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No TIMWOOD
By consultantsmindadmin | February 11, 2014
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This is the most important thing you need to know as an operations consultant. Bold
statement I know, but Lean is such a pivotal and fundamental point that it cannot be
overstated. It is a philosophy of management, corporate culture, set of tools, and a useful way
to think of process improvement. While six sigma focused on reducing variability making
everything the same lean takes the opposite approach.
There are lots of waste. Clearly, there are many different ways that people waste time,
money, resources, but a here is another way to think about the problem. The acronym is a
simple T-I-M-W-O-O-D, but the Japanese call it MUDA.
This might sound very text book, and it is. Its just a TIMWOOD way to remember all the
different types of waste, not just of material, but also of time and movement.
An office example: A patient drives to the doctors office, but goes to the wrong office
(wasted transportation) and brings a lot of unnecessary paperwork not needed (over
processing). The physician is late, so the patient waits an extra 20 minutes (waiting), and the
nurses are chatting because they dont have any work (inventory). The physician orders 3
blood samples, but the phlebotomist takes 4 samples just to be safe (over production), while
also missing the vein for the blood draw (defect).
Consultants are bad at this. Many of us are perfectionists by personality. While it makes sense
to fiddle with PowerPoint slides until they are coherent, smart, data-driven narratives, but is it
really necessary to have a perfect email box? Is it a must-have to have the excel data file neatly
organized with beautiful, perfectly aligned, shaded in column headers? Are you really making a
difference by reading the 5th piece of research that says the same thing? Think, and abbreviate
your actions.
What does the client value? When possible, ask yourself what the customer values and is
willing to pay for. Likely, client are more willing to pay for recommendations that can
implemented, not sparkling analyses. Find the CTQ, and get rid of the MUDA.