Académique Documents
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DistinguishBetweentheFunctionsEachoftheElementsPerformsandtheMethodsUsedtoPerformThem
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NotethatinmycharacterizationofmilestonepaymentstocontractorsIspokeofelementssuchasdefiningmilestonesandverifyingclaimsofachievementfunctions
tobeperformedbutleftthemethodsunspecified.AndincharacterizingtheessenceofthehighexpectationswelfaretoworkprogramIreferredto"creatinga
certainkindofpsychologicalenvironment"withoutspecifyingthemethods.Itisgenerallydesirabletousethisfunctionalcharacterizationoftheelementsthatgoto
makeupapracticeandthustoleaveopentolocaloptionexactlyhowtocarrythefunctionsout.Inotherwords,thefunctionalcharacterizationworksasastatement
atanabstractlevelofanendorresulttobeachievedbysomecomponentwithinafunctioningsystem,anditavoidstyingthedefinitionofthepracticetoexactlywhat
thatcomponentmustlooklike.Alinguistichint:Tocharacterizefunctions,usegerundsthatis,verblikenounsendinginingasIdidabovewithdefining,verifying,
andcreating.
Theexceptionstotheprincipleofrelyingonfunctionallanguagearisewhenyoureallyneedorwanttospecifyaparticularmethodforcarryingoutafunction.Inthe
milestonescaseIintentionallyreferredtoacontractasaspecificmeansofdefiningexpectationsamongthepartiesandtodocumentsasameansofattestingthatthe
milestoneshadbeenmet.
AllowingforVariationandComplexity
CharacterizationShouldbeGenericandFlexible,notPrescriptiveandOverlyPrecise
Considertheexpenditurecontrolbudgetdescribedearlier.Isthe"practice"theregivingallthesavingsbacktothedepartment,orwould,say,50percentqualify?If
theideaistoprovideincentivestospendwisely,probably50percentwoulddo.Probablythebestcharacterizationwouldbe"allowingthedepartmenttoretain
enoughofthesavingsforthemtofeelmotivatedtocreatethesavingsinthefirstplace."11Itwouldbeleftuptowhoeverimplementstheexpenditurecontrolbudgetto
determinewhatenoughmeansinthelocalcontext.
Iwouldalsosaythatitshouldbelefttolocalimplementerstofigureoutthedetailsofthegenericpracticethatmakesenseintheirowncontext.Allowingforlocal
adaptationofnonessentialelementsnotonlyservescommonsensebutalsoencouragesgreaterbuyinbylocalsofapracticethatinsomesenseisbeingimportedfrom
elsewhereor,worseyet,imposedfromoutside.
11.Notethatthisisaninterpretationassertedbytheresearcherobserver,notnecessarilysomethingthathasactuallybeendoneinpracticeorendorsedbyanypractitioners.
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CharacterizationoftheEssentialElementsofaPracticeisnotNecessarilySimpleItCouldbeComplex
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Inmylistofexamplesofcandidatesmartpractices,Iincludedonlyrelativelysimplepractices,soasnottocauseconfusion.However,somesmartpracticesare
multifaceted,complex,andnoteasytosummarizeinafewsentencesorevenparagraphs.MichaelBarzelayanalyzedwhathecalledthe"postbureaucraticparadigm"
formanagingstatewideoverheadandcontrolfunctionsinMinnesotastategovernment.Heconsideredtryingtoreducethemanyaspectsofthispostbureaucratic
paradigmwhichIwouldalsocallasmartpractice,albeitaverylargepracticetoafew"coreideas"suchas"service,"''customerfocus,""quality,""incentives,"
"creatingvalue,"and"empowerment."But,heconcluded,"themajorconcepts...arenotorganizedhierarchically,withonemasterideaatthetop."Instead,weare
workingwith"anextendedfamilyofideas."12
Arelatedmanagementreformparadigm,calledbymanythenewpublicmanagement(NPM),emergedinNewZealandinthemid1980sandisalsoan"extended
family"ofideasandpractices.Oneobservernotesthatit"isnotreducibletoafewsentences,letaloneaslogan"andgoesontostateits"keyideas":
Governmentshouldprovidehighqualityservicesthatcitizensvalue
Theautonomyofpublicmanagers,particularlyfromcentralagencycontrols,shouldbeincreased
Organizationsandindividualsshouldbeevaluatedandrewardedonthebasisofhowwelltheymeetdemandingperformancetargets
Managersmustbeassuredthatthehumanandtechnologicalresourcestheyneedtoperformwellwillbeavailabletothem
Publicsectormanagersmustappreciatethevalueofcompetitionandmaintainanopenmindedattitudeaboutwhichservicesbelongintheprivate,ratherthanpublic,
sector.13
SpecimensofaSmartPracticeintheRealWorldLookRatherDifferentfromOneAnotherandRequireCarefulInterpretation
Youshouldtrytofindmultipleexemplarsorspecimensofasmartpracticetogetasenseofitsrobustnessandefficacywhen(1)itisbeingimplementedunderdifferent
supportive(orantagonistic)conditions,(2)itcomeswithdifferentoptionalfeaturesattached,and(3)itemployssupposedlyequivalentbutneverthelesssomewhat
differentmeanstoperformtherequiredfunctions.Ideally,youwouldbeabletofindsocial
12.MichaelBarzelay,BreakingthroughBureaucracy:ANewVisionforManaginginGovernment(Berkeley:UniversityofCaliforniaPress,1992),11517.
13.Borins,InnovatingwithIntegrity,9.
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scientificevaluationstudiesofpracticesthatwouldsupplybothdataandtheoreticalinterpretationregardingsuchmatters.Inmostcases,however,suchevaluationswill
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notexist.Normallyorperhapsatbestyouwillfindswritingsorspeechesbypractitionersdescribingsuccessesinafewplaces,accompaniedbyonlysketchy
descriptionsofwhatwasdoneorthedifficultiesofimplementation.Youwillneedtothinkveryhardandreasonverycarefullyabouthowyouwillwantto
conceptualize(thatis,define)thesmartpracticeofinterestandtoassessthesupportrequirementsyouthinkarethemostimportant.Youneedtodothisevenbefore
yougettothinkingabouthowthepracticemightworkintheparticularcontext(s)youhaveinmindseethediscussionheaded"ButWillItWorkHere?"
GenericVulnerabilities
Itshouldbepartofstandardprofessionalpracticeindescribingsmartpracticestoexplainnotonlyhowandwhytheyworkbutalsohowandwhytheyfail,collapse,
backfire,andgenerallymakepeoplesorrytheyevertriedthem.Thatis,weshouldbetoldthenatureoftheirgenericvulnerabilities.Agenericvulnerabilityisa
potentialweaknessofthepracticethatissomehowconnectedwithitsbasiccausalstructure.Itmighthavetodowithahighsensitivitytosmallerrorsinexecution.Or
itmighthavetodowiththeenvironmentinwhichthepracticeisbeingimplemented(e.g.,anenvironmentthatmightimposecertaininsupportablestresses).
Ofcourse,allpoliticalandimplementationenvironmentsarestressfultoacertaindegree,andwecanreasonablyincludeinthe"essential"definitionofaparticular
smartpracticethosefeaturesnecessarytosafeguarditagainstthemorepredictableandpotentiallydamagingstresses.Withoutsuchsafeguardsanotherwisesmart
practicecouldbecomeaverydumbpractice!Forinstance,ifprivatizingcertainmunicipalservicefunctionsisasmartpracticewhenwouldbeprivatesuppliers
operateinacompetitivemarket,itmightbecomeaverydumbpractice:ifitweretobecarriedoutinanenvironmentmonopolizedbyasinglesupplierifthebidding
processisverycorruptibleandcorruptinterestsweretodiscoverthisfactifinappropriateperformancemeasuresweretobestipulatedinthecontractorifthe
municipalcontractmanagementprocedureswereoverlyrigidoroverlylax.Totakeanotherexample,ahighexpectationswelfaretoworkprogramisvulnerableto
theconditionofthelocallabormarket.Ifunemploymentishighandjobsarescarce,highexpectationswillproduceinparticipantsmoredefeatismaboutthemselves
andmorecynicismaboutthe"responsibility"thatsocietyisurgingonthem.Agovernmentneighborhood"partnership''regardingparksis,inagenericsense,vulnerable
to,amongotherthings,temptationson
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thepartofpolicymakerstoslowlyshiftmoreandmoreburdensontoneighborswhilereallocatingbudgetaryfundstootherdepartments.
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Genericvulnerabilitiesareonlythepotentialfortrouble,itshouldberemembered.Whetherthetroublesactuallymaterializedependsonthenatureofthelocal
environmentinwhichthesmartpracticeisimplementedandonthesuccessofvariouspartieswhoareawareofthevulnerabilitiesindesigningandimplementing
successfulcountermeasures.Contractingprocesses,forinstance,canbedesignedtominimizecorruption,albeitatsomecost.Andneighborsenteringintoa
partnershipwiththecityregardingparksmaintenancemightinsistonputtingthetermsofthepartnershipinwritingandholdingawellphotographedpressconference
toannouncethem.Evenifsuchadocumenthadnolegalstanding,itwouldgiveneighborhoodrepresentativesinlateryearssomeusefulpoliticalleverage.
Twoparticulartypesofvulnerabilityareespeciallyworthattendingto.Onepertainstolikelyfailuresofgeneralmanagementcapacity(e.g.,alowgenerallevelof
leadershiptalentorthelackofa"goodgovernment"ethosthatwouldmakeiteasiertoimplementthisoranyotherpracticesuccessfully).Theotherpertainsto
weaknessesintrinsictotheparticularpracticeitself(e.g.,asusceptibilitytoconflictinsomeservicedeliveryprogramoverwhethertogiveprioritytothisorthat
catchmentareaorneedysubpopulationor,insomesafetyorientedregulatoryprogram,whethertoerronthesideofinjurytolerantleniencyorcostlystringency).
ButWillItWorkHere?
Assumingthatyouhaveunderstoodtheessenceofthegenericsmartpracticeverywell,includingitsgenericvulnerabilities,andhavemappedthevarietyofsupportive
elementsthatcouldincreaseitsoddsofsuccess,intheend,youmuststillask:Assumingthispracticeisindeedsmartinsomecontexts,isoursacontextinwhichitcan
workwellenoughtowarranttryingit?Answeringthisquestionintelligentlyentailslookingatboththesourcecontexts,wherethepracticeappearstohaveworked
well,andatyourowntargetcontext,whereitisbeingconsideredforadoption.
TheTargetContext
Withinyourtargetcontext,acarefulassessmentofthepresentsituationisinorder,ofcourse,butastaticanswerbasedonthisassessmentisnotenough.Youneedto
thinkalsoaboutwhatmightbedoneatreasonablecostorrisktoimprovetheprospectsofthesmartpracticeinthetargetcontextwereittobeimplemented
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there.Theseactionsfallintotwocategories:possiblesafeguardingstrategiesandpossibleenhancementstrategies.
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First,considersafeguardingstrategies.Thesehavetodowiththegenericvulnerabilitiesofthesmartpractice.Arethemostdangerousofthemlikelytocause
unacceptabletroubleinyourcontext?Forinstance,ifexcessiverigidityinthecontractmanagementprocessisagenericvulnerabilityofpartneringwithanonprofit
agency,areyourcontractmanagementinstitutionsknowntobeunusuallyrigid?Andifso,isthereanythingyoucandotooffsetthisproblem?Mightyou,forinstance,
findsomeoneinthecontractmanagementbureauwhocanserveasaspecialprotectorandexpediter?Orifyoucannotdothat,canyoufindsomewaytostructurethe
contracttermssothatthecontractorisheldaccountableforachievinggeneralresultsratherthanforfollowingspecificprocedures?
Regardingenhancementstrategies,considerwhatIhavecalledabovethesupportiveelementsthatcanhelpapracticeworkrelativelybetter.Whatsupportive
elementswillbeputintoplay?Howwellaretheylikelytoperform?Canyoudoanythingtoimprovethem?Forinstance,canyouattracttopnotchpersonnelto
managethisprogramorundertakethisproject?Canyouobtainmorestablefundingthanannualappropriations?Canyoumobilizethepresstotakepositivenoticeof
whatyouaredoing?Canyoucountonthesupportofkeystakeholdersandrelevantpoliticalconstituenciesoratleastonweakactionfromopponents?
TheSourceContexts
Ifyouhavetosearchveryhardforsmartpracticesthatmightbeusableinyourownsituation,thechancesarethatthepracticewillnotbeverywidespread.This
meansthatthespecimensyoulocatewillcomefromjurisdictions,agencies,orlocaleswherepolicymakersandadministratorstendtolookmorefavorablyonnovelty
andinnovationthanisusuallythecase.Hence,theiroverallmanagerialcapacitymaybebetterthanaverage,andperhapsbetterthantheoneinyourownlocale.
Ifthesourcecontextsarelargelypilotordemonstrationprograms,youneedtobeparticularlycautious,because
Pilotprogramimplementersprobablybringmoreenthusiasmandtalenttobearontheirworkthantheaverageprogramimplementers,andenthusiasmandtalent
countforsomething.
Thepoliticalandfinancialconditionsatthepilotsitesareprobablymorefavorable(orlessunfavorable)thanthoseattheaveragesite.
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Bureaucraticresistancetoapilotistypicallylessintensethantoapermanentchangethatthreatensexistingvalues,status,jobsecurity,orworkroutines.
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Howcautiousshouldyoubeinextrapolatingfromsuccessesobservedinpilotordemonstrationcontexts?Nosystematicresearchexiststoanswerthisquestion.
However,aRANDCorporationanalysisofavarietyofjuvenilecrimepreventionprogramsdiscountedtheeffectivenesslevelsattainedinthepilotcontextsby15to
40percentwhenestimatinga"scalinguppenalty"thatwouldapplywhenimplementingtheprogramsonawidescale.14AlthoughtheRANDanalystsofferedno
explicitreasoningforchoosingthepenaltyfactorsthattheydid,theirchoicesdoseemreasonable.
Ifyouareanalyzingthepossibilityofimplementingasmartpracticenotjustinsomeknownlocalcontextbutonawidescale,youshouldbeconcernedaboutmore
thanthefactthatpilotprogramresultsmaybemuchbetterthanaverage.Youshouldalsobeconcernedabouttheexistenceofmanybelowaveragesiteswherethe
smartpracticewouldbeimplemented,someofthemperhapsquiteabitbelowaverage.Inanerawhenitwasmuchlessnaturaltothinkaboutthefederaldevolution
ofprogramandpolicyresponsibilitiestostategovernmentsthanitistoday,federalpolicymakers,particularlypoliticalliberals,oftenworriedaboutthe"Mississippi
problem."Mississippiwastherhetoricalsymbolofthepoor,backward,andprobablyracistjurisdictionthatwouldalmostsurelywreckorpervertanysmartpractice
itwasgivenresponsibilityforimplementing.
BacktotheEightfoldPath
Giventhetypicalshortfallofgoodevidencerelativetotheoryandspeculationwhenitcomestoassessingasmartpractice,thereisadangerofunwarrantedoptimism.
Nowonderacommoncriticismofthebestpracticeresearchtraditionisthatitbecomesexcessivelyenthusiasticaboutwhatappeartobegoodideasbeforetheir
worthissufficientlytested.15
Buthowmuchtestingis"sufficient,"anyway?Theanswerhastobeframedpartlyintermsofthecostsofdisplacingwhatmightactuallybeabetterpractice,perhaps
eventhepracticescurrentlyinuse(calledabove,"lettingpresenttrendscontinue").However,ifoneisreasonablyconfidentthatcurrentpracticesare
14.PeterH.Greenwood,KarynE.Model,C.PeterRydell,andJamesChiesa,DivertingChildrenfromaLifeofCrime:MeasuringCostsandBenefits(SantaMonica,Calif.:RAND
Corporation,1995).
15.Unfortunately,excessiveenthusiasmforexperimentsthateventuallyfailgivesevenappropriateenthusiasmforexperimentationabadname.
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ineffectiveand/orharmful,thecostsofwronglyabandoningtheminfavorofthenewanduntriedmaynotbesohighafterall.Thus,althoughthenewanduntiredshould
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bearsomeburdenofproof,itshouldnotbeanexcessiveone.Thecorrectapproachistotreattherisksanduncertaintiesinvolvedinadoptingsomeseeminglysmart
practiceasbeingonaparwiththeuncertaintiesassociatedwithalltheotheralternativesunderconsideration.
Ofcourse,thecostsofchangenegotiation,insecurity,hardfeelings,andsoonmustalsobecountedagainstbringinginanewandseeminglysmartpractice.But
suchcostsmustbecountedagainstanychange,notjustchangetoaccommodatesmartpractice.Moreover,ifinstitutionsandpeopleareverystuckintheirways,
theremaybebenefitstochangeassuch,notmerelycosts.16
16.Alternatively,ifinstitutionsandpeopleareforeverbeingreformedandreinventedandremodeledasoccursinmanypublicschoolsystemstheremaybebenefitsto
stability,consistency,andfocus.
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APPENDIXA
THINGSGOVERNMENTSDO
Thefollowinglistof"thingsgovernmentsdo"ismeanttostimulatecreativityandgiveyouideas.Thewaytouseitistothinkaboutyourpolicyproblemandthengo
downthelist,askingyourself,"Mighttherebeanywaytousethisapproachonthisproblem?"
The"whyyoumightdoit"discussionthataccompanieseachlistof"whatyoumightdo"isnecessarilybrief.Itisintendedprincipallytobesuggestive.
I
Taxes
A
WhatYouMightDo
1.Addanewtax
2.Abolishanoldtax
3.Changetaxrate
4.Changetaxbase
5.Improvecollectionmachinery
6.Taxanexternality
B
WhyYouMightDoIt
Themostcommonconditionsinwhichtaxesareasolutionarewhenthereisinadequategovernmentrevenueforsomepurposeandprobablymoreimportant
whenthestructureofmarketpricesfailstocapturethetrueeconomicopportunitycosts.Ifmarketpricesarewrong,thereareusuallydeeperstructuralreasons,like
oligopolisticpowerorgovernmentoverregulationofsomeinput,whichmightbearcorrectingbyothermeansaswell.
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Naturally,toomanytaxescanalsobeaproblem.Theymaybeinhibitingusefuleconomicorsocialactivity.
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II
Regulation
A
WhatYouMightDo
1.Addanewregulatoryregimeorabolishanoldone
2.Writenewstandardsorremoveoldones
3.Tightenorloosenexistingstandards
4.Improvescientificandtechnicalbasisforwritingstandards
5.Closeoropenloopholes
6.Add,train,orbettersuperviseenforcementpersonnel
7.Improvetargetingofenforcementtocatchbadapples,ortoincreasedeterrence,ortoincreaseresourceefficiency
8.Raiseorlowerlevelofeffectivesanctions
9.Tightenorloosenappealsprocedures
10.Changereportingandauditingprocedures
11.Add,subtract,orimprovecomplaintmechanismsforworkersorpublic
B
WhyYouMightDoIt
Distinguishthreequitedifferenttypesofregulation.Oneaimsatpricesandoutputsinnaturalmonopolies.Thepublicutilitiescommissionregulatinglocaltelephone
serviceisanexample.
Asecondtypesometimescalledsocialregulationiscommoninregardtohealthandsafetyissues.Itaimstocorrectimperfectionsarisingfrompoormarket
informationorfromexcessivefrictionsresultingfromtheuseofcivillaw(usually,tortorcontract)remedies.DrugsafetyregulationbytheFDAisanexample.Inthis
typeofregulation,twosortsofproblemsarecommon:toolittleandtoomuch.Scientificuncertainties,technicaldifficultiesofmeasurement,andpoliticalpressures
typicallyleadtobothoftheseproblemsundervaryingconditions.
Athirdtypeofregulationconcernsentry,exit,output,price,andservicelevelsinsupposedlyoligopolisticindustries(e.g.,transportation).Administeringthistypeof
regulationpresentslargeproblemsofinformationcollectionandofcoordinatingtheoutputsofmanyfirms.Politicallythereareoftenproblemsofanticompetitive
"capture."Thederegulationmovementsincearound1978hasledtoanewappreciationofhowmuchbeneficialcompetitiontheremightbeintheseindustriesif
governmentweresimplytoletgo.
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Mostairandwaterpollutionregulationisthoughtofassocialregulation.However,administratively(andsometimespolitically)itismorelikethethirdtypeof
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regulation,inasmuchastheprincipallawsnowonthebooksinvolvegovernmentagenciesincoordinatingtheoutputsofavarietyoffirms.
III
SubsidiesandGrants
A
WhatYouMightDo
1.Addanewone
2.Abolishanoldone
3.Changethelevel
4.Changethemarginalrate
5.Introduce,abolish,orchangeaformulabywhichsubsidiesareallocated
6.Modifytheconditionsofreceiptoreligibility
7.Loosenenforcement
8.Tightenenforcement
B
WhyYouMightDoIt
IncentiveEffects
Subsidiesandgrantsareoftenusedtostimulateactivitiesthatneithermarketsnornonprofitnorvoluntaryactionappearstoproduceinadequatequantityorquality.
Theyalsoplayanimportantroleinthesystemofintergovernmentalrelationships,whenonelevelofgovernmentwishestoencourageanotherlevelofgovernmenttodo
certainthings.Theyalsoplayaroleinthesystemofrelationshipsbetweengovernmentsandnonprofitorganizations.
WealthEffects
Grantsandsubsidiesalsotransferresourcestopeopleororganizationsorlevelsofgovernmentinordertomaketherecipientswealthier.
SomeDesignProblems
Itoftenhappensthatyouwanttocreateincentiveeffectsbutnotwealtheffects,orviceversa.Forinstance,youmightwishtomakepoorpeoplewealthierviagrants
andsubsidiesbutwithoutdiminishingworkincentives.Oryoumightwishtoencouragebusinessesoruniversitiestoundertakemoreresearchanddevelopmentofa
certainkindbutwithoutundulyenrichingthemorallowingthemtousethesubsidiesinefficiently.
Notethatsubsidiesandgrantsaretypicallyadministeredwithvariousguidelinesorconditionsattached.Thethreattoremovealongtimegrantorsubsidyforviolation
oftheguidelinesorconditionscanactasatypeofregulatorysanction,therefore,makingcertaingrantsandsubsidiesintoapeculiarregulatoryhybrid.
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