The light will go solid and it will be seen in
PrintGuide.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Description
Is the bizhub PRO C6500/IC-408 supported in MicroPress 7?
Solution
The bizhub PRO C6500/IC-408 is only supported in MicroPress 7.5.0.1 and later.
Note : Firmware version 30 for the bizhub PRO C6500, IC-408 version 1.1 code and the three required patches are required for MicroPress support. The
latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
IMPORTANT : The three patchesmust be loaded in order.
Patch 1 - 015k.ps
Patch 2 - 015n.ps
Patch 3 - 015o.ps
These patches (Micropress-patch.zip) arealso available via the Konica Minolta Download Selector. Please seeattached patch files and associated
documentation (foraccessibility incase the Download Selector cannot be accessed). To viewthe PDF, Adobe Reader must be installed. Adobe Reader can
be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
PI-110/PI-502/PI-503, how to tri-fold several sheets from the Post Inserter.
Solution
Multiple stacks cannot be set to fold in tri-fold individually using the Post Inserter.This is specification of the machine.
Description
How to insert a blank page after each set when printing multiple sets of a document.
Solution
To insert a blank page after each set when printing multiple sets of a document perform the following:
1. Select the Media tab in the driver.
2. Under Mixed Media select Define.
3. Select Insert Blank.
4. Insert Blank is displayed; select AFTER.
5. Select the radio button that indicates Last Page.
6. Select Insert Blank. Make any needed changes for the paper tray such as the tray to be used for the insert and any paper weight definitions and press
Insert and then Close.
7. The document is ready for printing.
Description
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Proceduresfor installing Service Pack 2 on the IC-304 CREO.
Solution
Attachedis theIC-304 print controller 1.0 Service Pack 2 (SP2) software Release Notes. These Release Notes:
Highlight the features of release 1.0 SP2 of the IC-304 print controller software.
Describe how to install version 1.0 SP2 of the IC-304 print controller software.
List problems that are resolved in the SP2 release of the IC-304 print controller software.
Description
How to add a user for User Authentication.
Solution
To Add a user for User Authentication perform the following procedure:
1. Select Utility.
2. Select Machine Admin.
3. Select User Authentication.
4. Select User Authentication Set.
5. Select User Registration.
6. Select Add.
7. Enter information for user and desired permissions.
8. Select OK.
Description
How to default small sized originals placed on the glass to 8.5x11 paper.
Solution
Follow these procedures to default small sized originals placed on the glass to 8.5x11 paper:
1. Select Utility.
3. Select System Set.
4. Select Size Set.
5. Select Original Glass Minimum Detect.
6. Select 8.5x11.
7. Select OK.
Description
What are the supported configurations and specifications for the bizhub PRO C6500/C5500?
Solution
For thelatest supported configurations/specifications of the bizhub PRO C6500/C5500main frame and peripherals see the following documentation. Please
refer to MyKonicaMinolta.com for the most up-to-date configurations.
Note :To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
Large size count on the 2nd page of the Management List.
Solution
With bizhub PRO C6500/C6500Pfirmware version 30 and bizhub PRO C5500 firmware version 12, DipSW 10-6 setting is now available. Depending on this
DipSW setting, the count increment value of Large size count on the 2nd page of the Management List may differ from the earlier version firmware.
The new DipSW 10-6 works in conjunction withDipSW 4-6 andDipSW 4-7 affecting copy/print by changing only the increment value of Large size count. For
the details of the operation, please refer to the attached file.
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CAUTION : If one or both of DipSW 4-6 and DipSW 4-7 is/are set to 1 (increment 2 counts for large size), the increment value of Large size count on the
2nd page of the Management List may change.
Description
How to disable the Skew Correction sensors for the PF-601, LU-202 and the ADU.
Solution
To disable Skew Correction sensors perform the following:
3. Select Software SW Setting.
4. Set the desired Software Switch.Software Switch 26-4=1 disables the Skew Correction sensors of the PF-601 and the LU-202.Software Switch 26-5=1
disables the Skew Correction sensors of the ADU.
Note : The above settings are availablein firmware version 30. The latest version firmware or system software is available via the Konica Minolta Download
Description
Version 30 firmware.
Solution
Version 30 firmware has been released for the bizhub PRO C6500 and PRO C6500P. Complete details are contained in attached Bulletin Number 6264.
Description
Does the CREO IC-304 support the PB-501?
Solution
The CREO IC-304 willsupport the attachment of the PB-501at the release ofIC-304 version 2.0. Version 2.0 will support the following configurations of the
PB-501.
[bizhub PRO C6500/C6500P]
PB-501 + SD-501 + RU-503 + Machine + PF-601
PB-501 + LS-501 + RU-503 + Machine + PF-601
PB-501 + FD-501 + RU-503 + Machine + PF-601
PB-501 + SD-501 + FD-501 + RU-503 + Machine + PF-601
[bizhub PRO C6501/C6501P]

PB-501 + RU-504 + Machine + PF-601
PB-501 + SD-506 + RU-504 + Machine + PF-601
PB-501 + LS-505 + RU-504 + Machine + PF-601
PB-501 + FD-503 + RU-504 + Machine + PF-601
PB-501 + SD-506 + FD-503 + RU-504 + Machine + PF-601
Description
PB-501 Perfect Binder.
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Solution
PB-501 Perfect Binder for the bizhub PRO C6500/C6500P (Item #A075011).
IMPORTANT :The PB-501 for the bizhub PRO 1050e/1050eP (Item #A075010) is NOT compatible with the C6500/C6500P. However, the same GC-501
glue chips (Item #A0800Y0) are used for both versions.
The following updates are necessary in order to connect the PB-501 to the bizhub PRO C6500/C6500P:
bizhub PRO C6500/C6500P firmware must be updated to version 30 (G00-30)and is available via the Konica Minolta Download Selector. Access the
Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
IC-303 system code must be updated to new version 1.1 via one of the following methods:
o Download the version 1.1 files (> 5GB) via the Konica Minolta Download Selector.
o Order the version 1.1 DVDs (p/n 45067363) from SSD.DVDs are not yetin stock but willbeavailable shortly.
The following is a complete list of supported bizhub PRO C6500/C6500P configurations that include the PB-501 and IC-303 v1.1.
Engine + PF-601 + RU-503 + PB-501
Engine + PF-601 + RU-503 + FD-501 + PB-501
Engine + PF-601 + RU-503 + SD-501 + PB-501
Engine + PF-601 + RU-503 + FD-501 + SD-501 + PB-501
Engine + PF-601 + RU-503 + LS-501 + PB-501
IMPORTANT :The Creo IC-304 will not support attachment of the PB-501 until the IC-304 version 2 release and there are no plans for the IC-408 to support
the PB-501.
Description
Part number of the Punch Drive Board.
Solution
Punch Drive Board (p/n 15AG-934 2F).
Note : The Punch Drive Board is listed in the Parts Catalog as the "FNS Drive Board/3 ASSY".
Description
Supported configurations for the bizhub PRO C6500/C6500P, PB-501 and IC-303 (version 1.1).
Solution
The following is a complete list of supported bizhub PRO C6500/C6500P configurations that include the PB-501 and IC-303 (version 1.1).
Engine + PF-601 + RU-503 + PB-501
Engine + PF-601 + RU-503 + FD-501 + PB-501
Engine + PF-601 + RU-503 + SD-501 + PB-501
Engine + PF-601 + RU-503 + FD-501 + SD-501 + PB-501
Engine + PF-601 + RU-503 + LS-501 + PB-501
Description
Why, when inserting multiple pages from Post Inserter and attempting to subset staple, are all sheetsstapled? For example, if attempting to insert 3 sheets
into a document and setting only the first 2 to staple, all 3 will be stapled.
Solution
It is not possible to apply subset finishing properties to a group of inserts, as the inserts themselves are a subset.
Description
PK-512, availability ofhole punch for tab paper.
Solution
The punching of tab paper is not supported with the PK-512. The PK-512 is the punch kit for the FS-517/FS-518/FS-520/FS-607/FS-608.
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Description
Part number for the PB Drive Board.
Solution
PBDB (p/n A075H02002).
Description
SD-501, part number for the trimmer pressing plate/C.
Solution
Pressing plate/C in the SD-501 trimmer unit is the black plastic piece that the trimmer press presses the book against for trimming. The part is not shown in
the SD-501 parts guide. Pressing plate/C (p/n 15ANPA1100).
SPECIAL NOTE : Solution contribution by Bob Moeller and Ed Bellone, Production Print/SSD
Description
PB-501, differences between bizhub PRO 1050/PrintCenterProTM 1050 series dedicated type and bizhub PRO 1050/PrintCenterProTM 1050 series/bizhub
PRO C6500/IKON CPP650 supporting type.
Solution
The following are differences between PB-501 for bizhub PRO 1050/PrintCenterProTM 1050 series and PB-501 for bizhub PRO 1050/PrintCenterProTM 1050
series/bizhub PRO C6500/IKON CPP650.
1. PB-501 destination code for bizhub PRO 1050/PrintCenterProTM 1050 series is A075010 .
PB-501 destination code forbizhub PRO 1050/PrintCenterProTM 1050 series/bizhub PRO C6500/IKON CPP650 is A075011 or A075WW1 (Generic).
CAUTION : There are two firmware versions: one is bizhub PRO 1050/PrintCenterProTM 1050 seriessupport version and the other is C6500 support
version.
When the machines are shipped from the factory, bizhub PRO C6500 support version has been installed for Generic and bizhub PRO 1050e support version
has been installed for North America.
2. Differences
a. Connection to RU-503/RU-504
When connecting only the PB-501 to the bizhub PRO C6500, installation of RU-503 or RU-504 is needed between bizhub PRO C6500 and PB-501.
To allow coupling of PB-501 and the RU, the shape of the PB-501 coupling part has been changed and the position of the hole in the PB-501 frame for
installation of the coupling part has been changed in the bizhub PRO 1050e/C6500 common type.
b. Prevention of glue from becoming sticky (remaining problem from bizhub PRO 1050e-dedicated version)
If pasting finish position in Go Ahead movement is set within paper size, glue drops. To catch glue that drops from the pasting finish position in Go Ahead
movement, the glue tank unit stop position changes for each paper size (this control has been implemented by PB firmware).
Note : Foradditional differencessee the attached documents.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
Description
What are the ventilation specifications (ventilation equipment/CFM) when installing a PB-501 at a customer location?
Solution
Due to the wide variety of locationsin whichthe PB-501 may be set up, ventilation requirements have not been established. The customer will need to discuss
with a local vendor/contractor in orderto fit their individual needs and that of local building requirements and code.
SPECIAL NOTE : Solution contribution by Ron Reed, ESS/SSD
Description
What is the part number for the CCD?
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Solution
The CCD is nowavailable as a spare part (p/n A03U A290 00). Please review the samples attached to this solution. They are examples of a failed CCD unit.
SPECIAL NOTE : Solution contribution by Ed Bellone and Gary Scimeca, Production Print/SSD
Description
Location of toner recovery box/waste toner bottle and how to empty it.
Solution
Recovery Toner Box (toner dump box)is located on the right/rear of the printer, lower right door. See attached file for picture of location. To view the PDF,
Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
To replace toner dump box:

1. Open toner dump box door on the right rear side ofthe bizhub PRO C6500.
2. Pull out the toner dump box.
3. Cover the old toner dump box inlet with a sticker.
4. Put in the new toner dump box and close the door.
SPECIAL NOTE : Solution contribution by Marge McLea and Raymond Downs, Production Customer Support/SSD
Description
How to check Java version on a Macintosh OS 10.X.
Solution
To check Java version on a Macintosh OS 10.X:
Open a Finder window=> select the base HD=> select Applications=> select Utilities=> select Java.All installed versions of Java will be listed.
Description
What is the maximum weight the PF-601 paper feed trays can lift?
Solution
The maximum lifting capacity of the PF-601 paper trays is 132 lbs.
Description
Part number for the wiring from the Toner Control Sensors (TCR) to the printer control board (PRCB).
Solution
This hard-to-find wiring part can be found on page 88 of the Field Service Parts Manual, Process Detection Wiring /2 (p/n A03U N111 02).
Description
Does the FS-607 support tri-folding 8.5x14 paper?
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Solution
The FS-607 supports folding only 8.5x11S or A4S size paper with a weight between 64 gsm to 105 gsm.
Description
How to change the Page Size in Adobe InDesign in Macintosh OSX 10.5.
Solution
To change the Page Size in Adobe InDesign in Macintosh OSX 10.5:
1. With the document open, select File.
2. Select Print.
3. On the General tab select the printer from the list.
4. On the Setup tab select the desired page size.
5. Select Print to print the job.
SPECIAL NOTE : Solution contribution by Gregg Gallant and Mark D'Attilio, Production Print/SSD
Description
How to change the Page Size in Adobe Acrobat in Macintosh OSX 10.5.
Solution
To change the Page Size in Adobe Acrobat in Macintosh OSX 10.5:
1. With the document open, select File.
2. Select Page Setup.
3. Format For: Select the printer from the list.
4.Page Size:Select the desired page size.
5. SelectOK.
Description
How to obtain the main body MAC address.
Solution
The main body MAC can be obtained by PINGing the main body NIC, After thePING completes, type in ARP-A in the command prompt and hit enter, this will
list the TCP/IP addresses on the subnet and their MAC address. Locate the main body NICTCP/IP address in list.
Note :To get the main body NICTCP/IP, go to "Utility" => "Machine admin" => "Network setting" => "Machine NIC".
Description
Paper size and weight specifications.
Solution
Maximum paper size of 13x19.2 (all Trays) up to 140lb Index/256gsm, up to 170lb Index/300gsm (PF-601 Tray 5 and Bypass Tray).
SPECIAL NOTE : Solution contribution by Ted Young and Gregg Gallant, Production Print/SSD
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Description
Replacing a color write unit and necessary adjustments.
Solution
There are multiple adjustments that need to be performedafter replacing a color write unit. Please refer toattached documentation for the procedures.
IMPORTANT : Prior to performing these adjustments ensure that the Dust proof glass is clean (write unit).
FD-Mag. Adjustment (Printer Adjustment)

CD-Mag. Adjustment (Printer Adjustment)
LD bias adjustment (Drum Peculiarity Adj.)
Color Registration Adj. (Printer Adjustment)
Color Registration/Manual (Printer Adjustment)
Auto gamma adjustment (Drum Peculiarity Adj.)
Description
Tabloid (11x17) booklet creationwhen usinga Fiery IC-303, IC-305or IC-408.
Solution
Please perform the step-by-step proceduresin the attached documentation.To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
How to remove the SD-501 Bundle Press.
Solution
The attached documentation provides detailed description of the Bundle Press removal process.
Note :To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from
Description
How to change the Electronic Meter Count (utility button) to display in size versus color for the Classified Copy Count by Paper Size.
Solution
The count indicated at the left side of the utility screen can be switched as follows:
DipSW 14-1 = 1: Enabled - Displays the electronic meter count (Utility button) to Sizes of paper
DipSW 14-1 = 0: Disabled (default) - Displays the electronic meter count (Utility Button) to Colors of paper.
Note : The same information is added to the Counter List and Management List.
Description
How to change scan compression.
Solution
To change scan compression, perform the following:
1. Press 'Utility counter'.
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2. Press 'User setting'.
3. Press 'Scan setting'.
4. Press 'Next'.
5. Press 'Next'.
6. Now you can change the compression to High, Standard, or Low.
7. Press 'OK'.
8. Close.
SPECIAL NOTE : Solution contribution by Chuck Tripp, ProductionPrint/SSD
Description
How to package toner cartridges and waste toner boxes for the Clean Planet Program.
Solution
Forinformation please see the Konica Minolta Recycling Program .
Items that can be returned :
bizhub C250/C250P/C252/C252P
Toner Cartridges CMYK
Waste Toner Box
bizhub C351/C450/C450P
Waste Toner Box
Waste Toner Box
bizhub C451/C550/C650
Waste Toner Box
bizhub C203/C253/C353/C353P
Waste Toner Box
Items that cannot be returned :
Toner Bottles for bizhub 200/250/350, bizhub 360/420/500, bizhub 600/750, bizhub PRO 920, bizhub PRO 1050, bizhub PRO C500, bizhub C6500.
Please recycle these items using your local recycling centers.The toner bottles are made of High Density Polyethylene (HDPE, SPI Code #2) which many
recycling centers will accept.
Eligible Printer Consumables Monochrome Printers/All-In-On
PagePro 1100 Series

Toner Cartridge
OPC Drum
PagePro 1200/1250 Series
Toner Cartridge
OPC Drum
PagePro 1300 Series
Toner Cartridge
OPC Drum
PagePro 4100 Series
Toner Cartridge
PageWorks/Pro 6 Series
Toner Cartridge
OPC Drum
Toner Cartridge
OPC Drum
Toner Cartridge
OPC Drum
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Toner Cartridge
Toner Cartridge
Toner Cartridge
QMS 1060 Series
Toner Cartridge
QMS 2060 Series
Toner Cartridge
QMS 2560 Series
Toner Cartridge
Color Printers/All-In-Ones
magicolor 330 Series

Toner Cartridges: cyan, magenta, yellow, black
magicolor 2200/2210 Series
OPC Drum
Imaging Unit
Imaging Unit
Print Unit Assemblies: Cyan, Magenta, Yellow, Black
Color PageWorks Series
OPC Drum
Please recycle these items using your local recycling centers.The toner bottles are made of High Density Polyethylene (HDPE, SPI Code #2) which many
recycling centers will accept.
IMPORTANT : Only items listed above will be accepted for recycling by KMBS under the Clean Planet Program.However, many of the supplies used in
Konica Minolta products are safe for local disposal.Please dispose or recycle these items locally. Please E-mail us to receive a listing of KMBS Recycling
Centers kmbscleanplanet@kmbs.konicaminolta.us
Description
How to print without an Account track ID.
Solution
To set up theMFP to print without an Account track ID, perform the following steps:
3. Select User Auth./Account Track.
4. Select #4, Without Authentication.
5. Select Print and set it to Permission.
6. Press OK.
7. Press Exit.
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Description
Are the bizhub PRO C5500/C6500 toner bottles compatible with the bizhub PRO C5501/C6501?
Solution
The bizhub PRO C5500/C6500 toner bottles are keyed differently and cannot be installed in the bizhub PRO C5501/C6501.
Description
Text Thinning/Reversed Text Enhancement Setting.
Solution
Text Thinning/Reversed Text Enhancement Setting works on controller and engine at the same time. Please set carefully; refer tothe attached documents. To
view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
Multifunctional products and printers supporting bizhub vCare and/or Total Counter Notification.
Solution
Download the attached document, which lists MFPs and printers compatible with vCare\CSRC (CS Remote Care) or Total Counter Notification in the engine
administrator mode.
SPECIAL NOTE : Solution contribution by Rick Veale, ESS
Description
Configuring the IC-304 to a PRINERGY. PRINERGY Evo 4.0, BRISQUE, or iWay Prime Press-sense Workflow.
Solution
Please refer to the linked CREO Connectivity Guide when installing an IC-304 with the following application/workflow:
Kodak PRINERGY
PRINERGYEvo 4.0
iWay Prime Press-sense
Kodak BRISQUE
Description
Why, when using the IC-304, are Imposed jobs aborted if a jam occurs in the FS-607 finisher?
Solution
Jobsare stopped and move to the storage queue on the IC-304 and must be resubmitted to resume printing. Ifjamming occurs prior to reaching the
FS-607,jobs will restart without issue after jamsare cleared. This is a design specification of the IC-304 and is correct operation.
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Description
Which models are ISO 15408 compliant?
Solution
The official security-based certification standard for digital office products is the international standard generally known as Common Criteria. The official
international designation for this security standard is ISO 15408.
Refer to the attacheddocument listing all Konica Minolta models that have achieved the ISO 15048 EAL 3 certification as of October, 2010. The list does not
include devices that may be in the certification process.
SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Description
Drum Unit, DU-102C, design change to enhance cleaning ability
Solution
On the bizhub PRO C6500/C5500 series, drum cleaning ability has been enhanced.
Change of cleaning blade

Serial number cut in
- Unit serial Number: A03UA311T2100000
------------------------------------------------------
- 0Y4 spec: A0400Y4700000
- 0Y5 spec: A0400Y5210000
- WW2 spec: A040WW2210000
Change of software control

In accordance with the cleaning blade change and lubricant application brush, addition of new control firmware is necessary. Please refer to attached
Program Release Information prior to installing the firmware.
Additions to firmware
1. Addition of Pause Insertion Control(DIPSW 27-2, 3)
When using Pause Insertion Control, productivity slightly decreases. Productivity becomes 92% using normal (factory default) and 89% with the high setting
in comparison with conventional control.
Addition of Photoconductor drum CL band control to enhance margin against the white line in the feed direction. (DIPSW 27-4, 5)
The frequency of CL band control can be changed by the following DIPSWs.
CAUTION : There is no problem using both the "old" and "new" type Drum Units in the same machine. However, if the new type DU is installed (regardless
of the quantity) update firmware to version 70.
Description
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Part number for the Konica Minolta logo 11x17 color test chart.
Solution
Konica Minolta logo 11x17 color test chart (p/n 4036 7941 01). Please see the attached image for reference.
SPECIAL NOTE : Solution contribution by David Aekus and Cesar Jimenez, Production Print/SSD
Description
Part numbers for the write units.
Solution
bizhub C5501/C6501/C6501P/C65hc
Black write unit(p/n A0U0 R707 00) andcolor write unit(p/n A0U0 R708 00).
Black write unit (p/n A03U R7A5 00) and color write unit (p/n A03U R7A6 00).
Description
Item number for the 100K PM kit.
Solution
Description
How to export the machine setting file for editing or importing to another machine.
Solution
To export the machine setting file, perform the following:
1. Open the main body Web Utilities window.
2. Click on Machine Manager Setting.
3. Enter admin in the User Name text box and the 8-digit administrator password in the password text box.
4. Click on Setting data Import/Export.
5. From the Export section select the type of data to be exported using the drop-down arrow.
6. Click export.
7. Click Save from the File Download dialog box.
8. Choose a location to save the file and click Save.
Notes :
a. Attached is a screen sample of the procedure and atext file showingwhat the exported data will look like. To viewthe PDF, Adobe Reader must be
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b. The settings available for export are:
Account Track settings

E-mail address data
HDD box numbers
FTP server address
SMB shared folder data
c. The machine setting file can be edited and imported back to the machine or imported to another machine for common settings.
Description
How to set the default scan screen displayed when selecting Scan mode.
Solution
To set the default scan screen displayed when selecting Scan mode, perform the following: 1. Select Utility/Counter.
3. Select Scan Setting.
4. Select the desired default scan screen (E-MAIL, HDD, FTP, SMB, QUEUE) next to the Default Address selection.
5. Select OK, Close, Exit to return to the main screen.
Description
PLEASE REPLACE TONER FILTER message and unable to perform the copier auto calibration function from the copier, or from print controller. The
Calibration Test Page is never output.
Solution
CAUSE: The dust-proof filter/2 (rear)is activated on the copier control panel.
SOLUTION: To clear the message on the copier and to allow the Auto Calibration to be performed, follow these steps:
2. Select [COUNTER/DATA].
3. Select [PARTS COUNTER].
4. Select [COUNT OF SPECIAL PARTS].
5. Using the down arrow, scroll down until Dust-proof filter/2 (rear) is highlighted.
6. Select [COUNT RESET].
Description
Is the Fusing Belt included in the 200K PM kit?
Solution
The Fusing Belt (p/n A03U 7361 00) is not included in a 200K PM kit. It is replaced according to the Maintenance 2 schedule (every 400,000 copies/prints on
the bizhub PRO C6500 and every 300,000 copies/prints on the bizhub PRO C5500) and must be ordered separately.
Description
Why does the bizhub PRO C5500 have a lower yield than the bizhub PRO C6500 for the developer and drum?
Solution
The bizhub PRO C5500 has the same line speed as the bizhub PRO C6500. The reason the copy output is lower in the bizhub PRO C5500 is
becausespacing between the paper is increased.
Since the supplies are based on distance (which is the same on the bizhub PRO C5500 and bizhub PRO C6500 because they have the same line speed) not
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clicks, the yield will be lower on the bizhub PRO C5500.
Description
How to enable User Authentication.
Solution
To enable User Authentication follow these procedures:
1. Press Utility.
2. Select Machine Admin Setting.
3. Select User Authentication.
4. Select Authentication Method.
5. Select ON (MFP) and Account Track to Not Manage.
6. Select OK.
Description
Machine stops to dehumidify.
Solution
CAUSE: Machine design.
SOLUTION: To increase time between dehumidification, set dipswitch 16-5 to 0, and 16-6 to 1. This is the highest setting without disabling.
Description
How to create and/or match a new color in Spot-On.
Solution
To create and/or match a new color in Spot-On:
1. Open Command WorkStation.
2. Select Manage Color.
3. Select Spot-On from the ColorWise Pro Tools window. The Select Output Profile window opens.
4. Select the appropriate profile for the output device and media.
5. Click OK. Once the Spot-On Output window opens, you will calibrate the ES-1000.
8. From the Instrument menu, select Start.
9. Select the EFI Spectrometer ES-1000 from the Instrument drop down.
10. Click OK. You will be prompted to put the ES-1000 in the cradle and click OK. This process calibrates the instrument.
11. Locate the Pantone Color swatch or output that you want to target (if you want to change an existing color, double-click on it). This will be the target color.
12. Measure the color swatch and a new color will appear in the directory.
13. Rename the color if it is a new color.
14. Double-click the new color. The Spot-On Color Search window opens.
15. Click on Print Pattern.
16. Compare the output to the original spot color.
17. Select the box that looks closest to the spot color being matched. Continue to print and make changes until the new color is visually as close as possible.
18. Click OK when done.
SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Description
How to adjust thin text mode.
Solution
To adjust thin text mode, perform the following:
3. Touch [06 Printer Setting] on the touchscreen.
4. Touch [02 Thin Line Enhancement] on the touchscreen.
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5. Touch [Strong +], [Strong], [Normal], [Weak], or [Weak +] as desired by the customer.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Description
Can the Public User settings be modified?
Solution
The Public User settings cannot be modified. If the customer requiresspecific settings, create a new user account and apply the applicable settings to that
particular user account.
Description
How to set the machine to default to black for Copy mode.
Solution
To set the machine to default to black for Copy mode, perform the following:
1. Press the Utility Button.
3. Select Initial Setting.
4. Select Copier Initial Setting.
5. For Color mode select Black.
6. Make any other desired initial settings.
7. Select OK.
8. Select Close.
10. Select Reset Setting.
11. Set Mode Reset Setting to Initialize.
12. Exit User mode.
Description
Installation Manuals for certain options identify MFPs by ppm (pages-per-minute) rather than model designation.This can be confusing.
Solution
The followingclarifies whichppm reference relatesto which designatedMFPin the Installation Manuals.
bizhub PRO 1050/1050P/1050e/1050eP are referred to as 105ppm.
bizhub PRO 1051 is referred to as 105ppm-2.
bizhub PRO 1200/1200Pare referred to as 120ppm.
bizhub PRO C5500/C5501 are referred to as 55ppm
bizhub PRO C6500/C6500P/C6501/C6501P are referred to as 65ppm
bizhub PRO C65hcis referred to as 65ppm-ePV

135
Description
The engines NIC (required for bizhub vCare communication) does not respond to a ping request when connected to a Cisco Linksys device.
Solution
CAUSE: The engines network card (NIC) settings or the switch are not configured properly.
SOLUTION: Refer to the steps listed Linksys_engine_troubleshooting.pdf attached to this solution.
SPECIAL NOTE: Solution contribution by Rick Veale, ESS
Description
What is the default [Current Password] that needs to be entered when attempting to program an HDD password after enabling the Security Strengthen Mode?
Solution
The default [Current Password] which needs to be entered when attempting to program an HDD password after enabling the Security Strengthen Mode is the
13-digit alphanumeric serial number of the main body.
Description
Unable to burn the IC-303 system code and user ISO files from the Konica Minolta Download Selector onto a CD.
Solution
CAUSE: The system code and User files now come on DVD media.
SOLUTION:Thesystem and user ISO files were createdfrom the original DVD media that ships with the IC-303. A DVD burner, DVD media and anapplication
that supports both will be required to burn these ISO files.
Description
ENERGY STAR compliance.
Solution
The ENERGY STAR Program has been established to encourage the widespread and voluntary use of energy efficient technologies that reduce energy
consumption and prevent pollution. As an ENERGY STAR Partner, Konica Minolta has determined that this product meets the ENERGY STAR guidelines for
energy efficiency, based on the following features.
Auto Low Power -This function conserves energy by lowering the set temperature of the fixing unit. In the standard setting, Auto Low Power operates
automatically when 15 minutes have elapsed after completion of the last copy, with theMFP remaining in the ready to copy state during that time. The time
period for the Auto Low Power function can be set for 5 minutes, 10 minutes, 15 minutes, 30 minutes, 60 minutes, 90 minutes, 120 minutes, or 240 minutes.
Automatic Shut-Off -This function achieves further energy conservation by partially turning the power supply OFF, thereby reducing energy consumption to
7.9W or less. In the standard setting, Automatic Shut-Off follows Auto Low Power, operating automatically when 90 minutes have elapsed after completion of
the last copy, with theMFP remaining in the ready to copy state during that time. The time period for the Automatic Shut-Off function can be set for 30 minutes,
60 minutes, 90 minutes, 120 minutes or 240 minutes.
136
Description
Operating environment.
Solution
The environmental requirements for correct operation of the bizhub PRO C6500/C5500 series are as follows:
Minimum Environmental Requirements
Optimal Environment
Temperature
10 to 30C (50 to 86F)
18 to 23C (64.4 to 73.4F)
Humidity
10 to 80% RH
40 to 60% RH
SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD
Description
Should all of the recommended PM parts/supplies be replaced even if the black counter is higher than the color counter?
Solution
If it is time for a PM, all recommended PM parts/supplies should replaced regardless of the black/color counters.Please see attachments for content
information.
Note : To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
To view theExcel document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at
the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
Description
How to set the bizhub PRO C6500 main body NIC TCP/IP address.
Solution
To set the bizhub PRO C6500main body NIC TCP/IP address, perform the following:
3. Select Network Setting.
4. Select Machine NIC Setting.
5. Enter the desired TCP/IP address, Subnet mask and Default Gateway.
6. Exit the Machine Admin. Mode.
7. Power OFF/ON the machine.
137
Description
How to program the low power mode activation time.
Solution
To program the low power mode activation time, perform the following:
2. Touch [03 Machine Admin. Setting] on the touchscreen.
3. Enter the Administrator password (default password is 1, 2, 3, 4, 5, 6, 7, 8).
6. Touch [01 Power Save Setting] on the touchscreen.
7. Touch [Auto Low Power] on the touchscreen.
8. Scroll to the desired time for entry into the low power mode using the up/down key on the touchscreen. The selectable times are displayed on the
touchscreen with a minimum setting of 5 minutes and a maximum setting of 240 minutes.
Description
What issues are resolved by installing Image Control firmware version 14?
Solution
The following issues are resolved with bizhub PRO C6500 Image Control firmware version 14.
1. A part of the image on the 1st side of a duplex job may be blurred (like double images) when printing using Both Sides adjustment or FD-Mag. adjustment.
2. C-4850 displays when deleting a registered data when using the Paper Setting from Utility mode right after powering C6500 ON.
3. C-4850 may display after the scan of ACS is done.
4. Paper tray, from which papers are pulling, is automatically changed ifScanner tab key on the display is pressed while printing.
5. The machine stops printing whenprint jobis custom size (210x279mm) and center staple (or center fold).
6. The icon for PM message is not displayed, even though PM counter exceeds the threshold.
7. Ifprinting a chart which is custom sized, from the chart adjustment under Both Sides adjustment, the printouts wrongly reflect the value of the position
setting on the Size Setting under Paper Setting.
8. Ifreserving a job while copying a job and leave the pop-up display as open, the display of the copies counter on the upper-right of the touch panel does
not count up.
9. When outputting by shift mode, position of alignment plate is wider than paper size, then paper is not aligned.
Notes :
a. The latest firmware is available via the Konica Minolta Download Selector.
b.See attached Bulletin Number 5645 for further details. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS
Description
How to enable/disable the touchscreen buzzer sound.
Solution
To enable/disable the touchscreen buzzer sound, perform the following:
4. Touch [09 Buzzer Setting] on the touchscreen.
5. Touch [01 Buzzer Volume Regulation] on the touchscreen.
6. On the touchscreen, touch [ON] to enable or [OFF] to disable.
138
SPECIAL NOTE : Solution contribution by Ted Young and David Aekus, Production Print/SSD
Description
How to enable CE Authentication.
Solution
To enable CE Authentication, perform the following:
2. Press Stop, 0, C.
3. Select CE Authentication.
4. Select ON.
5. To change the CE password from the default setting select CE Auth Password.
6. Enter the current password (the default password is 92729272).
7. Enter the new password.
8. Confirm the new password.
Description
How to disable ADF Frame Eraseor adjust the Frame Erase setting for the DF-609.
Solution
To adjust the ADF Frame Erase setting, perform the following:
2. Touch [03 Machine Admin. Setting].
3. Input the Admin. Auth. Password using the touchscreen (default password is 1, 2, 3, 4, 5, 6, 7, 8).
6. Touch [05 Expert Adjustment] on the touchscreen.
7. Touch [02 Erase Adjustment] on the touchscreen.
8. Touch [03 ADF Frame Erase] on the touchscreen.
To disable :
9. Touch [None] on the touchscreen.
To adjust the setting value :

10. Touch the desired frame erase setting [1mm], [2mm], [3mm], [4mm], or [5mm] displayed on the touchscreen.

Description
How to program the touchscreen auto reset timing.
Solution
To program the touchscreen auto reset timing, perform the following:
4. Touch [04 Reset Setting] on the touchscreen.
5. Touch [01 Auto Reset Setting].
6. Touch the desired setting [OFF], [60 seconds], [120 seconds], [190 seconds], [240 seconds], [300 seconds], [360 seconds], [420 seconds], [480 seconds],
or [540 seconds].
139
Description
Does the engine NIC support SMTP Authentication for remote diagnostics?
Solution
The older firmware did not include SMTP Authentication specification using the engine NIC to connect to the network.
Download latest firmware via the Konica Minolta Download Selector from SSD Web Support (CS Expert Support) by clicking on Download MSDS, Drivers,
Firmware and more.
Note : SMTP Authentication settings are accessed ONLY from engines web connection page under Extension for Maintenance.
SPECIAL NOTE : Solution contribution by Rick Veale, ESS/SSD
Description
How to program the setup date.
Solution
To program the setup date, perform the following:
4. Touch [04 Setup Date Input] on the touchscreen.
5. Input the month using the numeric keypad located on the operation panel or touchscreen, and then press [Set] on the touchscreen.
6. Input the day using the numeric keypad located on the operation panel or touchscreen, and then press [Set] on the touchscreen.
7. Input the year using the numeric keypad located on the operation panel or touchscreen, and then press [Set] on the touchscreen.
Description
How to set the bizhub PRO C6500 to automatically select the same size copy paper as the original placed in the ADF.
Solution
To set the C6500 to automatically select the same size copy paper as the original placed in the ADF, perform the following:
3. Select Copy Setting.
4. Select ON next to Auto Detect Orig. Size in ADF.
5. Select OK, Close, and Exit to return to the main screen.
Description
How to select a FULL SCAN AREA when scanning.
Solution
To select a FULL SCAN AREA, perform the following:
1. Select the SCAN tab from the machine operational panel.
2. Select your type of scan along with the recipient destination.
140
3. Select Scan Settings.
4. Select the Size Setting under the scan size.
5. Select Custom and then Full Area.
Description
Can the RU-504 be substituted for the RU-503?
Solution
The RU-504 can be substituted for the RU-503. The RU-504 has an additional power supply to power the FS-503; the RU units are otherwise identical. There
are no dipswitch settings or special firmware needed.
IMPORTANT ADDENDUM : The RU-504 has been changed for future model support. Included in this change is an extra connector.
WARNING : Ifaperipheral is connected to this connector it will severely damage the bizhub PRO C6500 .
When installing a peripheral on an RU-504 connected toa bizhub PROC6500, be certain that the correct connector is used (use only the REAR connector
with the BLUE wires). Refer to attached Bulletin Number 6541 for the proper connection.
Description
Is Continuous print supported with no finisher attached?
Solution
The bizhub PRO C6500 will NOT support Continous print without a finisher attached.
Description
Is the PB-501 available for use with the bizhub PRO C6500/C6500P?
Solution
PB-501 Perfect Binder is available for the bizhub PRO C6500/C6500P (Item #A075011).
IMPORTANT :The PB-501 for the bizhub PRO 1050e/1050eP (Item #A075010) is NOT compatible with the C6500/C6500P. However, the same GC-501
glue chips (Item #A0800Y0) are used for both versions. Please refer to attached documentation for additional detail.
Description
How to make a screen shot on Macintosh OS X.
Solution
141
Creating a screen shot on Macintosh OS X:
Taking a picture of the whole screen: Command-Shift-3
Taking a picture of part or region of the screen: Command-Shift-4 , and then drag the crosshair pointer to select the area.When you lift your finger from the
mouse button, Macintosh OS X will record that real estate and place a PNG file on your desktop.
Note : Please see the attacheddocument for details. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
Is the FS-607 finisher compatible with the bizhub PRO C6500/IC-303?
Solution
The FS-607 is not compatible with the bizhub PRO C6500/IC-303. It is only compatible for use with the bizhub PRO C6500/IC-408.
The FS-607, PI-502 and the PK-512 are foruse with the bizhub PRO C6500/IC-408 (Entry Level System).
Description
How to change the Application Shortcuts displayed on the copy screen.
Solution
To change the Application Shortcuts displayed on the copy screen, perform the following:
4. Select [Shortcut Key Setting].
5. Select [Application].
6. Select the desired Application Shortcut to be displayed (the maximum number of applications that can be displayed is 30).
7. Select [OK].
Description
How to print out the USE MANAGEMENT list.
Solution
To print out the Use Management List, perform the following:
2. Select #3 Machine Admin. Setting.
3. Select #1 System Setting.
4. Select #6 List/Count.
5. Select Use Management List.
6. Select the upper left COPY; this will bringup a basic copy screen.
7.Press the Start button; this should print out the Use Management List.
8. Exit by pressing the upper right UTILITY followed by Return and then Exit.
Description
How to program rotation functionality.
142
Solution
To program rotation functionality, perform the following:
3. Touch [07 Copy Settings] on the touchscreen.
4. Touch [Next] on the touchscreen.
5. Rotation will be displayed as a programmable function on the touchscreen. Touch [ON-Always], [APS/AMS], or [APS/AMS/Reduce] as desired by the
customer.
Description
What serial number prefix is required for the SD-501 to be compatible with the bizhub PRO C6500?
Solution
The finisher must have a serial number beginning with 15AQ or later to be compatible with the bizhub PRO C6500.
Description
Characters are printed compressed together in an Advanced Function Presentation Data Stream (AFPDS) jobfromthe AS/400.
Solution
CAUSE:Some documents are designed in a way that Host Print Transform (HPT) finds it difficult to transform. IBM has recognized this and has provided a
solution.
SOLUTION:A new DataStream type has been created forWSCST (WorkStation Customization tables)that instructs HPT to create an image of the page
instead of transformingit character-by-character.Using this method, spacing is maintained throughout the document.
Note : Attached is a general use WSCST where the tray calls are set to ATS.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD and Mark D'Attilio, Production Print/SSD
Description
Can printing be performed when using a host name instead of a TCP/IP address via DHCP?
Solution
Printing can be performed when using a host name instead of a TCP/IP address via DHCP. The Microsoft Windows 2000 or 2003 Server must be set to
Dynamically update DNS A and PTR records for DHCP.
Note :See attached screen shots for settings. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
Adobe web site at:
Description
Is the offset feature available with the LS-501 or LS-502?
Solution
The offset feature is only supported with the FS-503 finisher. The LS-501 and the LS-502 do not support the offset feature.
SPECIAL NOTE : Solution contribution byEd Bellone/Ian Lynch, Production Print/SSD
143
Description
How to enable/disable Hard disk image memory.
Solution
To enable/disable Hard disk image memory, perform the following:
4. Touch [01 Software SW Setting] on the touchscreen.
5. Touch the left up-down arrow to input DIPSW number [10].
6. Touch the right up-down arrow to input bit number [1].
7. Touch [Off (0)] to disable Hard disk image memory or touch [On (1)] to enable Hard disk image memory.
Description
FS-607, how to perform the punch vertical position adjustment (front-to-back).
Solution
To perform the punch vertical position adjustment (front-to-back), perform the following:
3. Touch [07 Finisher Adjustment] on the touchscreen.
4. Touch [03 Punch Adjustment] on the touchscreen.
5. Touch [01 Vertical Position Adj.] on the touchscreen.
6. Use the up-down keys to scroll to the paper size you want to adjust.
7. Touch and highlight the desired paper size you want to adjust.
8. Input the desired adjustment value on the touchscreen.
9. Touch [SET] on the touchscreen.
10. Touch [COPY] on the touchscreen.
11. Press the START key. A single punched page will be output. Fold the output paper in half in the main scan direction and observe the position of the
middle hole position in relation to the center of the paper. The standard value of the hole position is +/- 1 mm. If, the position is not proper touch [SERVICE]
on the touchscreen.
12. Repeat steps 6 through 9 until the hole position in relation to the center of the page is properly positioned.
13. Touch [SERVICE] on the touchscreen.
Description
C-1321 code at start up.
Solution
CAUSE: The RU Control Board has failed.
SOLUTION: Replace the RU Control Board (p/n A045 H010 00).
Description
How to enable the Service Port for mouse and keyboard support.
Solution
To enable the Service Port for mouse and keyboard support, perform the following:
1. The "Service Port Device" must be set to [ON] in the settings menu mode of the:
[02] User Setting
[01] System Setting
[12] Service Port Device
2. Set Service Port Device = ON, Keyboard Type = EN65 and click OK.
144
Note : Please refer to the attached document for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Description
Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10.3.
Solution
Please perfrom the step-by-step procedures mentioned in the attached PDF.
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD
Description
MSDS information for drum, developer and toner.
Solution
Attached are the Material Safety Data Sheets for the bizhub PRO C5500/C5501/C6500/C6500P/C6500P/C6501/C6501P drum, developer and toner.
Notes :
1. To open the ZIP file, WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The
file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view or run.
3. The MSDS documentation is also available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
Firmware and more'.
Description
What options are supported with MicroPress 7.5.0.1 and the bizhub PRO C6500/IC-408?
Solution
The following options are supported with MicroPress 7.5.0.1 and the bizhub PRO C6500/IC-408:
PF-601 Two-Tray Universal Paper Feed Unit

HT-504 Heater for PF-601
LU-202 Large Capacity Tray
HT-503 Heater for LU-202
FD-501 Multi-Folding Unit
FS-503 Staple/Stacker Unit
SD-501 Saddle-Stitch Unit
LS-501 Large Capacity Stacker
FS-607 Booklet Finisher
PK-512 (US) Punch Kit
PK-512 (EU) Punch Kit
PK-513 Punch Kit
PI-502 Post Inserter
145
Description
Does MicroPress 7.5.x.x support thePB-501 on the bizhub PRO C6500?
Solution
PB-501 Perfect Binder on the bizhub PRO C6500 is supported with MicroPress 7.5.1.1. For more details concerning connectivity options please refer to the
attached Marketing Bulletin #08-GB-035. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe
Description
Does MicroPress 7.5.0.1 and the bizhub PRO C6500 support consecutive pages from the Post Inserter?
Solution
MicroPress 7.5.0.1 and later only supports single post insertion pages with the bizhub PRO C6500. The following are post inserter limitations with the
bizhub PRO C6500 and MicroPress:
1. Multiple consecutive pages from the Post Inserter are not allowed.
2. Post Insert pages cannot start or end a job. If this is required then the Front and/or Back Cover finishing option should be employed.
3. Post Insert pages cannot start or end a subset.
Description
How to delete a previouslyprogrammed Mode Memory copy or scan setting.
Solution
On Control Panel select:
Utility/Counter => Machine Admin Setting => System Setting => Operation Prohibit => Lock/Delete Mode Memory => Copy or Scan Mode
Memory => Select item to be deleted => Delete => OK => Exit.
Description
Where are the internal test patterns stored?
Solution
The internal test patterns are stored on the Image Process Board.
SPECIAL NOTE : Solution contribution by Rich Raynor, ESS/SSD
Description
IC-304 V1.0 SP2 list of released patches.
Solution
This attached document lists the released patches that can be installed on top of the IC-304 Print Controller V1.0 Service Pack 2. Please note that these
patches are not mandatory.
Notes :
Description
SD-501, trimmer lubrication.
146
Solution
Periodic lubrication of the SD-501 trimmer has been added to the maintenance requirements for all units to maintain performance and reduce wear. The
recommended lubricant is Molykote EM-30L grease (p/n 00GR00220). Some points are lubricated every 4,000,000 prints; others every 8,000,000 prints.
Refer to attached Bulletin Number 6199 for complete details, including the parts to be lubricated and a detailed schedule.
SPECIAL NOTE: Solution contribution by KMBT (Japan) and Ed Bellone/Ian Lynch, Production Print/SSD
Description
How to automatically enable Booklet mode when selecting Fold & Staple.
Solution
Perform the following procedure to automatically enable Booklet mode when selecting Fold & Staple:
1. Select Utility.
4. Select YES for Fold & Stalpe Auto Select.
5. Select OK.
Description
How to set the default scan file type.
Solution
The default scan file type can be programmed different for each scan option. Perform the following procedure to set the default scan file type:
1. Select Utility.
3. Select Scan Settings.
4. Select desired scan option (SMB, EMAIL, FTP, HDD).
5. Select desired file type for each(Multi\Single page TIFF, PDF or JPG).
6. Select OK.
Description
How to set default paper weight for printing.
Solution
The sequence to set default paper is:
Machine control Panel=> Utility/Counter=> Sytem Setting=> Feed Tray Setting=> Auto Paper Type:
In "Auto Paper Type"set which types of paperto be used when paper selection in Driver or Command Work Station is set to Auto.
Select multiple paper types (Plain, High Quality, Several Gloss....) and weights ranges to be used. Set the unit of measurement (this pertains to the paper
weight), such as G/M2, Bond, Index, Cover, or Kg.
Description
How to enable the Service Port for mouse and keyboard.
Solution
To enable the Service Port for mouse and keyboard:
1. The "Service Port Device" must be set to [On] in the settings menu mode of the [02] User Setting =>[01] System Setting =>[12] Service Port Device.
2. Set Service Port Device = ON, Keyboard Type = EN65 and click OK.
147
Description
How to access the touchscreen adjustment mode when the touchscreen is out of adjustment.
Solution
To access the touchscreen adjustment mode when the touchscreen is out of adjustment, perform the following:
2. Press the number [4] key. The touchscreen adjustment screen will be displayed and can be completed in the normal manner.
Description
How to print a Fiery Configuration Page on a Fiery IC-303 (Fiery SS450 65C-KM).
Solution
On theMFP side, select Machine. Select Controller (located on the lower right side of the screen).Select Print Pages from the Menu, then select
Configuration.
Description
Is the PB-501 for the bizhub PRO 1050e/1050eP compatible with the bizhub PRO C6500/C6500P?
Solution
The PB-501 for the bizhub PRO 1050e/1050eP (Item # A075010) is not compatible with the bizhub PRO C6500/6500P (Item # A075011). However, the
same GC-501 glue chips (Item # A0800Y0) are used for both versions.
Description
Does the IC-408 support the attachment of a PB-501?
Solution
The IC-408 does not support the attachment of a PB-501 and there are no plans to support this configuration.Please refer to attached documentation for
details.
Description
Unable to locate the part number for setting powder in the Parts Guide Manual.
Solution
The part number for setting powder is listed in the 2007.06 version 2.0 Service Manual on page 126 under the heading of Service Tools. The part number for
setting powder is not provided in the Parts Guide Manual.Starting powder(p/n 000V-19-0).
Description
Can the machine be set to scan without authenticating when using an Equitrac device?
Solution
The bizhub PRO C6500/C5500 does not support this function.
Description
Lead Edge Erase Adjustment (Printer Adjustment), test pattern No. 16 is not printed and the original on the platen glass is copied.
148
Solution
CAUSE: The main body operation is normal. The description in the Service Manual is incorrect.
SOLUTION: The description in the Service Manual will be corrected at the next revision. (scheduledfor June 2008). The purpose of this adjustment is to
erase the lead edge when scanning. For the adjustment, usean original to check the erasure amount.
Description
M61, M62 and M63 are listed in the Service Manual,but not in the Parts Catalog.
Solution
These exit cooling fans will be made available in the very near future and the part number will beinParts ordering in the next few days.
Note :Withinthe next month or two, if the fans are needed for an emergency repair,order them as an emergency order, overnight delivery, and the parts will
be pulled from a new machine to fill the order.
Exit cooling fans FM61, FM62 and FM63 have the same part number (p/n A03UM15800).
Please see attachment below for fan location.
SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD
Description
PF-601, what is the part number for the Pickup Assembly Weight Plates?
Solution
There are no weight plates manufactured for installation on the PF-601.
Description
How to make a perfect bind booklet.
Solution
See attached documentation for procedure. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
SPECIAL NOTE : Solution contribution by Lincoln Spurgin, Manager of Services-Dealer Channel
Description
Can a punch unit be installed in the FS-503?
Solution
There is no punch unit that can be installed in the FS-503. The FS-503 must be configured in conjunction with an FD-501 to add the punching feature.
Description
Approved labels.
Solution
Avery 5160 labels listedon the attached Media Guide pages are approved. The labels can be run through the PF-601 or the LU-202 only.
Description
Part number for the fixing upper unit.
Solution
149
Fixing Upper Unit (p/n A03U R755 00).
Description
PB-501, how to reset error code C-1544 (C1544).
Solution
To reset the error code:
2. Select System Settings.
3. Software Switch Settings.
4. Set software switch 3-1= 0.
5. Exit Service Mode and cycle the machine power.
SPECIAL NOTE : Solution contribution by Thomas Peter, POA
Description
At what temperature does the fuser unit operate?
Solution
The fuser unit operational temperature is the proprietary information of KMBT and cannot be released.
Description
Unique parts forthe Saddle Stitch Booklet Maker (SD-501).
Solution
Parts number information forthe Saddle Stitch Booklet Maker (SD-501)is provided in theattached Parts Modification document. To view the PDF, Adobe
Description
How to enable FTP Publishing Services on Microsoft Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server.
Solution
Please have the Network Administrator perform the setup procedures mentioned in the attached document. To viewthe PDF, Adobe Reader must be
Note : I386 files may be required. The instructions are for Microsoft Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server.
Description
Can the developing unitsbe swapped for troubleshooting purposes?
Solution
150
The developing units can be swapped to troubleshoot error codes related to them. For example, the error code C-2803 is displayed, indicating the Cyan unit
has a failure. You may swap the suspected problem developing unit with the another developing unit (tape up the developer toner entrance hole) and power
on the machine. If the problem follows the developing unit and a different service code is indicated, then you have verified thatthe Cyan developing unit is at
fault.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Description
Part number for the 1st transfer pressure/release motor (M19).
Solution
The 1st transfer pressure/release motor (M19) is listed as a paper feed motor in the parts catalog (p/n 08AA 8003 0).
Description
Updates to bizhub PRO C6500/6500P/5500 Service Manual.
Solution
Updates to bizhub PRO C6500/6500P/5500 Service Manual. For details, please refer to the attached document. To viewthe PDF, Adobe Reader must be
Description
Information on mixed media printing of PDF and Microsoft Word documents with the IC-303 version 1.1.
Solution
The release of the IC-303 version 1.1 has provided additionalprint functionality with regards to mixed media documents. Listed below is some basic
information to be aware of when printing mixed media PDF and Microsoft Word documents.
The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust be uploaded
directly into Command WorkStation and then configured as needed for printing.
The printing of mixed media Microsoft Word documents are supported from the IC-303 PostScript printer driver version 1.1, althoughensure that
thedocument paper size under Page Setup reflects the numerical value of the paper size and not the name. For example,a mixed media document that
consists of 8.5x11 and 11x17 pages must be set inPage Setup in Microsoft Word to8.5x11 (not Letter) and 11x17 (not Tabloid).
Also,under the mixed media/Page Rangeselections of the driver orCommand WorkStation, be sure to NOT designatethe "Paper Size" of each page range,
simply leaveit as "Document Setting".
Description
How to find/display the MAC address in a Macintosh OS X environment (versions 10.1, 10.2, 10.3, 10.4, 10.5).
Solution
Please perform the procedures mentioned in the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Description
What does the "Drum/deve" message indicate?
Solution
151
Drum and developer needs to be replaced.
Description
Is the memory upgrade patch required with IC-408 version 1.1 system code.
Solution
The memory upgrade patch is no longert required with IC-408 version 1.1 system code.
Description
Minimumversion firmware required for the IC-408 version 1.1 system code.
Solution
The bizhub PRO C6500 version 30 is the minimum version firmware required to support IC-408 version 1.1 system code. Please refer to the attached
ReadMe file for details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
Is the drum potential sensor output check available in I/O Check Mode?
Solution
The drum potential sensor output check is not available in I/O Check Mode on the bizhub PRO C5500/C6500. The drum potential sensor output check can
be accessed by:
Accessing Service Mode.

Selecting [02 Process Adjustment] on the touchscreen.
Selecting [03 Sensor Output Check] on the touchscreen.
Selecting [05 Drum Surface Potential] on the touchscreen.
Description
FD-501, is custom size thick paper supported with tri-folding?
Solution
Custom size paper is supportedusing paper sizes, minimum paper size 210mm x 279mm, maximum paper sizes is 306mm x 458mm. Thick paper weights
between 50 gsm and 130 gsm may be used for tri-folding.
Description
How to program the Key Response Time.
Solution
To program the Key Response Time, perform the following:
4. Touch [10 Key Response Time] on the touchscreen.
5. Touch [Normal], [0.5 seconds], [1 second], [2 seconds], or [3 seconds].
152
Description
Serial number and meter reading location.
Solution
Serial Number : Located inside Left Side Door on left frame UPC label.
Meter: Mechanical Counter located inside Left Side Door above power switch. Left meter is total count, right meter is blank count.
Software Counter and Serial number may be viewed by pressing Utility/Counter on the operation panel
Note : Please see attachment.
SPECIAL NOTE: Solution contribution by Cesar Jimenez, Production Print/SSD
Description
Are version 2 ICC profiles from 1.0a system code patch 1-UP600 included in 1.1 code?
Solution
The version 2 ICC profiles contained in patch 1-UP600 for version 1.0a (for example Fiery 65C-KM Coated G v2.icc) are included in the software for newly
ordered Fiery systems but not included in the downloaded or ordered system code update software. To obtain these profiles, install the attached 1-VNT51
patch.The patch is alsoavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
'Download MSDS, Drivers, Firmware and more'.
Description
What is the minimum clearance specification from the back of the machine to the wall?
Solution
Page 2 of the Specification and Installation Guidefor the bizhub PRO C6500liststhe minimum clearance from the rearmost part of the machine to the wallto
be at least 11.5" or 293mm.
Description
How to perform the FD-501 tri-fold adjustment.
Solution
To locatethe tri-fold adjustment, perform the following:
Press the Utility button.
Enter Admin mode.
Enter System settings.
Select Expert adjustment.
Select Finisher adjustments.
Select Multifolder.
Select Tri-fold.
Select the paper size to adjust.

Note : The adjustment changes the fold position in .1mm increments.
153
Description
What is the function of dipswitch 32-0?
Solution
Dipswitch 32-0 is no longer used by the bizhub PRO C6500. Please leave the value at "0".
Description
If placemats are printed, is it safe to eat food that has touched the fused toner on the placemat?
Solution
KMBT toners are not certified as "food grade" under US FDA regulations. As such, the use of KMBS products for the printing of placemats that will come into
contact with food is not recommended.
Description
DipSW 10-6 information.
Solution
1. From bizhub PRO C6500/C6500P firmware version 30 and bizhub PRO C5500 firmware version 12, DipSW 10-6 has beenestablished. Depending on this
DipSW setting, the count increment value of Large size count on the 2nd page of the Management list may differ from the earlier version firmware.
2. Operation of DipSW 10-6:
Affecting Copy/print corresponding to DipSW 4-6, 4-7 = 1

Changing only the increment value of Large size count. For the details of the operation, please refer to the attached file.
3. CAUTION : If one or both of DipSW 4-6 and DipSW 4-7 is/are set to 1 (Increment 2 counts for large size), the increment value of Large size count on the
2nd page of the Management list may change between before or after installing the version 30/version 12 firmware. In that case, please refer to the attached
file and setDipSW 10-6 properly.
Description
Enhancement of color stability.
Solution
Please refer to the attached Parts Modification Notices for details. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
Description
Office Workgroup and Production Print - Basic Functionality Chart (Marketing Bulletin 08_GB_024).
Solution
Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print - Basic Functionality Chart (see attachment). This
chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems.
This at-a-glance chart will be helpful to determine product families, standard and optional features, print and scan PPM speeds, copy, print controller, local
and network scanning destinations and lastly fax functionality.
154
Models associated with the chart are: bizhub 160, 161f, 181, 200, C203, 250, C253, 350, C353, C353P, 360, 421, C451, 501, C550, 600, C650, 750 and
bizhub PRO C5500, C6500, 920, 1050e.
This chart will be associated under Support Materials or individual product pages for each model listed on MyKonicaMinolta.com.
Description
How to change the E-mail Server address.
Solution
To change the E-mail Server address:
1. Utility/Counter Key.
2. Machine Admin Setting.
3. Network Setting.
4.Email Inital Setting.
5. SMPT.
6. Mail Server.
Description
What is the average toner yield for black and CMY?
Solution
Based on 5% fill the average yield for black is 35,000 8.5x11 single sided copies. For Cyan, Magentaand Yellow, based on a 5% fill, the average yield is 24K
copies.
Description
Version 40 firmware information.
Solution
The firmware is available for download via the SSD support site;
1. Login in via www.mykonicaminolta.com
3. Select the "SSD" link located on the left.
4. Select the "SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS,Drivers,Firmware and more" link located on the left.
Note : Please refer to attached Release Notes prior to firmware update. To view a PDF, Adobe Reader must be installed. Adobe Reader can be
Description
What components are referred to as Lock Lever 1 and 2 in the Service Manual?
Solution
The attached document contains information from the Parts Manual and provides the location of Lock Lever 1 and 2. To viewthe PDF, Adobe Reader must
be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
EFI MicroPress version 7.5.1.1 update and connectivity options.
155
Solution
Whether installed from the factory on new MicroPress Servers, or installed as an update on existing MicroPress Servers, version 7.5.1.1 system software
can now drive the following:
MicroPress Prodigy for the bizhub PRO C6500/C6500P/C5500

Connectivity Kit for the bizhub PRO C6500/C6500P/C5500 for the MicroPress Professional and Production Servers
Additional finishing support for the bizhub PRO 1050e/1050eP
For more details concerning connectivity options please refer to the attached Marketing Bulletin #08-GB-035. To viewthe PDF, Adobe Reader must be
Description
What is the password to log onto the Creo?
Solution
The password is 'colorserver'.
Description
Part number for the bottom connecting alignment pin shaft that connects the RU-503/RU-504 to the bizhub PRO C6500 main body.
Solution
This hard-to-find part can be found on page 3, key 6 of the August 2006 RU-503/RU-504 Parts Guide Manual -Connecting Shaft A Assembly (p/n A04J A110
0).
Description
Does the fan heater (HT-504) come standard or is it an option for the PF-601?
Solution
HT-504 (Item#A0410Y1) is an option for the PF-601.This option is highly recommended for customers who plan to run coated stock and/or operate in humid
environments.
Description
What is the acoustic noise level (decibel level) for the bizhub PRO C6500?
Solution
The acoustic noise level (decibel level) of the bizhub PRO C6500 is:
Machine Mode
Decibel Level
156
Stand-by
58.4db (A)
Copy (running)
77.1db (A)
Description
Is the fuser belt impregnated with fuser oil?
Solution
The fuser drive belt is not impregnated with fuser oil of any type.The toner contains wax particles which provide the necessary lubrication for the copy
process.
Description
IC-304 User Guide.
Solution
Please refer to the attached IC-304 User Guide (4.84MB). To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
Some of the topics addressed in the User Guide:
Printing a Job from a Client Workstation

EZ Connect
Remote Workspace
Creo Color Server Job Ticket Software
Web Center
Basic Workflows
Managing Jobs
Color Workflow
VI Workflow
System Administration
Setting Parameters
Description
How to disableAuto low power and Auto shut off at the same time.
Solution
If the end user currently disables both Auto lower power and Auto shut off, the setting is kept even after updating to latest firmware (version 40 or greater).
However, if the end user changes either Auto Low Power and/or Auto Shut Off, the setting cannot be disabled again. Only the technician can disable both
Auto low power mode and Auto shut off mode. To disable both auto low power and auto shut off (by technician):
1. Set dipswitch 12-1 to 1.
2. Disable Auto lower power and Auto shut off.
3. Return dipswitch 12-0 to 0 (default).
CAUTION : Be sure to return the dipswitch setting to the default.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Clinton Marquardt, ESS/BSE
Description
Which traysare available with Air Assist?
157
Solution
Air Assist - Tray 4 and Tray 5 of Paper Feeder Unit, PF-601, only.
Description
How to register paper on the printer.
Solution
To register paper on the printer, perform the following:
Utility/Counter.
02 User Settings.
01 System Settings.
03 Feed Tray Setting.
01 Paper Setting.
Touch an empty line registration number of modify a paper setting if desired.
Touch Add/Edit.
Select Paper Type.
Select desired paper type.
OK.
Touch Name.
Enter Name.
OK.
Select Weight.
Select Change unit if you with to change unit of measurement of paper.
You can adjust position of front and back if desired.
Touch process adjustment.
Adjust the speed of desired.
Select punched paper if desired.
Specify color paper.
Specify Air Assist (Auto will automatically come on when coated paper 81-100gm or higher is used.
Select paper size.
Touch OK.
Close the paper settings.
Note : See attached file for more information. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
Adobe web site at:
Description
What is thePM schedule for the bizhub PRO C6500/C5500?
Solution
ThePM schedule for the bizhub PRO C6500 is every 200K and thePM schedule for the bizhub PRO C5500 is every 150K.
Description
Fixing temperature specifications.
Solution
Konica Minoltaconsiders the exact fixing temperature specifications proprietary information and not for public release.
158
Description
Product specification for Fiery Paper Catalog.
Solution
There are basic product specifications for the interface of the bizhubPRO C6500/C6501 and Fiery Server.
bizhubPRO C6500/C6501 can write the data to Fiery Server

Fiery Server cannot write the data to bizhub PRO C6500/C6501
Choose the registered paper data for your purposes.
The paper registered from bizhub PRO C6500/C6501 to Fiery: Copy, Print
The paper registered from Command WorkStation to Fiery: Print
Note : The paper type registered from Command WorkStation to Fiery cannot be seen on bizhubPRO C6500C6501 LCD panel and it cannot be used
for a Copy job.
Description
How to program Suspend Interruption functionality.
Solution
To program Suspend Interruption functionality, perform the following:
2. Touch [03 Machine Admin setting] on the touchscreen.
3. Touch [07 Copy Setting] on the touchscreen.
5. Touch [Next] on the touchscreen. Suspend Interruption will be displayed on the touchscreen.
6. Touch [Stop Immediately] or [When Current Comp.] as desired by the customer.
Description
How to perform a Letter Tri-Fold.
Solution
To perfom a Letter Tri-fold with the IC-304 Creo, set the job parameters:
1. Under Print , select Print Method.
2. In the Print method list, select Duplex head-to-head.
3. Select Paper Stock, select Paper Size - Letter_(8.5X11)S
4. Select Page Orientation - Landscape
5. Under Finishing , select Finisher.
6. Select Tray - Booklet Fold Tray
7. Select Fold Type - Multi Tri-fold-in
8. Save and Submit the job.
Note : Make sure that the bizhub PRO C6500 has 8x11 paper placed in the Landscape direction.
Description
What is the size counted for Infinite1 to Infinite5 and Longpaper on the Machine Management List?
Solution
The size counted as Infinite1 to Infinite5 and Longpaper can be switched byDIP switch8-7. The function has been includedsince firmware30.0 (version
G00-30).
DIPSW 8-7= 0
Infinite1: 196mm or less
159
Longpaper: 457mm or greater
DIPSW 8-7=1
Infinite5: Over 900mm
Factory default :
DIPSW 8-7= 0
Note : The custom size for DIPSW 8-7=1 setting is Japanese specification only.
Description
How to connect key counter to Blackboard card reader.
Solution
The DB15 connector must be cut from the Blackboard system and wired to our Key Counter as follows.
Copier--------------------------BB
Blue(Gnd)--------------------White
Brown(Key Counter Set)-----Green
Orange(Key Count Pulse)---Black
Red(24v)---------------------Red
Note: There is not a ready-made harness to connect the BB system.The Key Counter connector must either be cut or wire taps should be used to connect the
BB wires. Also, some of the MFPs Key Counter wiring is not color coded. Please use the appropriate schematics to determine proper signal wiring.
Description
Guide Plate Assembly (Conveyance Guide Plate/J) part number.
Solution
Attachment Guide Plate Assembly (Conveyance Guide Plate/J)- lower portion only (p/n 15AG46411E) and thecomplete plate assembly (p/n 15AG1130).
Note : Please see attachment for Guide Plate location. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
Description
Can output permission for public user be restricted to Black & White only?
Solution
The bizhub PRO C6500/C5500 series cannot be set to restrict the output of public users to Color or Black & White. The available option is to either allow
full access or restrict all access.
Description
Can the bizhub PRO C6500 be configured with a LS-502?
Solution
The bizhub PRO C6500 does not support being configured with an LS-502.
160
Description
How to enable/disable Auto Detect Original Size in ADF.
Solution
To enable/disable Auto Detect Original Size in ADF, perform the following:
2.Touch [03 Machine Admin. Setting] on the touchscreen.
3.Touch [07 Copy Setting] on the touchscreen. Auto Detect Orig. Size in ADF will be displayed on the touchscreen.
4.Touch [ON] or [OFF] on the touchscreen as desired by the customer.
Description
Where are the ICC color profiles stored on a Macintosh OS X system?
Solution
Color Profiles are stored in the Macintosh HD g Libraries g Colorsync g Profiles folder. (Please see attachment for location.)
Description
How to install Print Services for UNIX on a Microsoft Windows 2000 computer.
Solution
To install Print Services for UNIX on a Microsoft Windows 2000 computer:
1. Open the Start => Settings => Network and Dial-up Connections dialogue.
2. In this window, click on the Add Network Components link.
3. With your Microsoft Windows 2000 installation CD in the drive, checkmark Other Network File and Print Services; Next.
4. The Print Services for UNIX should then install. You will now be able to set up an LPR connection to your Fiery controller.
Description
Macintosh OS 10.5 driver availability. No driversappear to belisted in the KMBS Download Selector.
Solution
CAUSE: Macintosh OS 10.5 drivers are available with system code 2.0.
SOLUTION: Update system code and user software to version 2.0. The latest version of firmware, system software or print drivers is available via the Konica
Description
RU-503/RU-504, prevention of static build-up.
Solution
Modified parts are available to prevent static build-up. Please refer to attached Bulletin Number 6657 for the details. To viewthe PDF, Adobe Reader must
161
Description
How many E-mail addresses can be programmed?
Solution
A total of 500 E-mail/FTP/HDD/SMB destinations/one-touches can be registered.
Description
How to center an 8.25x10 original onto an 11x17 sheet of paper when copying off the glass.
Solution
To center the 8.25x10 original to be copiedfrom the platen glass, perform the following:
1. On theMFP control panel, select the Original Setting button.
2. Select the Size button and select Custom.
3. Select 8.5x11 (Letter R) and press OK 2 times.
4. Select Zoom and set it to x1.33.
5. Select the 11x17 paper tray.
6. Select the Application button and select Image Centering. On this same screen, select Non-Image Erase and verify it is no longer highlighted. Press OK.
7. Place the original on the glass in the Letter R direction.
8. Press Start.
Description
Explanation of the counter data (Volume track) on the Use Management page.
Solution
Below is an explanation of how the counts listed on the Use Management page are calculated:
Copier count
Full (L) : Large size count with Full color, Total : total count with Full color
Mono (L) : Large size count with Mono color, Total : total count with Mono color
Bw (L) : Large size count with B/W, Total : total count with B/W
If you want to get the small size count with Full color, please calculate the following:
( Total : Full color total count) - ( Full (L) : Full color & Large size count) = Small size count with Full color
Printer count
Full (L) : Large size count with Full color, Total : Total count with Full color
-------- : Blank, -------- : Blank
Bw (L) : Large size count with B/W, Total : total count with B/W
Scanner count
Large : Large size count, Total : Scan Total count
-------- : Blank, -------- : Blank
-------- : Blank, -------- : Blank
Original Count : Original is counted up as one count when duplexing.

Paper Count : Exited paper is also counted up as one count when duplexing.
Description
How to empty the PB-501 "waste basket".
Solution
To empty the PB-501 "waste basket":
1. Open Perfect Binder front door.
2. Pull out the waste basket (scrap box).
162
Note : Waste basket cannot be removed while machine is operating.
3. Open the top cover of the waste basket.
4. Empty trimmings from waste basket (scrap box).
5. Close the top cover of the waste basket, return scrap box to original position and close front door of PB-501.
SPECIAL NOTE : Solution contribution by Raymond Downs, Production Customer Support/SSD
Description
How many sheets can be saddle stiched to make booklets?
Solution
According to specifications, the maximum saddle stitching capacities are:
20 sheets of 64 to 105 g/m paper (18-28 lb. bond)

16 sheets of81 to 105 g/m paper (22-28 lb. bond)
For further details, refer to the attached document.
Description
PF-601, unable to replace the front or rear paper guides.
Solution
CAUSE:Modified front or rear paper guide does not fit.Shape is different than the original.
SOLUTION:Parts were changed to improve feeding of thick stock from all trays of the PF-601. The front part/guide (p/n A03X 5620 11) and rear part/guide
(p/n A03X 5621 12) along with the guide plate/upper (p/n A30X 5600 14) to whichthey connecthave to be replaced as a set.The "old" part numbers were
discontinued and are no longer available.Refer to the attached Bulletin Number 6546. To viewthe PDF, you may need to download a free copy of Adobe
Reader.
Description
SD-501 Up-Down Conveyance Section removal procedure.
Solution
The attached documentation provides detailed description of theSD-501 Up-Down Conveyance section removal.
Note :To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from
Description
LS-501/LS-502, interchangeability of Built-In Trolley and spare parts information.
Solution
An additional Trolley can be ordered for use in the LS-501/LS-502. Take care to note interchangeability of the old and new styles.See attached Bulletin
Number 5861 for details. To viewthw PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
163
Description
FD-501, what is the supported paper weight for folding?
Solution
The supported paper weight for folding is 50gsm to 130gsm.
Description
What to do when a customer or technician callsrequesting information about a leased printer or MFP.
Solution
Pleaserefer them to 877-451-1731.
SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL
Description
MicroPress 8 supported peripherals and configurations.
Solution
bizhub PRO C5500/C5501/C6500/C6501
Supported equipment for PrintStation 6565km
PF-601 Two-Tray Universal Paper Feed Unit
HT-504 Heater for PF-601
LU-202 Large Capacity Tray
HT-503 Heater for LU-202
FD-501 Multi-Folding Unit
OT-502 Output Tray
FS-503 Staple/Stacker Unit
SD-501 Saddle-Stitch Unit
LS-501 Large Capacity Stacker
PK-512(US) Punch Kit
PK-512(EU)Punch Kit
PK-513 Punch Kit
PI-502 Post Inserter
FS-520 Staple Finisher
PB-501 Perfect Binder
Supported combinations include:

FS-503
FD-501
SD-501
LS-501
FD-501 + FS-503
LS-501 + FS-503
LS-501 + SD-501
FD-501 + LS-501
OT-502
FD-501 + SD-501
PB-501
164
FD-501 + PB-501
SD-501 + PB-501
FD-501 + SD-501 + PB-501
LS-501 + PB-501
SD-501 + FS-503
FD-501 + SD-501 + FS-503
bizhub PRO C500

Support for PrintStation 5050km2
Server version:
2.01 and 2.0 are both supported.
Patch version:
Server 2.01 requires Base Patch: 1-RP1E5
Server 2.0 requires Base Patch: 1-PUR26
Supported optional equipment for PrintStation 5050km2

LT-211
LCT FS-513 Stapler Finisher
PI-110 Post Sheet Inserter
PK-507/PK-508
Punch Kit TU-109 Trimmer Unit
bizhub PRO 1050

PrintStation 0105km Engine firmware
IP Control: 72-BCL0
Image Control: 70-0000
Print Control: 71-0000
Supported optional equipment for 0105km

PF-701 Paper Feeder Unit
LS-501/LS-502 Large Capacity Stacker
FS-503 In-Bin Stapler Finisher
FD-501 Folding Unit
SD-501 Booklet Maker
PB-501 Perfect Binder Finisher
Supported combinations include:

FD-501
FD-501 + SD-501
FD-501 + FS-503
FD-501 + SD-501 + FS-503
LS-501 + LS-502
LS-501 + FS-503
LS-501 + LS-501 + FS-503
LS-502
SD-501
FS-503
LS-501 + SD-501
FD-501 + LS-502
FD-501 + LS-501 + FS-503
SD-501 + FS-503
PB-501
SD-501 + PB-501
LS-501 + PB-501
FD-501 + PB-501
FD-501 + SD-501 + PB-501
FD-501 + LS-501 + PB-501
LS-501 + SD-501 + FS-503
Note : Please see attached EFI Service Bulletin for more detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
165
Description
What is the FS-607 exit tray capacity for 163-209 GSM, 12x18 paper?
Solution
The FS-607 exit tray capacity is 2500 sheets of 22lb 8.5x11 paper or 1500 sheets of 22lb. 12x18.
The machine uses the paper weight and paper size information to establish the maximum capacity of the exit tray. There is no breakdown available for all
paper weights.
Please refer to the attached machine specificationstaken fromthe Service Manual for more information. To viewthe PDF, you may need to download a free
copy of Adobe Reader.
Description
Isthe fuser interchangeable?
Solution
The fuser (p/n A03U R791 11)is interchangeablebetween models.
Description
How to change the number of jobs stored in the print queue on Command WorkStation.
Solution
To change the number of jobs stored in the print queue on Command WorkStation:
1. Log into CWS.
2. Server.
3. Setup.
4. Server.
5. Jobs.
6. Jobs saved in print queue.
7. Highlight and retype (1-99 jobs can be stored).
8. Apply.
9. Reboot Server.
Description
Why job quantity does not count down when printing.
Solution
This is normal operation for this model. The remaining quantity of a job can be viewed from Fiery Command WorkStation.
Description
FS-607, how to use hole punch on tab paper.
Solution
166
Hole punch on tab paper cannot be accomplished. This is normal operation of the machine and aspecification for the FS-607.
Description
Accessingtray release lever for Tray 4 and Tray 5.
Solution
To access tray release lever for Tray 4 and Tray 5:
1. Open door on the left side of Tray 4 and Tray 5.
2. On right side at the bottom, there is aholefor thelocationof Tray 5 release.
3. Stick your finger in and lift lever up.
4. Tray 4 release lever is inside PF1 access door.
5. Open PF1 door and stick finger in hole and lift lever up.
Description
IC-305 compatibility.
Solution
The IC-305 issupported with the bizhub PRO C6500/C6500P/C6501/C6501P.
Description
Paper feed/exit size and maximum image area.
Solution
Maximum imaging area of main body is 318mm x 480mm. Paper feed/exit size are different on each option.
DF-609
FD-501/FD-503
FS-503/FS-520/FS-521/FS-607
LS-501/LS-505
OT-502
PB-501/PB-502
PF-601/PF-602
PI-502
RU-503/RU-504
SD-501/SD-506
Note :Please see attached files foradditional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
Description
Part number for the FD-501/FD-503 Punch Guide Plate.
167
Solution
FD-501/FD-503 Punch Guide Plate/A (p/n 15AH 5004 0).
Note : Pleaserefer to attached Bulletin Number6822for details. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
Description
LS-501/LS-502, interchangeability of built-in trolley LC-501.
Solution
LS-501 and LS-502 have been changedto allow forcompatibility with the bizhub PROC6500.Accordingly, care must be takenwith interchangeability between
the current andmodified built-in trolleyand the LC-501.Please beaware of thecautions and the required actions.
Cautions about trolley interchangeability
1. It is not possible to use the current style trolley with a new version LS-501 (15AT/15AM/15AU).
In the new version LS-501, the tray shape is different for an additional tray sensor. To share the trolley between the current and new LS-501, install
themodified tray in the current style trolley.
LS-505 cannot be connectedwith anotherLS-505. Therefore, an old built-in trolley cannot beusedwith the LS-505.
2. It is not possible to install the paper holding leverto hold paper during trolley transport in the current style trolley.
To modify and install the lever, replacement of base part of trolley and handle part is required. Purchase of entire LC-501 (15HS) is recommended.
Following are the main changes (formore details, please see the attached files).
Addition of sensor to detect paper stack during tray lift-up operation.
Addition of paper holding lever to hold paper during trolley transport.

Notes :
a.The new version LS-501 (15AT, 15HL) is also applicable to bizhub PRO 1050.For the details, pleaserefer tothe Installation Manual.
b. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
OUI list for KMBS products
Solution
The first three octets (in transmission order) of the MAC Address identify the organization and are known as the Organizationally Unique Identifier (OUI).
Some customers may want these numbers toadd KMBS productstoan exception list.
The attached file lists the OUI ofpopular models. If OUIs for other models are needed,establish a new ticket for the request.
SPECIAL NOTE: Solution contribution by Stu Dern, ESS
Description
Parts modification - change of torque limiter and pin.
Solution
168
A modified Torque limiter/A (p/n A03X 5656 00) and Pin B (p/n 56AA 1751 0) have been changed for the purpose of parts sharing (commonality). Please see
attached Parts Modification Notice for the associated item locations ineach Parts Manual. To view the PDF, Adobe Reader must be installed. Adobe
ORIGINAL PART NUMBERS
56AA 4041 1 - Torque limiter/A
56AA 1731 0 - Pin B
4024 2062 01 - Torque limiter/A (Di7210 and CF5001 only)
4594 2214 01 - Pin B (Di7210 and CF5001 only)
Description
How to change the touchscreen default measurement display for custom size programming from metric to inches.
Solution
To change the default measurement display for custom size programming from metric to inches, perform the following:
2.Touch [02 User Setting] on the touchscreen.
3.Touch [01 System Setting] on the touchscreen.
4.Touch [02 Unit Display] on the touchscreen.
5.Touch [Inch (decimal point)] on the touchscreen.
Description
Whereto find the "Job Template" option in the new print driver for version 3.0 system code. The Template option was available in the previous releases of the
printer driver for version 2.0 and version 2.1 system code.
Solution
The "Job Template" option is not currently available in the printer driver for version 3.0 system code. A later release of the printer driver will include this
option. If this functionality is required, please revert the controller to version 2.1 system code and utilize those printer drivers.
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS
Description
Prior to version 3.0 System 9, calibration for one calibration set could be applied to all specific calibration sets. This option is not available from Command
Workstation 5 when connecting to a System 9 controller. The option is available when connecting to system 8 controllers.
Solution
CAUSE: EFI engineers determined that applying a calibration from one media type to calibration sets specific to other media types wouldreduce quality. This
is EFI's reasoning:
It is not valid to apply measured calibration values from one media to another.
"If it were, we'd ship one ICC, not four (coated and uncoated with and without gloss setting on Mondavi).
"The feature was a mistake on our part as we know internally that this is not a valid way to achieve best color quality, which EFI is committed to. It's a shame
we had to take it out for future versions as some users had grown to rely on on this cheat, but to leave it there would mean that all users see this to be a valid
workflow and likely pursue it, getting suboptimal results on all the other papers except the one they actually measured.
SPECIAL NOTE: Solution contribution by Bill Ehmke, ESS
Description
Does the fan heater (HT-503) come standard or is it an option for the LU-202?
169
Solution
HT-503 (Item#A0410Y0) is an option for the LU-202.This option is highly recommended for customers who plan to run coated stock and/or operate in humid
environments.
Description
Fiery patches allowing connection from PageScope applications.
The 1-QRIU1 patch changes the Fiery MIB (Management Information Base) status to Konica Minolta. This will enable connection from certain PageScope
applications which support the bizhub PRO C5500/C6500.
The 1-QRIU7 patch reverses the action of the 1-QRIU1 patch, above. When applied, itwill change the MIB from Konica Minolta back to the Generic version.
Applying this patch will disable the ability to connect from PageScope applications.
Solution
Follow these steps to install the 1-QRIU1 patch:
1. Import the patch into the direct connection of the print controller through Command WorkStation (CWS).
2. After importing, wait 60 seconds; then reboot the controller from the shutdown menu on the LCD panel.
IMPORTANT : Do not reboot from CWS.
3. After the Fiery returns to "Idle", reboot again.
Note : Reboot must be performed twice.
4. After the Fiery returns to "Idle", print the configuration page. "1-QRIU1" should appear on the update info section of the configuration sheet.
5. When PageScope Web Connection is accessed, check that the KONICA MINOLTA logo appears on the page.
Notes :
a. If it is necessary to "uninistall the 1-QRIU1 patch, follow the same procedureto installthe 1-QRIU7 patch.
b. The patches are available for download via the Konica Minolta Download Selector.
Description
Isbizhub PRO C6500 toner compatible with the LD-6500?
Solution
Toner bottleswill not fit in the LD-6500 andthe LD-6500 uses KMGI proprietary toner.If you need toner for the LD-6500 please contact KMGI Order Entry.
Phone: 1-800-432-5544
Fax: 1-800-356-6422
Description
Is there a setting that will disable the Life Cycle from being displayed with the Detail Counter List on the machine display?
Solution
The Life Cycle cannot be removed from the Detail Counter List on the machine display. This screen is found by pressing the [Utility/Counter] button, and
then pressing [Details] on the touch panel.
170
Description
How to lock the paper traysto preventunauthorized use.
Solution
KMBS does not offer this solution directly.Marketing Data Solutions has developed a universal cable lock product.Please contact MDS directly for this type of
product.
Jeffrey W. Rasa
Marketing Data Solutions, Inc.
Office Direct: 508-528-7323
Fax Direct: 508-553-0925
email: jeff.rasa@marketingdatasolutions.com
Web: www.marketingdatasolutions.com
Description
How to overwrite image data stored on the HDD.
Solution
To overwrite image data stored on the HDD, perform the following:
3. Input the Administrator Password (default password is 12345678).
5. Touch [10 Security Setting] on the touchscreen.
6. Touch [03 Overwrite image data] on the touchscreen.
7. Touch [Yes] on the touchscreen.
Description
Unable to locate firmware for the DF-609.
Solution
CAUSE: DF-609 firmware is no longer available.
SOLUTION: If firmware installation is required, the DFCB (p/n 20AJ -901 1) must be replaced.
Description
How to default 3-hole punch for Copy mode.
Solution
To default 3-hole punch for Copy mode:
Enter Utility a User Setting a Initial Setting a Copy Initial Setting a Output Application a Hole Punch a 3 Hole Punch Left a
OK a OK a Deselect Punch from Copy Initial Screen a OK a EXIT.
171
Description
Can the Fiery Scan-to-E-mail attachment size be increased beyond 15MB?
Solution
The Fiery maximum scan attachment size specification is 15MB.A Scan-to-E-mail recipient will be provided a network link to the Fiery controller to
download the attachment if it exceeds 15MB.
Konica Minolta Business Solutions in Japanhas advised that thisspecification cannot be changed.
Description
Unable to configure 2.5x3 paper size or other small sizes including business cards into a workflow.
Solution
CAUSE:The current printer driver does not allow the selection of 2.5x3 because this size is too small for the engine to feed properly.
SOLUTION:A special Fiery patch is available which provides a special PPD printer driver without minimum paper size restrictions.
Fiery PRO80 65-55C-KM version 3.0 = 1-16TABO.exe
Fiery PRO80 65-55C-KM version 2.1 = 1-16W1NA.exe

The patches are available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'. The special patches arecomprised of:
-Patch EXE file
-Release notes explaining how to install the patch
-Microsoft Windows User Software
Note : Refer to the attacheddocument for details on how to create the custom paper size in Microsoft Windows. To viewthe PDF, you may need to
download a free copy of Adobe Reader.
The patches along with a special PPD, allow end users to create custom paper sizes in the driver that are smaller than the MFP specified minimum paper
size. This enhancement enables users to send smaller paper size print files directly to the HOLD queue for additional processing using Command
WorkStation Impose.
From a workflow standpoint, Impose can be used to create a multiple-up document that will print on paper that is large enough to be fed through the engine
(for example, having 8 small business cards on an 8.5x11sheet).
CAUTION : This patch and driver is a workflow solution. NEVER send a print job with apaper size smaller than 5.5x8.5 to the MFP or a jam will result.This
solution requires end user training to prevent jamming and potential engine damage.
SPECIAL NOTE : Solution contribution by Stu Dern, ESS
172
Description
What is the part number for the PF-601/PF-602 paper feed drive shaft and pin located on the upper left of the inside rear frame for Tray 5 (lower Tray 2 of the
PF)?
Solution
Fulcrum Axis assembly (p/n A03X R716 00). Please see attached Parts Manual to reference the part location. To view a PDF, you may need to download a
Description
How to complete the Toner Density Fine Adjustment procedure.
Solution
To complete the Toner Density Fine Adjustment procedure, perform the following:
3. Touch [02 Process Adjustment] on the touchscreen.
4. Touch [04 Process Fine Adjustment] on the touchscreen.
5. Touch [04 Toner Density Fine Adj.] on the touchscreen.
6. Touch the desired toner color to be adjusted and input a toner fine adjustment value of -5 to +5.
7. Touch [SET] on the touchscreen.
9. Touch [Process Adjustment] on the left side of the touchscreen.
10. Touch [03 Auto gamma Adjustment] on the touchscreen.
11. Touch [Start] on the touchscreen. The process completes in approximately 3.5 minutes and the developing DC bias value is displayed for each line speed
(1/1 speed, 2/3 speed and 1/2 speed) and for each color (Y, M, C, and K) on the screen, then a completion message will appear.
Note : There are eight kinds of the Auto gamma adjustment (0-7). However, conduct Auto gamma adjustment 0 only in the field.
14. Touch [Exit] on the touchscreen to return to the normal screen.
Description
bizhub vCare/CSRC Toner Coverage/Gas Gage support.
Solution
The attached document provides a table showing bizhub vCare/CSRC support for the Toner Coverage/Gas Gage (Gauge)functions via the vCare/CSRC
Web Application Portal. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
Whatis the part number for the Developer Ejection Jig?
Solution
Developer Ejection Jig
bizhub PRO C5500/C5501/C6500/C6500P/C6501/C6501P/C65hc andbizhub PRESS C6000/C7000/C7000P/C70hc (p/n A1DURX0100)
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bizhub PRESS C8000 (p/n A1RFRX0101)
Note : Please seeattached Technical Bulletin #7994 for additional information. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
SD-501, Swing Spring/Leftor Swing Spring/Right do not fit onto the existing Swing Plate/A.
Solution
CAUSE: Modified springs are not compatible with the older style Swing Plate.
SOLUTION: Replace both springs together -Swing spring/Left (p/n 15AN 5029 2F) andSwing spring/Right (p/n 15AN 5030 2F).
CAUTION : If the SD-501 serial number falls below 15AQ03302 or begins with the 15AN prefix, the modified Swing Plate/A (p/n 15AN 5027 1E) must be
installed when installing the spring(s).
Swing spring/Left
Swing spring/Right
Swing Plate/A
Description
What are the exact steps to set upscan to SMB in Novell 6.5 using iManager?
Solution
Prerequisites
NMAS has to be installed for simple passwords to be set.Scan to SMB will not function properly using an eDirectory password.
Under the server console:

1. Select 1 to enter the system console.
2. Type CIFSSTRT to start the CIFS service.
On a PC:
1. Start iManager. Http://ipaddress/nps/imanager.html
2. Select file protocols - CIFS/AFP.
3. Verify the netware server is selected.
4. Create a new share. Enter a name, path and comment.
5. Select NMAS on the left hand menu and then select your NMAS user.
6. Set a simple password for the user. An eDirectory password will not work when scanning to SMB.
Under the server console:

1. Stop CIFS using the CIFSSTOP command.
2. Restart CIFS using CIFSSTRT command.
On the MFP
1. Create an SMB one touch. Enter the TCP/IP address or host name of the Novell server.
2. Enter your Novell user nameand your simple password. No domain is needed for the user name.
3. File path will be the name of the share only. If the share name is scan the file path will be scan.
4. Verify scan to SMB functions properly.
174
Description
Engine series support E-mail\HTTP communication to bizhub vCare System.
Solution
The following attached document provides engine series support bizhub vCare\CSRC Communication via HTTP or E-mail communication.
Notes :
1.E-mail and HTTP are only protocols currently supported for the bizhub vCare Systems in North American Market.
2.To view the PDF, you may need to download a free copy of Adobe Reader.
Description
It is necessary to collect detailed information for Distributed File System (DFS) issues and requests.
Solution
Refer to the attached "Information to Collect" document for detailed guidance about what information should be collected.
Testing may also be required in order to troubleshoot DFS issues and/or request new functionality. Refer to the attached "DFS Test Procedure.pdf" document
for instructions.
To perform a network and log capture, refer to the Syslog_Scanlong Instructions file, attached.Details may differ by model.
Tocollect a new Syslog_ALL log,see the Syslog_ALL.pdf, attched. Details may differ by model.
PrinttheMachine Management list.

Note : To viewa PDF, you may need to download a free copy of Adobe Reader.
Description
Work Table Mounting screws are breaking and there is no part number listed in the Parts Manual (except for bizhub PRESS C8000).
Solution
Thumbscrew that mounts the Work Table to the main body (p/n A03U165601). It is listed in the bizhub C8000 Parts Guide as an External Mounting Cross
sect .
175
bizhub PRO C6500 Original jam, no-feed, multi-feed, folding, tearing, skewing, curling
Description
DF-609, front-to-rear registration is off. Image shift in main scan direction. Printer internal test pattern #16and off platen glass registration is good.
Solution
CAUSE: DF-609 needs centering adjustment.
SOLUTION: Perform the attached ADF Centering adjustment, both Front and Back. To viewthe PDF, you may need to download a free copy of Adobe
Reader.
Description
DF-609, OPEN ADF FEED COVER AND RELOAD ORIGINALS message when attempting to feed originals.
Solution
PROBABLE CAUSES:
1. The DF feed tires do not drop to initiate feeding due to a failed DFCB.
Replace the DFCB (p/n 20AJ -901 1).
2. Theoriginal paper feed detect actuator is bound in the up position.

Free up the original paper feed detect actuator which is located next to the rear feed roller on the top cover section.
Description
DF-609 tries to eject original when placed on the platen and nothing in the top feeder.
Solution
CAUSE: ADF is selected under Copy Initial Settings.
SOLUTION: Deselect ADF under Utility/User Settings/Initial Settings/Copy Settings. If ADF is checked it will try to default to and feed from the ADF.
Description
J-6305 occurs after aduplexing job is performed through the DF-609 and then a simplex job is run.
Solution
CAUSE: DF reverse solenoid (SD302) does not fully deenergize; there is a trickle of power supplied. This prevents the gate (guide) frommoving tothe original
home position.
176
bizhub PRO C6500 Original jam, no-feed, multi-feed, folding, tearing, skewing, curling
SOLUTION: Replace the DFCB (p/n 20AJ -901 1).
Description
DF-609, J-6102.
Solution
CAUSE: Pick-up roller not returning to home position when ADF paper feed cover is closed because the magnetic reed switch (RS) for ADF position
detection has failed or is out of position.
SOLUTION: Replace or reposition the reed switch (p/n 65AA 8501 0).
Description
DF-319/DF-603/DF-606/DF-609, pages are being scanned multiple times after jamming/misfeeding with accompanying"Reload originals" message. If a
jam/misfeed occurs, the machineindicates to reload originals. After originals have been reloaded and Start is pressed, the machine starts scanning again and
adds the reloaded pages to the document as well as the previously scanned pages.
Solution
CAUSE: Improper reloading of originals. If the machine misfeeds an original it will then indicate to reload originals, but if it jams past the feeder it will indicate
where the jammed sheets are and after jammed sheets are removed it will indicate how many originals need to be reloaded.
SOLUTION:If a misfeed occurs, the message to reload originals means to reseat the originals remaining in the feed tray, NOT add all the originals from
output tray back into feeder.If thedocument feederjams after the feeder it will indicate clear the indicated sheets, thento reload the number of originals that
have not yet been scanned.For example, if 3 sheets are indicated as jammed in thepaper pathand machine indicates to reload 2 originals. the first 2 sheets in
theDF paper pathstarting from just past the feed section should be reloaded and the third sheet (closest to output) should be set in the output tray as it has
already completed the scanning process and is stored in memory.
177
bizhub PRO C6500 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
Description
FS-607, incorrect alignment or jamming when stapling.
Solution
PROBABLE CAUSES:
1. Excessive static build-up in the Staple/Folding section. Remove Teflon guides .
2. The rear mylar (p/n 15AA 4334 0) is caught behind the stapler rear guide plate (p/n 15AA 4225 0) causing the first sheet of a corner staple job to be
missed. The following pages fall into the stapler because the first sheet acts as a guide.
Reform the rear mylar in the up direction to guide the paper over the stapler rear guide plate.
3. The front stopper is cracked, causing paper to get above top part of stopper.
Replace the broken stopper (p/n 15JM 4331 0).
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD and Dan Lantz, Infomax Office Systems
Description
J-7216.
Solution
PROBABLE CAUSES:
1. The FNS entrance sensor (PS4) does not turn ON within a specified period of time after the main body paper exit sensor (PS13) turns ON.
Remove jammed paper in the finisher/main body, if any. Check the operation of the sensors PS4 (p/n 13QA85521) and PS13 (p/n 65AA48440 - Actuator and
p/n 08AA85512 - Photosensor) in the State confirmation (47) Mode for proper operation and replace as necessary. Try adjusting the loop timing in the
Adjustment Mode (36 mode).
2. Not enough paper loop when pages are entering the finisher.
Adjust finisher curl to Middle or Large:
a. Enter Service Mode.
b. Select Finisher Adjustment.
c. Select Curl Adjustment.
d. Select Middle or Large.
e. Select OK.
3. HB Motor/50 (M33) has failed causing insufficient drive to exit paper from reversing section.
Replace M33 (p/n A03U M111 00).
Note : This will be evident only with 11x17. Paper stops in the reverse section and the paper is not damaged.
4. Worn actuator or actuator spring for PS19 causing timing to be off on large paper sizes.
Replace the actuator for PS19 (p/n 65AA 5131 1) or the actuator spring (p/n 65AA 5150 0).
5. Warped or damaged Guide Plate /B. This is the black plastic guide which holds the actuator for PS19.
Replaced Guide Plate /B (p/n A03U 8602 01).
SPECIAL NOTE : Solution contribution by Chuck Tripp, Freddie Burnham, Gregg Gallant, Ian Lynchand Jim Behrends, Production Print/SSD
Description
FS-503, J72-19 (bizhub PRO 1050 series) or J-7219 (bizhub PRO C6500/C6501 series).
Solution
PROBABLE CAUSES:
178
1. The return spring for the bypass gate (Paper Guide #2) is broken or has become dislodged.
Observe the bypass gate operation. If the gate does not return to its normal position, check for a broken or dislodged return spring. If broken, replace the
spring (p/n 15AA 4532 2E).
Note : The spring is located at the rear side of the finisher. One end is hooked over the gate and the other end is secured through a hole in the rear finisher
frame. Please see attached Parts Manual pages as a reference.
2. The Finisher Driving Board assembly has failed. The board failure may present itself as jamming on the second stapled of 8.5x11 only (no jamming with
8.5x11R or 8.5x14). The jam occurs due to the trail edge of the first sheet of set two still being driven slightly after the lead edge has been stopped to allow the
first set to be stapled and exited. J72-20 or J-7220jam codemay also occur.
Replace the FNSDB (p/n 15AA -932 2F).
3. Worn conveyance rollers.

Check and replace conveyance rollers (p/n 15AA 4516 0 and p/n 15AA 4517 0) especially if the MFP has run more than 200,000 copies. There are two (2) for
each.
Conveyance roller/1 is also suspect (p/n 15AA 4515 0). Check the idler roller springs, too.
4. One or more of the finisher conveyance idler rollers (p/n 15AA 4279 0) are dislodged or binding in their holders. J72-20 or J-7220jam codemay also occur.
Inspect all white idler rollers confirming that all rollers turn freely and that the roller shafts have not become dislodged from their holders and the shafts are
not binding in their holders.
5. If jam occurs when stapling 8.5x11 portrait or when recalling a stored copy job with finishing options selected, Special firmware is needed for the FS-503.
(bizhub PRO 1050 series only)
Please load Special firmware version 50-ACK0. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download
Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. For additional
information please review the attached Release Notes.
IMPORTANT : Ensure that firmware version for the MFP is at least version 50.
6. The actuator for the Stacker Entrance sensor (PS5) is worn or has a groove worn in it from contact with paper.
Replace the sensor actuator (p/n 15AA 4543 0).
Description
J-3204.Jam code may occur
when feeding from any paper tray.

every copy.
when duplexing or face downcopying. J-3209may also be indicated.
feeding 11x17 or 8.5x14 paper. J-3203 or J-3209 may also be indicated.A thumping noise is heard and the fuser twists visibly while running.
when running alarge job of only glossy (photo) paper.
Solution
When feeding from any paper tray
CAUSE: Failing intermediate conveyance clutch (p/n 56AA 8201 2).
SOLUTION: Replace intermediate conveyance clutch.
Every copy
CAUSE: Possible failed AC Drive Board assembly.
SOLUTION: Check ICP1 on the AC Drive Board to see if it is OPEN.It provides 24V DC to the motors. Before replacing the board, check for a short to
ground. Replace the AC Drive Board assembly (p/n A03U H520 01).
When duplexing or face downcopying. J-3209 may also indicated.

CAUSE: M33 motor was swapped with good motor and M33 is not turning in I/O mode, code27-2. PS17 (I/O mode, code 59-3) and PS62 (I/O mode, code
20-13) both test good. Failed CVDB.
SOLUTION: Replace CVDB (p/n A03U H050 04).
When feeding 11x17 or 8.5x14 paper. J-3203 or J-3209 may also be indicated.A thumping noise is heard and the fuser twists visibly while running.
CAUSE: Broken lower fuser roller heat (insulating)sleeve. Thefront side of the sleeve is broken causing drive gear misalignment. This may also cause the
roller to bounce and give insufficient pressure for feeding of paper.
SOLUTION: Replace the broken lower fuser roller heat sleeve (p/n A03U 7227 00).
Note : It is best to replace both heat sleeves at the same timewhile thelower fuser roller isout.
179
When running alarge job of only glossy (photo) paper
CAUSE:A buildup of toner on the guide behind the paper exit roller.
SOLUTION: Clean the buildup of toner on the guide plate.
Description
J-3102 error code which may not clear.
Solution
PROBABLE CAUSES:
1. After replacing damaged fuser drive gears, internal damage tothe fuser drive motor (M29) might also have occurred when the drive gears failed.
Replace M29 (p/n 27LA 8003 2E).
2. Timing adjustments are incorrect when running various paper stock.

Recall Standard Data to Factory Initial under Service g Machine Adjust g Printer Adjust.
3. Broken locking cam.

Note :Varying lead edge registration will also be a symptom.
Replace the locking cam (p/n 65AA 5032 0). See attached document for component location. To viewthe PDF, you may need to download a free copy of
Adobe Reader.
4. M6 release handle on fuser not fully closed.

M6(see attached photo) MUST be reseated.
5. Ananomaly(possible corruption) preventsthejam code from being reset.

Power up the machine with the Fusing Paper Exit Sensor (PS17) blocked by a piece of paper. This will create a J-3251 jam code. After unblocking PS17,
both the J-3251 and J-3102 codes will be cleared.
SPECIAL NOTE : Solution contribution by Gary Scimeca/Ed Bellone/David Aekus/Ian Lynch, Production Print/SSD
Description
J-3202 paper jams.
Solution
PROBABLE CAUSES:
1. Paper jamming in the fuser due to a broken/worn fuser unit drive gear and/or shaft.
Note : Codes from all paper trays also may occur when using 80lb Cougar Cover paper.
Replace the worn one-way gear (p/n A03U 8093 11) and, if required,the shaft (p/n A03U 7258 00).
2. One or more springs are under the Paper Exit Shaft and the Fixing Paper Exit Rollers are not be able to touch the Fixing Paper Exit Drive Rollers (p/n
A03U 7209 00).
Note : Paper may be 1 to 2 inches out of the fuser when the jam occurs.
When replacing Fixing Paper Exit Rollers (p/n A03U 7225 00), all three springs should be over the Paper Exit Shaft (p/n A03U 7280 00) to allow for proper
roller tension. Please see attached photos.
3. Bearing in the paper exit unit is dirty or worn.

Clean or replace the exit bearing (p/n 07AA 7506 2) in the paper exit unit.
4. PS17 actuator missing or broken.

Replace the actuator for PS17 (p/n A03U 7308 00).
5. Improper actuation of SD4 (Paper Exit solenoid).

Note : In most cases, the jam occurswith 8.5x11 portrait only.
Check the actuation of the solenoid in the I/O mode, State Confirmation Mode, Code 80-0 for proper operation. Check to make sure that the throw of the gate
is above the fuser nip andadjust as necessary. Replace the solenoid (p/n 65AA R704 00)and Linkage (p/n 65AA 4928 0) as necessary.
6. The guide plate diverting the paper to the turnaround section may be bowed or cracked. Replace the Paper Exit Guide Swing Part (p/nA03U 8610 02).
Pleaseseeattached Parts Manual pages as a reference. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
180
SPECIAL NOTE : Solution contribution by Rick Johnson, DSM/Midwest Region and Gregg Gallant/Mark D'Attilio/Gary Scimeca/Freddie Burnham/Gary
Scimeca, Production Print/SSD
Description
FS-503, J-7220 (J72-20 for bizhub PRO 1050 series) jam code which may also be intermittent.
Solution
As copies are being exited from the stacker unit
CAUSE: The inner portion of the drive gear for the stack assist plate has worn. The excessive play of the hub causes the stack assist plate to intermittently
obstruct paper as its being fed into the stacker unit.
SOLUTION: The shaft, gear and set screw have been modified in this area. Replace the swing gear (p/n 15AA 9100 00). Replace the swing shaft (p/n 15AA
4285 1E) and install themodified screw (p/n 00z163081).
Note : Please refer to attached procedure for more detail concerning prevention of J72-20 (J-7220) jam code.
When making 2 or more stapled sets of a document. No jammay beindicated when making single sets or when running landscape sheets (8.5x11R,
8.5x14,...).
PROBABLE CAUSES:
1. Conveyance Guide Plates A and/orBare damaged.
Replace Guide Plate A(p\n 15AA 4505 0) and/orGuide Plate B(p\n 15AA 4506 0).
2. Failed Finisher drive board.

Replace the FS-503 Finisher drive board (p/n15AA -932 2F).
When stapling larger stacks. Paper exits about 2" and stops.
CAUSE: Timing in FS-503 exit roller.
SOLUTION: Perform the attached Intermediate Roller Position adjustment. To viewa PDF, you may need to download a free copy of Adobe Reader.
Description
FS-xxx, first page not aligned properly/not stapled in stapled sets.
Solution
CAUSE:Static build-up onalignment plate which causes the first page to stick.
SOLUTION:Wipe affected are with anti-static compound (Brillianize, Pledge, dryer sheet, etc.).
Description
PF-601/PF-602, paper tray lift or paper feed problems.
TheLCD still indicates out of paper,even after adding paper, andthe 5th paper tray does not lift.
The paper tray fails to rise after being loaded with paper and inserted.
181
Paper tray(s) will not lift.
Multi-feeding from Tray 4or Tray 5.
Skewing only when feeding from Tray 4or Tray 5.
Solution
TheLCD still indicates out of paper,even after adding paper, andthe 5th paper tray does not lift.
CAUSE:Photosensor (PS9 - paper lift upper limit) is operational in the IO test mode, butit is not dropping far enoughto signal the machinethat the tray is in the
lower position.
SOLUTION: Replace PS9 (p/n 08AA 8551 2).
The paper tray fails to rise after being loaded with paper and inserted.
CAUSE: The paper feed tire mechanism that is lifted when the tray is extracted from the machine to ease installation of paper is being damaged as the tray is
inserted into the machine. The mechanism is becoming misaligned, which results in the machine falsely detecting the paper lift tray as being raised.
SOLUTION: Position the bypass feed up down rack (p/n 65AA 4232 0) back a tooth and realign any misaligned plates. Instruct the customer to insert the
paper tray slowly into the PF-601 after the paper tray has been filled in order to allow the paper feed mechanism to return to its normal position prior to
contacting the PF-601 frame assembly.
Paper tray(s) will not lift.

PROBABLE CAUSES:
1. Upper limit sensor is actuated when the tray is down in the lower position.
Repair or replace the Tray 4/Tray 5 upper limit sensor, PS1/PS9(p/n 56AA 8551 2) or adjust the position of the feed assembly for proper upper limit sensor
operation. The operation of the sensor can be checked in the State Confirmation I/O mode code 23-7 or 23-8 (Tray 4/Tray 5). Upper limit activation
shouldindicate"1".
It is also advised to check the operation of the cam on the left hand side of the drawer that raises and lowers the feed assembly when the drawer is pushed or
pulled out.
2. Failed Tray 4 lift motor (M2)orTray 5 lift motor (M3).

Replacethe failed lift motor(p/n 56UA R791 00).
Multi-feeding from Tray 4or Tray 5.

CAUSE:One of the pins in the PF-601 connector has backed out.
SOLUTION: Remove PF-601 connector,inspect it for a backed out pin andrepair as needed.
Skewing only when feeding from Tray 4or Tray 5.

CAUSE: PF-601 adjusters (feet) were not used to secure the PFU to the mainbodyduring installation.
SOLUTION:PF-601 adjusters must be used to secure the PFU against the mainbodyas listed in the attached installation procedures. To viewthe PDF, you
may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Chuck Tripp/Ted Young/Michael McCarthy/David Aekus/Gregg Gallant/Jim Behrends, Production Print/SSD
Description
J-3203when duplexing or using Face down mode.
Solution
PROBABLE CAUSES:
1. Paper Exit sensor (PS13) is not flagging correctly.
Check the operation of PS13 in I/O mode 20-8. The correct reading is 000 (LOW) when no paper is present and 001 (HI) when paper is present. Replace
PS13 (p/n 08AA 8551 2)if needed.
Note : The Paper exit Relay Wiring/2 harness for PS13may also need to be replaced (p/n A03U N226 00) .
2. The Reverse Decurler Motor (M55) has failed.

Check the operation of M55 in I/O check modes 27-10 to 27-13 for forward rotation and 27-14 to 27-17 for reverse rotation. Replace M55 (p/n A03U M111
00) if needed.
3. Decurler roller drive couplers have significant wear.

Replace the decurler drive couplers (p/n A03U 8617 01 and p/n A03U 8631 00).
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Chuck Tripp, Production Print/SSD, Val Kenney, DSM Konica Minolta Business
Solutions and David Bruni Workgroup/SSD
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Description
RU-503/RU-504, J-7540 or J-7541 jam code. Paper jamming at the main body exit area.
Solution
PROBABLE CAUSES:
1. The RU paper entrance sensor (PS1) is not being activated or incorrect options are installed.
Please check the function of RU paper entrance sensor by entering the service mode and accessing the I/O test mode. The sensor is checked via code 75,
multi-mode code 46. Make sure the sensor changes state when blocked. To verify option-compatibility, please refer to the attached documentation. Usually
the combination of RU-504 and LS-501 causes the issue of J-7540 or J-7541 codes.
2. Possible incorrect alignment of the rod shaft on the main door cover/3, alignment to the door interlock switch (p/n 12QR 8601 1 - Key #3 on page 3 of the
RU-503/RU-504 Parts Guide Manual).
Check the alignment of the rod/shaft to the door interlock switch for proper actuation. Also check the operation of the switch in the I/O mode.
Notes :
a.For best results,viewing and performing this adjustment should be from the back of the machine/RU with therear cover removed.
b. J-7542 may also be indicated.
3. Paper dust on the de-curler sensor (PS62).

Note : Paper jamsexiting the ADU section when face down copying/printing. There is no paper in the RU.
CleanPS62 (p/n 13QA 8551 1).
4. A failed reverse/exit sensor (PS19) or actuator.

Replace the reverse/exit sensor (p/n 08AA 8551 2) or actuator (p/n 65AA 5131 1) as necessary.
Note : Paper is stopped in the reversing section.
SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD;Frank Crotts, Cobb Office Products, Inc. and Freddie Burnham/Ian Lynch/Ed
Bellone/David Aekus, Production Print/SSD
Description
SD-501, SC77-78 (B/W MFP) or C-1259 (Color MFP).
Solution
PROBABLE CAUSES:
1. PS35 or PS45 failed.
Replace PS35, Bundle press stage up/down home sensor (p/n 08AA 8551 2) and/or PS45, Bundle press stage up/down limit sensor (p/n 08AA 8551 2).
2. ICP1 has failed on the SDDB (FNS Driving Board assembly).

Replace the SDDB (p/n 15AN -932 1F).
At power up. Saddle stitch mode is grayed out on the operation panel.
3. The SD-501 is locked out due to a prevous mechanical malfunction.
In the Service mode, set software settings 34-0 through 34-7 to 0 (1050 series) or 7-0 through 7-1 to 0 (C6500 series).
Access the Service Mode:
a. Be sure that the ordinary copy screen is displayed.
b. Select Utility/Counter.
c. Press Stop ? 0 ? 0 ? Stop ? 0 ? 1.
d. [07 System Setting] (1050 series) or [03 System Setting] (C6500 series).
e. [01 Software SW Setting].
f.Press the [Down-arrow], [Up-arrow] key or the numeric keys to select a DIPSW bit number.
g. Press the [On (1)] or [Off (0)] key to set the selected bit number ON/OFF.
After code J72-73 was indicated (1050 series only).

4. If the shaft supporting Gear /B is loose or the gear backlash alignment is not correct, Gear /B (p/n 15AN 7719 0) or the stopper gear assembly (p/n 15AN
-689 0) may wear abnormally, or the teeth may be damaged.
Gear /B has been redesigned to be stronger and more resilient. If the original gear has been damaged, it should be replaced with themodified style.
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Notes :
a.When removing a gear from the shaft that supports the wire winding pulley, or when removing the stopper gear, position adjustment is necessary.
b. Please refer to Bulletin Number 6050 for additional detail. To viewthe PDF, you may need to download a free copy of Adobe Reader.
c. The C6500 series SD-501 already has the modified gear installed in production.
Only when trimming (may be intermittent).

5. The trimmer registration sensor (PS55) is not functioning due to a malformed sensor mounting bracket.
Inspect the sensor mounting bracket and adjust as necessary, To confirm correct sensor operation, use I/O input check code 71-68.
6. Possiblefailed Trimmer press home sensor (PS53) or flag. The flag of the trimmer sensor may have play in the mounting position resulting in timing
issues.
Check the sensor and actuator in the Machine condition 47 Mode, code 71 multi-code 64 (71-64) for proper operation and play in the actuator. Replace the
sensor (p/n 08AA 8551 2) as necessary.
SPECIAL NOTE : Solution contribution byKMBT (Japan);Allen Johnson, IKON Office Solutions, Norcross, GA and Mike McCarthy/Freddie Burnham/Ed
Bellone, Production Print/SSD
Description
J-9301 when duplexing.
Solution
PROBABLE CAUSES:
1. Poor conveyance of paper.
A Guide Sheet (p/n A03U 8159 00)is available to facilitate conveyance of paper.
2. Failure of Reverse motor (M32) orLoop motor (M57).

Swap motors to decide which motor is failing. Replace the failed motor (p/n 65AA 8011 2).
3. Failed Memory Control Board assembly (IMCB).

Replace the IMCB (p/n A03U H040 13).
Note :Normal parts replacement, an ADU rebuild and reflashing the firmware did not resolve the issue.
Replaced parts:ACDB, CVDB, DCPS1, DCPS2, M32, M54, M55, M57, OACB, PRCB, PS20, PS21, PS60, PS actuators and all clutches in the ADU.
ADU was also installed in a different machine and tested good.

SPECIAL NOTE : Solution contribution by Jake Towell -Digital Office Systems/Wichita, KS and Mike McCarthy/Ian Lynch, Production Print/SSD
Description
CodeJ-7217 when hole punching and duplexing using FS-520 or FS-607.
Solution
PROBABLE CAUSES:
1. The actuator for PS6 is hitting the paper exit guide plate when the paper exit section closes. This may cause PS6 not to be deactivated and register a jam.
Reform that the paper exit guide plate/lower assembly (p/n A04DA8960) if it is bent in the center and interfering with the actuator for PS6. Replace the paper
exit guide plate/lower assembly if necessary.
2. The Curl Adjustment is set to "Small".

Set the Curl Adjustment to Large or Middleusing thisprocedure:
c. Select Curl Adjustment.
d. Select Middle or Large.
e. Select OK.
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3. An incorrect Finisher Adjustment setting.

Recall Standard Data for the Finisher Adjustment usingthis procedure:
c. Select Recall Standard Data.
d. Select Factory Initial Data.
e. When Recall Factory Initial Data is displayed, select Yes.
f. Select Return.
g. Select Close.
h. Select Exit.
i. Select Exit.
Note : The Finisher Adjustments will be returned to the factory values after recalling factory initial data is selected. Readjustment of the Finisher
Adjustments may be necessary.
Description
SD-501/SD-506, "Trim receiver exchange" message after replacing trimmer board. Counter was reset.
Solution
CAUSE: The Trimmer Receiver board flag is blocking the Trimmer board replacement (EOL) sensor. Trimmer board was put in wrong position. (Possibly at
End Of Life position.)
SOLUTION: To correct:
1. Reposition the Trimmer Receiverboard toalign properly withthe EOL sensor (PS59).
2. Enter I/O mode and perform a 71-55, then a 71-58 and powerOFF the machineto get the blade in the correct positionallowing the Trimmer board to be
inserted and pushed all the way forward. (Be sure it is away from EOL sensor.)
3. Raise the spring loaded mechanism that engages/advances the position of the Trimmer board assembly then reset counter in I/O 71-95.
Note :Detailed steps are included in the attached document. To view the PDF, you may need to download a free copy of Adobe Reader.
Description
J-3201.
Solution
PROBABLE CAUSES:
1. Too much toner on page when printing with high toner coverage. There is a very high toner coveragewith the papersometimes wrapping around the fuser
roller and sticking thus causing the jam.
In the printer driver, select TONER REDUCTION which islocated under the IMAGE tab.
2. Incorrect setting of DIPswitch 8-5. This DIPswitch default is normally set to 0 or disabled.
Enable DIPswitch 8-5 setting to 1. Depending on paper type, thickness, weight and size, enabling this DIPswitch increases the reversing speed, closing the
timing gap between PS17 (Fusing Paper Exit) and PS13 (Paper Exit).
3. Paper Exit sensor (PS13) is not flagging correctly.

Check the operation of PS13 in I/O mode 20-8. The correct reading is 000 (LOW) when no paper is present and 001 (HI) when paper is present. Replace
PS13 (p/n 08AA 8551 2)if needed.
Note : The Paper exit Relay Wiring/2 harness for PS13may also need to be replaced (p/n A03U N226 00) .
4. Damaged linkage for paper exit gate or failed paper exit solenoid SD4. The jam occurs when duplexing either face up or face down. Paper stops in the
inversion section at reverse roller/Lw before entering the ADU section. All motors and sensors test good in state confirmation mode.
Test SD4 in state confirmation mode 80-0. Repair linkage (p/n 65AA 4928 0) or replace SD4 (p/n 65AA R704 00) if deemed necessary.
5. Broken Locking Cam.

Replace Locking Cam (p/n 65AA 5032 0).
Note : See attached document as a reference. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Mike McCarthy/Ed Bellone/Chuck Tripp/Freddie Burnham, Production Print/SSD
185
Description
J-1702. The jam may occuronly when running 11x17 or letter size duplexed.
Solution
PROBABLE CAUSES:
1. Guide plate/3is malformed.
Replacethe duplex section Guide plate/3 (p/n A03U 8403 00). For the guide plate location see attached photo.
SPECIAL NOTE : Solution contribution by .
2. Failed ADU conveyance clutch /3 (MC3)or ADU pre-registration clutch (MC18).

Replacethe failed clutch(p/n A03U M201 00).
SPECIAL NOTE : Solution contribution by KMBT (Japan); Jonathan Rooks,KMBS/San Diego and Freddie Burnham/Ed Bellone, Production Print/SSD
Description
J-7540.
Solution
CAUSE:Paper is jammed in the reversing section due toa failed Reverse/Exit sensor (PS19) and/or ADU sensor actuator.
SOLUTION: Replace PS19 (p/n 08AA 8551 2) and actuator (p/n 65AA 5131 1) as necessary.
Note : Check for shavings on the actuator. Please see attachment for parts reference. To viewthe PDF, you may need to download a free copy of Adobe
Reader.
SPECIAL NOTE : Solution contribution by Ian Lynch/Ed Bellone/Cesar Jimenez, Production Print/SSD
Description
PF-601/PF-602, J-1610 and/or J-1710 jam codes.
Solution
CAUSE: Horizontal conveyance clutch/1 (MC10), Horizontal conveyance clutch/2 (MC11) or Pre-registration clutch (MC12) has failed / is failing.
SOLUTION: Remove any jammed paper. Check clutch operation.
Service Mode ? Press [05 State Confirmation] ? [01 I/O Check Mode] ? Enter an output check code (29) ? Press [Access] key to switch to the
multi mode ? Enter the multi code (15 for MC10, 16 for MC11 or 11 for MC12) ? Press the Start key to activate load operation ? Press the Stop key
to deactivate load operation
Replace the failed clutch (p/n 56AA 8201 2).
Description
SD-501/SD-506, J-7584 (J72-89 for bizhub PRO 1050 series) when making booklets either trimming or not trimming.
Solution
PROBABLE CAUSES:
1. PS55 (Trimmer Registration) is always ON.
Check PS55 using I/O input code 71-68. The normal reading when not actuated should be LOW. If HI is indicated, the sensor may have failed or the
actuating mechanism is not functioning properly. Ensure that the black plastic actuator flagging PS55 is operating correctly. If necessary, replace PS55 (p/n
08AA 8551 2).
2. Improper operation of PS55 due to poor connection at CN291 of PS55 or a damaged wiring harness.
To check the functionality of PS55, perform the following:
a. Access the Service Mode and check the functionality of PS55 using the input mode code 71, multimode 68. The sensor should display a state of [L] when
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it is not flagged and change to a state of [H] when it is flagged.
b. If, the sensor displays a state of [H] when it is flagged or un-flagged inspect CN291 at PS55 to ensure that
c. If, the problem is still experienced after ensuring CN55 is properly attached to PS55, inspect the wiring harness leading to PS55 which is located on the left
side of the bundle press section (DC Relay Wiring /I). Wire ties could be too tight resulting in damage to the wire harness. Remove the wiring tie(s) to check
for possible harness damage. Repair or replace the wiring harness (p/n 15AN 9081 1E) as necessary.
Note : Please ensure that the harness has some slack to prevent disconnection.
Description
FS-520/FS-607, J-7216with paper jammedat entrance. Sheets foldthen jam.
Solution
CAUSE: Damaged mylar guide sheet(s) catchingcopies/prints entering the finisher.
SOLUTION: Replace the front guide sheet/3 (p/n A04D 7011 02) and/orrear guide sheet/4 (p/n A04D 7012 02). Please see attached Parts Manual pages as
a reference. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
SD-501/SD-506, C-1247 or SC77-66 (for bizhub PRO 1050 series). When making multiple sets of booklets the error code may be indicated after the 1st
booklet is trimmed and ejected.
Solution
PROBABLE CAUSES:
1. One or both of trimmer unit swing springs (left or right) has broken.
Replace both springs together - Swing spring/Left (p/n 15AN 5029 2F) and Swing spring/Right (p/n 15AN 5030 2F).
CAUTION : If the SD-501 serial number falls below 15AQ03302 or begins with the 15AN prefix, the modified Swing Plate/A (p/n 15AN 5027 1E) must be
2. The Bundle registration home sensor (PS34) has failed.

Replace the Bundle registration home sensor (p/n 08AA 8551 2).
3. The set screws securing the front pulley that drives the bundle press belts have loosened causing slack in the belt. This causes a misdetection of the
Bundleregistration home sensor (PS34).
Tighten the set screws, check belt tension and run the system to ensure error does not reoccur.
4. Paper scraps from the trimmer have packed into Bundle registration home sensor (PS34) causing the belt to overdrive which bends the sensor mounting
bracket.
Clean the sensor, remove the paper scraps and test the operation of the sensor in the I/O state confirmation modefor proper operation. Replace the sensor
(p/n 08AA 8551 2)if needed.
Reform the mounting bracket (Detection Plate/2)or replace the bracket(p/n 15AN 5188 0).To access the sensor, remove the Trimmer Unit.
Description
SD-501, J-7585 or J72-90.
Booklets are skewing.

When using center staple and trim with a small number of pages.
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Solution
PROBABLE CAUSES:
1. When the bundle clip releases the booklet at the lower limit position, uneven spring tension causes one side of the booklet to release before the other. This
will cause the booklet to skew and an intermittent J-7585 or J72-90 code.
Verify that the Paper Holding Springs are installed correctly (not reversed). If the springs are installed correctly try adjusting the spring tension on the side that
is not release correctly by unwinding the spring by a quarter turn. If problem persists replace the Paper Holding Spring/Left (p/n 15AN 5524 1E) and the Paper
Holding Spring/Right (p/n 15AN 5538 1E).
2. Trimmer gate not opening. PS55 (trimmer registration sensor) has failed.
Check the sensor status in I/O check mode 71-68 (H=home, L=other than home). If the the sensor does not change state correctly, replace PS55 (p/n 08AA
8551 2).
3. Firmware bug. (bizhub C6500/C6500P only)
Upgrade firmware to minimum version 20 (Phase 2). The latest version firmware and system software is available via the Konica Minolta Download Selector
or One-Stop Product Support.
4. Modified part is required.

Please install the modified Stopper Caulking (p/n 15AN -591 1).Refer to the attached Parts Modification Notice for details. To viewthe PDF, you may need to
Description
J-1705 or J-1706 when paper is fed from Tray 2 or Tray 3 respectively. Possibly J-1706 will occur ONLY when feeding from Tray 1.
Solution
PROBABLE CAUSES:
1. Intermediate conveyance clutch MC13 has 24V DC continuously. PRCB ICP27 is not OPEN. The PRCB has failed.
Replace the PRCB (p/n A03U R7B5 00).
2. Conveyance clutch 1 (MC13) has no power.

Check ICP28 on the PRCB to determine if it is OPEN.Check the wiring to the clutchfor a short to ground.Replace the PRCB (p/n A03U R7B5 00) if
necessary.
3. Damaged Tray 1 connector (cassette signal wire).

Note : J-1706 when feeding from Tray 1.
To locate the problem:
Check MC8 (pre-registration clutch)in I/O mode, 22-0.
Check for 24V DC at PRCB, CN400-4A.
Check for paper behind Tray 1.
Check for damaged Tray 1 connectors. In this case, replace male connector - cassette signal wire(p/n 65AA 9017 0E).
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Description
"Press Start to Restart" message while operating. Machine will stop and message will appear withno jam or faultindicated.
Solution
CAUSE: A hesitation (slippage) has occurred in the paper feed section causing a timing abnormality. This hesitation is not large enough to cause a jam code
but machine will detect the abnormality and halt operation. This issue is most prevalent when running glossy stock and/or during long runs.
SOLUTION: Clean/replace feed components of paper tray currently in use. In the case of thick or glossy stock, adjust the feed roller tension if issue is
occuring frequently.
Description
LS-501/LS-502, J74-02 (J-7402).
Solution
PROBABLE CAUSES:
1. Jamming in stacker tray and the previous copy being folded over in the tray. The rear stoppers were not returning fast enough and holding up the trailing
edge of copy. The next copy would hit this trail edge and fold it over and jam.
Replace rear stopper solenoid, SD3 (p/n 15AV 8255 0).
2. The front paper press lever is not functioning.

Replace the front paper press solenoid, SD6 (p/n 15AV 8253 0).
3. Conveyance Motor (M2) is failing which changes the conveyance timing due to varying paper speed.
ReplaceM2 (p/n 15AV 8002 0).
4. Worn Entrance Roller or Entrance Roller Bearings.

Replace the Entrance Roller (p/n 15AV 4604 0) or Entrance Roller Bearings (p/n 15AV 7504 0).
SPECIAL NOTE : Solution contributed by Dave Bridges, DSM, Western Region; Frank Bartosik, Illinois Paper Company and Ian Lynch, Production
Print/SSD.
Description
FD-501, SC77-33 (3-hole) or SC77-34 (4-hole) after approximately 30,000 punch operations. The codes for the color MFPs are C-1224 or C-1225.
Solution
CAUSE: Soilage, such as toner residue, is adhered to impregnated oil of the punch pin slide bearing which is attached to the punch pin (punch support
pedestal/A - p/n 13QR10100).
SOLUTION: Clean the punch pin and the punch support pedestal approximately every 100,000 punches. If the punch pin is damaged, replace the punch unit
(p/n 15AH-550 1).
Note : Use the procedure beginning on page 2 of attached Bulletin Number 6433 to clean the punch units listed in the included table. Punch units with
serial numbers greater than those listed were produced with a design that prevents binding. To view the PDF, you may need to download a free copy of
Adobe Reader.
189
Description
On the PF-601 and LU-202, when approximately 2000 sheets of coated paper are fed under low temperature environment, a no feed jam or misfeedoccurs.
Solution
CAUSE: The resin from the coated paper is attached on the paper feed roller, the separation roller and the pick-up roller. The friction coefficient of the pick-up
roller surface decreases and causes the misfeed.
SOLUTION: Clean the paper feed roller, the separation roller and the pick-up roller. Install the countermeasure against no feed jam/misfeed of coated paper.
Please refer to the attached Bulletin Number 6198 regarding the new style paper feed mechanism for the PF-601 and Bulletin Number 6381 regarding the
new style paper feed mechanism for the LU-202. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
Trimmed surface is poorly finished. For example, it is incompletely trimmed or the surface is burred.
Solution
CAUSE: The paper holding plate in the trimmer unit is not positioned correctly or the holding plate may become loose due to machine vibration while used.
SOLUTION: Remove the trimmer unit and reinstall the paper holding plate (A in the photo) correctly as instructed in the attached document. Trimming
performance is affected if the paper holding plate is not positioned correctly.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Ed Bellone/Ian Lynch, Production Print/SSD
Description
SD-501, J-7571 (color MFP) or J72-72 (B/W MFP) when folding or folding/stapling (making booklets).
Solution
PROBABLE CAUSES:
1.One or both of the bundle arms have become bent causing the booklet to remain on the clinchers or, be curled to the extent that the bundle sensor (PS14)
does notdetect the bundle when the booklet is at the top of the slope section.
Inspect the bundle arms and ensure that the arms are perpendicular to the fulcrum shaft where they are attached. If they are not perpendicular, gently reform
the arm(s).
2. The folding exit motor (M8) has failed.

Replace the folding motor (p/n 27LA 8001 2E).
SPECIAL NOTE : Solution contribution by Jim Behrends and Mark D'Attilio, Production Print/SSD
Description
J-1701 out of all trays including bypass except the LU-202.
Solution
CAUSE: Possiblefaulty Intermediate conveyance clutch 2, MC4 (p/n 56AA 8201 2), Intermediate conveyance clutch 3, MC5(p/n 56AA 8201 2)or paper feed
motor, M41 (p/n 65AA 8002 1).
SOLUTION: Check the operation of the Paper Feed Driving Clutch (29-1), MC5 (29-2) and the DC Brushless Motor (28-0) in the State Confirmation Mode.
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Description
SD-501, C-1256 (Color MFPs) or SC77-75 (B/W MFPs).
Solution
CAUSE: The saddle stitching hold motor (M21) has failed and damaged the SDDB.
SOLUTION: To check the operation of the saddle stitching hold motor (M21), perform the following:
2. Press Stop - 0 - 0 - Stop - 0 - 1.
3. Touch [05State Confirmation] on the touchscreen.
4. Touch [01 I/O Check Mode] on the touchscreen.
5. Input code 71-48 using the numeric keypad and the ACCESS key for the multi-mode.
6. Press the START key and observe the saddle stitching hold motor (M21) for movement. Replace the saddle stitching hold motor (p/n 15AN R720 00) as
necessary.
7. If, the saddle stitching hold motor (M21) fails to move after replacement; the SDDB (p/n 15AN -932 1F) should be replaced.
SPECIAL NOTE : Solution provided by Brian Dolan, KMBS Boston.
Description
J-3205.
Solution
CAUSE:Paper exit sensor, PS13, is not turned off within a specific time. Possible incorrect setting of dipswitch 8-5 in accordance to firmware version 25.
SOLUTION: Check for the proper setting of dipswitch 8-5 = 1 with firmware version 25 and above. See attached Bulletin Number 5898 for additional
information. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
J-9201. Jamming may occur when duplexing with paper jammed at the entrance to the duplexer.
Solution
PROBABLE CAUSES:
1. Photosensor in the cassette failed.
Replacephotosensor (p/n 08AA 8551 2). For the location of the photosensor see attached photo.
2. Conveyance Drive Board assembly failed. ICP2 on the Conveyance Drive Board (CDB) is OPEN.It supplies the 24V DC to the ADU reverse drive motor
(M32).
Check the motor operation in the I/0 mode, code 84, multicode 0 through 9. If the motor fails to operate, check the wiring between the Conveyance Drive
Board and the motor (p/n 65AA 8011 2).Check ICP2 on the CDB to see if it is OPEN. If so, replacethe Conveyance Drive Board assembly (p/nA03U H050
04).
CAUTION : Determine if the wiring or motor is shorted before replacing the CDB. For the location of the Conveyance drive board assembly see attached
photo.
3. The ADU Gate solenoid (SD10) is dirty or has failed.

Pull out ADU and remove any jammed paper. Remove the lower ADU cover then remove the slide assembly and plunger from the solenoid. Clean and apply
light grease to the slide assembly.
If the jamming persists, please replace the ADU solenoid assembly (p/n A03U R737 00).
SPECIAL NOTE : Solution contribution by KMBT (Japan); Stephen Schmelcke, Workgroup/SSD and Allen Coan, KMBS/Hartford, CT
191
Description
Wavy output of duplex and face down simplex.
Solution
CAUSE: The decurling roller is not turning under load.
SOLUTION: Inspect the Coupler(Coupling /B) to ensure it is sliding on the shaft. Remove any burrs from the Coupler and shaft, inspect the Decurler Motor
Assembly for proper drive coupling and replace the Coupler (p/n A03U 8631 00) if needed.
Description
SD-501, J72-72 (B/W MFP) or J-7571 (Color MFP).
When folding or folding/stapling
When conveying8.5x11 paper
Solution
When folding or folding/stapling
CAUSE: One or both of the bundle arms have become bent causing the booklet to remain on the clinchers or, be curled to the extent that the bundle sensor
(PS14) does not see the bundle when the booklet is at the top of the slope section.
SOLUTION: Inspect the bundle arms and ensure that the arms are perpendicular to the fulcrum shaft where they are attached. If they are not perpendicular,
gently re-form the arm(s).
When conveying 8.5x11 paper

CAUSE: The bundle arms intermittently do not move in close enough to hold the paper.
SOLUTION: Inspect the operation of the bundle arms and Paper Exit Drive motor (M10). If the operation is at all questionable, replace M10 (p/n 56AA 8011
2).
Description
SD-501, trimmer scraps are being exited on completed sets when using the trimming mode.
Solution
CAUSE: SD-501 (15AQ version) paddle motor (M33) not operating. A hardware DIP switch setting on the SD-501 control board needs to be changed.
SOLUTION: Access the hardware DIP switch on the SD-501 control board and set DIP switch 1 to the OFF position. This will enable M33 (paddle motor).
Description
FS-607, Vertical Position Punch Adjustment does not work.
Solution
CAUSE: The Paper Edge Detect Sensor Punch Adjustment has not been performed.
SOLUTION: Perform the Paper Edge Detect Sensor Punch Adjustment prior to performing the Vertical Position Punch Adjustment, follow these procedures:
2. Select Finisher Adjustment.
3. Select Punch Adjustment.
4. Select Paper Edge Detect SensorAdjustment.
5. Select START.
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6. When completed then perform the Vertical PositionAdjustment again.
SPECIAL NOTE : Solution contribution by Gregg Gallant and Ed Bellone, Production Print/SSD
Description
FS-503, J-7222 (J72-22) when exiting to sub-tray in the FS-503. Stapling operation feature functionsnormally when exiting to themain tray.
Solution
PROBABLE CAUSES:
1. FS-503 gate solenoid (SD2)not energizing (possible failure).
Check for SD2 energizing in FS-503. I/O check 72-47 (drops to 12V DC from 24V DC on one side). Check for 24V DC at FNSDB CN51-A12 andreplace
FNSDB (p/n 15AA-9322 F) if no 24V DC is present. Replace SD2 (p/n 15AA R724 00) if deemed necessary.
Note : Adjust the diverter solenoid to have the smallest amount of arc when actuated.
2. Possible open ICP1 on the finisher driver board.

Check the corresponding solenoids related to ICP1 for proper operation in the I/O state confirmation mode (SD2, SD5, SD7 and SD9). Check the connectors
and pins, "ohm-out" each solenoid side of the pins individually to machine ground to find the solenoid with the lowest resistance or shorted to machine ground.
After identifying the solenoid, replace the finisher driver board (p/n 15AA -931 2F) and solenoid at the same time to prevent further board failure.
Solenoid
SD2/SD9 (p/n 15AA -488 1)
SD5 (p/n 15AA -498 1)
SD7 (p/n 15AA R718 00)
3. Gate solenoid (SD2) is out of adjustment.

Adjust the gate solenoid SD2 for proper movement of the gate.
Note :The solenoid and gate are easily accessible from the rear of the finisher.
SPECIAL NOTE : Solution contribution by Mike McCarthy/Freddie Burnham, Production Print/SSD
Description
FS-607/FS-608/FS-611/FS-612, the trailing 1 inches of center-folded Letter R paper is folded. Tabloid size is folded over approximately 4 inches.
Solution
CAUSE: The tri-fold gate is stuck in the tri-fold position.
SOLUTION:Gravity will place this gate in the tri-fold position if either the gate arm is broken or the solenoid lever is broken or missing.Inspect and replace the
gate (p/n 13QJ 4442 1) and the solenoid lever (p/n 13QJ 4448 0) as needed.
Description
PF-601/PF-602, J-1610 jam code.
Solution
PROBABLE CAUSES:
1. The PFU DFeed Detect Adjustment was not performed after replacing the Multi-Feed Detection Board (MFDTB).
Perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual.
2. The PF Drive Board (PFDB) was just replaced and the multi-feed detection sensors are out of adjustment.
Perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual.
3. Failed Multi-feed Detection Board(Multi-feed Sensor assembly).

Replace the PF sensor board assembly (p/n 15AG -840 1E).
Notes :
a.You can check the operation of the sensor in the I/O mode, Output Check18-04 (pressing the START button).
193
b. After repacing the MFDTB,perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual. To viewthe PDF,
Description
SD-501/SD-506, staples are not folding over on sets.
Solution
CAUSE: Stapler Home Sensors HS1/HS3are not detecting home position. These sensors are in the Stapler unit, not the Clincher unit. SD9 or SD10 will NOT
fire until these sensors are made.
SOLUTION:First, clean these sensors. Replace thefailed corresponding stapler unit (p/n 15AN -550 1) as needed.
Description
PF-601/PF-602, intermittent C-0201, C-0202or C-0311error codes.
Solution
CAUSE: The harness in Tray 4 is pinched or failing.
SOLUTION: Replace the Cassette Drive Wiring harness (p/n A03X N103 02).
Description
Wrinkle and creasing when paper enters the SD-501. Paper is fed into SD unit straight, paper skews and a wrinkle/crease is formed.
Solution
CAUSE: Uneven pressure on paper feed. Worn or out-of-position SD-501 entrance roller (CONVEYANCE DRIVE ROLLER A).
SOLUTION: Replace the SD-501 entrance roller(p/n 15AN 4514 0).

Description
FS-607, intermittent J-7224, excessive paper curl and last page is not aligned when making booklets.
Solution
CAUSE: Possible incorrect setting of paper weight and or setting of finisher paper curl.
194
SOLUTION: Try adjusting the finisher paper curl. To do this, perform the following:
1. On the Machine tab of the display, select the adjustment button.
2. Select #4 Finisher Adjustments.
3. Select #8 Curl Adjustments.
Within this adjustment there are a number of adjustments depending on the functionality selected within the jobs.
Large, Middle, Small. For 1 to 1, duplex and folding
This adjustment adjusts the speed difference from the machine speed to the finisher drive roller speed which, in turn, will affect curl. Also affecting the curlis
the quality and type of paper, fuser temperature and the GSM paper weight of the tray settings.
Description
J-3203 (with RU-504/RU-506 installed) or J-7540 (without an RU installed).
Solution
CAUSE: Paper exit failure.
SOLUTION: Inspect/clean or replacepaper exit sectionone-way gear clutches/shafts.Some parts to check are:
PART NUMBER ITEM
25SA 7504 0 Bearing
A03U 8926 00 Paper Exit Roller/B
A03U 8925 00 Paper exit Shaft
A03U 8929 02 Regulating Shaft
A03U 9098 00 Paper Exit Gear/2 29T
A03U 8932 00 Stopper Spring
A03U 8931 01 Spacer /Rear
A03U 8930 00 Slide Plate
Note : Please see attached Parts Manual page as a reference. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Aristotle Arias, KMBS/LA South Bay
Description
SD-501, J72-81 (B/W MFP) or J-7578 (color MFP).
Solution
CAUSE: Bundle clip springs (Paper Holding Springs)are installed incorrectly. This causes application ofexcessive pressure,thus the folded copies are not
released.
SOLUTION: Reposition the spring(s) as shown in the attached document. Ifdamaged due to incorrect placement, replace them (p/n 15AN 5538 1E - Paper
Holding Spring/Right and p/n 15AN 5524 1E - Paper Holding Spring/Left).
Description
Creasing or wrinkling from front-to-rear prior to image transfer.
Solution
CAUSE: Incorrect Pre-registration loop adjustment.
SOLUTION: Adjust the Pre-registration loop:

1.Service mode.
2.01 Machine Adjustment.
3. 01 Printer Adjustment.
195
4. 07 Pre-registration Adj. Lower the value of the tray from which the creasing occurs. SPECIAL NOTE : Solution contribution by David Aekus, Production
Print/SSD
Description
SD-501, booklets are being exited without being trimmed if Trim is selected.
Solution
CAUSE:The bundle press lower limit sensor (PS47)is ON due to the sensor being contaminated, defective, or due to damaged wiring. This prevents the
bundle press from lowering to press the booklet to be conveyed to the trimmer.
SOLUTION:Observe the operation of the bundle press when making booklets.If the press does not lower to the booklet, perform the following:
1.Check the state of PS47 using I/O inputcheck code 71-50.If L is displayed, the sensor is on and the bundle press will not lower.
2. Begin by cleaning the sensor.If cleaning does not resolve the issue, replace PS47 (p/n 08AA85512).
3. If the problem remains, the wiring for PS47should be checked for damage.
SPECIAL NOTE : Solution contribution by Bob Moeller and Ed Bellone, Production Print/SSD
Description
PF-601, J-1604 when feeding from Tray 4 and J-1607 when feeding from Tray 5. Paper is not damaged and is stopped at entrance to main body.
Solution
CAUSE: Possibledipswitch setting is incorrect or communication failure with the PFDB.
SOLUTION: Set DIPSW 19-4 (PF multi-feed detection) to ON andif this does not resolve the problem, reseat connectors on the PFDB. Replace the PFDB as
neccessary (p/n A03X H010 17).
Description
PF-601, J-1608 after installing the modified plate forcurled which ismentioned in attached Bulletin Number 6546. This is mostlycaused by feeding12x18
heavy stock.
Solution
CAUSE: Feed timing is incorrect for Tray 5.
SOLUTION: Perform attached Registration Loop adj (Printer Adjustment) for Tray 5.
Description
J-1701 or J-3102 while feeding out of any tray.
Solution
CAUSE: Paper accordions and crashes into the registration roller. Possible bad connection, damaged or backed out pins of connector.
SOLUTION: Check the operation of Registration sensor (PS22) and Registration motor (M30) in the I/O State Confirmation for proper operation. Check the
intermediate connector CN693 (double male connector) of the ADU driver board for loose, backed out or damaged pins. Replace this wiring harness (p/n
A03U N149 01, Fixing Drive Wiring/1) as needed.
196
Description
Can coated stock be fed from the main body trays?
Solution
As stated in the Product Specification section of the Service Manual, the main body trays (Trays 1, 2, 3) only support single sheet feeding of coated paper.
Note : If multiple sheets are fed from the main body trays it may cause J-1101 (Tray 1), J-1201 (Tray 2), or J-1301 (Tray 3) jams.
Description
J17-02 only when duplexing.
Solution
CAUSE:ADU loop timingis incorrect.
SOLUTION:To adjust the ADU loop timing, perform the following:

1. Access service mode.
2. Touch Machine Adjustment.
3. Touch Printer Adjustment.
4. Touch Registration Loop Adjustment.
5. Touch the down arrow to second screen.
6. Select appropriate size and weight to adjust.
7. Increase loop values until the jamming is corrected.
Description
LU-202, J-1501 when feeding from the LCT.
Solution
PROBABLE CAUSES:
1.PS107 (LU exit sensor) in the LCT has failed.
Replace PS107 (p/n 56AA 8552 1).
2. Failed LU-202 pre-registration sensor (PS106).

Replace the Conveyance Photosensor (p\n 56AA 8552 1).
3. MS1 (front door interlock) or MS2 (upper door interlock) has failed or is not being actuated. Feed/take up tires and paper feed motor M1 do not rotate.
Confirm that 24V DC is present at CN815-10 (red wire) on M1 paper feed motor. If not present, confirm 24V DC on the LUDB at PJ815-10 (red wire). If 24V
DC is present on the LUDB and not at M1, repair/replace MS1, MS2 or the wiring harness (p/n 12QR 8601 1 for the Interlock Switches and p/n A03W N102
01 for LCT Signal Wiring/1).
Note : The 24V DC supply to M1 flows from LUDB through MS1 to MS2 to M1. MS1 and MS are safety interlocks (PS115 and PS100 are also actuated and
work in conjunction with MS1 and MS2).
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD and Mike Zych, Midwest District Service Manager-GSS
Description
Excessive paper curl causing jamming in the finishing features of a Professional configuration.
Solution
CAUSE: Curl Reform Direction is incorrectly set for the RU unit.
SOLUTION: To set the Curl Reform Direction, perform the following:

1. Select the Adjustment button on the touch screen of the Machine copy screen.
3. Select RU Adjustment.
4. Select Curl Reform Adjustment.
5. Depending upon the conditions and direction select either OFF, Upper, or Lower.
6. Select Exit to return to main menu.
197
Description
Lead edge of paper is wrinkling when duplexing.
Solution
CAUSE: When a high coverage image is printed in duplex mode, paper may be wrinkled at the paper exit decurler entrance due to strain which is caused by
the difference of paper contraction ratio between the non-image area and the image area.
SOLUTION: Reduce the paper exit decurler roller pressure setting in duplex mode by setting DIPSW 4-4 to 1.
Description
FS-607, J-7248.
Solution
PROBABLE CAUSES:
1. The folding pass-through sensor (PS26) does not turn OFF within a specified period of time after it turns ON.
Remove any jammed paper in the FS/main body. Check the operation of the sensor PS26 (FS-607 PartsManual, STACKER, page 18, p/n 08AA 8551 2),
actuator (p/n 13QE 4828 0) and actuator tension spring (p/n 13QJ 4354 0) in the I/O state confirmation mode, code 72-45, for proper operation. Replace parts
as necessary.
2. High toner coveragecreates anadhesive effect causing paper to stick to the folding knife. This usually occurs when Half-folding two sheets; first sheet
foldsthen exitsand the second sheet stays in thefolding rollers.
Lower the fuser temperatureto lessen the chance that paperadhere to folding knife.
Recommendation: DIPSW 19-1= 0 , 19-2= 1 19-3= 0 (-10 C)
Mode
19-3
19-2
19-1
-30 C
-20 C
-10 C
198
Standard
Upper roller: standard

Lower roller: +10 C
Standard
Standard
Standard
1
SPECIAL NOTE : Solution contribution by Freddie Burnham and Mike McCarthy, Production Print/SSD
Description
FS-503/FS-520/FS-607, J-7301.
Solution
CAUSE: The main tray exit sensor PS10 ( FS-503 -p/n 13QA 8552 1) or PS6 ( FS-520/FS-607 -p/n 08AA 8551 2) turns ON while in idle.
SOLUTION: Remove any jammed paper in the finisher/main body. Check the operation of PS10 in the I/O state confirmation mode, code 72-13 (FS-503)
orPS6, code 72-6 (FS-520/FS-607). Clean and/or replace the sensorif necessary.
Note : Please see attached pages from each finisher Parts Manual as a reference. To view a PDF, you may need to download a free copy of Adobe
Reader.
Description
199
LS-501/LS-502, will not raise or lower.
Solution
CAUSE:The LS main tray has been isolated by software switches.
SOLUTION:Check software switches: 33-6 for LS-501 and 33-7 for LS-502.For normal operation, the switches should be OFF.If either is isolated, the switch
will be ON.
SPECIAL NOTE : Solution contribution by Bob Moeller/Ed Bellone/Ian Lynch, Production Print/SSD
Description
Finisher option capable of printing 13x19 jobs to the stapler main tray. The selection is "grayed out" in the printer driver properties for the FS-520/FS-607.
Solution
This is a normal operation with the FS-520 and FS-607 finishers for both print and copy operations. The physical specifications for the FS-520/FS-607
finishers do not support the output of 13x19 paper to the main tray. The paper can only be exited to the sub tray.
Output of 13x19 paper to the main tray is only available with the FS-503or FS-521 stapler finisher.Please refer to the attacheddocument for a listing of the
FS-503/FS-521/FS-520/FS-607 specifications.To view the PDF, you may need to download a free copy of Adobe Reader.
Description
SD-501/SD-506, trimming scraps overflow at the scrap guide or trimming failure occurs if 15mm or more is trimmed.
Solution
CAUSE:The trimming scrap removal paddle rotates in the reverse direction when 15mm or more amount is trimmed. It is the specification (this is toensure
the paddle tipstouch the long-width scraps).
Since the scrap dropping position changes, the scraps may not drop into the scrap box smoothly, depending on type of paper.
SOLUTION:Checkthe areas whichcan prevent scraps from dropping into the box.
The blacktrimmer scraps guideattached on the trimming unit sideis loose.In that state, the dropping path is narrowed.Attach theguide properly.Thismay
occurif the paddle unit was installed in the field.
If the customer always trims 15mm or morefor their booklets, remove the paddle once and watch the operation.The scraps drop byweight.
Note : When removing the trimmer paddle, remove the paddle shaft part only.It is not necessary to remove the whole paddle unit.
Description
FS-503, paper conveyance issues. Paddles not properly turning.
Last sheet is misaligned in a stapled bundle.

J72-20 when stapling. Paperis not fully entering the stacker resulting in mis-stapled sets or jamming.
Abnormal noise when when jobs are output to the sub tray.
Solution
PROBABLE CAUSES:
1.If load to the stacker paddle motor increases, the stepper motor may lose timing, stopping the paddle shaft rotation.If this happens, paper alignment in the
stacker section in staple mode is affected and the last sheet may be misaligned in a stapled bundle.
The finisher program has been updated.The paddle motor driving frequency and acceleration and deceleration curve specification have been changed.The
change has been appliedin the FS-503finisher program version 71 ( for bizhub PRO 1050 series only ) and version 27 ( bizhub PRO C6500/C6500P only
).Thefirmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
'Download MSDS, Drivers, Firmware and more'. Also, please see the attached files (in case the Download Selector cannot be accessed).
Note : To viewthe Release Notes PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
2. The stacker regulating belts (paddles) are not turning due to the paddle motor (M2) not functioning. Paperis catching on the paddles.
Check the operation of M2 using I/O check mode, output code 72-76. If the motor does not function or is noisy/sluggish, replace M2 (p/n 15AA R738 00).
SPECIAL NOTE : Solution contribution by Bob Moeller and Greg Lantowski, Production Print/SSD
200
Description
C-1243 (SC77-62 for bizhub PRO 1050 series) when making booklets. Paper may jam in folding exit section.
Solution
PROBABLE CAUSES:
1. The folding knife drive gear is damaged.
Replace theFolding Gear (p/n 15AN 7704 0).
2. The M8 drive gear is damaged.

Replacethe Conveyance Idling Gear (p/n 15AN 7737 0).
3 The folding conveyance motor (M4) doesn't rotates in the reverse direction to rotate the folding rollers /1 and /2 in the reverse direction to release the paper.
Replace the M4 motor on SD 501(p/n 15AA 80050).
Description
J-7568 after the second sheet of a saddle stitch booklet has entered the accumulator. Paper is stopped and does not go into the right angle conveyance
section.
Solution
CAUSE: The right angle conveyance motor (M6) has failed.
SOLUTION: Check the operation of M6 using I/O mode 71-6.ReplaceM6 (p/n 56AA 8011 2)if it does not turn.
Description
FS-503, MAX 2 SHEETS CAN BE STAPLED, STAPLE MODE IS NOW RELEASED message and unable to staple more than 2 sets.
Solution
CAUSE: The maximum staple amount needs to be changed.
SOLUTION: To program the amount of stapled copies, perform the following:

2. Select Finisher Adj.
3. Select Output Quantity Limit.
4. Select the staple mode and corresponding paper weight.
5. Input a new staple amount.
SPECIAL NOTE : Solution contribution by Mark D'Attilio and Jim Behrends, Production Print/SSD
Description
Belt tracking issues.
Solution
CAUSE: Possible incorrect assembly of spacer washers of the Intermediate Transfer Section. The March 2008 bizhub Parts Manual diagram is incorrect.
SOLUTION: Check to make sure that Key 18 and Key 20 (p/n 65AA 2747 0, spacer A andp/n 65AA 2746 0, spacer B) are together and sandwiched
in-between Key 10 and Key 17(p/n A03U 5593 00, Collection Gear/Upper 42T andp/n 65AA 2627 0E, Tension Plate/Front). If replacing Key 1 Driving Roller
Assembly (p/n A03U R733 00) it would be good practice to replace Keys 18 & 20 at the same time to reduce tracking issues.
Note :Parts department has been notified.
SPECIAL NOTE : Solution contribution by Dale Leonard, KMBS/Kansas.
Description
201
J73-15 or J-7374 at power up.
Solution
CAUSE: A piece of paper is blocking PS54 (Bundle sensor /4).
SOLUTION: Visually inspect PS54 for paper or dust. Check PS54 in the input/output mode, code 71, multi-mode 67. In normal condition the sensor should
read LOW.
Description
How to enable/disable Job Offset Mode.
Solution
To enable/disable Job Offset Mode, perform the following:
2.Touch [02 User Setting] on the touchscreen.
3.Touch [03 Common Setting] on the touchscreen.
4.Next to the Job Offset Mode selection option displayed on the touchscreen, touch [ON] to enable or [OFF] to disable.
Description
SD-501, C-1248 (when installed on Color models)or SC77-67 (when installed on B/W models).
Solution
PROBABLE CAUSES:
1. The overlap home sensor (PS17) located at the bottom of the SD right side has become dislodged or damaged possibly due to a paper jam.
Inspect PS17 (p/n 13QA 8551 2) and the overlap mechanism for damage. The belt for the overlap mechanism may have also come off the pulleys.Place belt
back on pulleys and readjust tension using the belt tension mechanism.
Note : To inspect, the SD unit must be pulled away from the accessory to which it is attached.
2. Improper operation of the Conveyance Guide Plate section.

Check the proper operation of the Conveyance Guide Plate section latch, magnets, idler rollers, and pressure springs. Check that any of the springs are not
missing and supply sufficient pressure, that the idler rollers are not dislodged, loose or missing. The drive and idler rollers should turn properly and should not
be contaminated. All the magnets should not be loose or wedged between the two plates. Replace parts if necessary.
PART NUMBER ITEM
55FA 1210 1 Magnet Catch X
15AN 4536 0 Idler Roller
15AN 4762 00 Idler Roller/2
15AN 4557 0 Conveyance Pressing Spring A
15AN 4559 0 Conveyance Pressing Spring D
Description
FD-501/FD-503, J73-06or J-7359 at power up.
Solution
202
CAUSE: The connector to the main tray exit sensor (PS18) has become dislodged from the sensor, resulting in a false jam detection.
SOLUTION: To check the operation of the main tray exit sensor (PS18), perform the following:
1. Access theI/O mode and use input code 70, multimode 13 to check the operation of the sensor.
2. If, additional accessories are attached to the exit of the FD-501/FD-503 they will have to be removed to access the main tray exit sensor.
3. Reattach the connector to the main tray exit sensor if it is dislodged and check the operation of the main tray exit sensor.
Description
SD-501, J-7576 error code when folding.
Solution
CAUSE: Folding Roller/1 is damaged (rubber is pulled away from the metal roller).
SOLUTION: Replace the Folding Roller/1 (p/n 15AN 4851 0).

Description
The FS-503 cannot be set to stack paper until the exit tray reaches the lower limit switch (as can be set on a bizhub PRO 1050/FS-503).
Solution
CAUSE: This is machine specification.
SOLUTION: The FS-503 exit tray drive gears will not support the additional weight of heavy stock paper that is commonly run through these machines.
Description
J73-03 or J-7308 is indicated on the control panel. The jam code may not be resettable.
Solution
PROBABLE CAUSES:
1. Paper jammed in the stacker area of the finisher. The stacker empty sensor PS20 (p/n 13QA 8552 1 for FS-503 or p/n 08AA 8551 2 for FS-607) turns ON
while in an exit jam or in idle.
Remove jammed paper in the finisher/main body (if any). Check sensor PS20 in the I/O state confirmation mode, code 72-30 (FS-503) or 72-23 (FS-607), for
proper operation. Also, for the FS-607, check sensor actuator (p/n 13QE 4828 0) and actuator tension spring (p/n 13QE 4808 0) for defects and replace parts
as necessary.
2. Incorrect Finisher Control Board (FNSCB) installed in the FS-607 (Color MFPs only).
Determine if the Finisher Control Board (FNSCB) has recently been replaced. The FNSCB for the FS-520 (p/n A0DR H010 00) looks identical to the one used
in the FS-607 (p/n A04D H010 02).
Description
FS-607, J-7226. May have a "Remove paper from bottom delivery of finisher" message when tri-folding.
Solution
PROBABLE CAUSES:
1. The folding paper exit sensor PS25does not turn OFF within a specified period of time after it turns ON.
Check the sensor in the I/O State confirmation mode for proper operation (72-44). Clean, adjust, and replace as necessary (p/n 08AA 8551 2). Please see
attachedpage from the Parts Manual as a reference.
203
2. The folding full sensorPS29 and LED is dirty or faulty.

Check PS29 both sensor and LED in the I/O State Confirmation mode for proper operation (72-46). Clean or replace as necessary. (sensor p/n 12AR 8551 2
and LED p/n 13QJ 8551 0). Please see attached PS29 page from the Parts Manual as a reference. To viewthe PDF, you may need to download a free copy
of Adobe Reader.
SPECIAL NOTE : Solution contribution by Freddie Burnham and Mike McCarthy, Production Print/SSD
Description
FS-607, wrinkling during Letter fold.
Solution
CAUSE: Guide Plate 3 assembly andthe wiring in close proximity to the guide platemay need to be replaced if impeding paper conveyance.
SOLUTION:Install the following parts:
Relay Wiring /F (p/n A04DN20800) -new part
FNS Wiring /C (p/n A04DN11311) - shape change

Guide Plate 3 assembly (p/n A04DA7241) -position change
See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
Description
FS-520/FS-607/PK-512, J-7243.
Solution
CAUSE: The punch home sensor (PS301) does not turn ON within a specified period of time after the punch motor (M301) turns ON. Or, the paper size
sensor (PS305) does not turn ON within a specified period of time after the punch shift motor (M302) turns ON.
SOLUTION: Remove jammed paper in the FS/main body, if any. Check the operation of the sensors PS301 and PS305 (p/n 08AA 8551 2) in the I/O state
confirmation mode 72-57 and 72-64 for proper operation and replace as necessary. Also check the operation of the motors M301 (56GA 8006 2) and M302 in
the I/O state confirmation mode 72-69 (M301 punch motor home position search) and 72-70 (M301 punch motor punching), and 72-65 (M302 Punch shift
motor home position) and 72-66 (M302 punch shift motor).
Description
FD-501, the half fold is varying on standard paper by 3mm.
Solution
CAUSE: The FD-501 folding rollers are contaminated.
SOLUTION: Clean the FD-501 folding rollers with alcohol.

Description
Error code J72-30 (J-7230).
204
Solution
CAUSE: After the paper exit driving shaft has been replaced the jam occurs. Light shielding tape was not applied to some replacement parts. This occurs
only with replacement parts; production machines are not affected.
SOLUTION: Apply black vinyl tape to the shaft as instructed inBulletin Number 6598. It is preferable to use tape with a matte (non-glossy) finish. Obtain the
tape locally.
PARTS INFORMATION
The following spare parts may not have tape applied. If they do not, apply it as instructed in attached Bulletin Number 6598 when installing the part into the
machine.
Description
FS-607, 13x19 glossy/thick paper is unable to exit from the subtray.
Solution
CAUSE: Worn foam exit rollers.
SOLUTION: Inspect/replace the foam exit rollers (exit roller A, p/n 122H48251 and exit roller/B, p/n A04D890400).
Description
PF-601/PF-602, J-1603 and J16-04.
205
Solution
CAUSE: Conveyance cluches 1, 2 and 3 are not working; no power. Check ICP6on the PFU driver board which supplies 24V DC to the clutches.Checkwiring
and the clutches for a short.
SOLUTION: Replace the PFU driver board (p/n A03XH010) if necessary.

Description
FS-607, staples uneven on saddle stitch booklets.
Solution
CAUSE:The staplers are out of parallel.
SOLUTION:Perform the attached Stapler Position Adjustment. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
Description
FS-607,message to empty booklet tray.
Solution
PROBABLE CAUSES:
1. Actuator for PS25 the Folding Exit Sensor is not moving properly.
Clean or repair the PS25 actuator (p/n 129X 4850 0) and spring assembly.
2.FNSCB has failed.

Replace the FNSCB (p/n A04D H010 02).
IMPORTANT : The following information isa temporary countermeasure to allow operation ofthe FS-607 while awaiting a replacement FNSCB. Operation
of unit must be monitored at all times when these settings are applied as jamming/damage may occur.
In some cases the messagecan be cleared by resetting communication with the FNSCBby setting DIPSW 18-5 to 1 (Faulty part isolation of the
fold-and-staple function of the SD), recycle power, set DIPSW 18-5to 0 .
If the message clears, set DiPSW 15-3and 15-4 to 1 . This allows the machine to continue printing even if an alarm stop signal is received (tray full, tray lower
limit, waste full, etc.) from the FD/FS/LS/SD. DIPSW 15-3 and 15-4 will need to be set back to 0 after the FNSCB is replaced.
SPECIAL NOTE : Solution contribution by Gregg Gallant and Chuck Tripp, Production Print/SSD
Description
Creasing output pages.
Solution
CAUSE: Fixing paper exit roller tracks to one sideonthe shaft.
SOLUTION: Replace fixing paper exit roller (p/n A03U 7209 00).
Note : See attached photo of the roller position.
Description
Paper skewing in the folding portion of the FD-501.
Solution
CAUSE: The roller release solenoids in the right angle conveyance section are binding or are improperly adjusted causing the paper to skew prior to being
folded.
SOLUTION: Disassemble and clean with alcohol the 2 roller release solenoids in the right angle conveyance section. After reassembly, perform the
adjustment as outlined in the attached FD-501 section of the Field Service Manual. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can
206
Description
Tray 4 and/or Tray 5 drop even if the down stoppers are set to not drop when the tray is withdrawn.
Solution
CAUSE:The PF-601 or PF-602 Control Gear /2 (18/28T) has failed and is slippingwhich allows the tray to drop.
SOLUTION:ReplaceControl Gear /2 (p/n A03X 6996 00).

SPECIAL NOTE :Solution provided by Shane Bullis -Impact Networking, LLC, Madison, WI
Description
LS-501, J74-03 (J-7403) when duplex pages are output to the sub tray.
Solution
CAUSE:Conveyance Motor (M2) is failing which changes the conveyance timing due to varying paper speed.
SOLUTION:Replace M2 (p/n 15AV 8002 0).

Description
FS-607, C-1111 or C-1112 error code when folding and stapling. Stapling function without folding is OK.
Solution
CAUSE: Wiring harnessto RB (FNS Driving Board Assembly) and FNSCB (FNS Control Board Assembly) is shorted.
SOLUTION:There are two (2) harnesses that may be shorted.
Inspect/replace FNS wiring/G (p/n A04D N201 00) which provides the interface connection from CN24 on the RB and CN13 on the FNSCB.
Inspect/replaceFNS wiring/A (p/n A04D N111 00) which provides the interface connection from CN22 and CN23 on the RB to CN12 and CN11 on the
FNSCB.
Description
SD-501, SC77-61 (C-1242), SC77-65 (C-1246) or SC77-72 (C-1253).
Solution
CAUSE: The Slope Unit has become damaged.
SOLUTION:Repair or replace the Slope Unit (P/N 15AN -500 1).

207
Description
FS-607, folding leading edge corner (dog earring) on single-sided face down output jobs with 8.5x11 paper.
Solution
CAUSE: Failedpaper exitDecurler Sensor (PS62).
SOLUTION: Replace the Decurler Sensor(p/n 13QA 8551 1). To confirm if the sensor has failed, PS62 can be checked in I/O Check Mode using code 20,
multi code 13.
Description
PF-601, J-1608 jam code when feeding from Tray 4.
Solution
CAUSE: Tray 4 lock bearings are dirty or have failed.
SOLUTION: Open the PF front door, PF vertical conveyance door, horizontal conveyance door/Rt, horizontal conveyance door/Lt and remove any jammed
paper.Clean or replace the tray lock bearing (p/n 56UA 7502 0).
Note : For reference as to part location,please see attached PF-601 Parts Manual page. To viewthe PDF, you may need to download a free copy of Adobe
Reader.
SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Description
How to replace folding roller/5 in the FD-501 and FD-503.
Solution
Refer to the attached PDF document for the folding roller/5 replacement procedure.
To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
SD-501/SD-506, unable to select 50 sheets saddle-stitched when running 20lb bond through the machine.
Solution
CAUSE: The paper weight definitions for the main bodymay not correspond to the paper weight definitions for the SD. When identifying 20lb (72~91g/m2) on
the main body, the SD specifications may categorizeit as 82~91g/m2 and only allow 30 sheets stapled/folded.
SOLUTION: If necessary, set the main body paper weight to 62~71g/m2 category to allow saddle-stitching to take place.
Description
FS-520/FS-607, J-7229.
Solution
CAUSE: The main tray paper exit sensor PS6 (p/n 08AA 8551 2) does not turn OFF within a specified period of time after it turns ON (while in the
208
non-stapling mode). The sub tray paper exit sensor PS1 (p/n 08AA 8551 2) does not turn OFF within a specified period of time after it turns ON (while in the
stapling mode).
SOLUTION: Remove anyjammed paper in the finisher/main body. Manually check the operation of the sensors in the I/O State Confirmation mode. Look
forbinding or nicked actuators (p/n 20AK 4809 0for PS1 and p/n 13QE 4828 0 for PS6) and replaceif necessary.
Description
SD-501, paper skewing/jamming.
Solution
CAUSE: Guide Sheet/A is damaged.
SOLUTION: To prevent damageof Guide Sheet/A, Cushion/1(quantity of 3) and Cushion/2(quantity of 4) are available. In accordance with this, the part
number of thePaper Adjusting Unit has been changed. See attached Parts Modification document for details. To view the PDF, Adobe Reader must be
Description
FS-607, J-7301jam code.
Solution
CAUSE: Either PS5 (p/n 08AA 8551 2) or its actuator (p/n 13QE 4807 0) have failed in the stacker unit.
SOLUTION: Replace PS5 and its actuator as a set.

Note : The operation of the stacker entrance sensor PS5 can be checked in I/O Check Mode using code 72-17.
Description
J-17xx codes when feeding from bypass; any paper size or weight.
Solution
CAUSE: Dirty or failed bypass feed clutch (MC8).
SOLUTION: Clean and/or replace bypass feed clutch (p/n 56AA 8201 2).
Description
Paper curls or a corner is folded only at thelead edge on reverse exiting.
Solution
CAUSE: The reverse exit photosensor (PS19) connector at reverse exit section is disconnected.
SOLUTION: Check that the reverse exit photosensor (PS19) connector is properly connected. Regardless of the connection status of the connector, change
the routing of the connector wiring as shown in the attached file. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
Note : Even if the sensor connector is disconnected, no paper jam occurs, since the machine is operated with timer.
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Description
FS-520/FS-607, J-7218 when creating a booklet.
Solution
CAUSE:Worn or damagedconveyance roller (Entrance Roll /4).
SOLUTION: Replace conveyance section entrance roller (p/n A04D 7007 01)if necessary.
SPECIAL NOTE : Solution contribution by Freddie Burnham and Ed Bellone, Production Print/SSD
Description
FS-607, hole-punched sheets are out of alignment in the lead-to-trail direction.
Solution
CAUSE: Paper Edge Detect Sensor adjustment needs to be performed.
SOLUTION: Perform Paper Edge Detect Sensor adjustment.

3. Select Punch Adjustment.
4. Select Paper Edge Detect Sensor Adjustment.
5. Press Start.
SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD
Description
FS-607, copies are buckling upon exit.
Solution
CAUSE: Possible bad/worn conveyance roller.
SOLUTION:Check the operation of the conveyance rollers in the State Confirmation I/O Mode. Replace the rollers as needed.
CONVEYANCE ROLLER 2 (p/n 14JS 4512 0)

CONVEYANCE ROLLER 3 (p/n 13QE 4513 2)
CONVEYANCE ROLLER 4, (p/n 13QE 4531 0)
Description
FS-607, J-7220, stapled sets not being exited.
Solution
CAUSE:The paper exit arm in the stacker is out of adjustment not allowing the sets to be exited.
SOLUTION:Reference the attached adjustment procedure for detailed instructions. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can
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Description
FS-607. J-7101 or J-7217.
Solution
CAUSE: Finisher or finisher firmware not being recognized. Possible faulty Punch Kit Driver Board (PDB).
SOLUTION:Disconnect the punch unit, PK-512, to see if the finisher or finisher firmware is now recognized. If so, replace the PDB (p/n A04F H010 01).
Description
FS-607, severe skew on non-stapled sheets exiting the finisher.
Solution
CAUSE: The Stopper Part (foam pad)located on the underside of the finisher Paper Exit Guide Plate is interfering with movement of the exit guide plate.
SOLUTION:Remove the foam stopper parts (2) from the underside of the exit guide plate.For reference, see attached pages from theFS-607 Parts Guide
Manual,Keys 29 and 33. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
C-0101 only when duplexing.
Solution
CAUSE: One or more failed clutches in ADU.
SOLUTION:Replace MC1, MC2, MC3 (p/n A03U M201 00) and MC4 (p/n 56AA 8201 2) as needed.
Description
FD-501, J-7507 when using Z-fold and punch with mixed sizes.
Solution
SOLUTION: Upgrade firmware to minimum version 20 (Phase 2). The latest version firmware and system software is available via the Konica Minolta
Description
FS-503, C-1103 (SC77-03 for bizhub PRO 1050 series)soon after power up.
Solution
CAUSE: Failure of Alignment home sensor /Rr (PS8).
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SOLUTION: Swap PS8 with Alignment home sensor /Fr (PS31). If the problem changes, replace PS8 (p/n 08AA 8551 2).
Description
FS-607, stops at 500 sheets of 11x17when using the main tray. The specification for the tray limit is 1500 sheets for 11x17.
Solution
CAUSE:Heavier stock paper is used.
SOLUTION: The 1500-sheet capacity is only for 11x17 (or larger)80gsm paper. If any other paper above 210gsm is mixed into the job, the tray capacity will
lower to 500 sheets.
Description
FS-503/FS-520/FS-521/FS-607, J-7101.
Solution
CAUSE: Front door open jam. Door switch (MS1) was turned OFF when printing. The front door and, if installed,the PI-502upper door were opened
whileprinting.
SOLUTION: Remove any jammed paper in the finisher or main body. Check and close all doors of the finisher, PI and main body. Check the operation ofMS1
(p/n 12QR 8601 1)in the I/O State Confirmation (47) mode and replaceif necessary.
Description
FS-607, C-1111.
Solution
CAUSE: Clincher malfunction. Failed FNS Driving Board Assembly (RB).
SOLUTION: Replace theRB (p/n A04D H020 12).
Description
FS-607, J-7225.
Solution
CAUSE: The folding paper exit sensor (PS25)does not turn ON within a specified period of time after the folding knife motor (M19) turns ON.
SOLUTION: Check the sensor (72-44) and motor (72-43) in the I/O State confirmation mode for proper operation. Clean, adjust, and replace as necessary
(p/n 08AA 8551 2 - PS25 and p/n 120H 8001 2 - M19). Please see attached pages from the Parts Manual as a reference. To viewa PDF, you may need to
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Description
FS-607, J-7310.
Solution
CAUSE: The folding paper exit sensor (PS25) on the FS-607 turns ON while in idle.
SOLUTION: Remove any jammed paper in the finisher and/or main body,and check the operation ofPS25 (p/n 08AA 8551 2) and actuator (p/n 129X 4850 0)
in the state confirmation I/O mode (72-44). Replacefailed parts as necessary. Please see attached page from the Parts Manual as a reference. To viewthe
PDF, you may need to download a free copy of Adobe Reader.
Description
J-1752.
Solution
CAUSE: Connector 57-1on the ADU drive board (CN57P1) is connected with a malformed pin.
SOLUTION: Correct the CN57P1 malformed pin on the ADU drive board, then reconnect.
Description
PF-601, caution when applying countermeasure for false feed jam when feeding coated paper.
Solution
Please exercise caution when installing themodified rollers as the countermeasure againstfalse feed jams when feeding coated paper. When installing
themodified rollersin place oftheoriginal rollers installed PF-601, it is necessary to also replace the pickup assembly (p/n A03XR7100) and the paper separator
assembly (p/n A03XR70900). The shaft diameter of the feed roller, etc. was changed and cannot be used in common. For the details, please refer to attached
Parts Modification Notice. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Note : Serial number cut-in of themachines with modified rollers A03XWW0000572 and A03X0Y0000945.
Description
J-7402 codes. Jammingat LS-501 entrance.
213
Solution
CAUSE: Poor connection to PS4 sensor or failed PS4 sensor.
SOLUTION: Reseat connection to PS4 or replace PS4 (p/n 15AV R711 00) as necessary.
Description
J13-17 after a job is output onto LS-501 sub tray or conveyed to a finishing option connected after the LS-501.
Solution
CAUSE: While outputting a job onto LS sub tray or other finishing option connected after LS, when the gate ( C in the photo below) lifts up, the gate partly
touches the sensor, PS4 ( A in the photo below) causing the sensor to falselydetect.The gate should stop at the gate stopper( B in the photo below).
However,the gate stopper recedes for some reason.
SOLUTION: If there is a gap between the gate and the gate stopper (check by inserting a sheet of paper at B ), slightly push the gate stopper with a finger
and make the gate touch the gate stopper to avoid the gate touching the sensor.
CAUTION :Do not push the gate stopper too firmly. The edge of the gate may interfere with paper path if it is toomalformed (paper jam may occur). If the
gate is tooseparated from the gate stopper, the gate stopper part may have already become damaged. Replace the guide (p/n 15AV45021).
Description
FS-607, skewed half folds.
Solution
CAUSE: Incorrect adjustment.
SOLUTION: Perform the attached Folding stopper tilt adjustment. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
Description
PF-601, J-1609. There is no paper feed.
Solution
CAUSE:Paper stops between PS19 and PS20.The PRCB has failed.
SOLUTION: PS19 (conveyance sensor/2) and PS20test OK Replace PRCB (p/n A03U R7B5 00).
Description
Cannot hole punch from some trays. Hole Punch is an available option, but sheets output without being punched.
Solution
CAUSE: Tray paper setting is set at punched paper.
SOLUTION: De-select Punched as the paper type.

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Description
Paper skew when feeding small size paper (5.5x8.5 or B5) from Tray 3. Paper skew does not occur with paper larger than 5.5x8.5.
Solution
CAUSE: In Tray 3 the distance between the paper feed roller and the intermediate conveyance roller is longer than that of Tray 1or Tray 2. Therefore, paper
skew occurs between these two rollers.
SOLUTION: Use Tray 1, Tray 2, PF-601 or LU-202 to feed small-size paper. These paper trays have a shorter distance between the paper feed roller and the
intermediate conveyance roller.
Description
LU-202, unable to feed paper from Tray 4. It is recognized but it errors when trying to manually or automatically select the tray, paper weight or size.
Solution
CAUSE: Tray 4 needs to be added to the APS paper selection list.
SOLUTION: To add Tray 4 to the APS paper selection list:

1.Press the [Utility/Counter] button.
4. Select [Feed Tray Setting].
5. Select [Feed Tray Auto Setting].
6. Select [Tray 4].
7. Set Tray 4 priority using the Up/Down arrow.
8. Select [OK].
Description
FS-607, when printing single sided, stapling is occassionally canceled.
Solution
CAUSE: Anomaly in previous mainbody firmware version.
SOLUTION:Upgrade mainbody firmware to version G00-41 and finisher to version G00-33. The latest version firmware or system software is available via the
Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and
more'.
Note : Please refer to attached documentation prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
SD-501, in some cases, a pressure line may appear about 25mm from the trimmed edge of a booklet. This is most noticeable with the following conditions:
Glossy (coated) stock used for covers

Heavy toner application on pages that contact the trimmer board
Booklets over 50 pages thick
Trimmer board nearing its end of life
Solution
CAUSE: A protrusion or ridge at the edge of the trimmer board may have developed during the molding process in manufacturing. The ridge occurs where
the flat surface of the trimmer board meets the beveled edge on the booklet entrance side, causing a line to be pressed into the finished booklet.
215
SOLUTION: Remove the trimmer board from the SD-501.Use a sharp knife or blade to remove the ridge.
WARNING : To avoid personal injury, keep your hands away from the blade.
Angle the blade away from the direction of travel to avoid cutting into the trimmer board.
Draw the blade along the length of the ridge in a single continuous motion from one end of the board to the other. Repeat two or three times until the ridge
line
area is slightly rounded. Do not remove too much, or marks from dents may result.
Note : Please refer to attached Bulletin Number 6409 for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Description
FS-520/FS-607, "Tray Full" message before reaching the upper limit when custom size paper is used.
Solution
SOLUTION:Upgrade mainbody firmware to version G00-41 and finisher to version G00-31 (FS-520) and version G00-33 (FS-607). The latest version
Description
SD-501/SD-506, "Dust Box In Trimmer Is Not Set" message.
Solution
CAUSE: Trimming scrap collection box is not closed.
SOLUTION: Close the bottom drawer on the SD unit.
Description
PF-601/PF-602, J-1606.
Solution
CAUSE: The the conveyance clutches4 and 5, and the pre-registration clutch are not functioning; no power. ICP7 on the PFU driver board is
OPEN.Determine the source of the problem;look for a shorted wire.
SOLUTION: Replace the PFU driver board (p/n A03X H010 17) if necessary.
Description
FS-607, jamming in stacker when stapling or making booklets.
Solution
CAUSE: The Staple Pitch adjustment was not performed.
216
SOLUTION:Perform the Staple Pitch adjustment. Please refer to the attached procedures. To viewthe PDF, Adobe Reader must be installed. Adobe
Description
SC22-21 error.
Solution
CAUSE: The first transfer pressing/releasing function is not working. The 24V DC required to operate the motor, M19,may not be available.
SOLUTION: Check ICP4 on the AC Drive Board assembly to see if it is OPEN. If required, replace the AC Drive Board (p/n A03U H520 01).
Description
LS-501/LS-502, J73-17 (J-7350)or J73-18 (J-7351) jam codes.
Solution
PROBABLE CAUSES:
1. The sponge, which is attached on the gate stopper section that controls the LS entrance switching gate, has sagged downward due to age deterioration.
Sometimes, the gate stopper moves for no apparent reason. Then the gate interferes with the sensor (PS4) during operation. As the result, the sensor
"chatters" causing J73-17 (J-7350) to occur.
As a temporary measure, pull out the gate solenoid. If the gate interferes with the sensor, slightly push the gate stopper with a finger toward the gate until the
gate does not interfere with the sensor when the solenoid is pulled.
CAUTION : Do not push the gate stopper too much. Ensure that the gate stopper does not protrude into the gate.
2. PS4 (entrance sensor) mounting bracket may have loosened from vibration. This causes a timing error betweenPS4 and PS10 (sub tray exit sensor)
causing J73-18 (J-7351) to occur.
Use either Locktite or clear nail polish to seal the mounting screw once it has been secured.
Note : J73-17/J73-18 codes pertain to bizhub PRO 1050/1050P/1050e/1050eP and J-7350/J-7351 codes pertain to bizhub PRO C6500/C6500P .
Description
PF-601, misalignment of paper in the tray.
Solution
CAUSE: One-handed operation of the side guide and abnormality of the centering detection control.
SOLUTION: Parts for the paper feed tray and side guide have been modified to prevent paper misalignment. Please refer to attached Bulletin Number 6769
for the details. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Note : The parts described in the bulletin are not interchangeable among the current and modified types. When replacing any of the current type parts with
a modified part, be sure to replace all the parts together as a set.
Description
PF-601, machine output speed only when feeding from Tray 4 is half the normal output speed.
217
Solution
CAUSE: Process adjustments programmed for Tray 4 are resulting in the machine speed being reduced by 50%.
SOLUTION: To return the Tray 4 output speed to normal, perform the following:
1. Touch [MACHINE] on the upper right side of the touchscreen.
2. Touch [Paper Setting] on the touchscreen.
3. Touch [Tray 4] on the touchscreen.
4. Touch [Change] on the touchscreen.
5. Touch [Process Adjust] on the touchscreen.
6. Touch [Reset] on the touchscreen.
10. Touch [Close] on the touchscreen.
11. Touch [COPY] on the upper left side of the touchscreen to return to the normal screen.
Description
LS-501/LS-502, tray will not rise when MFP powered ON and SC76-34 (B/W MFP)or C-1214 (Color MFP) is indicated.
Solution
PROBABLE CAUSES:
1. Failed or out-of-position PS5 Grip Conveyance Home sensor.
TestPS5 in I/O 74-24 (home position = HIGH). Replace PS5 (p/n 13GA 8551 1) if necessary.
2. Failed Gripper Conveyance motor M4.

Test M4 in I/O 74-07/08 (grip conveyance motor). Replace M4 (p/n 15AV 8002 0) if necessary.
3. LS-502 has been isolated due to excessive jamming.

DIPSW 33-7=0 enables LS-502 (2nd).
Description
LS-501, breakage of the Holder Belt spring.
Solution
CAUSE: When the Holder Belt spring is broken, stacked paper is misaligned or jams. Excessive load is placed on the springand it breaks.
SOLUTION: Replace any damaged part(s).

PART NUMBER PART
15AV 5050 1 Holder
15AV 5088 1 Spring
15AV 7653 0 Belt 216L
LS-501 firmware versionG00-31 (attached) causes the standby position of the holderto change. This change eliminates additional loadon the spring.
Note : Please refer to attached Program Release Information prior to firmware installation. To viewthe PDF, you may need to download a free copy of
Adobe Reader.
Description
C-1146 code after updating firmware. Code is not listed in the Service Manual.
218
Solution
CAUSE: FS-521 firmware was written to the FS-503.
SOLUTION: The Finisher Control Board (p/n 15AA -931 2F) must be replaced.
Notes :
1. The code is for an FS-521 and is listed in the bizhub PRO C6501 Service Manual.
2. This issue can occur when updating to version 60 firmware, as it contains firmware for both the bizhub PRO C6500 and bizhub PRO C6501 series
machines and includes firmware for the FS-503 (version 26) and the FS-521(version 30).
Description
Fuser jam will not clear.
Solution
CAUSE: Improper jam clearance procedure.
SOLUTION: Fully open and close M5 and M6 in order to reset the jam.
Description
FS-520/FS-607, skewed hole punches, wavy paper output and Z-fold output.
Solution
CAUSE:The physical wearing of the rollers on either side of the hole punch unit.
SOLUTION: Replace the rollers(total of 7).

Part numbers
A04D 7005 01 - Conveyance Roller /4
A04D 7007 01- Entrance Roll /4
13QE 4513 2- Conveyance Roller 3
15JK 4276 0 (x4) - Entrance Roll /4
Description
"Please check delivery end of saddle stitcher" message.
Solution
CAUSE:Failed or disconnected Bundle tray paper full sensor (PS61).
SOLUTION: Check wiring to PS61 then testthe sensorin I/O mode 71-75 (001 = paper present and000 = No Paper present). Replace PS61(p/n 08AA 8551
2) as needed.
Description
A brief video is available to address issue of leveling versus alignment in production printers. The techniques described can go a long way toward resolving a
number of error codes, including (but not limited to):
J-1666
J-1701
J-7402
J-7432
J-7540
J-7543
J-7590
There may be additional causes for these codes, but experience has shown that the methods described have a high success rate in resolving these issues.
219
Solution
The video "Leveling and Adjustment for Production Printers" can be viewed on the One-Stop Product Support site on MyKonicaMinolta.com. It is located
under General Videos. Running time is 7.5 minutes. The video supplements information contained in published service documentation.
Note : You must be logged on to MyKonicaMinolta.com in order to access One Stop Product Support or view the video.
220
bizhub PRO C6500 Software/Driver related
Description
The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word.
Solution
CAUSE:The Collate option in the Microsoft Word dialog box is selected.
SOLUTION:When printing and stapling multiple sets, the Collate option in the Microsoft Word dialog box must be deselected. Please refer to attached
example. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution byMark D'Attilio and Ed Bellone, Production Print/SSD
Description
Troubleshooting vCare/CS Remote Care E-mail communication failure.
Solution
In the attached vCare/CS Remote Care E-mail Communication Troubleshooting Guide are troubleshooting methods and procedures to resolve vCare E-mail
Communication issues. Topics addressed are:
Essential vCare Technician troubleshooting tools
E-mail Communication Requirements
Additional Requirements
Troubleshooting when an E-mail communication test fails
E-mail Server Considerations
Determining the type of Authentication required on a Mail Server, through telnet
Ethereal network capture to diagnose email connectivity issues
Performing a Communication Test, Printing the Communication Log and verifying that the MFP is communicating with the vCare system
Verifying through the vCare web application that MFP setup is complete
Example Mail Server logs which record a CSRC Communication Test and reception of a setup E-mail
Advanced E-mail Communication Troubleshooting

Description
HTTP 400 - Bad Request error. Unable to view the printer web browser (PageScope Web Connection).
Solution
CAUSE: The reason for the error:
1. A bad request.The browser sent a request that the server could not understand.
2. An attempt to communicatewith plain HTTP to an SSL-enabled server port. Instead, use the HTTPS scheme to access the URL.
3.The request could not be understood by the server due to malformed syntax. The client SHOULD NOT repeat the request without modifications.
Note : The first digit of the status code specifies one of five classes of response.
1xx Informational
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2xx Success
3xx Redirection
4xx Client Error
5xx Server Error
SOLUTION: The error can be eliminated by:

1. Checking for any enabled Pop-up blockers and reconfiguring them.
2. Checking for Internet security software that may be blocking Web access and disabling the service. Example: Norton Internet Security.
3. Installing Microsoft .NET Framework 1.1 Service Pack 1. Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the
"Applies to" section. This problem was first corrected in.NET Framework 1.1 Service Pack 1. Please refer to Microsoft Article ID: 826437 - FIX: "HTTP 400 -
Bad request" error message in the .NET Framework 1.1 .
Description
Print jobs using Quark Xpress 7.01 or higher will not print to any Fiery controller.
Solution
CAUSE: There is a compatibility issue with Quark Xpress 7.01 and 7.02 when printing through any Fiery-based Macintosh OS 10.4x print driver. The
issue is related to the CUPS filter used by the Fiery driver and how CUPS is accessed from Quark Xpress 7.01x.
SOLUTION:There are EFIdrivers to correct this issuefor the IC-402 and the IC-406 and EFI will be updating drivers on a regular basis.If a driver has not been
updated or will not get this upgrade, EFI has released an updated CUPS filter that replaces the one used by their driver. This is a universal installer
(attached)that will cover all of the Fiery drivers that are installed.
Install this filter after the Fiery driver has been installed to overwrite the older version. This filter will also work with Intel Macintosh machines.
Notes :
1.The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
Firmware and more'.
2. Please be sure to refer to the attached Release Notes for the IC-402 and IC-406. To viewthe PDFs, Adobe Reader must be installed. Adobe Reader
can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
3.Ifa customer has a controller other than the IC-402 or the IC-406, then please establish a new problem ticket and reference this solution ID number
(TAUS0657485EN0*).This will allowcommunication ofthe field impactconcerningprovision of the drivers/installer.
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD
Description
Printing from any driver using an Adobe CS3 Suite application is very slow. The print job maycomplete quickly, but the application indicates that it is still
printing for a long period after the actual completion. The application is unavailable to perform any other tasks during this period.
Solution
CAUSE: A compatibility issue between a native Intel application, like Adobe CS3 Suite applications and the Intel versionMacintosh OS 10.4x.
SOLUTION: The best workaround for this issue is to hide the Macintosh DOCK. The problem appears to be related to how the application interacts with the
DOCK while it is visible. Auto-hiding theDOCK through preferences will correct this printing deficiency. Adobe and Apple have not officially acknowledged
this problem, even though it affects printing using any print driver.
SPECIAL NOTE : Solution contribution by Bill Ehmke and Ed Bellone, ESS/SSD
Description
When printing from Microsoft Publisher andperforming a mail merge, thecopiesare all stapled together.
Solution
CAUSE: This is a known anomaly with Microsoft applications.
SOLUTION: Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003. To viewthe PDF,
Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
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Description
Thedocument size selection is grayed out when using an IC-305 controller.
Solution
CAUSE: Software bug.
SOLUTION: Install system code version 3.0a.The system code is not available for download and can only be acquired by ordering part number 45097070.
Please see the attached Release Notes.To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Freddie Burnham, Production Print/SSD
Description
When installing the ISWTRNS utility on a Microsoft Windows Vista PC, the USB selection is greyed out.
Solution
PROBABLE CAUSES:
1. Earlier ISWTrns version is being used.
The USB feature is available in ISWTrns utility version 3.73E and newer.
2. Incorrect setup procedure.

Correct procedure:
a. With the utility closed, plug in USB connector into PC and MFP in the power ON idle state.
b. When prompted to install the correct Konica Minolta USB driver, select YES, install.
c. Once installed correctly, right-click the ISWTRNS icon on the desktop.
d. Select Properties/Compatibility tab.
e. Under Compatibility mode, check "Run this program in compatiblity mode for Windows XP (SP2)".
f. Then check "Run this program as an administrator". Press Apply.
g. Select "Show settings for all users".
h. Select Continue.
i. Under Compatibility mode, check "Run this program in compatiblity mode for Windows XP (SP2)".
j. Then check "Run this program as an administrator". Press Apply.
k. Open the ISWTRNS utility and select Allow.
l. In the utility select the Setting button and set communication. The USB selection should now be available for use.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD and Felix Burgen, ESS
Description
How to obtain spool files from an AS/400 for analysis by the lab.
Solution
Because of the complexityand types of issues betweenMFPs and the AS/400, the Lab may occasionally require that a spool file be provided so that the exact
issue can be re-created by the lab. There aretwo methods to follow, depending upon the OS version on the AS/400.
Follow these steps to obtain the spool file.
1. Obtain the version of the OS/400 that is installed the AS/400 by issuing the following command:
GO LICPGM
(The user will need appropriate rights in order to do this.)
2. When the Work with Licensed Programs menu is displayed, type option 10 to display installed licensed programs.
3. After the list is displayed (it may take awhile), press F11 to display the release version. This will appearunder the Installed Release column.
4. Use theattached instructions to obtain the spool file.
If the OS version is V5R4M0 or higher, then use instructions called
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Backing up Spool files System i V5R4Mx.pdf
If the OS version is lower then V5R4M0, then use instructions called:

Instructions to copy spool files off AS400 V5 using FTP-final.pdf
5. After thefiles are obtained,attach them to the SSD ticket.
SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE
Description
When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is
displayed, and the installation is prevented.
Solution
CAUSE: Apple changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Mac App Store or from
"identified developers" .
SOLUTION: If youget an error, you will need to perform one of the following workarounds.
Workaround 1
Open [System Preferences] g [Security & Privacy] g [Allow applications downloaded from] then select [Anywhere].
Note : Attached is a screenshot of the setting.
Workaround 2
Right click (Control + Click) Package file and show menu then select [Open].
Notes :
1. OS 10.8 drivers have been released since October 2012 and a list of drivers and their approximate release dates can be found by clicking here , then
clicking on the "Product Compatibility Chart" link. Products not listed will not receive native OS 10.8 drivers at this time.
2. If an OS 10.8 driver is not currently available, use the Macintosh 10.7.X drivers available from the Download Selector or One-Stop Product Support
(Self-Help).
3.Visual, SOHA or plugin driver is currently not supported until the official Macintosh 10.8 PostScript driver is released which should be at least 90 days
from the release of the OS.
Description
WEB PAGE CAN NOT BE DISPLAYED message using Microsoft Windows Vista. Unable to browse to the NIC, but able to print and to PING.
Solution
CAUSE: Incorrect Proxy setting.
SOLUTION: Possible incorrect settings within the Proxy Server. To check and see if the TCP/IP address for the controller is set for Exceptions for browsing
out to it, check the following:
1. Select TOOLS and INTERNET OPTIONS.
2. Select the CONNECTIONS tab.
3. Select LAN Settings.
4. Select PROXY SERVER.
5. Check to make sure that both USE PROXY SERVER FOR YOUR LAN and BYPASS PROXY SERVER FOR LOCAL ADDRESS is checked OFF.
6. Select the ADVANCED button, and put in the TCP/IP address in the EXCEPTIONS (example 11.11. x ). The ' x ' is for all TCP/IP addresses that start
with that prefix.
Description
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Please load 8.5x11 paper message on the operation panel when using auto paper select options yet8.5x11 normal stock is loaded.
Solution
CAUSE: Possible incorrect PostScript settings of the Fiery IC-408 controller.
SOLUTION: Print out a Fiery configuration page and make sure that the PostScript setupisas follows:
Paper Type: Plain

Paper Color: White
Paper Weight: 81-105
Note : All paper settings MUST match from the Fiery, the driver and in the machine in order to print automatically or the job will have to be forced to print
from the machineby pressing Detail Check and selecting a paper weight.
SPECIAL NOTE : Solution contribution by Freddie Burnham and Chuck Tripp, Production Print/SSD
Description
When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is
displayed and the installation is prevented.
Solution
Please refer to http://support.apple.com/kb/HT5290 for information about Gatekeeper in Mountain Lion.
Apple changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Apple Store or from "identified
developers".
Workaround 1
Open [System Preferences] -> [Security & Privacy] -> [Allow applications downloaded from]. Select [Anywhere].
Note : Attached is a screenshot of the setting.
Workaround 2
Right click (Control + Click) Package file and show menu. Select [Open].
Note : Visual, SOHA or plugin driver is currently not supported until the official MAC 10.8 PostScript driver is released which should be at least 90 days
from the release of the OS.
Description
Cannot perform USB memory ISW.
Solution
CAUSE:The service Port Device has not been enabled.
SOLUTION:To enable the service Port Device, perform the following:

2.Touch 02[User Setting].
3.Touch 01 [System Setting].
4.Touch 12 [Service Port Device].
5.Touch ON to enable the Service Port Device.
Notes :
a.Power cycling of MFP may be required to retain setting.
b.Please refer to attached documentation for additional information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Description
Unable to staple and fold when printing.The commands selected in the printer driver are ignored.
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Solution
CAUSE: The media type has not been selected in the driver.
SOLUTION: On the Media tab in the driver, select thepaper type and paper weight when selecting fold or staple.
Description
Unable to select Booklet feature when using FreeForm.
Solution
CAUSE: FreeForm does not support the booklet feature.
SOLUTION: Unfortunately, there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm. It is
recommendend to first have document imposed as needed and then utilize FreeForm.
The IC-303/IC-305 does have an Impose module option available that can be used to impose the file prior to utlizing FreeForm.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD andChuck Tripp, Production Print/SSD
Description
CREO Driver GUI shows as offline. When checking the printer status from the GUI, a message to check the printer power and/or connection is displayed
and paper tray and finisher option information shown is not correct.
Print jobs do submit and print correctly.
The CREO Server does show machine status correctly.
Solution
CAUSE: CREO TCP/IP address or host name has not been entered in the Printer Properties when configuring the driver.
SOLUTION: Enter the TCP/IP address or host name in the Driver properties.
1. From the workstation, go to the Printers and Faxes section.
2. Right-click the IC-304 printer.
3. Select Properties.
4. In the Properties window, select Print Driver tab.
5. Select Server Host name.
6. Enter the TCP/IP address of theIC-304.
7. Select Apply.
Note : Please review the attached images for example of the issue and any Driver properties changes.
Description
Tab paper cannot be GBC punched from the IC-303 or IC-305 controller.The function does work from the main body.
Solution
CAUSE: System Code bug.
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SOLUTION: InstallSystem Code version 3.0 or higher.
The system code can be obtained via the SSD Download Selector on MyKonicaMinolta.com
SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS
Description
How to perform a Mail Merge using Microsoft Word 2003.
Solution
The attached documentation outlines procedures to:
divide Mail Merge into separate jobs based on name or address

separate a file that has already been merged into Microsoft Word 2003. In other words, you only have a Word file with all the variable data incorporated. No
need to add recipients from a spreadsheet.
Notes :
1.The instructions are for both scenarios using Microsoft Word 2003 and attached are the files used in the instructions. Pleaseremember to check pages
30-31.
2. To view the attached DOC file, you may need to download a free copy of Microsoft Word Viewer (24.5MB).
3. To view the attachedXLS file, you may need to download a free copy of Microsoft Excel Viewer (74MB).
4. To viewthe attachedPDF, you may need to download a free copy of Adobe Reader.
Description
"Job authentication failed" error message in Command WorkStation when printing with Account Track.
Solution
CAUSE: Incorrect Account Track Name or Password entered.
SOLUTION: Enter the correct Account Track Name and Password. To enter the Account Track Name and Password, perform the following:
1. From the print driver properties, select the Job Info. tab.
2. Enter the registered Account Track Name in the Section Name text box.
3. Enter the matching Account Track password in the Section Password text box.
4. Press OK.
5. Make additional desired print driver settings and print the document.
Description
Unable to print to 8.5x11S paper using Microsoft Publisher 2003and the Fiery S450 65C-KM PostScript driver.
Solution
CAUSE: A bug with the IC-303/Fiery S450 65C-KM PostScript driver.
SOLUTION:Fiery S450 65C-KM PostScript driver version 1.1 along with IC-303 system software version 1.1, areavailableto correct this issue and canbe
downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS,
burned to two DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setwill
soon be availablefrom the Konica Minolta Parts department.
IMPORTANT : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles.
Notes :
1.IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been
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withthe requiredperformance and security patches and also please review the Konica Minolta Download Selector for any newIC-303 version 1.1 system
patches that may have been released.
Please refer to the attachedRelease Notesfor additional information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
2. From the driver Properties, please be sure to select 8.5x11S Paper Size from the Media tab (see attached screenshot).
Description
Corel Draw X3 documents which are formatted in Landscape orientation will only print through the IC-304 Creo in Portrait orientation.
Solution
CAUSE: Corel Draw X3 does not have a page orientation function as part of its printer interface. Correct page orientation must then be part of thedriver
manufacturerinterface to obtain correct output.
The IC-304 Graphical Driver Interface does not include a page orientation function, as almost all applications include this as part of their printing interface. As
there is no way to rotate the page within the application, the output will always be rotated 90 degrees.
SOLUTION: Install the IC-304 PPD in Corel to allow the selection of page orientation.
To enable correct output in Corel, select "Use PPD" from the General tab of the print dialog box. When this is selected, it will require a PPD to be selected
from the PC. Browse to the c:\windows\system32\spool\drivers\w32x86\3 folder and point to the IC-304v1.ppd . Once selected, press the properties button
and choose the Landscape radio button under the Orientation settings. This should allow the job to print in the correct landscape orientation.
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD
Description
"[Paper size such as Letter, 8.5x11, Legal, etc.] not loaded in any tray" or "Mismatched paper size needing [size] paper" message when printingvia the
PostScript driver, even though the correct paper size is loaded in the machine. This does not occurwhen usingthe PCL driver.
Solution
CAUSE:Incorrect setting."Hold mismatched documents" is selected.
SOLUTION:In Microsoft Windows, open Printer Properties, select the "Advanced" tab and clear the check box for "Hold mismatched documents."
Note :This is shown in the attached document.To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Luis Alvarez, KMBS/San Diego and KMBT (Japan)
Description
Command WorkStation (CWS) not displaying all properties of print job. Only three tabs are listed when viewing the job properties in CWS: Basic, Job Info
and Summary.Media, Layout, Color, Image, Finishing, VDP and Stamping functions are not listed
Solution
CAUSE: Job was printed using the PCL driver.
SOLUTION: This normal operation when using the PCL driver. The PostScript driver version must be used if additonal functionsare tobe applied within
Command WorkStation.
Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
Firmware and more'.
SPECIAL NOTE : Solution contribution by Mike McCarthy and Chuck Tripp, Production Print/SSD
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Description
In Microsoft Publisher 2002/2003, publications/records are not individually collated and stapled when duplexing and using the Mail Merge feature.
Solution
CAUSE: Registry edit required.
WARNING : In Microsoft Windows, system configuration information is centrally located in the registry. While this simplifies the administration of a
computer or network, one incorrect edit to the registry can disable the operating system. The following list provides some best practices for using the registry
and Registry Editor safely:
Before making changes to the registry, make a backup copy.

Back up the registry by using a program such as Backup. After making changes to the registry, create an Automated System Recovery (ASR) disk. For
troubleshooting purposes, keep a list of the changes you make to the registry. For more information, see System State data.
Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT-type operating
systems.
Use reliable tools and programs other than Registry Editor to edit the registry.
Incorrectly editing the registry may severely damage the system. Use tools and programs that provide safer methods for editing the registry.
Never leave Registry Editor running unattended.
Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly.
SOLUTION: Microsoft Publisher can be enabled to individually collate, staple and duplex publications/records when using the Mail Merge feature of
Publisher through a registry edit. This can be done either manually or by a script.
To manually edit the registry
Open the Registry Editor by clicking Start, click Run, type regedit , and then click OK. Go to:
1. HKEY_CURRENT_USER\Software\Microsoft\Office\ \Publisher\Printing
2. Right-click on the Printing folder, select New => String Value.
2. Create new "string value" called: NumberOfRecordsPerBatch
3. Double-click and set the Value Data to 1 . Instead of grouping records together into groups of 10to send to the printer (Publisher default), the records are
now sent in groups of 1 (i.e., each document is sent separately).
Note : A value for this size setting can be set between 0 and 99999.
To update the registry "automatically" from a script

1. Download the scriptfrom http://ed.mvps.org/20031Rec.reg and save the REG file to the Desktop (script is also attached in case the URL cannot be
accessed).
2. Double-click on the icon, and then click on Yes to the question, "Are you sure you want to add the information in C:DOCUME~1\administrator account
\Desktop\20031Rec.reg to the registry?"
3. The new value will be added to the registry.
Note :Refer to Windows registry information for advanced users ( http://support.microsoft.com/kb/256986 ) for additional registry editinformation.
Description
Cannot print a tri-fold document from the IC-408 PostScript driver. The print job gets to the IC-408 and stops.
Solution
CAUSE: Incorrect settings.
SOLUTION: To resolve:
1. In Publisher go to File=> Page setup=> Printer and Paper=> select your printer=> set paper size to 8.5x11S (this may not be necessary).
2. Now print job to the hold queue or go into File print=> Printing prefrences=> Job info tab=> scroll downand set printer queue action to "process and
hold".
3. Print the job.
4. In Command WorkStationselect Job=> open Job properties=> Basic tab=> change paper size to 8.5x11s and select the tray that has stock
loaded.
5. Under Finishing tab, select multi-trifold in from Folding options.
6. Print thejob.
Description
FS-607, unable to select staple or punch from the control panel. Able to select staple and fold or 3-fold options.
Solution
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CAUSE: In the Output Applications either the machine is defaulted to N to 1 or N to 1 is selected.
SOLUTION: Under Output Applications select 1 to N to unlock these features.

SPECIAL NOTE : Solution contribution by Jim Behrends and Ed Bellone, Production Print/SSD
Description
When printing from multiple worksheets in Microsoft Office Excel through an IC-408 or an IC-303 using short edge fed paper (8.5x11S, 8.5x14, 11x17) set
to staple in any position, the first sheet will will output correctly but the second sheet will jam in the finisher. This happens with the FS-503/FS-520/FS-607. If
job is viewed in Command WorkStation thestapling option is not set.
Solution
CAUSE: The first sheet will follow correct paper path through finisher and stops in stacker waiting for other sheets in the set. After the first sheet there is a 3
second pause before sheets 2 through 5 begin printing. Sheet2 does not follow correct path and attempts to bypass stapler section and output to Main tray
where it jams against conveyance section which is still set in the position for stapled sets.
SOLUTION: Select File=> Print=> Select Entire workbook radio button=> Select Properties=> Under "Basic" tab select paper size=> Under "Job
Info" tab scroll down and select "Print Queue Action" to "Process and Hold"=> Click "OK" twice=> Open Command WorkStation=> Right Click on
desired job and select "Properties"=> Under "Layout" tab set "Scaling" to 100=> under "Finishing" tab select desired stapling option=> Click "Print".
Please see attacheddocumentation for Screen Capture walkthrough.
Description
Macintosh O/S 10.4 is "crashing" several applications when selecting the printer and when sending the print job.
Solution
CAUSE:Plug-ins from previous models ("konicacover", "konicafinisher" and "konicasetup) arein the library folder.
SOLUTION: Remove"konicacover", "konicafinisher" and "konicasetup from the Library on the Macintosh system.
SPECIAL NOTE :Solution contribution by Mark D'Attilio, Production Print/SSD
Description
Unable to print 11x17 booklets using Microsoft Office Word. Thedocument prints on 8.5x11 with booklet impositionwhen properties specifiedare 11x
17 with booklet imposition and finishing.
Solution
CAUSE: Incorrect setup.
SOLUTION:Set up all imposition and finishing options under the Properties tab of the driver. At the main driver screen change [Scale to paper size:] from
None to Tabloid (see attached).
Description
When printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document, the authentication dialog box
pops up for each spreadsheet page.
Solution
CAUSE: Improper selection in the printer driver.
SOLUTION: Select PRINT ENTIRE WORKGROUP in the application dialog box.

Description
230
Unable to load version 1.1 system code on the IC-408. A socket connection error occurs at the PC.
Solution
CAUSE: Microsoft Windows Vista OS is being used to run the system software DVD.
SOLUTION: Microsoft Windows Vista is not supported at this time. Microsoft Windows XP and Microsoft Windows 2000 are supported operating
systems.
Description
The SCAN functions are "grayed out"on theMFPyet the permissions are set to allow the scan functions.
Solution
CAUSE: Incorrect sytem configuration.
SOLUTION: "Normal" scanning is not supported through the Creo.The scan method is called Remote Scan and it uses the TWAIN driver. To configure:
1. Upgrade theMFP to at least version 40 firmware.
2. Upgrade the IC-304 to minimum version 2.0 and install all applicable patches to meet the customer needs.
3. Sign on locally to the Creo as " operator " and use the password of " colorserver ".
4. Using the Help function, look at Basic Workflows and select the "Remote Scanning Application".This section will assist youwithlearning how to set up users.
Description
Microsoft Word does not return to the default printer when closed and reopened.
Solution
CAUSE: Microsoft Outlook is open and is using Microsoft Word asthe default program for editing messages.
SOLUTION: To change the default mail message editing program perform the following:
1. Go into Microsoft Outlook and select Tools from the tool bar.
2. Scroll down to Options.
3. Click on the Mail Format Tab.
4.Make sure the Use Microsoft Office Word 2003 to edit e-mail messages checkbox is selected.
Note : In versions before Microsoft Outlook 2003, the text reads Use Microsoft Word to edit e-mail messages . In Microsoft Outlook 2007, there is no
longer an Outlook editor. The default is Microsoft Word and cannot be changed.
5. Close the dialog.
Description
Error message The service Calibrator is currently used by Operator appears.
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Solution
CAUSE: IC-408 System code anomaly.
SOLUTION: Installpatch, 1-Z92DF , on the IC-408 with system code versions 1.1/1.1a/2.0.The patch canbe downloaded from the Konica Minolta Download
Selector.
Notes :
1. This patch is to resolve the issue AFTER it has occurred. It is not necessary to install this patch in advance.
2.Please refer to attached Release Notesprior to patch installation. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
Selected areas, like charts, print in black when color is selected from Microsoft Excel 2007. Driver is defaulted to black. If color is selected for the entire
document all will print in color.
Solution
CAUSE: Service Pack 2 for Microsoft Office 2007 has not been installed.
SOLUTION: Install Microsoft Office 2007 SP2. To install the Service Pack, run
Microsoft Update or download from the Microsoft Office Online Downloads page .
SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD
Description
How to perform a Mail Merge using Microsoft Word 2007.
Solution
The attached documentation outlines procedures to:
divide Mail Merge into separate jobs based on name or address

separate a file that has already been merged into Microsoft Word 2007. In other words, you only have a Word file with all the variable data incorporated. No
need to add recipients from a spreadsheet.
Notes :
1.The instructions are for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions. Please don't forget to check pages
30-31.
2. To view the DOC file, Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the
following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .
3. To view the XLS file, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the
following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
Description
Some PDF files won't print
Solution
CAUSE: Security restrictions preventing printing.
SOLUTION:
1. Open the file in question on a PC and select "File"

2. Click "Document properties"
232
3. Click "Security"
4. View if there are any restrictions for printing.
This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher.
SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD
Description
CREO application prompts for Microsoft Windows activation after reloading software.
Solution
CAUSE: The Microsoft Windows OS requires activation.
SOLUTION: Follow the activation process outlined in the attached Microsoft Windows Activation document. This information is also located in the
IC-301/IC-304 Field Service manuals.
Description
"Job media is not associated with any tray" error message whenselecting a custom size paper created with the paper catalog and printing from EFI Impose.
Solution
SOLUTION; To use custom size paper with the paper catalog and print from Command WorkStation using EFI Impose to the bizhub PRO C6500 perform
the following:
1.On the bizhub PRO C6500, perform the following procedure:
a. Select Paper Settings.
b. Select the trayto which the settings will apply.
c. Select the Register button.
d. Select an open slot for a new registration.Double-click on the open slot and Name the registration, thenselect OK.
e. Close.
f. Make sureto selectthe tray for whichthe paperis registered. Select the Change button; makethe needed changes andselect OK.
g. Select Size Settings.
h. Select Custom.
i. Input the size of the paper.
j. Select OK.
k. Select Close.
l. Checkthat the tray view on the mainbodyindicates 'custom' and has the correct registration name.
2.Open Command WorkStation andperform the following:
a. Under the server menu, go to Tray and Paper Association.
b.Select the trayto print to and for which theRegistration was made on the mainbody.
c. After selecting the tray, the created Registration can be seen.
IMPORTANT : Select and highlight the registration, then select OK.
d. Select the file to impose and start EFI Impose.
e. Select the Paper Name, and the Sheet/Sheet Range Media dialog box will pop up.
f. Select the Paper Catalog drop-down box and Select the name of the Registration that was made on the bizhub PRO C6500. Select OK.
g. Make any other selection for finishing or layout.
h. Close the box by clicking on thered X in the upper-right corner and a prompt will ask for a Name to which the print jobwill besaved. Make sure the Name
ends with . dbp .
i. Right-click the file and select print.
3.To remove the Registration from the mainbody, perform the following:
a. Select the Utility Button.
b. User Settings.
c. System Settings.
d. Feed Tray Setting.
e. Paper Setting.
f. Select the Registration and select Delete. The Registration can also be editedon this screen.
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Description
Corel documents print light. Output from other applications is normal.
Solution
CAUSE:Setting in Corel.When the colors in a file or in the workspace color palette are not displaying as bright, vibrant colors this can be caused by the
Color Management being enabled in CorelDRAW. The default setting in CorelDRAW is Color Management enabled.
SOLUTION:To disable Color Management,perform the following:

1. Click on Tools, Color Management.
2. In the Style drop-down list, select "Color Management Off" and click OK.
Note : In this mode, colors may not print as they are displayed on screen.
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Description
"Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.
Solution
CAUSE: Driver incompatibility.
SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase the
labels from Stamps.com.
Description
Unable to locate the Microsoft Windows Vista 32-bit or 64-bit driver for the IC-304.
Solution
CAUSE: System code requires an upgrade.
SOLUTION: Install version 2.0 of the system code, then install all of the applicablepatches. System code and patches are available via the Konica Minolta
Download Selector under ColorProducts => IC-304 (Creo) => System Code. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'
Description
When printing 8.5x14 booklets with cover page via the IC-408, the job does not print, resulting in the following message in CWS: "It is not possible to staple
because of finisher limitation. Paper size is not supported."
If the same job is sent without the cover page selected then legal size booklet outputs fine.
Solution
CAUSE:Limitation with the IC-408 system software and print driver.
SOLUTION:A special patch (ver. 1-16E49E) for the IC-408 system software and a special driver (ver.6.0.6001.22116_3.2.304.0) are now availableto correct
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this issue. Both must be used together.
NOTE: System code, patches, firmware, and drivers are available for download via the Konica Minolta Download Selector:
SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, SSD/ESS
Description
Microsoft Office PowerPoint 2007 locks up when printing using Konica Minolta PostScript or PCL drivers.
Solution
CAUSE: "PopUP Authentication Dialog When Printing" is selected.
SOLUTION: Disable "Print in background" in PowerPoint 2007.

1.Click onthe OfficeButton on the top left-hand corner.
2. Select PowerPoint Options at the bottom.
3.Click onAdvanced on the left pane.
4. Deselect Print in background under the "Print" section.
SPECIAL NOTE : Solution contribution by Victor Miranda, SSD District Service Manager/East Region
Description
When viewing RIPped files in the Image Viewer application, the colors are not comparable to the printed output.
Solution
CAUSE: Monitor ICC profile is not associated to the viewer application in the Image Viewer Preferences.
SOLUTION: In Image Viewer, select "Edit => Preferences" and select the monitor profile for the type of monitor being used. This will ensure that colors are
reproduced more accurately when editing files.
Description
Will the IC-303 print controller function in a Citrix Metaframe environment?
Solution
Unfortunately, there is no support for the IC-303print controllerin a Citrix Metaframe environment. Konica Minolta Business Solution has confirmed this
withKonica Minolta Business Technologies in Japan.
Description
Using Printgroove POD QUEUE; unable to perform Color Split Cluster printing with the bizhub PRO 920 and the bizhub PRO C6500.
The page order of the color pages with the B/W pages maybe out of order and some color pages will remain in the bizhub PRO 920 Post Inserter.
Solution
CAUSE: The bizhub PRO 920 does not support Color Split Cluster printing with Printgroove POD QUEUE.
SOLUTION:The bizhub PRO 1050 and 7085 are the only B/W products that support Color Split Cluster printingwith Printgroove POD QUEUE.
Future release of Printgroove POD QUEUE will include a contraint to not allow the creation of Color Split Clusters with the bizhub PRO 920.
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Description
Improper insertion of color pages on the bizhub PRO 1050 when performing Color Split printing from Printgroove Queue.
Solution
CAUSE: This is caused by a bug in Printgroove Queue version 1.56.
SOLUTION: Upgrade to the latest version ofPrintgroove to resolve this issue.

The latestupdates for Printgroove areavailable for download via the Konica Minolta Download Selector :
3. Select the "SSD (DNA, Drivers, MSDS )" link located on the left.
SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS
Description
EFI Impose demo version does not work.
Solution
CAUSE: Full version of Adobe Acrobat not present and/orincorrect version of Command WorkStation installed.
SOLUTION: Install full version of Adobe Acrobat andCommand WorkStation version 4.6.xx for systems using Acrobat 8.
Description
When printing with the PB-501 selected, pages can not be inserted using the Mixed Media choice in the Media tab of the print driver. The Define button will
be grayed out.If Mixed Media is selected prior to selecting the Perfect Binder, it will be disabled or conflict message will display.
Mixed Media is used to insert pages within the document (chapters/separator pages).This functionality is available when using the Copy Mode.
Solution
CAUSE: This is a technical limitation for both the IC-303 and the IC-305 controllers.
SOLUTION: Proper support of Mixed Media with the Booklet Maker cannot be achieved simply by removing the constraints of the controller/driver. Ambiguity
in the GUI, mainly the definition of page and sheet level operation, needs to be resolved. PIC 3.0 (Preview, Impose, Compose) will be required for this. Such
functionality will be considered for future products.
SPECIAL NOTE : Solution contribution by Gabe Smith, ESS
Description
When attempting to unpack the Macintosh driver (a file in .sit format) thefile is opened in Microsoft Word instead of uncompressing it.
Solution
CAUSE: Stuffit is not installed on the computer.
SOLUTION: Please download and install Stuffit on the Macintosh.

SPECIAL NOTE : Solution contribution byJohn Meyer, North Shore OfficeMachines.
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Description
IMPORTANT: Information regarding the installation of patch, 1-YQYRA, on the IC-303/IC-305 with system code 2.0.
Solution
The installation of Maintenance Release 1 (patch 1-YQYRA) for system code 2.0 for the IC-303 and IC-305 will delete all jobs in all print queues and all jobs
archived locally on the Fiery HDD.
Be sure to back up all data (jobs, settings, etc.) before installing patch 1-YQYRA on the IC-303 or IC-305 Fiery controller.
Notes :
1. Please disregard previous documenation for patch 1-YQYRA as it does not list information regarding the deletion of print jobs.
2. Refer to the attached documentation for patch specifications and installation information. To view a PDF, you may need to download a free copy of Adobe
Reader.
Description
Meter readings that are exported to an Microsoft Excel file from the main body NIC are incorrect when compared to the software meters of the machine.The
total B&W and Color are totalled under the color column andthere is nothing in the B&W column.
Solution
CAUSE:Incorrect settings of TOTAL set for the account under Account Track.
SOLUTION:When setting up a new account change the upper limit setting from TOTAL" to "INDIVIDUAL.
Description
Log file dates are incorrect when exporting from Command WorkStation (CWS). Process used: Open CWS=> click SERVER=> click LOG=> click
export. Name the file and click SAVE.
Solution
CAUSE: The CWS version is an older version.
SOLUTION: Update CWS to the latest version. Check for latest version of CWS via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Description
Cannot print to a user box from MicroPress.
Solution
CAUSE: This is not an available function with the MicroPress sytem.
SOLUTION: To print to a user box, a standard bizhub PRO 1050 driver must be installed. This will allow printing directly to the bizhub PRO 1050 bypassing
the MicroPress system. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
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Description
Accessories are not shown or not available in the MicroPress shared driver.
Solution
CAUSE: Options are not enabled in the driver on the MicroPress server.
SOLUTION: To enable the driver options:

1. On the MicroPress server, access the Printers & Faxes menu.
2.Right-click the desired printer.
3. Select Properties.
4. Select the Device Settings tab.
5.Scroll down to the Installable Options section; expand the section.
6.Select desired paper source and finishing options thenselect Apply.
The options will now be available for all workstations with the shared driver loaded. Please review the attached document for detailed view of option setting.
Description
Under the Mixed Media tab of the IC-303/IC-305 Windows print driver v1.1, it is not possible toinput more than 6 characters in the "Insert Blank..." Page
Number field.
Solution
CAUSE: The print driver needs to be updated.
SOLUTION: The latest Windows print driver and the IC-303/305 system code upgrade to version 2.0 has resolved this issue.
IC-303/305 system code 2.0 is available for download via the Konica Minolta Download Selector :
3. Select the "SSD (DNA, Drivers, MSDS )" link located on the left.
Asystem code 2.0 upgrade kit is available from the Parts Department: IC-303/IC-305 system code version 2.0 (p/n 45076554).
SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS/BSE
Description
If Reverse print order is selected in the job parameters window ( Finishing > Reverse Print Order ), and a printjob is sent to the Stacker Main Tray finisher
along with a sample page, the job does not print in reverse order.
Solution
CAUSE:This is caused by a bug in the IC-304 controller.
SOLUTION: Install a special patch is now available for the IC-304 controller, Sample_Set_Reverse_Order_V2.1_Patch.exe , tocorrect this issue.
Refer to the attached PDF documentations for more details.
Note 1: The patch is available for download via the Konica Minolta Download Selector.
Note 2: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
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Description
In the job parameters window, ifthe imposition print method is set to Duplex HTH or Duplex HTT ( Imposition > Template ), and thenthe Face up option
( Finishing > Print Order ) is selected, the job might not print as expected.
Solution
CAUSE: This is caused by abugin the IC-304 controller.
SOLUTION: InstallIC-304 controller patch ic304v2.1r_pt__Face_up_Duplex_V21_Patch.zip to correct this issue.

Refer to the attached PDF documents for additional details.
Note 1. The patch isavailable for download via the Konica Minolta Download Selector:
Note 2: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
Can the number of Scan-to-SMB destinations be increased beyond 30?
Solution
The maximumof 30 Scan-to-SMB destinations is the design specification. Konica Minolta Business Technologies in Japan has advised that thisspecification
cannot be changed.
Description
"Error Validating PPD file" message when trying to install a PPD on an AIX server.
Solution
CAUSE: The downloaded PPD file was not decompressed correctly.
SOLUTION: Use the program WinRAR to extract the PPD. Other programs like WinZip do not decompress the file correctly.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
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bizhub PRO C6500 Warm-up, wrong display, incorrect operation, lock-up
Description
C-3102code possibly accompanied by an abnormal noise.
Solution
PROBABLE CAUSES:
1. One of the gears in the fusing unit gearboxfails. The shaft for fusing unit gear/H has been changed so that it is now supported at both ends instead of just
one end. The gear is now made of a stronger material.
The new design has been incorporated into all bizhub PRO C6500/C6500P machines beginning with s/n A03U010000787. A replacement gearbox is
available for machines with lower serial numbers. For the machines with serial numbers between A03U010000788 and A03U010001446 the fuser gearbox is
already updated and only fusing gear/H (p/n A03U 8088 11) needs to be replaced.
Note :See attached Bulletin Number5923.This only applies to bizhub PRO C6500. All other models have the new style.
2. The machine cannot determine the separation cam home position.

Check the following items PS16 (p/n 08AA 8551 2) and Release Actuator flag (p/n A03U 7244 00). Make sure when the fuser jam release green knob is
turned counterclockwise, the Release Actuator flag (p/n A03U 7244 00) blocks and unblocks PS16/PS17. Check to see if the sensor is disconnected. If
turning the Fuser Jam removal Knob does not change the position of the Release Actuator flag, then check the drive gears associated withM30 (p/n 27LA
8003 0) for broken or stripped drive gears andreplace them if damaged.
3. A one-way gear (p/n A03U 8093 00) is slipping in the fixing drive assembly.
Replace the (3) fixing drive gears with the modifiedFixing Drive Gear/M 22T (p/n A03U 8093 11) andthe fixing drive shaft/A (p/n A03U 7258 00).
Please refer to the attached Parts Modification Notices for details. To view a PDF, you may need to download a free copy of Adobe Reader.
4. Failed fixing limiter.

Replace fixing limiter (p/n 65AA 5365 1).
5. Failed ICP14 on Conveyance Drive Board. Reference attached for ICP14 location.
Replace Conveyance Drive Board (p/n A03U H050 04).
Note : If the female connector on the fuser drive motor (M29) is broken it can allow CN512 to be plugged into the wrong pins. This can cause ICP14 to fail
on the Conveyance Drive Board.
Description
C-4520 error code...
first thing in the morning when the machine corrects its operation.
at power up.
with poor copy quality, lines, wrinkles. The transfer belt may mis-track or slide toward one side or the other ("walking" off the rollers).
during color registration adjustment.
after performinga PM.
possibly with C-2714 error code. No image is visible on the transfer belt.
possibly with C-4501, C-4502, C-4503and/or C-4504 error codes.
possibly with C-4521 and/or C-4522 error codes.
Solution
First thing in the morning when the machine corrects its operation
CAUSE: Either an accuracy abnormality of the linearity evaluation pattern No.16 (Black) or parts/unit failure.
SOLUTION: Please refer to attached troubleshooting document.
At power up
CAUSE: Ten (10) pixels of Color registration overlap is detected when comparing to a previous Color Registration adjustment.
SOLUTION: In order to reduce the error occurrence ratio, the following function was added to firmware version 60.
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DIPSW 23-1
0 : SC detected condition 10 pixels (Default)
1 : SC detected condition 60 pixels
Notes :
1. To change SC detected condition only, color registration accuracy itself is not changed.
2. The purpose of this DIP switch is to reduce the occurrence ratio. Color registration problem itself cannot be improved.
3. Download and install firmware version 60 if necessary. The latest version firmware or system software is available via the Konica Minolta Download
Selector.
Poor copy quality, lines, wrinkles. The transfer belt may mis-track or slide toward one side or the other ("walking" off the rollers)
PROBABLECAUSES:
1. Upper front bearing falling out of the holderbecause oflack of tension on the upper roller bearings.
Remove and reverse the upper front bearing (p/n 5400 7605 0) so that the bearing flange is outward and/or slightly re-form the holder in which it sits so that
more pressure is applied to the bearing.
2. Tension roller in the Intermediate Transfer Assemblybecoming dislodged, permitting the transfer belt to walk off or the upper and lower tension rollers
are not lining up correctly.
Addition of a new spacer at each end of the tension roller prevents the roller from disengaging from the bracket. To accommodate the new spacer, the length
of the roller has been increased slightly and a D shape placed on the ends. Refer to attached Bulletin Number 6331 for additional detail. Also, adjusting the
lower tension roller is suggested. Please see the attached Transfer Belt Adjust document for directions.
3. Gaps between Tension Plate Rear Caulking (p/n 65AA -273 0) and Plate/Rear (p/n 65AA 2625 0E) after maintenance performed on the transfer belt unit.
Set Tension Plate Rear Caulking properly so that no gap exists and firmly fix with screw. See attached Transfer Belt Gaps documentfor more information.
Note :Also refer to attached Bulletin Number 6522 which addresses Transfer Belt Sliding.
During color registration adjustment

PROBABLE CAUSES:
1. Failed color registration sensor PS8 or PS9.
To identify the failed sensor, you can swapPS8with PS9. Run Output Check, code 5, multi code 2 for Color registration sensor output voltageor code 5, multi
code 6 for Color registration sensor. A number between 0 and 255 is displayed on the [IN] area of the LCD.
Inspect the Color Compensating wiringconnecting each sensor to a CRB.The Color Registration assembly (p/n A03U R798 00) will need to be replaced if PS8
or PS9 has failed.
2. PS8 and PS9 not calibrated properly.

To calibrate:
a. Disable Color Registration Correction Control in the 25 mode, software DIPswitch 25, bit 3 to 1 (ON) and bit 4 to 0 (OFF).
b. Run Color Registration Adjustment in the Service Mode ? Machine Adjustment ? Printer Adjustment ? Color Registration Adj.
c. Enable Color Registration Control in the 25 mode, software DIPswitch 25, bit 3 to 0 (OFF) and bit 4 to 0 (OFF)).
d. Perform Auto Color Registration adjustment again.
After performinga PM
CAUSE:The Color Registration adjustment was not performed (bizhub PRO C5500/C5501/C6500/C6501 ).
SOLUTION: Perform the Color Registration adjustment:

1.Enter Service Mode.
2.Select Machine Adjustment.
3.Select Printer Adjustment.
4.Select Color Registration Adjustment and then Start.
Possibly with C-2714 error code. No image is visible on the transfer belt
CAUSE: The first transfer pressure release motor (M19) coupling gear is spring loaded and can become lodged in the back position.
SOLUTION: Release the first transfer pressure release motor (p/n 08AA 8003 0) coupling gear (p/n 65AA 1714 0) so that it springs freely when pressed and
released.
Possibly with C-4501, C-4502, C-4503and/or C-4504 error codes

PROBABLE CAUSES:
1. Open ICP fuse on the Printer Control Board (PRCB).
Check the continuity of the ICP fuses ICP17, ICP20, and ICP21 with the PRCB out of the machine. You can also carefully check that there is 24V DC on
each side of the fuses while the board is in the machine. Voltage on just one side of the fuse would indicate that the fuse is open and the board needs
replacing (p/n A03U R7B5 00 - Printer Control Unit).
2. If [09 Writing Init. Pos. Memory] is not performed, the adjustment value is not reset to the initial value. Consequently, adjustment margin is decreased in
some cases.
Whenthe write unit is replaced, clean the dust-proof glass and perform the following adjustments in order:
a. Writing Init Pos. Memory
b. LD Bias Adjustment
c. I/O check mode
d. CD Skew Adjustment
e. Restart Timing Adjustment
f. Color Registration Adjustment
g. Color Registration/Manual (Adjustment)
h. Auto Gamma Adjustment
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Note : Please refer to attached Machine Adjustment section taken from the March 2009, Version 2.0 bizhub C6501/C6501P/C65hc/C5501 Service Manual,
Theory of Operation.
Possibly with C-4521 and/or C-4522 error codes

CAUSE: ICP17 isOPEN on the Printer Control Board. The wiring between the printer control board and the hardware counters may be pinched. If the wire is
shorted to ground, ICP17 on the printer control board will open, resulting in the error code. If the wire is broken internally without shorting, the machine will
function but the counter will not increment.
SOLUTION:Check the wiring between the PRCB and the Total Counter. There might be a short to ground close to the Total Counter. After the short is found
and repaired, replace the PRCB (p/n A03U R7B5 00).
If the wiring is not damaged, reposition it so that it is secured in the plastic hooks behind the counters. This will keep the wiring from being pinched when the
cover is removed and reinstalled.
It is recommended that all machines be inspected at setup or the next service call to prevent future incidents.
Refer to attached Bulletin Number 6196 for complete information, including illustrations. To view a PDF, you may need to download a free copy of Adobe
Reader.
Description
C-2211, C-2212, C-2213 or C-2214usually when the machine is running in Thick Paper mode (1/2 line speed). These are drum drive error codes.
Solution
PROBABLE CAUSES:
1. Incorrect drum speed.
Please installminimum version 40 firmwareto correct the drum speed.The latest version firmware isavailable via the Konica Minolta Download Selector.
After installing the firmware please set the following DIPSW to the recommended setting:
DIPSW 21
bit 6 bit 7
0 0 Default
1 0 0.1% up
0 1 0.2% up (Recommended)
1 1 0.3% up
If the symptom reoccurs with the recommended value, try the 0.3% UP setting.
2. Cleaning blade has "flipped" on a corresponding color.

Please refer to attached "Cleaning Blade Flipping" document if it is determined that the drum blade has flipped. To viewthe PDF, you may need to download
a free copy of Adobe Reader.
3. Incorrect Belt Line Speed Adjustment setting.

Check the setting by referring to section 10.3.8 Belt Line Speed Adj. (Printer Adjustment) in the Service Manual. If the setting value is not in the range
between -5 to -35, readjust the value within -5 to -35. If -5 to -35 cannot give the satisfactory result, also perform the section 10.3.3. FD Mag. Adjustment
(Printer Adjustment).
4. Failed Drum Drive Unit.

Replace the Failed Drum Drive Unit (p/n A03U R757 00 for Yellow / Cyan ) and p/n A03U R758 00 for Black / Magenta ).
Description
C-6704 error code.
Codes C-6702 or C-6703 may also be displayed.

Touchscreen may fail to respond when pressure is applied.
Solution
PROBABLE CAUSES:
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1. Failed Image Processing Board. Components NF30 and C249 may have failed on the IPB. For the details, please view the attached photo.
Replace the IPB (p/n A03U H020 28 for bizhub PRO C5500/C6500/C6500P and p/n A0U0 H020 02 for bizhub PRO C5501/C6501C6501P/C65hc ).
2. The Image Memory Control Board (IMCB) has failed.

Replace the image memory control board (p/n A03U H040 13).
3. The code is indicated when making a booklet and saddle stitching. If the booklet is made without saddle stitch, it works fine with no error codes. Size is set
to metric in Command WorkStation.
Change to inch size.
4. INDriver patch is required or Fusion Board has failed if using the CREO controller (IC-304).
Install the Fusion (INDriver) patch. If that does not resolve the problem, replace the Fusion Board (p/n 503-00351A).
5. Document is being scanned while the controller is still booting.

Please wait until the controller has fully loaded before beginning the scan process.
6. The OACB (System Control Board)has a poor connection to the touchscreen or the OACB has failed.
Reseat CN251 at the OACB and CN172 on OB/3 . Replace the OACB (p/n A03U H010 5A) as necessary.
7. HD-506 option is installed but not enabled. (Usually a C-6703 is indicated when printing.)
Enable HD-506 by turning ON software SW 2-0. To turn ON software SW 2-0, perform the following:
a. Enter Service mode.
b. Select System Setting.
c. Select Software SW setting.
d. Scroll to SW 2-0 and select ON.
e. Exit Service Mode.
Note : When installing an HD-506, ensure that both software SW 2-0 and SW 10-1 are ON.
Description
Please wait... message.
Solution
Please wait for a while message and unable to power the machine OFF/ON from sub-power switch after failed firmware update. Service mode will be
inaccessible. May also indicate "System down please main power off and on". Power save button is flashing on control panel.
CAUSE: Machine is in "Power On" mode due to flashing of Image files to the OACB failing.
SOLUTION: Firmware Image (I0-I5) files must be resent using the ISWutility.
Note : USB Flash will not be possible until firmware is written to the OACB. The current machine condition is the same as when replacing the OACB.
Please wait for a while messageand unable topower the machineOFF/ON from sub-power switch. Firmware update was not being performed prior to issue.
CAUSE: Failed OACB.
SOLUTION: Replace the OACB (p/n A03U H010 5A for bizhub PRO models orp/n A1DU H010 02 for bizhub PRESS models ).
Note :The new OACB will not have firmware loadedwhich will require the board be flashed using the ISW utility. USB flash will not be possible until the
firmware is installed on thereplacement OACB.
"Please Wait" message with C-37C5 (or any C-37xx code).

CAUSE: Any C-37xx code indicates a problem with the fuser roller temperature.
SOLUTION: For the C-37C5 code, replace the upper fuser lamp (p/n A03U M31E 00 for bizhub PRO models or p/n A1DU M31E 00 for bizhub PRESS
models).
"Please Wait Warming Up" messagefrequently during copy/print runs.

PROBABLE CAUSES:
1. Incorrect machine configuration. (Terminating on Non-Terminating finisher)
Remove all finishers and test.
2. Incorrect Software SW setting.

Set fixing temperature soft switch to the standard setting. To set the fixing temperature soft switch perform the following:
a.Enter Service Mode.
b.Select System Setting.
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c.Select Software SW Setting.
d.Set Software SW 19-1 to1 (ON), 19-2 to 1 (ON) and 19-3 to0 (OFF for Standard fixing temperature settings.
e.Exit Service Mode.
"Please Wait Now Adjusting" message.

CAUSE: Machine has a service code and the display of service codes has been disabled.
SOLUTION: Set Software SW 11-0to0. Cycle power OFF/ON and check for a service code.
"Please Wait..." message. Touch panel is unresponsive, Sub power indication light is flashing on control panel andService mode can not be accessed by
powering on while holding utility.
CAUSE: The OACB was replaced with no firmwareloaded.
SOLUTION: Load firmware. PowerON themachine and wait until it reaches the "Please Wait" indication. Using a USB cable (USB memory stick cannot be
used)and the ISWTRNS utility, sendthe "ImageAll" files. The transfer may be slow.
Description
C-6708shortly afterpower up.
Solution
PROBABLE CAUSES:
1. ICP2 on the IFB (Interface Board) is OPEN.
Verify thatICP2 is OPEN and replace the IFB (p/n A03U H100 01)if necessary.
2. ICP(s) OPENon the IPB (Image Processing Board).

VerifyOPENICP(s) and, if so, replace the IPB (p/n A0U0 H020 02 for bizhub PRO C5501/C6501/C6501P/C65hc and p/n A03U H020 28 for bizhub PRO
C5500/C6500/C6500P ).
Note : ICPs located on theopposite side of the ribbon cable connection.
bizhub PRO C5500/C5501/C6500/C6501 only

3. Failed exposure lamp or Inverter board. At power up the exposure lamp moves to the left to perform shading correction, but the lamp never lights.
Replace Exposure Lamp (p/n A03U M301 01) or Inverter Board (p/n A03U M405 00) as necessary.
4. ICP1 or ICP2 is OPEN on the CCD.

Verify thatICP1 or ICP2is OPENand replace the CCD (p/n A03U A290 00)if necessary.
5. The CCD wiring is poorly connected or damaged.

Reseat connection ribbon cable (p/n A03U N133 00) on the CCD unit andIPB. Inspect for damage andreplaceif necessary.
SPECIAL NOTE : Solution contribution by Freddie Burnham/David Aekus/Chuck Tripp/Ed Bellone, Production Print/SSD
Description
C-0213 code when Start button is pressed at Ready or intermittently during operation.
Solution
PROBABLE CAUSES:
1. A one-way paper exit drive gear is slipping.
Replace Paper Exit Gear/2 - 29T(p/n A03U 9098 00), Paper Exit Gear/3 - 23T(p/n A03U 9097 01), Paper Exit Gear/4 - 37T(p/n A03U 9096 00) and/or Paper
Exit Gear/5 - 40T(p/n A03U 9095 02) as necessary.
2. Dirty or failed Paper Exit Pressure Home sensor (PS10).

Verify operation in I/O Check Mode,input code 27-25. Clean or replace PS10 as necessary (p/n 08AA 8551 2). Please refer to attached C0213 document for
more detailed information.
3. Paper Exit motor(M54) failed.

Verify operation in I/O Check Mode,output code 27-25. Replace M54(p/n A03U M111 00) if necessary.
4. Open ICP2 (24V DC) on the ACDB.

Replace the ACDB (p/n A03U H520 02).
5. Original style regulating shaft is installed . ( bizhub PRO C6500/C6500P/C5500 only)

Installmodified Paper Exit Regulating shaft (p/n A03U 8929 02).
Note : Please refer to attached Parts Modification Notice and ExitSection parts document.
6. The wiring for M54 has been damaged by the rear side of the paper transport section or rearsection of the paper transport unit bracket contacting the
244
harness.
Inspect the wiring harness to M54 and replace as needed (p/n A03U N213 02 ) .
Note : Please review the attached WireDamage document for images of the wire harness and suspect section of the paper transport. Also,refer to
attached C0213 document for more detailed information. To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Michael Johnson, KMBS/San Francisco and Ian Lynch/Ed Bellone/Mike
McCarthy/Chuck Tripp/Cesar Jimenez, Production Print/SSD
Description
C-2451, C-2452, C-2453orC-2454.
Solution
CAUSE:A toner density sensor has failed or is being read incorrectly.
SOLUTION:To troubleshoot:
1. Swap suspected problem developing unit with theanother developing unit (tape up the developer toner entrance hole or leave toner hopper unit open with
interlocks made so it will not be adding toner to the incorrect swapped unit) and powerON the machine.
If the problem follows the developing unit and a different service code is indicated,the TDS sensor (p/n A03U M508 01) may have failed.
2. Check the values of the sensors in the Service Mode:
Service Mode a Process adjustment a Sensor output check a #4 TCR sensors .
Values should be around 127-130 (if no reading, check developing unit connections, spring contacts and for loose wires).
The higher the value, the more undertoned the developer.
The lower the value, the more overtoned.

3. Try depleting toner, if needed, from the suspected unit by running halftones of test pattern 53, density of 255 (leaving toner hopper unit open so it will not
add toner). Check if the TCR value rises, achieving a value of 130.
4. Try adding toner to the suspected unit (closing the toner hopper unit so it will add) in the I/O mode (54-0 for Yellow, 54-3 for Magenta, 54-6 for Cyan or
54-9 for Black) to see if the suspected unit values go lower (if not, the toner hopper may be packed or the toner motor has failed; test in I/O). Try to achieve
the value of 127-130.Please refer to attached documentation. To viewthe PDF, you may need to download a free copy of Adobe Reader.
5. The above procedures might have to be done a couple of times to achieve the target values. Perform any required image adjustments after the procedure
has been done.
Malfunction Code Color
C-2451Yellow
C-2452 Magenta
C-2453 Cyan
C-2454 Black
Note : Developing Units are normally replaced at 600,000 anddeveloperis normally replaced at 200,000.
SPECIAL NOTE : Solution contribution by Chuck Tripp/Freddie Burnham/Ed Bellone/Cesar Jimenez, Production Print/SSD
Description
SD-501, staples jamming or misfiring.
Solution
CAUSE:Malfunctioning staple cartridge.
SOLUTION: A modified staple cartridge is available.

Any cartridge with a datecode before 12/2007 could exhibit this problem.For those experiencing this problem please follow standard warranty procedures to
return themalfunctioning cartridge.
Note : All the staple cartridges in stock are above the 12/2007 date code and should not present a problem.
Description
C-C101 which might occur soonafter performing a PM.
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Solution
PROBABLE CAUSES:
1. When the sub power switch (SW2) is ON, no response is received from the Printer Control Board (PRCB) within the specified time because ICP23 on
PRCB is OPEN.
Check forany pinched, shorted or cut wires. Check installation of transfer units. Replacethe failed DRPS (p/n A03U R736 00)andPRCB (p/n A03U R7B5 00).
Note : If unable to locate ICP23 (2.3A fusable link), it can be found in the lower left section of the PRCB near connector CN301.
2. Transfer drive motor M18 has failed, connector was not seated properly, or connector and/or wiring from PRCB to motor has been damaged.
Check connections and wiring from PRCB to M18. Replace the PRCB (p/n A03U R7B5 00) and alsoM18 if necessary (p/n 27LA 8001 2E). If the wiring is
damaged please replace the wiring harness (p/n A03U N113 00).
Description
C-4718, C-4719, C-4720 or C-4721.Depending on the code indicated, the three other malfunction codeshave not been registered.
Solution
CAUSE: Write unit failure.
SOLUTION:Replace the write unit.
bizhub PRO C5500/C6500 write unit:

p/n A03U R712 00 - color
p/n A03U R711 00 - black
bizhub PRO C5501/C6501 write unit:

p/n A0U0 R708 00 - color
p/n A0U0 R707 00 - black
Note : The following codes relate to individual write units.
CODE WRITE UNIT
C-4718 Yellow
C-4719 Magenta
C-4720 Cyan
C-4721 Black
Description
C-2721shortly after power up or during operation.
Solution
PROBABLE CAUSES:
1. FailedHV2.
ReplaceHV2 (p/n A03U M404 00).
2. Poor connection.
Reseat the connection to the separation pole of the separationdischarge section.
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Notes :
a. The code does not appear immediately after pre-drive; it appearswhen a copy is made and the paper stops at the separation section.
b.Please see attached diagram from the Field Service Manual.To viewthe PDF, you may need to download a free copy of Adobe Reader.
3. Separation abnormality; poorconnection of the Powering Block A Assembly (p/n 65AA R7460 0), and/or the Powering Block 1 Assembly (p/n 65AA R727
00) and/or Separation Wire (p/n 65AA 9025 0).
Check the connectors of the power blocks for corrosion, proper alignment and contact. Replace as necessary.
SPECIAL NOTE : Solution contribution by Marco Cortez, KMBS/San Diego and Freddie Burnham, Production Print/SSD
Description
C2811, C2812, C2813 or C2814 error code.
Solution
PROBABLE CAUSES:
1. The drum potential sensor for Yellow (C-2811), Magenta (C-2812), Cyan (C-2813) or Black (C-2814)may have a film of toner dust on it affectingsensitivity.
Clean the sensorand if the problem persists replace the HV detecting sensor assembly (p/n A03U R736 00).The sensors for the 4 colors are interchangeable.
2. The Process Carriage connector is contaminated.

Clean the connectors on the rear of the ProcessCarriage and opposing connectoron main body.
3. A charge corona is not fully seated.

Reaset the corona unit for the affected color.
SPECIAL NOTE : Solution contribution by David Aekus and Jim Behrends, Production Print/SSD
Description
SD-501/SD-506, error codes C-1245, C-1258 C-1411 or SC77-64, SC77-77, SC77-95 (bizhub PRO 1050 series). Abnormal noise may accompany the error.
Solution
CAUSE: The DC relay wiring/1 of the bundle press stage interferes with the bundle arm unit at tie-wrap location shown in the attached document.
Consequently, the wiring is damaged and short-circuits to ground generatingthe error code(s).
SOLUTION: Replace the DC relay wiring/1 (p/n 15AN 9081 0) and perform the procedure in the attached documentation.
C-1245 or SC77-64
CAUSE: OPEN ICP8 on the SD Drive Board (SDDB) due to a short between the paper exit roller shaft and wiring harness (Motor Relay Wiring C) to the
Bundle arm motor (M10). The designed gap between the roller shaft and the metal plate is 15mm; however, the wire routing may not hold the harness close
enough to the plate.
SOLUTION: Secure the wiring harness with a self-adhesvive wiring clamp (recommended p/n 00Z921003) to prevent that part of the wiring from interfering
with the roller shaft. This change was made during production beginning with serial number 15AB01280. For complete instructions, refer to the attached
procedure.
Note : If the wiring has been damaged, it will be necessary to replace the wiring harness (p/n 15AN 9069 0) and the SD Drive Board (p/n 15AN -932 1F).
C-1258 or SC77-77
PROBABLE CAUSES:
1. Worm gear of bundle press motor (M23) is loose due to set screw(s) not gripping shaft because of insufficient lock agent or a set position failure.
Bundle press section does not return to its home position and it cannot be detected by the bundle press home sensor.
After the operation starts, bundle press section does not move to the predefined position and it cannot be detected.
Abnormal noise also may occur since the motor keeps rotating when gears do not engage properly.
If the worm gear is not worn or the edge part of the worm gear is not cracked, reinstall it on the motor. If the gear is damaged, replace it (p/n 15AN 7720 1E).
Note : When tightening the worm gear set screw(s), please apply a lock agent like Loctite 290 ("older" SD-501 M23 motor worm gears have one set screw
whereas the more recent production models have two screws).
2. The bundle press home position sensor (PS37) is not being actuated by the bundle press motor (M23). The bundle press cable is wrapping around itself
causing the unit raise up at an angle instead of parallel.
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Inspect and realign the cable to wind properly around the capstan. If the bundle press cable needs to be rewrapped, the Bundle Press will need to be
removed for service. Documentation for Bundle press removal and Bundle Press Wire installation is attached.
Note : To view the attached documents, you may need to download a free copy of Microsoft Excel Viewer (74MB).
3. One or both of trimmer unit swing springs (left or right) has broken.
Replace both springs together - Swing spring/Left (p/n 15AN 5029 2F) and Swing spring/Right (p/n 15AN 5030 2F).
CAUTION : If an SD-501 serial number falls below 15AQ03302 or begins with the 15AN prefix, the modified Swing Plate/A (p/n 15AN 5027 1E) must be
4. The bundle press Gear A is broken.

Replace bundle press Gear A/22T (p/n 15AN 7718 0).
5. Failed Bundle press stage up down motor (M24) and Gear 4/42T.
Replace drive motor (p/n 129U 8004 2) and gear (p/n 12AJ 7706 1).
C-1411 or SC77-95
PROBABLE CAUSES:
1. Loss of 5V DC on SDDB (green LED not lit). OPEN ICP1 on SDDB (ICP1 is located near CN100 on bottom middle of PWB).
With power ON, check each side of the ICP with a voltmeter set on DC volts. If the ICP is OPEN, one side of the ICP will have 5V DC and the other side will
0V DC. If the ICP is OPEN, replace the SD driver board (p/n 15AN -932 1F).
Note : Attached is the troubleshooting procedure to resolve SDDB ICP1 failures as there are many components connected to this ICP. To view the PDF,
2. SD control board has failed.

Replace the SD-501 CB (p/n 15AN-931 3H) or SD-506 CB (p/n A0H2 H010 12).
Description
FS-503, SC77-25 (B/W MFP) or C-1142 (Color MFP) .
Solution
CAUSE: A failed Paper Lifting gear /D (15T/40T) and/or the Intermediate Roller Open/Close motor (M25).
Note : The motor worm gear and paper lift up gear are worn or improperly meshed and unable to transmit the drive. This applies to machines below the
following serial numbers:
15AE03833
15AF00951
Manufacturing changes were made to eliminate this situation on machines with higher serial numbers.
SOLUTION: Replace Paper Lifting gear /D (p/n 5400 7732 1) and/or the Intermediate Roller Open/Close motor (p/n 15AA R717 00 - includes worm gear).
Notes :
1. The operation of the intermediate roller and motor can be checked using I/O mode output code 72-56. When initiated, the intermediate roller should
perform a home search.
2. If improperly meshed and only slightly worn, loosen the screw that fixesM25(using#1 Phillips-head screwdriver). While pressing the worm gear slightly in
the direction of the gear, tighten the screw and apply asmall amount(2-3mm size) of Plus Guard grease (p/n 00GR00020) on the worm gear anda few drops
(5-6mm size)on the cam surface. If the worm gear and worm wheel are seriously worn, replace themand then apply grease as previously mentioned.
CAUTION : Be careful not to smear grease on the nearby sensor (PS33).
3. Refer to attached documentation for additional detail. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Ed Bellone andBob Moeller, Production Print/SSD
Description
ISW DATA ERROR 41 when attempting to flash the firmware.
Solution
CAUSE: A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1.
SOLUTION: Remove the printer (or other device) that is attached to LPT1.
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD and Stephen Schmelcke, Workgroup/SSD
248
Description
C-2451 (C2451) intermittently or at power up.
Solution
PROBABLE CAUSES:
1.Auto Refresh Interval is set to OFF.
Set the Auto Refresh Interval (Interval/Quantity Adj.) accordingly.
Select the execution intervals and the toner consumption amount of the toner refresh mode (checks the average of print coverage for each color with each
specific drive distance of the developing roller/K, and consumes a certain amount of toner for the color that the print coverage is lower than 5% converted in
A4 size after completion of printing).
From theService Mode Menu screen:
a.Press [02 Process Adjustment].
b.Press [05 Interval/Quantity Adj.].
c.Press [02 Auto. Refresh Interval].
d. At theAutomatic Refresh Interval screen, specify the settings of each adjustment item:
Execution existence: ON
b. Execution frequency:
[small] - Equivalent to A4 continuous 1,000 prints
[middle] - Equivalent to A4 continuous 500 prints
[large] - Equivalent to A4 continuous 330 prints
Refresh quantity:
[small] - Equivalent to A3 solid 3 sheets
[middle] - Equivalent to A3 solid 5 sheets
[large] - Equivalent to A3 solid 8 sheets
Note :Execution frequency varies depending on environmental temperature and print modes.
e.Press [OK]to enable the new settings or press [Cancel] to cancel the operation.
2. Failed Yellow Developing Unit.

Replace the Yellow Developing Unit (p/n A03U R706 00).
3. DCPS2 has failed.

Verify 24V DCoutput from DCPS2, there should be 24V DCat CN112 pins 1 & 2 and CN113 pins 1 & 2. If voltage is missing replace DCPS2 (p\n
A03U M402 01).
SPECIAL NOTE : Solution contribution by Craig Blyther, ASG/SSD and Jim Behrends/Gregg Gallant, Production Print/SSD
Description
C-0413 or C-0414 error code which may be intermittent.
Solution
PROBABLE CAUSES:
1. The optional heater (HT-504) is installed but not powered ON.
Ensure that the optional heater (Fan heater/Up - HTR3 or Fan heater/Lw - HTR4)is powered ON using the switch on the lower left side of the machine (see
pages 1-5 of attached Installation Manual).
2. The optional heater (HT-504) is installed and powered ON but not enabled in the System settings (25 mode).
Ensure thatDIPswitch 25-7 is set to 0 (enabled).
3. The optional heater (HT-504) has failed.

Disable the heater power switch and open/close the front door. If the code does not reset, as a temporary measure, disconnect Fan heater/Up (HTR3) and/or
Fan heater/Lw (HTR4) to get the machine up and running. Replace the optional heater(Item #A0410Y1).
Note : The optional heateris not available as a spare part and must be ordered usingthe item number.
SPECIAL NOTE : Solution contribution by Ed Bellone/David Aekus/Freddie Burnham, Production Print/SSD
249
Description
Error code C-4850.
Solution
PROBABLE CAUSES:
1. Firmware update required.
Please ensure that the latestfirmware version is installed. The latest version of firmware is available via the Konica Minolta Download Selector.
Note : If the problem occurs while usingan SD-501 (bizhub PRO C6500/C6500P only), install mimimum version 30-GCD for the Saddle Stitcher. A
C-4840code may also be indicated.
2. The Overall Control Board has failed.

Replace the OACB (p/n A03U H010 5A).
IMPORTANT : The latest firmware should beinstalled before replacement of the OACB.
3. Incorrect initial settings.

Perform the following:
a. Depress "Utility".
b. Select "User setting".
c. Select "Initial setting".
d. Select "Copy Initial Setting".
e. Select "ADF" or select "1 g 1" on initial copy mode.
f. Press "OK".
4. The HD-506 has failed.

To confirm, disable the HD-506 by setting software dipswitch 2-0=0 (OFF). If the error does not occur and printing is possible, the HD-506 is faulty. Replace
the HD-506 (Item #A03Y0Y0).
Description
C-C134possibly after replacing image processing board.
Solution
PROBABLE CAUSES:
1. The incorrect Image processing board is installed.
Install the correct Image processing board.
Note :The latest bizhub PRO C6500/C6500P/C5500 IPB (p/n A03UH02028) and bizhub PRO C6501/C6501P/C5501/C65hc IPB (p/n A0U0 H020 02).
2. Failed IFB (Interface Board assembly).

Replace the IFB (p/n A03U H100 01).
SPECIAL NOTE : Solution contribution by KMBT (Japan),Ed Bellone and Clinton Marquardt, ESS.
Description
No power.
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Solution
PROBABLE CAUSES:
1. Failed OACB.
Replace OACB (p/n A03U H010 5A).
2. Peripherals were plugged into the wrong connector on the RU-504.This causes a short in the 5V DC line in the bizhub PRO C6500/C6500P/C6501 and
any attached peripherals.
Multiple boards will need to be replaced. These include (not limited to) the following boards:
Control boards of all options (includes DF, RU, FS, SD, etc.).
Note : Please see the attached Bulletin Number 6541 for further information. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Clinton Marquardt/Ed Bellone, ESS and Jim Behrends/David Aekus, Production Print/SSD
Description
C-2411, C-2412, C-2413 or C-2414 at power up or intermittently. Codes may be indicated when performing the drum adjustments.
Solution
PROBABLE CAUSES:
1. OPEN ICP15, 12V DCfuse (fuse type =ICP-S1.0) on the Printer Control Board (Printer Control Unit).
Check the fuse on the PRCB and replace the board as necessary (p/n A03U R7B5 00).
2. Failed TCR Sensor.

Replace the Toner Density Sensor (p/n A03U M508 01) for the Developing Unit indicated by the failure code.
3. Failed Process unit wiring harness connectors.

Replace the Process Detection Wiring/1 (p/n A03U N110 01) and Process Detection Wiring/2 (p/n A03U N111 02).
Note : Process Detection Wiring/2 is only listed in the bizhub PRO C6500/C5500 Parts Manual.
SPECIAL NOTE : Solution contribution by Freddie Burnham and Jim Behrends, Production Print/SSD
Description
C-0418error code which may be intermittent.
Solution
PROBABLE CAUSES:
1. This occurswhen the LU-202 is set to Coated Paper and the Relative Humidity is above 56%.
Installthemodified LU-202 LCT control board (p/n A03W H010 13).
2. Failing HT-503 (Item #A0410Y0).

Replace HT-503.
Note : Ensure the Dehumidifier Switch (SW3) is turned ON with the HT-503 installed. SW3 is located on the lower left side of the machine under a cover.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Ed Bellone, Production Print/SSD
251
Description
Intermittent C-4701 (C4701) and/or C-4703(C4703) codes.
Solution
CAUSE: A failed Image Memory Control Board.
SOLUTION: Replace the IMCB (p/n A03U H040 13).

Description
C-283x codes.
Solution
CAUSE: LD Power becomes saturated when performing Auto Gamma adjustment in a low humidity condition.
SOLUTION: Perform the following adjustment:

1. [Utility].
2. [Machine Admin. Setting].
3. [System Setting].
4. [Expert Adjustment].
5. [Process Adjustment].
6. [Toner Quantity / Exposure].
7. Select the proper Exposure Adjustment [Yellow, Magenta, Cyan, or Black] by using the Next/Previous button.
8. Select Standard then select [-2] under Exposure.
9. Press OK.
Notes :
a.If the problem persists, replace the problem color drum since the cause of the SC is the combination of drum characteristic and humidity.
b. The following codes = colors: C-2831 = Yellow ; C-2832 = Magenta ; C-2833 = Cyan ; C-2834 = Black .
Description
C-2840 shortly after power up. The code is indicated while engine is conducting correction operation, or the Automatic Gamma Adj. is started manually.
Solution
PROBABLE CAUSES:
1. The PGC sensor is malfunctioning.
Recall Standard Data to Factory Init from the Process Adj screen in Service mode.
2. ICP17 is OPEN on the Printer Control Board. The wiring between the printer control board and the hardware counters (photo 2) may become pinched after
adding developer and securing the top cover/Fr (Photo 1). If the wiring is shorted to ground, ICP17 on the printer control board will OPEN, resulting in the
error code. If the wire is broken internally without shorting, the machine will function but the counter may not increment.
Insulate the damaged wiring with electrical tape or replace the harness (p/n A03U N195 01). Then replace printer control board (p/n A03U R7B5 00).
Photo 1: Top cover/Fr
Photo 2: Wiring for hardware counter
Description
C-3912code at power up or "Machine warming up please wait" message.
Solution
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PROBABLE CAUSES:
1. Failed ACDB.
Note : Before replacing the ACDB ensure that temperature sensor/3 (TH3) is working. TH3 will read if one of the fuser lamps is open.
2. Failed fuser lamp(s).

Check continuity of the three upper fuser lamps L2, L3 and L4. Replace failed fuser lamp (p/n A03U M31E 00).
SPECIAL NOTE : Solution contribution by Jim Behrends/Mike McCarthy/Ed Bellone/David Aekus, Production Print/SSD
Description
MEMORY FULL message when copying or printing. The memory level on the LCD counts down to zero.
Solution
CAUSE : The cause is undetermined at this time and thisissue is being researched by SSD.
SOLUTION:Please verify the following:

1. Ensure that, with the HD-506 kit installed, software DIPSwitch 2-0=1 and 10-1=1.
2. Ensure that the IC-303 controller is updated to latest system codeversion 1.02 (use the most currentsystem software)and all the necessary patches are
applied. Refer toattached Bulletin Number 5945.
If the memory full condition does not affect machine operation, thenno action is necessary.
If theMFP is locking up and/or requires user intervention to complete printing after a MEMORY FULL message, then pleasecontact KMBS/SSD to report the
issue and please provide the following information to aid SSD in the research of this issue:
a. The customer print file or copy processthat caused the problem.
b. The exact settings they set whenprinting the file. These settingscan be printed fromthe summary list in Command WorkStation.
c.The paper tray, type, wieght, etc.
d. TheMFPperipheral configuration.
e. TheMFPManagement Lists with current firmware version installed.
f. The Fiery controller configuration pages with current system code version installed.
g.The exact message on theMFPLCDwhen the problem occurs.
h. Does the customer need to press a button on theMFPto continue the print process?
i. What is the exact message in Command WorkStation when the problem occurs?
j.Confirm that the memory board is the proper version. Bulletin Number 5898includes a photo of the board with a number desiginating the version type.
3. Ensure that the MFP is installed with the latest firmware version. Firmware and system software are available via the Konica Minolta Download Selector.
Please refer to attached Bulletin 5898 for additional details. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
Finishing peripherals are not being recognized when installed or after replacing the finishing option control board.
Solution
Please note that the legacy finishing options for thebizhub PRO 1050 cannot be used on thebizhub PRO C6500. The legacy finishing products for thebizhub
PRO 1050 carry the same name as thebizhub PRO C6500 yet they are incompatible.
The finishing options for thebizhub PRO C6500 start with the following serial numbers:
FS-503 15AE
FD-501 15BN
SD-501 15AQ
LS-501 15AM
The legacy finishing options for the bizhub PRO 1050 start with the following serial numbers: FS-503 15AA
FD-501 15AH
SD-501 15AN
LS-501 15AV
Notes :
1.The finishing options for thebizhub PRO C6500 are capable of being used on thebizhub PRO 1050. The finishing options are shipped with firmware for
thebizhub PRO C6500 and must be flashed withbizhub PRO 1050 firmware to work. In order to flash to the appropriatebizhub PRO 1050 firmware version the
newer style finishers must be configured with the hardware dipswitches set to: 1 = ON, 2 = OFF, 3 = ON, 4 = ON
If the finishing options are installed lateron a bizhub Pro C6500, the firmware has to be flashed again to the correct model.
3.When connecting the finishing features onto the bizhub PRO 1050 the nearest finisher needs the jumper installed in connector 19 on the finisher control
253
board. All other finishers should have the wiring connector for connector 19 installed.
Description
Ready to print"and "Exchange time ofToner Filter!" messages.
Solution
CAUSE: Toner filtersneed to be replaced and the life counter needs to be reset.
SOLUTION: Replace the filters. Enter theService Modeto reset the life counter:
2. Select [4: COUNTER/DATA].
3. Select [3: PARTS COUNTER].
4. Select [1: COUNT OF SPECIAL PARTS].
5. Using the down arrow, scroll down to highlight the desired part to be reset (NO: 002 & 003), Dust-proof Filter/1 (Right Side - p/n A03UA122) and
Dust-proof Filter/2 (Rear Side - p/n 65AA-142).
6. Select [COUNT RESET].
Notes :
a. When either part is reset, both counts will reset as they are linked and must be changed as a set.
b. The part numbers to order these filters are:
Dust Proof Filter 1 (listed as "filter exchanging assy" in SAP); found in main body Service Manual, page 13 aspart number A03U R701 00.
Dust Proof Filter 2; found in main body Service Manual, page 13 aspart number 65AA R718 00.
SPECIAL NOTE : Solution contribution by SSD Printer Support and Chuck Tripp/Ed Bellone/Freddie Burnham/Jim Behrends, Production Print/SSD
Description
SD-501, PLEASE EXCHANGE TRIMMER RECEIVER OF SADDLE STITCH UNIT message.
Solution
CAUSE:The surface of the cutting board of the trimmer unit has reached its useful life (after 18,900trim cycles).
SOLUTION:The cutting board (p/n 15AN 5282 1E), also referred as the trimmer receiver or the catching plate, must be replaced.The part can be found in the
SD-501 Parts Guide Manual in the paper adjustment unit sectionat theend of the manual.Replacement procedure can be found in the SD-501 Field Service
Manual and is titled as:Replacing the trimmer board assembly.
Note : See attached instructions. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Bob Moeller/Mike McCarthy/David Aekus/Ed Bellone, Production Print/SSD
Description
The HTTP Communication protocol is newly supported for bizhub vCare.
Major advantages of HTTP communication include the ease of configuration and the utilization ofthe widely accepted HTTP protocol.
MFPs registered in the vCare system as of 9/15 are to be configured via the new vCare HTTP protocol.
All supported MFPs will be configured for one-way HTTP communication:
bizhub C220, C280, C360

bizhub C452, C552, C652, C552DS, C652DS
bizhub PRO 950
bizhub PRO 1200, 1200P, 1051
bizhub PRO C5500, C5501, C6500, C6501
Solution
Setup instructions for vCare HTTP can be downloaded from http://www.mykonicaminolta.com . Navigate to Products " Product Reference
Materials. Select Application Solutions " bizhub vCare " Manuals " Installation Manuals. Choose the vCare HTTP setup instructions from the list of
254
documents presented.
For assistance configuring MFPs for HTTP communication,call the SSD Hotline at 800-825-5664.
The attached vCare HTTP Guides ver 1.5.zip contains the vCare HTTP Setup Instructions for the currently supported models.
SPECIAL NOTE: Solution contribution by Mark Kemp, ESS
Description
C-D0E1.
Solution
CAUSE: Black Hard Disk Drive (HDD) initialization abnormality.
SOLUTION: This has been corrected with firmware version 26 (install version 26 or later). The latest version firmware or system software is available via the
more'.
Run I/O code 99-03. This will check HDD for bad sectors and recovery. If problem persists, swap the black HDD with another color to verify that the HDD
failed and replace the individual HDD as necessary (p/n A03Y R701 00).
The HD-506 is actually a kit (p/n A03Y0Y0) that includes 4x40GB hard drives (1 per color channel) mounted to a single board. The drives are formatted
(FAT32) and contains pre-loaded stamps and watermarks with plenty of room for user overlays.
Notes :
1. To temporarily use the machine, set DipSW 2, Bit 0 to 0. This will disable the HDDs.
2. Please reference version 26 Release Notes prior to installation. The HD-506 Installation and Parts Manuals are also attached for reference.
3. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
Touchscreen is not responding. If out of adjustment, how can the touchscreen be adjusted?
Solution
CAUSE: The touch panel (touchscreen) is out of adjustment and no longer responds.
SOLUTION: To adjust the touchscreen, perform the following:

1.Selectthe Utility/Counter button.
2. Select 04 Touch Screen Adjustment.
3. Following theon-display prompts, touch the points on the display.
4. Touch theCheck boxes on the display to verify.
5. Save bypressing the hard key 0,then exit with hard key 1.
Note : If adjustment must be made whenmachine has a service code,perform the following:
a. Power on machine holding Utility/Counter button.
b. Press the Access button.
c.Press the 4 on keypad.
d.Following theon-display prompts, touch the points on the display.
e.Touch theCheck boxes on the display to verify.
f.Save bypressing the hard key 0,then exit with hard key 1.
SPECIAL NOTE : Solution contribution by David Aekus/Cesar Jimenez, Production Print/SSD
Description
Scan to E-mail addresses/one-touchesare not being retained on the MFP.
Solution
255
CAUSE: System code update required.
SOLUTION: Please download and install IC-408 System Code version 1.1 or greater. The latest version firmware or system software is available via the
more'.
Description
The Use Management List, the Account track & Authentication information, is blank when printed.
Solution
CAUSE: A user has not been registered for User Authentication.
SOLUTION: Account Track data will be output if either User Authentication is enabledor a User Authentication account is set up and then User Authentication
is disabled with the account still Registered. To Register a user, select:
1.Utility.
2. Machine Admin.
3. User Auth./Account Track.
4. Authentication method.
5. Set User Authentication ON (MFP).
6. Close.
7. User Authentication Set.
8. User Register.
9. Add.
10. Create user.
11. Return.
12. Close.
13. Go back to Authentication Method.
14. User Authentication OFF.
15. OK.
16. Close.
17. System Setting.
18. List/Count.
19. Use Management List.
20. Select Copy at top of screen.
21. Press Start.
21. Once list has output, select Utility tab at top of screen.
22. Return.
23. Exit.
The list will now output with Account Track information.
SPECIAL NOTE : Solution contribution by Chuck Tripp/Ian Lynch/Freddie Burnham, Production Print/SSD
Description
C-C130after replacing the OACB from another machine.
Solution
PROBABLE CAUSES:
1. The OACB or PRCB has been replaced, but firmware has not been flashed to the new boards.
Restart machine while holding down the "Utility" key to enter Service mode. When in Service mode, flash the firmware.
2. The OACB or PRCB was installed from a non-matching model. For example the OACB has been removed from a bizhub PRO C5500 and installed in a
bizhub PRO C6500. The OACB has the same part number for both machines but, once installed and firmware has been flashed, the board is now
model-specific.
Install a new OACB (p/n A03U H010 5A) or PRCB (p/n A03U R7B5 00).
3. The NVRAM is not installed or itmay bedamaged. The operation paneldisplay is in Spanish (see attached example).
Install NVRAM or contact SSDContact Support centerif the NVRAM is damaged and needs replacement.
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Note : To view the PDF, you may need to download a free copy of Adobe Reader.
Description
CHECK POWER AND CABLE message for SD-501/SD-506 at power up.
Solution
CAUSE: SD-501/SD-506 door switches not actuated.
SOLUTION: Make certain that the finisher doors are closed and the switches actuated. If the switches are actuated and the problem persists, check the
continuity. Replace the door switches (p/n 40AA 8501 0) as needed.
Description
C-6801(C6801) at power up.
Solution
PROBABLE CAUSES:
1.Poor connection of the Operation panel.
Reseat Operation panel connectors.
2.Communications error between the Overall CB, PRCB and the Operation panel.
Reseat the connectorss on the CB and the PRCB.
SPECIAL NOTE : Solution contribution by Jim Behrends and Ed Bellone, Production Print/SSD
Description
C-C133 code after installing firmware or shortly after power ON.
Solution
PROBABLE CAUSES:
1. Failure of the memory control board.
Replace the memory control board (p/n A03U H040 13).
2. A modifiedMemory Control Board was not installed before the firmware was upgraded. Machines below serial number A03010000516 need the modified
board installed before upgrading to version 25 firmware. (bizhub PRO C6500/C6500P)
Install the modifiedMemory Control Board (p/n A03U H040 13). Refer to page4 of the attached Bulletin Number 5898. To viewthe PDF, you may need to
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and John Auxier, KMBS/Peoria, IL
Description
Paper skew from all paper trays.
Solution
CAUSE: Misalignment of the transfer belt (p/n A03U 5042 00).
257
SOLUTION: Repair or replace the transfer belt as necessary.
Note : Install countermeasure against tension roller dropping out modification for the transfer assembly. This modification will prevent the transfer belt from
walking to one side. See attached Bulletin Number6241.
Description
SD-501, staples jamming, misfiring, not pushing through sheets.
Solution
CAUSE: Staple unit not adjusted correctly.
SOLUTION: Perform the Tilt/Gap adjustment to correct staple alignment. The attached document shows the procedures for this adjustment as listed in the
SD-501 Service Manual. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
C-5003error code.
Solution
PROBABLE CAUSES:
1. The Conveyance Drive Board assembly (CDB) has failed.
Check ICP13on theCDB (p/n A03U H050 04) and replace as needed.
2. DC Power Source/2 (DCPS/2) has failed.

Check for 24V DCon CN115of DCPS/2 (p/n A03U M402 01) and replace DCPS as needed.
SPECIAL NOTE : Solution contribution by Chuck Tripp and Cesar Jimenez, Production Print/SSD
Description
C-4521color registration error code.
Solution
PROBABLE CAUSES:
1. It is possible toner or dust is deposited between the color registration sensors, PS8 and PS9, and their outer cover. Simply wiping the sensor will not
resolve the problem.
Remove the color registration assembly (p/n A03U R7980 0) and inspect the sensors. If toner or dust is deposited between the sensor and its outer cover,
the color registration assembly must be replaced.
2. ThePressure Plate (p/n 65AA 1095 0D)that holds the color registration assembly (p/n A03U R7980 0) is malformed and is causing the color registration
sensors to not read the belt correctly.
Re-form thepressure platethat holds the color registration assembly.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD;Dale Coleianne DSM/SSD and Clinton Marquardt, ESS
Description
C-2451, C-2452, C-2453 after long runs of dark copy/print jobs. Machine codes after 30K - 40K B&W copies made in one run. No color copies made.
Solution
PROBABLE CAUSES:
1. Toner Density Sensor values are undertoned.
Check Toner Density Sensor values in the Service mode a Process Adjustment a Sensor output check a 04 Toner Density Sensor Check.
258
Values should read approximately 127. An error code could occur if the value is above 210 (undertoned). Briefly run the toner supply motor to bring to 127
value.
Notes :
a. This is a quick process. Be ready to stop the motor.
b. Toner motors check OK in I/O mode.
2. Developing unit augers are not turning. Damaged gears or developer motor.
Replace developing unit (p/n A03U R706 00) or replace developer motor (p/n 27LA 8003 2E).
3. Faulty/failed ChargingUnit.
Replace ChargingUnit. (bizhub PRO C6500/C6500P - p/n A03U R703 00 or bizhub PRO C6501/C6501P/C65hc - p/n A0U0 R712 00).
SPECIAL NOTE : Solution contribution by Mike McCarthy and Cesar Jimenez, Production Print/SSD
Description
C-1001, C-1006 or SC77-59 error code. The finisher is "grayed out" on the control panel. Unable to flash.
Solution
CAUSE: Serial communication error between the main body and the finishing option. Incorrect DIPswitch setting.
SOLUTION: Correctly set SW 3, DIPSW 2 on the FDCB.
bizhub PRO 1050/1050P/1050e/1050eP - FD-501 DIPSW 2 = OFF
bizhub PRO C6500/C6500P - FD-501 DIPSW 2 = ON (default)
bizhub PRO 1051/1200/1200P - FD-503 DIPSW 2 = ON (default)
bizhub PRO C6501/C6501P/C65hc - FD-503 DIPSW 2 = ON (default)

For more information, review the attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.
Description
Options cannot be recognized. System configuration display is without options.
Solution
CAUSE: If replacingan option unit and the large connector is disconnected immediately after the main power is OFF, the control board of that option unit may
be damaged. If this occurs, the operation panel displays the system configuration without the faulty option.
SOLUTION: Disconnect the large connector LAST when you detach the option unit and connect the large connector FIRST when you attach the option unit.
Description
SD-501, SC77-65 (C-1246).
259
Solution
PROBABLE CAUSES:
1. One or both of the Paper Holding Springs in the bundle clip have broken causing the bundle clip to jam. If not broken, Paper Holding Spring/left (p/n 15AN
5524 0) and Paper Holding Spring/right (p/n 15AN 5538 0)may beincorrectly installed .
Inspect the holding springs on the bundle clip which are located in the slope section of the SD unit. If broken or even if they are incorrectly installed, replace
the springs. The work of replacing the springs takes approximately 10 minutes.
Notes :
a. For the location of the springs, see the SD-501 Parts Manual, page 9, references 8 and 10.
b. The machines on which the springs may be incorrectly installedinclude s/n 15AN00001 to 15AN00187.
c. To view a PDF, you may need to download a free copy of Adobe Reader.
2. PS33 (bundle clip upper limit sensor) located at the top of then slope section has failed.
Using I/O mode code 71-42 input, check the sensor for changes of state. If the sensor does not change state, replace PS33 (p/n 08AA 8551 2).
3. M11 (Bundle clip motor) has failed.

After verifying that PS33 (bundle clip upper limit sensor), PS30 (bundle clip lower limit sensor) and PS34 (bundle clip home position sensor)are functioning by
checking in the I/O mode, replace the bundle clip motor (p/n 15AN R728 00). The motor may operate but may be too weak to overcome the spring pressure at
the top and bottom of the slope section.
4. The bundle clip is binding on its rail due to contamination or lack of lubrication.
Note : This occurs when making booklets.
Clean the bundle clip rail and lubricate with a light lubrication.Do not use a heavy grease.
5. The bundle clip is binding at its lower position not allowing it to reach the bundle clip lower limit sensor (PS30) due to worn Slide Plate/1, Slide Plate/2 and
slide plate bearings.
Replace the following parts:
Slide plate/1 (p/n 15AN 5503 1E)
Slide plate/2 (p/n 15AN 5526 2G)
Slide bearings (2) (p/n 15AN 5514 0)
These parts can be found on page 9 of the SD-501 Parts Guide Manual
Description
"Memory Full" messagewhen copying mutiple colored originals through the DF-609 and requesting more than one set after installing the HD-506.
Solution
CAUSE: Dipswitch 10-1 (Hard disk image memory)is set to 0 (OFF).
SOLUTION: Set dipswitch 10-1 to 1 (ON) to allocate extra memory after the HD-506 is installed.
Description
ISW error 196when attempting to flash firmware.
260
Solution
When booting theMFP, the control panel indicates aC-C113 or C-C114
CAUSE: At the rear of the machine, DIPSW 2 is set to "OFF" or the jumper is inserted in CN19.
SOLUTION: Set DIPSW 2 to "ON" and remove jumper and reinstall connector into CN19.
Note : The error relating to FD-501 is C-C113 and for SD-501, C-C114. For the LS-501, make sure that the connector jack is disconnected and plugged into
the connector plugs of the RU-503 unit. Please seesteps 8 & 9on pages E8/E9 of the attached LS-501 Installation Manual. To viewthe PDF, you may
need to download a free copy of Adobe Reader.
When flashing the PB-501/PB-502

CAUSE: The jumper for CN29 on the PBCB is connected.
SOLUTION: The jumper for CN29 on the PBCB must be removed and the wiring connector connected. The jumper is only used when the Perfect Binder is
installed on abizhub PRO1050.
After replacing PWB-PRCB

CAUSE: When the PWB-PRCB was installed CN301 was not connected.
SOLUTION: Unplug theMFP from the wall outlet and connect CN301. The connector is a 4-pin connector located on the bottom of PWB-PRCB.
Description
SD-501/SD-506, SC77-74 (bizhub PRO 1050/1050P/1050e/1050eP only)or C-1255. A grinding noise may also be heard.
Solution
PROBABLE CAUSES:
1. The Up/Down Gear/C (p/n 15AN 7744 0), Staple Up/Down Gear B (p/n 120H 7709 0) and/or Staple Up/Down Shaft (p/n 15AN 4242 0) is damaged.
Replace the damaged parts.
Note : The stacker section must be withdrawn to access the gear.PleaseseeSD-501 Bulletin Number 5384 as a reference and the attached parts
replacement procedure.
IMPORTANT :As a preventative measure,apply EM-30L grease (p/n 00GR00220) to the Up/Down Gear/C on the next service visit. After that, please apply
grease every 750,000 copies. Grease is applied during the manufacturing process, but possibly dries upover time.
The gear location can be seen when the left door of SD-501/SD-506 is opened. Using a long brush or similar, apply the grease under good light (flashlight).
CAUTION : TurnOFF the power switch before starting the work and please be careful that grease does not fall off of the gear.
2. Failed M20 (clincher up/down motor) which"appears" to function normally, but lacks speed and strength to lift the clinchers and activate PS26 (clincher
up/down home sensor) at the designated time (for reference, please see attached SD-501 Theory of Operation).
The commutator in M20 becomes dirty and fails to make good connection with the brushes. The motor loses strength and speed or may fail tocommence
rotating. When continuity is measured with a meter, reading will fluctuate wildly as the shaft is slowly turned, indicating poor connection through the
commutator to the windings of the armature.
Replace M20 (DC Brush Motor/1 - p/n 15AQ M103 00).
3. Clincher up down home sensor (PS26) has failed.

Replace PS26 (p\n 08AA 8551 2).
4. The staple clincher wiring is disconnected or the solenoid stopper portion of the staple clincher breaks.
Check the staple clincher wiring connection. The shape of the staple Assy/B has been changed. Please replace the part andseeSD-501 Bulletin Number
6428 for reference.To view a PDF, you may need to download a free copy of Adobe Reader.
261
Description
Can Not Use This Function in the Current Authentication Mode" messagein the browser. Unable to access Account Track via the machine NIC.
Solution
CAUSE:User Authentication has accounts input, is enabled, or the User Distribute Number is not set to 0.
SOLUTION:To allow access to the Account track, perform the following at the machine:
1.Enter the Machine administrator mode and delete any User Authentication accounts that have been created.
2.Set the User Authentication to OFF.
3.Set the User Distribute Number to 0.
Note : The User Distribute Number will not reset to 0 if accounts have already been created.
Once this has been done, access is allowed to the Account Track setup page of the machine NIC using a web browser.
SPECIAL NOTE : Solution contribution by Greg Lantowski and Gary Scimeca, Production Print/SSD
Description
Constant jam at inversion unit when duplexing or face down copying.
Solution
CAUSE: Failed AC Driver Board - ICP1 is OPEN.
SOLUTION: Check ICP1 for continuity. If it fails, replace the AC Driver Board (p/n A03UH52001).
Description
PB-501, SC78-16.
Solution
PROBABLE CAUSES:
1. Motor M32 has failed.
Replace M32 (p/n 15AA 8005 0) and the PB-501 driver board (p/n A075 H510 00).
2. An OPEN ICP12, ICP19 and/or ICP59 on the finisher drive board of the Perfect Binder.
Verify open ICP fuses and replace the Perfect Binder control board (p/n A075 H020 02).
Note : Clean melted glue residue and set machine to lower power mode function to prevent further issues.
ICP
Supply Voltage
Supplied To
ICP12
5V DC
M32
ICP19
262
5V DC
PB drive board
ICP59
24V DC
M32
3. Low level of firmware.

Note : The SC78-16 occurs after machine completes book jobs and sets idle for more than 30 minutes. A SC78-14 may also be indicated.
Update firmware to minimum version of 50 and version 20 on the Perfect Binder.The latest version firmware or system software is available via the Konica
SPECIAL NOTE : Solution contribution by Freddie Burnham, Chuck Tripp, Greg Lantowskiand Ian Lynch - Production Print/SSD
Description
When trying to reset the developer counter in the Special Parts Counter, the page count resets, but not the distance count.
Solution
CAUSE: The Toner Density Sensor Auto Adjust was not performed.
SOLUTION: Please perform the following:

1. Enter the Service Mode.
2. Process Adjust.
3. Drum Peculiarity Adj.
4. Perform the Toner Density Sensor Init adjustment.
Description
Operation panel locks up.
Solution
CAUSE: Failed System Control Board.
SOLUTION:Replace the System Control Board (p/n A03UH01026). To prevent the operation panel from locking up,certain components on the System
Control Board assembly ha ve been changed/added. See attached Parts Modification document for details.To view the PDF, Adobe Reader must be
Description
C-2470after a jam is cleared from inside MFP engine. There may be a "Close front door" message indicated.
Solution
CAUSE: Processing unit not connected.
SOLUTION:Open front door and pull out processing unit by handles. Slide processing unit back into machine noting if it slides smoothly (check for
obstructions if not smooth). Close front door.Replace PRCB (p/n A03U R7B5 00) if code does not clear.
263
Description
FS-607, Fold and Staple is grayed out when Application Output is selected.
Solution
PROBABLE CAUSES:
1. Original is set to Mixed Mode.
Under Original Application select Normal instead of Mixed.
Note : Only applies to models with document feeders.
2. Saddle stitch is isolated.

Check faulty part isolationDIPSW 7-0=0, 18-5=0 and 18-6=0.
Note :DIPSWsare for the SD saddle stitch isolation, however, the FS-607 is affected even though there is no SD in the configuration.
Description
C-3911 (C3911) code at power up.
Solution
PROBABLE CAUSES:
1.Failed temperature sensor/1 (TEMS1).
Replace temperature sensor/1 (p/n 65AA 8801 0).
2. Failed ACDB.
SPECIAL NOTE : Solution contribution by Ian Lynch/Ed Bellone, Production Print/SSD
Description
HD-506 not recognized.
Solution
CAUSE: Software switch for HDD recognition not set correctly.
SOLUTION: To enable HDD recognition, perform the following:

1. Access Service Mode by pressing the utility/counter key and then pressing Stop, 00, Stop, 01.
2. On the touchscreen, touch 03 [System Setting].
3. On the next screen touch 01 [Software Switch Setting].
4. Use the up/down arrows to scroll to Software dipswitch 2-0. Set the switch to ON (1) to enable the HD-506.
Note : DipSW 10-1 also needs to be set to1 for the HD-506 to be utilized by the MFP.
Description
Unable to fold & staple a cover page. "It is not possible to staple because of finisher limitation"messageis listed in Command WorkStation.
Solution
PROBABLE CAUSES:
1. The Paper Weight for the print job has not been set.
The bizhub PRO C6500/IC-303 system must have information regarding the paper weight when selecting to staple the document. The Paper Weight
information can be set either in the print driver or on Command WorkStation. The setting of "Printers Default" can be used providing that the desired default
setting for Paper Weight has been set on the IC-303 under PostScript Setup.
2. Firmware update required.

This issue has been resolved in version 30 main body firmware. Please download and install minimum version 30 main body firmware. The latest version
clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
264
Description
Various jam codes may occur when the punch blade in the FD-501 punch section binds.
Solution
CAUSE The punch unit can bind when debris accumulates on the punch blade. This is most likely to be an issue when there is toner on the portion of the
paper being punched.
SOLUTION Use the procedure beginning on page 2 of attached Bulletin Number 6433 to clean the punch units indicated in the included table. Punch units
with serial numbers greater than those listed were produced with a design that prevents binding.
If a punch blade is actually broken, the entire punch unit should be replaced (p/n 15AH-550 1).
Note : To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
No warm up completion. Intermittent fuser abnormality code (C35xx - C39xx).
Solution
CAUSE:Fusing unit will no longer make a proper electrical connection because it has been improperly installed.The wiring connector on the fusing unit has
been damaged and the receiver wiringon the mainbody side of the connection has been damaged.
SOLUTION:Replace the following parts:

Fixing power source wiring/2 -p/n A03U N106 01
AC driving wire - p/n A03U N118 01
before setting the Service mode software DIPSW3-1 to 0. Ifsoftware DIPSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur. Please
refer to attached procedure. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
"Now warming up" message remains on the display.
Solution
PROBABLE CAUSES:
1. One of the heat lamps has failed.
Use an ohm meter and check each of the 3 upperlamps (p/n A03U M31E 00)and 1 lower heat lamp (p/n A03U M32E 00)for continuity. If any fail the test,
replace the lamp.
2. PWB-PRCB has failed.

Replace the PWB-PRCB (p/n A03U R7B5 00).
265
Description
C-4111, C-4112, C-4113 or C-4114 codes.
Solution
CAUSE: Abnormal temperature detection of the polygon motor was detected.
SOLUTION: Replace affected write unit or PRCB (p/n A03U R7B5 00).
WRITE UNIT
bizhub PRO C6501/C6501P/C5501/C65hc
Part NumberError Code
A0U0 R708 00C-4111/C-4112/C-4113(Color)
A0U0 R707 00C-4114 (Black)
bizhub PRO C6500/C6500P/C5500
Part NumberError Code
A03U R7A6 00 C-4111/C-4112/C-4113 (Color)
A03U R7A5 00 C-4114 (Black)
Note : It is also possible that the fans and ducts providing air to the write unitsmight beclogged.This will cause them to overheat and fail.Please verify the
fans and ducts are clean before installing new print heads as this may cause this issue to occur again.
SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD and Stephen Schmelcke, Workgroup/SSD
Description
PF-601/PF-602, the paper trays are reading B5 size paper when 11x17 is installed.
Solution
CAUSE: The PF unit VR is out of adjustment.
SOLUTION: Adjust the VR on the PF unit via the little cut-out/hole near the VR. The VR hole should be aligned with the black marking on the plate. The
pressed out triangles on the geared bottom plates should also align on top of each other (pointing toward each other) and the side guide arrow should be
positioned at the B5 marking. See attached photos.
Description
On a vCare-enabled MFP, the Start button continually flashes amber (orange).
Solution
CAUSE: Thisoccurs if a technician did not press the "Maintenance Completion" button when exiting the MFP vCare/CS Remote Care settings in Tech Rep
Mode. This isa normal function which alerts the vCare system that vCare settings have been configured at the MFP, but may not have been fully completed.
SOLUTION: If the blinking Startbutton is related to vCare/CS Remote Care settings, use this procedure:
1.Enter the MFP Tech Rep mode:
a. Press theUtility/Counter button.
b. Press the[Details] button
c. Press Stop, 0. 0,, Stop, 0, 1.
2. Press [CS Remote Care].
3. Press the "Maintenance Completion" button.
4.Exit Tech Rep mode.
Note : For certain MFP models, this symptom also canoccur when it necessary to replace a board.Consult the Field Service Manual and this
Knowledgebase if the symptom is not related to vCare/CSRC settings.
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS and Mike McCarthy, Production Print/SSD
Description
266
FD-501, unable to update the finisher firmware.
Solution
CAUSE:The jumper for CN19 is installed on the FD-501 instead of the actual connector.
SOLUTION:Remove the jumper from CN19 and reinstall the connector for CN19.
Note : CN19 is used in conjunction with the bizhub PRO 1050 series peripherals (options)only.Theconnector is already set for the
bizhubC5500/C6500/C6500P when delivered.
Description
C-2801...
with blank copies on the color output.

shortly after power ON.
Solution
Withblank copies on the color output
CAUSE: Possible malfunction or incorrect assembly of the first transfer pressure release cam.
SOLUTION: Run the halftone test pattern (#53) for C, M, Y, in the Tech Rep mode (Copy screen, Full Color). If the output is blank, check the position of the
first transfer roller (Y, M, C) pressure release cam. With the transfer belt unit assembly out of the machine, the rollers should not be engaged outward,
pressing against the belt with the cam in home position. If they are, remove the cam, push the positioning pin to the opposite side and reassemble the cam.
The function of the pressure release motor (M19) can be tested for proper operation in the I/O output mode:
Code 48-0..Rotates constantly

Code 48-1..Stops at release position
Code 48-2..Stops at B & W mode fuser position
Code 48-3..Stops at color mode pressure position
Shortly after power ON

CAUSE: Failed HV/2.
SOLUTION: Reseat CN736 on the PRCB and CN737, CN738 and CN739 on HV/2. Replace HV/2 (p/n A03U M404 00) as necessary.
Description
'Dead' display with only the ON/OFF LED lit.
Solution
CAUSE: A failed OACB.
SOLUTION: Replace the OACB (p/n A03UH01003). The OACB is listed in the Parts Manual as the System Control Board assembly (see attachment).
Notes :
1.It may be necessary to unplug peripheral before flashing OACB collective image firmware.
2. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
267
Description
C-1132 when not using the Punch option. Code may occur after replenishing stock in the bypass tray during a run.
Solution
CAUSE: The Home Position Encoder Wheel is contacting the Home Position Sensor (PS301).
SOLUTION: Check for proper placement of PS301 or excessive play of the Encoder Wheel. PS301 (p/n 13QA 8552 1) should be replaced if damaged due to
contact.
SPECIAL NOTE : Solution contribution by David Aekus and Chuck Tripp, Production Print/SSD
Description
SC77-21 error code when performing any folding functions.
Solution
CAUSE: Isolation Dipswitch 18-5 is ON (1).
SOLUTION: Set isolation Dipswitch 18-5to OFF (0). To set isolation Dipswitch 18-5to OFF, perform the following:
2. Select [SOFTWARE SW SETTING].
3. Scroll to software switch 18-5.
4. Select [OFF].
5. Exit the 25 mode.
Description
SD-501/SD-506C-1246 (SC77-65 for bizhub PRO 1050 series).
Solution
PROBABLE CAUSES:
1. M11 (Bundle clip motor) has failed.
After verifying that PS33 (bundle clip upper limit sensor) and PS30 (bundle clip lower limit sensor) are functioning by checking in the I/O mode, replace the
bundle clip motor (p/n 15AN R728 00). The motor may operate but may be too weak to overcome the spring pressure at the top and bottom of the slope
section.
2. Loose bundle clip wire tension.

Adjust bundle clip wire tension so that there is no slack in the wire.
Note : See attached photo.To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
Peripherals (options) not recognized.
FD-501
FS-503
RU-503
RU-504
In addition...
when attempting to download firmware,the ISW indicates anERROR 196.
when booting the MFP, the control panel indicates a C-C109 error code.
N1may begrayed out in ISW.
there may be a constant "Warming Up" message.
268
Solution
PROBABLE CAUSES:
1. The finisher control boards were just replaced and there is no firmware on the boards.
Replaced control boards need to be updated with firmware via the "back door" to Service Mode ISW. Power up the machine holding down the Utility button,
enter the ISW and load the latest peripheral firmware which can be found on the Konica Minolta Download Selector.
2. DIP switches of the RU unit and/or the finisher are in the OFF position.
Check the DIP switches of the RU unit (SW1) and the FS-503 (SW3) to make sure they are all in the ON position.
See page 124 of the Service Manual (ISW Firmware Version Up) andpages 633and 640 (Connector Layout Drawing) for additional information.
3. DIPSW 2 is set to OFF on the FS-503 control PWB and/orCN19 on the FS-503 control PWB has a jumper on it.
SetDIPSW 2 on the FS-503 control PWB to ON and/orremove the jumper on CN19 and install the correct connector located in the harness to the left of
CN19.
Description
"Press Start to Restart" messagewhile copying or printing.
Solution
CAUSE: Paper is misfeeding from the paper tray.
SOLUTION: Replace the paper tray feed rollers. Please see the attached Bulletin Number 6198for further information.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD andEd Bellone, Production Print/SSD
Description
Unable to Auto Tray select (ATS).
Solution
CAUSE: Incorrect driver setting.
SOLUTION: Ensure that a specific paper feed tray is not selected in the print driver. To use ATS, the paper tray setting in the print driver needs to be set to
Automatic.
Note : Ensure that the ATS settings in user mode are enabled. To enable ATS settings perform the following:
6. Select ON.
7. Select OK.
269
11. Select OK.
12. Select Auto Paper Type.
13. Select paper types, weights, hole-punch, tab, color papers to be included in ATS.
14. Select OK.
15. Exit User mode.
16.Select Paper Setting on the Machine Screen.
17.Select a tray in the ATS list.
18. Select Size Setting.
19.Select or confirm it is set to normal and select OK.
20. Perform same for other trays.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Reginald Tingle, KMBS - Hawthorne
Description
Blur on lead edge when running 12pt or similar heavy stock.
Solution
CAUSE: The Conveyance Drive Board has failed.
SOLUTION: Replace the CDB (p/n A03U H050 04)

Description
C-5001error.
Solution
CAUSE: Failed Printer Control board or DCPS/1.
SOLUTION: Check ICP22 on the Printer Control board to see if it is OPEN.If it isOPEN replace the Printer Control board (p/n A03U R7B5 00).If the ICP fails
again, check the 12V DC supply to PWB-CVDB, the TCR sensors and the gamma sensor because PWB-PRCB supplies 12V DC to each of these
components.IfICP22 is notOPEN and there is no 12V DC, check DCPS/1 (p/n A03U M401 00). It supplies the 12 volts to the Printer Control board.
Description
Trimmer paddle motor (M33) for the SD-501 does not operate in I/O mode.
Solution
CAUSE: IncorrectDIPswitch setting.
SOLUTION: Verify that DIPswitch 1="OFF" on the SD-501 control board; it enables thetrimmer paddle motor.
To operate the trimmer scrap paddle motor in I/O mode, use the following codes:
71-65(M33) in the forward direction
71-66 (M33) in the reverse direction

SPECIAL NOTE : Solution contribution by Greg Lantowski and Ed Bellone, Production Print/SSD
Description
Intermittent C-0201 (C0201), C-0202 (C0202) and C-0203 (C0203)paper lift error codes.
Solution
PROBABLE CAUSES:
1.The trail edge paper guide (p/n A03U R756 00) may not be pressed against the paper. This will allow the paper to fall backwards and induce the error code.
270
Instruct the end user to check the position of the trail edge paper guide whenever paper is loaded into the paper tray.
2. Coupling for the tray lift for Tray 1, Tray 2 or Tray 3 is obstructed or out of alignment causing the tray to not lift.
Inspect the coupler in the back of the machine for paper preventing the pin from seating in the coupler. Check alignment when tray is inserted. If out of
alignment try to adjust the drive to properly align.
3. Cassette drive lift motor failed.

Check drive lift motor operation for the problem cassette.
Tray 1 lift motor M38 I/O mode check 23-0

Replace the failed cassete drive motor (p/n 56AA 8003 1).
SPECIAL NOTE : Solution contribution by Gary Scimeca/Jim Behrends/Mike McCarthy, Production Print/SSD
Description
LS-501/LS-502/LS-505, C-1203 (SC76-03) or C-1204 (SC76-04) at power up. The SC76-xx codes are indicated on the bizhub PRO 1050 series.
Solution
PROBABLE CAUSES:
1. The Grip Conveyance Sensor Adjustment has not been performed.
Note : The LSCB may have just been replaced. Please refer to attached LSCB Update documentation.
Perform the Grip Conveyance Sensor Adjustment (procedureis listed in the LS-50x section under ADJUSTMENT/SETTING/MECHANICAL ADJUSTMENT).
See attached procedure. To view a PDF, you may need to download a free copy of Adobe Reader.
2. The Holder Claw (Grip) is damaged or missing.

Reinstall or replace the Holder Claw (p/n 15AV 5050 1).
3. Alignment motor (M7) has failed.

Replace M7 (p/n 15AV 8001 0 )
SPECIAL NOTE : Solution contribution by Gregg Gallant and Cesar Jimenez, Production Print/SSD
Description
C-D0EF code.
Solution
PROBABLE CAUSES:
1. HD-506 has been enabled but is not installed.
Set DipSW 2, Bit 0 to 0. This will disable the HD-506.
2. HD-506 unit abnormality.

To temporarily use the machine, set DipSW 2, Bit 0 to 0. This will disable the HD-506; then replace the HD-506 unit (p/n A03Y0Y0).
Description
How to enable jam code display.
Solution
To enable jam code display, perform the following:
5. Use the left up-down arrow to input DIPSW number [11].
271
6. Use the right up-down arrow to input bit number [7].
7. Touch [ON] on the touchscreen.
Note : Making this change to the software switches will allow both a position code and a J-code reference to be displayed any time a jam occurs.
SPECIAL NOTE : Solution contribution by Ed Bellone and Jim Behrends, Production Print/SSD
Description
Unable to update firmware using a USB jump drive. (USB memory ISW)
Solution
CAUSE: The file structure for the firmware on the jump drive is incorrect using improper naming convention of files.
SOLUTION: Download and extract thefirmwareto the default PRO_C6500 directory on the root of the USB memory stick (jump drive/thumb drive/USB
drive). The latest version of firmware canbe downloaded via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Please see the attached files for instructions and proper file structure. The following table shows the folder structure within the PRO_C6500 directory.
PRO_C6500 Directory
Folder Name
Description
SD Control Board
Printer Control Board (Main body)
DF Control Board. (Document Feeder)
GP Control Board. (GBC Punch)
FD Control Board (Multi-Folder)
Image Control Board (Main body)
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PB Control Board (Perfect Binder)
N1
FS Control Board (Finisher Board)
N2
FS Control Board (Finisher Board)
IC Control Board (IC Controller)
RU Control Board (Relay Board)
LS Control Board (Stacker Board)

Description
Machine stops printing and indicates "Dehumidifying".
Solution
CAUSE: Print during temperature control is set to "Not allowed".
SOLUTION: Change Print during temperature control to "Allowed" by setting DIPswitch 18-4 to 1 in the Software Switch Setting Mode.
Description
SD-501 is not being recognized by the machine.
Solution
CAUSE: Incorrect setting of the dip switches located on the rear of the SD-501 unit.
SOLUTION: Check to make sure that all 4 dipswitches are in the ON (up) position. See the attached SD-501 Installation Manual.
Description
LU-202 not recognizing paper sizes correctly.
Solution
CAUSE: The paper size VR (VR1) gear has slipped a tooth and is not aligned properly with the rear detect guide plate.
SOLUTION: Realign the paper size VR (VR1) gear by aligning the black dot on the gear with the hole in the rear detection guide plate (see attached). If the
gear alignment is correct replace paper size VR (p/n 56AA 8560 1).
Please refer to attached documentation for additional details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
273
SPECIAL NOTE : Solution contribution by Ian Lynch and David Aekus, Production Print/SSD
Description
C-4101at power ON.
Solution
CAUSE: M43 is not operating correctly and caused ICP5 on the PRCB to OPEN.
SOLUTION: Verify the operation of M43 in the I/O mode:

1. Check continuity of ICP5 on the PRCB (p/n A03U R7B5 00) and replace if OPEN.
3. Enter I/O Mode.
4. Select 42 multicode 06 and press Start. If M43 does not rotate, replace it (p/n 56AA 8054 1).
Description
C-3804 (C3804).
Solution
CAUSE: TEMS/4 has flipped or is out of position.
SOLUTION: Correct the position of the sensor.

Description
C-3501 (C3501).
Solution
CAUSE:
1. Temperature Sensor 1 has failed.
Replace Temp Sensor 1 (p/n 65AA 8801 0).
2. Failed fuser lamp(s).

Check continuity of the three upper fuser lamps L2, L3 and L4. Replace failed fuser lamp (p/n A03U M32E 00).
SPECIAL NOTE : Solution contribution by Chuck Tripp and Mike McCarthy, Production Print/SSD
Description
C-5002 (C5002) error code.
Solution
CAUSE: Possible failed Printer Control board and/or DCPS/2.
SOLUTION: Check ICP27, ICP31 and ICP32 on the Printer Control Board.
It supplies 24V DC to the machine andthe voltage is generated by DCPS/2.

Check continuity of the ICP's using an OHM meter.
If an ICP isOPEN, replacethe Printer Control board(p/n A03U R7B5 00).
274
If the ICP's are good, butno 24V DC supplied from DCPS/2,replace the DCPS/2 (p/n A03U M402 01).
Description
C-C131 (CC131) error code after flashing firmware or replacing a board.
Solution
CAUSE: Firmware mismatch.
SOLUTION: Check the firmware version I1 and C should have a firmware version that starts with the first 4 digits of the serial number. If they do not, the
firmware is incorrect. Reflash firmware to the affected board(s).
The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
Description
SC77-72 (C-1253) shortly after power up.
Solution
PROBABLE CAUSES:
1. Worn 1st folding blade drive gear.
Replace Up Down Gear/A (p/n 13QE 7701 1) or Blade Drive Gear (p/n 15AN 7703 0).
2. Failed M18 or M19 (Motor assembly). Folding motors do not operate in I/O mode, code 71-44 and 71-45 respectively.
Check for24V DC goingto SDDB. CN101, CN162 and CN163.
If no 24V DCvoltage reading, SDDB has failed.Replace SDDB (p/n 15AN -9321 F).
If 24V DC is present, replace M18 or M19 folding motors (p/n 15AN R716 00)
Note : The worm gear is included with M18 Motor assembly.
3. PS20 (1st folding blade home position/1 sensor) or PS21 (1st folding blade home position/2 sensor) failed.
PS20 I/O mode check 71-13 = 0 (LOW) home position
PS21 I/O mode check 71-12 = 0 (LOW) home position

Replace the photosensor(s) if necessary (p/n 08AA 8551 2).
SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch/Mike McCarthy, Production Print/SSD
Description
275
C-6101 (C6101).
Solution
CAUSE: Possibleopen ICPon the scanner drive board.
SOLUTION: Check for a bind in the scanner by manually moving the scanner andcorrect as necessary.
Check the operation of the Optical Drivemotor, M1 (38-5 =home position search) and the Home Position Sensor PS1 (30-0 = 1)in the I/O State Confirmation
Mode. Check foropen ICPs (ICP1, ICP2 or ICP3) on the scanner drive board. Replace the SCDB (p/n 65AA -907 1E) and the M1 (p/n 65AA 8013 1)if
necessary.
Description
The MFP may stop communicating with vCare after an MFP RAM clear is performed.
Solution
CAUSE: A RAM clear on the MFP can cause the MFP to stop communicating with vCare.
SOLUTION: Reset the vCare settings on the MFP.
Workgroup Models
In Tech Rep mode, perform the following procedure:
CS Remote Care -> Server Settings: select Data Initialization; press Yes, then press End.
CS Remote Care -> Detail Settings: select RAM Clear; press Set, then press End.
Turn the MFP off and back on. (It is important tocycle the power.)
After the MFP powers up, re-enter all of the vCare settings and confirm successful communication with the vCare system.
For detailed information,refer to the "Ram Clear Settings" and "Data Initialization Settings" section of the bizhub vCare/CS Remote Care email Setup
Instructions for each specific model.
PRO Models
The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare. For details, refer to the "CS Remote
Care Initialization" section of the bizhub vCare/CS Remote Care Email Setup instructions for each specific model.
In addition, after performing "CS Remote Care Initialization" and cycling the power, reset the IP controller, main body or (for the C500 only) Fiery controller
email settings.
SPECIAL NOTE: Solution contribution by Mark Kemp, ASG/SSD
Description
C-2720and image density is lost toward trail edge of sheet.
Solution
PROBABLE CAUSES:
1. Second Transfer Roller/upper (located in the transfer belt unit - Idler Roller /2) has failed.
Replace the Second Transfer Roller/upper (p/n A03U 5009 00).
2. HV/2 has failed.

Replace HV/2 (p/n A03U M404 00).
Description
Operation panel LCD touchscreen is jittering or blinking light/dark quickly.
Solution
PROBABLE CAUSES:
1. Failed DCPS2.
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Replace DCPS2 (p/n A03U M402 01).
2. Failed OACB (System Control Board assembly).

Replace OACB (p/n A03U H010 5A).
SPECIAL NOTE : Solution contribution by Gregg Gallant and David Aekus, Production Print/SSD
Description
Tray 1 detects 8.5x14 paper as SRA4. All other size papers are properly detected.
Solution
CAUSE: Improper programming of Tray 1 paper setting.
SOLUTION: To properly program the Tray 1 paper setting, perform the following:
1. Touch [MACHINE] on the touchscreen.
3. Touch [Tray 1] on the touchscreen.
4. Touch [Size Setting] on the touchscreen.
5. Touch [Standard] on the touchscreen.
6. Select search size set.
7. Touch [8.5x14 8.5x11] on the touchscreen.
Description
Significant pause between print sets.
Solution
CAUSE: Continuation print is OFF.
SOLUTION: Enable continuation print. To turn ON continuation print:

bizhub PRO 1050/1050e
2. Select Machine Manager Setting.
3. Select Copy/Printer setting.
4. Select Continuation Print (Print).
5. Select ON Save changes - touch OK to exit.
bizhub PRO C5500/6500/C5501/C6501
2. Select Machine Admin Setting.
4. For Continuation Print Select Printer ON.
5. Exit Administrator mode.
bizhub PRO 1051/1200
2. Select Administrator Setting.
3. Select Copy/Printer setting.
4. Select Continuation Print (Print).
5. Select ON Save changes - touch OK to exit.
Description
FS-607 is not being recognized. J-7302 code is displayed when the FSCB is installed.
Solution
CAUSE: FSCB (Refurbished) not working properly.
277
Note : Replaced the Finisher Control Board (Fns Control Board Assembly) several times.
SOLUTION: Install a new FSCB (p/n A04D H010 02); not a refurbished one with a sticker. Note : SSD is currently researching why the refurbished boards
are not working properly even after a firmware update on the mainbody.
Description
Unable to scan to SMB.
Solution
CAUSE: SMB function is prohibited.
SOLUTION: To enable SMB, perform the following:

6. Select Permission next to the SMB tab.
SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/David Aekus, Production Print/SSD
Description
Machine reset returns the machine to full color instead the color choice set as initial color.
Solution
CAUSE:Machine is set to reset to full auto instead of initial settings.
SOLUTION:Set the machine to reset to initial settings instead of full auto.To set the machine to reset to initial settings, perform the following:
1.Press the Utility button.
4.Select Reset Setting.
5.Select Mode Reset Setting and change the functionality of the reset button to Initialize and exit screens.
Description
C-4712 error code.
Solution
CAUSE:No firmware is loaded ona newly-replaced Image Processing Board or the CCDB-to-IPB ribbon connector is not fully seated.
SOLUTION: Check theribbon connector (CN217) on the IPB and reseat it if not properly connected. Flash the IPB with the latest firmware if necessary.The
latest version firmware and system software is available on the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD and Freddie Burnham, Production Print/SSD
Description
C-2701, C-2702, C-2703 or C-2704.
Solution
PROBABLE CAUSES:
278
1. A failed HV power source/1.
Replace HV power source/1 (p/n A03U M403 00).
2. A failed charge corona (Charging Unit).

C-2701 - Charging corona/Y
C-2702 - Charging corona/M
C-2703 -Charging corona/C
C-2704 - Charging corona/K
Replace the affected Charging Unit.
p/n A03U R703 00 for bizhub PRO C5500/C6500/C6500P
p/nA0U0 R712 00 for bizhub PRO C5501/C6501/C6501P/C65hc

SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD and Alonzo Smith, Workgroup/SSD
Description
Unable to feed from LCT when printing unless the LCT is manually selected.
Solution
CAUSE: The LCT is not included in the ATS/APS selection.
SOLUTION: Set the LCT in the ATS/APS selection and assign its priority. To Set the LCT in the ATS/APS selection, perform the following:
4. Select [Feed Tray Setting].
5. Select [Feed Tray Auto Setting].
6. Select [Tray 4].
7. Set tray 4 priority using the Up/Down arrow.
8. Select [OK].
Description
SD-501, C-1260.
Solution
CAUSE:Clincherup/down gears (Staple Up/Down Gear /D - p/n 15AN 7732 0, Up/Down Gear /B -p/n 120H 7709 0 and/or Up/Down gear /C - p/n 15AN 7744
00) have damaged teeth causing the clinchers to bind.
SOLUTION:Replace any damaged gears. Pleasesee attached Parts Manual pages as a reference. To viewthe PDF, Adobe Reader must be installed.
Note :The SD-501 stacker unit must be removed to access the gears.
SPECIAL NOTE : Solution contribution by Jim Behrends and Freddie Burnham, Production Print/SSD
Description
The half fold adjustment does not hold after the power is cycled OFF/ON.
Solution
CAUSE: Firmware update required.
SOLUTION: Please download and install firmware version 30 or greater.

279
Description
LS-501, Please Change Either Output Tray or Paper Size message on the operation panel.
Solution
CAUSE: Improper selection. Tab paper cannot be output to the LS-501 main stacker tray.
SOLUTION: This function cannot be performed and is within machine specification.

Description
C-4522 code at power up.
Solution
CAUSE: The registration sensors are dirty.
SOLUTION: Clean the registration sensors as well as the pad that covers the sensors.
Description
The touchscreen displays the following ICON/message "no-comp!"
Solution
CAUSE: Un-compressing mode setting incorrect.
SOLUTION: To enable/disable the "Un-compresssing mode" perform the following:

4. Touch [Next] on the touchscreen. Un-compressing mode will be displayed on the touchscreen.
5. Touch [Off] on the touchscreen to disable Un-compressing mode or [On] to enable Uncompressing mode.
Description
C2811 (C-2811) error codeat power up.
Solution
CAUSE: Failed PRCB.
SOLUTION: Replace the PRCB (p\n A03UR75900).

Description
LU-202, intermittent J-1502 codes.
Solution
PROBABLE CAUSES:
1.Failed LU exit sensor (PS107).
Check the operation of (PS107) using I/O check mode by entering code 20 multi-code 0. he display should be 001 when paper is present and 000 when no
paper is present. Replace the LU exit sensor (p/n 56AA 8552 1) if it is not displaying the correct state.
2.Failed pre-registration clutch (MC102).

Check the operation of (MC102) using I/O check mode by entering code 22 multi-code 5. Replace the pre-registration clutch (p/n 56AA 8201 2) if it is not
being activated in I/O mode.
280
3.Loose or damaged connector between (PS107) and the LUDB.
Replace failed LUDB (p/n A03W H010 02).
4.Loose or damaged connector between (MC102) and the LUDB.

Replace failed LUDB (p/n A03W H010 02).
Description
Paper from Tray 2 or Tray 3 does not feed past the vertical conveyance.
Solution
CAUSE: Failed feed component(s).
SOLUTION: Check PS50 in I/O mode, 20-07. If no state change then replace PS50 (p/n 08AA 8551 2). Check Intermediate Conveyance Clutch/1 (MC13) in
I/O mode, 29-0. Conveyance roller should lock in position and not be easily turned. If roller turns freely check for 24V DCat MC13. If 24V DCis present replace
MC13 (p/n56AA 8201 2). If 24V DC is NOT present at MC13 replace the PRCB (p/nA03U R759 00).
Description
Equitrac will not print without installing a key counter.
Solution
SOLUTION: To allow printing with a key counter installed, perform the following:
2. Press Stop, 9.
3. Select Management Function.
4. Set Printer to Not Object.
Description
C-2221 (C2221).
Solution
PROBABLE CAUSES:
1.The terminal for the first transfer pressure/release sensor is not connected properly.
Reconnect the terminal.
2.Failed PS15 (p/n 08AA 8551 2).

Test photosensor, PS15, in the I/O State Confirmation Mode, 48-0HIGH = home position or LOW = Other than home position by activating M19 (p/n 08AA
8003 0) transfer pressure/release motor, 48-0, 48-1, 48-2, or 48-3. Replace thephotosensor or motor as needed.
3. Possiblefailed Transfer/Pressure Release motor (M19).

Check the operation of the motor(p/n 08AA 8003 0) in the I/O State confirmation mode for proper operation with code 48-0; this should rotate the motor
constantly. Replace motorif needed.
Also check for possibleopen ICP fuses, ICP3 (5V DC)and ICP4 (24V DC) on the AC drive board (p/n A03U H520 01). Replace the drive board as necessary.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Freddie Burnham, Production Print/SSD
Description
PB-501, troubleshooting for wrinkles/dents at spine of booklet.
Solution
Wrinkles and/or dents at spine of booklets influence thequality of perfect bound booklets. Therefore, please pay attention to the following for troubleshooting
tips.
281
CAUSE: A slight pasting unevenness at spine of a book may cause wrinkles and/or dents after cover paper is attached. If glue applying conditions (glue
applying area and cover paper pressing force) are the same, wrinkles and/or dents become more noticeable when cover paper is thin or book is thick. For the
details, see the attached Paper Wrinkles and Dents document.
SOLUTION: By pressing the cover paper forcibly against the spine of book, flatten the glue at the spine. Concretely, according to the combination of cover
paper weight and book thickness, increase the cover paper pressing force (spine corner forming position adjustment). The adjustment is on the [Machine]
screen => [Adjustment] => [Finisher Adjustment] => [Perfect Binder Adjustment] => [Spine corner forming Position Adj. (front and rear sides)].
For the amount of adjustment, see the attached Rough indication document.
Additionally, cover paper pressing force set when the machine is shipped from the factory (gap between the spine of book and cover paper). See the
shipment standard in the attached Rough indication document.
During the manufacturing process, the following values are input.
Basic: 0.8mm
Only for 7mm or thicker book printed with bizhub PRO C6500: 1.5mm
Adjustment target during the manufacturing process:
Book thickness: 10mm, cover paper weight: 128g/m2
For specified paper for PB-501, see the attached Specified Paper for PB-501 document.
Description
FS-503, "grayed out" during install. Unable to flash the finisher.
Solution
CAUSE: Failed Finisher Control Board.
SOLUTION: Replace the FNSCB (p/n 15AA -931 2F). Set dipswitch 2 on the FS-503 control PWB to ON.
Description
Incorrect/poor color output. YMCK test print solid color and halftones look normal.
Solution
CAUSE: Dirty or failed gamma sensor. Gamma values on the adjustment list will be at a low value.
SOLUTION: Replace the color registration assembly (p/n A03UR79800).

Description
FS-607, center staple and fold shifts off center progressively with each set.
Solution
CAUSE: Saddle Stiching Stopper is binding during travel.
SOLUTION: Inspect for Saddle Stiching Stopper rubbing on the guides. Re-form to correct. Check for binding between the travel block and the shafts.
Lubricate the shafts if needed.
Note : If the staples are in the fold the binding is occurring when the stopper is traveling up. If the staples are not in the fold then the binding is occurring
when the stopper is traveling to the fold position.
Description
Booklets not stapled or folded and/or will not print.
282
Solution
CAUSE: The Output Quantity Limit for the fold & staple may be set too low.
SOLUTION: To set the Output Quantity Limit for the staple, fold & staple, half-fold or tri-fold, perform the following:
1. Touch [Adjustment] on the Machine Status Screen.
2. Select 04 Finisher Adjustment.
3. Select 07 Output Quantity Limit.
4. Select the desired key to change the quantity limit.
5. Use the touch panel to enter a highter value, then touch [<].
Description
C-3101.
Solution
CAUSE: Drive is lost to fuser.
SOLUTION: Parts that may require replacement:
Broken fuser drive gear /B 28T (p/n A03U 8082 01)
Failed fuser drive motor M29 (p/n 27LA 8003 2E)
Failed CVB (p/n A03U H050 04)
Description
Blackdisplay with only fans operating.
Solution
CAUSE: Loss of 3.3V DC due toa failed DC power supply/1. When the machine is powered ON, the display will start out white and gradually change to a total
black screen. Fans may be heard operating.
SOLUTION: Due to the location of the DC power supply/1, it is not possible to check voltages at the power supply. To confirm, check the voltage at the
interface board, CN265-4 for 3.3V DC. If no voltage is present, replace DC power supply/1 (p/n A03U M401 00).
Description
Pages are output out of orderwhen printing and copying after flashing the MFP with version GMG-40 firmware.
Solution
CAUSE:Firmware bug or mismatch.
SOLUTION:Flash the Image to version 41 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Description
C-DC20 (CDC20) code at power up.
Solution
CAUSE: Corrupt firmware.
SOLUTION: Update firmware to the latest level. The latest version firmware or system software is available via the Konica Minolta Download Selector.
283
Description
C-4501 yellowlaser correction failureoccurs after running the "Both Sides" paper tray adjustment.
Solution
CAUSE: The error occurs because the adjustment was not completed prior to running test copies.
SOLUTION: To correct the problem, perform the following procedure:

1. Select the Machine icon on the control panel.
2. Select the Both Sides icon on the lower part of the control panel.
3. Input the paper tray adjustment values.
4. Select Chart Adjust.
5. Select Adjustment Start.
6. Select Close after the adjustment completes.
7. Select the Copy icon and run test copies.
Description
Main Tray lowersbut will not raise.
Solution
CAUSE: A damaged Paper Exit Detection Actuator.
Note : The tray can be raised in I/O mode.
SOLUTION:Replace the Paper Exit Detection Actuator (p/n 15AA 4645 0).
SPECIAL NOTE : Solution contribution by Ken Humphrey, IKON
Description
FS-503, "Please close finisher door" message.
Solution
CAUSE:PossibleOPEN ICP3 on the finisher drive board (p/n 15AA -932 2F)and/orbound orfailed M1 motor (p/n 27LA 8003 2E).
SOLUTION: Check motor in the I/O state confirmation mode for binds. Check ICP fuse for 24V DCon both sides. If no 24V DCthen the ICP is OPEN.Replace
the drive board and/or the M1 motor as needed.
Description
C-2454.
Solution
CAUSE: A poor connection between the ADU carriage and the connectors at the rear of the machine causing the lower pressure roller heater to not function.
SOLUTION: Observe if the lower pressure roller heater is functioning. If not, inspect the connectors for damage and make necessary repairs.
Description
The machine indicates "Please Wait, Now Warming Up" when the trays are set for thick paper.
284
Solution
CAUSE: Pressure is not being applied evenly to the fusing rollers causing the temperature sensor to read the incorrect temperature.
SOLUTION: Inspect the fuser unit, specifically the torque limiter. Verify the torque limiter is functioning properly and that it has not come out of position.
Reposition or replace the torque limiter (p/n 65AA 5365 1) as necessary to correct the problem.
Description
C-3911 and C-3912 codes soon after machine power up.
Solution
CAUSE: One of the upper fusing heater lamps, lamp/1 (L2), lamp/2 (L3)or lamp/3 (L4),has failed.
SOLUTION: Replace the failed fuser lamp (p/n A03U M31E 00).
before setting the Service mode software DIPSW3-1 to 0. Ifsoftware DIPSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur. Please
refer to attached procedure. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Description
The machine powersOFF intermittently during operation or at idle.
Solution
CAUSE: Failing sub power switch.
SOLUTION: Replace sub power switch (p/n A03U R738 00).

SPECIAL NOTE : Solution contribution by Khalil Nazir, KMBS/Mississauga, Ontario - Canada
Description
FD-501, J73-05 or J-7358 at power up.
Solution
PROBABLE CAUSES:
1. No 24V DC present on theFolding Unitdriver board (anopenICP). The wiring going to subtrayexit photosensor was wrapped around one of the rollers.
Repair thewiring and replace the FDDB (p/n 15AG -934 2F).
2. CN1 and CN4 on the FDCB (p/n 15AG -931 3H) are plugged into the wrong connectors.
Seat CN1 and CN4 into the proper connectors.
Description
Unable to scan to HDD.
285
Solution
CAUSE: HDD function is prohibited.
SOLUTION: To enable HDD, perform the following:

6. Select Permission next to the HDD tab.
Description
Unable to print when the dust proof filter/1 life count is reached.
Solution
CAUSE: The software switch which controls machine functionality when the dust proof filter/1 life count is reached is set to Prohibit.
SOLUTION: To allow the machine to print when the dust proof filter/1 life count is reached, perform the following:
7. Touch [OFF] on the touchscreen.
Description
Unable to Z-fold and staple mixed media copy job that is more than 5 sheets. After 5 sheets have been copiedthe copy process stopswith thefollowing
message:
"Max 5 sheets can be stapled" => "Staple will be released" =>"Press start to Restart"
Note : If "Start" is pressed, the remainder of the job is copied but staple operation is removed.
Solution
CAUSE: Firmware specification limitation for the bizhub PRO C6500.
SOLUTION: Upgrade the bizhub PRO C6500 firmware to minimum version 20 to increase this specification.
Set the bizhub PRO C6500 software switches to provide a maximum of 10 sheets Z-folded. To change the Z-fold and staple limit perform the following:
1. Enter service mode.
2. Select system setting.
3. Select Software SW setting.
4. Set the software switches as follows:
31-4 31-5
1 1 3 sheets
0 0 5 sheets
1 0 8 sheets
01 10 sheets
5. Exit from service mode.
The physical limitation of the FS-503 finisher is 50 sheets that can be stapled in a Mixed Media/Z-fold operation. Of the 50 sheets only 10 can be Z-folded; 40
sheets no-Z-fold + 10 sheets Z-fold = 50 sheets stapled.
The maximum number of originals can be as high as 100 providing the output is set to duplex (1:2 sided). For example, 80 originals no-Z-fold + 20 originals
Z-fold with all pages duplexed (1:2 sided) = 50 total sheets stapled with 10 of them Z-folded.
Notes :
1. The latest version firmware and system softwareis available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
2. Please refer to the attached document for firmware version 20 specifications.To view a PDF, Adobe Reader must be installed. Adobe Reader can be
286
Description
Unable to use the Zoom function when scanning.
Solution
CAUSE: Low version level firmware is installed.
SOLUTION: This feature was added to firmware version 25. Upgrade the main body firmware to version 25 or greater. The latest version firmware or system
software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download
MSDS, Drivers, Firmware and more'.
IMPORTANT : Refer to attached Bulletin Number 5898prior to upgrading the firmware. To viewthe PDF, you may need to download a free copy of Adobe
Reader.
Description
LS-501, not recognized.
Solution
CAUSE: The LS-501 has been isolated in software dipswitches.
SOLUTION: Perform the following:

1.Access Service mode Touch System Setting on the touchscreen.
2. Touch Software SW setting.
3.Use the arrows to scroll to software switch 33-6; set to OFF.
Description
Any custom size paper over 12x18.99 will not copy to the main stacker on the LS-501. Machine indicator turns red and display indicates "PRESS PRINT TO
RESTART".
Solution

Description
"Please load paper size" message from the platen or ADF. Able to manually select the tray. APS is enabled for both.
Solution
CAUSE: Paper type is not set under the Auto Paper Type selection.
SOLUTION: To set the Auto Paper Type Selection perform the following:
1. Select Utility.
2. Select Function Setting (B/W MFPs).
a. SelectUser Setting for the color MFPs.
b. System Setting for the color MFPs.
4. Select Auto Paper Type Selection.
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5. Set the paper type and color of the trays to use -usually Normal and White.
6. Return to normal operations screen and test.
Description
Unable to select 257-300gm weight paper. The selection is "grayed out".
Solution
PROBABLE CAUSES:
1. Face Down mode is selected in the Output Application mode.
Select Face Up from the Output Application mode. To Select Face Up, perform the following:
a. Select the Copy screen on the LCD panel.
b. Select [Output Application].
c. Select [Face Up].
d. Select [OK].
Note : DIPSW 21-3 = 1 will allow 257-300 g/m2 paper to exit face up.
2. Paper weight specifications are different for each tray.

The Bypass Trayand Tray 5 in the PFU are the only trays that support 257gsm to 300gsm.
SPECIAL NOTE : Solution contribution by Freddie Burnham and Gregg Gallant, Production Print/SSD
Description
Enlarge/reduce paper sizes are all displayed in metric sizes.
Solution
CAUSE: Software switch for enlarge/reduce paper sizes is not set correctly.
SOLUTION: To change the enlarge/reduce paper sizes to inch sizes, perform the following:
1. Access Service Mode by pressing the utility/counter key and then pressing Stop, 00, Stop, 01.
2. On the touchscreen, touch 03 [System Setting].
3. On the next screen touch 01 [Software Switch Setting].
4. Use the up/down arrows to scroll to Software dipswitch 4-2. Set the switch to ON (1).
Description
C-0302error code.
Solution
CAUSE: Abnormality detection signal for M26, M27 or M28 was continuously detected for the specified time when one or more of the tucking fans was ON.
SOLUTION: Check M26, M27 or M28 (p/n 13NT 8051 1) and ICP3 for 24V DC on both sides of the microfuse. The ICP3 is located on the lower right hand
side of thePRCB (p/n A03U R7B5 00), directly adjacent to the left of connector CN150. Replace parts as necessary.
SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/Freddie Burnham, Production Print/SSD
Description
Intermittently unable to import the E-mail TXT one-touch list.
Solution
CAUSE: The NIC is set to AUTO.
SOLUTION: Set the NIC to 100MB Half Duplex by performing the following:
1. Press the utility key and Press the Machine Admin mode.
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2. Press Network Settings.
3. Press Machine NIC Settings.
4. Select 100M Half Duplex.
Description
When performing copy or print jobs with the number of tab banks being more than 5 (such as 10 tab bank), jamming will occur in the finishing unit.
Solution
CAUSE: Tab banks selected are out of specification for the finishing unit.
SOLUTION: Even though the product specification of the main body supports 2-15 tab banks; the FS-503, FD-501, PB-501, and PI-501specification supports
up to 5 tabs.
If more than 5 tabs are being used for a job, paper handling ability can not be assured and jamming may occur. Tabbed paper must be fed so that the tab is
on the lead edge as it exits the finishing unit.
In regards to the LS-501 and LS-502 (installed on bizhub PRO 1050), tabbed paper is supported only with firmware version 50ACQ0 installed. The latest
version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support)
by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Ron Reed, ESS/SSD
Description
Deformation of the reverse decurler roller causing noise and wrinkling of paper.
Solution
CAUSE: Deformation can occur when the reverse deculer roller is stationary for a long period of time.
SOLUTION: Set DIPSW 3-2 to1 to enable reverse decurler roller preliminary rotation. This will rotate the roller for 5 minutes after the end of print operation
and for a fixed period of time during image stabilization control.
Description
Cannot select certain scan options; SMB, FTP, E-mail.
Solution
CAUSE: Certain scanning options have been set to Prohibit in Machine Admin mode.
SOLUTION: Follow this procedure to change this setting in Machine Admin mode:
1. Select Utility.
3. Select System Set.
4. Select Prohibit Set.
5. Select Scan Prohibit.
6. Set the desired scan options to Permission.
7. Select OK.
Description
Unable to browse to orPING the machine (main body) NIC.
Solution
CAUSE: The machine NIC setting is set to disable.
SOLUTION: Enable the machine NIC by setting DIPSW 22-0 to 1.

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Description
FS-607, C-1104 (C1104) when outputting copies/prints to the main tray.
Solution
CAUSE: Broken drive coupling gear on rear of stacker unit.
SOLUTION: Replace drive coupling gear (p/n 129U77041).

Description
J17-08.
Solution
CAUSE: Possibleopen 24V ICP9 fuse (fuse type ICP-S1.0) on the Conveyance Drive Board Assembly.
SOLUTION: Check foropen ICP fuse on the CVDB and replace the CVDB (p/n A03U H050 04)if necessary.
Description
J76-74 and/or J76-98 with the PB-501 connected.
Solution
CAUSE: Possible firmware incompatibility.
SOLUTION: Check to make sure that the PB-501 is at minimum firmware level of version 20. Serial number cut in for version 20. North America A075011:
#54or Generic A075WW1: #79.
Description
PF-601, Tray 4 grayed out on control panel after over limit drive.
Solution
CAUSE: PF-601 Tray 4 upper limit sensor PS1 is bent due to overdrive fromlift motor. This will disable Tray 4 and the lift motor will not raise tray, graying out
Tray 4 on control panel. There is a LUDipSW that could cause the gray-out.
SOLUTION: Check DipSW 21-4 = 0 and DipSW 18-3 = 0. Replace PF-601 PS1 if deemed necessary(p/n 08AA85512).
Description
Copies/prints are skewing as they pass thru the SD-501.
Solution
CAUSE: Timing of the release solenoid due to a failed FNS CB.
SOLUTION:ReplacetheFinisherControl Board (p/n 15AN-9313).

Description
C-0303 (C0303).
Solution
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CAUSE: ADU Cooling fan (M66) not working.
SOLUTION: Check ICP7on the Conveyance drive board.It supplies the 24V DC to the ADU cooling fan (M66).If it is determined the ICP isOPEN, check the
wiring to the motorfor shorts. Replace the conveyance drive board (p/n A03UH05004).
Description
Lines on the touch panel screen.
Solution
CAUSE: The Overall Control Board has failed.
SOLUTION: Replace the OACB (A03U H010 5A).

SPECIAL NOTE : Solution contribution by Mark D'Attilio/Ed Bellone/Ian Lynch, Production Print/SSD
Description
Controller button is blank on the MFP and the Fiery web page is completely functional when browsing out to the controller, but it indicates Establishing
Serial Connection.
Solution
CAUSE: The controller is not communicating with the machine image processing board (IPB) due to abad connection or possibly amalfunctioning video
cable.
SOLUTION: Try flipping or reversing the ends of the video cable and reconnecting; tighten securely. Replace the cable (p/n 45053602) as necessary.
Description
Test pattern (No. 16) is blank whenperforming Printer Adjustments.
Solution
CAUSE: The black density is improperly set in Test Pattern Output Mode.
SOLUTION: Set the black density by using the below procedure:

1.Access Service Mode.
2.Select [11 Test Mode] on the touchscreen.
3.Select [02 Test Pattern Output mode] on the touchscreen.
4.Select [Tone-K] on the touchscreen.
5.Enter 255 using the touchscreen or keypad.
6.Select [Set] on the touchscreen.
Description
"Please close finisher door" message.
Solution
CAUSE: Wire harness shorted against drive shaft. FNSCB has failed.
Note : There is 24V DC present at the interlock.
SOLUTION: Replace wire harnessA (p/n 15AA90010) and FNSCB (p/n 15AA-9312F).
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Description
J75-66, J75-67. Trailing edge of the paper Z-folds when exiting the top tray of the SD-501.
Solution
CAUSE:Broken shaft pin F.
SOLUTION: Check the operation of the exit rollers in the I/O mode for proper operation. Check to make sure that the shaft pin F (p/n 00Z7 1220 6) on the
Lifting Shaft/C (p/n 15AN 4715 0) is not broken (key 25 of the Paper Exit section, page 49 of the SD-501 Parts Manual). Replace shaft and/or the pin as
necessary.
Description
ERROR message when performing toner density sensor initial auto-adjustment.
Solution
CAUSE: Either the Toner Supply Unit is not set or the front door is open.
SOLUTION: Make certain that the Toner Supply Unit is set and the front door is closed.
Description
SD-501, C-7771.
Solution
CAUSE: The bundle press does not find home.
SOLUTION: Replace theBundle Press home position sensor PS36 (p/n 08AA 8551-2).
Description
When FS-607 booklet tray is full, printing does not stop.
Solution
SOLUTION: Please update to firmware version 40 or greater. The latest version of firmware, system software or print drivers is available via the Konica
Description
Unable to use the DF-609 in Scan mode.
Solution
CAUSE: The DF-609 is not selected in the Scan Initial Settings.
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SOLUTION: Select the DF-609 in the Scan Initial Settings.
1.Press the Utility button.
2.Select User Settings.
3.Select Initial Settings.
4.Select Scan Initial Settings.
5.Select ADF.
6.Select OK.
7.Exit User mode.
SPECIAL NOTE : Solution contribution by Ed Bellone and Chuck Tripp, Production Print/SSD
Description
Error code C-4850 after power ON and warm up hasfinished.
Solution
CAUSE:A modem is connected to the device and no CSRC configuration has been done or a RAM Clear has been executed on the device.
SOLUTION: Set the CSRC configuration and perform an initial connection of the device or disconnect the modem from the device properly if no CSRC
connection is needed.
Description
C-2211, C-2212, C-2213 or C-2214 errors and the drum fails to rotate.
Solution
CAUSE: Cleaning blade damage or Drum Drive board (PRCB) has failed.
SOLUTION:Check the Drum Drive board for a failed ICP1 or ICP2.If ICPs are OPEN replace the Drum Drive board(p/n A03U R7B5 00). Also, replace the
drum unitdue to probable cleaning blade damage. Please refer to attached Bulletin Number 6833 for more information. To view the PDF, you may need to
Description
"Tri-fold limit is 1" message.
Solution
CAUSE:Tri-fold of three sheets is only for 20lb plain paper. Paper setting is set to heavier stock.
SOLUTION:Load proper weight of paper.

SPECIAL NOTE : Solution contribution by Sean Jones, MERITECH, INC.
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Description
LU-202, C-0401 at power up.
Solution
CAUSE: Failed LU Drive Board (LUDB).
SOLUTION:Replace LUDB (p/nA03W H010 13).

Description
Erratic and changing error codes.
Solution
CAUSE: Damaged drum carriage connector.
SOLUTION: Replace the drum carriage connector on the process carriage side (p/n A034 N111 02) and the connector on the machine frame side (p/n A03U
N110 01) as necessary.
Description
"Add toner" light flashing.
Solution
CAUSE: EitherToner Supply motor (M53) or DCPS/2 failed has failed.
SOLUTION:Check for 24V DCat CN709of the Toner Driving Board assembly (TSDB). When 24V DC is present replace M53 (p/n 27LA 8003 2E).
Check for 24V DC IN at CN704 of the TSDB (p/n 65AA -906 1E).Replace DCPS/2 (p/n A03U M402 01) when there is no 24V DCIN present at CN704.
Description
FS-520, "Remove copies from main tray of the finisher at power up" message.
Solution
CAUSE:The finisher tray lower limit sensor (PS3) isfaulty or contaminated and is constantly ON.
SOLUTION:Check PS3 in I/O input mode using code 72-10.If the input is H , clean the sensor.If no change, replace PS3 (p/n 08AA 8551 2).
Description
Please load designated 11x17 paper" and Detailed can be checked in [Detail Check] messages when feeding paper from the PF-601/PF-602 and
assembling and printing booklets from the HOLD queue of Command WorkStation 5.0.1.12 withIC-305 version 3.0 system software. This issue does not
occur when assembling and printing the booklets from the printer driver.
Solution
CAUSE: Incorrect setting of ATS.
SOLUTION: Make sure that the PF unit trays 4 and 5 are added to the ATS setting under the Feed Tray Auto Selection.
1. Select Utility button.
2. Select #2 User settings.
3. Select #1 System settings.
4. Select #3 Feed tray settings.
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5. Select #2 Feed tray auto selection and add the PF-601/PF-602 unit trays 4 and 5 to the Tray Priority list.
Note : Under the Feed Tray setting, #3 ATS Permit Setting must be set to ON or enabled.
Description
Cannotdisable the CE password that was enabled in Security Mode.
Solution
CAUSE:Incorrect procedure.
SOLUTION:Before the enhanced security settings can be disabled in Security Mode, enhanced security must be disabled in administrator settings.Access
administrator settings, select Security and disable before accessing Security Mode and turning it off.
Description
PF-601/PF-602, intermittent C-0311 or C-0315 codes.
Solution
CAUSE: Damage wiring to Paper lift tray. Paper lift tray bends in area of fan connector or when dropping heavy stacks of paper (12x18 or 13x19) as to force
tray in a downward direction to allow folded tray underside to crimp or sever top wire of connector.
SOLUTION: Repair damaged wire connector or replace Cassette Relay Wiring harness (p/n A03X N102 02).
SPECIAL NOTE : Solution contribution by Robert Wallace, JJR ENTERPRISES, INC.
Description
When Coated GL or ML is selected for Tray 4 or Tray 5, the machine stays in dehumidfy mode for a longer than normal time.
Solution
CAUSE: The machine has early firmware.
SOLUTION: Flash the machine to the latest version firmware. The latest version firmware or system software is available via the Konica Minolta Download
Note : To enable printing during dehumdification set softwareSW 18-4 to 1.
Description
Unable to select Account Track to change to Manage. Account Track is grayed out.
Solution
CAUSE: User Authentication is set to ON (external controller).
SOLUTION: This is normal with User Authentication set this way. If Account Track is needed the customer will have to set User Authentication to ON (MFP)
and register the users manually.
Description
The IC-408 controller is not recognized when connected to the bizhub PRO C6500.
295
Solution
SOLUTION: Soft switch 2-1 must be set = to 1 in order to recognize the IC-408 controller. The default setting is 2-1 = 0.
Description
FS-503, will not staple.
Solution
PROBABLE CAUSES:
1. The box that catches all the staple trimmings is not installed or, is not installed properly.
Note : A staple cartridge with a red dot is displayed when the details icon is selected.
Inspect the metal sensor actuator at the rear of the box and insure that it is not bent. Insert the box fully and secure with the locking bracket.
2. Modified parts are available to prevent staple failure. Please refer to attached Bulletin Number 6656 for the details. To viewthe PDF, Adobe Reader must
Description
Main body will not come to Ready; indicates "Warming Up" after removing finishers.
Solution
CAUSE: RU-503/RU-504 is installed on main body with no finishers attached after it. The main body will not come to Ready if it detects an RU and no finisher
because it cannot detect an exit trayfor output.
SOLUTION: Remove the RU unit.

Description
SD-501, SC77-82.
Solution
PROBABLE CAUSES:
1.SD-501 trimming scraps not dumping; backing up due to malfunction of the Bundle Exitmotor (M5).
Test the M5 motor in the Machine Condition I/O Service Mode 71-09 and 71-21 for proper operation. Also, with the scrap drawer out, try manually rotating the
M5 motor clockwise withonly your index finger; it should rotate easily with no hesitation. Look for binds or cracked gears. Replace thefailed M5 motor (p/n
27LA 8003 2E) as necessary.
Note :This DC BRUSHLESS MOTOR/30 can be found on page 29 (Trimmer Section), Key 10 of the SD-501 Parts Manual.
2. Trimming scrap wraps around the scrap removal paddle. As shown by Figure 1, the trimming scraps drop unevenly (the center of the scrap delays) andthe
scrap iscaught at the roller of the paddle.
Figure 1
If the unit continues trimming operation, the scrap does not drop and wraps around the paddle as shown by Figure 2.
Figure 2
This might occur because:
The trimming blade is dull.
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The trimming scrap width is large.
If the scrap tends to drop vertically (not horizontally), the scrap in the collection box is not straight or the trimmed surface is not smooth thenthe trimming
blade is dull. Replace the blade unit (p/n 15AN-5701).
Ifthe scrapis about 10mm, it may easily be caught by the paddle. Set the width to between 2mm and 4 mm:
a. Enter the Service Mode.
b. Touch [11 Finisher Adjustment].
c. Touch [06 Saddle Stitcher Adj.].
d. Touch [07 Trimming Adjustment].
e. Enter a value using numeric keys and touch [Set]. Value: 1 step = 0.1mm
Note : Modified parts for the paddle need to be installed.For more detail, please refer to the attached Parts Modification Noticeand the parts installation
procedure. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
IMPORTANT : Please be aware that some or all of the modified replacement parts may not be readily available as thisis a recently releasedmodificationby
Konica Minolta Japan (6/19/2008).
Description
When OT-502 is connected, if custom size job is printed, the machine requests to press the start key at each paper exit.
Solution
Description
"Please Insert Tray" message on the control panel. Incorrect paper size may also be indicated.
Solution
CAUSE: When the "Please Insert Tray" message appears, copying and printing operations cannot be performed until all paper trays are inserted.
A poor connection due to foreign matter such as a small piece of paperlodged in a tray connector or the corresponding connector on main body may also
generate the message. This is commonly seen on Tray 1.
SOLUTION: If all trays are closed, check the connectors on the inside rear of the frame for any torn paper lodged inside the connectors. Remove the paper
and verify that there is good connection between the paper tray connector and the receiving connector on the inside rear of the frame. Insert all paper trays.
SPECIAL NOTE : Solution contribution by Gary Scimeca and Freddie Burnham, Production Print/SSD
Description
C-4725 at power up.
Solution
CAUSE: DCPS/2 has failed.
SOLUTION: Replace DCPS/2 (p/n A03U M402 01).

Description
C-2424 (C2424) code.
Solution
After the black developer was replaced.
CAUSE: Toner Density Sensor initial was not performed.
297
SOLUTION: Perform the Toner Density Sensor Initial adjust by entering Service Mode and performing the following:
2.Select Drum Peculiarity Adjustment.
3.Select Toner Density Sensor Init.
4.Select Black and press Start.
5.When completed exit the screen and mode.
The color registration is off 1mm whenprinting the printer gamma sensor output pattern.Look for avoid between the pure black strip and the process black
on the top margin.
CAUSE:TCR/K is reading LOW.
SOLUTION: Please perform the following adjustments in order:
Manual color registration adjustment
Auto gamma adjustment
Manual color registration adjustment again
Color registration adjustment

SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD and Tom Ingham, Docutek Imaging Solutions/Deerfield Beach, FL
Description
C-8001 when opening and closing the DF-609.
Solution
CAUSE:DF communication error.Documentfeeder cable (Wiring 2)is damaged.
SOLUTION: Replace the DF cable (p/n 20AJ 9002 0).

Description
After entering "Full Screen" mode in Image Viewer by selecting "Edit => Full Screen", there is no way to get out of Full Screen mode as the menu tool bar
is not accessible.
Solution
CAUSE: When entering Full Screen mode, the menu bar is gone and cannot be disabled through a menu selection.
SOLUTION: Full Screen mode can also be enabled using a hot key. The hot key to enable or disable Full Screen mode is F11. To get out of Full Screen
mode, press F11 again.
Description
C-F023 (CF023).
Solution
CAUSE:Early version firmware, firmware is corrupt or System Programwas aborted.
SOLUTION:Re-installfirmware with the most current version. The latest version firmware or system software is available via the Konica Minolta Download
298
Description
The ROM version checkis invalid on the machine display when using the USB flash drive methodfor updating the firmware.
Solution
PROBABLE CAUSES:
1.The downloaded file is corrupt.
Download the file again making certain that the folder structure is correct on the flash drive.
2.The sum file was not included when the firmware file was placed on the flash drive.
The file will work but cannot be checked. Both the bin and sum files should show on the display. It is recommended that the sum file be placed on the flash
drive so that the file can be verified.
Description
Tray 1 is grayed out.
Solution
CAUSE: The paper tray has been deactivated using the faulty part isolation in the Software SW setting mode.
SOLUTION: To activate the paper tray in the Software SW setting mode, perform the following:
7. Touch [OFF] on the touchscreen to remove Tray 1 from the isolation mode.
Note : Paper trays will be deactivated automatically if the customer selects the option to continue when a tray SC code appears.
Description
C-E006 when performing Printer Gamma Offset adjustment.
Solution
CAUSE: Low version of firmware installed.
SOLUTION: Install version 15 Image and version 12 Control firmware or higher. The latest version firmware or system software is available via the Konica
Description
When the FS-607 is installed and the staple key is pressedon the control panel, the output tray is displayed as if it isnot selected.
299
Solution
CAUSE: Low level firmware.
SOLUTION: Install the latest Image firmware version. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Description
PROBLEM: C7415 error code at startup.
Solution
CAUSE: A pinched wire to the printhead.
SOLUTION: Check the wiring harness to the printhead and repair/replace (p/n 25AA 7327 01) as necessary to correct the problem.
Description
Copy tab is missing from the LD bias adjustment.
Solution
CAUSE: Low level firmware is installed.
SOLUTION: Install version 25 firmware. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the
IMPORTANT : Refer to attached Bulletin Number 5898prior to upgrading the firmware. To viewthe PDF, you may need to download a free copy of Adobe
Reader.
Description
Loud popping noise anddamage to the LS-501 and LS-502.
Solution
PROBABLE CAUSES:
1. The main cause of damage to the LS-501 and LS-502 is power to the machine being turned off before the stacker tray has fully descended onto the hand
cart. This is not an issue for day-to-day operation in a static configuation; it becomes an issue if the bizhub PROconfiguration is being changed and the LS
units are being moved.
Before moving an LS-501 or LS-502, always be certain that the stacker tray has finished moving to the lowered position before turning the machine off. This
keeps tension on the stacker up/down wires, keeping them from binding when the unit is connected the next time.
2. Another cause of damage is improper positioning of the stacker tray on the hand cart, usually after unloading paper from the tray. If the tray is not
positioned properly, the upper limit switch is not actuated, so the mechanism continues driving the tray until the alignment plate or other parts are damaged, or
the up/down wires break.
Be certain that the stacker tray is positioned properly on the hand cart before placing it back inside the LS-501 or LS-502.
300
Description
Fiery remote scan does not function when the machine is in Power Save mode.
Solution
CAUSE: Firmware issue.
SOLUTION: Load the latest firmware version 25 or above.

Description
After updating the system software to version 1.02 it is not possible toinstall the1-SLGTX.exe patch.
Solution
Because these patches are executable, Fiery security will not allowinstallation or copying and pasting from theend-users workstation.
As a workaround, access the Fiery usingRemote Access, select Product updated and allow the system to install the patches.
By default the Fiery will access theEFI website and it is possible that certain unique patches will not be available.
SPECIAL NOTE : Solution contribution by Vartkes Tashjian, Production Print/SSD
Description
Letter SE feed 2-hole punches are not centered if done "off line" from the Post Inserter. The normal 2-hole punches from the trays are normal.
Solution
CAUSE: Vertical Punch Hole adjustment needs to be performed.
SOLUTION: Perform Vertical Punch Hole adjustment:

1. "Service Mode Menu screen".
2. Press [07 Finisher Adjustment].
3. "Finisher Adjustment Menu screen". Press [03 Punch Adjustment].
4. "Punch Adjustment Menu screen". Press [01 Vertical Position Adj.].
5. "Vertical position adjustment screen". Press [Up] or [Down] to select the paper sizeto adjust.
6. Press [COPY].
7. Select the paper size according to the itemto adjust. Set the 10 sets of copies and press the Start key to output a test pattern (No. 16).
8. Fold the output paper in half in the main scan direction and measure the gap between the center line of the print and the center of the punch hole.
Specification is 1 mm tolerance.
9. When the value is not within the standard value, press [SERVICE] "Vertical position adjustment screen and enter a value using the keypad and press [<.
Description
OT-502,printing does not stop after tray is full.
Solution
SOLUTION: Install latest firmware version.

SPECIAL NOTE : Solution contribution by Rich Raynor, ESS/SSD
Description
301
The "Send To" field does not clear after perfoming scan.
Solution
CAUSE: Incorrect DipSW setting.
SOLUTION: Change DipSW 15-6 to 1.This feature requiresversion 25firmware or higher.

Description
FS-503, C1107 (C-1107) at power up.
Solution
CAUSE: Pinched wiring harness for PS14 (Stapler Rotation Home Sensor).
SOLUTION: Remove the wiring harness from theconnector on the board and the sensor. Check for continuity and replace the wiring harness (p/n
15AA90030) as needed.
Description
PI-502, J-7235.
Solution
CAUSE: The paper entrance sensor PS206 (page 4 of the paper feed section of the PI Parts Manual, p/n 08AA85512) does not turn ON within a specified
period of time after the conveyance clutch MC202 (page 2 of the paper feed section of the PI Parts Manual, p/n 13QN82011) turns ON.
SOLUTION: Remove jammed paper in the PI/main body, if any. Manually check the operation of the sensor and clutch in the I/O State Confirmation mode.
Look for sticky or nicked actuators replace as necessary.
Description
Delete button is missing from the Program Overlay screen.
Solution
CAUSE: Change Image Overlay is set to Prohibition.
SOLUTION: Set Change Image Overlay to Permission by performing the following:

1.Select the Utility/Counter button on the control panel.
2.Select [03 Machine Admin. Setting] on the touchscreen.
3.Select [01 System Setting] on the touchscreen.
4.Select [04 Operation Prohibit Set] on the touchscreen.
5.Select [02 Change Prohibit setting] on the touchscreen.
6.Select [Permission] for the Set Change Program Image Overlay setting.
Description
The bizhub PRO C6500 continues to output a print job even though the stapler has run out of staples.
Solution

302
Description
Auto Restart Function after supplying paper.
Solution
If a paper source tray becomes empty during the middle of a job, printing restarts when the tray lift up completes or PFU heater is ready after adding paper.
This has been corrected with version 30 firmware in conjunction withdipswitch settings, DIPSW 11-6=1: Enabled andDIPSW 11-6=0: Disabled (Factory
default).
Description
J-7317 orJ-7314.
Solution
CAUSE: The corresponding paper entrance sensor/Up (PS201) or sensor/Lw (PS206) turns ON while machine in idle.
SOLUTION: Check sensor PS201 and/or PS206 in the State Confirmation Mode (47 mode) for proper operation and replace as necessary. Photosensor (p/n
08AA 8551 2), key 17 on page 4 of the PI-502 Parts Manual) and actuator (p/n 13QE 4807 0), key 19.
Description
FS-607, paper empty is displayed, even though the PI-502 tray is not empty.
Solution
SOLUTION: Upgrade to the most current versionof firmware.The latest version firmware or system software is available via the Konica Minolta Download
Description
SC80-43 error code (unable to flash firmware).
Solution
PROBABLE CAUSES:
1.There is no firmware presently installed on the LS-501. This code occurs when doing a new installation of the finisher or if the finisher control board is
replaced.
Install the latest firmware which is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
2. The 2-pin connector (blue wires) on the LS-501 is not connected.

The extra 2-pin connector not connected to the peripheralto which the LS connectsmust be plugged into the female connector on the plate where the wiring is
passing through on the LS-501.
SPECIAL NOTE : Solution contribution by Greg Lantowski/Ed Bellone/Ian Lynch/Bob Moeller, Production Print/SSD
303
Description
C-2462 (C2462) is indicated.
Solution
CAUSE: Drum Driving Motor assembly failure.
SOLUTION: Replace Drum Driving Motor assembly (p/n A03UR70500).For the drum drive motor location, please see the attached file.
Description
SC46-06 error.
Solution
CAUSE:A problem with Tray 4 and the double feed prevention clutch assembly.
SOLUTION: The screw that holds the assembly together is too short and as a result only the wires hold it in place.This allows for too much motion in the
clutch resulting in timing problems.The problem is best resolved by installing a longer screw such as the drum lock screw from a bizhub C500.As a temporary
countermeasure, the tabs on the clutch can be carefully bent out at approximately a 30 degree angle to hold it in place.
SPECIAL NOTE : Solution contribution by Randall Sea, KMBS Houston.
Description
C-1532 (1532).
Solution
CAUSE: No change of statecan be read atPS63.
SOLUTION: Check for broken or frayed wires in the M63 wire harness from rear of PB-501 to stacking unit. The damaged wires may have also damaged the
PB Drive Board (p/n A075H02002).
Description
FS-607, the front staple is not positioned properly when making booklets.
Solution
CAUSE: The stapler clincher adjustment needs to be performed.
SOLUTION: Order the stapler clincher jig (p/n 13QEJG010) and perform the adjustment.
Description
LS-501/502 not recognized and machine will not come to ready, indicates "Warming Up".
Solution
CAUSE: Failed DC Power Supply on LU unit.
SOLUTION: Replace DCPS (p/n 15AV 8451 1).

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Description
C-3103 (C3103) code.
Solution
CAUSE:ICP1 on theConveyance Drive Boardmay be OPEN. ICP1(Internal Circuit Protector 1)controls 24VDC toM34.
SOLUTION: If no voltage is present to M34 in I/O modecheck the wiring for an open.If no problem is found with the wiring replacetheConveyance Drive Board
(p/n A03UH05004).
Description
PF-601, PLEASE CLOSE THE LEFT HORIZONTAL CONVEYANCE DOOR OF THE PFU message at power ON.
Solution
CAUSE: The left horizontal conveyance door is not properly latched.
SOLUTION: To properly latch the left horizontal conveyance door, perform the following:
1. Open the PF-601 tray left side door, which is located on the front of the PF-601 to the right of the machine front doors.
2. The left horizontal conveyance door has a green handle labeled PF5 and is located between the main body and the horizontal conveyance roller which has
a green knob and is labeled PF2.
3. Lift the left horizontal conveyance door handle PF5 and raise the door to ensure no jam or obstruction is present.
4. Firmly lower the left horizontal conveyance door and ensure that it is latched in the closed position.
Description
J-1001 error.
Solution
CAUSE: Failed Conveyance Drive board. The Bypass Up/Down motor runs on 24V DC supplied by the Conveyance drive board.
SOLUTION:Check ICP11 on the board to see if it is OPEN.Check the motor (M35)to see it it has shorted or if the wiring has shorted to ground. Replace
theConveyance Drive board (p/n A03UH05004) if necessary.
Description
PB-501, C-1544 (C1544) immediately at power up.
Solution
CAUSE: Software switch needs to be reset.
SOLUTION: To reset the software switch perform the following procedure:

3. Select Software Switch Setting.
4. Set software switch 3-1=0.
5. Exit Service Mode and reboot the machine.
Description
PI-502, J-7249.
Solution
CAUSE: The paper entrance sensor/Up, PS201 (page 4 of the PI-502Parts Manual - p/n 08AA 8551 2) does not turn ON within a specified period of time
after the conveyance clutch/Up, MC201 (page 2 of the PI-502 Parts Manual -p/n 13QN 8201 1) turns ON.
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SOLUTION: Open the PI upper door and remove jammed paper, if any. Checksensor PS201 in the I/O state confirmation mode, code 72-49, and the
conveyance clutch, MC201, code 72-84, for proper operation and replace parts as necessary.
Note : See the Parts Layout Drawing, PI section, page 604 of the Field Service Manual for a general location of these parts.
Description
PI-502, J-7250.
Solution
CAUSE: The FNS entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor/Up (PS201) turns ON.
SOLUTION: Open the PI upper door and remove jammed paper if any. Checksensor PS4 (page 3 of the FS-607 Parts Manual CONVEYANCE UNIT -p/n
13QA 8552 1) in the state confirmation I/O mode, code 72-2, andsensor PS201 (page 4 of the PI-502Parts Manual -p/n 08AA 8551 2) state confirmation code
72-49, for proper operation and replace parts as necessary.
Description
PI-502, J-7251.
Solution
CAUSE: The finisher entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor/Lw (PS206) turns ON.
SOLUTION: Open the PI upper door and remove jammed paper if any. Checksensor PS4 (page 3 of the FS-607 Parts Manual CONVEYANCE UNIT- p/n
13QA 8552 1) in the state confirmation I/O mode, code 72-2 andsensor PS206 (page 4 of the PI-502 Parts Manual, p/n 08AA 8551 2) state confirmation code
72-50, for proper operation and replace parts as necessary.
Description
LU-202 is constantly feeding paper resulting in a code J-1708.
Solution
CAUSE: The LUDB has failed.
SOLUTION: Replace the LCT Board Assembly (p/n A03W H010 13).
Description
When pressing the Zoom key the paper sizes are displayed in Metric.
Solution
CAUSE: Machine firmware is corrupt.
SOLUTION: Re-flash the machine firmware.

Description
Cannot enter Service Mode through Utility menu or by recycling the sub power switch while holding Utility button after machine displays C-35xx code.
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Solution
CAUSE: Lower fuser roller is in the upper position.
SOLUTION: Drop lower fuser roller into low position and recycle power.
Note : The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the
code and causing additional damage to the machine. To reset a fuser abnormality code, perform the following:
a. Power the machine OFF from the main switch leaving the sub switch ON.
b. Press the utility Key and power ON the machine from the main switch.
c. Enter Stop => 0 =>0 => Stop =>0 => 1.
d. Press [03 System Setting] on the touchscreen.
e. Press [01 Software SW setting] on the touchscreen.
f.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03.
g. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated.
h. Press the [Return] key, which is displayed on the touchscreen.
i. Exit Service mode to return to normal operation.
Description
PLEASE SET TONER SUPPLY UNIT CORRECTLY message.
Solution
CAUSE: The front right door is not locked into place with the screw.
SOLUTION: Ensure that the front right door is locked into position with the screw.
Description
Gloss-coated stock not outputting at rated speed after flashing machine firmware.
Solution
SOLUTION: When programming the paper sizefor the tray, go into the process adjustment, select next twice, and set speed down toOFF as this may have
changed.
Also try setting DipSW settings as listed below:
02 - 0 = 1
23 - 3 = 1
25 - 3 = 0
25 - 4 = 1
Description
"Sub Tray of Folding Unit is Full" error message.
Solution
CAUSE: The SD-501 sub tray paper full photosensorhas failed or theactuatoris binding.
SOLUTION: Repair or replace the paper full sensor (p/n 08AA 85512) or actuator (p/n 15AA45430).
Description
C-2401 ( Y ), C-2402 ( M ), C-2403 ( C )or C-2404 ( K )codesoonafter power up.
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Solution
CAUSE: Poor electrical contact at one of theErase lamps or failed Erase lamp/Y/M/C/K.
SOLUTION: Clean and inspect the electrical contacts on the Erase lamp (PCL). Replace the lamp (p/n 65AA 8307 0) as necessary.
Description
"Please Press Start to restart" message when trying to print a 2-page duplexed job on custom size paper after each page is printed.
Solution
CAUSE: Firmware upgrade is required.
SOLUTION: Install mainbody firmware version GCB-30 or greater.The latest version firmware or system software is available via the Konica Minolta
Description
Tray 2 does not raise.
Solution
SOLUTION:Test in I/O mode, code 23, multicode 1(M29 for Tray 2). If the motorworks, enterthe Service mode and check the setting for soft switch 18-1.If it is
setto 1 please set it backto 0.This will correct the faulty part isolation.
Description
Printed pages will not output to the FS-503 stack tray.
Solution
SOLUTION: To output to the FS-503 stack tray:

1.Press Copy tab=> Output application=> Output tray and then select the arrowdesignating wherethe paper should exit.
2.Go to Job parameters =>Finishing =>Finisher and tray and see what tray is selected.
3.Go to File preferences connected finishers to see if all of the finishers are shown. Ifthey are,press Paper change to set a new page size and paper type.
4.In the Creo, change the page settings.
5.Set the paper settings to a lower setting.This allows the paper to stack on the tray of the FS-503.
Note : Paper was set to coated 81g andwas changedto plain 64g.
SPECIAL NOTE : Solution contribution by Raymond Downs, Production Customer Support/SSD
Description
Unable to reset SC35-08 error.
Solution
CAUSE:SC35-08 is a Fusingpaper winding abnormality related code. The Service modeis inaccessible byentering Utility => Stop => 0 => Stop =>
0 => 0 => 1. This is to prevent accidental reset of the code and causing additional damage to the machine.
SOLUTION:To reset the code perform the following:

1.Power the machine OFF from the main switch.
2. Press the utility Key andpower ON the machine from the main switch.
3. At the Trouble Reset screen enter Stop => 0 => Stop => 0 =>0 => 1.
4. Select 03 System SW Settings.
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5. Select 01 Software SW setting.
6. Set service DIPSW 3-1 to 0.
7.Exit to the main Screen and restart the machine.
Description
C-2304 code.
Solution
CAUSE: Developer fans M45 and M46 are not spinning. ICP 5 on PRCB is OPEN.
SOLUTION: Replace PRCB (p/n A03U R7B5 00).
Description
If interrupt copy is performed during printing and a jam occurs or the interrupting copy job is deleted, the controller locks up indicating Printing on Command
WorkStation.
Solution
Description
C-C111 (CC111)when connecting an LS-501 to the main body.
Solution
CAUSE: LS-501 had previously been installed on a black and white machine and has the incorrect firmware loaded for a color machine.
SOLUTION: Flash the LS-501 with the correct firmware for the color machine after making certain that the switches and wiring are correct for the installation.
Description
After performing maintenance on themachine, only cyan and black colors print.
Solution
CAUSE: Possible malfunction or incorrect assembly of the first transfer pressure release cam when performing maintenance.
SOLUTION: Remove the transfer belt unit assembly from the machine. The rollers should not be engaged outward, pressing against the belt when the cam is
in the home position.
If the rollers are contacting the belt remove the cam and push the positioning pin to the opposite side, then reassemble the cam and test for proper operation.
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Description
C-1434 error code.Unable toflash firmware to RU-503/RU-504. Error code may be intermittent.
Solution
CAUSE: Early version firmware is installed and/or therelay unit control board has failed.
SOLUTION: Attempt to upgrade the firmware to the latest version. If unsuccessful, replace therelay unit control board (p/n 4038 1027 04) and then try
installing the firmware.
Note : The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
Description
LS-501/LS-502,sub tray messagewhen printing a mixed size document to the main stacker tray. Pressing the start button releases to the sub tray.
Solution
CAUSE: Machine specification. Mixed output is not supported to the main stacker tray.
SOLUTION: Print all pages as the same size or to a supported output tray.
Description
Getting an error when running the Magenta Initialize Adjustment.
Solution
CAUSE: The HV Detecting Sensor Assembly has failed.
SOLUTION: Replace the HV Detecting Sensor Assembly (p/n A03U R7 3600).

Description
FS-607/PK-512, punch selection greyed out on the MFP panel. Punching while printing may not be affected.
Solution
CAUSE:Either Fault Isolation dipswitch has tripped or incorrect DIPSW setting.
SOLUTION:Check the Fault Isolation dipswitch 6-0 in the System Settings, Software Switch Setting Mode, and make sure that it is set to 0 (normal); ifset to
1 PK-512 functionality is unavailable.
Also, check that DIPSW 13-0 is set to 0 .
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD and Clinton Marquardt, ESS
Description
Controller is calling for incorrect paper size when inserting tabs.
Solution
SOLUTION: Install version GCE41 special firmware.

Note :The firmware is available for download via the Konica Minolta Download Selector..
2. Select the "Service"tab locatedat the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link locatedto the left.
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5. Select the "Download MSDS, Drivers, Firmware and more" link locatedto the left.
Description
When replacing the LCD panel assembly (p/n 56UA-704-0), there are two 2-pin connectors on top of the assembly. Which connector goes where?
Solution
When replacing the LCD panel assembly, the pink and white wire connector is connected to theupper connector, CN03,and the blue and brown wire
connector is connected to the lower connector, CN02.
Description
C-2303 (C2303) error code.
Solution
CAUSE: Transfer belt motor not spinning. PRCB failed. No 24V DC at PRCB CN384-11B and CN384-14B.
SOLUTION: Replace the PRCB (p/n A03UR75900).

Description
LU-202 is installed and a C-0205 (C0205) erroroccurs.
Solution
CAUSE:LU-202 paper trayis not lifting. There is no 24V DC at CN814 (M100 connector) when I/O check 23-5 (down) and 23-6 (up) is selected. M100 lift
motor has failed.
SOLUTION: Replace M100(p/n 25AA80173).

Description
The CS Remote Care tab is grayed out in Service mode.
Solution
CAUSE: Incorrect software SW setting.
SOLUTION: Set software SW 15-5 = 1 (ON). To set the software DIPSW, perform the following:
1.Enter Service Mode.
3.Select Software SW Setting.
4.Set software SW 15-5 = 1 (ON).
5.Exit Service Mode.
SPECIAL NOTE : Solution contribution by Ed Bellone and Mike McCarthy, Production Print/SSD and Rick Veale, ESS
Description
"Modem error" message after upgrading firmware.
Solution
CAUSE:CS Remote Careis not being used or the setting for CS Remote Care is incorrect.
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SOLUTION:Disable CS Remote Care or confirm that "Email" is selected if CS Remote Care is being used.
To disable CS Remote Care:

1. Access Service mode.
2. CS remote => CS Remote.
3. Software Settings =>switch 15-5 = 0 (OFF).
To confirm that "Email" is selected if CS Remote Care is being used:

1. Access Service mode.
2. CS remote => CS Remote.
3.Email.
Description
Timeout error when installing firmware.
Solution
CAUSE: Timeout error may occur when installing firmware with the order of C-ROM first and then option N1 (or N2) continuously.
SOLUTION: The workaround (the following examplepertains toinstalling firmware with USB memory stick):
1. Go to ISW in the Service mode.
2.Insert the USB memory stick to the service port of the MFP.
3.Choose USB Memory ISW in the display of the Service mode and make sure that the USB memory stick is recognized.
4.Choose N1 (or N2) and press Start key. Confirm the completion of the install and press Continue.
5. Choose other options and press Start key. Confirm the completion of the install and press Continue.
6.Choose Print Control (C) and press Start key. Confirm the completion of the install and press Continue.
7.Choose Image Control (I0) and press Start key. Confirm the completion of the install and press Exit.
Description
Intermittent C-4705. Machine stops when Manual mode stapling with the FS-607 and paper is exited to the main body sub-tray.
Solution
SOLUTION:Upgrade mainbody firmware to version G00-41 and finisher to version G00-33. The latest version firmware or system software is available via the
more'.
Description
PF-601 "Please Close PFU Vertical Conveyance Door" message, yet the door is closed.
Solution
CAUSE: The PF vertical conveyance door sensor, PS24, has failed or the Vertical Conveyance door has become bent and does not actuate the sensor fully.
SOLUTION: Test the sensor using I/O mode 25-11. If the state does not change when door is opened and closed, try applying pressure to top front corner of
the door to see if state changes. If state does not change even when extra pressure is applied, replace the PS24 sensor (p/n 08AA 8551 2). If state does
change with added pressure, reshape the door to correct any warping.
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Description
C-2222 error code.
Solution
CAUSE: The Toner Supply Drive Board has failed.
SOLUTION: Check all ICPs on the Toner Supply Drive Board. Replace board (p/n 65AA -906 1E) as required.
Description
SC61-01 error.
Solution
CAUSE: The Scanner Driver Board has failed.
SOLUTION: Replace the Scanner Driver Board (p/n 65AA -907 1E).
Description
Machine display willindicate "Please wait" then dashes in bottom left appear, blue stripes appear and boot sequence stops at power ON. The Konica Minolta
logo never appears.
Solution
CAUSE: Reset is needed.
SOLUTION: To reset:
1. Remove NVRAM from OACB and power ON the machine holding down the Utility button (Service mode access- French language).
Note : Touchscreen is inoperable due to settingsin NVRAM.
2. Power machineOFF and reinstall NVRAM.
3. Power machineON normally.
Note : Unplug any peripheral during this process.
Description
ACS cannot be selected in Copy mode.
Solution
CAUSE: The setting of Fee Collection Menu is set to [Impossible] with Reserve Job.
SOLUTION: Please change the following setting.

2. Press [Stop], [9] on operation panel.
3. Enter [02 Management Function] in Fee Collection Menu.
4. Select [Possible] with Reserved Job.
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Description
The PF-601 was removed/reinstalled andnowthe Auto Tray Select function does not work.
Solution
CAUSE: Settings have changed.
SOLUTION:Access thesetup for ATS and verify that "Feed Tray Auto Select" has not be deselected.The following explains how to check this:
6. Select ON.
7. Select OK.
11. Select OK.
Description
"Section not found" message displayed when using Account Track
User Authentication is enabled, but"not connected" is selected under Authentication Method.
Solution
CAUSE: Duringsetup of User Authentication, the "Belong To" section located under User Register was left blank. This section allows the end user to log into
different Account Track users.
SOLUTION:
When setting up user authentication on the machine and linking Account Track to the User, the "Belong To" field needs to be filled out. To set up user
authentication and allow the user to log into different user accounts under Account Track, use this procedure:
3. Select User Auth/Acct. Track.
4. Select User Authentication Set.
5. Select User register.
6. Select Add in User Register Section.
7. Input the user name, password, and Belong To section.
8. Select OK.
Note: When the user logs into the machine he will sign in under User Auth > User Name > Password. Under Section Auth, input Section Name >
Password, which was previously entered under Register User in User Authentication. At this point the user can access different account track users.
SPECIAL NOTE: Solution contribution by Rich Raynor, ASG/SSD
Description
Machine continues to run after a jam occurs and will eventually cause a C-xxx code.
Solution
CAUSE: DIPsw 12-2 is set to "1" (OFF).
SOLUTION: Set DIPsw 12-2 to " 0" (ON). DPSW 12-2 controls all jam sensors for the main body and, by default, it is set to"0" (ON) state which enables the
jam sensors. This should only be set to"1" (OFF) for testing/troubleshooting purposes, and should be immediately set back to its default "0" (ON) state when
complete.
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Description
Vertical lines are displayed spaced at .5 inches on the operation panel touchscreen.
Solution
PROBABLE CAUSES:
1. The OACB has failed.
Note : The operation panel has been replaced.
Replace the OACB (p/n A03U H010 5A).
2. DCPS/1 has failed.

Replace DCPS/1 (p/n A03U M401 00).
3.Power supplied to theMFP is inadequate. When the fusing unit heat lamps turn on, there ishigh current drawand the supplied power degrades to the point
that itmay cause erratic operation andcontrol panel issues.
Use a meter and verify that eachside of the outlet has 105V AC to 120V AC. If this is not the case, request the outlet be checked by an electrician.
Note : Power requirements:
208V ACto 240V AC,60Hz, 16A, (dedicated line)
SPECIAL NOTE : Solution contribution by Mark D'Attilio/Gary Scimeca/Ed Bellone, Production Print/SSD
Description
C-C104at power up.
Solution
CAUSE: ISW abnormality. Printer Control program is not detected.
SOLUTION: Flash the Printer Control program. Replace the PRCB if necessary (p/n A03U R7B5 00).
Description
LU-202, J15-01.
Solution
CAUSE: Failed LU Drive Board.
SOLUTION: Check the voltages going to the feed clutch, the pickup solenoid and the shutter solenoid. Check ICP5 on the LU Drive Board.Ifthe ICP is OPEN
replace the LCT board assembly(p/n A03W H010 13).
Description
C-3806 (C3806) shortly after power up.
Solution
CAUSE:Failed temperature sensor(s).
SOLUTION: Replace the temperature sensors TEMS/2 (p/n 65AA 8802 0) and/or TEMS/4 (p/n A03U R734 00)in the fuser section.
Note : The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the
code and causing additional damage to the machine. To reset a fuser abnormality code, perform the following:
1. Power the machine OFF from the main switch leaving the sub switch ON.
2. Press the utility Key and power ON the machine from the main switch.
3. Enter Stop => 0 => 0 => Stop => 0 => 1.
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4. Press [03 System Setting] on the touchscreen.
5.Press [01 Software SW setting] on the touchscreen.
6.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03.
7. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated.
8. Press the [Return] key, which is displayed on the touchscreen.
9. Exit Service mode to return to normal operation.
WARNING :When a fusing temperature related abnormality occurs, be sure to replacethefailed part generating the code before setting the Service mode
software DipSW 3-1 to 0. Ifsoftware DipSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur.
Description
The alarms for the waste toner box and waste toner box recovery are not sent to the CSRC host correctly.
Solution
SOLUTION: Special Image Control Firmware Version GCJ-50 is available to correct this issue. The file can be downloadedvia the Konica Minolta Download
Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to
attached Release Notes prior to firmware installation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
Description
PK-511/PK-512/PK-513, Punch selection button is grayed out.
Solution
CAUSE: Improper DIPSW setting.
SOLUTION: SetDIPSW 19-5 = 0 (Faulty Part Isolation = Normal ).

Note : DIPSW 19-5 is incorrectlylabeled in the Service Manualas "Faulty part isolation: PF ".This should read "Faulty part isolation: PK ".
Description
C-0322 error code after warm up or after approximately three copies.
Solution
CAUSE:The ADU fan motor 2 (M67) has failed.
SOLUTION:Replace the ADU fan motor 2 (p/n 56AA 8055 1).

Description
The machine displays the jam code J-1552 when feeding from the LU-202.
Solution
CAUSE: The lower exit guide plate is partially bentand blocking the exit sensor PS107.
SOLUTION: Replace the lower exit guide plate(p/n 20AA 4004 0) to resolve the problem.
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Description
Applied Copy/Scan defaults do not retain when using User Authentication/Account Track.
For example, machine is set to default "Copy" screen selections of "200dpi" and "Color" selection is set to "Black", but when a registered user/account logs
into the machine, the "Copy" screen selections are now set to "600dpi" and "Full Color".
Solution
CAUSE: A "Reset" function setting is putting the machine back to factory defaults for the authenticated user.
SOLUTION: Change the function setting by selecting;
Utility/Counter
User Settings
System Settings
Reset Settings
Mode Reset
Reset Button Function optionshould be set to Initialize, not Full Auto.
Description
"Please enter quantity" message. Onlyone (1) copy can be input at the display panel. All other amountsentered generate the message, and the start button
goes from green to amber.
Solution
CAUSE: Copy quantity limitDIP switches are set Incorrectly.
SOLUTION: Check System settings the 25 mode.Verify thatDIP switches 9-4, 9-5, 9-6 and 9-7 and set to 0 for no limit.
Description
Unable to select Coated as the paper type for any tray. It is grayed out.
Solution
CAUSE:Coated paperweight below 81gsmis not supported.
SOLUTION:Paper weight must be set to 81gsm or higher, this will allow Coated paper type to be selected.
Description
Print jobs are delayed because the PFU (PF-601/PF-602)dehumidifier stabilization sequence is running.
Solution
CAUSE: The PFU dehumidifier stabilization sequence is a normal operation for the MFP.
SOLUTION: To allow theMFP to continue printing while the PFU dehumidifier stabilization sequence runs:
1. Access the "Service Mode Menu screen" and press [03 System Setting].
2. In the "System Setting Menu screen", press [01 Software SW Setting].
3. In the "Software Switch Setting Mode screen", press [ ? ]/[ ] or numeric buttons after pressing the "DIPSW number" (in this case, 18 ) and "Bit number"
(in this case, 4 ) buttons.
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4. Press [On(1)] or [Off(0)] to specify ON/OFF of the selected bit numbers. (in this case, ON )
Description
ADU carriage will not pull out.
Solution
PROBABLE CAUSES:
1. Locking pin assembly is out of position or broken. Correct position is 6 o'clock for lock and 3 o'clock for unlock.
Relocate pin to correct position or replace lock pin assembly (p/n 65AA R701 00).
2. The coupler under the decurler motor (M55) is loose ormay havefallen off.
Re-pinCoupling/B (p/n A03U 8631 00) with a newRegulating Shaft(p/n A03U 8633 00) and E-rings (p/n V217 020 050). Ensure that the Pressing Spring/Rear
(p/n A03U 8634 00) and ADU Coupling Spacer (p/n 56AA 5270 0) are properly positioned. Please refer to attached Parts Guide Manual page for parts
location. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Description
Cannot add more message when setting up Account Track.
Solution
CAUSE: User Distribute Number is too high, at its limit of 1000.
SOLUTION: Set the User Distribute Number to 500 or lower.

Description
FS-503, C-1139 code during machine operation.
Solution
CAUSE: M1 motor in finisher may be failing.
SOLUTION: Replace the M1 motor (p/n 27LA 8003 2E).

SPECIAL NOTE : Solution contribution by Robert Sutter, PERRY CORPORATION
Description
When the machine is in Copy mode, more than 1 copy cannot be selected.
Solution
CAUSE:IncorrectDIP switch settings.
SOLUTION:Please verify the followingDIP switch settings.

9-4= 0
9-5= 0
9-6= 0
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9-7= 0
Description
"There is no compatible finisher installed" message in Job Properties. (see attached photo)
Solution
CAUSE:Firmware mismatch.
SOLUTION: Flash Image and Control to equal levels.
Description
C-5505 at power ON.
Solution
CAUSE: Open ICP12 on the Conveyance Drive Board assembly (CDB).
SOLUTION: Access the I/O mode and take a voltage reading on each side of ICP12 which is located on the front side of the CDB slightly to the right of the
center ground screw which is securing the CDB to the ADU frame. A reading of 12V DC should be present on each side of ICP12. If 12V DC is present on the
front frame side of ICP12 but not on the rear frame side of ICP12, the CDB (p/n A03U H050 04) should be replaced.
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bizhub PRO C6500
Description
PF-601,modified feed section components.
Solution
The feed rollers and double feed prevention roller assemblies in the PF-601 have been changed to ribbed-style rollers for improved performance. Order
themodified parts:
PART NUMBER ITEM
A03XR70900 PAPER SEPARATOR ASSY
A03XR71000 PICK UP ASSY
Description
After installing the print driver (PCL or PostScript) on Microsoft Windows Vista, the User Authentication/Account Track selection is unavailable.
Solution
To enable User Authentication/Account Track in the print driver, perform the following:
1. Enter the Printer Properties of the driver.
2. Select the Configure tab.
3. Under Device Option, select the desired mode (User Authenticationor Account Track).
4. Enable the option in the drop down below Device Option.
5. Select Apply.
6. Verify that User Authentication/Account Track is available.
Description
PB-501/PB-502/PB-503, "Please change the output mode or weight setting of paper for P.B. body" message.Start button remains amber (orange).
Solution
CAUSE:PB-50x paper weights are turned off under Machine Manager Setting.
SOLUTION:To set the useful paper weight settings for the PB-50x:
1.Enter the Machine Manager/Machine Admin Setting.
3.Select Perfect Binding Setting.
4.Select Useful Paper Weight Select and turn on all paper weights that are supported.
5.Exit to normal screens.
Description
FS-607, pages are not aligned properly when stapling.
Solution
CAUSE: Paper Holding Sheet F or Paper Holding Sheet R are damaged.
SOLUTION: Replace Paper Holding Sheet F (p/n 20AK 43410) or Paper Holding Sheet R (p/n 20AK 43400) as necessary.
Description
Mis-centering when feeding from the LU-202.
Solution
CAUSE: Dirty or failed LU-202 centering sensor (PS1).
SOLUTION: Clean or replace PS1 (p/n 55VA R768 00) as necessary.
Description
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bizhub PRO C6500
Memory Full error message when copying.
Solution
CAUSE: Un-compressing mode is set to ON.
SOLUTION: Set Un-compressing mode is set to OFF. To set Un-compressing mode is set to OFF, perform the following:
4. Select Next.
5. Set Un-compressing mode to OFF.
6. Exit User Setting mode.
Description
C-4705 when printing and the C6500 went to the gamma adjustment.
Solution
SOLUTION: Install version 15 image control firmware or higher.
Description
How to print a booklet from Microsoft Word on an IC-408.
Solution
Please see attached PDF instructions.
Description
Custom paper sizes will not print from QuarkXPress.
Solution
CAUSE: Paper tray settings are set to mm.
SOLUTION: Change the paper tray settings to inch. To change the paper tray settings to inch, perform the following:
1. Press [Utility/Counter].
4. Select [Unit Setting].
5. Select the desired setting [mm], [Inch (decimal)], [Inch (fraction)] and select [OK].
Description
When a paper jam occurs during a print job, the controller and the machine must be rebooted to resolve the problem.
Solution
CAUSE: Firmware bug in early version firmware.
SOLUTION: Please upgrade the firmware to version 25 or higher.

Description
Setting SNMP v1/v2c read/write community names through PageScope Net Care.
Solution
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bizhub PRO C6500
Changing the read and/or write SNMP "community names" can be implemented as a security measure through PageScope Net Care. Please see attached
document for instructions.
Description
Tray 5 will not raise and no error code is indicated.
Solution
CAUSE: Tray 5 feed assembly is damaged or bound up and not moving. PS9 (upper limit sensor) is not being flagged.
SOLUTION:Repair thefeed assembly to allow it to move freely andensure that PS9 flag is not damaged.
Description
In the event that an issue arises that requires immediate action by the technician, certain NVRAMs may be exchanged/swapped between units due to their
compatibility with other models.
Solution
The following groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for
troubleshooting purposes :
7145/7222/7228/7235
bizhub 200/250/350
bizhub 360/420/500
bizhub 600/750
7155/7165/7085
7210/7255/7272/bizhub PRO 920/bizhub PRO 1050
C250/C252/C300/C351/C352/C450
C451/C550/C650
IMPORTANT : A new NVRAM should be obtained as soon as possible for the machine requiring one.
Notes :
1. The bizhub C350 NVRAM may only be used between other bizhub C350s.
2. CAUTION : The bizhub PRO C500/8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM.
Description
Number of pages/sets remaining in a job is not displayed when printing.
Solution
CAUSE: This is specification for this machine. It will not display the pages/sets remaining in a print job on the mainbody display.
SOLUTION: This information can be viewed in EFI Command WorkStation (CWS)version 4.5 or higher. CWSwilldisplay the pages/sets remaining in a print
job.
Description
The PB-501 canbe installed on both the bizhub PRO 1050 and bizhub PRO C6500. To ensure proper operation of the PB-501,settings must becorrect
depending on which main body it is beinginstalled.
Solution
bizhub PRO 1050 setup :
Access the PB control board by removing the cover above the book stacker. Ensure that DIP SW 1 is OFF.
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bizhub PRO C6500 Perfect binder failure
If only the PB-501 will be installed on the bizhub PRO 1050, leave the jumper on CN29.
If any other finishingoption is being installed (FD, LS or SD), remove the jumper from CN29 on the PB control board and install wire harness connector 29
onto CN29.
Install PB firmware version 30 (filename a075j1300000.bin) which is availablefrom the KMBS Download Selector.
Recall Factory Initial Data in Service Mode/Finisher Adjustment.
bizhub PRO C6500 setup :

Access the PB control board by removing the cover above the book stacker.Set DIP SW 1to ON.
Since the PB-501 will always be connected with a relay unit, remove the jumper from CN29 on the PB control board and install wire harness connector 29
onto CN29.
Install PB firmware version 20 (filename A0750Y0_00J1_G00_2000.bin) which is contained in bizhub PRO C6500 firmware version 30 and is availablefrom
the KMBS Download Selector.
Recall Factory Initial Data in Service Mode/Finisher Adjustment.
Note : Please see attachmentas areference.
SPECIAL NOTE : Solution contribution by Ron Reed, ASG/SSD and Cesar Jimenez, Production Print/SSD
Description
List of equipment that is no longer being supported.
Solution
Please see attached Product & Technical Support Bulletins 1792 and 2443 andMarketing Bulletin#07-GB-016.
Description
RU503, 'Please check power lead of RU unit' message at power up.
Solution
CAUSE:The power connector for the RU503 hasloosened during transportation.
SOLUTION: Remove the panels andsecure any loose connectorsfor the Power Unit.
Description
The user and setup guides indicate the IC-408 is shut down from the bizhub PRO C6500 control LCD. There is no option to perform this task from the LCD.
Solution
CAUSE: EFI documentation is incorrect. The correct procedures are listed in the Japanese documentation, but not in the English documentation.
SOLUTION: The correct method to shut down the IC-408:

1. Use the soft power button or the main power switch on the IC-408. Which method used depends on the reason for powering down.
a.If the controller needs to be disconnected or removed from the C6500, use the main power switch.
b. If just powering down to load system code or some other administrative task, use the soft power button.
Note :Hold down the soft power button for about 5 seconds to power down. When using this method, there is still a small amount of power being applied to
the controller as it is not completely OFF.
2.Using either method, the system will have a delay to write data before powering down. This prevents the possibility of corrupting the system by shutting
down improperly.
Description
How to adjust fuser temperature; original Service Manual is incorrect.
Solution
Please refer to the updated table below which was taken fromthe C6500 Service Manual Corrections (see attached).
Mode
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bizhub PRO C6500
19-1
19-2
19-3
-30 C
-20 C
-10 C
Standard
Upper roller: standard Lower roller: +10 C
Standard
Standard
Standard
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bizhub PRO C6500
Description
Due to the recent changes to the date that Daylight Saving Time begins, it may be necessary to adjust the time to allow the proper time to display on scans
and faxes.
Solution
Refer toattached Bulletin #5806 for the details.
Description
Skewing from the LCT trays.
Solution
CAUSE: Machine not leveled.
SOLUTION: Verify the copier and its options are level. If the copier is placed on a soft surface (heavy pile carpet) try placing a block of wood under each of
the casters.
Description
FD-501, unable to staple and fold with paper placed in the PI unit. The Staple/Fold option will not turn green when selected on the PI operation panel.
Solution
CAUSE: The staple and fold feature requires the use of the SD-501 booklet maker.
SOLUTION: Verify that the booklet exit tray on the front side of the SD-501 is pulled out slightly so the tray can be used.
The PI operaion panel does not have the ability to display messages to advise the user to pull this tray out to perform this operation.
Description
When exporting the Scan Transmission SMB data log via the main body Web utilities, the user network Login Name and Password are shown in plain text.
Solution
SOLUTION: Special firmwareis availableto correct this issue (Image - v27GM6).

Notes :
1.The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web
Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
2. Please refer to attached Release Notes for additional detail. To view the document, Microsoft Word or Word Viewer must be installed. Word Viewer
2003 (11.7MB) can be obtained free from Microsoft at the following URL;
http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .
Description
Uneven stacking/folding in the SD-501.
Solution
CAUSE:A "sticky" solenoid that controls the flipper guides ability to extend out to guide the paper past the pusher.Please be aware this solenoid has two
"identities".It isshown asSD2 in the Parts Manual and SD-3 in the SD-501 Theory of Operation Manual.
SOLUTION:Replace the solenoid (p/n 15AV82550).
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bizhub PRO C6500
SPECIAL NOTE : Solution submitted by Walt McDonald of Frontier Business Systems
Description
How to create Signature Booklets from either Adobe Acrobat or Microsoft Office Word.
Solution
To create Signature Booklets from Adobe Acrobat:
1. Select File.
2. Select Print.
3. Choose the IC-408 and click Properties.
4. In the Basic Tab, select:
a. Duplex: Right & Left Binding
b. Paper Size: 8x11S
c. Orientation: Portrait
5. In the Layout Tab select:
a. Booklet Maker: Saddle-Left Binding
b. "Booklet Best Fit"
6. In the Finishing Tab select:
a. Fold: Multi Half Fold
b. Stapling: Center
7. Press OK twice.
To create Signature Booklets from Microsoft Office Word:

IMPORTANT : Make sure to have a minimum of 8 pages.
1. Select File.
2. Select Page Setup.
3. Select the Paper Tab=> Paper Size=> 8x11S.
4. Press OK.
5. Select File.
6. Select Print.
7. Choose the IC-408 and click Properties.
8. In the Basic Tab, select:
a. Duplex: Right & Left Binding
b. Paper Size: 8x11S
c. Orientation: Landscape
9. In the Layout Tab select:
a. Booklet Maker: Saddle-Left Binding
b. "Booklet Best Fit"
10. In the Finishing Tab select:
a. Fold: Multi Half Fold
b. Stapling: Center
11. Press OK twice.
Description
Curl adjustment is not available for the FS-607.
Solution
CAUSE: Low level of firmware, the curl adjustment was added in version G00-20 firmware.
SOLUTION: Upgrade the machine to G00-20 firmware or higher.

Description
Adobe PageMaker PPD does not offer all features as with the Microsoft Windows GUI driver.
Solution
CAUSE: Not allfeatures are availablewhen printing from any version of PageMakerusing the IC-303 PageMaker PPD file.
SOLUTION: The followingworkaround is available that will allow the use of all available features. This workaround is only for Microsoft Windows-based
systems.
1. Rename the PageMaker ppd4 folder in Microsoft Windows "c:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4" to something else so
that PageMaker cannot find it whenselecting Print.
This will force PageMaker to use the driver properties directly andin the PageMaker Print document window, the PPD pull-down menu will no longer be
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there. Another button "Setup" will appear on the left side.

2. Launch PageMaker and openthe document. Whenselecting "Print" from the file menu, an error will occur which states: "Output may not look as
expected", "No valid PPD files were found. Check the PPD4 directory in USENGLSH". Ignore this error and press Continue. If the bizhub PRO C6500/IC-303
is not the default driver, select it. This error will occur again. Press continue if the error occurs.
3. Press the "Setup" button. This will launch the normal GUI interface of the Fiery driver. Any driver selection can now be madethat would normally be
selectable from any application. This also includes being able to select features that were not part of the PPD file (i.e., Secure Print, User ID, etc.).
Description
Lock up of operation panelcountermeasure.
Solution
Install thecountermeasure to prevent operation panel lockup as explained in the attached Parts Modification Notice.To viewthe PDF, Adobe Reader must be
installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Description
Unable to select the main Perfect Binder tray. The main tray is displayed as unavailable.
Solution
CAUSE: The Perfect Binder has not completed its warm-up cycle and will not be shown as available until warm-up is complete.
SOLUTION: Allow the Perfect Binder to complete its warm-up cycle.

Description
J74-60, J74-79 and J74-89 and the cover stock wrinkles at the entrance to the PB-501.
Solution
CAUSE: Interference with paper conveyance.
SOLUTION: Adjust the PB-501 left side cover clamp so that the cutout is correctly aligned over the sensor.
Description
Can antivirus software be run on the Creo IC301 or IC304 controller and if so, what is recommended?
Solution
The IC301 and IC304 print controllers weresuccessfully tested with McAfee VirusScan 8.0 for Windows XP Professional server antivirus software. Avoid
using the automaticscanning mode and activate the antivirus software only when the IC301 or IC304 print controller is closed. McAfee VirusScan is not
included in the software kit.
Description
How to perform calibration information when performing calibration from the glass, rather than using the densitometer for the IC301 or IC304.
Solution
The Calibration Wizard enables you to calibrate the:
1. Scanner and printer at the same time (follow the on-screen steps)
2. Printer only (follow the on-screen steps and dont use the scanner chart)
3. Scanner only (dont perform step 1 in the on-screen steps, and only use the scanner chart in step 2).
Note:
1. Calibrating off the glass is not recommended for sensitive color environments. This method is notas accurate as using a densitometer for color calibration.
2. It is highly recommended tocalibrate the scanner only once. Use the scanner chart to perform this task. Then, only calibrate the printer and use the
calibration chart.
3. The scanner chart is used for calibrating the scanner device, and the print chart is used for calibrating the printer.
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bizhub PRO C6500
Withthe print chart on the platen, the printer is calibrated.

Withthe scanner chart on the platen, the scanner is calibrated.
4.It is recommended toplace the calibration chart straight in the scanner platen and align the charts to the RADF X and Y edges. The position of rotated
charts can be read only if the size settings are set to FULL AREA on the printer.
Please review the attached for step by step instructions.
Description
When accessing jobs on an IP-921 using any version of Command Workstation version 4.5 up to version 4.5.0.33, Command Workstation will crash and
require a restart.
CAUSE: There is a compatibility issue with the current 4.5 versions of Command Workstation and the IP-921.
Solution
SOLUTION: There will be un updated version of Command Workstation release within the next 1-2 months, as of 10/18/06,which addresses this issue. There
are no known issues with any of the other legacy Fiery controllers that use system 5 or higher.
Description
How to improve the color quality of Fiery prints which were originally scanned on the MFP.
Solution
The typical quality of printed scans is unsaturated light colors, as compared to the original. This is due to the RGB source profile not being specific to the
color space of the scanner. To achieve better quality when printing files which were scanned on the same device, use the following Colorwise settings (Note:
This will not affect how the scans are viewed or printed on a device, other than the one that they were originally scanned on):
1. Set the RGB Source Profile to the EFI standard profile. This is typically EFIRGB or Fiery RGB, depending on the controller.
2. Set the RGB Separatation to Simulation. (This will send the RGB channel through the CMYK channel)
3. Set the CMYK Simulation Profile to "Match Copy" or "Colorwise Off". The name of this option varies depending on the controller. If neither setting is
available, select "None".
Use these settings only when printing scans from this MFP. These settings won't produce optimal results with other file types. Print the job using this setting
and your normal settings to see the difference. Colors should appear more saturated and darker. Results will vary depending on the source document type.
Description
Please check power lead of RU machine error message.
Solution
CAUSE: RU unit front door interlock switch is not actuated.
SOLUTION: Check that the RU unit front door closes properly, and the door switch is actuating properly.
Description
Is the embedded IC-408 controller a Fiery or an Emperon controller?
Solution
The embedded IC-408 controller for the entry level configuration is an X3e TY2 Fiery-based controller.
Description
How to adjust the image sharpness.
Solution
To adjust the image sharpness, perform the following:
1. Touch [Quality Adjust.] on the touchscreen.
2. Touch [Sharpness] to display the Sharpness Screen.
3. Select the desired level key from [-1 to [-4] to make the outline smoother, or from [+1] to [+4} to make it sharper.
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bizhub PRO C6500
4. Touch [Standard] to select the middle level.

5. Touch [OK] on the touchscreen. The Quality Adjustment Screen will be restored.
6. Touch [Adj. Proof Copy] to print a sample copy.
7. Touch [Close] on the Quality Adjustment Screen. The Copy Screen will be restored with the [Sharpness] key displayed and highlighted under the
[Quality Adjust.] key. Use this key to jump to the Sharpness Screen, if any setting change is desired.
Description
IC-408 not recognized.
Solution
CAUSE: Software switch for IC-408 recognition not set correctly.
SOLUTION: To enable IC-408 recognition, perform the following:

2. Press Stop-00-Stop-0-1.
4. Touch [01 Software Switch Setting] on the touchscreen.
5. Use the up/down arrow to scroll to software dipswitch 2-1.
6. Touch [On (1)] to enable IC-408 recognition.
Description
Job will not restart after the tray is emptied and reinserted into the LS-501.
Solution
SOLUTION: Install Image Firmware v15 or higher.
Description
How to copy an 11x17 paginated booklet that is already in a booklet form.
Solution
To copy an 11x17 paginated booklet that is already in a booklet form, perform the following:
1. Remove the staples from original.
2. Put page 1 on top and to the left of the ADF.
3. Select 2:2.
4. Select fold and staple. When selecting fold and staple the machine automatically enables Booklet mode, this needs to be turned off.
Description
IC-408 shuts down after booting up.
Solution
CAUSE: Incorrect machine configuration.
SOLUTION: The IC-408 is the entry level controller and only supports the FS-607 and LU-202 installed options. Other advanced finishers or the PF-601will
cause the controller to shut down after completion of boot up.
Description
C-E002 when restarting a stored job after auto reset.
Solution
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bizhub PRO C6500
Description
How to determine what version of Sun Java is installed on a Microsoft Windows workstation.
Solution
To determine what version of Sun Java is installed, perform the following:
1. From a command prompt type:java -version
2. Press Enter.
3. The version of Sun Java will be indicated. If the command is not recognized then Sun Java is not installed.
Description
Account track does not count print jobs when Account Track Auth. Method is set for Password only.
Solution
CAUSE: Firmware bug with the C6500.
SOLUTION: New firmware for the C6500 (version 20) is now available that corrects this problem.
The latest version of the C6500 firmwareisavailable for download from the SSD support home page;
3. Select the "SSD" link located on the left.
Please refer to the attached document forfirmware version 20 specifications.
Description
C7309 code and the jam display on the operation panel indicates a Tray 3 jam. There is no paper in Tray 3.
Solution
CAUSE: The finisher has a small piece of paper stuck in the stacker area.
SOLUTION: Inspect the stacker area for a small piece of paper and remove as needed.
Description
How to set the Paper Size settings for Inch or Millimeter.
Solution
To set the Paper Size settings for Inch or Millimeter, perform the following:
1.Press the Utility/Counter button.
2. Select #2 User Setting.
3.Select #1 System Setting.
4.Select # 2 Unit Setting.
5.Select MM, Inch (decimal point), or Inch (fraction).
6.Exitback to the main screen by selecting OK, Close, Close, and then Exit.
Description
How to display 'held' or 'printed' jobs on the touchscreen.
Solution
To display held print jobs on the touchscreen, perform the following:
2. Touch [Controller] on the touchscreen.
3. Touch [Job List] on the touchscreen.
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bizhub PRO C6500
4. Touch [Held Jobs] on the touchscreen. The held jobs will be displayed on the touchscreen.
5. To return to the normal screen touch [MACHINE] on the touchscreen.
To display printed jobs on the touchscreen, perform the following:

2. Touch [Controller] on the touchscreen.
3. Touch [Job List] on the touchscreen.
4. Touch [Printed Jobs] on the touchscreen. The printed jobs will be displayed on the touchscreen.
5. To return to the normal screen touch [Back] on the touchscreen.
Description
PF-601, C-0309.
Solution
CAUSE: Failed PFDB.
SOLUTION: Replace the PFDB (p/n A03X H01006).
Description
FS503, J72-17 on the 2nd set of a Z-fold and single staple job.
Solution
SOLUTION: Upgrade firmware to version 20 (Phase 2) or higher.

Description
How to default the Paper Tray settings to inch.
Solution
To default the Paper Tray settings to inch, perform the following:
1. Press [Utility/Counter].
4. Select [Unit Setting].
5. Select the desired setting [mm], [inch (decimal)], [inch (fraction)] and select [OK].
Description
'Load 8.5x11 Tab paper' message when attemptingto print onto 9x11 size paper.
Solution
SOLUTION: Set the paper tray setting for 8.5x11 Tab paper. The print driver and page setupcan be set for 9x11 size paper.
Description
The power saver light is blinking on the operation panel after OACB replacement or a failed firmware update.
Solution
CAUSE: Missing or Corrupt firmware on the overall control board.
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bizhub PRO C6500
SOLUTION:Boards that are missing or have corrupt firmware, require the writing of firmware to the board. The machine is in the correct state to accept the
image file when sent from a PC or laptopusing ISWtrnsfollowing the normal procedures. Send the image ISW file with the power ON and the timer LED
blinking. USB or Parallel port both work.
Note : The latest version firmware and system software are available via the Konica Minolta Download Selector. Access the Selector from SSD Web
Description
Memory Full is indicated on the operation panel when scanning small or large jobs.
Solution
CAUSE: The Memory Control Board Assembly has failed.
SOLUTION: Replace the failed Memory Control Board Assembly (p/n A03U H040 01).
Note : The Parts Manual indicates the Memory Control Board Assembly as the IMCB.
Description
How to activate EFI features.
Solution
SOLUTION:
See the attached filecomplete instructions.
Description
FS-607, unable to upgrade the finisher firmware.
Solution
CAUSE: An anomaly has occurred during the standard finisher upgrade which prevents the finisher from being upgraded.
SOLUTION: Power ON the Main power switch while holding the Utility/Counter Key to enter Service Mode. Proceed with the normal ISW upgrade for the
finisher.
Description
Unable to configure options on the PostScript driver after downloading the shared driver from Fiery controllers (running Microsoft Windows). The Add
button and Update button are grayed out.
Solution
CAUSE: The driver installed locally on the Fiery controller is incorrectly configured.
SOLUTION: From a workstation in the local subnet access the Fiery controller using Microsoft Windows Remote Desktop:
User id:administrator
Password:Fiery.1
1.In the Printer and Faxes window (Start=> Settings=> Printers and Faxes) right-click on the Print object and select Properties.
2.Confirm that Two-Way Communication is checked and localhost is defined as the printer TCP/IP Address or DNS name.
3.Click Update or Defaults to populate the Installed Options field with the correct items.
4.Exit Remote Desktop.
5.Download the configured print driver from the Fiery controller to the workstation using the SMB method (above).
6.Confirm that the driver options are configured correctly by checking properties of the new driver.
Note : It may be necessary to delete the previous printer object and print driver (using server properties) reboot the workstation, then install the shared
driver from the Fiery controller.Please review the attached PDF containingscreen shots for further detail.
Description
Performing calibration using EFI ColorCal will produce poor output quality.
Solution
CAUSE: This is a system code bug in IC-303version 1.01 or IC-408 version 1.0.
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SOLUTION: EFI has released a patch for the IC-303 and IC-408 that resolves this issue. Patch 1-QJYP5.exe is for both the IC-303 and the IC-408, but the
patch file'designation' is different when searching forit in the KMBS Download Selector.
In the Download Selector, 1-QJYP5.zip is for the IC-303 and 1-RKPWY.zip is for the IC-408, yet both ZIP files contain the 1-QJYP5.exe patch file and
Release Notes for each controller.
Notes :
1. Attached is the patch file and corresponding Release Notes.
2.The patch only applies to version 1.01 (IC-303) or 1.0 (IC-408) system code and will come bundled into the next release version of system code.
3. The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
4. To view the document(s), Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at
the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .
Description
A STAPLE AND PAGE ORIENTATION COMBINATION IS NOT SUPPORTED error message in Command WorkStation when attempting to staple a group
of one-page print documents.
Solution
CAUSE: Incorrect sorter mode setting.
SOLUTION:Uncollate must be selected in the print driver to staple a group of one-page documents. To select uncollate in the print driver, perform the
following:
1. From the print driver Properties tab, select Finishing.
2. From the Sorter Mode dialog box, select Uncollate.
3. Print the document.
Description
BTU rating of the machine.
Solution
The BTU specifications are listed in the attached ASTM Data Sheet.
Note :
1.BTU ratingcan be calculated by finding the maximum power rating for the copier/printer, with all of the accessories attached. This information is usually
listed in the Service Manual. Use the following formulas to calculate BTU:
P (Watts) = I (Amps)x E (Volts)
KW (Kilo Watts) = P (Watts) / 1000
1W = 3.413 BTU or 1KW = 3413 BTU
Description
Misaligned colors. One color intermittently substituted for another color randomly on the page during a print run. Rebooting the IC-303 temporarily resolves
the problem.
Solution
CAUSE: Failed IC-303 Video cable.
SOLUTION: Replace the IC-303 Video cable (p/n 45059133).
Description
Paper has folded corner. This may be any corner, depending on the orientation of the paper and whether or not it was a simplex or duplex job.
Solution
CAUSE: This is caused by a pair of weak springs in the PF-601. The springs appear on page 17 of the DF-601 parts catalog, items 8 and 9.
SOLUTION: Install new springs.

Lock Spring 1 - left(p/n A03X714400)
Lock Spring 2 - right (p/n A03X714500)
The differences between the old and new style springs are shown below. Be sure to install them as a pair.
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ORIGINAL STYLE NEW STYLE
Note: The original springs (p/n 65AA50120 and 65AA50130) are still used in many other locations. Only this location has been changed.
Description
When trying to use the post inserter feature, the copier control panel indicates a "Tray Full"message.
Solution
CAUSE: Incorrect dipswitch settings
SOLUTION: Set dipswitch 15-3 and 15-4 to 1.
Description
Can the maintenance counter be set to count the distance instead of the quantity?
Solution
The maintenance counter can be set to count the distance by performing the following steps:
1. Enter tech rep mode.
2. Select Counter/Data.
3. Select Maintenance Counter.
4. Select Distance.
5. Press OK.
6. Press Close.
Description
The part number for the video cable used to connect the IC-303 to the bizhub PRO C6500 is not shown/listed in the IC-303 Parts Catalog. Is it available as a
separate part?
Solution
Video cable used to connect the IC-303 to the bizhub PRO C6500(p/n 45059133).
Description
Cannot select a different paper source at the machine panel when printing.
Solution
CAUSE: Enable Job Mismatch isselected.
SOLUTION:Set Enable Job Mismatch to NO:

1. Enter Fiery Setup/Configuration.
2. Select Server Setup.
3. Deselect Enable Job Mismatch.
4. Exit Fiery Setup/Configuration and reboot the Fiery.
Description
Pausing between jobs when printing custom size files.
Solution
CAUSE:Firmware upgrade required.
SOLUTION: Install minimum version 26 firmware.

Notes :
a. Please reference document DLBT0702090EN00 prior to installation.
b. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
c. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
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Description
PF-601, not recognizing 8.5x11 paper size; indicates 8K.
Solution
CAUSE: The paper size detection cam/up and cam/lw are deformed and not actuating the paper size detection photo sensors properly.
SOLUTION: Reform the paper size detection cam(s). To reform the paper size detection cam(s), remove the paper from the tray.
Watch the paper size detection cam located in the bottom of the paper tray, while sliding the rear paper guide.
Notice the paper size detection cams moving up and down depending on the position of the rear guide.
Reform the paper size detection cams so that the paper size detection photosensors are actuated properly.
Description
Does the FD-501 or SD-501 support half-folding of multiple copies?
Solution
The FD-501 does not support multiple page half-folding. The FD-501can only half-fold one page at a time.
The specification for the SD-501 allows up to 5 copies or prints to be nested together for half-folding.
Description
Blues print purple when printing from Adobe Acrobat.
Solution
CAUSE: 'Use Media Defined Profile' is set in the printer driver.
SOLUTION: Change the output profile in the driver to use the Server Default Profile. To do this, perform the following:
1. Select File =>Print.
2. Click [Properties].
3. Select [Color].
4. Click [Expert Settings].
5. Select the [Use Servers Default].
6. Click [Update].
7. Click OK three times to print the document.
Description
How to program the dust proof filter/1 life message display timing.
Solution
To program the dust proof filter/1 life message display timing, perform the following:
7. Touch [Off(0)] to select 180,000 prints: near life end - 200,000 prints: life end or touch [On(1)] to select 200,000 prints: near life end 220,000 prints: life
end.
Description
Can tri-folding be changed from inside out to outside in?
Solution
The tri-fold (fold) can be changed from the main body in finishing options for tri-fold. Select InsideOut or Outside In. Additionally the printer drivers allow the
same functionality by selecting Outside Fold or Inside Fold.
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bizhub PRO C6500
Description
Second side is blank when duplex and Text/Graphics Smoothing are selected.
Solution
CAUSE: Abug withIC-303 system code version 1.02.
SOLUTION:A special patch version 1-SAUKTfor the IC-303is available thatcorrects this issue.
Note :The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
Description
Unable to "Enable" the printer; printer status icon will not change to "green" when "Enable" is selected.
Solution
CAUSE: Username and password has not been provided or is incorrect.
SOLUTION: A valid username and password is required to allow the Printgroove "Queue" to enablethe printer.
The following Printgroove supported printers require a username and password;
bizhub PRO C6500 (IC-303 and IC-408)
bizhub PRO C500 (IP-901, IC-302, IC-405)
8050 (IP-901)
The username and passwordis the one that is used when logging into Command WorkStation of the Fiery controller.
The default username and password forCommand WorkStation loginis "admin" and the password is "Fiery.1".
Notes :
1. Please be sure that a password has been applied to the Fiery controller login. No password (blank) is not acceptable for Printgroove "Queue".
2. Please refer to the attached file for more detail on enabling a printer that requires a username and password.
Description
How to adjust 2 nd Transfer Pressure.
Solution
To adjust the 2 nd Transfer Pressure, perform the following:
3. Touch [Tray] on the touchscreen.
4. Touch [Change] on the touchscreen.
5. Touch [Process Adj.] on the touchscreen.
7. Touch [Next] on the touchscreen. The three available settings will be displayed to the right of [2 nd Trans. Pressure] on the touchscreen.
8. Touch [Auto], [ Normal ], or [Low] to set the 2 nd Trans. Pressure.
12. Touch [COPY] on the touchscreen to return to the normal copy mode.
Description
Unable to punch tab paper.
Solution
CAUSE: Bug ininstalled printer driver.
SOLUTION: Please install the printer driver located in the 1-TAMJH patch folder.
Note : Thedriver is available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more':
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bizhub PRO C6500
Description
How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10.4.x.
Solution
Please perfrom the step-by-step procedure mentioned in the attached document.
Description
When editing the output color profiles on the IC-303 via Command WorkStation, the profile change is not reflected on the prints.
Solution
CAUSE: The jobs being printed are being HELD on Command WorkStation which means the job is already RIPped and the edited color profile is ignored.
SOLUTION: Right-click on the HELD job(s) and select Remove Raster.
Description
Can the new-style staple jig be used on the FS-607?
Solution
The new-style staple jig (p/n 13QEJG010) can be used on the FS-607.
Description
The IC-408 is not recognized by the bizhub PRO C6500.
Solution
CAUSE: Incorrect settings or corrupt system code.
SOLUTION: Verifiy that DipSW 2-1=1 to allow recognition of the IC-408. If the DipSW is set correctly, reload system code to correct the recognition issue.
Description
C-C116 (CC116) when installing PB-501/PB-502. The Perfect Binder is not recognized by the MFP.
Solution
CAUSE: Firmware upgrade required,bizhub PRO 1050 firmware loadedorincorrect PB unit installed.
SOLUTION: First, verify the item number isNOT A075010 (bizhub PRO 1050 only). To upgrade firmware:
1. Verify that CN29 and DipSW 1 are set according to Installation Instructions in order for the PB-501/PB-502 to accept the firmware. The jumper for CN29 on
the PBCB must be removed and the wiring connector connected. The jumper is only used when the PB is installed on a bizhub PRO 1050. Please refer to
attached documentation for details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web
site at: http://www.adobe.com/products/acrobat/readstep2.html .
2. Enter Tech Rep Mode by holding the Utility key when poweringON the machine.
3.Check ROM version to verify the PB-501/PB-502 is recognized by the main body.
4.For the bizhub PRO C6500, enter ISW and flash to minimum firmware level. For the bizhub PRO C6501, update the firmware using the USB drive option.
Note : The ISW tool for the bizhub PRO C6501 does not have a PB-501 option and the PB-502 option does not recognize the PB-501.
SPECIAL NOTE : Solution contribution by David Aekus, Cesar Jimenez and Ed Bellone, Production Print/SSD
337
Description
Unable to print simplex booklets using the PB-501.
Solution
CAUSE:Incorrect level ofcontroller software.
SOLUTION:Update system software to version 2.1 or higher and follow the attached instructions.To view a PDF, you may need to download a free copy of
Adobe Reader.
SPECIAL NOTE : Solution contribution by Art Jew, Pacific Office Automation
Description
Prints multiple blank pages from FileMaker Pro version 8.5 variable print data job. The issue will usually occur for print jobs with over 500 records.
Solution
CAUSE: The IC-303 PostScript print driver does not communicate properly with FileMaker Pro sending large number of records.
SOLUTION: Download the Adobe PostScript level 3 genericdriver from Adobe Downloads . Install the Adobe PostScript driver and point the driver to
EM8M8080.PPD (IC-303 installed on workstation) in the following folder: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3.
Note :CPU and memory intensive application (perform OCR job) concurrently will affect FileMaker Pro building the spool data.
Description
C-3906 code at power up.
Solution
CAUSE: Failed TH/4.
SOLUTION: Replace TH/4 (p/n A03UR73400).
Description
How to install Auto Trap.
Solution
SOLUTION:
See the attached file for detailed instructions to install the software onto the USB thumb drive, and instructions for installing the EFI Auto Trap feature.
Summary of steps:
1. Items needed:
a. USB_Flash_Program_CD_v3.1.1.iso
b. Feature Activation software, version 1.0, CD for Fiery X3eTY2 Servers.
c. USB thumb drive: minimum 32MB for activating features, 2GB for system software.
d. EFI Auto Trap dongle (item number 7640002569).
2. Be sure your computer boots from its CD drive, not from the hard drive.
Note: To enter BIOS, use F2, F3, F8, or DEL during boot (varies by brand). IBM Think Pad R51 usesF1.
3. Turn off the Fiery and the copier.
4. Insert the USB thumb drive and EFI Auto Trap Dongle in the IC-408 USB Port.
5. Turn on the Fiery.You will see the following codes:
a. 00 - Update process is starting.
b. 01 or 02 - Update is in progress.
c. F0 - Update is successful.
d. FF - Update is complete.
6. The Fiery will shut down automatically.
7. Remove the USB thumb drive and the EFI Auto Trap dongle.
8. Turn on the Fiery.
9. Afterthe Fiery isidle, print a configuration page.
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bizhub PRO C6500
Note: EFI Auto Trap will be listed on page 2 under BIOS Setup, Installed Options.
Description
Unable to upgrade firmware on the SD-501.
Solution
CAUSE: Undetermined problem.
SOLUTION: Attach the SD-501 directly to the main body (this can be done without removing the RU unit) and upgrade the firmware. After the firmware
upgrade is complete, reconfigure the peripherals to their original position.
Description
Jamming from Tray 5 every 2 to 3 pages.
Solution
CAUSE: Paper feed solenoid is loose or misadjusted.
SOLUTION: Properly adjust and tighten the paper feed solenoid.
Description
The bizhub PRO C6500 will not print full color off the glass.
Solution
CAUSE: Firmware upgrade failed.
SOLUTION: To correct:
1. Flash copier with current firmware.
2. TurnOFF Sub Switch and Main Switch.
3. Unplug power cable from the wall and wait for 3 minutes before plugging it back in and turning the bizhub PRO C6500 back on.
Description
PLEASE LOAD MILLIMETER SIZE PAPER (305mmX245mm) IN TRAY message in Command WorkStation when printing 8.5x11 PDFs to 12x18.
Solution
CAUSE: Incorrect setting in the driver.
SOLUTION: Verify on the print driver, whengoing to print (File Print), that the CHOOSE PAPER SOURCE BY PDF PAGE SIZE is unchecked or deselected.
Description
FD-501, Z-fold is incorrect on second and subsequent sheets fed from main body trays as compared to Post Inserted jobs.
Solution
CAUSE: Incorrect version firmware on the FD-501.
SOLUTION: Install FD-501 (multi-folder H) version15BM0Y0-00H1-G00-20 or higher on the FD-501 when the bizhub PRO C6500 is running version 25 or
higher.
Description
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bizhub PRO C6500
Current print or copy job continues after staple cartridge is empty. If job is stopped for any reason, it cannot be restarted until staples have been supplied.
"Staple cartridge empty" is indicated.
Solution
CAUSE: Suspend Interruption is set to When Job Complete.
SOLUTION: Set Suspend Interruption to Stop Immediately. To set this perform, the following:
1. Enter Machine Administrator Setting.
3. Press Next until at the last screen.
4. Select Stop Imediately and then exit.
Note : This setting may also be available in User Setting if security settings allow.
Description
FS-607, unable to adjust 8.5x11 half fold position.
Solution
CAUSE: Incorrect 8.5x11 paper selection made in the adjustment mode.
SOLUTION: When performing the half fold stopper position adjustment, select 8.5x11 paper on page 2 of the paper size choices. There is a second 8.5x11
selection listed on page 3 after custom size paper. DoNOT use this selection.
Description
J1502; the machine will pause and stabilize.
Solution
CAUSE: Timing and signal feedback of sensors, in particular, PS107 (LU exit sensor).
SOLUTION:Replace PS107 (p/n 56AA 8552 1).

SPECIAL NOTE :This solution was submitted by Kevin Szymanik, DSM/KMBS.
Description
Are Konica Minolta MFPs compatible with Category 6 cable standard?
Solution
Konica Minolta MFPs are fully compatible with Category 6 cable standard.
Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5/5e and Category 3
cable standards.
Cat-6 features more stringent specifications for crosstalk and system noise. The cable standard is suitable for 10BASE-T/100BASE-TX and 1000BASE-T
(Gigabit Ethernet) connections and it provides performance of up to 250MHz.
Description
What is the difference between version 1.0 and 1.01 system code on the IC-303?
Solution
IC-303 version 1.0 code was only shipped on a small number of controllers and required a post release patch, 1-P5IF2. Version 1.01 is installed on all current
IC-303 controllers and has the patch bundled as part of the base system. There are no other differences that we are aware of.
Version 1.01 system DVD's can be downloaded from the Konica Minolta web or FTP sites if desired.
Description
What version of Freeform is used on the IC-303 S450?
Solution
Freeform version 2.1 is the version used with System 8 on the IC-303 S450
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bizhub PRO C6500
Description
A part of the image on the 1st side of a duplex job may be blurred (like double images) when printing using
Both Sides adjustment or FD-Mag. adjustment.
Solution
SOLUTION: Upgrade Image firmware to version 14 or higher.
Description
Paper tray, which papers are pulling from, is automatically changed if you press Scanner tab key on the
display while printing.
Solution
Description
The machine stops printing when you print job with custom size (210x279mm) and center staple (or center
fold).
Solution
Description
The icon for PM message is not displayed, even though PM counter exceeds the threshold.
Solution
SOLUTION: Upgrade Image firmware to Version 14 or higher.
Description
If you reserve a job while copying a job and leave the pop-up display as open, the display of the copies
counter on the upper-right of the touch panel does not count up.
Solution
Description
When outputting by shift mode, position of alignment plate is wider than paper size, then paper is not
aligned.
Solution
Description
How to configure the IC-303 Ethernet port for a 1000Mbps Gigabit network.
Solution
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bizhub PRO C6500
Though the IC-303 supports Gigabit 1000Mbps Ethernet, there is no place to manually configure this speed. The only setup options are for 10Mbps and
100Mbps, Full and Half-Duplex. It is unknown if this is a specification for the controller or should be considered a bug.
To configure the IC-303 for a Gigabit network, set the Ethernet speed to "Auto". The Ethernet port will autoconfigure itself for the correct speed.
Description
How to print an IC-303 configuration page from the C6500.
Solution
To print an IC-303 configuration page from the C6500, perform the following:
1. On the C6500 touch panel select Machine.
2. Select Controller.
3. Select Configuration.
4. Select OK.
5. Select Machine to exit the Controller mode.
Description
How to print an IC-303 job log.
Solution
To print an IC-303 job log, perform the following:
1. On the C6500 touch panel select Machine.
2. Select Controller.
3. Select Job Log.
4. Select OK.
5. Select Machine to exit the Controller mode.
Description
How to program Non-Image Area Erase.
Solution
To program Non-Image Area Erase, perform the following:
6. Touch [05 Expert Adjustment] on the touchscreen.
7. Touch [02 Erase Adjustment] on the touchscreen.
8. Touch [01 Non-Image Area Erase] on the touchscreen.
9. Touch the desired setting of [Erase Outside of Original], [On-APS/AMS Only], or [Except Orig. Glass (1:1)] on the touchscreen.
Description
How to enable/disable ADF AMS mode.
Solution
To enable/disable ADF AMS mode, perform the following:
6. To the right of ADF AMS, on the touchscreen, touch [On] for enable or [OFF] for disable.
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bizhub PRO C6500
Description
How to enable/disable the Konica Minolta logo when power switch is turned ON.
Solution
To enable/disable the Konica Minolta logo when the power switch is turned ON, perform the following:
7. On the touchscreen, t ouch [OFF] to enable or [ON] to disable.
Description
How to enable/disable the dehumidifier heater (standard heater).
Solution
To enable/disable the dehumidifier heater (standard heater), perform the following:
7. On the touchscreen, t ouch [OFF]to enable or [ON]to disable.
Description
Tray 3 is grayed out.
Solution
CAUSE: The paper tray has been deactivated using the faulty part isolation in the Software SW setting mode.
SOLUTION: To activate the paper tray in the Software SW setting mode, perform the following:
7. Touch [OFF] on the touchscreen to remove Tray 3 from the isolation mode.
Note : Paper trays will be deactivated automatically if the customer selects the option to continue when a tray SC code appears.
Description
How to increase the shine on the copy image.
Solution
To increase the shine on the copy image, perform the following:
1. Touch [Quality Adjust.] on the touchscreen.
2. Touch [Glossy] on the lower left of the touchscreen.
3. Touch [Close] on the Quality Adjustment Screen. The copy screen will be restored with the [Glossy] key displayed and highlighted under the [Quality
Adjust.] key.
4. Touch [Quality Adjust.] on the touchscreen followed by [Default Set] on the touchscreen to return to initial setting.
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bizhub PRO C6500
Description
Unable to resume printing even after clearing paper size conflict for sheet on PI tray.
Solution
Description
Machine pauses in between print jobs.
Solution
CAUSE: Low level of firmware.
SOLUTION: Install Image firmware level 15 or higher.
Description
Grayscales are being reproduce incorrectly when copying. The grayscale might not be neutral and tend to have a reddish or bluish cast to them.
Solution
CAUSE: Incorrect DipSW setting.
SOLUTION: Install v15 or higher image firmware and change the following DipSW:
12-4=1
12-5=0
Description
Password for user setting does not work.
Solution
Description
C6500 does not resume printing even after clearing a paper size conflict in the PI tray.
Solution
Description
Security Strengthen Set is grayed out in the Administrator mode.
Solution
CAUSE: A CE password and an Administrator password must be created to enable Security Strengthen mode.
SOLUTION: Create a CE and an Administrator password.
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bizhub PRO C6500
Description
Cannot see each of the installed options after swapping the Printer Control PWB.
Solution
CAUSE: There is a mismatch between the original copier firmware and the Printer Control PWB.
SOLUTION: Download the correct firmware to the Printer Control PWB. If the option still does not appear, try these steps:
1. Turn the copier off and unplug it from the wall outlet.
2. Unplug the options from the copier.
3. Plug in the copier,power itON and let it come to idle.
4.Power the copierOFF and unplug it from the wall outlet.
5. Install the options onto the copier.
6.Power the copierON.
Description
The management lists will not print. The print button stays amber.
Solution
CAUSE: The document feeder is not connected.
SOLUTION: Ensure that the document feeder is connected.
Description
Vendor Mode Information
Solution
The C6500 willuse Vendor 2 Mode. This is currently not avaialble in the machine. It will be implemented around March 2007.
Description
Can the ABU (Address Book Utility) be used with the C6500?
Solution
The ABU does not support the C6500.
Description
The Fiery starts and gets to the idle screen during the copy print cycle, then the Fiery LCD goes blank and the job is lost. A few minutes later it restarts and
indicates ready to print.
Solution
CAUSE: Corrupt system software.
SOLUTION: Reinstall thesystem software.

Note :The latest version firmware and system software are available via the Konica Minolta Download Selector. Access the Selector from SSD Web
Description
Microsoft Windows Vista driver-sharing.
Solution
Attached is is a workaround for the current Microsoft Windows Vista driver-sharing issue.This may change as Vista evolves and Service Packs are
released.
The process is as follows:
Upload the "in-box" Konica Minolta Vista PostScript Driver from a Vista client PC to a Microsoft Windows 2003 Server. Once the file is uploaded to the
Server, users can find the driver on the Share and install it by the normal method. Device configurations from the Server share are preserved on the client.
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bizhub PRO C6500
Description
FS-607, unable to print SRA4/SRA3 paper to the main tray.
Solution
CAUSE: Incorrect software switch setting.
SOLUTION:Perform the following procedure:

1.Enter Service mode.
2. Select System Settings
3. Select Software Switch Settings.
4. Change software switch 31-1 to 1(ON).
5. Exit Service mode and cycle power on the copier.
Description
Cannot print the count list.
Solution
CAUSE: The platen cover/ADF was not open/closed; firmware bug.
SOLUTION: Upgrade firmware toversion 20 (Phase 2).

Description
How to add a default E-mail title for outgoing scan to E-mails.
Solution
To add a default E-mail title for outgoing scan to E-mails, perform the following:
1. Press the Utility/Counter button.
2. Select [Scan Send Address].
3. Select [E-MAIL Title Setting].
4. Select one of the five locations for entering an E-mail title.
5. Using the keypad, enter the desired E-mail title.
6. Select [OK] to save the title.
7. Exit the service mode.
Description
Toner spilled inside the front cover.
Solution
CAUSE: Tolerances of the brackets were changed.
SOLUTION:To address this issue, the following parts were modified:

CURRENTPART NUMBER NEW PART NUMBER ITEM
15AN50230 15AN50231EPRESSING PLATE /2
15ANR73400 15AN-6221 SUPPORT PLATE 1 ASSY
CAUTION : When either SUPPORT PLATE 1 ASSY or PRESSING PLATE /2 is replaced from current type to new type, please ensure to replace both of
them together.
Description
How to enable/disable un-compressing mode.
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bizhub PRO C6500
Solution
To enable/disable the un-compressing mode, perform the following:
4. Touch [Next] on the touchscreen. Un-compressing mode will be displayed on the touchscreen.
5. Touch [Off] on the touchscreen to disable Un-compressing mode or [On] to enable Uncompressing mode.
Description
INVALID CARD error message when flashing the firmware using the correct flash card.
Solution
CAUSE: Incorrect model firmware is installed on the flash card.
SOLUTION: Ensure that the correct model firmware is loaded on the flash card.
Description
LS-501 stacker paper capacity.
Solution
Stacker capacity :
Maximum 5000 sheets (21lb Bond) of 8.511, 8.514, 1218, 1117, 1319
Maximum 3000 sheets coated paper which longer side is 380mm or larger
Maximum 2000 sheets B5, A5
Secondary (sub) tray capacity: Maximum 200 sheets
Description
Life expectancy of a copy.
Solution
The life expectancy of a copy is determined by the paper. Under normal environmental conditions, the paper will deteriorate before theimage fades.
Description
How to enable/disable the Fine Adjust Margin.
Solution
To enable/disable the Fine Adjust Margin, perform the following:
4. Fine Adjust Margin will be listed on the touchscreen. Touch [Yes] or [No] as desired by the customer.
Description
TERM TEST FILE CAN NOT SEND message on the PC when attempting to flash the firmware.
Solution
CAUSE: Parallel Interface cable connecting PC to the main body is not fully seated, the incorrect type or has failed.
SOLUTION: Reseat or replace the PC parallel Interface cable as necessary. Re-flash the firmware.
Note : There is no Konica Minolta part number for this cable. It can be sourced locally or purchased on the Internet.
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bizhub PRO C6500
Description
How to program the E-mail file form default setting.
Solution
To program the E-mail file form default setting, perform the following:
3. Touch [08 Scan Setting] on the touchscreen.
4. File Form Default E-Mail will be displayed on the touchscreen. Choose the desired E-mail file form default setting from the displayed choices of [Multi Page
TIFF], [Single Page TIFF], [Multi Page PDF], or [JPEG] as desired by the customer.
Description
'Please Check Power Lead And Finisher Door Of The RU Machine' message.
Solution
CAUSE: A single LS-501 was set up withthe RU-504.
SOLUTION:This is an unsupported machine configuration. A single LS-501 requiresthe RU-503.
Description
How to enable/restrict printing of jobs during copy operation.
Solution
To enable/restrict printing of jobs during copy operations, perform the following:
2. Touch [3Admistrtor Settings] on the touchscreen.
3. Enter the Administrator Password (default password is 12345678).
5. Touch [6 Copier Settings] on the touchscreen.
6. Touch the down-arrow on the touchscreen to access screen 2/2.
7. Touch [Print Jobs During Copy Operation] on the touchscreen.
8. Touch [Accept] or [Receive Only] as desired by the customer.
10. Press the Reset key.
Description
The color portion of the copy is missing from all copies in Full Color or Auto Color mode. Printed documents print normally.
Solution
CAUSE: Incorrect Software SW setting.
SOLUTION: Set Software SW 12-5 to 0. To set Software SW 12-5 to 0, perform the following: 1. Enter Service Mode.
2. Select [SYSTEM SETTING].
3. Select [SOFTWARE SW SETTING].
4. Set SW 12-5 to 0 (OFF).
5. Select [RETURN].
Description
The hue with certain colors appears different on two machines at the same location.
Solution
CAUSE:The output profile for the machine in questionis set incorrectly.
SOLUTION:
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bizhub PRO C6500
1. FromCommand Workstation, select Colorwise Pro Tools.

2. Open Profile Manager.
3. Confirm that the output profile is set to match the media type in use.
Description
PLEASE PULL BUNDLE EXmessageon the Fiery LCD screen.
Solution
CAUSE: The SD-501 booklet tray is closed.
SOLUTION: Pull open SD-501 booklet tray. When selecting the Controller tab at the bizhub PRO C6500 LCD, the entire PLEASE PULL BUNDLE EX IT
TRAY message will be indicated.
Description
Location ofthe 5-digit number printed on the PRCB, which is used to program the fusing belt temperature when installing a new PRCB.
Solution
Programming of the 5-digit number printed on the PRCB is no longer necessary. The fusing belt programming procedure, which was outlined on page 307 of
the bizhub PROC6500 Service Manual, 2006.09, version 1.0 was eliminated.
Ensure thatdipswitch 8-0, 8-1, 8-2, and 8-3 are set to [0] when installing a new PRCB.
Description
How to program the original glass size detect.
Solution
To program the original glass size detect, perform the following:
4. Touch [07 Size Setting] on the touchscreen.
5. Touch [01 Orig. Glass Size Detect] on the touchscreen. Highlight [Full size], [AB], [Inch], or [Only A Series] on the touchscreen as desired by the customer.

Description
Unable to print on 8x11 paper from Microsoft Word. NO PAPER 8x11S error message is displayed. Page setup in Word and the Fiery print driver are
set to 8x11.
Solution
CAUSE: Microsoft Word options are set for a default paper tray.
SOLUTION: Set the default paper tray to Use Printer Setting in Microsoft Word options. To configure the options in Word, perform the following:
1. Open Microsoft Word.
2. Select Options from the Tools menu.
3. Select the Print tab.
4. Using the drop down arrow next to the Default Tray dialog box, select Use Printer Setting. 5. Select OK.
Description
C-1264 error.
Solution
CAUSE: Trimmer press problems.
SOLUTION:Check the Trimmer press motor (M32) for binding, using code 71, multicode 55.
Verifythat the Trimmer press home sensor (PS53) and the Trimmer press upper limit sensor (PS52)are switching properly.
Ifthemotor and sensorscheck O.K.,replace the DC Power Supply (p/n 15AG 8451 0).
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bizhub PRO C6500
Description
How to perform Print Screens (screen shots) from a Microsoft Windows OS and Macintosh OS.
Solution
Please see the attacheddocument for detailed information.
Description
PB-501 is grayed out under Output Application.
Solution
PROBABLE CAUSES:
1.Uncollate is selected as an Output application which conflicts.
Deselect Uncollate.
2. The Perfect Binder has been isolated by isolation software dipswitches.

Access software switch settings by entering Service mode, selecting System setting, selecting SoftwareSW setting.Use the arrows to scroll to software
switches 35-3, 35-4,35-5and set all to 0 (OFF).
SPECIAL NOTE :Solution contribution by Jim Behrends/Bob Moeller/Freddie Burnham, Production Print/SSD
Description
When creating a Printer Driver Profile in iManager under iPrint task, Winsock error 11004 is encountered.The error message is: The DNS has been found in
the database, but its associated data is not correct.
Solution
CAUSE: The Novell TID is inaccurate. A DNS entry of the server needs to be on the workstation running iManager.Novell has been informed.
SOLUTION: The DNS entry should look something like this:

xxx.xxx.xxx.xxx Netware65.kmbs.local Netware65
Once placed in the etc/hosts file on the workstation, the error does not occur.A restart of the workstation is not necessary.
Description
How to select color when tab paper is selected.
Solution
Color cannot be selected when tab paper is selected. This is specification for the bizhub PRO C6500.
Description
The bizhub PRO C6500 will stop printing when the PI-502 is used to insert slip sheets. The job can be resumed by opening/closing the front door.
Solution
CAUSE: Incorrect system code.
SOLUTION: Install Service Pack 2 and the Post Inserter Patch.

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bizhub PRO C6500
Description
Error code C-6301 when copying.
Solution
CAUSE: Failed M2 or SCDB.
SOLUTION: Replace M2 (p/n 27LA80511), andif the problem continues, replace the SCDB (p/n 65AA-9701).
Description
The bizhub PRO C6500/C6500P/C5500 Service Manual (Theory of Operation).
Solution
The bizhub PRO C6500/C6500P/C5500 Service Manual - Theory of Operation (157MB).
Description
How to half-fold copies off the glass with a 1:1 ratio.
Solution
Perform the following procedure to half-fold copies off the glass:
1. Place originals into the document feeder in the Letter R direction.
2. Select Output Application on the copier control panel.
3. Select Multi Half-Fold.
4. Select Application on the copier control panel.
5. Select Booklet and set Booklet Function to OFF.
6. Select the Letter R paper tray.
7. Set the Magnification to x1.0 on the copier control panel.
8. Select 1-to-1 Simplex on the copier control panel.
9. Press the Start button.
Description
How to obtain the pixel ratio required to return the IPB.
Solution
Pixel ratio information will not be required to return this item. Pixel ratio information is a requirement for a different model machine.
Description
How to enable/disable fold and staple auto select.
Solution
To enable/disable fold and staple auto select, perform the following:
3. Touch [04 Copy Setting] on the touchscreen. Fold & Staple auto select will be displayed on the touchscreen.
4. Located to the right of Fold & Staple auto select touch [Yes] or [No] on the touchscreen as desired by the customer.
Description
How to enable/disable Charging corona life display.
Solution
To enable/disable Charging corona life display, perform the following:
351
bizhub PRO C6500

7. Touch [Off (0)] to enable Charging corona life display or touch [On (1)] to disable Charging corona life display.
Description
Black toner spilling onto copies.
Solution
CAUSE; Firmware upgrade required.
SOLUTION: A countermeasure for this issue has been incorporated in version 27 image firmware for the bizhub PRO C6500.
Description
FS-503, the copier control panel indicates to check the front door power.
Solution
CAUSE: There is no power going to the FS-503.
SOLUTION: Verify the RU-504 is connected to the copier and that the RU-504 has120V AC power supplied to it from the wall outlet.
Description
Printing to a Windows Samba shared printer from a Macintosh.
Solution
Please perfrom the step-by-step procedure mentioned in the attached document.
Description
How to enable/disable Side 2 Lens Adjustment Mode.
Solution
To enable/disable Side 2 Lens Adjustment Mode, perform the following:
1. Press the utility/counter key.
4. Side 2 Lens Adjustment Mode will be displayed on the touchscreen with the selection choices displayed to the right.
5. Touch [On] or [Off] on the touchscreen as desired by the customer.
Description
When printing a job from the Hold queue on the Fiery using Command WorkStation, the first page will print correctly but all other pages will be blank with
a vertical linealong one side.
Solution
CAUSE: An updated version of Command WorkStation is required.
SOLUTION: Please install Command WorkStation version 4.5.1.20 or higher.

Notes :
1.The latest versionof Command WorkStation for the IC-303 (242.98MB)is available via the Konica Minolta Download Selector under Utilities. Access the
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bizhub PRO C6500
2. Please refer to attached Release Notes for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
free from the Adobe web site at:
Description
What is the part number for the folder rollers? The rollers are pictured using dashed lines and no part number is given in new version of Parts Catalog.
Solution
The part was taken off the list of servicable partsbecause Japan was considering making it a replaceable unit. Japan has decided against this action and the
original part number of 15AG-5734 0 is the correct number to use for ordering these rollers.
Description
If the feed direction (FD) alignment plate does not move properly, there is interference with the paper clamp, which can result in the alignment plate being
bent. There is no associated error code.
Solution
CAUSE: Evaporated glue can accumulate on the slide shafts for the FD alignment plate, preventing the plate from operating normally.
SOLUTION: As a preventive measure, apply grease to the slide shafts at the next service visit. The grease will prevent evaporated glue from adhering to the
shafts. After the initial application of grease, reapply it every 750,000 prints. The recommended grease is Plas Guard No. 2 (p/n 00GR00020).
Notes :
1. Applying grease to the FD alignment plate shafts has been added to the 750,000-print PM schedule.
2. Please refer to attached Bulletin Number 6450 for additional information. To view the PDF, Adobe Reader must be installed. Adobe Reader can be
Description
PB-501, SC78-15.
Solution
CAUSE: Severe damage to the machine involving the glue tank and the regulation plate /2 in the clamp section. The screws that secure regulation plate/2 are
loose and the plate interferes with the glue tank. In some cases, the regulation plate bows outward and the clamp unit becomes bent.
SOLUTION: Due to the potential serious damage that may occur if the regulation plate becomes loose (and also as a preventive measure), check the screws
on the next service call to ensure that they are tight. If loose, add a drop of thread lock adhesive to prevent loosening in the future. Machines currently in
production have the screws fastened with a thread lock adhesive.
Note : Please refer to attached Bulletin Number 6503 for more detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be
Description
PB-501, problem with UP/DOWN Unit.
353
Solution
Changes have been made to prevent the bearing for the Rotation Shaft/1 in the UP/DOWN Unit from falling off. Please refer to the attached Parts
Modification Notice for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe
Description
PB-501, how to clear a C-1540 (C1540) code.
Solution
The codepoints toa heater fault in the PB-501and software switch 3-1 was "tripped". To clear:
1.Enter Service Mode andgo to System Settings.
2.Software Switch Settings.
3.Set 3-1 to 0.
IMPORTANT : Be sure to resolve the initial cause of the heater fault or the code will reappear.
SPECIAL NOTE : Solution contribution by Shaun DesJardins, Pacific Office Automation, Inc.
Description
PB-501, Clamp Unit failure.
Solution
Modified parts are available to prevent Clamp Unit failure.A different type ofSupport Shaft screwisused. Please refer to attached Bulletin Number 6659 for the
details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Description
ThePB-501 indicates it is full after 3 booklets have been made.
Solution
CAUSE: PS65 and LED61 in the PB-501 are failing.
SOLUTION: Replace PS65 (p/n 12AR 8551 2) and LED61 (p/n 13QJ 8551 0) as a set.
Description
PB-501, incorrectly collated pages.
Solution
SOLUTION: InstallSpecial Perfect Binder Control program version 30-CPU0. The latest version firmware or system software is available via the Konica
Description
354
PB-501, "Close front door" message.
Solution
CAUSE:The book tray door switch (MS4)is not being actuated by the book tray door.The door may have become misaligned causing the switch to not be
actuated.
SOLUTION:Check that the switch is being actuated by the book tray door.If necessary, realign the door.There is no I/O code to check the condition of MS4.
355

Solutions Konica Minolta

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SSD SUPPORT SOLUTIONS

bizhub PRO C6500 - ALL ACTIVE SOLUTIONS

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

Solution ID TAUS1103636EN* Solution Usage 1

Guide Collar (Non-Supply part) has been added.

Solution ID TAUS0701937EN* Solution Usage

Solution ID TAUS0901796EN* Solution Usage

SOLUTION: Replace the staple cartridge (p/n 15AA43560).

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

2. Failed Printer Control Unit (PRCB).

Solution ID TAUS0900337EN* Solution Usage 5

Solution ID TAUS0802421EN* Solution Usage 2

Solution ID TAUS0800299EN* Solution Usage 1

SOLUTION: Repair or replace the SD7 mounting plate (p\n 15AA42940).

Solution ID TAUS0800749EN* Solution Usage

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

Solution ID TAUS0808324EN* Solution Usage

Solution ID TAUS0902654EN* Solution Usage

Countermeasure parts (t = 3.2mm)

SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS0902655EN* Solution Usage

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

SPECIAL NOTE : Solution contribution byJim DiSarro/Dave Bruni, Workgroup/SSD

Solution ID TAUS0701047EN* Solution Usage 16

Solution ID TAUS0630345EN* Solution Usage 9

Solution ID TAUS0701586EN* Solution Usage 9

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

Solution ID TAUS0702055EN* Solution Usage 9

Solution ID TAUS1200083EN* Solution Usage 8

Basic checks before starting

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

Solution ID TAUS0700089EN* Solution Usage 7

Solution ID TAUS0656888EN* Solution Usage 6

Solution ID TAUS0801620EN* Solution Usage 6

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

For the bizhub 200/250/350/222/282/362 follow these steps:

For the bizhubPRO 950 and 1050efollow these steps:

For the bizhubPRO1051 and 1200follow these steps:

Solution ID TAUS0658327EN* Solution Usage 5

Solution ID TAUS0658349EN* Solution Usage 5

Solution ID TAUS0700392EN* Solution Usage 5

Solution ID TAUS1000343EN* Solution Usage 5

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

Solution ID TAUS0902138EN* Solution Usage 4

How to enable Account Track (bizhub PRO1050/1050e)

User Authentication: OFF

Section Name Input: ON

User/ Section Auth. Connect: ON

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

How to enable Account Track ( bizhub PRO 950)

User Authentication: OFF

Solution ID TAUS0701153EN* Solution Usage 3

Solution ID TAUS0701896EN* Solution Usage 3

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue.

Solution ID TAUS1001231EN* Solution Usage 3

Solution ID TAUS0657282EN* Solution Usage 2

Solution ID TAUS0657640EN* Solution Usage 2

SOLUTION: To enable E-Mail, perform the following:

Solution ID TAUS0657830EN* Solution Usage 2

Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013