TIBET

TRAVEL
GURU

JION-IN GROUP TOUR & PRIVATE TOUR

CITS TIBET SHIGATSE TRAVEL

Head Office:86-891-6817201
JiaCuo No. 3-070,Beijing Middle Road,Lhasa, Tibet

Chengdu Office:86-28-85553639
A-1108, No. 33 of Ganhuaheng Street, Wuhou District,
Chengdu, China

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To provide customers with high-quality local travel service
& the best-selling travel routes
To provide customers with high-quality local travel service
& the best-selling travel routes
About CITS Shigatse Tibet

As the enterprise officially run by Shigatse Tourism Bureau and top travel agency
with
credibility in Tibet, CITS Shigatse Tibet, founded in 1984, is one of the earliest
international
travel agencies in Tibet with a good reputation. We have focused on Tibet inbound
tourism
(including Taiwan) for over 30 years and have a professional system for
organization and
reception of foreign guests. We are deeply convinced that customers trust us when
they
choose us, so we adhere to the enterprise spirit of professionalism, integrity,
responsibility
and innovation. In order to create regular customers and economic interests to
travel
agency, we insist on providing customers with high-quality local travel service and
the bestselling
tourist itineraries.

Date of Establishment: 1984

Legal Representative: Cheng Zhiyong
Marketing Director: Yangyong
Annual average number of receiving foreign guests 6000+

We are the headquarter of CITS Tibet Shigaste

Not every local operators can identify themselves as the essential China
International Travel Service and many of them are just independent small
businesses under CITS, but the headquarter of CITS must be your 100% reliable
Contrast
Factor CITS Shigatse Tibet Other Travel Agencies
Organization . We have complete organizational management
system and each person is responsible for each part;
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Risk- taking
. Subordinate enterprise and direct business
department of Tourism Bureau with strong ability of
risk-taking
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Applying for
Tibet Permit
. Efficient & powerful ability to handle Tibet Travel
Permit and long-term stability of government
relations. In case of emergency, it can quickly and
effectively solve problems and minimize losses;
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Government
Relations
. As Shigatse government support the development
of the enterprises, we have powerful government
relation. Especially in Shigatse area, owing to various
kinds of resources, our team can run tours smoothly.
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Operational
Capability
. We have good reputation owing to standard
working process and provide services in strict
accordance with customer requirements.
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Price
Management
. We are cost-effective with reasonable price in offseason
and peak season, and even more affordable
in whole year.
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Tour Guide
Team
. There are more than 30 fixed tour guides with
regular training assessment, and new tour guides
will be interviewed and checked according to the
provisions.
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Drivers
. We have more than 30 full-time drivers
throughout the year and they are almost all Tibetans
with good service attitude, professionalism and
principles of life.
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Reception
Experience
. We are experienced and receive thousands of
people every year, and we can receive various types
of team, including self-driving group, motorcycle
group, trekking group, biking group, nonprofessional
mountaineering group and so on.
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Emergency
Management
. We have strict management practices, decisionmaking
processes and decision-making authority
management system.
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Quality
Controlment
. We have a dedicated after-sales service manager.
Each guest will receive a local service card and they
can contact the service manager at any time to solve
the problem that tour guides could not.
. No dedicated after-sales service
manager. No one can solve the problem in
time when have troubles and eventually
lead to serious complaints and losses to
tour organizing agency.
CITS Shigatse Tibet PK Other Travel Agencies
How do we do about 4 important steps of quality management?

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Prevent unmatched service - Rigorous plan confirmation
process

How we do?

1.Confirmed the plan repeatedly, and if the schedule and service

commitment are not consistent with local situation, travel agency need to
change the itinerary until the plan is feasible;

2.Check whether the plan is consistent with the actual situation and if
there is any unexpected change of the promised service three days before
receiving the group.

3. Tour guides and tourists will check once again if the plan is consistent
Minimize tour guide complaints- strict employment,

How we do?

1.There are more than 30 fixed tour guides in our company, and half of

them are outstanding old Tibetan guides who were coming back from

overseas.They are all on duty from April to October. The guides are stable

and very familiar with the company's quality requirements, job

responsibilities and job specifications.

2. Local Tibetan manager without language barrier will take charge the tour guide
arrangement and daily
management. New tour guides and temporary guides must be interviewed. The company
will issue capacity
evaluation sheet and only these who meet the requirements of the position can lead
a group.
3. We will communicate the complaints cases and events timely by formal meetings,
training and WeChat
group to avoid the same problem.
Take strict control of the tour- tour management combined with authorization and
reporting

How we do?

1. Reasonable authorization. No matter there is any changes, we will make

reasonable arrangement and
adjustment to complete the trip. Try our best not to cancel or give up if safety
permits, which needs tour guide
who can play a positive role in solving the problem in the work.
2. Strict reporting. Under special circumstances lead tour can not be completed,
cancel attractions and other
special cases, the tour guide should report it to the travel agency timely and
travel agency will offer
compensation scheme after negotiating with guests.
3. Rigorous record. Any changes to the itinerary must be left with written evidence
and obtain tourists
agreement.
4. Customer service manager should follow up the process of the tour.
Ensure timely feedback- Set up channels of complaints and feedback

What we do?

1.Give every guest a contact card of the tour guide. Tour guide needs to write his
own name, telephone
number, and customer manager's phone number on cards. The guide will also tell
tourists that if they have any
complaints or suggestions, they can call local customer service manager to get
timely solution.

2.If appointed by tour organizing agency, customer service manager can represent
them to interview VIP
guests to confirm more details, including answering questions, travel expectations
and so on.
(MR. Yang, Director of Tour Operation, was being interviewed by the Shigatse media
at the opening ceremony of
13th Mt. Qomolangma Cultural Tourism Festival, Aug, 10, 2015)
Energetic, Professional Tour Operation Team
(MR. Yang, Director of Tour Operation, was being interviewed by the Shigatse media
at the opening ceremony of
13th Mt. Qomolangma Cultural Tourism Festival, Aug, 10, 2015)
Energetic, Professional Tour Operation Team
Director of Tour Operation: Mr. Yang Yong

Graduated from Southwest Jiaotong University with the major of Tourism Management,
Mr. Yang began his
career in CITS Shigatse Tibet in 2007. Industrious, and reliable, Mr. Yang began to
display his outstanding
managerial ability, organizing over thousands of Tibet inbound foreign tourists
annually. Now, Mr. Yang is
credited as one of the tour management elites in the field of Tibet inbound
Tourism.

Head of Tibet Tour Operation: Mrs. Lai Dan

Three-year College Education, With quick wit and decisive, she has superb aptitude
for cost control and
travel resources coordination.

Head of Tibetan Tour Guide---Lobsang Tsering

Bachelor of Business Administration, Lobsang used to study abroad, and he has 10-
year guiding experience
and is in charge of Tibetan tour guides and relevant trainings.

Director of Chengdu Office--- Wang ShiYan

Undergraduate Education,Reliable, and conscientious, she is responsible for overall

tour cooperation, tour
quotation and job training.

Head of Travel Documents Application in Tibet--- Jiang Hai Yan

Three-year College Education,Jiang is familiar with all the procedures of various

Tibet travel documents.
Thoughtful, hardworking, and conscientious are the frequent comments of Jiang from
tourists.

Manager of Client Service in Tibet---Kunga

Bachelor of Business Administration,Mr. Kunga has overseas study experience and

more than 20-year pro
guide experience. Easy-going, considerate, and easily-approachable, he is in charge
of quality service
management and handling tourists complaints.
Enthusiastic, Friendly, Hospitable Tour Guide and Driver. Scientific Evaluation of
Service. Enthusiastic, Friendly, Hospitable Tour Guide and Driver. Scientific
Evaluation of Service.
So far, we have over 30 full-time Tibetan guides whose ages are between 25 and 55.
Some are seasoned
senior guides, while others are passionate young guides who have had systematic and
strict trainings. All of
our guides are professionally qualified, vigorous, easily-approachable, and
hospitable. The tourists feedback
form indicates 98 percent of tourists find their guides fairly satisfied.

Different from the simple and inaccurate assessment, we judge the service quality
in the
following 4 aspects:

a. Did the guide give tourists a detailed introduction of Tibets history, culture
and traditional custom?
b. Can the guide get along with tourists and answer their questions patiently?
c. Was the guide punctual and could he alter the itinerary flexibly?
d. Can the guide speak fluent English and understand tourists need perfectly?

To Drivers, we have another 4 criteria to judge:

a. Can the driver drive safely?

b. Is the driver available when tourists are in need of help?
c. Is the tour vehicle clean?
d. Is the driver punctual and can he efficiently plan the daily
driving route?
Tours we can handle
Professional Tour Management

The experience of tour operation never comes easily. Over the years,
we have tried running tours in many ways and gradually improved our
service from lessons. Till now, we are proud to promise that we are
capable of handling the majority of Tibet inbound tours.

Customized Tour

Through the thorough communication between tourists and the tour

organizer, we make customized itineraries and travel service.

Series Group Tour

We will choose comfortable hotels with reasonable price according to

the requirement of tour organizer and arrange details in
accommodation, itineraries, and provide thoughtful tour advice and
related services.

Trekking Tour

Our team has many experienced trekking guides who are familiar with
various trekking routes and how to survive and trek in the wilderness.
Our trekking coordinators have also traveled with the group many
times to deal with many details. In addition, we also provide trekking
equipment; for smaller trekking groups, we can cut down the cost by
having simper food; If it is a big trekking group, a professional chef can
be hired to travel with the group and make western food or simple
buffet for tourists.

Cycling & Motorcycle Tour

We are able to deal with all the travel documents needed for entry and
exit of Tibet, and offer booking of hotels in Tibet and food and guide
service.

Cycling Tour

We have rich experience in organizing long-distance cycling tour,

including Qinghai-Tibet cycling tour, Sino-Nepal cycling tour, Xinjiang-
Tibet cycling tour. Besides, all the necessary gears and bicycle rental
service, camping, etc. are also available.

Routine Tour of Fixed Itinerary

We offer the most popular travel routes, including Mt. Everest, Namtso
Lake, Shigatse, Sino-Nepal Highway, etc. Foreign tourists can choose
and join in any group with a reasonable price. Currently, we are a
leading travel operator with the superb service and the largest tour
scale.

Mountaineering at Entrance Level

We can organize mountaineering tours below the altitude of 6500m

and handle the relevant needed documents, and provide pro
mountaineering gears, seasoned guide and mountaineering
coordinators, etc.
Nepal Travel

Tibet Vista has Nepal-based subsidiaries which can help tourists apply
for travel documents and handle relevant matters. In addition, we can
run the regular tours and trekking tours in Nepal, India and Bhutan.
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Brand-new Travel Experience

Enable foreign tourists to have more diverse and

new experiences through having creative travel
events or activities.

Experience lives in Tibetan villages and has

horse-back riding in countryside.
Learn how to make traditional Tibetan
delicacies from Tibetan housewives.
Participate in the farm work in the countryside
Wear Tibetan clothes and do Kora (religious
circling) with Tibetans.
Ride motorcycle to tour Lhasa
What you want to experience is what we
offer!
We are ready to find new ways to make a
memorable journey for tourists!
Specialty Tour: Join-in Group Tour

Price: fr $ 400 p.p

Why do we run Join-in Group Tour?

In recent years, we have found that it is increasingly difficult for a

travel agency to organize tours that last for over 4 days with no more
than 3 tourists. The high cost and low purchasing ability of tourists
make the successful organization of tours seem hopeless.

To change the current situation, we attempted to design tours with

fixed dates and itineraries, and put around 10 tourists into the same
group with exact the same itinerary. We were surprised to find that
running group tour in this way was well received by the market and
gradually original travel routes expanded and the days of tour also
became longer. By doing so, individual foreign tourists found better
way to travel to Tibet with affordable price.

Now, on average tourists spend 6.5 days travelling in Tibet, with a

cost equivalent to a tour with 2-3 tourists. The cost of travel is cut
down over 40 percent. With smaller number of tour members and
reasonable price, they feel quite satisfied with this way of travel. So
far, Tibet Vista is the largest and most well-organized tour operator in
Tibet

Currently, there are six join-in group tours available.

Lhasa and its surrounding areas 4-5 days

Lhasa and Namtso Lake 4-5 days

Lhasa, Gyantse, Shigatse 6 days
Lhasa, Gyantse, Shigatse, Mt. Everest 8 Days
Lhasa, Gyantse, Shigatse, Mt. Everst, Zhangmu, Kathmandu 7 Days
Lhasa, Mt. Everest, Mt. Kailashi and Lake Manasarover
15 Days
Diverse Itineraries

We have six join-in group tours, covering

Lhasa, Mt. Everest, Shigatse, Namtso Lake,
Ali, Lhasa-Kathmandu, etc.

Plenty of Tours

As long as Tibet is not closed for political

purposes, tours are available all year round.
From April to October (high season), there
are roughly 8-10 tours each month and its
about 2-3 days break between the start of
the next tour. Even the pickiest tourist can
find an interesting tour to join in.

Flexible Itinerary

Tourists can join in different itineraries,

some of which can even last for 20 days.
For example an itinerary can cover a tour in
Lhasa, Namtso Lake, Mt. Everest, and Ali.
You may choose 3-5 star hotels.

Sales Well

The price of tour is affordable. Normally, all

the expenditure is covered in a day tour
with the exception of dinner. Even a single
tourist who spends around 120 USD can
also join in the group. All long as you come,
you are welcomed.

Good Profit

On average, a tourist can generate great

profits, much profitable than tours with
Chinese tourists.

Quality Service

We have run join-in group tour since 2008.

With flexible itineraries, standard quality
service, pro Tibetan tour guide, standard
working procedure, reliable tour vehicles,
we have offer many quality tour service to
foreign visitors.

Well-organized Tour

The world-wide tourists can gather together

in Lhasa via train or flight and begin their
tour under the standard management. All
the tours are conducted based on the
regulations of Tibet Tourism Bureau.

Efficient Travel Documents

Application, One Stop Service

From the application of Tibet Travel Permit

to the issue of it normally takes about 5to 7
days and later it is expected to be delivered
to the cities where you arrive in China. If a
Nepalese tourist wants to travel to Tibet,
we can send you an invitation and apply
Tibet Travel Permit for you.
CONTACT US

Tel: 86-891-6817201
Fax:86-891-6810381
E-mail: yangyongcits@163.com
Address: JiaCuo No. 3-070,Beijing Middle Road,Lhasa, Tibet

WeChat Official Account: tibettravelguru

Your Quotation Is More Than Welcome!