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Lampiran Keputusan Direktur Jenderal Perhubungan Udara

Nomor : SKEP / 239 / IX / 1998

Tanggal : 18 September 1998

NUMBER 21-99


Revision : 1
Date : September 1998



1. Purpose : This Advisory Circular has been prepared to guide and assist
all manufacturers and DGCA personnel in the issuance of
Service Bulletin (SB).

2. References : This Advisory Circular is advisory only and should be used in

accordance with the applicable regulation.

3. Revision : Revisions of this Advisory Circular should be approved by the

Directorate General Of Civil Aviation.



NIP. 120038217



1. Regulatory Reference ... 1

2. Definition .. 1

3. Approval 2

4. Classification ... 2

5. Responsibilities .. 2

6. Publication .. 3

7. Service Bulletin Index ... 6


1. Regulatory Reference
CASR A 21-Paragraph 21-99, Required design changes
CASR Part A39, Airworthiness Directive

2. Definitions

(a). Service Bulletin is the document prepared by the manufacturer of a product or

appliance to provide technical information on changes to the type design to the
product or appliance. It may also provide technical information on inspections
and repairs to be applied on a product or appliance. A service bulletin is used to
transmit actions which require a record of accomplishment. A service bulletins
is made available to all operators of the product or appliance.

(b). Service Letter is the document prepared by the manufacturer of a product or

appliance to provide information or to request service information from the
operator of the product or appliance. Changes to the type design and actions
that require a record of accomplishment are not included in service letters, but
are subjects to service bulletins.

(c). Product is an aircraft, aircraft engine or propeller.

(d). Appliance is defined as any instrument, mechanism, equipment, part,

apparatus, appurtenance, or accessory, including communications equipment,
that is used or intended to be used in operating or controlling an aircraft in
flight, is installed in or attached to the aircraft, and is not part of an airframe,
engine, or propeller.
3. Approval
All service bulletins are reviewed and approved by DGCA. DGCA approval of a
service bulletin can only been granted after DGCA approval of the corresponding
changes to type design, inspection method or repair.

Service bulletins must be approved by the DGCA prior to their distribution to


Service letters do not address embodiment of changes to type design, inspection or

repair and therefore are not approved by the DGCA.

4. Classification
Service bulletins are classified in three categories

(a) Mandatory : When an unsafe conditions is discovered, a mandatory service

bulletins is issued in accordance with CASR 21-99 and CASR Part A39 to
correct the unsafe condition. These service bulletins are covered by an
Airworthiness Directive (AD) as required by CASR A39. When the unsafe
condition requires immediate action from the operators, mandatory service
bulletin is released by telegraph or fax.

(b) Recommended : When a failure or disfunctioning may reduce the level of

safety of the product or appliance without generating an unsafe condition as
defined per CASR Part A39 or, when change in type design can contribute to
the safety of the product or appliance.

(c) Optional : When the service bulletin is not mandatory or recommended.

5. Responsibilities
(a) It is the responsibility of the manufacturer to develop release and update
service bulletins in order to provide the operators of the product with the
necessary information to maintain or improve the safety of the product. All
service bulletins including their revisions must be approved by DGCA before
their distribution to the operators.
(b) Service Bulletins shall be practical from the operators stand point, i.e. they
shall not required new parts when old parts may be repaired or reworked, but
shall, wherever practicable, include instruments and lists of new parts to allow
the operator to select either method.
(c) Review of the technical content and approval of service bulletin is the
responsibility of the DGCA specialist in the Certification Team responsible for
the certification or approval of the product. When necessary the Project
Manager (PM) will assist to ensure that adequate coordination within the
certification team and other Sub Directorate is accomplished.

(d) The classification of service bulletin is proposed by the manufacturer to DGCA,

who may accept the classification or, if necessary required a change to the

6. Publication
(a) Separate service bulletins shall be issued to cover each subject and shall
describe changes that fall into the following categories :

1. Modification to the aircraft, engine, accessory including embedded software.

Including modifications which affect performance, improve reliability,
increase safety or operation, provide improved economy or facilitate
maintenance or operation.

2. Substitution of one part with another superseding part only when it is not
completely interchangeable both functionally and physically, or when the
change is considered to be sufficiently urgent or critical that special
scheduling or record of accomplishment will be required.

3. Substitution of one embedded software program by another which changes

equipment function and the part number of the programmed memory
device, requiring a record of accomplishment.

4. Special inspections or checks required to maintain the aircraft, engine, or

accessories in safe operating condition.

(i) One time inspections or checks to detect a flaw or manufacturing error.

(ii) Special inspections or checks required to be performed until a
corrective action can be taken. The modification information may be
issued as a revision to the same service bulletin that transmits the
inspection instructions.
(iii) Special functional checks of an urgent nature required to detect an
incipient failure, such as pressure checks, functional checks, etc.
5. Reduction of existing file limits or establishment of first time life limits for

6. Conversions from one engine model to another.

7. Changes affecting the interchangeability or intermixability of parts.

(b) Service Bulletins must not be used to cover routine recommended inspections
or checks, standard repairs, or revisions to maintenance practices or shop
procedures. These shall be covered as revisions to the manufacturers
Maintenance, Structural Repair, or Component Maintenance Manual as

(c) Application of Standard Numbering System

1. The service bulletin number shall consist of a product or equipment

identification number, ATA chapter number, issue sequence number.

2. For the printed media, each page shall bear the service bulletin number.
The page number shall be placed immediately below the service bulletin
number. In addition, the first page of the service bulletin shall state the total
number of pages included in the complete service bulletin. ATA specification
100 chapter numbers must be used to identify the subject or discipline.

Example :

Service Bulletin :

CN235 25 0101
Page 1 of 12
Identification No : CN 235
ATA Chapter No : 25 (equipment/furnishing)
Order number : 0101 (101 Service Bulletins released to date for
CN235 concerning equipment/furnishing)

(d) Service Bulletins should follow the format outlined in ATA specification 100
(chapter 2.7.4) as follows :

1. Planning Information

(i) Effectivity (Type, model, version, serial number)

(ii) Concurrent Requirements
(iii) Reason (purpose of the modification, replacement or inspection)
(iv) Description
(v) Compliance (Manufacturers recommendations for accomplishment)
(vi) Approval (Statement from the Airworthiness Authority)
(vii) Manpower (provided for general guidance in operators modification
(viii) Weight and Balance
(ix) Electrical Load Data
(x) Software Accomplishment Summary
(xi) References
(xii) Other Publication Affected

2. Material Information
(i) Material Price and Availability
(ii) Industry Support Information
(iii) Material Necessary for Each Aircraft/Engine/Component
(iv) Material Necessary for Each Space
(v) Re identified Parts
(vi) Tooling Price and Availability

3. Accomplishment Instructions
This section shall contain step-by-step instructions for accomplishing the
work, as follows :

(i) Section defining the conditions to apply the service bulletin (i.e.
aircraft in maintenance status,)

(ii) Section detailing the different actions/operations to allow the

embodiment of the modification, replacement or inspections.

(iii) Section detailing the embodiment of the modification, replacement

(i.e removed of previous parts and installation of new areas) or

(iv) Section detailing all the checks or test that must be performed to
control the functioning of the equipment, systems or parts affected by
the service bulletin.

(v) Section detailing the different actions to close the job concerning the
application of the service bulletin.

4. Appendix, when applicable

(e) Revisions :

1. When necessary the manufacturer must update the service bulletin.

2. This updating can be complete or partial and will be carried out by reissuing
the affected pages.

3. A cover sheet must be attached to each updated issue of that service

bulletin in order to clearly state the reason for the revision and the
references of the previous revisions.

4. Service bulletin revisions shall be identified in the service bulletin number,

for example :

CN235-25-0101 Revision 1

7. Service Bulletin Index

A list of all service bulletins (Service Bulletin Index) must be published and
periodically updated by the manufacturer for each aircraft, aircraft engine and
propeller type. The information released in the Service Bulletin Index will consist of
service bulletin numbers, title/subject, effectivity, date of issue, revision numbers and
dates of revisions.