Oscar Alejandro Garca Rivera

26 years old

Executive Summary
Almost 4 years of experience in the Information Technology Industry as a Support Engineer, supporting Voip and Video
Platforms and network devices. I am currently a Junior Support Engineer at CNOC Telmex and am responsible for
managing and troubleshooting issues with our different customers.

Technical Skills Summary

Administration of Cisco Voip Solutions (Call Manager Express, Cisco Unity Express, Cisco Unified
Communications Managers v 8.X 10.X, Cisco Unity Connection, IM & Presence, CUBE)
Administration for Video Solutions (TMS, MCU, TPS)
Networking Knowledge of TCP /IP, UDP, SNMP, OSI Level 2 and 3, Routing protocols, Traffic shaping and QoS
as well as DNS, DHCP, FTP, SFTP.
Troubleshooting and manage for SIP services like SIP TRUNK offered by carriers.
Basic Oracle SBC administration.
Administration of Avaya Communications Manager with basic administration and troubleshooting.
Basic Administration for some other Voip Platforms like Huawei, Asterisk and Alcatel.
Layer 2 and 3 devices for different brands like Cisco, Huawei, HP, Teldat and Avaya.
Working under ISO 27000 and 27001 certifications

Skills and Tools

Highly organized and a good multi-tasker
Leadership
Effective Communicator
Ability to know how and when to negotiate
Recognize and solve problems quickly
Incidents Manage through HP Service Manager

Professional Experience
REDUNO TELMEX 01/10/2013 Present
CNOC TELMEX CDMX, MX

Tasks & Responsibilities

More than 3 years at CNOC TELMEX providing technical support to many different customers, starting at
simple FXS through H323 protocol until High Solutions where 1 Publisher and 5 subscribers and over 4000
devices compose Clusters.
Responsible to assure traffic by implementing QoS over MPLS Networks
Do troubleshooting for any VoIP and Video solution where RedUno owns the devices.
 Make Executive Reports detailing failures, causes and solutions.

Environment
Cisco Voice Devices (CME, CUE, CUCM, CUC, CUPS and CUBE)
Cisco Video Devices (VCS, TMS, TPS, MCU)
Cisco UCS
Avaya Communications Manager
Oracle SBC
Telepresence
VSphere

Diagnostics and Solution Engineer

CARE TELMEX CDMX, MX

Tasks & Responsibilities

Attend customers failures providing support just to CPE.
Reporting Layer 1 failures to ISP.
Responsible to assure network connectivity to IDE and MPLS.
Jperf tests to assure the customers bandwidth compromised.
Environment
Layer 3 devices.

Other Experience
Implementation Engineer 01/02/2013 30/09/2013
SERVSYS SA de CV Mxico City, MX

Tasks & Responsibilities

Deploy Cisco Voice Solutions for different customers.
Register devices and change configuration in CUCM depending on premises and design.
Responsible to envelop a report containing the sites that were migrated in the day.
Environment
CUCM
Layer 3 Devices (Gateways)

Education
Associate Degree in Information Technology, Specialized in Networks and Telecommunications (2011 2013)
2 years BS in Informatics at UPIICSA IPN (2009 2011)

Certifications and Continuing Education

Cisco CCNA Routing & Switching
CIPTV1, CIPTV2 and Tshoot Courses.

Languages
English
Spanish