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School Experience Survey: Staff 2016

Welcome to the 2016 School Experience Survey for School Employees!

This survey is designed to provide schools with data useful for fostering a positive learning and working
environment that promotes academic success among all students. Your survey participation is very important so
that we have accurate and useful data.

Answer the questions based on your experiences only at the school that asked you to complete it, not your
experiences with the district overall or another school where you might also work. Questions about staff or adults
at the school refer to ALL staff administrators, teachers, teaching assistants, counselors, and all other
certificated and classified staff.

All responses are anonymous and confidential. A few questions ask for personal information, such as the work you
do at the school, how long you have done it, and your race/ethnicity, but the survey reports will contain only
percentages for all respondents combined. If there are fewer than 5 respondents in any group, those data are not
made available.

Thank you for taking this survey!

Once you have answered the questions on a page, click Next at the bottom of the page. To go back to a previous
question, click Previous. Do NOT use the back and forward buttons on your browser. This survey will take roughly
30 minutes and must be completed in one sitting. If you exit the survey before completing it, your response will be
incomplete and you will need to start over.

What is your position at this school?*

( ) Principal
( ) Other Administrator (e.g., AP)
( ) Teacher
( ) School Administrative Assistant (SAA)
( ) Other Member of the School Staff

Please select your school from the following list. Schools that start with a number are listed first, followed by all
remaining schools in alphabetical order.*

You indicated that you are a(n) [question("option title"), id="6"] at [question("option title"), id="297"]. Is this
correct?*

( ) No
( ) Yes

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Questions for All Staff

DIRECTIONS: Please select your answers to the following questions based on your experiences at
[question("option title"), id="297"] this year. There are no right or wrong answers. We will not share your
answers with anyone.

Please indicate how much you agree or disagree with the following statements about this school. If the question is not
applicable to your job, and you could not know enough to answer it, mark Not Applicable (N/A).*

Strongly Strongly
Agree Disagree N/A
Agree Disagree

1. This school is a supportive and inviting place () () () () ()


for students to learn.

2. This school sets high standards for academic () () () () ()


performance for all students.

3. This school promotes academic success for all () () () () ()


students.

4. This school emphasizes helping students () () () () ()


academically when they need it.

5. This school emphasizes teaching lessons in () () () () ()


ways relevant to students.

6. This school encourages students to enroll in () () () () ()


rigorous courses (such as honors and AP),
regardless of their race, ethnicity, or nationality.

7. Students' backgrounds are valued at this school. () () () () ()

8. At this school, decisions are made based on () () () () ()


students needs and interests.

9. Adults at this school expect students to go to () () () () ()


college.

10. Students at this school have sufficient access to () () () () ()


the Internet using a computer, tablet, or other
device.

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11. At this school parents treat staff with respect. () () () () ()

12. At this school parents treat teachers with () () () () ()


respect.

13. Parents talk to me about how to help their child () () () () ()


learn at home.

14. At this school, parents are partners with the () () () () ()


school in decisions made about their children's
education.

Questions for All Staff

Please indicate how much you agree or disagree with the following statements about this school.*

Strongly Strongly
Agree Disagree N/A
Agree Disagree

15. This school is a supportive and inviting place for () () () () ()


staff to work.

16. This school promotes trust and collegiality among () () () () ()


staff.

17. This school promotes personnel participation in () () () () ()


decision-making that affects the school practices and
policies.

18. This school's goals for student achievement are () () () () ()


clear and well-defined.

19. The school's policies and practices are aligned to () () () () ()


the school's goals.

20. I feel comfortable talking with the school () () () () ()


leadership about issues and concerns.

21. I have the technology I need at this school to do () () () () ()


my job well.

22. I have the materials I need to do my job well. () () () () ()

23. I get the help I need to communicate with parents. () () () () ()

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Please respond to the following questions about the adults at your school.*

Nearly All Most Some Few Almost


Adults Adults Adults Adults None

24. How many adults at this school have close () () () () ()


professional relationships with one another?

25. How many adults at this school support and () () () () ()


treat each other with respect?

26. How many adults at this school feel a () () () () ()


responsibility to improve this school?

Questions for All Staff

Please indicate how much you agree or disagree with the following statements about this school this year.*

Don't
Strongly Strongly
Agree Disagree Know
Agree Disagree
or N/A

27. This school clearly communicates to () () () () ()


students the consequences of breaking school
rules.

28. Rules in this school are made clear to () () () () ()


students.

29. Students know how they are expected to () () () () ()


act.

30. Students know what the rules are. () () () () ()

31. This school makes it clear how students are () () () () ()


expected to act.

32. This school handles discipline problems () () () () ()


fairly.

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33. This school effectively handles student () () () () ()
discipline and behavioral problems.

34. Adults at this school treat all students with () () () () ()


respect.

35. The school rules are fair. () () () () ()

36. I have received professional development () () () () ()


on preventing bullying.

37. I address bullying that occurs in my school. () () () () ()

38. I feel safe in the neighborhood around my () () () () ()


school.

39. I feel safe on school grounds during the () () () () ()


day.

Please indicate how much of a problem you feel these issues are at this school.*

Insignificant Mild Moderate Severe


Problem Problem Problem Problem

40. Harassment or bullying among students? () () () ()

41. Physical fighting between students? () () () ()

42. Disruptive student behavior? () () () ()

43. Racial/ethnic conflict among students? () () () ()

44. Lack of respect of staff by students? () () () ()

45. Please indicate how much you agree or disagree with the following statement: "Our school has a technology
plan."*

( ) Strongly Agree ( ) Agree ( ) Disagree ( ) Strongly Disagree

46. Please indicate how much you agree or disagree with the following statement: "Generally speaking, my technology
issues are resolved within an acceptable time period."*

( ) Strongly Agree ( ) Agree ( ) Disagree ( ) Strongly Disagree ( ) N/A

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47. The computer assigned to me is:*

( ) Less than 2 years old


( ) 2 to 5 years old
( ) More than 5 years old
( ) No computer is assigned to me

48. What can ITD do better to serve offices and schools? *

Questions for Teachers Only

Please indicate how much you agree or disagree with the following statements about this school this year.*

Strongly Strongly
Agree Disagree
Agree Disagree

49. Professional development related to instructional () () () ()


technology has changed the way that I am designing
instruction.

50. My students use technology at home to complete () () () ()


assignments.

51. I am confident in my ability to support instruction () () () ()


through the use of technology.

52. I am confident in my ability to use technology to () () () ()


differentiate instruction.

53. Have you administered at least one SBAC interim assessment this year? *

( ) Yes
( ) No

54. If yes, what obstacles did you encounter? Please select all that apply.*

[ ] Availability
[ ] Activating student accounts
[ ] Internet connectivity/speed

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[ ] Technical problem with a device/computer
[ ] Insufficient guidance/staff training

How strongly do you agree or disagree with each statement about your experience teaching at this year?*

Strongly Strongly
Agree Disagree
Agree Disagree

55. I enjoy teaching at this school. () () () ()

56. I have sufficient autonomy to implement an () () () ()


instructional program that meets the needs of my students.

57. The professional development at this school is () () () ()


differentiated for my level of teaching experience.

58. What I learn in our school professional development () () () ()


meetings addresses my students' needs.

59. The Educator Development and Support process for () () () ()


teachers helps me improve my teaching and learning.

60. In which of the following annual teacher evaluations have you participated? *

Yes No

School Year 2015-16: Educator Development and Support Teachers (EDST) () ()

School Year 2014-15: Teacher Growth and Development Cycle (TGDC) () ()

School Year 2013-14: Teacher Growth and Development Cycle (TGDC) () ()

In your professional development (training, grade-level and departmental-level meetings, etc.), about how often did
you do the following this year? *

Always Often Sometimes Rarely Never

61. Observed the instruction of my colleagues to () () () () ()


get ideas for my own instruction.

62. With my colleagues, I examine evidence of () () () () ()


student understanding/mastery (e.g., test data,
student work) to improve my instruction.

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63. Worked in grade-level or department-level () () () () ()
teams to review and align grading practices.

How often does school leadership do the following?*

Always Often Sometimes Rarely Never

64. Visit your () () () () ()


classroom to observe
you teach.

65. Provide useful () () () () ()


feedback to you based
on their observations.

Questions for Teachers Only

How strongly do you agree or disagree with these statements about readiness, support, and implementation of the
California State Standards at your school this year? *

Strongly Strongly
Agree Disagree
Agree Disagree

66. Administrators and teachers at this school are working () () () ()


to develop a shared understanding of how to implement
the State Standards.

67. Leaders at this school have set clear expectations for () () () ()


practice aligned to State Standards.

68. Professional learning at this school facilitates a deep () () () ()


understanding of standards based practice.

69. At this school, we use student assessments aligned () () () ()


with the State Standards.

70. Families at this school support the instructional () () () ()


changes required by the State Standards.

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71. Resource decisions at this school (staffing, time, and () () () ()
materials) support the successful implementation of the
State Standards.

72. Teachers at this school have changed their () () () ()


instructional practice as a result of the State Standards.

How strongly do you agree or disagree with these statements about your students?*

Strongly Strongly
Agree Disagree N/A
Agree Disagree

73. Students collaborate with one another to edit () () () () ()


their writing to make it better.

74. Students use evidence from content-rich non- () () () () ()


fiction text to support their ideas.

75. Students use academic language in their verbal () () () () ()


and written communications.

76. Students demonstrate conceptual understanding () () () () ()


of major topics in their grade level.

77. Students demonstrate procedural skills with () () () () ()


speed and accuracy.

78. Students make hypotheses and test them. () () () () ()

79. Students connect what they are learning with () () () () ()


things that are happening in the world now.

Questions for Teachers Only

The section below is about English learners.

80. During the past year, how often did you communicate each individual English Learners progress toward
reclassification as Fluent English Proficient (RFEP) to parents or students?*

( ) I have no English learner students ( ) I did not communicate any information ( ) One time this year ( ) Two
times this year ( ) Three or more times this year

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81. On average, how many minutes a day do you spend teaching ELD (Elementary Teachers only)?
(Use whole numbers only, with no text.)*

( ) Number of Minutes:: _________________________________________________


( ) Not Applicable.

82. I use CELDT scores to plan instruction for _____ of my English learner students.*

( ) I have no English learner students. ( ) None ( ) Few ( ) Many ( ) All

83. I know which of my students are long-term English learners (LTEL), defined as enrolled in a US school for more
than 5 years and not reclassified as Fluent English Proficient?*

( ) I have no English learner students. ( ) Strongly Agree ( ) Agree ( ) Disagree ( ) Strongly Disagree

Questions for Teachers Only

This section is about A-G requirements

84. During the past academic year, how often have you communicated individual students progress toward meeting A-
G requirements to students?*

( ) Very often ( ) Often ( ) Sometimes ( ) Rarely ( ) Never ( ) N/A

How strongly do you agree or disagree with the following statements about A-G requirements?*

Strongly Strongly
Agree Disagree N/A
Agree Disagree

85. I am comfortable communicating the () () () () ()


requirements for meeting the A-G course
sequence to parents and students.

86. I know how the A-G courses I teach fit into () () () () ()


the A-G course sequence.

87. I know how to determine progress on A-G () () () () ()


requirements for my students.

88. I am comfortable making suggestions to () () () () ()


parents and/or students on next classes to take in
the A-G course sequence.

10
Questions for Teachers Only

The next few items are about Social and Emotional Learning (SEL).

Social and Emotional Learning includes student skills and attitudes in self management and social awareness.

In the past 30 days, how many of your students in your elementary or 3rd period classroom did the following?*

All Many Some Few None N/A

89. Persisted when tasks became () () () () () ()


challenging?

90. Paid attention and maintained () () () () () ()


focus?

91. Allowed others to speak () () () () () ()


without interruption?

92. Were respectful of others' () () () () () ()


points of view?

93. To what extent is teaching students social and emotional skills happening in your school?*

( ) Not really taught in my school ( ) In some teachers' curricula but not in others ( ) Happening on a programmatic
basis school wide ( ) Not sure

Questions for Teachers Only

How strongly do you agree or disagree with the following statements about your school?*

Strongly Strongly
Disagree Agree N/A
Disagree Agree

94. Teachers in this school feel that it is a part of () () () () ()


their job to prepare students academically to
succeed in college

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95. Teachers in this school feel that it is a part of () () () () ()
their job to help students with the college
application process

96. Teachers in this school encourage students () () () () ()


who might not be considering college to do so

97. Teachers in this school use class time to help () () () () ()


students prepare their college essays

98. Teachers in this school use time outside of () () () () ()


class to help students prepare their college essays

99. Teachers in this school use class time to help () () () () ()


students complete and submit college applications

100. Teachers in this school use time outside of () () () () ()


class to help students complete and submit college
applications

101. Teachers meet to examine student () () () () ()


performance data

102. Teachers collaborate with one another by () () () () ()


department, SLC, or grade level about curricular
or instructional issues

103. Do teachers have common planning time in teams to discuss instruction and academic supports for students?*

( ) Yes
( ) No
( ) Don't know

104. About how often do teachers in your school participate in common planning related to instruction and academic
supports? *

( ) Less than once a month


( ) About once a month
( ) Two to three times per month
( ) Weekly
( ) Two to three times per week
( ) Daily
( ) Other (specify): _________________________________________________*
( ) None of the above

12
( ) Don't know

Questions for Principals Only

Please answer the following questions based on your experiences as a principal at this year.

49. Which interim assessments do you plan to administer in 2016-17? Please select all that apply.*

[ ] Smarter Balanced Assessment Consortiums Interim Assessment Blocks in English/Language Arts for Grades 3rd -
11th
[ ] Smarter Balanced Assessment Consortiums Interim Assessment Blocks in Mathematics for Grades 3rd -11th
[ ] LAUSDs CA State Standards-based interim assessments in ELA
[ ] LAUSDs CA State Standards-based interim assessments in Mathematics
[ ] LAUSDs California State Standards-based assessments for History/Social Science
[ ] LAUSDs California State Standards-based assessments for Science
[ ] CCSS-based interim assessments in ELA determined by the school and with approval of the Local District
Superintendent
[ ] CCSS-based interim assessments in Mathematics determined by the school and with approval of the Local District
Superintendent
[ ] I do not plan to administer interim assessments.

In your leadership role this year, about how frequently did you do the following?*

Always Often Sometimes Rarely Never

50. Met regularly with administrative () () () () ()


colleagues outside the school to problem-solve
school challenges.

51. Assisted teachers in learning how to work () () () () ()


successfully with colleagues.

52. Developed partnerships to connect () () () () ()


teachers, families, and community
stakeholders.

53. Please indicate how much you agree or disagree with the following statement: "The professional development I
receive from my Local District helps me improve my leadership."

( ) Strongly Agree ( ) Agree ( ) Disagree ( ) Strongly Disagree

13
How strongly do you agree or disagree with these statements about readiness, support, and implementation of the State
Standards at your school this year?*

Strongly Strongly
Agree Disagree
Agree Disagree

54. Administrators and teachers at this school are working to () () () ()


develop a shared understanding of how to implement the
State Standards.

55. At this school I have set clear expectations for practice () () () ()


aligned to State Standards.

56. Professional learning at this school facilitates a deep () () () ()


understanding of standards-based practice.

57. At this school, we use student assessments aligned with () () () ()


the State Standards.

58. Families at this school support the instructional changes () () () ()


required by the State Standards.

59. Resource decisions at this school (staffing, time, and () () () ()


materials) support the successful implementation of the State
Standards.

60. Teachers at this school have changed their instructional () () () ()


practice as a result of the State Standards.

Questions for Principals Only - SARC

61. Mark all the applicable opportunities for parent involvement at your school. This information is required for the
School Accountability Report Card (SARC) which will be posted online and available to the public (Check ALL that
apply.) *

[ ] Advisory Council
[ ] Governance Council
[ ] PTA/PTO
[ ] Classroom Volunteer
[ ] Office Volunteer
[ ] Supervision Volunteer

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[ ] Fund Raising
[ ] School Beautification
[ ] Other (Please Specify):: _________________________________________________

62. Please indicate the sufficiency of your Visual and Performance Arts (VAPA) instructional materials in terms of
being current, high quality, and available to students for the 2015-16 school year:*

( ) Sufficient
( ) Insufficient
( ) Don't know

If you answered insufficient, what percentage of students will lack VAPA materials?*

_________________________________________________

Questions for Principals Only

The next few items are about A-G requirements

How strongly do you agree or disagree with the following statements about A-G requirements?*

Strongly Strongly
Agree Disagree N/A
Agree Disagree

63. I am comfortable communicating the () () () () ()


requirements for meeting the A-G course
sequence to parents and students.

64. I know how to determine progress on A- () () () () ()


G requirements for my students.

65. I am comfortable making suggestions to () () () () ()


parents and/or students on next classes to
take in the A-G course sequence.

The following questions are about Social and Emotional Learning (SEL).

Social and Emotional Learning includes student skills and attitudes in self management and social awareness.

15
How strongly do you agree or disagree with the following statements?*

Strongly Strongly Don't


Agree Disagree
Agree Disagree Know

66. My school has integrated () () () () ()


social-emotional learning into
existing academic subjects.

67. My school has implemented () () () () ()


social-emotional learning into
programs/courses outside of
existing academic subjects.

68. To what extent is teaching students social and emotional skills happening in your school?*

( ) Not really taught in my school ( ) In some teachers' curricula but not in others ( ) Happening on a programmatic
basis school wide ( ) Not sure

Customer Service Questions for Principals, Other Administrators, and SAAs Only

These items are about Customer Service

In an effort to improve Customer Service for schools, please answer the following questions about your experience
with the following offices. Focus on experiences where you contacted the office on behalf of your school, rather
than for yourself.

1. During the 2015-16 school year, which of the following offices have you interacted with on a regular basis? (Check
all that apply.) *

[ ] Local District - Operations Center


[ ] Local District - Instructional Center
[ ] Local District Parent, Community, and Student Services
[ ] Division of Instruction
[ ] Division of Special Education
[ ] Multilingual and Multicultural Education Department
[ ] Human Resources (Certificated)
[ ] Personnel Commission (Classified)
[ ] Procurement Services Division
[ ] Complex Project Manager (M&O)
[ ] My Integrated Student Information System (MiSiS) Support
[ ] Information Technology (IT) Support
16
[ ] Budget Services & Financial Planning
[ ] Charter Schools Division

Customer Service Questions for Principals, Other Administrators, and SAAs Only

2. Rate the customer service provided by each department you have interacted with on a regular basis.

When you interacted with your Local District Office of Operations this year, how frequently did the office meet each
of the following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is courteous. () () () () ()

Accessible: The department's staff is available () () () () ()


when I need them.

Responsive: The department's staff responds to () () () () ()


my needs in a timely manner.

Effective: The responses provided by this () () () () ()


department help me meet my needs.

Satisfied: Overall, I am satisfied with the () () () () ()


products/services provided by this office.

When you interacted with your Local District Office of Instruction this year, how frequently did the office meet each
of the following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is courteous. () () () () ()

Accessible: The department's staff is available () () () () ()


when I need them.

Responsive: The department's staff responds to () () () () ()


my needs in a timely manner.

Effective: The responses provided by this () () () () ()


department help me meet my needs.

17
Satisfied: Overall, I am satisfied with the () () () () ()
products/services provided by this office.

When you interacted with your Local District Parent Community and Student Services office this year, how
frequently did the office meet each of the following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is courteous. () () () () ()

Accessible: The department's staff is available () () () () ()


when I need them.

Responsive: The department's staff responds to my () () () () ()


needs in a timely manner.

Effective: The responses provided by this () () () () ()


department help me meet my needs.

Satisfied: Overall, I am satisfied with the () () () () ()


products/services provided by this office.

When you interacted with the Division of Instruction this year, how frequently did the office meet each of the
following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is courteous. () () () () ()

Accessible: The department's staff is available () () () () ()


when I need them.

Responsive: The department's staff responds to () () () () ()


my needs in a timely manner.

Effective: The responses provided by this () () () () ()


department help me meet my needs.

Satisfied: Overall, I am satisfied with the () () () () ()


products/services provided by this office.

18
When you interacted with the Special Education Division this year, how frequently did the office meet each of the
following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is courteous. () () () () ()

Accessible: The department's staff is available () () () () ()


when I need them.

Responsive: The department's staff responds to () () () () ()


my needs in a timely manner.

Effective: The responses provided by this () () () () ()


department help me meet my needs.

Satisfied: Overall, I am satisfied with the () () () () ()


products/services provided by this office.

When you interacted with the Multilingual and Multicultural Education Department this year, how frequently did
the office meet each of the following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is courteous. () () () () ()

Accessible: The department's staff is available () () () () ()


when I need them.

Responsive: The department's staff responds to () () () () ()


my needs in a timely manner.

Effective: The responses provided by this () () () () ()


department help me meet my needs.

Satisfied: Overall, I am satisfied with the () () () () ()


products/services provided by this office.

When you interacted with Human Resources (certificated staff) office this year, how frequently did the office meet
each of the following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is courteous. () () () () ()

Accessible: The department's staff is available () () () () ()


when I need them.

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Responsive: The department's staff responds to () () () () ()
my needs in a timely manner.

Effective: The responses provided by this () () () () ()


department help me meet my needs.

Satisfied: Overall, I am satisfied with the () () () () ()


products/services provided by this office.

When you interacted with the Personnel Commission (classified staff) this year, how frequently did the office meet
each of the following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is () () () () ()


courteous.

Accessible: The department's staff () () () () ()


is available when I need them.

Responsive: The department's staff () () () () ()


responds to my needs in a timely
manner.

Effective: The responses provided () () () () ()


by this department help me meet
my needs.

Satisfied: Overall, I am satisfied () () () () ()


with the products/services provided
by this office.

When you interacted with the Procurement Services Division this year, how frequently did the office meet each of the
following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is courteous. () () () () ()

Accessible: The department's staff is available () () () () ()


when I need them.

Responsive: The department's staff responds to () () () () ()


my needs in a timely manner.

Effective: The responses provided by this () () () () ()


department help me meet my needs.

20
Satisfied: Overall, I am satisfied with the () () () () ()
products/services provided by this office.

When you interacted with your Complex Project Manager (M&O) office this year, how frequently did the office meet
each of the following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff () () () () ()


is courteous.

Accessible: The department's () () () () ()


staff is available when I need
them.

Responsive: The department's () () () () ()


staff responds to my needs in a
timely manner.

Effective: The responses provided () () () () ()


by this department help me meet
my needs.

Satisfied: Overall, I am satisfied () () () () ()


with the products/services
provided by this office.

When you interacted with MiSiS Support this year, how frequently did the office meet each of the following standards
of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff () () () () ()


is courteous.

Accessible: The department's staff () () () () ()


is available when I need them.

Responsive: The department's staff () () () () ()


responds to my needs in a timely
manner.

Effective: The responses provided () () () () ()


by this department help me meet
my needs.

21
Satisfied: Overall, I am satisfied () () () () ()
with the products/services
provided by this office.

When you interacted with Information Technology (IT) Customer Support this year, how frequently did the office
meet each of the following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is () () () () ()


courteous.

Accessible: The department's staff () () () () ()


is available when I need them.

Responsive: The department's staff () () () () ()


responds to my needs in a timely
manner.

Effective: The responses provided () () () () ()


by this department help me meet
my needs.

Satisfied: Overall, I am satisfied () () () () ()


with the products/services provided
by this office.

When you interacted with Budget Services and Fiscal Planning this year, how frequently did the office meet each of
the following standards of customer service?*

Always Often Sometimes Rarely Never

Courtesy: This department's staff is () () () () ()


courteous.

Accessible: The department's staff is () () () () ()


available when I need them.

Responsive: The department's staff () () () () ()


responds to my needs in a timely
manner.

Effective: The responses provided by () () () () ()


this department help me meet my
needs.

22
Satisfied: Overall, I am satisfied with () () () () ()
the products/services provided by this
office.

When you interacted with Charter Schools Division this year, how frequently did the office meet each of the following
standards of customer service? *

Always Often Sometimes Rarely Never

Courtesy: This department's staff () () () () ()


is courteous.

Accessible: The department's staff () () () () ()


is available when I need them.

Responsive: The department's staff () () () () ()


responds to my needs in a timely
manner.

Effective: The responses provided () () () () ()


by this department help me meet
my needs.

Satisfied: Overall, I am satisfied () () () () ()


with the products/services
provided by this office.

Customer Service Questions for Principals, Other Administrators, and SAAs Only

3. Thinking of all of the offices you have interacted with during the 2015-16 school year, which one office has been
most helpful?*

( ) Local District Operations


( ) Local District - Instruction
( ) Local District Parent, Community, and Student Services
( ) Division of Instruction
( ) Division of Special Education
( ) Multilingual and Multicultural Education Department
( ) Human Resources (Certificated)
( ) Personnel Commission (Classified)
( ) Procurement Services Division

23
( ) Complex Project Manager (M&O)
( ) My Integrated Student Information System (MiSiS) Support
( ) Information Technology (IT) Support
( ) Budget Services & Financial Planning
( ) Charter Schools Division
( ) Other

If you selected Other please write that offices name:*

_________________________________________________

4. Why has this office been the most helpful?


(Please do not identify any individual staff member by name.)*

Thinking of all of the offices you have interacted with during the 2015-16 school year, which office has been least
helpful?*

( ) Local District Operations


( ) Local District - Instruction
( ) Local District Parent, Community, and Student Services
( ) Division of Instruction
( ) Division of Special Education
( ) Multilingual and Multicultural Education Department
( ) Human Resources (Certificated)
( ) Personnel Commission (Classified)
( ) Procurement Services Division
( ) Complex Project Manager (M&O)
( ) My Integrated Student Information System (MiSiS) Support
( ) Information Technology (IT) Support
( ) Budget Services & Financial Planning
( ) Charter Schools Division
( ) Other

If you selected Other please write that offices name:*

_________________________________________________

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5. Why has this office been the least helpful?
(Please do not identify any individual staff member by name.)*

Your Background

These last few items are about your background.

You indicated your role is [question("option title"), id="6"]. Which if any additional role(s) do you have at this
school? (Mark all that apply.)*

[ ] Teacher
[ ] Special Education teacher
[ ] Administrator
[ ] Prevention staff nurse, or health aide
[ ] Counselor, psychologist
[ ] Police, resource officer, or safety personnel
[ ] Paraprofessional, teacher assistant, or instructional aide
[ ] Other certificated staff (e.g., librarian)
[ ] Other classified staff (e.g., janitor, secretarial or clerical, food service)
[ ] Other service provider (e.g., speech, occupational, physical therapist)

Do you provide counseling services to high school students (e.g., students in any of the grades 9 through 12)?
*

( ) Yes
( ) No

Do you provide services to the following types of students? (Mark all that apply.)*

[ ] Migrant Education
[ ] Special Education
[ ] English Learners
[ ] None of the above

How many years have you worked, in any position, at this school?*

( ) Less than one year


( ) 1 to 2 years
( ) 3 to 5 years

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( ) 6 to 10 years
( ) Over 10 years

How many years have you worked at any school in your current position (e.g., teacher, counselor, administrator, food
service)?*

( ) Less than one year


( ) 1 to 2 years
( ) 3 to 5 years
( ) 6 to 10 years
( ) Over 10 years

What is your race or ethnicity?*

( ) African American (Not Hispanic)


( ) American Indian or Alaska Native
( ) Asian or Pacific Islander
( ) White (Not Hispanic)
( ) Hispanic or Latino/a
( ) Other or Multi-ethnic

Questions for High School Counselors Only

Transition to Ninth Grade

First, we have a question about the transition to high school.

1) Does your school provide specific supports to incoming 9th graders as they transition from middle school (for example,
informational meetings before school starts, high school students visiting middle schools, 9th grade academy)?*

( ) Yes
( ) No
( ) Don't Know

2) What kinds of assistance with the transition from middle school to high school does your school provide?*

Check all that apply.


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[ ] Parents or guardians of incoming 9th graders visit the high school before the school year starts
[ ] The high school hosts an informational event or orientation for incoming 9th graders before the school year starts
[ ] High school students or staff visit middle school and assist incoming 9th graders with course selection
[ ] Middle school students can observe high school classes while they are still in middle school
[ ] Middle school students can enroll in high school classes while they are still in middle school
[ ] Middle school and high school teachers meet to discuss articulation of content and requirements
[ ] Summer program prior to high school provides supplemental instruction in academic subjects
[ ] New students receive older student buddy or mentor
[ ] New students receive adult mentor
[ ] Ninth-graders are placed in a 9th grade small learning community or 9th Grade Academy
[ ] Ninth-graders are placed in an advisory, seminar, or advisement class
[ ] Other (specify): _________________________________________________*
[ ] Don't know

Academic Supports for Students


Now we have a question about academic supports for students.

3) Does your school offer any of the following schoolwide structural supports? *

Check all that apply.


[ ] Small learning communities (e.g., houses or academies)
[ ] An advisory, seminar, or advisement class
[ ] Block scheduling, also called double-block or extended-block scheduling (e.g., 4x4, 2x8, etc.)
[ ] Additional periods or longer school day
[ ] None of the above
[ ] Don't know

4) How are small learning communities (SLCs) organized at your school?*

Check all that apply.


[ ] By grade level
[ ] By career emphases
[ ] By subject area
[ ] Other (specify): _________________________________________________*
[ ] Don't know

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5) How are students selected to participate in SLCs or academies?*

Check all that apply.


[ ] Grade level determined
[ ] Students self-select
[ ] Random assignment
[ ] Most qualified are selected
[ ] Assigned based on academic need
[ ] Other (specify): _________________________________________________*
[ ] Don't know

6) What do students typically do in their advisory/seminar/advisement class?*

7) How often does that class meet? *

( ) Once a week
( ) Twice a week
( ) Several times a week
( ) Every day
( ) Other (specify): _________________________________________________

8) What type of schedule does your school follow (e.g., 4x4, 6 period day, 7 period day)?
*

9) How many minutes is a class period on a typical day?*

[ ] Minutes per day for each class period: _________________________________________________


[ ] Depends on the class. Please explain: _________________________________________________
[ ] Depends on the day. Please explain: _________________________________________________

Academic Supports for Students

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10) Please tell us whether school staff, external organizations, or both provide the following types of supports at your
school.*

Yes, BOTH
Yes,
Yes, external school staff
school No, not Don't
organizations AND external
staff provided know
provide organizations
provide
provide

Summer school courses () () () () ()

Credit recovery programs (either () () () () ()


using computer software, online
instruction such as a virtual
course or teacher-guided
instruction)

Remediation or intervention () () () () ()
classes (either online or in-person)

Mastery testing that allows () () () () ()


students who demonstrate mastery
of the material on an exam to
progress to the next class

Double-dosing of classes () () () () ()

Seminars or class(es) in study () () () () ()


skills and habits, goal-setting,
mindsets, or behavioral choices

Tutoring (by adult or peer) () () () () ()

11) Please enter the name or a short description of the credit recovery options offered on your campus, as well as
when the program is offered. Please only list one program per line.*

Type of
Credit
When is this credit recovery option offered?
Recovery
Option

During
Before After the Inter- Don't
Weekends* Summer*
School* School* School Session* Know*
Day*

Credit ___ ___ ___ ___ ___ ___ ___ ___


Recovery
Option 1

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Credit ___ ___ ___ ___ ___ ___ ___ ___
Recovery
Option 2
Credit ___ ___ ___ ___ ___ ___ ___ ___
Recovery
Option 3
Credit ___ ___ ___ ___ ___ ___ ___ ___
Recovery
Option 4

12) What type of tutoring is available at your school?*

Check all that apply.


[ ] In-class tutoring by an adult during the regular school day
[ ] Pull-out tutoring by an adult during the regular school day
[ ] Tutoring by an adult outside of school hours (before school, after school, weekend, or intersession)
[ ] Peer tutoring
[ ] Other (write in option): _________________________________________________*
[ ] Don't know

Other School Programs

Now we have some questions about other supports and programs at your school.

Dropout Prevention

13) Does your school have a formal dropout prevention program?*

This may be a whole-school focus or a targeted program that operates on a smaller scale within the school or with
community organization(s).
( ) Yes
( ) No
( ) Don't know

14) Are all students at risk of dropping out of your school required to participate in your dropout prevention
program? *

( ) Yes
( ) No
30
( ) Don't know

15) Specifically, what dropout prevention program(s) do you have at your school? (e.g., Diploma Project)

____________________________________________

Other School Programs

16) Which of the following approaches does your school use to address attendance issues?

*Check all that apply.

[ ] Programs or systems to notify parents early in the semester if their student has accrued several absences
[ ] Programs that focus on chronic absenteeism (i.e., students with 3 or more weeks of absences)
[ ] Student recovery or re-entry efforts for students absent for long periods of time
[ ] Other (specify): _________________________________________________*
[ ] None of the above
[ ] Don't know

Career Readiness

17) Does your school offer any CAREER readiness programs or opportunities?*

( ) Yes
( ) No
( ) Don't know

18) Which of the following career readiness programs or opportunities are available for students in your school?

*Check all that apply.

[ ] Career aptitude information, such as career interest inventories, vocational aptitude tests, or skills assessments
[ ] Training in job seeking or interviewing skills
[ ] Career awareness activities, such as job fairs, career nights, or career mentorship programs
[ ] Job site tours or field trips
[ ] Job shadowing (extended observations of a worker on the job)
[ ] Exploratory work experience programs (e.g., co-op, work study, internship)
[ ] Curriculum aligned around career clusters/pathways
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[ ] Linked Learning programs
[ ] Other (specify): _________________________________________________*
[ ] Don't know

Dual or Concurrent Enrollment

19) Does your school partner with any local colleges to offer a dual or concurrent enrollment program while
students are in high school?*

A dual or concurrent enrollment program is an organized system with special guidelines that allows high school students
to take college-level courses, which may be taught on the campus of a postsecondary institution, through distance
education, or on your high school campus. Please do not include Advanced Placement (AP) and International
Baccalaureate (IB) programs.
( ) Yes
( ) No
( ) Don't know

20) Which colleges partner with your school to provide a dual or concurrent enrollment program while students
are in high school?*

____________________________________________

21) What type of dual or concurrent enrollment program is available to your students?*

Check all that apply.


[ ] Students can earn credit for high school classes
[ ] Students can earn college credits.
[ ] Students can complete the requirements for a certificate program such as nursing assistant or computer network
administrator.
[ ] Students can complete the requirements for an Associates degree during their high school years.
[ ] Other (specify): _________________________________________________*
[ ] Don't know

22) Does your school partner with any local colleges to offer guaranteed admission to students upon high school
graduation?*

( ) Yes
( ) No
( ) Don't know

32
23) Which colleges partner with your school to offer guaranteed admission upon high school graduation?*

Preparation for College Enrollment

Now we have a series of questions about college preparation.

24) Does your school provide information about the A-G course requirements in any of the following ways?*

Check all that apply.


[ ] Flyers, handouts, or posters
[ ] Parent newsletters
[ ] Assemblies for students
[ ] In-class presentations for students
[ ] Workshops or seminars for students during the school day (e.g., during lunch or nutrition)
[ ] Afterschool workshops or seminars for students
[ ] Parent workshops or seminars
[ ] Individual counseling sessions for students
[ ] Individual counseling sessions for parents
[ ] Other (specify): _________________________________________________*
[ ] None of the above
[ ] Don't know

Preparation for College Enrollment

25) Which of the following college preparation programs are offered at your school? *

Check all that apply.


[ ] AP Readiness Program
[ ] AVID
[ ] Cash for College LA
[ ] College Bridge
[ ] College Match
[ ] College Summit
[ ] Diplomas Now Initiative
[ ] Early Academic Outreach Program (EAOP)
[ ] Fulfillment Fund
33
[ ] GEAR UP
[ ] Go East LA
[ ] MESA
[ ] Motivating Our Students Through Experience (MOSTE)
[ ] Neighborhood Academic Initiative
[ ] Posse Foundation
[ ] Project GRAD
[ ] Puente Project
[ ] Talent Search
[ ] Upward Bound
[ ] Other (specify): _________________________________________________*
[ ] None of the above
[ ] Don't know

Preparation for College Enrollment

26) Please tell us whether school staff, external organizations, or both provide the following types of assistance with the
SAT or ACT.

Yes, BOTH
Yes,
Yes, external school staff
school No, not Don't
organizations AND external
staff provided know
provide organizations
provide
provide

Information about when and () () () () ()


where exams are offered

Help with exam registration () () () () ()

Help obtaining fee waivers or () () () () ()


paying exam registration fees

Study materials to help () () () () ()


students prepare for exams

Test preparation during regular () () () () ()


instructional time

Test preparation in afterschool, () () () () ()


weekend, or summer classes

34
27) Who are the main external organizations providing these SAT/ACT services at your school? *

____________________________________________

Applying to College

28) Please tell us whether school staff, external organizations, or both provide the following types of assistance with the
college application process.

Yes, BOTH
Yes,
Yes, external school staff AND
school No, not Don't
organizations external
staff provided know
provide organizations
provide
provide

General information () () () () ()
about college (e.g., types
of colleges, eligibility
and admissions
requirements)

Help with completing () () () () ()


college applications

Help with choosing a () () () () ()


college to attend

Help with completing () () () () ()


college enrollment
processes (e.g., course
registration)

29) In what ways does your school provide general college information?

Yes, Yes, provided


Yes,
provided to BOTH No, not Don't
provided
to students AND provided know
to students
parents parents

Assemblies () () () () ()

In-class presentations to () () () () ()
students about college

35
Workshops or seminars () () () () ()
during the school day (e.g.,
during lunch or nutrition)

Workshops or seminars () () () () ()
afterschool

College fairs () () () () ()

College tours () () () () ()

30) What types of assistance with completing the college application process does your school provide?

Yes, Yes, Yes, provided


provided provided to BOTH No, not Don't
to to students AND provided know
students parents parents

Reminders about () () () () ()
application deadlines

Help selecting which () () () () ()


colleges to apply to

Help with obtaining college () () () () ()


application fee waivers or
paying college application
fees

Help with application forms () () () () ()


for college admission

Feedback on essays for () () () () ()


college admission

31) What types of assistance with completing the college enrollment process does your school provide?

Yes, Yes, Yes, provided


provided provided to BOTH No, not Don't
to to students AND provided know
students parents parents

36
Help completing college () () () () ()
course registration during
the academic year

Help completing enrollment () () () () ()


paperwork during the
academic year (e.g.,
financial, housing, or
medical )

Help completing college () () () () ()


course registration during
the summer following
graduation

Help completing enrollment () () () () ()


paperwork (e.g., financial,
housing, or medical ) during
the summer following
graduation

32) Who are the main external organizations providing these college counseling services at your school?*

____________________________________________

Financial Aid for College

33) Please tell us whether school staff, external organizations,or both provide the following types of assistance with the
college financial aid process.

Yes, school Yes, external Yes, BOTH school


No, not Don't
staff organizations staff AND external
provided know
provide provide organizations provide

Online or printed () () () () ()
information about
financial aid

Financial aid () () () () ()
application and/or
scholarship deadline
reminders

Meetings, () () () () ()
workshops, or

37
assemblies about
financial aid

Individual () () () () ()
counseling sessions
about financial aid

34) What types of financial aid information does your school provide?

Yes,
Yes, Yes,
provided to
provided provided No, not Don't
BOTH
to to provided know
students
students parents
AND parents

Information about college () () () () ()


costs

Information about the () () () () ()


FAFSA (Free Application for
Federal Student Aid) process

Information about sources of () () () () ()


financial aid such as
scholarships, loans, or grants

Information about non-profit () () () () ()


organizations and programs
that provide financial aid
information and services
(e.g., Cash for College
workshops, College Summit
FAFSA Challenge)

Information about California () () () () ()


Dream Act financial aid (i.e.,
financial aid for students who
meet AB 540 eligibility
requirements)

35) What types of individual counseling sessions about the college financial aid process does your school typically
provide?

38
Yes, Yes, Yes, provided to
No, not Don't
provided provided BOTH students
provided know
to students to parents AND parents

Help understanding college () () () () ()


costs

Help identifying possible () () () () ()


sources of financial aid

Help completing the FAFSA () () () () ()


(Free Application for
Federal Student Aid)

Help completing financial () () () () ()


aid applications other than
the FAFSA such as
scholarships, loans, or
grants

Help understanding () () () () ()
financial aid award letters

36) Who are the main external organizations providing these financial aid services at your school?*

____________________________________________

Counseling Support at Your School

Now we have some questions about counseling support at your school.

37) How many full-time or part-time counselors at your school provide students with:*

(If you share a counselor with another school, please count that counselor as part-time. Please use whole
numbers.)

Full time counselors Part time counselors Don't know

Don't Know*

ONLY college counseling ___ ___ []


A combination of college ___ ___ []
counseling and other
counseling services
ONLY other counseling ___ ___ []
services (no college
counseling)

39
38) Which of the following describe how counselors are assigned to students at your school? Would you say
counselors are assigned...*

Check all that apply.


[ ] to all students at this school?
[ ] to a specific grade level such as an 11th grade counselor?
[ ] to an incoming class of 9th graders and remain with them throughout their high school years such as a counselor for the
class of 2016?
[ ] to a group of students whose last names fall within a section of the alphabet such as all students with last names from
A to D?
[ ] to small learning communities such as schools-within-a-school, pods, and houses?
[ ] Other (specify): _________________________________________________*
[ ] Don't know

39) Last school year (2014-2015), what percentage of your work hours did you spend delivering the following
services to high school students?*

________Scheduling courses or managing enrollment


________Helping students choose high school courses (e.g., helping students enroll in A-G courses)
________Helping with the college and financial aid process
________Helping students with career planning
________Addressing attendance, discipline, or other school and personal problems
________Coordinating academic testing
________In non-counseling activities such as hall or lunch duty, substitute teaching, or bus duty

40) On average, what is the caseload for a counselor at your school? *

( ) 1-50
( ) 51-100
( ) 101-150
( ) 151-200
( ) 201-250
( ) 251-300
( ) 301-350
( ) 351-400
( ) 401-450
( ) 451-500
( ) 501-550

40
( ) 551-600
( ) 601-650
( ) 651-700
( ) 701-750
( ) 751-800
( ) 801-850
( ) 851-900
( ) 901+

41) How strongly do you agree or disagree with the following statements about your school?*

Strongly Neither Agree Strongly


Disagree Agree
Disagree nor Disagree Agree

Counselors in this school () () () () ()


encourage students who
might not be considering
college to do so

Counselors in this school () () () () ()


have adequate
information to assist
students in staying on-
track to complete the A-G
requirements

Counselors in this school () () () () ()


have adequate time to
assist students in staying
on-track to complete the
A-G requirements

College Counseling

42) Do YOU regularly provide college counseling services to students? *

(either formally as part of your job description or informally in the normal course of your work)
( ) Yes
( ) No

43) How many twelfth-graders are you responsible for assisting through the college application and financial aid
process?*
41
_________________________________________________

44) How often do you participate in professional development on college/postsecondary counseling? *

( ) Never
( ) About every five years
( ) Every few years
( ) Every other year
( ) Once a year
( ) More than once a year

45)

In which of the following areas would you like additional training:

Check all that apply.


[ ] College academic eligibility requirements
[ ] College application requirements and processes
[ ] Online college planning tools and resources
[ ] Financial aid requirements and processes
[ ] Advising students on deciding where to apply
[ ] Advising students on deciding where to enroll
[ ] College enrollment and registration processes
[ ] Other (specify): _________________________________________________*
[ ] Dont need additional training in any of these areas

46) How strongly do you agree or disagree with the following statements?*

Strongly Neither Agree Strongly


Disagree Agree
Disagree nor Disagree Agree

I have adequate information () () () () ()


to assist students in
completing college and
financial aid applications

I have adequate time to () () () () ()


assist students with the

42
college and financial aid
application process

I have adequate information () () () () ()


to assist students in the
college enrollment and
registration process

I have adequate time to () () () () ()


assist students with the
college enrollment and
registration process

School Analysis and Feedback

Now we have some questions about the types of data analyzed by your school and feedback received.

47) In the last school year (2014-2015), did your school use a systematic method (e.g., a standardized checklist of at-risk
behaviors, an early warning indicator report, or an AP Potential report) for identifying students who may:*

Check all that apply.


[ ] Have the potential/preparation to enroll in AP courses
[ ] Drop out of high school
[ ] Not earn at least a C in the courses needed for eligibility at a state university (e.g., the A-G courses)
[ ] Have to take remedial courses in college
[ ] Other (specify): _________________________________________________*
[ ] Our school did not use a systematic method for identifying students in any of these areas
[ ] Don't know

48) Does your school use any of the following information sources to determine what students do after high
school?*

Check all that apply.


[ ] Student or alumni survey
[ ] A state database, such as the Statewide Longitudinal Data System
[ ] A national database, such as the National Student Clearinghouse
[ ] Other (specify): _________________________________________________*
[ ] Our school does not follow students after high school
[ ] Don't know

43
49) If resources were not an issue, what would you change about your school services and strategies to substantially
improve students academic preparation?

____________________________________________

50) If resources were not an issue, what would you change about the college counseling resources available at your
school?

____________________________________________

51) What college application, financial aid, or college enrollment supports do you feel your students need more of?

____________________________________________

Open-ended Questions

52) Are there students at your school who are not receiving enough college application, financial aid, or enrollment
support but who really need that support? *

( ) Yes
( ) No

53) What groups of students are most in need of additional college access services?

____________________________________________

Thank You!

Thank you for your participation!

Results will appear in the reports of the School Experience Survey issued in school year 2016-17. The results
can be seen on the website of the School Experience Survey
(http://achieve.lausd.net/schoolexperiencesurvey).

44