8/16/2017 Gmail - Complaint No.

0475851211

Chandan Pandey <chandan.iitg2002@gmail.com>

Complaint No. 0475851211

7 messages

Chandan Pandey <chandan.iitg2002@gmail.com> Sun, Jul 30, 2017 at 10:46 AM

To: Bosch Home Appliances India <service.in@bosch-home.com>
Cc: Bosch Service Center <contact@bosch.com>

Hi,
Even after repeated reminders for Complaint No. 0475851211, the complaint is not being resolved. Plz give me in writing
that your after sales service is substandard and incompetent and you can not rectify the problem on time. With this I will
see you in consumer court. The complain was raised on 10th July and is not addressed till date, just Shame on you!

I am completely fed up with Bosch quality of product and the WORST service in the world. I regret today why dint I buy
Samsung or LG refrigerator.

Thanks,
Chandan Pandey
+91 8130714455

Bosch Home Appliances India <service.in@bosch-home.com> Sun, Jul 30, 2017 at 11:12 AM
To: Chandan Pandey <chandan.iitg2002@gmail.com>
Cc: Bosch Service Center <contact@bosch.com>

Respected Sir/Madam,

Greetings from Bosch Home Appliances. Thank you for patronizing our product.

We Acknowledge the receipt of your complaint reported with us, your request has been forwarded to the concerned team
to contact you on the subject.

Assuring you of our best services always.

With Best Regards,

Simant Tawde.

Bosch Home Appliances.

BSH Household Appliances Manufacturing Pvt. Ltd.

Arena House, 2nd Floor, Road No. 12, MIDC,

Andheri (East), Mumbai - 400093.

Toll Free Number : 1800 266 1880

Email : service.in@bosch-home.com

https://mail.google.com/mail/u/0/?ui=2&ik=0092ae8d56&jsver=z3kHg2VWLDs.en.&view=pt&q=service.in%40bosch-home.com&qs=true&search=query 1/5
8/16/2017 Gmail - Complaint No. 0475851211

Website : www.bosch-home.com/in

From: Chandan Pandey [mailto:chandan.iitg2002@gmail.com]

Sent: Sunday, July 30, 2017 10:46 AM
To: Bosch Home Appliances India
Cc: Bosch Service Center
Subject: Complaint No. 0475851211

[Quoted text hidden]

Chandan Pandey <chandan.iitg2002@gmail.com> Wed, Aug 2, 2017 at 9:18 PM

To: Bosch Home Appliances India <service.in@bosch-home.com>, Bosch Service Center <contact@bosch.com>
Cc: kontakt@bosch.de

Hi, its been 3 days of your email and yet there is no technician visit. How can you be so insensitive towards after sales
services. Please take back the refrigerator and refund the money.

Bosch Germany:
Please intervene. Your Indian team has become PASSIVE. They are simply registering the complaint and sleeping on it.
Its been 25 days and a simple door seal could not be changed. Pathetic service.

Regards,
Chandan Pandey
+91 8130714455
[Quoted text hidden]

Bosch Home Appliances India <service.in@bosch-home.com> Thu, Aug 3, 2017 at 8:10 AM

To: Chandan Pandey <chandan.iitg2002@gmail.com>
Cc: "kontakt@bosch.de" <kontakt@bosch.de>, Bosch Service Center <contact@bosch.com>

Respected Sir/Madam,

Greetings from Bosch Home Appliances. Thank you for patronizing our product.

We Acknowledge the receipt of your complaint reported with us, your request has been forwarded to the concerned team
to contact you on the subject.

Assuring you of our best services always.

With Best Regards,

Simant Tawde.

Bosch Home Appliances.

BSH Household Appliances Manufacturing Pvt. Ltd.

Arena House, 2nd Floor, Road No. 12, MIDC,

Andheri (East), Mumbai - 400093.

Toll Free Number : 1800 266 1880

https://mail.google.com/mail/u/0/?ui=2&ik=0092ae8d56&jsver=z3kHg2VWLDs.en.&view=pt&q=service.in%40bosch-home.com&qs=true&search=query 2/5
8/16/2017 Gmail - Complaint No. 0475851211

Email : service.in@bosch-home.com

Website : www.bosch-home.com/in

From: Chandan Pandey [mailto:chandan.iitg2002@gmail.com]

Sent: Wednesday, August 02, 2017 9:18 PM
To: Bosch Home Appliances India; Bosch Service Center
Cc: kontakt@bosch.de
Subject: Re: Complaint No. 0475851211

[Quoted text hidden]

Chandan Pandey <chandan.iitg2002@gmail.com> Thu, Aug 10, 2017 at 11:58 PM

To: Bosch Home Appliances India <service.in@bosch-home.com>
Cc: "kontakt@bosch.de" <kontakt@bosch.de>, Bosch Service Center <contact@bosch.com>

How can you be so SHAMELESS Bosch Service team. Its been one month and you could not change a door seal and
don't even bother to respond. This is height of SHAMELESSNESS. Bosch really SUCKS. I will throw out the refrigerator
on Saturday in front of the media.
[Quoted text hidden]

Bosch Home Appliances India <service.in@bosch-home.com> Fri, Aug 11, 2017 at 8:12 AM
To: Chandan Pandey <chandan.iitg2002@gmail.com>
Cc: "kontakt@bosch.de" <kontakt@bosch.de>, Bosch Service Center <contact@bosch.com>

Dear Sir/Madam,

Greeting From Bosch Home Appliances.

We wish to inform you that your request has been forwarded to the concern team to contact you on the subject. Our
respective team will take expedite action on your case.

We value your patience and hoping for an early solution towards resolving your issue.

Assuring you of our best service always.

With Best Regards,

Simant Tawde.

Bosch Home Appliances.

BSH Household Appliances Manufacturing Pvt. Ltd.

Arena House, 2nd Floor, Road No. 12, MIDC,

Andheri (East), Mumbai - 400093.

Toll Free Number : 1800 266 1880

Email : service.in@bosch-home.com

Website : www.bosch-home.com/in

https://mail.google.com/mail/u/0/?ui=2&ik=0092ae8d56&jsver=z3kHg2VWLDs.en.&view=pt&q=service.in%40bosch-home.com&qs=true&search=query 3/5
8/16/2017 Gmail - Complaint No. 0475851211

From: Chandan Pandey [mailto:chandan.iitg2002@gmail.com]

Sent: Thursday, August 10, 2017 11:58 PM
To: Bosch Home Appliances India
Cc: kontakt@bosch.de; Bosch Service Center

[Quoted text hidden]

[Quoted text hidden]

Bosch Home Appliances India <service.in@bosch-home.com> Fri, Aug 11, 2017 at 10:07 AM
To: Chandan Pandey <chandan.iitg2002@gmail.com>

Respected Sir/Madam,

Greetings from Bosch Home Appliances. Thank you for patronizing our product.

We Acknowledge the receipt of your complaint reported with us, your request has been forwarded to the concerned team
to contact you on the subject.

Assuring you of our best services always.

With Best Regards,

Simant Tawde.

Bosch Home Appliances.

BSH Household Appliances Manufacturing Pvt. Ltd.

Arena House, 2nd Floor, Road No. 12, MIDC,

Andheri (East), Mumbai - 400093.

Toll Free Number : 1800 266 1880

Email : service.in@bosch-home.com

Website : www.bosch-home.com/in

From: Chandan Pandey <chandan.iitg2002@gmail.com>

To: Bosch Home Appliances India <service.in@bosch-home.com>
Cc: "kontakt@bosch.de" <kontakt@bosch.de>, Bosch Service Center <contact@bosch.com>
Subject: Re: Complaint No. 0475851211
Date: 2017-08-10 18:30:45

How can you be so SHAMELESS Bosch Service team. Its been one month and you could not change a door seal and don't
even bother to respond. This is height of SHAMELESSNESS. Bosch really SUCKS. I will throw out the refrigerator on Saturday in front of the
media.

https://mail.google.com/mail/u/0/?ui=2&ik=0092ae8d56&jsver=z3kHg2VWLDs.en.&view=pt&q=service.in%40bosch-home.com&qs=true&search=query 4/5
8/16/2017 Gmail - Complaint No. 0475851211

On Thu, Aug 3, 2017 at 8:10 AM, Bosch Home Appliances India <service.in@bosch-home.com> wrote:

Respected Sir/Madam,

Greetings from Bosch Home Appliances. Thank you for patronizing our product.

We Acknowledge the receipt of your complaint reported with us, your request has been forwarded to the concerned
team to contact you on the subject.

Assuring you of our best services always.

With Best Regards,

Simant Tawde.

Bosch Home Appliances.

BSH Household Appliances Manufacturing Pvt. Ltd.
Arena House, 2nd Floor, Road No. 12, MIDC,
Andheri (East), Mumbai - 400093.
Toll Free Number : 1800 266 1880
Email : service.in@bosch-home.com
Website : www.bosch-home.com/in

From: Chandan Pandey [mailto:chandan.iitg2002@gmail.com]

Sent: Wednesday, August 02, 2017 9:18 PM

[Quoted text hidden]

[Quoted text hidden]

https://mail.google.com/mail/u/0/?ui=2&ik=0092ae8d56&jsver=z3kHg2VWLDs.en.&view=pt&q=service.in%40bosch-home.com&qs=true&search=query 5/5