TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D014/D015/D078/D079 077 REISSUE # 03/16/2010

GESTETNER - MP C6000/MP C7500/Pro C550EX/Pro C700EX
LANIER - LD260c/LD275c/Pro C550EX/Pro C700EX
RICOH - MP C6000/MP C7500/Pro C550EX/Pro C700EX
SAVIN - C6055/C7570/Pro C550EX/Pro C700EX
SUBJECT: CUSTOM FIRMWARE FOR TONER SCATTERING

SYMPTOM:
Toner is scattering inside the machine especially under low temperature and low humidity environment.

NOTE: Current temperature (degrees centigrade) and humidity around the machine can be checked by
SP2302-001 and SP2302-002.

# NOTE: Please refer to TSB 75R before installing the custom firmware (that is discussed in this bulletin).
We also recommend that after you apply the custom firmware confirm the results of toner scattering.
If toner scattering is still an issue, try lowering SP3531.

CAUSE:
Development charge ability of toner decreases, when the machine is used under low temperature (around 68
degrees F / 20 degrees centigrade) and low humidity (around 10%). Under this condition, the machine tries
to keep the ID (image density) on the printed image on paper constant by following two functions as a set.

Function 1: Change the pointer table number for drum potential control higher.

Function 2: Increasing the toner amount inside the developer by providing more toner to the
development unit.

Currently, the pointer table has an upper limit (Pointer table Number 26). Therefore, Function 1 may not be
affective under low temperature and low humidity conditions. The machine then tries to perform Function 2.
By this function, the ID (image density) on the printed image is kept constant, but the toner may scatter
inside the machine as a side effect.

SOLUTION:
Upgrade the Engine Firmware to the following custom-built version.

Engine D0145402K_LR0428.fwu Ver.1.51b:01

This custom firmware version can be downloaded at the Technology Solutions Resource Center web site at
http://www.tsrc.ricoh-usa.com:
Web: Custom Firmware Link or (http://www.tscweb.net/rolocpfm/mpc6000.asp#special)

NOTE: This custom-built Engine Firmware increases the upper limit of the pointer table from Number 26 to
Number 30 in Function#1. By this change, the effectiveness of Function 1 increases to keep the ID
on the printed image constant. This leads to reducing Function 2.

IMPORTANT
Never apply this custom-built engine firmware in a machine that does not have a toner scattering issue. If
you do apply it to a machine that does not exhibit toner scattering, the following side effects will occur.

Low ID (Image Density) on printed image on paper.

Firefly symptom on halftone areas.

Copyright 2010 RICOH Americas Corporation. All rights reserved. Page 1 of 2

Tech Service Bulletin No. D014/D015/D078/D079 077 REISSUE #

FIRMWARE UPDATE REQUIREMENTS:

This custom-built Engine Firmware should only be installed into machines that exhibit the toner scattering
issue and have all the latest firmwares installed. Do not update any machine with this custom firmware that
does not have all the latest levels of firmware installed.

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