Mrs.

Naz Noore Demir

50 Reading Road, South Shields, Tyne and Wear, NE33 4UB, United Kingdom.
Email nndemir@virginmedia.com
Mobile 00447758209180

Summary
Over 20 years expertise in Humanitarian program support, International Trade, International
Policy and Business Development with extensive expertise in evaluation, training, policy
analysis and advocacy, with the following skills:
Strategic Planning for business development for Aid funded International Trade in the
Middle East.
Advice refugee and asylum communities with regards to Government policies,
welfare systems, immigration, housing and education laws.
Cultural Training for organizations and companies involved either in work with
minority groups or looking at work overseas specifically in the Middle East.
Communications Strategies including social media campaign.
Security evaluation and monitoring, including defence and military advisory services.
Identifying appropriate Routes into Market for companies looking at Middle East,
project strategy design, consultation and evaluation.
Supported various Government programs and policy development in the field of refugees
and Asylum protection, application process, capacity building, orientation and integration.
My expertise in designing and developing business support programs is now channelled into
a wide range of practical, action driven training, coaching and mentoring services.
I have worked with more than 300 businesses on their growth and change programs across
the globe and coached or trained a large number of professionals at every level to be more
effective, confident and proactive. Above all, I value trusted relations with my clients, a good
proportion of which I have the pleasure of working with repeatedly.

I am a sharp, clear thinker who can cut through information overload to get to the heart of
what needs to be done.
Experience
Managing Director
World Bridge Group
April 2016- Present

Projects Undertaken
Freelance Consultant International Cultural Mediator
May 2016-May 2017
The influx of the Syrian and Iraqi refugees to Greece has triggered a human drama of
staggering proportions. Thousands of vulnerable asylum applicants with different customs,
different cultures and a jumble of languages intermingle in the chaos of a shared tragedy. A
major achievement of my role was the successful alleviation of the serious communication
problems among the various groups and stakeholders. I was part of a successful team that
delivered the European Relocation Programme Project, this was a project building bridges
between different cultures and enabling a better understanding between refugees and their
host countries.
With a proven record of success in international mediation and negotiation I was able to gain
the trust, acceptance and co-operation of conflicting parties. With clear thinking in identifying
the real problems I offered practical solutions. Participated in over 20000 interviews of cases
for Syrian and Iraqi families, worked on information, pre-registration and registration
processes in camps across Greece, Ministry buildings and Consulates/ Embassies.
Tactful and diplomatic with the necessary powers of persuasion and strong character to
nudge the participants progressively towards an agreement in international cooperation. My
work as a lead cultural mediator was serving as one of the key successes in the process of
resolving major social and international conflicts.
Major Responsibilities:
Assist in communication with European Asylum Support Services, Greece Ministry of
Immigration, UNHCR, IOM, beneficiaries and/ or any other relevant parties
Assist in communications, collection of information, data and case identifications during the
pre-screening, registrations and notifications of Asylum applicants.

International Trade Adviser (Middle East Specialist)

UK Trade & Investment (UKTI), North East Region
February 2014 April 2016
Provided strategic business, cultural & language advice and guidance to British companies
to enable them overcome barriers and encourage them to tap into the Middle East & North
Africas lucrative and fast-growing market. Dealt with companies operating in all sectors and
of various sizes. Specifically tackled issues relating to International women operating in the
Middle East Market. Parts of my duties were analysing existing strategies, procedures and
regulations in relation to companys development and readiness for international market.
Identifying needs and gap for domestic and international market and ensuring solutions are
in place either by providing extensive one to one support including mapping of technical
knowledge for setting up strategies for the Middle East. Provide one to one and group
coaching, mentoring and training.

HOME Group
April 2012- Dec 2013
Service Partner
Management of generic Housing and commercial unit accounts. Worked with HOME Group
partners to assist in the development and delivery of local neighbourhood planning initiatives
by utilising investment opportunities to benefit local communities and improve customer
satisfaction within their neighbourhoods. Created customer engagement opportunities and
supported the delivery of sustainable development initiatives.
Business Support Advisor at Business and Enterprise Group
December 2008 - January 2012
Provided business strategy advice, funding and coaching to businesses from various sectors
and size. This included advice on strategic and financial issues and factors (both positive
and negative) that could impact on the success of the business growth.
Senior Cultural Advisor/ Linguist at L3 USA Department of Defence
January 2006 - December 2008
Bringing visibility to the extraordinary work the Military Defence Operation carried out around
the Northern Sector of Iraq by unleashing the Iraqis leadership potential to transform lives
and accelerate peace and prosperity in their communities. This was carried out under strict
guidelines and supervision from the Military Commanders. As a Senior Linguist I was
responsible for translating and interpreting highly classified documents and conversations
during meeting and military operations in 3 languages. Part of my rule was to provide cultural
guidance to the Military Commanders, Hub Managers and Local Coordinators on how to
effectively develop their program strategy, support their program operations, analyse
progress and report results. Actively monitored the implementation of activities and provided
substantive input into the regional program development strategies based on country,
regional, and military strategic visions and competencies.

Employment and Training Policy Specialist at U.S. Department of Labour

December 2004 - June 2005
Administration and management of the Employment and Education Training Programs under
the Workforce Investment Act Guidance. This included strategic planning and evaluation of
different projects related to the following sectors: Youth Education and Employment, Adult
Learning and Employment project, Over 50s Path to Employment, Redundancy Workers
Project and Veterans Employment support.
Benefits Team Manager at Maidstone Borough Council
July 2002 - May 2003
Management of the assessment officer's functions to achieve accurate, efficient and
effective administration and processing of benefits claims by anticipating and responding to
future service needs, budgeting requirements and organizational needs. In addition, I was
responsible for producing reports and complete complex financial databases to City Council
and district audit by means of developing and reviewing budgets that resulted in outstanding
standards and goals achievements.
Assistant Attorney at Duncan Lewis & Co, Solicitors, Greater London
February 2001 - June 2002
Management and training of a team of trainee solicitors and paralegals in areas of Welfare,
Immigration, Employment and Consumer laws. Managing large volumes of casework that
dealt mainly with ethnic minority groups.
Deputy General Manager at National Citizen Advice bureaux
September 1994 - February 2001
Management of large advisory centre. Assisting the Centres' Director with preparation of
business plans as well as fund raising, budget management, financial control and the
monitoring of case records for quality of advice and accuracy of information given.
UNDP / OXFAM in Country Humanitarian Programme Manager- Northern Region Iraq
September 1991 - September 1994
Management of the implementation of funded projects in Northern Iraq. Attending all local
and international NGO's meetings and provide representation at various levels with agencies
such as UNHCR, UNICEF, OFDA and other partners.
Lecturer at University of Sulaiemnayah
September 1990 - September 1991
Teaching mathematics and computer science to first year degree students. Participated
actively in educational program development.

Education

Newcastle University
Master's Degree, Computer Software Engineering

University of Technology
Bachelor of Applied Science (B.A.Sc.), Computer Science

Certified Training Service and Leadership Skills 2017.

Charted Institute of Housing

Certificate In general Housing Practice, Housing, 2012 - 2013
Activities and Societies: Member of Charted Institute of Housing

South Tyneside College

PTLLS, Teacher Training, 2012

Independent Coursework

General Housing Management

NVQ Housing Management
Defence Linguist Training
Health and Safety
Business Operation/ Export Sales Certificate/ Member of the Institute of Export
Diploma in Public Service Interpreting Training
Export Sales Certificate
International Export Communications
Languages
English (Native or bilingual proficiency)
Kurdish (Native or bilingual proficiency)
Arabic (Native or bilingual proficiency)
Turkish (Elementary proficiency)
LinkedIn Profile
uk.linkedin.com/in/nazdemir/
Skills
IT skills
In addition to my programming and software engineering skills including system analysis,
network set up and operations, I have excellent knowledge in the following areas:
Microsoft software packages including the following
Word-processing
Data analysis - knowledge of spreadsheet and data packages such as Excel;
Presentation software - formal presentations using software such as PowerPoint;
Internet - web-based research, google analytical;
E-mail - conventions for using email for academic or professional purposes.

Organizational skills
Attention to details skills. (detail oriented personality)
Multi-tasking skills deliver results on various projects at the same time.
Analytical skills, analysing a situation and coming forward with a logical solutions.
Problem solving skills, not getting overwhelmed and solve the problem
systematically.
Decision making skills, making tough decisions at the need of the hour.
People skills, interacting with clients, higher authorities, peers and subordinates.
Team skills, adopt and function in diverse teams
Communication skills
Analytical thinking, planning.
Strong verbal and personal communication skills.
Accuracy and Attention to details.
Verbal and written communication, client & partner relationship management,
business development, high touch customer service, attention to detail & organized,
self-sufficient & proactive, client & partner hospitality, professional public speaking &
presentation experience, ability to successfully training others.
Self-motivated, initiative, high level of energy.
Verbal communication skills.
Decision making, critical thinking, organizing and planning.
Tolerant and flexible to different situations.
Leadership communication skills.
Other relevant skills
An experienced team leader with the ability to initiate/manage cross-functional teams
and multi-disciplinary projects.
Critical thinking, decision-making and problem solving skills.
Planning and organizing.
Excellence Personal Communication skills.
Project management skills: Influencing, leading, negotiating and delegating abilities.
Conflict resolution.
Adaptability.
Tolerant to stressed situations.