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Assistance Request 1-5874317
Customer Ticket N/A
Short UnspecifiedPSRABEstablishmentFailure on lot of NodeBs
Description
Current Aug 27: Information/Action Requested
Summary
State Re-Assigned : Information/Action Requested
Outage No
Severity 2
Priority 1
Service Request Remote Technical Support
Request Type Support
Sub-Type Configuration Assistance
Internal Yes
Assignment Events
Ask Alcatel-Lucent
Product
Product 9926 DBS-WCDMA

Version LR13.3.W
No Change Request is linked to this AR
Product Location
Site ETISALAT ABU DHABI
Instance 9926DBS WCDMA-Etisalat : In Service
Site Company Emirates Telecommunications Corporation
City Abu Dhabi
Country United Arab Emirates
Contact
Name Karim IBRAHIM ABD EL NABY
Company Alcatel-Lucent : Open on behalf of Customer
Phone 971 56 354 4568 Email

Karim.Ibrahim@alcatel-lucent.com
Request Method Email-Eng
Dates
Occurred 13-Aug-2015 18:01 Time now 29-Aug-2015 09:32

(GMT+4)
Reported 13-Aug-2015 18:01 AR Created 13-Aug-2015 18:07
Service Start 13-Aug-2015 18:01
Next Customer Contact 03-Sep-2015 10:30
Responded 13-Aug-2015 18:22 Respond Target 13-Aug-2015 19:01

SA - Calculated
Restored 13-Aug-2015 18:22 Restore Target 15-Aug-2015 18:01

SA - Calculated
Resolved -- --- ---- Resolve Target 26-Sep-2015 13:16

SA - Calculated
Targets for Restore & Resolve have been extended by 13 days
to account for Pending time
Closed -- --- ----
Last Modified 28-Aug-2015 13:12 Modified By mohmadi

Entitlement
Agreement 242895 (OXIA 627085)
Covered Service TS 24x7 (Gold, Wireless Mobile Access)
Script This request is entitled to service.
People
Owner TSCd-WLS-WCDMA-IN : mohmadi
Assignee TEC-WLS-WCDMA-BTS : unassigned
Referred 1 NorP-WLS-WCDMA-vGlobal : mohmadi
Referred 2 TEC-WLS-WCDMA-BTS : unassigned
Submitter aspustek
Description
Attachments
Incoming E-mail from Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
Workflow Status: Handled by an agent
Subject: Etisalat UAE// High number of NodeBs with
UnspecifiedPSRABEstablishmentFailure on the NW
Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
From: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
<karim.ibrahim@alcatel-lucent.com>
To: ALU Support <support@alcatel-lucent.com>
Cc: "REDA, RAMY (RAMY)" <ramy.reda@alcatel-lucent.com>, "KHEDR, MAHMOUD
(MAHMOUD)" <Mahmoud.Khedr@alcatel-lucent.com>, "MERAD, ABDESSAMAD
(ABDESSAMAD)" <abdessamad.merad@alcatel-lucent.com>, "ABDEL-HALIM, SAYED
(SAYED)" <Sayed.Abdel-Halim@alcatel-lucent.com>, "EL-MIDANY, AHMED (AHMED)"
<Ahmed.El-Midany@alcatel-lucent.com>, "NABIL, EMAN (EMAN)"
<Eman.Nabil@alcatel-lucent.com>, "AMMAR, Omar (Omar)"
<Omar.Ammar@alcatel-lucent.com>, "ELHAKIM, Mohamed (Mohamed)** CTR **"

<Mohamed.Elhakim@alcatel-lucent.com>, "BERIDY, AHMED (AHMED)"
<Ahmed.Beridy@alcatel-lucent.com>
Sent on: 13 sierpien 2015 16:01:21 CEST
Hello,
PROBLEM DESCRIPTION: UnspecifiedPSRABEstablishmentFailure on lot of NodeBs
PROBLEM IMPACT:
High number of sites on the NW having UnspecifiedPSRABEstablishmentFailure

without
a clear reason
EXPECTED RESULTS:
RCA and Soln for this issue as the customer is escalating us due to this
issue,
Action taken to solve the issue:
Usually the problem solved with us by doing NodeB Rebulld
We set the 2 sites 2527,2695 as example and I collect, IMT,HFB before

rebuild
Contact Surname : Karim
Contact Given Name : Ibrahim

Contact Phone :+971 56 354 4568
Contact Company : Alcatel-Lucent
Company : Emirates Telecommunications Corporation
Contract Number : 242895
Region : EMEA
Country : United Arab Emirates
City : Abu Dhabi
Site : ETISALAT ABU DHABI
Product Instance : 9926 DBS-WCDMA
Severity : 2
Priority : 1
Product Version : LR13.3.1
Outage : No
Internal/External: :Internal
Thanks,
BR,
Karim Ibrahim
LTE/3G Integration Professional
Alcatel-Lucent, Dubai, Etisalat Program
M: +971(0)563544568| ONNET: 22341798
Every Success has its network
image001.gif (1,78 KB)
Attachments
Showing Investigation and Proprietary logs together in time order Show

separately
Investigation Log and Proprietary Log
1. 13-Aug-2015 18:09 ALCATEL-LUCENT PROPRIETARY

aspustek
Outgoing E-mail to Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
Workflow Status: Queued
Subject: Re: Etisalat UAE// High number of NodeBs with

UnspecifiedPSRABEstablishmentFailure on the NW // 1-5874317
Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
Agent: aspustek
From: support@alcatel-lucent.com
To: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
<karim.ibrahim@alcatel-lucent.com>
Cc: "REDA, RAMY (RAMY)" <ramy.reda@alcatel-lucent.com>, "KHEDR, MAHMOUD
(MAHMOUD)" <Mahmoud.Khedr@alcatel-lucent.com>, "MERAD, ABDESSAMAD

(ABDESSAMAD)"
<abdessamad.merad@alcatel-lucent.com>, "ABDEL-HALIM, SAYED (SAYED)"
<Sayed.Abdel-Halim@alcatel-lucent.com>, "EL-MIDANY, AHMED (AHMED)"
<Ahmed.El-Midany@alcatel-lucent.com>, "NABIL, EMAN (EMAN)"
<Eman.Nabil@alcatel-lucent.com>, "AMMAR, Omar (Omar)"
<Omar.Ammar@alcatel-lucent.com>, "ELHAKIM, Mohamed (Mohamed)** CTR **"
<Mohamed.Elhakim@alcatel-lucent.com>, "BERIDY, AHMED (AHMED)"
<Ahmed.Beridy@alcatel-lucent.com>
Bcc:
Sent on:
Dear Customer,
Thank you for contacting the Alcatel-Lucent Welcome Center.
Your request has been processed and the ticket number for your reference is
AR
1-5874317
Please reference that number when contacting Alcatel-Lucent for follow-up.
An Alcatel-Lucent representative will contact you regarding your request.
Kind Regards,
Agata Spustek
ALCATEL-LUCENT
GLOBAL WELCOME CENTER
Visit OnLine Customer Support for Contact details
2. 13-Aug-2015 18:22
mohmadi
Update to Current Summary: Aug 13: Under Investigation
3. 13-Aug-2015 18:23
mohmadi
Update to Current Summary: Aug 13: Information/Action Requested
4. 13-Aug-2015 18:23
mohmadi
Update to Current Summary: Aug 13: Awaiting Receive Log Files / Technical
Info

mohmadi
From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **
Sent: Thursday, August 13, 2015 7:56 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: INDIA-WCDMA-UTRAN-BE
Subject: AR 1-5874317/Priority/9926 DBS-WCDMA/Emirates Telecommunications
Corporation/UnspecifiedPSRABEstablishmentFailure on lot of NodeBs
Hello Karim,
Please share following details for the issue:
CONFIGURATION DETAILS :
1. Hardware configuration:
2. Software configuration:
>OAM:
> RNC:
> NodeB:
HISTORY:
1. Which & how many NEs impacted ?( How many Node Bs)
2. Is this impact seen under one particular RNC Node Bs or under all
RNCs Node
Bs.
2. When the issue has started.
3. What actions were performed before or in time when the issue begun
(feature
activation, upgrade, 3rd party actions...)
4. What recovery actions have been done & with what results
5 MOP/Procedure that was being used during planned event.
PROBLEM IMPACT:
1. Frequency of the problem (once, x times, sporadic, systematic):

2. Impact (drop call, board reset, KPI degradation, redundancy, None):
3. Is there any KPI degradation for those impacted Node Bs and how much
it is?
LOGS REQUIREMENT:
1) HFB of the impacted Node Bs before and after issue.
2) RNC Log collection full for the impacted RNC.
3) RNC Health check of the impacted RNC.
4) KPI reports of degradation for the impacted Node Bs.
5) Was any CTG/CTB trace taken during the duration of the problem?
Please upload the logs on china ftp server path:
/home/wcdma/Etisalat_UAE/1-5874317
Thanks,
Mohmadi Cutlerywala,
Mobile:+91 9870327804.
Email ID: mohmadi.cutlerywala@alcatel-lucent.com

mohmadi
Time Tracking Entry Added - IR01-TSA3

ritesh

8. 18-Aug-2015 20:42
mohmadi
Update to Current Summary: Aug 18: "BTS SYNCHRONISATION/0 SYN NOT LOCKED TO
THE
NETWORK alarm seen for many Node B, need to make clock stable. Awaiting
site team
update.

mohmadi
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: 16 August 2015 17:33
To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **
Cc: INDIA-WCDMA-UTRAN-BE; NABIL, EMAN (EMAN); AMMAR, Omar (Omar); ABDEL-

HALIM,
SAYED (SAYED); WAGEEH, WAEL (WAEL)** CTR **; MERAD, ABDESSAMAD (ABDESSAMAD);
KHEDR, MAHMOUD (MAHMOUD); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)**

CTR **;
BERIDY, AHMED (AHMED)
Subject: RE: AR 1-5874317/Priority/9926 DBS-WCDMA/Emirates

Telecommunications
Dear Mohamdi
Kindly find below my comments,
All available logs before the action @/home/wcdma/Etisalat_UAE/AR 1-5874317

Thanks,
BR,
Karim Ibrahim
M: +971(0)563544568| ONNET: 22341798
Sent: Thursday, August 13, 2015 6:26 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: INDIA-WCDMA-UTRAN-BE
Subject: AR 1-5874317/Priority/9926 DBS-WCDMA/Emirates Telecommunications
Hello Karim,
Please share following details for the issue:
CONFIGURATION DETAILS :
1. Hardware configuration:
2. Software configuration:
>OAM:
> RNC:
> NodeB:
HISTORY:
1. Which & how many NEs impacted ?( How many Node Bs)
[ KARIM] right now we have lot of sites impacted and solved by doing rebuild
for
the site, you can consider the 2 site 2527,2659 as and example I collect IMT
for
both of them and also HFB, and KPIs reports before and after,
2. Is this impact seen under one particular RNC Node Bs or under all
RNCs
Node Bs.
[ KARIM] Global
3. When the issue has started.
[ KARIM] not specific time, but happened during last months lot of times,
4. What actions were performed before or in time when the issue begun
(feature activation, upgrade, 3rd party actions...)
[ KARIM] No action taken before, site was running normally and suddenly we
have
this behavior,
5. What recovery actions have been done & with what results
[ KARIM] After trying all possible action, the issue solved only by BTS
rebuild,
5 MOP/Procedure that was being used during planned event.
[ KARIM] N/A
PROBLEM IMPACT:
1. Frequency of the problem (once, x times, sporadic, systematic):
[ KARIM] Sporadic
2. Impact (drop call, board reset, KPI degradation, redundancy,

None):
[ KARIM] RAB Failure, ..
3. Is there any KPI degradation for those impacted Node Bs and how
much
it is?
[ KARIM] KPIs reports providd,
LOGS REQUIREMENT:
1) HFB of the impacted Node Bs before and after issue.[ KARIM]

uploaded
2) RNC Log collection full for the impacted RNC.[ KARIM] N/A
3) RNC Health check of the impacted RNC.[ KARIM] N/A
4) KPI reports of degradation for the impacted Node Bs.[ KARIM]

Uploaded
5) Was any CTG/CTB trace taken during the duration of the problem?[
KARIM] NO
Please upload the logs on china ftp server path:
Thanks,
Mobile:+91 9870327804.
From: NABIL, EMAN (EMAN)
Sent: Monday, August 17, 2015 11:53 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; CUTLERYWALA, Mohmadi
(Mohmadi)**
CTR **
Cc: INDIA-WCDMA-UTRAN-BE; AMMAR, Omar (Omar); ABDEL-HALIM, SAYED (SAYED);

WAGEEH,
WAEL (WAEL)** CTR **; MERAD, ABDESSAMAD (ABDESSAMAD); KHEDR, MAHMOUD

(MAHMOUD);
REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **; BERIDY, AHMED
(AHMED)

Telecommunications
Dears,
Kindly find attached PS RAB fail unspecified
Br,
Eman Nabil
Sent: Tuesday, August 18, 2015 10:07 PM
To: NABIL, EMAN (EMAN); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

WAGEEH,

(MAHMOUD);
(AHMED)

Telecommunications
Hello Eman/Karim,
Form the HFB logs provided alarm of BTS SYNCHRONISATION/0 SYN NOT LOCKED TO
THE
NETWORK is seen for many Node Bs and due to which

UnspecifiedPSRABEstablishmentFailure is also seen much.
Can you please check and make clock stable in lock condition for all these
Node
Bs as PS calls do get impact if clock is unstable.
Thanks,
Mobile:+91 9870327804.
10. 19-Aug-2015 11:28

mohmadi
THE
site team
update.

mohmadi
Sent: Wednesday, August 19, 2015 12:28 PM
To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; NABIL, EMAN (EMAN)

WAGEEH,

(MAHMOUD);
(AHMED)

Telecommunications
Hello Mohamdi
Please elaborate more about the RC for the logs, both sites Sync already
locked to
the PTP, so I dont think its the RC?
C:\Users\Karim\Desktop\LOGS\LOGS\BTS_imt_2015-08-
13T12h17m18\Quick_Access_Items\XC
CM\Synchronizer information.txt
===== IMT DATA Domain: radio, Level: config, SWel SYN_SW
+-------------------------------------+
| SYN Information |
+----------------------+--------------+
| Algo version | 11 |
| Interface version | 1 |
| Debug mode | OFF |
| DAC value | 0x7A43 |
| Clock source | Primary PTP |
| RefMON status | OFF |
| RefMON Clock source | OVCXO |
| Holdover threshold | H/W |
| Holdover mode | OFF |
| Activity board | ON |
| Synchro | Locked |
| OCXO Type | ECCM_26MHZ |
| Status | 0x00004000 |
+----------------------+--------------+
Thanks,
BR,
Karim Ibrahim
M: +971(0)563544568| ONNET: 22341798
Sent: Wednesday, August 19, 2015 11:01 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; NABIL, EMAN (EMAN)

WAGEEH, WAEL (WAEL)** CTR **; MERAD, ABDESSAMAD (ABDESSAMAD); KHEDR, MAHMOUD
(MAHMOUD); REDA, RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **; BERIDY,
AHMED (AHMED)

Telecommunications Corporation/UnspecifiedPSRABEstablishmentFailure on lot
of NodeBs
Hi Karim,
Is this Clock locked for all the Node Bs?
Can you please send me latest HFB to check for it.
The Node B in which is clock is locked then please check for this indicator
UnspecifiedPSRABEstablishmentFailure is it much or not.
Thanks,
Mobile:+91 9870327804.

AHMED (AHMED); WAGEEH, WAEL (WAEL)** CTR **

of NodeBs
Hi Mohamdi
Please focus on the 2 sites we mentioned as they the only having the issue
when I collect the logs, ignore right now any other sites, as I said in the
beginning of the AR we take these 2 sites as example because the issue was
presetting on them and solved after doing MIB rebuild for the 2 sites,
Thanks,
BR,
Karim Ibrahim
M: +971(0)563544568| ONNET: 22341798
To: 'IBRAHIM ABD EL NABY, Karim (Karim)** CTR **'; NABIL, EMAN (EMAN)
AHMED (AHMED); WAGEEH, WAEL (WAEL)** CTR **

of NodeBs
Hi Karim,
Ok, so in this AR we will focus on these two sites 2527 and 2659 only .
From the HFB logs provided following alarm of clock unlock is seen for these
two sites.
EI_AR_U_2527_AlJaberCampRuwais;NW/UTRAN
BTSEquipment/EI_AR_U_2527_AlJaberCampRuwais;08-01-2015 01:01:00;08-01-2015
01:01:00;communications;minor;cleared;lossOfSignal;BTS SYNCHRONISATION/0 SYN
NOT LOCKED TO THE NETWORK;BTS SYNCHRONISATION/0 SYN NOT LOCKED TO THE
NETWORK Specific Problem:BTS SYNCHRONISATION/0 SYN NOT LOCKED TO THE
NETWORK AdditionalInformationFromNE:additionalInformation =
{ manufacturerInfoAscii = Syn_warning = 0x4000 Clock_Indication : Clock
Source is LOCAL CLOCK } ;BTS_0007_00002;
EI_AR_U_2527_AlJaberCampRuwais;NW/UTRAN
BTSEquipment/EI_AR_U_2527_AlJaberCampRuwais;08-01-2015 08:09:48;08-01-2015
08:09:48;communications;major;cleared;communicationsProtocolError;BTS/0 NO
GRANT MESSAGE FROM PTP SERVER 1;BTS/0 NO GRANT MESSAGE FROM PTP SERVER 1
Specific Problem:BTS/0 NO GRANT MESSAGE FROM PTP SERVER 1
EO_AR_U_2659_JaberampShah;NW/UTRAN
BTSEquipment/EO_AR_U_2659_JaberampShah;08-02-2015 22:25:13;08-02-2015
22:25:13;communications;major;cleared;communicationsProtocolError;BTS/0 NO
GRANT MESSAGE FROM PTP SERVER 1;BTS/0 NO GRANT MESSAGE FROM PTP SERVER 1
Specific Problem:BTS/0 NO GRANT MESSAGE FROM PTP SERVER 1
AdditionalInformationFromNE:additionalInformation = { } ;BTS_0388_00033;
EO_AR_U_2659_JaberampShah;NW/UTRAN
BTSEquipment/EO_AR_U_2659_JaberampShah;08-02-2015 22:25:13;08-02-2015
22:25:13;communications;minor;cleared;lossOfSignal;BTS SYNCHRONISATION/0 SYN
NOT LOCKED TO THE NETWORK;BTS SYNCHRONISATION/0 SYN NOT LOCKED TO THE
NETWORK Specific Problem:BTS SYNCHRONISATION/0 SYN NOT LOCKED TO THE
NETWORK AdditionalInformationFromNE:additionalInformation =
{ manufacturerInfoAscii = Syn_warning = 0x4000 Clock_Indication : Clock
Source is LOCAL CLOCK } ;BTS_0007_00002;
Also same can be seen from IMT logs for these two sites:
2015-08-11 21:47:31:403:D7384B68 21703.3610790760 [MsgSeq/37b394b0] BTS

SYNCHRONISATION/0 (BTS EQUIPMENT/0) RAISED
2015-08-11 21:47:29 SYN NOT LOCKED TO THE NETWORK
2015-08-11 21:47:31:403:D73853E5 21703.3610792933 [MsgSeq/37b394b0] BTS/0

(BTS EQUIPMENT/0) RAISED
2015-08-11 21:47:29 NO GRANT FROM PTP SERVER1
2015-08-11 22:59:01:757:DA76759A 26857.3665196442 [MsgSeq/37b394b0] BTS

SYNCHRONISATION/0 (BTS EQUIPMENT/0) RAISED
2015-08-11 22:59:00 SYN NOT LOCKED TO THE NETWORK
2015-08-11 22:59:01:757:DA767E16 26857.3665198614 [MsgSeq/37b394b0] BTS/0

(BTS EQUIPMENT/0) RAISED
2015-08-11 22:59:00 NO GRANT FROM PTP SERVER1
So to avoid this alarm need to give stable clock to these two Node Bs and
keep a check on indicator UnspecifiedPSRABEstablishmentFailure, as MIB
rebuild will help temporary.
Share your observation once you perform this action for these two sites.
Thanks,
Mobile:+91 9870327804.

mohmadi

mohmadi

WAGEEH,

(MAHMOUD);
(AHMED);
WAGEEH, WAEL (WAEL)** CTR **

Telecommunications
Hello Mohamdi
If there any issue with clock , the sites should instable after the rebuild
for
some time and came back to the abnormal behavior of the unspecifiedRAB,
what I
observe on the NW that I faced this issue with lot of sites before and issue
solved by rebuild and no any site reported again that it have the same
problem!,
so I dont think at all that it related to the PTP sync,
FYI. We already had AR-1-5522436 before for PTP sync issue and support
confirmed
that no impact on the KPIs due to it and also its due to the TX
instability,
Waiting your feedback,

Thanks,
BR,
Karim Ibrahim
M: +971(0)563544568| ONNET: 22341798

WAGEEH,

(MAHMOUD);
(AHMED);

Telecommunications
Hello Karim,
So can you help me and share IMT logs and HFB logs and
UnspecifiedPSRABEstablishmentFailure for last 15 days for these two Node Bs

only.
Also share KPI report for these two Node Bs for last 15 days.
You can upload the logs on china ftp server path:
Thanks,
Mobile:+91 9870327804.

mohmadi

mohmadi
16. 24-Aug-2015 11:10

mohmadi
THE
site team
update.

mohmadi
Sent: Monday, August 24, 2015 12:31 PM

WAGEEH,

(MAHMOUD);
(AHMED);

Telecommunications
Hello Mohamdi
We still waiting your feedback,
Thanks,
cid:image002.gif@01D09A22.DCE14220
BR,
Karim Ibrahim

M: +971(0)563544568| ONNET: 22341798
From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR ** Sent: Monday, August 24, 2015
12:38
PM To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; NABIL, EMAN (EMAN) Cc:
INDIA-WCDMA-UTRAN-BE; AMMAR, Omar (Omar); ABDEL-HALIM, SAYED (SAYED);

WAGEEH, WAEL
(WAEL)** CTR **; MERAD, ABDESSAMAD (ABDESSAMAD); KHEDR, MAHMOUD (MAHMOUD);

REDA,
RAMY (RAMY); ELHAKIM, Mohamed (Mohamed)** CTR **; BERIDY, AHMED (AHMED)
Subject:
RE: AR 1-5874317/Priority/9926 DBS-WCDMA/Emirates Telecommunications
Hi Karim,
We are waiting for the below requested logs.
Thanks,
Mohmadi Cutlerywala
+91 9870327804.
18. 27-Aug-2015 13:22

mohmadi
THE
site team
update.
mohmadi
Sent: 24 August 2015 11:16

WAGEEH,

(MAHMOUD);
(AHMED)

Telecommunications
Dear Mohamdi
Thanks to answer my question so I can provide you the logs, we already

shared all
available logs,
Thanks,
BR,
Karim Ibrahim
M: +971(0)563544568| ONNET: 22341798
From: NABIL, EMAN (EMAN)
Sent: Tuesday, August 25, 2015 4:46 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; CUTLERYWALA, Mohmadi
(Mohmadi)**
CTR **

WAGEEH,

(MAHMOUD);
(AHMED)

Telecommunications
Dears,
Can you check below site suffering from unspecified failures now?
Br,
Eman Nabil
To: NABIL, EMAN (EMAN); CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

WAGEEH,

(MAHMOUD);
(AHMED)

Telecommunications
Hello Mohamdi,
IMT,KPIS& HFB reports have been collected for the below new case and
uploaded
to the same
May we receive your feedback and investigation please,
Thanks,
BR,
Karim Ibrahim
M: +971(0)563544568| ONNET: 22341798

WAGEEH,

(MAHMOUD);
(AHMED)

Telecommunications
Hello Karim,
Please let us know on which path you uploaded the logs as this path
"/home/wcdma/Etisalat_UAE/1-5874317" is seen empty.
Thanks,
Mohmadi Culterywala
+91 9870327804.
From: owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM
[owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM] on behalf of IBRAHIM

ABD EL
NABY, Karim (Karim)** CTR ** [karim.ibrahim@ALCATEL-LUCENT.COM] Sent:

Wednesday,
August 26, 2015 2:07 PM To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; NABIL,
EMAN
(EMAN) Cc: INDIA-WCDMA-UTRAN-BE; AMMAR, Omar (Omar); ABDEL-HALIM, SAYED

(SAYED);
AHMED
(AHMED) Subject: RE: AR 1-5874317/Priority/9926 DBS-WCDMA/Emirates

of
NodeBs
Hello Mohamdi
Please find below,
/home/wcdma/Etisalat_UAE/AR 1-5874317
[Click to Resize]
Thanks,
BR,
Karim Ibrahim
M: +971(0)563544568| ONNET: 22341798

mohmadi
Hello TEC, Please in this regards:
Product: 9926 DBS-WCDMA
SW Version: LR13.3.W
Customer: Emirates Telecommunications Corporation
Problem Short Description
(UnspecifiedPSRABEstablishmentFailure on lot of NodeBs (1-5874317)
1. Detailed Description
UnspecifiedPSRABEstablishmentFailure seen on lot of NodeBs
High number of sites on the NW having UnspecifiedPSRABEstablishmentFailure

without
a clear reason.
Site team usually gives Node B Rebuild to solve the problem.
They have observed this issue suddenly since last months which is Sporadic
in
nature.
All Logs are available on FTP Server 135.240.25.160 wftp/wftp under
2. All the steps taken before AR escalated to ALU
As above.
3. All the steps taken before the issue observed by the engineer, who
reported the
AR
N/A
4. Activities After AR was escalated to L2 Technical Support.
Site team provided 2 sites as an example, site 2527 and site 2659 and IMT
and HFB
logs were checked.
Form the HFB logs provided alarm of BTS SYNCHRONISATION/0 SYN NOT LOCKED TO
THE
NETWORK is seen for many Node Bs and also

UnspecifiedPSRABEstablishmentFailure
is also seen much.
Also checked counters for this Node B but nothing abnormal found.
So asked site team to make clock stable if fluctuating to lock condition for
all
these Node Bs as PS calls do get impact if clock is unstable.
We also checked one more site 2561 suffering from unspecified failure and
same
issue of clock not stable is found this site too.
KPI graph of site 2561:

As this issue is seen in entire network.
Can you please help and let us know the reason why this
UnspecifiedPSRABEstablishmentFailure is seen.
5. Current Status
Required solution and RCA why this

6. Severity of this issue and its impact on the customer's organization
Major
7. Attachments
Escalation Note.
8. Expectations from the TEC:
Required solution and RCA why this

Thanks,
Mohmadi
21. 27-Aug-2015 13:38

mohmadi
Update to Current Summary: Aug 27: Information/Action Requested

mohmadi
From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR ** Sent: Thursday, August 27,

2015 3:09
PM To: DAS, Sunil (Sunil)** CTR **; ROY, Paul (Paul)** CTR ** Cc:
INDIA-WCDMA-UTRAN-BE Subject: AR 1-5874317/Priority/9926 DBS-WCDMA/Emirates

of
NodeBs
Hello Sunil/Paul,
This is for your information that we have escalated this AR to your

workgroup
(TEC-WLS-WCDMA-BTS). Please assign someone to have support on this.
Escalation note attached for your reference.
All Logs are available on FTP Server 135.240.25.160 wftp/wftp under
Thanks,
Mohmadi Cutlerywala
+91 9870327804.

mohmadi
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR ** Sent: Thursday, August 27,
2015
3:37 PM To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; NABIL, EMAN (EMAN) Cc:

WAGEEH, WAEL

REDA,
Subject:
Hello Mohamdi
Kindly update,
Thanks,
BR,
Karim Ibrahim
M: +971(0)563544568| ONNET: 22341798
From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR ** Sent: Thursday, August 27,

2015 3:44
PM To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; NABIL, EMAN (EMAN) Cc:

WAGEEH, WAEL
REDA,
Subject:
Hello Karim,
We have involved TEC for further investigation, will keep you updated on it.
Thanks,
Mohmadi Cutlerywala
+91 9870327804.

mohmadi

mohmadi
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Customer Ticket N/A

Short UnspecifiedPSRABEstablishmentFailure on lot of NodeBs

Current Aug 27: Information/Action Requested

State Re-Assigned : Information/Action Requested

Service Request Remote Technical Support

Request Type Support

Sub-Type Configuration Assistance

Product 9926 DBS-WCDMA

No Change Request is linked to this AR

Site ETISALAT ABU DHABI

Instance 9926DBS WCDMA-Etisalat : In Service

Site Company Emirates Telecommunications Corporation

City Abu Dhabi

Country United Arab Emirates

Name Karim IBRAHIM ABD EL NABY

Company Alcatel-Lucent : Open on behalf of Customer

Phone 971 56 354 4568 Email

Request Method Email-Eng

Occurred 13-Aug-2015 18:01 Time now 29-Aug-2015 09:32

Reported 13-Aug-2015 18:01 AR Created 13-Aug-2015 18:07

Service Start 13-Aug-2015 18:01

Next Customer Contact 03-Sep-2015 10:30

Responded 13-Aug-2015 18:22 Respond Target 13-Aug-2015 19:01

Restored 13-Aug-2015 18:22 Restore Target 15-Aug-2015 18:01

Resolved -- --- ---- Resolve Target 26-Sep-2015 13:16

Targets for Restore & Resolve have been extended by 13 days

to account for Pending time

Closed -- --- ----

Last Modified 28-Aug-2015 13:12 Modified By mohmadi

Agreement 242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script This request is entitled to service.

Owner TSCd-WLS-WCDMA-IN : mohmadi

Assignee TEC-WLS-WCDMA-BTS : unassigned

Referred 1 NorP-WLS-WCDMA-vGlobal : mohmadi

Referred 2 TEC-WLS-WCDMA-BTS : unassigned

Incoming E-mail from Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

Workflow Status: Handled by an agent

Subject: Etisalat UAE// High number of NodeBs with

Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

From: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"

To: ALU Support <support@alcatel-lucent.com>

Cc: "REDA, RAMY (RAMY)" <ramy.reda@alcatel-lucent.com>, "KHEDR, MAHMOUD

(MAHMOUD)" <Mahmoud.Khedr@alcatel-lucent.com>, "MERAD, ABDESSAMAD

(ABDESSAMAD)" <abdessamad.merad@alcatel-lucent.com>, "ABDEL-HALIM, SAYED

(SAYED)" <Sayed.Abdel-Halim@alcatel-lucent.com>, "EL-MIDANY, AHMED (AHMED)"

<Ahmed.El-Midany@alcatel-lucent.com>, "NABIL, EMAN (EMAN)"

<Eman.Nabil@alcatel-lucent.com>, "AMMAR, Omar (Omar)"

<Omar.Ammar@alcatel-lucent.com>, "ELHAKIM, Mohamed (Mohamed)** CTR **"

Sent on: 13 sierpien 2015 16:01:21 CEST

PROBLEM DESCRIPTION: UnspecifiedPSRABEstablishmentFailure on lot of NodeBs

High number of sites on the NW having UnspecifiedPSRABEstablishmentFailure

Action taken to solve the issue:

Usually the problem solved with us by doing NodeB Rebulld

We set the 2 sites 2527,2695 as example and I collect, IMT,HFB before

Contact Surname : Karim

Contact Given Name : Ibrahim

Contact Company : Alcatel-Lucent

Company : Emirates Telecommunications Corporation

Contract Number : 242895

Country : United Arab Emirates

City : Abu Dhabi

Incoming E-mail from Karim (Karim) CTR IBRAHIM ABD EL NABY

Contact: Karim (Karim) CTR IBRAHIM ABD EL NABY

From: "IBRAHIM ABD EL NABY, Karim (Karim) CTR "

<Omar.Ammar@alcatel-lucent.com>, "ELHAKIM, Mohamed (Mohamed) CTR "

Outgoing E-mail to Karim (Karim) CTR IBRAHIM ABD EL NABY

Contact: Karim (Karim) CTR IBRAHIM ABD EL NABY

To: "IBRAHIM ABD EL NABY, Karim (Karim) CTR "

<Omar.Ammar@alcatel-lucent.com>, "ELHAKIM, Mohamed (Mohamed) CTR "

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

To: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

To: IBRAHIM ABD EL NABY, Karim (Karim) CTR