Dynatrace Data Center RUM

Professional Certification

Exam Blueprint
Introduction
The Data Center Real User Monitoring (DC RUM) Professional Certification covers Dynatrace APM and
NPM technologies. It validates that you have the skills and competencies to manage DC RUM
components, configure DC RUM to monitor your application(s) for performance and user experience,
analyze results, troubleshoot issues, perform fault domain isolation, and produce reports for your
enterprise. This exam is not based on a specific software version. However, it is recommended to use the
most current software version and training materials for exam preparation.
This exam blueprint provides the content and context of the DC RUM Professional Certification. Please
review this blueprint in its entirety to gain a thorough understanding of exam expectations and
requirements.
Prerequisite Knowledge
While knowledge and experience with DC RUM is required to achieve this certification, examinees
must also have working knowledge in the following areas:

Familiarity with application topology: Client-Server, Web Servers, Load Balancers, App Servers, etc.

Experience working with dashboard-based monitoring tools

Basic knowledge of application operations, such as web requests and database queries

High level understanding of LAN/WAN, routers, and switches

Familiarity with network administration, design, and topology

Comfortable with basic Windows and Unix administration tasks

Exam Preparation
The DC RUM Professional Certification is intended for APM professionals who have both theoretical
knowledge and hands-on experience with DC RUM. Examinees must demonstrate proficiency in both to
pass the exam. In order to assist certification candidates with their exam preparation. The combination of
virtual instructor led training (vILT) courses, self-paced learning on Dynatrace University, self-study in the
Dynatrace Community, and some basic hands-on experience will prepare the examinee for certification.
Prior to taking the exam, there is an option to take the Taste of the Test. This gives individuals the
opportunity to take an example of the exam without it being counted in the total score. We strongly
recommend that candidates achieve the following milestones in preparation for the exam:
DC RUM Associate Certification (Required)
At least six months of experience working with DC RUM (at least two monitored applications
that include HTTP and database traffic)
Be an active participant in the Dynatrace APM Community
(https://community.dynatrace.com) including:
o Product documentation
o Knowledge Base articles
o Discussion forums
o Webinars
Attend classroom instructor-led or virtual instructor-led courses (available on request).
Customers, please contact your Customer Success Manager for details. Partners, please
contact your Partner Enablement Manager. Employees, please contact your manager or
apmu.education@dynatrace.com.
Exam Format
This certification is administered in two parts:
1. Data Center RUM Professional Written Exam
2. Data Center RUM Professional Practical Exam

You must pass the written portion of the exam prior to sitting for the practical portion. The written
and practical portions are administered in two separate sessions. You must complete the practical
portion within three months of passing the written.

Written Exam
The written portion of the certification is approximately 139 questions including both multiple-choice
and multiple-response items.
1. Multiple-choice: select one option from a list that best answers the question or completes the
statement.
2. Multiple-response: select multiple options from a list to answer the question or complete the
statement. Multiple-response test items are clearly identified.
You will be given two hours to complete the written portion of the certification. The written portion is 100%
computer graded, with a passing score of 76%.
Scheduling
Certification exams are administered and proctored by Examity. Dynatrace has partnered with Examity,
an online proctoring service, to protect the value of the certification. By utilizing an online proctor, there is
no need to travel to a testing center. The exam can be taken on a computer, from almost any location. To
schedule an exam, please log in to Dynatrace University and follow the certification icons. Once you have
accepted the Dynatrace Certification Terms and Conditions, you can connect with Examity to schedule
the exam. You must schedule the exam at least 24 hours in advance of the time in which you wish to take
the exam.

Written Exam Modules

The table below lists the modules covered in the exam and the extent to which they are represented in
the exam.

Module % of Exam
Architecture 16%

Component Configuration and Administration 29%

Configuring Monitoring 35%

Creating Business Units 4%

Out-of-the-box and Custom Reporting 11%

Alerting 5%

Total 100%
Written Exam Objectives
The following objectives map back to the certification modules listed above. The topics and concepts
below each objective are intended to clarify the objective and are not a comprehensive listing of
certification content. Other related content may appear on the certification.
1. Architecture
1.1. DC RUM Architecture concepts
1.1.1. Components
1.1.2. Licensing
1.1.3. Databases
1.1.4. Data Capture Granularity and timeframes
2. Component Configuration and Administration
2.1. AMD
2.1.1. Data Retention
2.1.2. Viewing AMD Health
2.1.3. Capturing traffic with the custom driver
2.1.4. Using the rtminst utility
2.1.5. Using the rcon utility
2.1.6. Configuring the CAS as the time server
2.1.7. General troubleshooting
2.1.8. Important files
2.1.8.1. Data
2.1.8.2. Log
2.1.8.3. Configuration
2.2. CAS
2.2.1. Configuring CAS properties
2.2.2. Managing CAS Health
2.2.3. Data retention and recovery if there is a loss of connectivity between the CAS and
AMD
2.2.4. What is Bulk insert and when should it be used?
2.2.5. General Troubleshooting
2.3. ADS
2.3.1. Configuring ADS properties
2.3.2. Managing ADS Health
2.3.3. General Troubleshooting
2.4. RUM Console
2.4.1. Adding Devices
2.4.2. Managing Devices
2.4.3. Site configuration
2.4.4. Alert configuration
2.4.5. Software Service properties
2.4.5.1. URL Monitoring
2.4.5.2. URL Auto learning
2.4.5.3. User identification
2.4.5.4. Best Practices
2.5. CSS
2.5.1. CSS Core Concepts
2.5.2. Creating and managing users and groups
2.5.3. User access options
2.5.4. Managing report visibility
2.5.5. Managing report privileges
 3. Configuring Monitoring
3.1. Software Service Concepts
3.1.1. Creating Software Services
3.1.1.1. Manually
3.1.1.2. Using the wizard
3.1.1.3. Live from captured traffic
3.1.2. Determining what Software Service to create
3.1.3. Masking sensitive data
3.1.4. Configuring URL Monitoring
3.1.5. Configuring URL Auto-learning
3.1.6. Understanding out-of-the-box Thresholds
3.1.7. Understanding Custom Thresholds
3.1.8. Configuring User name recognition
3.2. SSL decryption
3.2.1. Options for SSL decryption
3.2.2. Overview of SSL configuration
4. Creating Business Units
4.1. Applications
4.1.1. Creating applications
4.1.2. Best Practices when using applications
4.1.3. Reporting applications
4.2. Tiers
4.2.1. How to create tiers
4.2.2. Best practices for using tiers
4.3. Transactions
4.3.1. How to create transactions
4.3.2. Reporting transaction
5. Reporting Out-of-the-Box and Custom
5.1. Out of the Box Reporting
5.1.1. Populating the Application Health Status
5.1.2. Using the Top N View
5.1.3. Performing Packet Captures
6. Alerting
6.1. Alerts
6.1.1. Comparison modes
6.1.2. Alert types
6.1.3. Notifications
6.1.4. Creating alerts
Practical Exam
The practical portion of the certification is a hands-on component requiring examinees to configure DC
RUM components and configure application monitoring in a heterogeneous virtual environment. You will
also be required to analyze out-of-the-box reports and create custom reports.
The practical portion of the exam will require answers in the multiple-choice format, screenshot
submission, and short answers, which require examinees to submit a value or name of an item found
in a report.
The screenshot and open response items require manual grading, therefore examinees will receive
results within three to five days of completing the practical portion of the exam.
The passing score for the practical is 91%. You will be given two and half hours to complete the practical
portion of the exam.
Practical Exam Modules
The table below lists the modules covered in the practical exam and the extent to which they are
represented in the exam.

Module % of Exam
1. Device Configuration 40%

2. Create Software Services 20%

3. Configure Business Units 10%

4. Perform Fault Domain Isolation, Out-of-the-Box Reporting 15%

5. Create Custom Reports (DMI) 15%

Total 100%

Practical Exam Objectives

The following objectives map back to the exam modules listed above:
Configure the DC RUM components in the RUM Console
Configure monitoring (Software Services) for applications from data provided
Build Application, Transactions, and Tiers for more valuable reporting
Diagnose and Report on Application and Network Performance and Availability
Create reports that identify specific metric values for monitored applications, components, users,
and sites
Payment
An exam may be paid for by credit card or by using a promotional code. Promotional codes can be
obtained in exchange for your points or if you have opted for certifications in your Product Schedule,
Statement of Work (SOW) or other contract. Contact your Customer Success Manager (CSM) or e-mail:
certpaymentinquiry@dynatrace.com to obtain a promotional code. You may schedule your exam using
this code.
Accommodation
Dynatrace is committed to ensuring its exams are accessible to everyone, including those individuals who
may require accommodation. If you believe you require an accommodation to access this exam, please
contact apmu.accommodation@dynatrace.com to request assistance.