Rebecca J.

Marcum
301 Outreach Bldg., University Park, PA 16802 (814) 863-6705 rjm38@psu.edu

Education
Master of Education in Higher Education, The Pennsylvania State University, University Park, PA August 2015
Emphasis: Higher Education Administration
Bachelor of Arts in Anthropology and French, Grinnell College, Grinnell, IA May 2012
Honors: Honors diploma, Rachael Asrelsky Anthropology Paper Prize, Deans List 5 semesters

Work Experience
Academic Adviser, World Campus Academic Advising and Student Disabilities Services, The Pennsylvania State
University, University Park, PA March 2016-present
Assist undergraduate degree and certificate World Campus students on academic matters, including academic
planning, course selection, and transfer credit application, policy and procedural impacts, and advocacy across
various units of the World Campus and university
Track academic progress for assigned students and intervene or refer students experiencing academic difficulty to
appropriate resources for academic success
Stay up-to-date with changes to university academic policies and procedures and their impacts on students
academic progress and success
Communicate with students via email (UCS), telephone (Interactive Intelligence), Skype, and face-to-face
Operate within numerous technological systems, including LionPATH (created using Oracles PeopleSoft),
Interactive Intelligence phone system, Starfish, Pidgin, UCS, Skype, and the Microsoft Office Suite (Word,
PowerPoint, Excel)
Serve as one of units chief trainers of new staff by keeping the Online Academic Advising Training up-to-date on
any procedural or unit changes, by assisting with the trainings migration and maintenance in the Canvas Learning
Management System, and by working with units Assistant Directors to onboard new staff per their specifications
Admissions Counselor, World Campus Admission Services, The Pennsylvania State University, University Park, PA
Guided Penn State World Campus prospective students as they apply to degree March 2014-March 2016
and certificate programs
Answered prospective students questions about online learning, Penn State and World Campus, application
procedures, program selection, and programs curricula and career outcomes
Communicated with students via telephone (Interactive Intelligence), email (Talisma CRM), chat (Talisma CRM),
and in person
Directed prospective and current World Campus students non-admissions-related inquires to other administrative
departments within World Campus and to academic departments
Participated in development, delivery, and staffing of webinars using Adobe Connect software as well as other
web-based recruitment events
Assisted in hiring and training of new wage and full-time employees within unit
Welcome Desks Evening and Weekend Supervisor, Tombros McWhirter Knowledge Commons, Pattee and Paterno
Libraries, The Pennsylvania State University, University Park, PA November 2012-March 2014
Oversaw 15-18 part-time employees and 10-12 volunteers during late-afternoon and evening hours, including
being the go-to person for responding to policy, building, security, patron, and staffing problems
Provided patrons with directional, procedural, and reference assistance in person, over the phone, and online
Maintained staffing schedule for 3-4 separate desks using WhenToWork and UCS
Gathered and analyzed libraries patron count and reference statistics using DeskTracker and Excel for
dissemination on departmental intranet
Participated in library outreach events, including New Student Orientation, Open House, and weekly library tours
Assisted in hiring and training of new employees and volunteers
Circulation Desk Student, Burling Library, Grinnell College, Grinnell, IA August 2010-May 2012
Provided patrons with reference, directional, policy, and service assistance in person and over the phone
Managed 500,000+ print and audiovisual materials in librarys collections
Created and disseminated information to the college and the public about librarys collections and events
Organized and shelved books using Library of Congress Classification
Anthropology Collections Intern, Denver Museum of Nature and Science, Denver, CO May-August 2010
Received Akerley and GRINNELLINK Internships in collections management May-August 2009
Catalogued and inventoried 50,000+ archaeological and ethnographic items in departments collections
Assisted Collections Manager, curators, and volunteers in educating the public about collections

Professional Honors and Memberships

Recipient of UPCEA Excellence in Advancing Student Success Award, presented to World February 2017
Campus Academic Advising and Student Disability staff
Member of National Academic Advising Association (NACADA) August 2016
Recipient of Penn State Outreach & Online Education Group Award for Innovation, presented May 2016
to members of the Chat Project Team
Recipient of On the Spot Award for work with developing webinar, World Campus Admissions November 2014

Applicable Skills
Providing customer service by serving as first or primary point of contact
Advising students based on academic interests and career goals
Interpreting and explaining university policy
Maintaining relationships with distance learners and advocating for their needs
Using various methods (telephone, email, chat) to communicate with distance learners
Managing high volume of incoming and outgoing communications
Working within large, rapidly-changing environment
Creating and staffing webinars and other web-based information sessions
Operating various technological systems, including: the Microsoft Office Suite, LionPATH (Oracles PeopleSoft),
Canvas LMS, Starfish, Talisma/CampusNexus CRM, Interactive Intelligence, Pidgin, UCS, Skype, Adobe
Connect, Brazen, and Dropbox
Languages: French (conversational), Spanish (intermediate)