ATBS

Mining Service
Issued by department Last edit date Lang. Revision Page

CH/ATBS/Sales 2013-02-12 en 1 1/1

Doc. title FAQs LTSA Status of document Final
9ADB000153-003_Document1 Rev 1.02

FAQs - Long Term Service Agreement (LTSA) for gearless mill drive (GMD)

1. What is a LTSA for GMD? A Long Term Service Agreement or "LTSA" is a contract between ABB service and
a mining customer.

A LTSA is the most efficient way to manage the life cycle needs of your drive systems and reduce the cost of
maintaining them over time. A LTSA combines one or more service products in a simple agreement that is
customized to meet your site-specific requirements for preventive, predictive and corrective maintenance.

2. What are the most common service products recommended by ABB in a LTSA?

Scheduled Maintenance leaded by an ABB Lifecycle Manager, combined and optimized with Remote Diagnostic
Services

3. Is there a minimum duration for a LTSA contract?

ABB recommends having at least a three-year agreement to create a valuable lifecycle management of the drives
systems

4. What are the advantages of a LTSA?

Optimized asset performance;

Fast emergency response;
Predictable maintenance costs;
Single point of contract to a dedicated ABB lifecycle manager;
Guaranteed availability of our personnel;
Expert support from one of the market and technology leaders in drive systems.

5. How do I know the services in a LTSA will meet my operating regime?

Each LTSA is customized to fit your mine's needs. ABB recommends the execution of the services according to
the operation regime of your mine.

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