Chapter II

METHODOLOGY

This chapter presents the research design used in the study, the locale of the study, unit of
analysis, participants and respondents, research instrument, data gathering process and
measurement or treatment of the data. This study was conducted during the first semester of
school year 2017-2018 at Notre Dame University and the main respondents were the key informant
personnel. In order to clearly weigh the preparedness level of the University, a generic
questionnaire was created and distributed to the respondents.

Research Design

For this study, the research utilized qualitative research designs. This method permitted a
flexible and iterative approach of the research subject. A questionnaire was developed and an
interview was conducted with the key personnel of the University, afterwards to the head of the
Accountancy department in order to validate results gathered from the questionnaire.

Locale of the Study

The study was conducted at Notre Dame University, located at Notre Dame Avenue,
Cotabato City during the first semester of school year 2017-2018.

Unit of Analysis/ Participants/ Respondents

The respondents of the study were the key persons of Notre Dame University. The
respondents were chosen using sampling. The head of the department was also interviewed for the
validation of results.
Research Instrument

The research instrument used in the study is a questionnaire which covered the different
requirements for the certification. Questionnaires were sent to some of the administration officials
including a validity test to ensure that the questions are clear and understandable. Afterwards, a
scheduled interview sheet was prepared for validation purposes.

Data Gathering Process

The adviser signed the questionnaire, and a letter was addressed to the concerned
administrators regarding the conduct of the survey. The respondents answered on how ready the
department is in terms of the stated requirements. The key informant personnel served as
respondents and this study which measured the preparedness of the University in applying for ISO
9001:2015 Certification. The letter was given to the respondents and attached to it was the survey
questionnaire. The questionnaire was personally delivered and retrieved by the researchers. After
the tabulation of the questionnaire data, an interview was scheduled with the head of the
Accountancy department. This was made in order to assess the validity of the results from the
questionnaires and give further clarification to the preparedness of the department.

Measurement/Treatment of Data

All data from the research instrument were decoded into quantifiable measures to address
the research problem. The results were tabulated using Microsoft Excel; practice and
documentation were then calculated. These indicated whether NDUs Accountancy Department is
prepared relative to the different requirements needed for ISO Certification.

The data gathered from the interview was used as a comparative tool in order to check if
the interpretations were indeed correct as to the current status of the documents and quality
management planning.
 Chapter III

RESULTS

This chapter contains the data gathered from the interview conducted. The results
accumulated from the interview with the key informant personnel of Notre Dame University
were evaluated. This evaluation resulted in Fairly Prepared in Overall requirements for the
quality management system and documentation; Prepared in Management responsibility,
focus, policy, planning and objectives; Fairly Prepared in Resource management and
allocation; Fairly Prepared in Service realization and process management; and Fairly
Prepared in Measurement, monitoring, analysis and improvement.

Table 3.1 Respondents

Key Personnel Position

1. Dr. Ma. Theresa P. Llano
2. Prof. Evelyn A. Cedeo
3. Fr. Eduardo M. Santoyo, OMI, PhD
4. Dr. Dolores S. Daguino
5. Dr. Maria Araceli C. Juliano
6. Ms. Ma. Rosario M. Echavez
7. Ms. Elsa C. Tamse
8. Dr. Ma. Corazon C. Natao
9. Dr. Alfonso B. Gonzales, Jr.
10. Dr. Edgard R. Cabales
11. Engr. Danilo C. Padas
12. Prof. Martina P. Tagacay
13. Prof. Norma C. Salgado
14. Dr. Theresa O. Corcoro
15. Prof. Rodeliza A. Jamih
16. Dr. Danilo D. Caburnay
Dean Student Affairs & Services
University Registrar
Director Alumni & External Affairs
Consultant
Vice President For Academic Affairs
Director of Finance
Director - Human Resource Management
Director For Basic Education
Dean College of Arts & Sciences
Dean College of Education
Dean College of Engineering
Dean College of Computer Studies
Dean College of Health & Sciences
Dean Graduate School
Principal Junior High School
Principal Senior High School
Table 3.2 Tally of Results

Questions YES NO MAYBE

1. Does the organization have a quality 6 2

manual?

2. Do you have existing quality policy? 6 1 1

3. Do you have resources required (Human 6 1

Resource, Infrastructure, and Work
Environment)?

4. Is NDU willing to allot funds for these 7 1

expenses for the compliance of ISO
certificate?

5. Does NDU cater needs of interested parties 7 1

(Students, Faculty and Staff)?

6. How often does NDU assess the 8

performance of its employees?

7. Does NDU have a particular office that will 8

cater the processing of necessary
requirements?

8. Does the school have strategic plans which 4 4

integrate to the time frame for the ISO
accreditation?

TOTAL 52 9 4