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DistinguishBetweentheFunctionsEachoftheElementsPerformsandtheMethodsUsedtoPerformThem
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NotethatinmycharacterizationofmilestonepaymentstocontractorsIspokeofelementssuchasdefiningmilestonesandverifyingclaimsofachievementfunctions
tobeperformedbutleftthemethodsunspecified.AndincharacterizingtheessenceofthehighexpectationswelfaretoworkprogramIreferredto"creatinga
certainkindofpsychologicalenvironment"withoutspecifyingthemethods.Itisgenerallydesirabletousethisfunctionalcharacterizationoftheelementsthatgoto
makeupapracticeandthustoleaveopentolocaloptionexactlyhowtocarrythefunctionsout.Inotherwords,thefunctionalcharacterizationworksasastatement
atanabstractlevelofanendorresulttobeachievedbysomecomponentwithinafunctioningsystem,anditavoidstyingthedefinitionofthepracticetoexactlywhat
thatcomponentmustlooklike.Alinguistichint:Tocharacterizefunctions,usegerundsthatis,verblikenounsendinginingasIdidabovewithdefining,verifying,
andcreating.

Theexceptionstotheprincipleofrelyingonfunctionallanguagearisewhenyoureallyneedorwanttospecifyaparticularmethodforcarryingoutafunction.Inthe
milestonescaseIintentionallyreferredtoacontractasaspecificmeansofdefiningexpectationsamongthepartiesandtodocumentsasameansofattestingthatthe
milestoneshadbeenmet.

AllowingforVariationandComplexity

CharacterizationShouldbeGenericandFlexible,notPrescriptiveandOverlyPrecise

Considertheexpenditurecontrolbudgetdescribedearlier.Isthe"practice"theregivingallthesavingsbacktothedepartment,orwould,say,50percentqualify?If
theideaistoprovideincentivestospendwisely,probably50percentwoulddo.Probablythebestcharacterizationwouldbe"allowingthedepartmenttoretain
enoughofthesavingsforthemtofeelmotivatedtocreatethesavingsinthefirstplace."11Itwouldbeleftuptowhoeverimplementstheexpenditurecontrolbudgetto
determinewhatenoughmeansinthelocalcontext.

Iwouldalsosaythatitshouldbelefttolocalimplementerstofigureoutthedetailsofthegenericpracticethatmakesenseintheirowncontext.Allowingforlocal
adaptationofnonessentialelementsnotonlyservescommonsensebutalsoencouragesgreaterbuyinbylocalsofapracticethatinsomesenseisbeingimportedfrom
elsewhereor,worseyet,imposedfromoutside.

11.Notethatthisisaninterpretationassertedbytheresearcherobserver,notnecessarilysomethingthathasactuallybeendoneinpracticeorendorsedbyanypractitioners.


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CharacterizationoftheEssentialElementsofaPracticeisnotNecessarilySimpleItCouldbeComplex
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Inmylistofexamplesofcandidatesmartpractices,Iincludedonlyrelativelysimplepractices,soasnottocauseconfusion.However,somesmartpracticesare
multifaceted,complex,andnoteasytosummarizeinafewsentencesorevenparagraphs.MichaelBarzelayanalyzedwhathecalledthe"postbureaucraticparadigm"
formanagingstatewideoverheadandcontrolfunctionsinMinnesotastategovernment.Heconsideredtryingtoreducethemanyaspectsofthispostbureaucratic
paradigmwhichIwouldalsocallasmartpractice,albeitaverylargepracticetoafew"coreideas"suchas"service,"''customerfocus,""quality,""incentives,"
"creatingvalue,"and"empowerment."But,heconcluded,"themajorconcepts...arenotorganizedhierarchically,withonemasterideaatthetop."Instead,weare
workingwith"anextendedfamilyofideas."12

Arelatedmanagementreformparadigm,calledbymanythenewpublicmanagement(NPM),emergedinNewZealandinthemid1980sandisalsoan"extended
family"ofideasandpractices.Oneobservernotesthatit"isnotreducibletoafewsentences,letaloneaslogan"andgoesontostateits"keyideas":

Governmentshouldprovidehighqualityservicesthatcitizensvalue

Theautonomyofpublicmanagers,particularlyfromcentralagencycontrols,shouldbeincreased

Organizationsandindividualsshouldbeevaluatedandrewardedonthebasisofhowwelltheymeetdemandingperformancetargets

Managersmustbeassuredthatthehumanandtechnologicalresourcestheyneedtoperformwellwillbeavailabletothem

Publicsectormanagersmustappreciatethevalueofcompetitionandmaintainanopenmindedattitudeaboutwhichservicesbelongintheprivate,ratherthanpublic,
sector.13

SpecimensofaSmartPracticeintheRealWorldLookRatherDifferentfromOneAnotherandRequireCarefulInterpretation

Youshouldtrytofindmultipleexemplarsorspecimensofasmartpracticetogetasenseofitsrobustnessandefficacywhen(1)itisbeingimplementedunderdifferent
supportive(orantagonistic)conditions,(2)itcomeswithdifferentoptionalfeaturesattached,and(3)itemployssupposedlyequivalentbutneverthelesssomewhat
differentmeanstoperformtherequiredfunctions.Ideally,youwouldbeabletofindsocial
12.MichaelBarzelay,BreakingthroughBureaucracy:ANewVisionforManaginginGovernment(Berkeley:UniversityofCaliforniaPress,1992),11517.
13.Borins,InnovatingwithIntegrity,9.


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scientificevaluationstudiesofpracticesthatwouldsupplybothdataandtheoreticalinterpretationregardingsuchmatters.Inmostcases,however,suchevaluationswill
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notexist.Normallyorperhapsatbestyouwillfindswritingsorspeechesbypractitionersdescribingsuccessesinafewplaces,accompaniedbyonlysketchy
descriptionsofwhatwasdoneorthedifficultiesofimplementation.Youwillneedtothinkveryhardandreasonverycarefullyabouthowyouwillwantto
conceptualize(thatis,define)thesmartpracticeofinterestandtoassessthesupportrequirementsyouthinkarethemostimportant.Youneedtodothisevenbefore
yougettothinkingabouthowthepracticemightworkintheparticularcontext(s)youhaveinmindseethediscussionheaded"ButWillItWorkHere?"

GenericVulnerabilities

Itshouldbepartofstandardprofessionalpracticeindescribingsmartpracticestoexplainnotonlyhowandwhytheyworkbutalsohowandwhytheyfail,collapse,
backfire,andgenerallymakepeoplesorrytheyevertriedthem.Thatis,weshouldbetoldthenatureoftheirgenericvulnerabilities.Agenericvulnerabilityisa
potentialweaknessofthepracticethatissomehowconnectedwithitsbasiccausalstructure.Itmighthavetodowithahighsensitivitytosmallerrorsinexecution.Or
itmighthavetodowiththeenvironmentinwhichthepracticeisbeingimplemented(e.g.,anenvironmentthatmightimposecertaininsupportablestresses).

Ofcourse,allpoliticalandimplementationenvironmentsarestressfultoacertaindegree,andwecanreasonablyincludeinthe"essential"definitionofaparticular
smartpracticethosefeaturesnecessarytosafeguarditagainstthemorepredictableandpotentiallydamagingstresses.Withoutsuchsafeguardsanotherwisesmart
practicecouldbecomeaverydumbpractice!Forinstance,ifprivatizingcertainmunicipalservicefunctionsisasmartpracticewhenwouldbeprivatesuppliers
operateinacompetitivemarket,itmightbecomeaverydumbpractice:ifitweretobecarriedoutinanenvironmentmonopolizedbyasinglesupplierifthebidding
processisverycorruptibleandcorruptinterestsweretodiscoverthisfactifinappropriateperformancemeasuresweretobestipulatedinthecontractorifthe
municipalcontractmanagementprocedureswereoverlyrigidoroverlylax.Totakeanotherexample,ahighexpectationswelfaretoworkprogramisvulnerableto
theconditionofthelocallabormarket.Ifunemploymentishighandjobsarescarce,highexpectationswillproduceinparticipantsmoredefeatismaboutthemselves
andmorecynicismaboutthe"responsibility"thatsocietyisurgingonthem.Agovernmentneighborhood"partnership''regardingparksis,inagenericsense,vulnerable
to,amongotherthings,temptationson


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thepartofpolicymakerstoslowlyshiftmoreandmoreburdensontoneighborswhilereallocatingbudgetaryfundstootherdepartments.
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Genericvulnerabilitiesareonlythepotentialfortrouble,itshouldberemembered.Whetherthetroublesactuallymaterializedependsonthenatureofthelocal
environmentinwhichthesmartpracticeisimplementedandonthesuccessofvariouspartieswhoareawareofthevulnerabilitiesindesigningandimplementing
successfulcountermeasures.Contractingprocesses,forinstance,canbedesignedtominimizecorruption,albeitatsomecost.Andneighborsenteringintoa
partnershipwiththecityregardingparksmaintenancemightinsistonputtingthetermsofthepartnershipinwritingandholdingawellphotographedpressconference
toannouncethem.Evenifsuchadocumenthadnolegalstanding,itwouldgiveneighborhoodrepresentativesinlateryearssomeusefulpoliticalleverage.

Twoparticulartypesofvulnerabilityareespeciallyworthattendingto.Onepertainstolikelyfailuresofgeneralmanagementcapacity(e.g.,alowgenerallevelof
leadershiptalentorthelackofa"goodgovernment"ethosthatwouldmakeiteasiertoimplementthisoranyotherpracticesuccessfully).Theotherpertainsto
weaknessesintrinsictotheparticularpracticeitself(e.g.,asusceptibilitytoconflictinsomeservicedeliveryprogramoverwhethertogiveprioritytothisorthat
catchmentareaorneedysubpopulationor,insomesafetyorientedregulatoryprogram,whethertoerronthesideofinjurytolerantleniencyorcostlystringency).

ButWillItWorkHere?

Assumingthatyouhaveunderstoodtheessenceofthegenericsmartpracticeverywell,includingitsgenericvulnerabilities,andhavemappedthevarietyofsupportive
elementsthatcouldincreaseitsoddsofsuccess,intheend,youmuststillask:Assumingthispracticeisindeedsmartinsomecontexts,isoursacontextinwhichitcan
workwellenoughtowarranttryingit?Answeringthisquestionintelligentlyentailslookingatboththesourcecontexts,wherethepracticeappearstohaveworked
well,andatyourowntargetcontext,whereitisbeingconsideredforadoption.

TheTargetContext

Withinyourtargetcontext,acarefulassessmentofthepresentsituationisinorder,ofcourse,butastaticanswerbasedonthisassessmentisnotenough.Youneedto
thinkalsoaboutwhatmightbedoneatreasonablecostorrisktoimprovetheprospectsofthesmartpracticeinthetargetcontextwereittobeimplemented


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there.Theseactionsfallintotwocategories:possiblesafeguardingstrategiesandpossibleenhancementstrategies.
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First,considersafeguardingstrategies.Thesehavetodowiththegenericvulnerabilitiesofthesmartpractice.Arethemostdangerousofthemlikelytocause
unacceptabletroubleinyourcontext?Forinstance,ifexcessiverigidityinthecontractmanagementprocessisagenericvulnerabilityofpartneringwithanonprofit
agency,areyourcontractmanagementinstitutionsknowntobeunusuallyrigid?Andifso,isthereanythingyoucandotooffsetthisproblem?Mightyou,forinstance,
findsomeoneinthecontractmanagementbureauwhocanserveasaspecialprotectorandexpediter?Orifyoucannotdothat,canyoufindsomewaytostructurethe
contracttermssothatthecontractorisheldaccountableforachievinggeneralresultsratherthanforfollowingspecificprocedures?

Regardingenhancementstrategies,considerwhatIhavecalledabovethesupportiveelementsthatcanhelpapracticeworkrelativelybetter.Whatsupportive
elementswillbeputintoplay?Howwellaretheylikelytoperform?Canyoudoanythingtoimprovethem?Forinstance,canyouattracttopnotchpersonnelto
managethisprogramorundertakethisproject?Canyouobtainmorestablefundingthanannualappropriations?Canyoumobilizethepresstotakepositivenoticeof
whatyouaredoing?Canyoucountonthesupportofkeystakeholdersandrelevantpoliticalconstituenciesoratleastonweakactionfromopponents?

TheSourceContexts

Ifyouhavetosearchveryhardforsmartpracticesthatmightbeusableinyourownsituation,thechancesarethatthepracticewillnotbeverywidespread.This
meansthatthespecimensyoulocatewillcomefromjurisdictions,agencies,orlocaleswherepolicymakersandadministratorstendtolookmorefavorablyonnovelty
andinnovationthanisusuallythecase.Hence,theiroverallmanagerialcapacitymaybebetterthanaverage,andperhapsbetterthantheoneinyourownlocale.

Ifthesourcecontextsarelargelypilotordemonstrationprograms,youneedtobeparticularlycautious,because

Pilotprogramimplementersprobablybringmoreenthusiasmandtalenttobearontheirworkthantheaverageprogramimplementers,andenthusiasmandtalent
countforsomething.

Thepoliticalandfinancialconditionsatthepilotsitesareprobablymorefavorable(orlessunfavorable)thanthoseattheaveragesite.


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Bureaucraticresistancetoapilotistypicallylessintensethantoapermanentchangethatthreatensexistingvalues,status,jobsecurity,orworkroutines.
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Howcautiousshouldyoubeinextrapolatingfromsuccessesobservedinpilotordemonstrationcontexts?Nosystematicresearchexiststoanswerthisquestion.
However,aRANDCorporationanalysisofavarietyofjuvenilecrimepreventionprogramsdiscountedtheeffectivenesslevelsattainedinthepilotcontextsby15to
40percentwhenestimatinga"scalinguppenalty"thatwouldapplywhenimplementingtheprogramsonawidescale.14AlthoughtheRANDanalystsofferedno
explicitreasoningforchoosingthepenaltyfactorsthattheydid,theirchoicesdoseemreasonable.

Ifyouareanalyzingthepossibilityofimplementingasmartpracticenotjustinsomeknownlocalcontextbutonawidescale,youshouldbeconcernedaboutmore
thanthefactthatpilotprogramresultsmaybemuchbetterthanaverage.Youshouldalsobeconcernedabouttheexistenceofmanybelowaveragesiteswherethe
smartpracticewouldbeimplemented,someofthemperhapsquiteabitbelowaverage.Inanerawhenitwasmuchlessnaturaltothinkaboutthefederaldevolution
ofprogramandpolicyresponsibilitiestostategovernmentsthanitistoday,federalpolicymakers,particularlypoliticalliberals,oftenworriedaboutthe"Mississippi
problem."Mississippiwastherhetoricalsymbolofthepoor,backward,andprobablyracistjurisdictionthatwouldalmostsurelywreckorpervertanysmartpractice
itwasgivenresponsibilityforimplementing.

BacktotheEightfoldPath

Giventhetypicalshortfallofgoodevidencerelativetotheoryandspeculationwhenitcomestoassessingasmartpractice,thereisadangerofunwarrantedoptimism.
Nowonderacommoncriticismofthebestpracticeresearchtraditionisthatitbecomesexcessivelyenthusiasticaboutwhatappeartobegoodideasbeforetheir
worthissufficientlytested.15

Buthowmuchtestingis"sufficient,"anyway?Theanswerhastobeframedpartlyintermsofthecostsofdisplacingwhatmightactuallybeabetterpractice,perhaps
eventhepracticescurrentlyinuse(calledabove,"lettingpresenttrendscontinue").However,ifoneisreasonablyconfidentthatcurrentpracticesare

14.PeterH.Greenwood,KarynE.Model,C.PeterRydell,andJamesChiesa,DivertingChildrenfromaLifeofCrime:MeasuringCostsandBenefits(SantaMonica,Calif.:RAND
Corporation,1995).
15.Unfortunately,excessiveenthusiasmforexperimentsthateventuallyfailgivesevenappropriateenthusiasmforexperimentationabadname.


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ineffectiveand/orharmful,thecostsofwronglyabandoningtheminfavorofthenewanduntriedmaynotbesohighafterall.Thus,althoughthenewanduntiredshould
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bearsomeburdenofproof,itshouldnotbeanexcessiveone.Thecorrectapproachistotreattherisksanduncertaintiesinvolvedinadoptingsomeseeminglysmart
practiceasbeingonaparwiththeuncertaintiesassociatedwithalltheotheralternativesunderconsideration.

Ofcourse,thecostsofchangenegotiation,insecurity,hardfeelings,andsoonmustalsobecountedagainstbringinginanewandseeminglysmartpractice.But
suchcostsmustbecountedagainstanychange,notjustchangetoaccommodatesmartpractice.Moreover,ifinstitutionsandpeopleareverystuckintheirways,
theremaybebenefitstochangeassuch,notmerelycosts.16
16.Alternatively,ifinstitutionsandpeopleareforeverbeingreformedandreinventedandremodeledasoccursinmanypublicschoolsystemstheremaybebenefitsto
stability,consistency,andfocus.


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APPENDIXA
THINGSGOVERNMENTSDO
Thefollowinglistof"thingsgovernmentsdo"ismeanttostimulatecreativityandgiveyouideas.Thewaytouseitistothinkaboutyourpolicyproblemandthengo
downthelist,askingyourself,"Mighttherebeanywaytousethisapproachonthisproblem?"

The"whyyoumightdoit"discussionthataccompanieseachlistof"whatyoumightdo"isnecessarilybrief.Itisintendedprincipallytobesuggestive.

I
Taxes

A
WhatYouMightDo

1.Addanewtax

2.Abolishanoldtax

3.Changetaxrate

4.Changetaxbase

5.Improvecollectionmachinery

6.Taxanexternality

B
WhyYouMightDoIt

Themostcommonconditionsinwhichtaxesareasolutionarewhenthereisinadequategovernmentrevenueforsomepurposeandprobablymoreimportant
whenthestructureofmarketpricesfailstocapturethetrueeconomicopportunitycosts.Ifmarketpricesarewrong,thereareusuallydeeperstructuralreasons,like
oligopolisticpowerorgovernmentoverregulationofsomeinput,whichmightbearcorrectingbyothermeansaswell.


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Naturally,toomanytaxescanalsobeaproblem.Theymaybeinhibitingusefuleconomicorsocialactivity.
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II
Regulation

A
WhatYouMightDo

1.Addanewregulatoryregimeorabolishanoldone

2.Writenewstandardsorremoveoldones

3.Tightenorloosenexistingstandards

4.Improvescientificandtechnicalbasisforwritingstandards

5.Closeoropenloopholes

6.Add,train,orbettersuperviseenforcementpersonnel

7.Improvetargetingofenforcementtocatchbadapples,ortoincreasedeterrence,ortoincreaseresourceefficiency

8.Raiseorlowerlevelofeffectivesanctions

9.Tightenorloosenappealsprocedures

10.Changereportingandauditingprocedures

11.Add,subtract,orimprovecomplaintmechanismsforworkersorpublic

B
WhyYouMightDoIt

Distinguishthreequitedifferenttypesofregulation.Oneaimsatpricesandoutputsinnaturalmonopolies.Thepublicutilitiescommissionregulatinglocaltelephone
serviceisanexample.

Asecondtypesometimescalledsocialregulationiscommoninregardtohealthandsafetyissues.Itaimstocorrectimperfectionsarisingfrompoormarket
informationorfromexcessivefrictionsresultingfromtheuseofcivillaw(usually,tortorcontract)remedies.DrugsafetyregulationbytheFDAisanexample.Inthis
typeofregulation,twosortsofproblemsarecommon:toolittleandtoomuch.Scientificuncertainties,technicaldifficultiesofmeasurement,andpoliticalpressures
typicallyleadtobothoftheseproblemsundervaryingconditions.

Athirdtypeofregulationconcernsentry,exit,output,price,andservicelevelsinsupposedlyoligopolisticindustries(e.g.,transportation).Administeringthistypeof
regulationpresentslargeproblemsofinformationcollectionandofcoordinatingtheoutputsofmanyfirms.Politicallythereareoftenproblemsofanticompetitive
"capture."Thederegulationmovementsincearound1978hasledtoanewappreciationofhowmuchbeneficialcompetitiontheremightbeintheseindustriesif
governmentweresimplytoletgo.


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Mostairandwaterpollutionregulationisthoughtofassocialregulation.However,administratively(andsometimespolitically)itismorelikethethirdtypeof
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regulation,inasmuchastheprincipallawsnowonthebooksinvolvegovernmentagenciesincoordinatingtheoutputsofavarietyoffirms.

III
SubsidiesandGrants

A
WhatYouMightDo

1.Addanewone

2.Abolishanoldone

3.Changethelevel

4.Changethemarginalrate

5.Introduce,abolish,orchangeaformulabywhichsubsidiesareallocated

6.Modifytheconditionsofreceiptoreligibility

7.Loosenenforcement

8.Tightenenforcement

B
WhyYouMightDoIt

IncentiveEffects

Subsidiesandgrantsareoftenusedtostimulateactivitiesthatneithermarketsnornonprofitnorvoluntaryactionappearstoproduceinadequatequantityorquality.
Theyalsoplayanimportantroleinthesystemofintergovernmentalrelationships,whenonelevelofgovernmentwishestoencourageanotherlevelofgovernmenttodo
certainthings.Theyalsoplayaroleinthesystemofrelationshipsbetweengovernmentsandnonprofitorganizations.

WealthEffects

Grantsandsubsidiesalsotransferresourcestopeopleororganizationsorlevelsofgovernmentinordertomaketherecipientswealthier.

SomeDesignProblems

Itoftenhappensthatyouwanttocreateincentiveeffectsbutnotwealtheffects,orviceversa.Forinstance,youmightwishtomakepoorpeoplewealthierviagrants
andsubsidiesbutwithoutdiminishingworkincentives.Oryoumightwishtoencouragebusinessesoruniversitiestoundertakemoreresearchanddevelopmentofa
certainkindbutwithoutundulyenrichingthemorallowingthemtousethesubsidiesinefficiently.

Notethatsubsidiesandgrantsaretypicallyadministeredwithvariousguidelinesorconditionsattached.Thethreattoremovealongtimegrantorsubsidyforviolation
oftheguidelinesorconditionscanactasatypeofregulatorysanction,therefore,makingcertaingrantsandsubsidiesintoapeculiarregulatoryhybrid.


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