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Labor welfare is an important facet of industrial relation. After employees have been
hired, trained, and remunerated, they need to be retained and maintained to serve the
organization better. Welfare facilities are designed to take care of the well-being of the
employees; they do not generally result in monetary benefits to the employees. Nor are these
facilities provided by employer alone.
Government and non-government agencies and trade unions too, contribute towards
employee welfare. The need and important of labor welfare is being increasingly appreciated
throughout the civilized world.
The worker both in industry and agriculture cannot cope up with the pace of modern
life with minimum sustainable amenities. He needs an added stimulus to keep body and soul
together. Employers have realized the importance of their role in providing these extra
Each employer depending upon on his priorities gives varying degrees of importance
to labor welfare. It is because the government is not sure that all employers are progressive
minded and will provide basic welfare measures that it introduces statutory legislation from
time to time bring about some measures of uniformity in the basic amenities available to
Industrial workers.


Labour Welfare has been defined in varies ways. Though unfortunately no single
definition has been found universal acceptance .The oxford dictionary defined labour welfare
as Efforts to make life worth living for workers.
Prof. Richardson defined labour welfare as arrangement of working conditions ,
organization of social and sport clubs and establishment of funds which contributes to the
workers health and safety components and efficiency , economic ,security ,education and
Prof. S .D . Pinker has been defined as Labor Welfare is also understood mean
such services facilities and amenities which may be established in industries to enable person
employed there in to perform their work in healthy and congenial surrounding and to promote
them with amenities to conduct good health and good moral.
A significant definition describes labour Welfare works as the voluntary efforts of
the employer to improve living and working condition of these employees. The underlying
assumptions of course, being that the first essential to the welfare of the employees, on steady
work a fair wage ,responsible house of labour.
Labor welfare has been defined in several ways and therefore understood various
ways in various countries.
The term welfare is one with lead itself to various interpretations and it
has not always the same significant in different countries. Author defined give to the welfare
work that it is anything for the comfort and improvement, intellectual or social of the
employees over the wages paid, which is neither necessary of the industry nor required by
Then welfare work can be defined on work for improving the health safety
generator well being and the industrial efficiency of the workers beyond the minimum
standards laid down by the factory act and the another legislations. The whole fields of
welfare is one which must can be done to combat the sense of frustration of the industrial
workers to relieve of personal and family worries to improve his health to make him offered
means of self expression to after him. Same spears in which can be excel all other help him
winder connection of life.
Today in competitive market , everyone aims to profit human beings are the most
important factors of production in order to facilitated the satisfaction of human being these
welfare measures are very important.


To enrich better quality of wok life.

To improve the efficiency of work
To enhance the productivity.
To enrich industrial relation and industrial peace
To raise the physical standards of the workforce.
To enhance the purchasing and serving capacity of the employees.
To make employee work contribute systematically to the nations economy.
To reduce absenteeism.

Labour welfare work got importance because of the following reasons. The welfare activities
influence the sentiments of the workers .when worker feels that the employers and the state
are interested in their happiness ,his tendency to grouse and grumble will steadily disappear.
The development of such feeling paves the way for industrial peace.

the provision of various welfare measures makes the worker realize that they also
some stake in the undertaking in which they are engaged and so think thrice before
taking any reckless action which might prejudice the interest of undertaking

The welfare measures like cheap food in canteens, free medical and educational
facilities etc. Indirectly increase industrial dispute the real income of the workers.
Hence they try to avoid industrial dispute , as far as possible and do not go on strikes
on flimsy grounds
Welfare activities will go a long way to better the mental and moral health of workers
by reducing the incidence of vices of industrialization.

Welfare activities will reduce labour turnover and absenteeism and create permanent
settled labour force by making service attractive to the labour.

Welfare measures will improve the physique , intelligence morality and standard of
living of the workers which in turn will improve their efficiency and productive


Certain fundamental considerations are involved in the concept of labor welfare.
The following are the more important among them.
This principle is based on the social conception of industry and its role in the society
that is, the understanding that social responsibility of the state is manifested through industry.
It is assumed that labour welfare is an expression of industrys duty towards its employees.
Social responsibility means that the obligation of the industry to pursue those policies,
to take such decisions, and to follow those lines of action which are desirable in terms of the
objectives and values currently obtaining in the society.
The values of the Indian community are enshrined in the constitution of the country.
Labour welfare is not embroidery on capitalism nor the external dressing of an exploitative
management; rather, it is an expression of the assumption by industry of its responsibility for
its employees (Maurice Bruce, 1961).
Industry is expected to win the co-operation of the workers, provide them security of
employment, fair wage, and equal opportunity for personal growth and advancement, and
make welfare facilities available to them.
The principle of democratic values of labour welfare concedes that workers may have
certain unmet needs for no fault of their own, that industry has an obligation to render them
help in gratifying those needs, and that workers have a right of determining the manner in
which these needs can be met and of participating in the administration of the mechanism of
need gratification.
The underlying assumption to this approach is that the worker is a mature and rational
individual who is capable of taking decisions for him/her.
The third principle of labour welfare is adequacy of wages; it implies that labour welfare
measures are not a substitute for wages. It will be wrong to argue that since workers are given
a variety of labour welfare services, they need be paid only low wages. Right to adequate
wage is beyond dispute.
4. Efficiency
The fourth principle of labour welfare lays stress on the dictum that to cultivate
welfare is to cultivate efficiency. Even those who deny any social responsibility for industry
do accept that an enterprise must introduce all such labour welfare measures which promote
efficiency (Marshall, 1950).
It has been often mentioned that workers education and training, housing, and diet
are the three most important aspects of labour welfare, which always accentuate labour
efficiency. Re-personalization Since industrial organization is rigid and impersonal, the goal
of welfare in industry is the enrichment and growth of human personality.
The labour welfare movement seeks to bring cheer, comfort, and warmth in the
human relationship by treating man as an individual, with quiet distinct needs and aspirations.
Social and cultural programmers, recreation and other measures designed after taking into
consideration the workers interests go a long way in counteracting the effects of monotony,
boredom, and cheerlessness.

5. Co-responsibility
The fifth principle of labour welfare recognizes that the responsibility for labour
welfare lies on both employers and workers and not on employers alone (Mouthy, 1958).
Labour welfare measures are likely to be of little success unless mutuality of interest
and responsibilities are accepted and understood by both the parties, in particular the quality
of responsibility at the attitudinal and organizational level.
Totality of welfare The final principle of labour welfare is that the concept of labour
welfare must permeate throughout the hierarchy of an organization, and accepted by all levels
of functionaries in the enterprise.


It is somewhat difficult to accurately lay down the scope of labour welfare work,
especially because of the fact that labour class is composed of dynamic individuals with
complex needs.
In a world of changing values, where ideologies are rapidly undergoing
transformation, rigid statements about the field of labour welfare need to be revised. Labour
welfare work is increasing with the growing knowledge and experience of techniques.
An able welfare officer would, therefore, include in his welfare programmed the
activities that would be conducive to the well-being of the worker and his family.
The test of the welfare activity is that it removes, directly or indirectly, any hindrance,
physical or mental of the worker and restores to him the peace and joy of living the welfare
work embraces the worker and his family The following list, which is by no means
exhaustive, gives the items under which welfare work should be conducted inside and outside
the work place:


The workshop sanitation and cleanliness, humidity, ventilation, lighting, elimination of
dust, smoke, fumes and gases, convenience and comfort during work, operative postures,
sitting arrangements etc; distribution of work hours and provision for rest times, breaks and
workmens safety measures.
These should include factory health centre; medical examination of workers, factory
dispensary and clinic for general treatment; infant welfare; womens general education;
workers recreation facilities; education, etc;
These should cover factory council consisting of representatives of labor and employers;
social welfare departments; interview and vocational testing; employment, follow-up,
research bureau; workmens arbitration council.
These should include co-operatives or fair price shops for consumer necessities; co-
operative credit society, thrift schemes and savings bank; health insurance; employment
bureau; etc.


The labour Welfare activities may be classified as under:
Every welfare promotes the welfare the labour by securing and protecting a social
order in which justice, social, economical, political, confirms with all the institutions of the
natural life. For this some legislation are passed and it is essential for all the employers to
follow the provisions of the Acts and Rules. These legislative measures generally regulate
working conditions, minimum wages, safety and sanitation. Such statutory provisions are
gradually increasing with the industrial development in the countries.

Under voluntary welfare, all those activities are including which are undertaken by
the employees for their workers at their own. These activities are not statutory but the
employees undertake these activities because they increase the efficiency of the workers and
maintain the industrial peace.

Mutual welfare activities are those activities which are initiated by the workers for
their betterment .Welfare activities undertaken by the trade unions are included under this
head. Labour welfare activities may be further classified under two heads:
Intra mural activities are those amenities and services which have been provided
by the employers inside the factories e.g. sanitary conditions ,medical facilities ,shelter
,canteens etc. These activities are the part of working conditions.


Extra mural activities are those amenities and services which are available in
the workers outside the factory e.g. housing, medical facilities, education, recreation etc.


The company is striving to employee welfare and it provides the following to its
Two pairs of uniform, one pair of safety shoes and safety caps are providing to all the
Dinner for the employees with their facilities and a cultural programmed on every
31st December.
Dinner for the employees with their families and a cultural programmed on every 1st
Celebrates Independence Day and republic day.
Provides family planning camp within the plant premises, every year.
Provided AIDS awareness classes to the employees by the District Medical &
Health Department.
Provided the Art of Living classes to the employees within the plant premises.
Provided the SSY classes to the employees within the plant premises
Provides different loans to the employees to meet their financial requirements.


The factories Act 1948: the mines Act 1952: the plantation employee Act 1951: the
central employees (regulation & abolition) Act 1970: these Act provides for facilities such as
canteen crches shelters rest rooms , lunch rooms , washing facilities etc.
They also regulate the age of employment, hours of work and more provisions for the
appointment of employees welfare officers sickness, Maternity and medical benefits are
provided under the employee state Insurance Act 1948 and also the government has chalked
out comprehensive Programmers for housing facilities, social security schemes provident
funds and such other facilities & seize able has been allotted in each five years for employee
welfare activities.


The welfare facilities provided under this act are as follows:
Adequately suitable and clean washing facilities separately for male and female
Facilities for storing and drying clothes.
Setting facilities for occasional rest for workers who are obliged to work in a standing
First aid boxes one for every 150 workers and ambulance facilities if there are more
than 500 workers.
Canteens if more than 250 workers are employees.
Shelters rest rooms and lunch rooms if there are more than 150 workers.
Creche if more than 30 women are employees.
Welfare officer wherever more than 500 workers are employees.

The oxford dictionary refers employee welfare as efforts to man life worth living
for women. The committee on employee welfare (1969) has defined employee welfare as
such services facilities and amenities as adequate canteen rest recreation facilities and
sanitary and medical facilities arrangements for travel to and from work for the
accommodation of workers employed at a distance from their homes and such other services
amenities and facilities including social security measures as contribute to improve the
conditions under which workers are employee.
According to the employee investigation committee (1946) employee welfare
means anything done for intellectual, physical more and economic betterment of the workers,
whether by employee by government or by other agencies over and above what is laid down
by low or normally expected on the part of its contracted benefit for which workers may
have bargaining

Employee welfare is justified for several reasons. It is desirable to recollect the services
of a typical worker in this context. Welfare may help minimize social evils, such as
alcoholism, gambling, prostitution, drug addiction and the like.
Since the beginning of this company it has set its footing during the course of growth
since its inception it is ever expanding gradually and along with its strength of the labour
forces also increase. To keep the moral and efficiency or high labour, the company is doing
its best on area provided on effort are being made to run them efficiently in the best interest
of the workers.


Drinking water:
Section 41, In the preservation of health and comfort among the employees
abundant supply of pure water for drinking purpose must be given at important place. The
Nicrome leather processing industry provided filtered water to all the workers. Water coolers
are installed in varies department of the industry.

Washing Facilities :-
Section 42 provides that in every factory adequate and suitable facilities
separately and adequately screened for male and female workers for washing shall be
provided and maintained for the use of the workers therein. The NICROME LEATHER
to all the workers.

Facilities for storing and drying clothing:-

Section 43 provides that the state government may make rules requiring the
provision therein of suitable places for keeping clothing not worn during working hours. The
Nicrome leather processing industry provide this facility to all the workers

Facilities for sitting :-

Section 44(1), in every factory suitable arrangements for sitting shall be provided and
maintained for all workers obliged to work in standing position so that they may take
advantage of any opportunities for rest which may occur in course of their work. The
Nicrome leather processing industry provides the facility for sitting to all the workers. And
with the help of this the workers can take the rest.

First-aid appliances :-
According to section 45 in every factory shall be provided and maintained so as to
readily accessible during all working hours first-aid boxes. The Nicrome leather processing
industry provides first aid-appliance to all the workers.

Canteen Facility:
Section 46 of the factories act 1948 state provision of canteen facility where 250 or
more than 250 employees are working. The Nicrome leather processing industry has been
provided canteen facility to all the workers the management should give the food to the
workers in very reasonable rates
Shelters, Rest rooms and lunch rooms:
Rest room plays an important role during working hours. Good lighting and
ventilation is necessary in the rest room. Rest room should clean. The company provided big
rest room for the workers where they can take rest during rest time.

According to section 48 in every factory wherein more than thirty workers are
ordinarily employed, there shall be provided and maintained a suitable for the use of children
under the age of six years of such women. The Nicrome leather processing industry provide
the crches facility to the women workers.

Medical Facilities:
Nicrome leather processing industry provided medical facilities to worker. There is
medical checkup of workers. Doctors are visited to the company two times in week and gives
medicines to employee.

Labour Welfare Officer :

In a Nicrome leather processing industry company there is one welfare officer
appointed for 500 or more workers. In a company wherein 500 or more workers are
ordinarily employed, at least one welfare officer must be appointed
Drinking water:
In a factory there shall be adequate drinking water provided by company. Water coolers
are installed in various departments in industry. The company provided filtered water to all
the workers.
Working hours and shift system:
The company has laid down its working hours as 8 hours per day. The factory is of full
time nature. The present general shift timing is as follows.
7.30am to 3.30pm `
3.30pm to 11.30pm
11.30pm to 7.30am

Subject to the provision of the law for time being in force. All workmen in the company
Liable to work overtime whenever required by the management. Rates of wages/pay for
overtime shall be governed by the provision of factories act 1948. All the employees in the
soma textile shall be liable to work overtime

Training and safety programme:

The Nicrome leather processing industry. gives training programmed to all trainee
workers for their better productivity. The company takes care of the safety of the workers.
The company should give mask, apron, and scarf to each and every worker for their safety.
Bonus facility:
Soma Nicrome leather processing industry. provided bonus facility to all workers in the
company. This Bonus should be given in Diwali called Diwali Bonus. The Bonus should be
given in Diwali called Diwali Bonus should be 8.33%.

Welfare and recreation benefits include : Canteen, Co-Operative Credit societies,

housing, legal aid ,employee counseling, welfare organization, holiday homes, educational

Perhaps no employee benefits have received as much attention in recent years as that
of canteens. Some organization have statutory obligation to provide such facilities as section
46 of the factories act, 1948 imposes statutory obligation to employees to provide canteens in
factories employing more than 250 workers other have provided such facilities voluntarily
food stuffs are supplied at subsidized prices in these canteens. Some companies provides
lunchrooms, when canteen facilities are not available.

Co-operative credit societies: :

The objective of setting of these societies is to encourage thrift and provide loan
facilities at reasonable terms and conditions, primarily to employees, some organization
encourage employee to form cooperative credit societies with a view of fostering self help
rather than depending upon money lenders, whereas some organizations provide loans to
employees directly.

Of all the requirements of the workers decent and cheap housing accommodation is of
great significance. The problem of housing is one of the main causes for fatigue and worry
among employees and this comes in the way of discharging their duties effectively, most of
the organizations are located very far from towns where housing facilities are not available.
Hence most of the organizations built quarters nearer to factory and provided cheap and
decent housing facilities to their employees, while a few organization provide or arrange for
housing loans to employees and encourage them to construct houses.

Legal Aid:
Organization also provide assistance or aid regarding legal matters to employees as and
when necessary through company lawyers or other lawyers.
Employee Counseling:
Organization also provides counseling services to the employee regarding their
personal problems through professional counselors. Employee counseling reduces
absenteeism, turnover, tardiness, etc
Welfare organizations and Welfare officers :
Some large organization set up welfare organization with a view to provide all types of
welfare facilities at one centre and appointed welfare officer to provide welfare benefits
continuously and effectively to all employee fairly.

Holiday Homes:
As measures of staff welfare and in pursuance of governments policy, a few large
organizations established holiday homes at a number of hill stations, health resorts and other
centre with a low charge of accommodation , so as to encourage employees use this facility
for rest and recuperation in pleasant environment

Educational facilities :
Organization provide educational facilities include reimbursement of fees, setting up of
colleges, hostels, providing-in-aid to the other schools where a considerable number of
students are from the children of employees. Further the organization provides reading rooms
and libraries for the benefit of employees.

Organization provide other benefits like organizing games, sports with awards, setting
up of clubs, community service activities, Christmas gifts, Deewali and Pongal gifts, LTC
and awards, Productivity award etc.



A Relook to the workplace, states that HR policies are being made flexible. From
leaves to compensations, perks to office facilities, many companies are willing to customize
polices to suit different employee segments.

The older employees want social security benefits, younger employees want cash in
hand because they cant think of sticking to a company for many years and retire from the
same company. Therefore one jacket fits all will not be right to motivate the talents and
retain them.

Conventions and Recommendation of ILO (1949) sets forth a fundamental principle

at its 26th conference held in Philadelphia recommended some of the measures in the area of
welfare measures which includes adequate protection for life and health of workers in all
occupations, provision for child welfare and maternity protection, provision of adequate
nutrition, housing and facilities for recreation and culture, the assurance of equality of
educational and vocational opportunity etc.,

Report of National Commission on Labour (2002), Government of India, made

recommendations in the area of labour welfare measures which includes social security,
extending the application of the Provident Fund, gratuity and unemployment insurance etc.

Shobha Mishra &ManjuBhagat, in their Principles for Successful Implementation of

Labour Welfare Activities, sated that labour absenteeism in Indian industries can be reduced
to a great extent by providing good housing, health and family care, canteen, educational and
training facilities and provision of welfare activities.

The principle for successful implementation of labour welfare activities is nothing but
an extension of democratic values in an industrialized society. P.L.Rao, in his Labour
Legislation in the Making, opines that professional bodies like National Institute of
Personnel Management should constitute a standing committee to monitor the proceeding in
the Parliament regarding the labour welfare measures
Binoyjoseph,josephinjodey (2009), studies in the article points out that, the structure
of welfare states rests on a social security fabric. Government, employers, trade unions have
done a lot to promote the betterment of workers conditions.

David, A Decenzo (2001) and Stephen P. Robbinsin their book, Personnel / Human
Resource Management explained the various benefits and services provided by the
companies to their employees. According to them, the legally required benefits and services
include social security premiums, unemployment compensation, workers compensation and
state disability programs. They felt that the cost of the voluntary benefits offered appears to
be increasing.

Michael (2001) in his book, Human Resource Management and Human Relations
said that the provision of intra-mural and extra-mural welfare facilities help in improving the
quality of work life of employees thereby good human relations will develop among
different cadres of employees.

Punekar, Deodhar and Sankaran (2004) in their book, Labor Welfare, Trade
Unionism and Industrial Relations stated that labor welfare is anything done for the comfort
andimprovement, intellectual and social-well being of the employees over and above the
wages paid which is not a necessity of the industry.

Aswathappa (2010) in his book, Human Resource Management discussed the

various types of benefits and services provided to employees in terms of payment for time
not worked, insurance benefits, compensation benefits, pension plans etc. He also discussed
the ways to administer the benefits and services in a better way.
Research in common parlance refers to a search for knowledge. Once can also define
research as a scientific systematic search for pertinent information on a specific topic. In fact,
research is an art of scientific investigation. The Advanced Learners Dictionary of Current
English lays down the meaning of research as a careful investigation or inquiry especially
through search for new facts in any branch of knowledge. Some people consider research as
a movement, a movement from the known to the unknown. It is actually a voyage of
discovery. We all possess the vital instinct of inquisitiveness for when the unknown confronts
us, we wonder and our inquisitiveness makes us probe and attain full and fuller understanding
of the unknown. This inquisitiveness is the mother of all knowledge and the method, which
man employs for obtaining the knowledge of whatever the unknown, can be termed as
Definition of Research:
According to Redman and Mory: Research means systematized effort to gain new


Research design is the arrangement of activities for the collection and analysis of the
data in a manner that aims to combine relevance to the purpose with economy in
For this study the design used was descriptive. Descriptive design as the name itself
implies, is conducted to describe something.
This study describes the factors that lead to the performance appraisal system existing
Here the descriptive research was conducted to find out the information about the
factor and to spot light the areas that need the managements attention.

For collecting primary data, questionnaires method was followed. The questionnaires
were issued to collect the data. Interaction with the employees was also done in a informal
way. So as to gather information about the feeling of the respondent with regard to the topic
under investing.

To achieve the objective of the data for the present study was collected as under.
The primary data collection was done with the help of survey. A questionnaire
regarding labour welfare amenities was designed and administrated. All the information was
collected with help of face to face interview with workers.

The secondary data collection was possible with the help of official records, the past
project report and the general information collected with the help of the NICROME
This data can be collected using the following.

Employees have been taken from 5 departments Manufacturing & Research and
Development Department, Finance Department, Marketing Department, Material
management department, HRD/personnel/Admn. Which makes 100 as sample and it is a
stratified random sampling method.
The entire group from which a sample is chosen is known as sampling unit. The
research data was collected from employees of NICROME LEATHER PROCESSING


Total population was 1000 workers. Out of the total population the researcher
collected 10 percent i.e. 100 samples from the universe.

The technique used for the research is Probability Sampling because the population is
finite. The Sampling technique selected for the study is Simple random sampling technique.
It is one where respondents are selected from the total population.

Simple random sample is a group of subjects (a sample) chosen from a larger group
(a population). Each subject from the population is chosen randomly and entirely by chance
such that each subject has the same probability of being chosen at any stage during the
sampling process. This process and technique is known as Simple Random Sampling.

Probability sampling method is used for the study, as it is also known as simple
random sampling under this sampling design, every item of the universe has an equal
channel of inclusion in the sample. Random sampling from a finite population refers to that
method of sample selection which gives each possible sample combination an equal
probability of being picked up and each item in the entire population to have an equal chance
of being included in the sample.
Closed ended questionnaire designs are used in this project.

In this study Graphical Methods under pie charts are used for analysis.
Percentage Analysis and


To know that whether welfare facilities play an important role on the working of
employees, And to know when the employees are dissatisfied welfare facilities will
help them to get motivated.

Employees play an important role in the industrial production of the country. Hence,
organizations have to secure the cooperation of employees in order to increase the
production and to earn higher profits.

The cooperation of employees is possible only when they are fully satisfied with their
employer and the working conditions on the job.

In the past, industrialists and the employers believed that their only duty towards their
employees was to pay them satisfactory wages and salaries.



researcher has given insight into various organization environment factors.

This study will also help the management to reduce the job related problems, increase
motivational activities and develop the employees in such a way that their career goals are
achieved. This is an opportunity for the employees to give their feedback which aids the
management will do some alteration in the future welfare and other further facilities.
The suggestions and recommendations are also given at the end of the report. The
result of the study helps the management to know about the shortcoming in managing
employees and that also encourage them to take action to reduce their shortcomings.
The scope of the study is to find out how for the existing welfare schemes cater to the
requirement of the employee of NICROME LEATHER PROCESSING
MANUFACTURING INDUSTRY AT CHENNAI. The study will be able to throw light on
the dark spots where it need some sort of improvement in the welfare scheme that has been
implementing. The purpose of the study is to measure the employees attitude regarding the
welfare measures provided in the company.


To study the existing welfare facilities provided to the employees.

To know the employees opinion about the present welfare facilities.
To study the satisfaction of workers towards the present welfare facilities.

To study the employees perception towards the welfare facilities provided by the
To study the welfare facilities provided by the organization.
To study the welfare facilities recommended by the government.
To give some suggestions to the company about welfare facilities of company.
To boost up employees moral.


The study was purely based on the information given by the employees and there are
chances for gave wrong data.
The time period was not sufficient for the study
The sample size is 100, so the employees opinion may not reflect the exact scenario.
Employees are very busy in their work so they gave answers very much in the
questionnaire method.
Certain employees were biased in answering to the questions.
Some employed are illiterate and may not be able to fill up the questionnaire

1. Name:
2. Age:
a) Below 20 b) 21-30 c) 31-40 d) 41-50 e) Above 50
3. Category
a) Highly skilled b) Skilled c) Unskilled
4. Department
a) Sales b) Marketing c) Research d) HR e) Finance
5. Gender
a) Male b) Female
6. Marital status
a) Single b)Married
7. Education level
a) 10-12 b) Diploma-UG c) PG
8. Length of service:
a) Below 5years b) 6-10 years c) 11-15 years d) 16-20 years e)Above 20

9. Please provide the following rates:

(1.Highly satisfied, 2.Satisfied, 3. Neutral, 4.Dissatisfied, 5.Highly dissatisfied)

S.No Welfare Highly satisfied neutral dissatisfied Highly

measures satisfied dissatisfied
1 Drinking water
2 Latrines,
3 Canteen
4 Crches
5 Uniform
6 Counseling for
7 Regular medical
8 Recreation
9 Shift timings
10 Leave benefits
11 Gratuity
12 Provident fund
13 Suggestion box
14 Staff association
15 Training
16 Housing
17 transportation
18 Pay advance
19 Overtime
20 Shift
21 Festival
22 Health insurance
23 Maternity
24 Medical benefits
to family
25 Wards education