Frequently Asked Questions

What is this Ticket Restaurant Meal Card and its benefits in the form of Tax
exemption?
Ticket Restaurant Meal Card is a prepaid instrument issued on the MasterCard
platform and is loaded with a value in INR. It is issued by Tech Mahindra for
purchasing food and non - alcoholic beverages only at Tech Mahindra Cafeterias and
Ticket Restaurant Meal Cards affiliated outlets. It's an employee benefit tool that
offers a tax exemption.

Where can I use my Ticket Restaurant Meal Card?

Ticket Restaurant Meal Card will be accepted at all Edenred affiliated Ticket
Restaurant Meal Card outlets for food and non-alcoholic beverages only.
You can find your nearest / favourite outlets by visiting
http://edenred.co.in/Affiliates/Affiliate-Search.aspx or use our Mobile App Ticket
on the go to find your nearest affiliate.
Is Ticket Restaurant Meal Card amount exempted under Income Tax?
Yes, Ticket Restaurant Meal Card is exempted under Income Tax subject to a
maximum limit of INR 2200 per month (INR 50 per meal) opted as a part of the Meal
Voucher under Flexible Benefit Plan.
Is this applicable for associates across Bands?
Yes this applicable for all Bands
Is this part of Flexible Benefit Plan (FBP) or is it a mandatory salary component?
Ticket Restaurant Meal Card is part of FBP and to avail the benefit you need to opt
for the same under flexi declaration. You can allocate any amount, from INR 500 to
INR 2,200 per month. This amount can be revised when flexi window is opened at
the beginning of every financial year.
When does the amount get credited in Ticket Restaurant Meal Card?
The amount, once updated (maximum of INR 2,200 per month), will be loaded in
Ticket Restaurant Meal Card on or before 15th of every following month,
depending on the number of days present.
For instance, for May, the amount will be loaded on your Ticket Restaurant Meal
Card on or before June 15th. Any excess amount, if remitted to your account, due
to changes in flexi plan, will be recovered from your subsequent salary.
What would happen if currently no declaration is made for any flexible
component of TFP and this is taken as taxable income?
Ticket Restaurant Meal Card amount is part of FBP and if no declaration is made
for the same under FBP, this will be treated as a taxable component. Your additional
personal pay would be reduced by the value of the amount that you declare for
Ticket Restaurant Meal Card. This amount would be credited in your Ticket
Restaurant Meal Card and you save up to 30% in Income Tax on this amount based
on your respective tax slab.
If the entire amount of FBP is allocated to existing flexible components and
additional personal pay balance is NIL, what is the procedure to opt for Ticket
Restaurant Meal Card?
If you have already allocated your entire FBP amount to other flexi items (Medical,
LTA, etc.) and now want to opt for Ticket Restaurant Meal Card, you need to
reduce the allocation from existing flexible components to the value of amount that
you wish to opt for Ticket Restaurant Meal Card.
Who is eligible for Ticket Restaurant Meal Card?
All associates who are on permanent TechM India payroll are eligible to apply for
Ticket Restaurant Meal Card.
How will I receive my Ticket Restaurant Meal Card?
Edenred (Ticket Restaurant Meal Card) team will distribute individual cards at Tech
Mahindra Cafeterias. Associates will receive their respective Ticket Restaurant
Meal Card at their respective location cafeterias. Request associates to update their
work location in PACE-HR.
What if my PACE Location and Work Location is different?
Associates are requested to update their current building location on PACE-HR to
avoid confusion during card distribution process. Please follow below path to
update your location information by going on: Easy > HR > PS (H) > Employee Self-
service > Personal Information.
What is the Maximum Limit I can enter under Ticket Restaurant Meal Card in
FBP?
You can declare maximum up to INR 2,200 per month for Ticket Restaurant Meal
Card under FBP. However, credit to your Ticket Restaurant Meal Card would be
calculated based on actual salary paid days. That is, the number of days you were
present in the previous month.
Where can I use Ticket Restaurant Meal Card?
You can use Ticket Restaurant Meal Card
Can be used to purchase Food in TechM Cafeterias

Can be used to purchase Food and Non-alcoholic outlets from Ticket Restaurant
Meal Cards affiliated outlets.
What will happen if I dont spend the entire Ticket Restaurant Meal Card
amount in the same month? Will the amount expire or will it get carried forward
to the next month?
If you dont spend the existing amount from your Ticket Restaurant Meal Card, the
balance will carry forward to next month. The amount does not expire.
Is there any daily/monthly limit on spending through Ticket Restaurant Meal
Card?
There are no such restrictions on spending. Associate can spend entire amount at
one go.
If I travel to onsite, will I still receive money in Ticket Restaurant Meal Card?
In the event of onsite travel, depending on the type, your Ticket Restaurant Meal
Card will be updated as below:
For Travel on short term Business VISA you will continue to receive your
amount as per your FBP

For Travel on long term VISA or Work Permit, from the date of travel, your
meal amount will stop being credited into your Ticket Restaurant Meal Card.
Existing balance, if any, in the meal card can be utilized and exhausted in the
canteen premises or other affiliates.

What will happen at the time of EXIT and how is Meal Card component treated
for FFS computation?
The amount in your Ticket Restaurant Meal Card is non-refundable. In case of exit,
you can still utilize your amount in the card account in the canteen premises or at
any affiliates.
What should I do if I lose my Meal Card?
If you are an online registered customer, login to the web portal using the User ID &
password created by you to hotlist/block the card. Alternatively, you can contact our
in house contact centre E-assist @ 1860-233-5555/ 022 2545 5555/ 022-6143 3333 to
hotlist/block the card immediately to prevent any misuse.
How can I activate my PIN based Meal Card?
To activate your PIN based meal card you have to first register yourself on the
Customer Online Portal by visiting www.edenred.co.in. You will mandatorily be
required to generate the POS PIN using a secured OTP process post which your card
will be automatically activated.
How do I generate the PIN that will be prompted while attempting a card
transaction at POS terminal?
You have to mandatorily follow the online registration process over the Self-care
portal for generating the PIN (4 Digits), which is only enabled after successful
validation of an OTP sent to your registered mobile number & email-ID.
How Do I Change the existing PIN?
You can only regenerate the PIN. Instant PIN generation option is available over the
Online Self- care portal.
How do I use the Card and PIN at POS
You can enter this PIN in a similar manner as you enter the PIN for any of your PIN
based debit/credit cards. PIN is another layer of security for the debit card. First,
merchants will swipe the cards at a PIN enabled POS terminal and punch in the
transaction amount. This will be followed by you entering the PIN to complete the
transaction.
How do request for a new PIN if I have forgotten my old PIN?
You can only regenerate the PIN. Instant PIN generation option is available over the
Online Self- care portal.
Do I need to use a PIN for Online transactions?
No. You do not need the POS PIN for doing online transactions.
The Ticket Restaurant Meal card has a YES Bank logo on it, can I use this card
for cash withdrawals at YES Bank/Any other ATMs?
Cash withdrawal is not permitted on your Meal Card. Please do not use this card on
any ATMs for Cash withdrawal or any other requests. In case you attempt to use at
any ATM, applicable charges will be levied
How can I know the balance, transaction details etc. of my Meal Card.?
You can know the balance, transaction details etc. by
Using the customer online portal, by clicking
https://edenredcards.co.in/Login.aspx
Calling our Contact Centre
How can I access the customer online portal?
You can register on the Customer Online Portal by visiting www.edenred.co.in for
the first time, you need to use the Card No. and the registration code provided in
the Welcome letter. Post providing the personal information required and on
successful authentication you will be prompted to create your own User ID &
password. Post successful registration, by using this User ID & password you can
access all card related information like balance, transaction details, hotlisting/
blocking of card, replacement of cards etc.
What is the minimum balance to be maintained on the Meal Card?
No need to maintain any minimum balance on the Meal Card. You can use the
entire funds available on the card
What is the validity of Meal Card?
Your Meal card is valid for 3 years from the data of issuance, as mentioned on the
face of the card.
What happens if I do not use my Meal card for a long period?
We recommend you to use the card at regular intervals. As long as there is reload
happening in the card no need to worry as you can use it anytime during the
validity of the card. If you do not receive any Reload (credits) and do not use the
Meal card at merchant outlets (Debits) for 3 consecutive months, then a non-
transacting fee of Rs. 15/- per month charged quarterly will be levied on the card.
What should I do if my Meal Card has expired?
In the event your Meal Card has expired and you continue to be part of Tech
Mahindra please contact your Business HR representative. Tech Mahindra team will
send a request to Edenred for renewal of the Card. The new card will be sent to your
corporate address within 7-8 working day. The available balance on the old card will
be transferred to the new card.
If associate is not on rolls of Tech Mahindra, they can directly call Edenred Helpdesk
for further queries.
What can I do if sufficient balance is not available on the card while making the
purchase?
You can only make payment for the amount which is available on the card. In case
transaction amount exceeds the available balance on the card, remaining amount
can be paid by any other mode such as cash, credit card, Debit card etc. as per the
merchant policy.
Can I reload this card using any mode of payment?
This card can be loaded/ reloaded only by Tech Mahindra as part of Meal amount
disbursement. Any individual cardholder cannot reload this card.
Will I receive transaction alerts for my meal card?
If you have registered on Customer Online e-portal - www.edenred.co.in and
provided your Mobile Number, then you will receive the transaction alerts.
What is the maximum limit I can accumulate in my Ticket Restaurant Meal
Card?
As per RBI guidelines, the maximum balance on the card at any given point of time
will not exceed INR 10,000. In case you wish to increase the limit, then the required
KYC documents to be submitted. For more details, kindly contact our in house
contact center E-assist @ 1860-233-5555/ 022 2545 5555/ 022-6143 3333 or you can
also mail us at assist-IN@edenred.com
Can I get the Meal Card at my personal address?
No. Replacement/Reissued card will always be distributed at your office cafeteria
only. All the communication with respect to your card will be only to the corporate
address.
Can the Meal Card be exchanged against Meal Vouchers?
The Ticket Restaurant Meal Card cannot be exchanged / converted into Ticket
Restaurant Meal Vouchers.
Are there any Value Added Services along with the Ticket Restaurant Meal
Card?
Yes. We provide a bouquet of Value Added Services to you such as Ticket Club: a
dedicated portal to avail city specific deals and offers from various brands, online
redemptions, Mobile App, Contact Centre, Employee Engagement Programs,
Contests and promotions, etc.
Who should I contact if I have a query or issue regarding Ticket Restaurant Meal
Card?
Kindly contact our in-house Customer Service at 1860 233 5555* / 022- 2545 5555 /
022-6143 3333 or email us at assist-IN@edenred.com