FEELINGS & EMOTIONS

Importance in Life
Human Development
&
Impact on Work
Performance
 What are Feelings & Emotions
Feelings and emotions two sides of the same coin

Highly interconnected, yet two very different things

Feelings & Emotions are used interchangeably

Feeling mental portrayal of whats going on in

your body when you have an emotion

Byproduct of brain perceiving and assigning

meaning to emotion.

Feelings next thing that happens after having an

emotion
 Emotions play out in theater of body

Feelings play out in the theater of the mind

We express our inner feelings through

emotions
 INNER FEELING DEPICTED THROUGH OUTER
EMOTION
WHAT DO WE DO WHEN WE FEEL HAPPY ?

WE SMILE ( EMOTION )

FEELING OF HAPPINESS

WHAT DO WE DO WHEN WE FEEL SAD ?

WE CRY ( EMOTION)

FEELING OF SADNESS
 How Do You Feel Today?

C an Y o u T ell H o w Oth ers Are F eelin g ?

Interactive Exercise With Audience

 How are these people feeling?

They Are Happy!

How are these people feeling?

They Are
Feeling Sad
How is this girl feeling?

She Is Shy
Importance Of Feelings & Emotions In Life

Feelings Play Powerful Role In

How You Experience And Interact With The
World
Driving Force Behind Many Behaviors Helpful
And Unhelpful
Learning The Difference Between Feelings &
Emotions Changes Thinking & Behavior
Importance Of Feelings & Emotions In Life

Maintain Balance In
Life - Sense Of Peace
- Purpose & Hope

Facilitate In Moving
F o r w a r d To w a r d s
Goals In Life
 Between Stimulus And Response,
There Is A Space...
In That Space Lies Our Freedom And
Power
To Choose Our Response
In Our Response Lies Our Growth And
Freedom

Victor Frank,
Man's Search for Meaning
 Applications of Emotions and Feelings
Positive Emotions And Feelings
Creativity
Increase Creativity

Organizations That Promote Positive

M o t i v a t i o n Feelings Are Likely To Have A More
Motivated Workforce

Emotions Help Convey Messages More

Leadership
Effectively

Positive Emotions Increase Problem

Decision
Solving Skills, Help Employees
Making
Understand & Analyze New Information
 Implications for Managers

Understand The Role Of Emotions And Feelings

To Explain And Predict Behavior

Emotional Labor Recognizes That Certain Feelings

Can Be Part Of A Jobs Requirements

Intense Emotions Can Interfere With Performance

Of Complex Jobs
 Feelings Determine Attitudes

How Employees Perceive Their Environment

Commit Themselves To Intended Actions And

Ultimately Behave

Attitudes Form A Mental Set That Affects How We

View Something Else
 Effects of Employee Attitude
Attitudes Are Reasonably Good Predictors Of Behaviors

They Provide Clues To An Employees Behavioral

Intentions Or Inclinations To Act In Certain Way

Positive Job Attitudes Help Predict Constructive

Behaviors

Negative Job Attitudes Help Predict Undesirable

Behaivors
Set of favorable or unfavorable feelings and emotions
with which employees view their work

Job satisfaction is an affective attitude feeling of

relative like or dislike toward something
Individual focus : Job satisfaction typically refers to
the attitudes of a single employee but theres an
important thing like morale, it is group satisfaction

Stability of a Job Satisfaction : Attitudes Are Generally

Acquired Over A Long Period Of Time

Job Satisfaction Or Dissatisfaction Emerges As

Employee Gains More And More nformation About
Workplace.
I n A d d i t i o n To J o b
Satisfaction Distinct But
Related Employee
Attitude is
Job Involvement
Degree to which Employees
Immerse Themselves in
Their Jobs Invest Time &
Energy & View Work As
Central Part Of Their
Overall Lives
Nega&ve Feelings & Emo&ons
Painful And Confusing Emotions

Produce Negative Feelings

Cause More Negative Emotions

 What are Stressors?
Stressors are the causes of stress
Some common workplace
stressors include:
Harassment
Work overload
Low task control
 Harassment

Repeated &
Hos&le or
Unwanted
Conduct of any
Nature

Harmful
Work
Environment
Verbal
Comments
Ac&ons,
Gestures aect
Employee
Dignity
Work Overload Stressors

Work Overload Stressor

Working More Hours
Affected By Globalization, Consumerism,
Ideal Worker Norm
 Task Control Stressors

Task Control Stressor
Due to lack control over
how and when tasks are
performed
Stress increases with
responsibility
 Individual Differences in Stress
Different Threshold Levels Of
Resistance To Stressor

Resilience To Stress
Due To Diverse
Personalities & Coping
Strategies

Work Holism
Highly Involved In Work
Inner Pressure To Work
Low Enjoyment Of Work
Consequences of Feeling Distress

Cardiovascular diseases ,
Physiological
hypertension headaches

Work performance, accidents,

Behavioral absenteeism, aggression, poor
decisions

Dissatisfaction, moodiness,
Psychological
depression, emotional fatigue
 Managing Work-Related Stress
Remove the stressor
Minimize/remove stressors
Withdraw from the stressor
VacaEon, rest breaks
Change stress percepEons
PosiEve self-concept, humor

 Managing Work-Related Stress

Control stress consequences
Healthy lifestyle, tness, wellness
Receive social support
Anger at Work
 Professional Jealousy
Nega&ve Feeling May Turns Posi&ve Outcome






Professional Jealousy
Compe&&ve Workforce

Increased Produc&vity
Fear at Work
Disappointment at work
Why Its Important to Feel Valued At Your Job
 Why Its Important to Feel Valued At Your Job
Feeling Valued Key Indicator of Job Performance

Employees Feel Valued

Feel Satisfied &

Engaged in Work Motivated

Adds Value To Work

Enhances Job Performance
Why Its Important to Feel Valued At Your Job

Undervalued Employees

Absenteeism Lack of Productivity

Sense of Being Undervalued Contribute to

Absenteeism & Lack of Productivity when
employees are at work
Is It "Happy"
Or "Satisfied"
That Leads To
B e t t e r
Organizational
& Employee
Performance?

 Satisfaction Is The Optimal State With Best
Potential For Organizational & Individual
Success

Many experiences and study indicate being

satisfied the optimal state.
A viable, occupational state of the former, happy,
comes when employee "satisfaction" is achieved
 Work Engagement Fosters Satisfied Workforce
Most Should Be "Happy

Mission: Maximize Workforce Engagement

Satisfaction And Genuine Happiness Will Follow

 Happy Staff = Happy Customers at Wegmans
Wegmans Food Market enjoys:
Strong Customer Loyalty
Low Employee Turnover By Keeping Employees Happy
CEO Danny Wegman meets with staff during a new store opening

Courtesy of Wegmans Food Markets

 Job Satisfaction and Customers

Job satisfaction affects mood, leading to

positive behaviors toward customers
Less employee turnover, resulting in more
consistent and familiar service
 Impact Of Feelings On Productivity
Angry Boss on
Mistake You Made

Feeling Disappointed

Impact on Productivity
Low Energy, Afraid to take Risks, Not able to
achieve Task

 Feelings and Emotions Affect
Workplace Performance
Link Between Employee Feelings And Corporate
Outcomes
May Lost ProducEvity Due To Disengaged Sta
Human EmoEons Are Real And They Directly
Inuence
Decision Making
CreaEvity
Interpersonal RelaEons
EmoEon Is A Brief Episode Of Synchronized Changes
In Mind And Body Which Directly Eects The
Employees Performance.
Employees
EMOTIONS
Job
Performance

 Types of Employees
1 Engaged employees work with passion &
feel a profound connection with their Organization,
team members & Goals

2 Not Engaged employees put neither

energy nor drive into their work. Get through the
day doing what they need to do to stay employed

3 Actively Disengaged employees

undermine the efforts of engaged employees &
spread their misery everywhere to everyone
 Two Ways to Improve Employee Performance

Push Pull

Training Development & Employee Engagement
Career
E
Immediate Management
N
Performance & appraisal
G
communication
A
Equal opportunities &
fair treatment G
Pay & benefits E
Health & safety D

Job Satisfaction EMPLOYEES

 Employer s Empathy

See With The Eyes Of

Employee

Listen With The Ears

Of Employee

Feel With The Heart

Of Employee
Motivated Vs. Unmotivated
 Employee Trifecta
Engaged + Motivated + Happy= Ideal Employee
How to Make Employees Feel Important & Motivated
 How to Make Employees Feel Important

Keep your office Barriers reduce

Door Open f l o w o f
communication
Literally &
Metaphorically Employee feels
Superior is
Goal
always available
Make employees
feel like their job
L i s t e n
is not a dead
Suggestions &
end, even if it is
Concerns
 How to Make Employees Feel Important & Motivated

q Schedule Regular One-to-one Time With Individual

Employees

q Take Opportunity To Discuss Career Progress

q Make Employees Aware Of Potential Opportunities

For Advancement Within Organization

q Provide Chance To Get Involved In Other Projects

And Tasks

q Suggest Educational Courses Relevant To

Progression
How to Make Employees Feel Important & Motivated

Recognize Employees Strength

Make Most Of It

Organized Staff Innate Leaders

Involved In Planning Groomed For Leadership

Employees Who Feel Personal Skills

Recognized Feel Uniquely Important To The
Operation Of Business
 How to Make Employees Feel Important & Motivated

q Involve employees in decision-making and planning

q Consult for their opinions first
q Important for decisions directly relating to employees'
jobs
 How to Make Employees Feel Important & Motivated

Praise
Pay Attention To Behaviors That Get
Performance
Things Done In The Right Way
Not Performer
How to Make Employees Feel Important & Motivated

Praising Behavior Itself, Employees

Show by
Feel They Have Done Well, Rest Of
Example
The Staff Are Shown An Example

By Praising The Employee, Rest Of

Appreciate The Staff Are Excluded.
Team Effort Appreciating Team Efforts Boost The
Morale Of Team Members
 Outcome of
Employees Feeling Important & Motivated

Put More Effort Into Work

Carry Out Allotted Tasks To High Standard

How Employees Can Take Negative Advantages

Responsibility of Management to increase

employees feelings of job-based self-worth

Exploitation Of Exploitation Of
Company Resources Company Policies

Need Checks & Controls to avoid misuse of resources

Promote and develop strong systems that does not allow
employees to take negative advantages
How to Make Employees Feel Important & Motivated
 Emotional intelligence is the Key to Success

Ability to recognize one's own and other

people's emotions

Discriminate between different feelings &

label them appropriately

Use emotional information to guide thinking

& behavior