Microsoft Office 365 For Professionals and Small Businesses - Help and How To PDF

Microsoft Office 365 for
professionals and small

businesses: Help and How To
Office 365 User Assistance Team
Summary: Your organization uses Microsoft Office 365 for professionals and
small businesses to communicate and collaborate. Office 365 includes email,
document sharing, Microsoft Office Web Apps and more. There are important
tasks that you need to do to use all of the features of Office 365. This guide leads
you through those steps.
Category: Step-by-Step
Applies to: Office 365 for professionals and small businesses
Source: Microsoft Online Help (link to source content)
E-book publication date: June 2012
Copyright 2012 by Microsoft Corporation
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by
any means without the written permission of the publisher.
Microsoft and the trademarks listed at

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the Microsoft group of companies. All other marks are property of their respective owners.
The example companies, organizations, products, domain names, email addresses, logos, people, places, and
events depicted herein are fictitious. No association with any real company, organization, product, domain
name, email address, logo, person, place, or event is intended or should be inferred.
This book expresses the authors views and opinions. The information contained in this book is provided
without any express, statutory, or implied warranties. Neither the authors, Microsoft Corporation, nor its
resellers, or distributors will be held liable for any damages caused or alleged to be caused either directly or
indirectly by this book.
Contents
Getting started .........................................................................................................................7
Accessibility in Office 365 .....................................................................................................7
Use email in Office 365 .........................................................................................................8
Connect Office 365 to your Outlook desktop application ........................................................ 9
Use email on your mobile phone ......................................................................................... 11
Software requirements for Office 365 .................................................................................. 11
Change your display language ............................................................................................ 14
Change your contact preferences ....................................................................................... 15
Add or change your profile photo ........................................................................................ 16
Set up and manage users' mobile phones ........................................................................... 17
Set up Office 365 ................................................................................................................ 17
Office 365 for professionals and small businesses: a tour for administrators........................ 25
Office 365: a tour for users .................................................................................................. 27
Get started with Office 365.................................................................................................. 32
Set up Office 365 ................................................................................................................ 35
Service settings...................................................................................................................... 43
Turn on calendar publishing so people can share calendar information ............................... 44
Manage how users use email and IM on their phones ......................................................... 45
Sign-in and passwords ........................................................................................................... 46
Sign in to Office 365............................................................................................................ 47
What is my user ID and why do I need it?............................................................................ 48
Change your password ....................................................................................................... 48
Reset a user's password ..................................................................................................... 50
Change how often passwords expire................................................................................... 51
Sign up for Office 365 ......................................................................................................... 51
Reset your administrator password ..................................................................................... 53
User accounts and permissions.............................................................................................. 55
About administering your account ....................................................................................... 55
Assigning administrator permissions ................................................................................... 56
Create or edit users ............................................................................................................ 58
Create, edit, or delete a user view ....................................................................................... 61
Add multiple users with bulk import ..................................................................................... 63
View or edit company information ....................................................................................... 66
Add, change, or remove a subscription advisor partner ....................................................... 67
Add or remove a delegated administrator ............................................................................ 69
Manage licenses ................................................................................................................. 70
Delete or restore users ....................................................................................................... 73
Update and configure desktops .............................................................................................. 75
Set up your Mac for Office 365 ............................................................................................ 75
Set up your desktop for Office 365 ...................................................................................... 80
Troubleshoot update and configuration issues for Office 365 ............................................... 82
Manually update and configure desktops for Office 365....................................................... 85
Install Office Professional Plus with Office 365 .................................................................... 87
Set up Lync for Mac 2011 for Office 365 ............................................................................. 89
Domains ................................................................................................................................ 90
Guide for the Domains Quickstart step-by-step ................................................................... 91
Compare domain management in different Office 365 subscriptions .................................... 99
Work with domain names and DNS records in Office 365 .................................................. 103
Add your domain to Office 365 .......................................................................................... 106
Add a new domain to Office 365 ....................................................................................... 107
Move your email to Office 365 and keep your current public-facing website ....................... 109
Add your domain to Office 365 without redirecting your name server records to Office 365 112
DNS basics ....................................................................................................................... 116
Locate your domain services or buy a new domain ........................................................... 118
Troubleshoot issues after changing your domain name ..................................................... 119
Use a custom domain name for your SharePoint Online public-facing website address ..... 122
Update DNS records to keep your website with your current hosting provider.................... 123
Add or edit custom DNS records in Office 365................................................................... 124
Verify a domain................................................................................................................. 125
Verify a domain at a domain name registrar ................................................................... 125
Verify a domain at eNom Central ................................................................................... 129
Verify a domain at Go Daddy ......................................................................................... 132
Verify a domain at Melbourne IT .................................................................................... 137
Verify a domain at Network Solutions............................................................................. 142
Verify a domain at Register.com .................................................................................... 146
Verify a domain at Hover ............................................................................................... 149
Verify a domain at 1&1 Internet...................................................................................... 152
Verify your domain by using a TXT record or an MX record? .......................................... 155
Change name server records ............................................................................................ 156
Change name server records at a domain registrar ........................................................ 156
Change name server records at eNom Central .............................................................. 157
Change name server records at Go Daddy .................................................................... 158
Change name server records at Melbourne IT ............................................................... 160
Change name server records at Network Solutions ........................................................ 161
Change name server records at 1&1 Internet ................................................................. 163
Change name server records at Register.com ............................................................... 164
Change name server records at Hover .......................................................................... 165
Subscriptions and billing....................................................................................................... 166
View your bill .................................................................................................................... 167
Pay by invoice .................................................................................................................. 168
Change licenses or storage space for your subscription .................................................... 168
Update your credit card information................................................................................... 169
Try additional offers .......................................................................................................... 169
Buy additional subscriptions .............................................................................................. 170
Buy a subscription after trying Office 365 .......................................................................... 170
Buy subscriptions for your company .................................................................................. 171
License restrictions for Office 365 ..................................................................................... 173
Cancel my subscription ..................................................................................................... 173
About expired subscriptions .............................................................................................. 175
Support ................................................................................................................................ 175
Get help with Office 365 .................................................................................................... 176
Get support for Office 365 ................................................................................................. 176
Contact Support for a billing or subscription issue ............................................................. 177
Translate a Service Health explanation into my language .................................................. 178
View the status of your services ........................................................................................ 179
Prepare for a change to your time zone............................................................................. 181
Lync Online administration ................................................................................................... 183
What's new in this release................................................................................................. 183
Set up Microsoft Lync Online ............................................................................................ 184
Lync Online settings summary .......................................................................................... 186
View current Lync Online settings ..................................................................................... 186
Set up Lync for mobile devices.......................................................................................... 187
Configure external communications .................................................................................. 187
Configure file transfer, audio-video, and recording............................................................. 188
Configure presence privacy mode ..................................................................................... 188
Configure mobile phone notifications................................................................................. 189
Configure dial-in conferencing........................................................................................... 189
Test your Lync Online installation...................................................................................... 193
Set up dial-in conferencing so people can join meetings by phone .................................... 195
Configure online presence ................................................................................................ 196
Let Lync Online users communicate outside your organization .......................................... 197
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Getting started
Accessibility in Office 365
Microsoft Office 365 for professionals and small businesses provides features that are accessible
and usable for people who have special needs or disabilities. These features dont require
additional accessibility aids.
To print this topic, at the top of the page, click Print.
Note:
By default, the Mozilla Firefox browser doesnt support the use of the TAB key for
keyboard shortcuts. For information about turning on support for the TAB key, see Firefox
Help.
What do you want to do?

View pages in high-contrast mode
Use Alt tags
Get more information
View pages in high-contrast mode

If you use Windows Internet Explorer, you can view Office 365 pages in high-contrast mode to
make them easier to read.
To view pages in high-contrast mode, follow these steps.
1. In Internet Explorer, on the Tools menu, click Internet Options.
2. On the General tab, click Accessibility.
3. Select the Ignore colors specified on webpages check box, the Ignore font styles
specified on webpages check box, and the Ignore font sizes specified on webpages
check box, and then click OK.
For information about viewing pages in high-contrast mode when youre using another web
browser, consult that browser's Help. Most operating systems, including those made by Microsoft,
include settings for high-contrast mode as well; for more information, consult the help
documentation for the operating system that you use.
Use Alt tags

Images that appear on Office 365 pages contain Alt tags. When you place your cursor over the
image, a text description of the image appears for use with screen readers or other assistive
technologies. Alt tags might not be used if they provide no additional information or are redundant
with other text.
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Get more information
For information about the efforts at Microsoft to create software and services that are accessible
to everyone, see the Microsoft Accessibility website.
Use email in Office 365

You can use email in Microsoft Office 365 for professionals and small businesses by using
Microsoft Outlook Web App, a web-based version of Microsoft Outlook. Outlook Web App gives
you access to your Microsoft Exchange mailbox from any computer connected to the web. You
can also keep track of email from other accounts, such as Hotmail or Google mail, by connecting
those accounts to your Outlook Web App account.
In addition to being able to access your email through Outlook Web App, you can connect your
Office 365 email account to a desktop email program such as Microsoft Outlook or Microsoft
Entourage 2008 for Mac, Web Services Edition. For more information, see Connect Office 365 to
your Outlook desktop application.
Note:
Never leave your computer unattended if your Outlook Web App session is open. If you
are using a public computer, sign out of Outlook Web App before you leave the
computer. If you are using your own computer, lock or shut down your computer when
you leave it.

Sign in to Outlook Web App
Get email from multiple accounts

Outlook Web App provides access to your email from any computer connected to the web, even
a public computer at an airport terminal or hotel. All you need is your user name and password,
which were provided to you when your company added your account to Office 365.
To sign in to Outlook Web App from Office 365, follow these steps.
Note:
When your company added your account to Office 365, you were given a user name and
temporary password. The first time that you sign in to Office 365, you will be asked to
change your temporary password. You cannot sign in to Outlook Web App by using a
temporary password. If you still have the temporary password that was assigned to you in
email, sign in to Office 365 and change it there.
1. In the header, click Outlook.

2. On the Sign In page, choose a security option. Click show explanation for information
about the options.
8
Note:
To improve your experience if you have a slow Internet connection or are using a
computer with strict browser settings, select the Use the light version of
Outlook Web App check box.
3. Type your Office 365 user name. Your user name takes the form of an email address
such as: name@contoso.com.
4. Type your password, and then click Sign in.
For more information about how to use Outlook Web App, click the Help icon (a question
mark) in the application.
Get email from multiple accounts

You can connect your Hotmail, IMAP-enabled, or POP-enabled email accounts to your Outlook
Web App account to manage all of your email in one place.
For more information about getting email from multiple accounts, see Connected Accounts.
See Also
Connect Office 365 to your Outlook desktop application
Change your password

You can access your Microsoft Office 365 for professionals and small businesses email through
your Microsoft Outlook desktop application as well as from Microsoft Outlook Web App.
Note:
Office 365 supports the use of Microsoft Office Outlook 2007 and Microsoft Outlook 2010.
Note that these email programs cannot be installed on the same computer
simultaneously.

Add Office 365 to your Outlook desktop application
Set up Outlook to prompt you for an email account
Add Office 365 to your Outlook desktop application

Notes:
Before setting up your Outlook desktop application to Office 365, make sure that one of the
following conditions is met.
Your company is using the domain that was automatically created for it when your company
signed up for Office 365.
OR
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Your company is using a custom domain and has already created the DNS record at the domain
registrar to enable Autodiscover. If this has not been done, your company must create a CNAME
record so that Outlook can connect to the correct server running Microsoft Exchange Server.
To add Office 365 to your Outlook desktop application, follow these steps:
1. To open Outlook 2010, on the Start menu, click All Programs, click Microsoft Office,
and then click Microsoft Outlook 2010.
2. Click File and under Account Information, click Add Account.
3. In the Add New Account dialog box, select Email Account, and then type your name
and the email address and password given to you for your Office 365 account.
4. Click Next. Outlook connects to Microsoft Exchange Server for Office 365 and
automatically confirms your account information and configures Outlook.
5. Follow the instructions to complete adding your account to your Outlook application.
After your Office 365 account has been successfully added to Outlook, you will be able to
manage your Office 365 email in the Outlook desktop application. If you previously had a different
account in Outlook and want to be able to access both, use the next procedure to manage
multiple Outlook accounts.
Set up Outlook to prompt you for an email account

If you have more than one Outlook account on your computer, you can set up Outlook to prompt
you to select an account profile each time you start Outlook. This behavior is useful if you work in
multiple accounts and want an easy way to choose a particular one.
To set up Outlook to prompt you for an email account, follow these steps.
1. If Outlook is running, exit the program.

2. On the Windows Start menu, click Control Panel, and then click Mail.
If you are in Category view, click User Accounts, and then click Mail.
3. In the Mail Setup dialog box, in the Profiles section, click Show Profiles.
4. In the Mail dialog box, select Prompt for a profile to be used.
5. Click OK to apply the change.
Now, every time you open Outlook, you are asked to select an account profile. You can access
only one account at a time. To open a different account, you must exit Outlook and restart the
program.
See Also
Set up your desktop for Office 365
10
Use email on your mobile phone
You can use a variety of mobile phones with Microsoft Office 365 for professionals and small
businesses. After you configure the phones email settings, you can send and receive Office 365
email, andif your mobile phone supports itaccess calendar and contacts information. Among
the mobile phones that can access Office 365 are Windows Phone, Apple iPhone, Android
phones, and BlackBerry devices.
Note:
For BlackBerry devices, when you use Microsoft Exchange ActiveSync, you will only be
able to send and receive email.
To set up email on your phone, go to the Mobile Phone Setup wizard to locate the directions
specific to your phone, and then follow the directions for configuring your phone to work with
Office 365.
After you've set up your mobile phone to access Microsoft Exchange Online in Microsoft
Office 365 for professionals and small businesses, you can manage options for your phone such
as changing the type of information that you can access from the phone or deleting all the
information on your phone. You can manage some options directly on your phone, and others by
signing in to your email account. For more information, see Managing Your Mobile Phone.
See Also
Software requirements for Office 365

This article provides information about the operating systems, web browsers, and applications
that are compatible with Microsoft Office 365 for professionals and small businesses.
What would you like to learn about?

Supported operating systems and software
Software requirements for user services
Software requirements for administrative tools

This section lists the operating systems and Microsoft Office software that are supported by
Office 365.
The following table lists supported operating systems and web browsers.
Operating systems Web browsers
Windows 7 (32-bit) Windows Internet Explorer 8 and later

Latest version of Firefox
11
Operating systems Web browsers
Latest version of Chrome
Windows 7 (64-bit) Internet Explorer 8 and later

Windows Vista with Service Pack 2 (32-bit) Internet Explorer 8 and later
Support ends January 1, 2014. Windows Internet Explorer 7
Support ends October 1, 2012.
Windows Vista with Service Pack 2 (64-bit) Internet Explorer 8

Support ends January 1, 2014. Internet Explorer 7
Windows XP with Service Pack 3 (32-bit) Internet Explorer 8 and later

Windows XP with Service Pack 2 (64-bit) Internet Explorer 8

Windows Server 2008 and Windows Server Internet Explorer 8 and later
2008 R2 Latest version of Firefox
Mac OS X 10.5, Mac OS X 10.6, or Mac OS X Latest version of Firefox

10.7 Safari 5 and later
See Set up your Mac for Office 365 Safari 4
In addition, Office 365 supports the following Office software:

Microsoft Office 2010 with Service Pack 1
12
Install Service Pack 1 by June 28, 2012.
Apply KB2553248 for 32-bit computers by June 15, 2013.
Apply KB2553248 for 64-bit computers by June 15, 2013.
Microsoft Office 2007 with Service Pack 2
Microsoft Office 2003 via POP and IMAP only
For more information, see Office 365 will now support POP and IMAP connections to Outlook
2003
Microsoft Office for Mac 2011 with Service Pack 1
Microsoft Office 2008 for Mac version 12.2.9
Support ends April 9, 2013.
Note:
Microsoft doesnt provide technical support for customer or partner issues related to the
installation or use of Office 365 on a server running Remote Desktop Services in
Windows Server 2008 R2, on a server running Terminal Services in Windows Server
2008, or on any virtualized platform. This means that when you install Office 2013 as part
of your subscription service on Office 365, you cant install it on servers or virtualized
platforms.
Top of page
Software requirements for user services

The following table lists Office 365 user services and features and provides links to their
respective software requirements.
User service Software requirements
Microsoft Office 365 desktop setup Windows:

See Supported operating systems and
software
Macintosh:
See Supported operating systems and
software
Set up your Mac for Office 365
Microsoft Outlook Web App Supported Browsers for Outlook Web App and
Exchange Online
SharePoint Online Plan browser support
Microsoft Office Web Apps Plan Office Web Apps
Lync Microsoft Lync 2010 System Requirements
Microsoft Office Professional Plus Microsoft Office Professional Plus 2010
13
User service Software requirements
Microsoft Office for Mac Set up your Mac for Office 365
Top of page
Software requirements for administrative tools

The following table lists the Office 365 tools that administrators use and links to, or information
regarding, their respective software requirements.
Tool Software requirements
Exchange Control Panel Supported Browsers for Outlook Web App and
Exchange Online
Microsoft SharePoint Online Administration Plan browser support

Center
Lync Online Control Panel Windows:

Macintosh:
Top of page
Change your display language

If you are signed in to Microsoft Office 365 for professionals and small businesses so that the site
appears in one language (for example, English), but you would prefer to view your site in another
language (for example, German), you can use the My profile page to change your display
language.
Note:
Changing your display language does not affect how the Office 365 site displays for
anyone else.
To change your display language:
1. On the header, click My profile.

2. On the My profile page, under Display language, select your preferred display
language, and then click Save.
14
Office 365 and Microsoft Office Outlook Web Access will appear in your selected language on
any computer you use to sign in to Office 365.
Notes:
SharePoint Online will not appear in your selected language. To change the display language,
see SharePoint Online Help.
If you manually change your display language in Outlook Web Access or SharePoint Online, your
change will not appear in the Office 365 site.
Change your contact preferences

Microsoft Office 365 for professionals and small businesses provides a variety of communications
options that can help you better use our products and services.
Promotional offers: Be the first to receive special offers during a trial or after purchasing
Office 365 products and services.
Customer research: Make your opinions count by responding to surveys and feedback
sessions about Office 365. Your feedback can help us improve our services.
Educational content: Take advantage of expert information about using Office 365 products
and services.
Partner communications: Allow our valued Microsoft Partners to contact you about product-
related services and events.
Compliance notifications: Stay updated about security, privacy, and audit requirements.
For more information, see Privacy Trust Center.
Depending on your country or region, you may have been automatically signed up to receive
product-related information. You can use the My profile page to change how Office 365 contacts
you with product-related information. And the Contact preferences section of the My profile
page is where you can update your settings to receive the different types of product information
available.
Note:
You will continue to receive email messages related to your Office 365 billing and service
accounts even if you choose not to receive the product information available on the My
profile page.

Update your contact information
Choose the type of information that you receive
Update your contact information

Use the My profile page to update your preferred contact information.
15
2. On the My profile page, under Contact preferences, type the preferred phone, mobile
phone , or email address where you want to receive product-related communications
from Office 365.
Notes:
The communications that you receive at your preferred email address are optional, so you
can use any email address for this purpose, including your Office 365 email address.
In contrast, the alternate email address that is listed under Information on the My profile
page is used as a backup to your Office 365 email address for important notifications,
including, for administrators, password resets. You should not use your Office 365 email
address as your alternate email address.
3. Click Save.
Choose the type of information that you receive

Use the My profile page to select the types of product-related information that you want to
receive from Office 365.

2. On the My profile page, under Contact preferences, select the check box next to the
product-related options that interest you. Clear a check box next to an option if you do not
want to receive information.
3. Click Save.
Add or change your profile photo

You can upload a profile picture to Microsoft Office 365 for professionals and small businesses
from your local computer that will appear in all services that display a photo.
Important:
The profile photo is a visual representation of how you will be perceived by your
coworkers. Make sure to choose the image you use with care.
To add or change a profile photo:

2. On the My profile page, click Change photo.
3. Click Browse to locate a photo on your local computer that you want to use as your
16
profile picture, and then click Upload.
Notes:
Your photo cannot be larger than 100 KB and it must use one of the following file extensions:
.jpg
.gif
.png
.bmp
4. Click Save. Your profile picture will appear in all Office 365 services that display profile
photos.
Set up and manage users' mobile phones

Users can configure a variety of mobile phones with Microsoft Office 365 for professionals and
small businesses to send and receive Microsoft Exchange Online email, andif their mobile
phones support itaccess calendar and contacts information.
As an administrator, you can configure Microsoft Exchange ActiveSync to enable most
smartphones to be able to access Exchange Online in Office 365. Among the mobile phones that
can access Office 365 are Windows Phone, Apple iPhone, Android phones, and BlackBerry
devices. Before your users can set up email and other Microsoft Exchange Server services on
their phones, you must configure Exchange Online to enable Exchange ActiveSync.
After you enable email for users mobile phones, you can manage some phone features or
options remotely. For example, you can require passwords for your users mobile phones.
For more information about setting up Exchange ActiveSync and managing users mobile
phones, see Manage Exchange ActiveSync for Your Organization.
See Also
Use email on your mobile phone
Set up Office 365

As the administrator for your organization, youve signed up for Office 365. You signed in to your
Office 365 account, explored the Admin Overview page, and watched the video tour for
administrators.
Now what?
As the admin, there are a few important setup tasks you need to do before the people in your
organization can use Office 365. This guide leads you through those steps.
Lets get started.
Set up Office 365 for your organization

Step 1: Choose your domain and set up user accounts
17
Step 2: Set up email
Step 3: Set up your team site and documents
Step 4: Set up mobile access
Step 5: Set up online communication tools
Step 6: Set up a public website if you dont already have one
Step 7: Get everybody ready

Do you want your email addresses to use the name of your organization, like @fourthcoffee.com
or @contoso.com? Most organizations do. You can do this in Office 365 if you already own a
domain. (A domain is the contoso.com part of an email address or URL.)
If you dont already own a domain, you can use the domain that you get with Office 365, which
looks something like contoso.onmicrosoft.com. Before you do anything else, we recommend that
you decide which domain to use and then create user accounts (if theres anyone besides you in
your organization).
Do key tasks 1. Decide if you want your email to use

your custom domain. If you dont have a
custom domain, you can use the domain
that you get with Office 365.
2. Set up your domain. If you have a custom
domain, well show you how to get it
working with Office 365. See Add your
domain to Office 365.
If you are using the domain you got from
Office 365, go to the next step.
3. Create user accounts. No matter what
kind of domain you have, you need to
create user accounts so the people in your
organization can sign in and use
Office 365. To do this, see either Create or
edit users or Add multiple users with bulk
import.
You can see domain and user account
information by going to the Admin Overview
page in Office 365 and, in the left pane, clicking
Domains or Users.
Read and plan Dont have a domain yet but want one? We
recommend that you get one and set it up
before you create user accounts. See Buy
18
a domain name.
Do people in your organization use Macs?
Check out Set up your Mac for Office 365
for requirements and tips.
Solve problems Troubleshoot issues after changing your

domain name.

Office 365 comes with Exchange Online (which provides your email, calendar, contacts, and
more) and Outlook Web App (which you can use to read all that information). When you created
user accounts in the Step 1, Office 365 automatically created mailboxes for each user. But you
control the settings for everyones email accounts, including mobile access. You need to decide
the best way for your organization to import mail to Office 365.
Do key tasks 1. Control settings for Outlook and

Exchange Online:
In Office 365, click Admin, and then
click any of the links under Outlook to
see email and calendar settings.
Turn on calendar publishing so people
can share calendar information
Manage Exchange Online for your
organization
2. Import your email into Exchange Online:
You can choose the method that works
best for your organization:
If you already use Outlook: Use
Outlook to Move Data Between
Accounts. This method copies mail,
appointments, tasks, contacts, and
more. But each person in your
organization has to import their own
mail; you cant do it for them.
If you didnt use Outlook in the past:
Migrate E-Mail from an IMAP Server to
Cloud-based Mailboxes. This method
imports mail, but not other items.
However, each mailbox has to be
imported individually. You can import
email for your entire organization at
19
one time.
More information about importing
email: Migrate Mailboxes to Office 365
for professionals and small businesses.
3. Control if people can read email on their
phone or other mobile device:
See Step 4: Set up mobile access.
Read and plan Videos for Exchange Online Administrators

Outlook Web App Help Videos
FAQs for Outlook Web App
Solve problems Forum: Getting started with Exchange

Online
Troubleshoot Active Migration Errors

SharePoint Online includes team sites. They provide a central place to access your organizations
documents and business information from almost anywhere. One team site is automatically
created for your organization when you sign up for Office 365. Youll need to add documents to
the team site and give people permission to access it. You can also customize team sites with
shared lists, calendars, pages, and more.
You get Office Web Apps (which includes Excel Web App, OneNote Web App, PowerPoint Web
App, and Word Web App) with your team site. You can also save and access other documents to
a team site, including documents made with the Office desktop applications.
Do key tasks 1. Set up your team site:

Basic tasks in SharePoint Online
Move documents and files to your
SharePoint Online site
2. Give people permission to access the
team site:
Plan sites and manage users
Share a site with external users
Edit permissions for a list, library, or
individual item
Video: Create a site with special
permissions
3. Start usingOffice Web Apps:
Video: Get Started with Office Web
20
Apps in Office 365
Start Using Office Web Apps in
SharePoint
4. Use Office desktop applications with
Office 365:
If you have Office Professional Plus or
another version of Office desktop apps, you
can use them with Office 365. First, set up
your desktop to work with Office 365. To do
this, on the Office 365 portal, in the right
pane, click Downloads, and then follow the
directions.
Read and plan Tracking team work with Office 365

Access your business documents from
anywhere
Getting started with SharePoint Online for
Office 365 for professionals and small
businesses
SharePoint Online planning guide for Office
365 for professionals and small businesses
Introductory videos for SharePoint Online
for professionals and small businesses
Solve problems Forum: Getting started with SharePoint

Online
Forum: SharePoint 2010 - General
Questions and Answers
Forum: Office Web Apps
Video: Adding a Registered Domain Name
with an Existing Public-Facing Website
Video: Re-creating the default SharePoint
Team Site in Office 365 for professionals
and small businesses
Video: Troubleshooting Office 365 Desktop
Setup

Because Office 365 stores your data in the cloud, you can access that data from cell phones and
other mobile devices.
21
Do key tasks After your email is on Exchange Online (which
comes with Office 365), you can read it on a
mobile device. You can also receive
notifications from the Lync for mobile clients
app. As the admin for your organization, you
can turn those settings on or off for everybody
else:
1. Set up your own mobile device, if you
want to use one with Office 365:
Mobile Phone Setup Wizard
Set up Lync for mobile devices
2. Access documents on your team site:
In Step 3: Set up your team site and
documents you created your organizations
team site and gave the people in your
organization permission to access that site.
To access your team site from a mobile
device, type the sites URL in your phones
browser.
Read more: Use a mobile device to
work with SharePoint Online sites
Solve problems Community discussions about mobile

features
Forum: search for "mobile" on Outlook Live
Answers
Forum: Getting started with SharePoint
Online

With Lync, you can see if your coworkers are online and communicate with them through instant
messaging (IM), audio calls, or video calls. You can even conduct online presentations that
include audio, video, screen-sharing, and a virtual whiteboard.
Do key tasks 1. Choose audio and video devices:

Phones and Devices Qualified for
Microsoft Lync
2. Test your installation:
Test your Lync Online installation
3. Review other resources:
22
Microsoft Lync 2010 Adoption and
Training Kit
4.
Read and plan Get Started with Lync Online

Set up Microsoft Lync Online
Configure dial-in conferencing
Solve problems Troubleshooting Lync sign-in errors

Forum: Getting started with Lync Online

In addition to managing your team site, you can use SharePoint Online to easily design and
customize a professional-looking public website for your organization. (If you already have a
website, you can have Office 365 point to it by following Step 1: Choose your domain and set up
user accounts. However, you cant import your current website into Office 365.)
Do key tasks Basic tasks in SharePoint Online

Video: Design your business website
Read and plan Customize the public-facing Website

Design a public-facing website

Online
Use a custom domain name for your
SharePoint Online public-facing website
address

After youve set up Office 365, you have another taskpreparing and training the people in your
organization.
Do key tasks 1. Test Office 365 for yourself.

After youve set up the services and
features mentioned in this guide, test them
yourself before you let your organization
use them. Testing saves you a lot of time,
and may reduce the number of support
23
calls you get later.
2. Tell your organization what to expect.
Send an email message to the people in
your organization, telling them that they will
soon be using Office 365. To learn more
about Office 365 they can watch the videos
in the user tour.
3. Send instructions to each user.
Each user should have their user ID and
temporary password, which were sent to
them by Office 365 when you created their
user accounts. When you are ready to roll
out Office 365, send each person an email
message that contains the information they
need to get started.
The URL to access the Office 365
Portal page:
https://portal.microsoftonline.com
The URL to access Outlook Web App
directly: http://mail.office365.com
A link to Get started with Office 365,
which includes instructions for the
common tasks that users need to do
first.
Information about who to contact for
help (probably you).
Solve problems As the admin at your organization, youre

probably the person everyone goes to for help.
That will probably also be true for Office 365. If
you get asked a question that you dont know
the answer to, there are resources specifically
for admins like you.
More resources:
Office 365 Help Home: Help topics written
by the Office 365 team.
Wiki posts
Community forums, where you can ask
experts your questions, including Microsoft
Online Services Technical Support
representatives.
You can also hire a partner to support
24
Office 365 for your organization.
Office 365 for professionals and small businesses: a tour for

administrators
Office 365 for professionals and small business gives administrators a set of services that are
familiar and easy to use. To see how to get up and running, watch these three short videos.
In this article
Introducing Office 365
Your role as an administrator
Working with services
Introducing Office 365

Watch an overview of what you can get with Office 365 for professionals and small businesses.
25
Your role as an administrator
Learn about creating user accounts, managing users, verifying a domain, adding licenses, and
getting help.
Working with services

Learn about managing settings for Exchange Online, Outlook Web App, Lync Online, SharePoint
Online, and Office Web Apps.
26
See Also
Office 365: a tour for users
Set up Office 365
Get started with Office 365
Getting started
Office 365: a tour for users

No matter what you do at your organization, youll find that Office 365 has the tools you need to
get your job done. To learn more, watch these five short videos.
In this article
Welcome to Office 365
Email and more
Collaborate with Team Sites
Microsoft Office and Office Web Apps
Communicate now with Lync
27
Welcome to Office 365
Watch an overview of what you can get with Office 365.
Email and more

Learn about email, calendars, contacts, tasks, and more. Includes information on Outlook and
Outlook Web App.
28
Collaborate with Team Sites
Learn about how to use SharePoint Online and Team Sites to share information with coworkers.
29
Microsoft Office and Office Web Apps
Learn about how Microsoft Office applications and Office Web Apps work together and with Office
365.
30
Communicate now with Lync
Learn about how Lync 2010 helps you send instant messages (IM), talk, and share your desktop.
31
See Also
Getting started
Office 365 for professionals and small businesses: a tour for administrators

Your organization uses Microsoft Office 365 for professionals and small businesses to
communicate and collaborate. Office 365 includes email, document sharing, Microsoft Office Web
Apps and more. There are important setup tasks that you need to do to use all of the features of
Office 365. This guide leads you through those steps. Do you want to know what Office 365 can
do for you? Take a video tour: Office 365: a tour for users
Explore Office 365 on the web
Connect desktop applications to Office 365
Connect to Office 365 on your phone or tablet
Got a problem?
To start, sign in to Office 365 by using the user ID and temporary password that your
administrator gave you. After you sign in, you can access the features below.
32
Explore Office 365 on the web
You can use the Outlook Web App for email, calendar, contacts, and more. You can use a team
site, including Office Web Apps, to share documents.
Read your email Set up your email in Outlook Web App.

Email Setup Help Wizard
Getting Started with Outlook Web App
Import Contacts
(http://mail.office365.com)
Share a file with co-workers Upload a file to your team site, or read or
change a file that someone else has uploaded.
Basic tasks in SharePoint Online for Office
Create or change a file Try out the Office Web Apps. You can start
Office Web Apps on the Office 365 Home
page.
Start using Office Web Apps in SharePoint
SharePoint document libraries I: An
introduction
Learn more
Getting started
FAQs: Sign-in and Password Issues
Connect desktop applications to Office 365

If you have Office 2010 or Office 2007 on your computer, you can use it with Office 365. If you
use a Mac, and you have Office for Mac 2011 Service Pack 1 or a later version, or Office 2008 for
Mac 12.2.9 Update or a later version, you can use it with Office 365 also.
If your company has bought Office Professional Plus with Office 365, you can download this
latest version of Office from the Office 365 Downloads page. Otherwise, if you already have
Office 2010 or Office 2007 on your computer, you can set it up to work with Office 365. Versions
of Office that are earlier than Office 2007 cannot connect to Office 365.
You can also install Lync (or Lync for Mac 2011 if you use a Mac) and use it for instant
messaging, online meetings, sharing your desktop, and other tasks.
Install Office Professional Plus on your Install the latest version of Office on your
computer computer, and then set it up to connect to
33
Office 365.
Install Office Professional Plus with Office
365
Set up the version of Office that you already You can set up Office 2010 and Office 2007 to
have to work with Office 365 connect to Office 365. An online tool that you
can run from the Downloads page does most
of the work for you.
Set up your desktop for Office 365 (steps 4
through 6)
Install Lync and use it to send a message or After you sign in to Office 365, you can install
start a meeting Lync from the Downloads page.
Set up your desktop for Office 365 (steps 2
and 3)
Use instant messaging and presence
Quick Start: Set up, start, and join an online
meeting
For Mac users: Set up Office for Mac 2011 or If you use a Mac, you can set it up to work with
Office 2008 for Mac to work with Office 365 Office 365.
For Mac users: Set up Lync You need to do a couple of things to make Lync
for Mac 2011 work with Office 365. Read this
topic to learn what to do.
Set up Lync for Mac 2011 for Office 365
Learn more
Get Started with Lync Online
Lync Online How-to videos
FAQs: E-Mail Programs
Connect to Office 365 on your phone or tablet

You can connect a variety of mobile devicesincluding Windows Phones, iPhones, Android
mobile devices, and BlackBerry devicesto Office 365. You can use email, see your calendar,
and do other tasks.
Set up email on your phone Find out how to set up your phone to send and
receive your email.
Video: Download email from other accounts
34
Set up instant messaging on your phone Find out how to install and set up Lync on your
phone.
Microsoft Lync 2010 for Mobile Clients
Share a file You can use a mobile phone to share, read,

and change files on a team site.
Use a mobile device to work with
SharePoint Online sites
Learn more
Mobile Phones
Got a problem?
If you have a problem with Office 365, ask an Office 365 administrator in your company for help.
(If you arent sure who your admin is, ask around. He or she is probably the person who sent you
information on how to sign in to Office 365.) If an admin isnt available, take a look at these
resources.
Read the online Help

Home: Help topics written by the Office 365
team
Troubleshooting
Troubleshooting Lync Online Sign-in Errors
Troubleshoot update and configuration
issues for Office 365
Ask the Office 365 Community

Wiki posts
Community forums
See Also
Sign in to Office 365
Accessibility in Office 365
Set up Office 365

As the administrator for your organization, youve signed up for Office 365. You signed in to your
Office 365 account, explored the Admin Overview page, and watched the video tour for
administrators.
35
Now what?
As the admin, there are a few important setup tasks you need to do before the people in your
organization can use Office 365. This guide leads you through those steps.
Lets get started.
Set up Office 365 for your organization


Do you want your email addresses to use the name of your organization, like
@fourthcoffee.com or @contoso.com? Most organizations do. You can do this in Office 365 if
you already own a domain. (A domain is the contoso.com part of an email address or URL.)
If you dont already own a domain, you can use the domain that you get with Office 365, which
looks something like contoso.onmicrosoft.com. But either way, before you do anything else, we
recommend that you decide which domain to use and then create user accounts (if theres
anyone besides you in your organization).
Do key tasks In the first 30 days that you use Office 365, at
the top of the Admin Overview page, youll see
links to Add a domain and Add users.
They go to the Domains Quickstart, a step-by-
step guide that leads you through the key setup
tasks that everyone should do first:
1. Decide if you want your email to use
your custom domain. If you dont have a
custom domain, you can use the domain
that you get with your Office 365 account.
2. Set up your domain. If you have a custom
domain, well show you how to get it
working with Office 365.
3. Create user accounts. No matter what
kind of domain you have, you need to
create user accounts so the people in your
organization can sign in and use
36
Office 365.
The Domains Quickstart isnt available to
everyone right now. (See the Note about the
Availability of the Domains Quickstart.) But all
admins can see domain and user account
information by going to the Admin Overview
page in Office 365 and, in the left pane, clicking
Domains or Users.
Read and plan Guide for the Domains Quickstart step-by-

step.
Dont have a domain yet but want one? We
recommend that you get one and set it up
before you create user accounts. See
Locate your domain services or buy a new
domain.
Do people in your organization use Mac
computers? Check out Set up your Mac for
Office 365 for requirements and tips.
Solve problems Troubleshoot issues after changing your

domain name.

Office 365 comes with Exchange Online (which provides your email, calendar, contacts, and
more) and Outlook Web App (which you can use to read all that information). When you created
user accounts in the Step 1, Office 365 automatically created mailboxes for each user. But you
control the settings for everyones email accounts, including mobile access. You need to decide
the best way for your organization to import mail to Office 365.
Do key tasks 1. Control settings for Outlook and

Exchange Online:
In Office 365, click Admin, and then
click any of the links under Outlook to
see email and calendar settings.
Turn on calendar publishing so people
can share calendar information
Manage Exchange Online for your
organization.
2. Import your email into Exchange Online:
You can choose the method that works
best for your organization:
37
If you already use Outlook: Use
Outlook to Move Data Between
Accounts. This method copies mail,
appointments, tasks, contacts, and
more. But each person in your
organization has to import their own
mail; you cant do it for them.
If you didnt use Outlook in the past:
Migrate E-Mail from an IMAP Server to
Cloud-based Mailboxes. This method
imports mail, but not other items.
However, each mailbox has to be
imported individually. You can import
email for your entire organization at
one time.
More information about importing
email: Migrate Mailboxes to Office 365
for professionals and small businesses.
3. Control if people can read email on their
phone or other mobile device:
See Step 4: Set up mobile access.
Read and plan Videos for Exchange Online Administrators

FAQs for Outlook Web App
Solve problems Forum: Getting started with Exchange

Online
Troubleshoot Active Migration Errors

SharePoint Online includes team sites. They provide a central place to access your organizations
documents and business information from almost anywhere. One team site is automatically
created for your organization when you sign up for Office 365. Youll need to add documents to
the team site and give people permission to access it. You can also customize team sites with
shared lists, calendars, pages, and more.
You get Office Web Apps (which includes Excel Web App, OneNote Web App, PowerPoint Web
App, and Word Web App) with your team site. You can also save and access other documents to
a team site, including documents made with the Office desktop applications.
Do key tasks 1. Set up your team site:
38
Basic tasks in SharePoint Online
Move documents and files to your
SharePoint Online site
2. Give people permission to access the
team site:
Plan sites and manage users
Share a site with external users
Edit permissions for a list, library, or
individual item
Video: Create a site with special
permissions
3. Start usingOffice Web Apps:
Video: Get Started with Office Web
Apps in Office 365
Start Using Office Web Apps in
SharePoint
4. Use Office desktop applications with
Office 365:
If you have Office Professional Plus or
another version of Office desktop apps, you
can use them with Office 365. First, set up
your desktop to work with Office 365. To do
this, on the Office 365 portal, in the right
pane, click Downloads, and then follow the
directions.
Read and plan Tracking team work with Office 365

Access your business documents from
anywhere
Getting started with SharePoint Online for
Office 365 for professionals and small
businesses
Introductory videos for SharePoint Online
for professionals and small businesses

Online
Forum: SharePoint 2010 - General
Questions and Answers
39
Forum: Office Web Apps
Video: Adding a Registered Domain Name
with an Existing Public-Facing Website
Video: Re-creating the default SharePoint
Team Site in Office 365 for professionals
and small businesses
Video: Troubleshooting Office 365 Desktop
Setup

Because Office 365 stores your data in the cloud, you can access that data from cell phones and
other mobile devices.
Do key tasks After your email is on Exchange Online (which

comes with Office 365), you can read it on a
mobile device. You can also receive
notifications from the Lync for mobile clients
app. As the admin for your organization, you
can turn those settings on or off for everybody
else:
1. Control if people can use a phone to
access email:
In Office 365, click Admin. Under
Outlook, click Mobile access, and turn
Email on or off.
Read more: Manage how users use
email and IM on their phones.
2. Set up your own mobile device, if you
want to use one with Office 365:
3. Access documents on your team site:
In Step 3: Set up your team site and
documents you created your organizations
team site and gave the people in your
organization permission to access that site.
To access your team site from a mobile
device, type the sites URL in your phones
browser.
Read more: Use a mobile device to
40
work with SharePoint Online sites
Solve problems Community discussions about mobile

features
Forum: search for "mobile" on Outlook Live
Answers
Forum: Getting started with SharePoint
Online

With Lync, you can see if your coworkers are online and communicate with them through instant
messaging (IM), audio calls, or video calls. You can even conduct online presentations that
include audio, video, screen-sharing, and a virtual whiteboard.
Do key tasks 1. Choose audio and video devices:

Phones and Devices Qualified for
Microsoft Lync
2. Test your installation:
3. Review other resources:
Microsoft Lync 2010 Adoption and
Training Kit
4. Control if people can use a phone to
receive Lync notifications:
Manage how users use email and IM
on their phones
Read and plan Get Started with Lync Online

Solve problems Troubleshooting Lync sign-in errors

Forum: Getting started with Lync Online

In addition to managing your team site, you can use SharePoint Online to easily design and
customize a professional-looking public website for your organization. (If you already have a
website, you can have Office 365 point to it by following Step 1: Choose your domain and set up
user accounts. However, you cant import your current website into Office 365.)
41
Do key tasks Basic tasks in SharePoint Online
Video: Design your business website
Read and plan Customize the public-facing Website

Design a public-facing website

Online
address

After youve set up Office 365, you have another taskpreparing and training the people in your
organization.
Do key tasks 1. Test Office 365 for yourself.

After youve set up the services and
features mentioned in this guide, test them
yourself before you let your organization
use them. Testing saves you a lot of time,
and may reduce the number of support
calls you get later.
2. Tell your organization what to expect.
Send an email message to the people in
your organization, telling them that they will
soon be using Office 365. To learn more
about Office 365 they can watch the videos
in the user tour.
3. Send instructions to each user.
Each user should have their user ID and
temporary password, which were sent to
them by Office 365 when you created their
user accounts. When you are ready to roll
out Office 365, send each person an email
message that contains the information they
need to get started.
The URL to access the Office 365
Portal page:
42
https://portal.microsoftonline.com
The URL to access Outlook Web App
directly: http://mail.office365.com
A link to Get started with Office 365,
which includes instructions for the
common tasks that users need to do
first.
Information about who to contact for
help (probably you).
Solve problems As the admin at your organization, youre

probably the person everyone goes to for help.
That will probably also be true for Office 365. If
you get asked a question that you dont know
the answer to, there are resources specifically
for admins like you.
More resources:
Office 365 Help Home: Help topics written
by the Office 365 team.
Wiki posts
Community forums, where you can ask
experts your questions, including Microsoft
Online Services Technical Support
representatives.
You can also hire a partner to support
Office 365 for your organization.
Availability of the Domains Quickstart

This feature is available to organizations who signed up for Microsoft Office 365 for professionals
and small businesses after the December 2011 update of Office 365, and who use Office 365 in
English and chose the United States as their country or region during the sign-up process.
Service settings
Insert introduction here.
Section Heading
Insert section body here.
43
Subsection Heading
Insert subsection body here.
Turn on calendar publishing so people can share calendar

information
With Microsoft Office 365 for professionals and small businesses, your users can publish their
calendars to the Internet so that people outside your organization can view their calendars. Users
can choose to publish their calendars to the Internet automatically. However, as an admin, you
may decide that youre uncomfortable having people outside your organization see your users
calendar information. In cases like this, you can turn Calendar publishing off.
Control calendar publishing for your company
1. Go to Admin > Service settings > Email and calendar.

2. Do one of the following:
Turn off Calendar publishing to prevent people from publishing their calendars to
outside contacts.
Turn on Calendar publishing to let people publish their calendars to outside
contacts.
What is the difference between calendar publishing, calendar sharing, and

delegate access?
Calendar publishing creates URLs that users can give to people outside your organization.
One URL lets the recipient subscribe to your calendar by using Outlook or Outlook Web App,
and the other lets the recipient view your calendar in a Web browser. Each user controls how
much detail others can see. To learn more about calendar publishing, see Calendar
Publishing and Published Calendar Invitation.
Calendar sharing lets users invite people in their organization to see their calendar. Users
who share their calendars can specify how much detail the recipients can see. If users dont
share their calendars, others in their organization can still see free or busy information; users
can give recipients access to more detail when they share their calendar. If others use
Outlook or Outlook Web App, they can display your calendar next to theirs. You cannot share
your calendar with people outside your own organization unless your organization and theirs
are federated through Office 365 or Exchange. To learn more about calendar sharing, see
Sharing a Calendar and Calendar Sharing Permissions.
Delegate access lets Outlook users give permission to someone to see all of the details of
their appointments and schedule meetings on their behalf. Access delegation is available in
Outlook but not in Outlook Web App. To learn more about delegate access, see Allow
someone else to manage your mail and calendar.
44
Manage how users use email and IM on their phones
As the admin, you can set up mobile phone and tablet access options for Office 365 on the
Admin Overview page: Service settings > Mobile access. These settings apply to all the
phones and tablets in your organization, including your own.
Most phones and tablets work with Office 365, including those that run Android, Apple iOS
(iPhones and iPads), Symbian (Nokia), and Windows Phone. To set up email on a mobile device,
see the Mobile Phone Setup Wizard.
Turn off Office 365 email on phones and tablets

People can set up their mobile phones and tablets to use Office 365 email unless you turn off the
option. Its a global setting, so if you turn it off, no one in your company can access their
Office 365 email from a mobile device, including you.
1. Go to Admin > Service settings > Mobile access.

2. Turn off Email.
Let only some people use Office 365 email on phones and tablets
If you want to let some people access Office 365 email on their phones and tablets, but not
everyone, you can do that in the Exchange Control Panel.
1. Go to Admin > Service settings > Email and calendar.

2. Under Additional email settings, click Manage additional settings in the Exchange
Control Panel and follow the directions.
For more about advanced settings, see Manage Exchange ActiveSync for Your Organization.
Require a password on phones and tablets for better security

You can require that people type in a password to access their phones and tablets. This helps
make your organizations information more secure because it prevents someone else from
reading company email messages if they pick up a phone or tablet that isnt theirs.

2. Click Device security settings.
3. Select Yes to require passwords.
After you set this password requirement, phones and tablets that already have Office 365 email,
and phones and tablets that people set up later, will prompt people to set a password.
45
If you want to require longer passwords or set other password options, you have to make
passwords required first.
Turn off IM notifications for phones and tablets

On Android and Symbian phones, Lync Mobile notifications pop up in real time. For Windows
Phone, iPhone, and iPad devices, however, push notification is used to show alerts whenever
youre not actively using Lync Mobile on your phone or tablet.
You can set it up so that push notifications for Lync Mobile are off by default for Windows Phone,
iPhone, and iPad devices.

2. Turn off Instant messaging notification.
Tips:
Compare features for Lync Mobile on different phones and tablets by checking out the information
in the Lync Mobile Client Comparison Tables.
To learn about how to install Lync Mobile on different phones, see Deploying Mobile Clients.
Important:
Microsoft uses other companies to provide real-time Lync mobile notifications for
Windows Phone, iPhone, and iPad users. See the Privacy Statement for Microsoft Lync
Products.
See Also
Set up and manage users' mobile phones
Sign-in and passwords

Sign-in and passwords
Sign up for Office 365

What is my user ID and why do I need it?
Reset a user's password
Reset your administrator password
Troubleshoot Lync Online sign-in problems
46
As an administrator of your organization, you sign up for Microsoft Office 365 for professionals
and small businesses for yourself and your organization on the Office 365 sign-up page. During
the sign-up process, you are asked to set a new domain name and create a user ID for your
account. You use this user ID to sign in to Office 365.
If you are not an administrator, an administrator adds you to the account and creates a user ID for
you to use whenever you sign in to Office 365.

Sign out of Office 365
1. Go to the Office 365 sign in page.

2. Type your user ID and password. If you cant remember your password, click Forgot
your password? for instructions.
Note:
If your user account was created by an administrator, you were given a
temporary password. When you sign in to Office 365 for the first time, you are
required to change your temporary password before you can access the
services.
3. If you want to be able to close your browser window and remain logged in to Office 365
until you sign out, select the Keep me signed in check box.
Notes:
If you select Keep me signed in and then sign out of Office 365, you are prompted
to re-enter your password the next time you sign in to Office 365.
For security purposes, we recommend that you use Keep me signed in only on
private computers, and never on public or shared computers.
4. Click Sign in.
Sign out of Office 365

To sign out of Office 365, at the top right of the Office 365 portal, click Sign out below your
display name.
See Also
47

Your user ID is the new email address that you create when you sign up for Microsoft Office 365.
You use this user ID, along with the password that you also create, every time you sign in to
Office 365. An initial Office 365 user ID looks similar to the following:
ellen@contoso.onmicrosoft.com.
You have to use a unique user name for your user ID, and for other users you create for your
Office 365 account. The domain part of your user IDthe part to the right of the @ symbolis
either the .onmicrosoft.com domain that you chose when you signed up for Office 365 or
another domainfor example, your organizations custom domainthat youve added to
Office 365.
For example, if you chose fourthcoffee.onmicrosoft.com as a domain name when you created
your Office 365 account, and you chose a user name of colinw, your Office 365 user ID would be
colinw@fourthcoffee.onmicrosoft.com.
If you want your user ID and Office 365 email address to use your custom domainas in, for
example, colinw@fourthcoffee.cominstead of the initial .onmicrosoft.com domain, see Add your
When you sign up for Office 365, you also need to provide an existing email address as your
alternate contact email address. After you complete the signup process, youll get an email
message at your existing email address that includes your user ID and the URL of the page
where you will sign in to Office 365. If you forget your user ID, or if you dont remember the URL
of the Office 365 portal, look at the introductory email message to find this information.
Youll create a new user ID for each user account that you add to your subscription. Office 365
generates a temporary password that you can give to new users, along with each users user ID,
so they can sign in to Office 365.
Note:
The alternate email address you are asked to provide during the signup process is used
for important communications, such as administrator password resets. Information about
service and billing, and promotional information that you choose to receive, will also be
sent to this email address. If you are an administrator, you can change this email address
on the My Profile page.
See Also

When you first sign in to Microsoft Office 365 for professionals and small businesses, use the
temporary password given to you, and then create a new password to use for sign-in thereafter.
48
You can also change your password at any time after you have signed in. This topic addresses
changing your password once you have signed in.

Change my password
Learn about password policy
Change my password
To change your password, follow these steps:
1. In the Office 365 portal, in the top right corner near your name, click My profile.
2. On the My profile page, click Change password.
3. On the Change password page, type your old password a new password, and then
retype the new password to confirm it.
4. Click Submit.
Note:
When you change your password in Office 365, be sure to update the password
on your phone and desktop email program to match the new password for your
account.
Password policy
The user password policy is as follows:
When you create a new password, use the following guidelines.
Use 8 to 16 characters.
Use a combination of uppercase and lowercase letters.
Use at least one number or symbol.
Do not use spaces, tabs, or line breaks.
Do not use your user name (the part of your user ID to the left of the @ symbol).
If you forget your password, you must request a password reset from an Office 365
administrator. Your administrator can provide you with a new temporary password to use the
next time you sign in.
If you forget your password and you are the only Office 365 administrator in your
organization, you can reset your own password if you have previously provided an alternate
email address and a mobile phone number that can receive a text message. For information
about resetting your own password, see Reset your administrator password. For information
about how to set up your administrator account with an alternate email address and mobile
phone number, see Assigning administrator permissions. If you have not provided the
49
necessary mobile phone number and email address, request a password reset by submitting
a service request.
See Also

As an administrator, you can reset passwords for users who have forgotten them. The passwords
you assign are temporary, and users must change the password the next time they sign in. Only
administrators can reset passwords.
To reset a users password, do the following:
1. In the header, click Admin.

2. In the left pane, under Management, click Users.
3. On the Users page, select the check box next to the user whose password you want to
change, and then click Reset password.
4. To send the temporary password to yourself or other contacts, on the Send results in
email page, select the Send email check box, and type the email addresses of the
recipients. Enter email addresses separated by semicolons (;). You can enter a maximum
of five email addresses.
5. Click Reset password. Office 365 generates a password automatically and sends the
password to the email addresses that you specify.
6. On the Results page, click Finish.
Note:
When the users password changes in Office 365, be sure that they also update
their password on their phone and desktop email program to match the new
password.
Administrators can also use the password self-reset process to reset their own passwords, but
only if they have provided an alternate email address and a mobile phone number that can
receive text messages. For more information about how to set up an administrators account so
that the administrator can use password self-reset, see Assigning administrator permissions. For
more information about how to use password self-reset, see Reset your administrator password.
See Also
Assigning administrator permissions
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Change how often passwords expire
User passwords expire on a regular basis in Microsoft Office 365 for professionals and small
businesses. As an admin, you can set a policy to make a user's password expire after a certain
number of days. Users are notified to change their password starting 14 days before their
password expires.

2. Under Management, click Users.
3. On the Users page, click Change now.
4. On the Password expiration policy dialog, type the number of days before the
password should expire, and then click OK. Choose a number of days between 14 and
730.
More about passwords and password expiration policies

How many days should I choose? Many organizations require new passwords every two or
three months. Choose a number of days between 14 and 730.
Are users notified that their password will expire? The user sees a message whenever
they sign in, starting at 14 days before their password expires. The message shows the
number of days left before their password expires and gives a link to the Change password
page. See Change my password.
What if a user doesn't change their password in time? The user can still change their
password after it has expired. The Change password page shows when the user signs in,
and they can enter a new password. You can also reset the users password for them, if
necessary. See Change my password or Reset a user's password.

Before you sign up for Microsoft Office 365 for professionals and small businesses, make sure
that your computer has one of the combinations of operating system and Internet browser listed
in Software requirements for Office 365. To learn whether Office 365 and all the services in
Office 365 are available in the country or region where you do business, see License restrictions
for Office 365.
As the administrator of your organization, you sign up for yourself and your organization. You can
sign up for a free trial or purchase a subscription. After you have created your organizations
account, use the administrative tools in Office 365 to create user accounts, and then assign them
to each user in your organization. During the sign-up process, you are asked to set a new domain
name and create a user ID for your account.

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Opt out of future Office 365 mailings

During the sign-up process for the free trial or to purchase Office 365, you provide information
about your organization. You also create a user name and a new domain name that together
become the user ID for your account. Use your user ID each time you sign in to Office 365. For
more information, see What is my user ID and why do I need it?
To sign up for Office 365, follow these steps.
1. On the Office 365 portal, click the appropriate link to buy Office 365 or to get the free trial.
If you are signing up to purchase Office 365, on the Buy Office 365 page, click the
Professionals and small businesses tab, and then click Buy.
If you are signing up for the trial, on the Try Office 365 for free for 30 days page,
click FREE TRIAL under Small businesses (Plan P1).
3. On the Sign up page, select the country or region where your organization will use
Office 365, and then select the language that you want to use for business
communications.
Important
The billing currency and local tax rates vary depending on the country or region that
you select.
Be sure to select the right country or region. Your account will be assigned to the
data center that is closest to your location. This assignment cannot be changed.
4. Type your first and last name and your organization name. Your first and last name will
be displayed on the Office 365 portal after you sign in.
5. Type an existing email address.
Note:
The email address that you provide is where you will receive password reset
information if you forget your Office 365 password and request a reset. Service,
billing, and promotional information that you choose to receive will also be sent to
this email address.
6. Type a descriptive name for your new domain so that it is in the following format:
contoso.onmicrosoft.com. Click Check Availability to ensure that the domain name is
available.
Note:
After you create your account, you can keep the domain name that you created
during sign-up or change it to your organizations custom domain name. To use
your organizations custom domain name, you first need to add it to Office 365.
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For information about adding your domain name, see Add your domain to Office
365.
7. Type a user name, and then type a password. Retype the password to confirm it.
Note:
For password guidelines, see Change your password.
8. Type the numbers and letters that you see in the picture box. The characters are not
case-sensitive. This step confirms that a personnot an automated programis signing
up for an account. If you cannot clearly read the characters in the picture box, do one of
the following:
To see a new picture box, click the Refresh button next to the picture box.
To hear an audio recording of the characters, click the Speaker button. The
recording will be for a different set of characters from those that appear in the picture
box. If after hearing the recording you decide that it would be easier to type the
characters in the picture box, click the Refresh button to see a new picture box. Type
the numbers and letters that appear in the new picture box.
9. Review the service agreement, and if you agree, click I accept and continue to
complete the sign-up process.
After you finish signing up, you are automatically signed in to Office 365 as an administrator. An
email message that contains your account information is sent to the email address that you
provided during the sign-up process. Keep this email message to refer to if you forget your user
ID or the website address where you sign in to Office 365.
Opt out of future Office 365 mailings

If you dont want any Office 365 promotional information to be sent to your alternate email
address, you can click the Unsubscribe link in any email message that is sent from Office 365. It
can take up to 10 days for the change to take effect.
See Also
Create or edit users
Reset your administrator password

If you are an administrator for Microsoft Office 365 for professionals and small businesses and
have forgotten your password, you can reset your own password. Only administrators can reset
their own passwords. You can also ask another administrator to reset your password for you. For
more information about how an administrator can reset your password, see Reset a user's
password.
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Important:
To reset your own password, you must have already provided an alternate email address
and a mobile phone number that is enabled with text messaging. For instructions on how
to add this information to a user account, see Create or edit users.
To reset your own password, do the following:
1. At the Microsoft Office 365 for professionals and small businesses sign in page, click
Forgot your password?
Note:
If you don't see the Forgot your password link, first click your user ID.
2. On the first page of the Reset your password wizard, click the appropriate option and
click Next. Only administrators can reset their own passwords.
3. On the User verification page, type your user ID and the characters for verification, and
then click Next.
An email containing instructions is sent to your alternate email address.
4. Read the instructions in the email message, and then click the link Reset your
password now.
When you click the link in the email message, a security code is sent to your mobile
phone.
Important:
You need to respond within 10 minutes to the email and to the text message.
Complete the reset process using the same computer and browser session. If
you close your browser window, or take longer than 10 minutes to respond, you'll
have to restart the process.
5. In the wizard, on the Mobile phone verification page, type the Security code you
received on your mobile phone.
6. On the Create a new password page, type a new password, confirm the new password,
and click Finish.
7. When your password has been reset, click the link in the wizard to return to the
Office 365 sign-in page and sign in with your new password.
Note:
When your password is changed in Office 365, be sure that you also update your
password on your phone and desktop email program to match the new
password.
If you have not provided the necessary mobile phone number and email address required to reset
your own password, request a password reset by submitting a service request.
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See Also
[Video] Performing Administrator Self-Serve Password Resets in Office 365
[Video] Troubleshooting Administrator Self-Serve Password Resets in Office 365
Self-service password reset error in Office 365: "Contact an administrator to reset your password"
Self-service password reset error in Office 365: "Invalid Security Code"
User accounts and permissions

User accounts and permissions
About administering your account

Delete or restore users
Add or remove a delegated administrator
Create, edit, or delete a user view
Add multiple users with bulk import
License restrictions for Office 365
Manage licenses
View or edit company information
Add, change, or remove a subscription advisor
partner

As an administrator of Microsoft Office 365 for professionals and small businesses, you can use
the Admin Overview page to manage settings for your company, user accounts, and the
services to which your company is subscribed. To access this page, click Admin in the header.
From this page you can:
Create and manage users and groups.
Manage the services your company subscribes to, such as SharePoint Online and Microsoft
Exchange Online.
Manage the billing and payment details for your account.
Get support for a technical issue or an issue with your subscription, and access Help.
This topic describes administrator tasks for Office 365. For information about administrator roles
and permissions for other services in Office 365 such as Microsoft Exchange Online, SharePoint
Online, and Lync Online, see the wiki article Permissions in Office 365 FAQ.
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Administrative skills and tasks
Administrators manage different aspects of the Office 365 service, such as creating and editing
users, support issues, and billing. In addition to performing tasks specific to Office 365, we
recommend that all administrators have experience in the following areas:
Knowledge of the organizations IT environment, network, and Internet connectivity
Experience supporting and administering operating systems and applications for personal
computers
Experience providing user assistance or training
Ability to troubleshoot user issues
The following are examples of potential administrator responsibilities:
Create, change, or delete user accounts
Monitor service licenses and service health
Manage passwords
Resolve user issues with email and SharePoint Online services
Manage sites and site collections
Pay subscription fees
Migrate from the existing company environment to Office 365
Train and support workers on how to use Office 365
Escalate issues to Office 365 Support
See Also
Get support for Office 365

When you sign up for Microsoft Office 365 for professionals and small businesses, you are
designated as the administrator. The administrator has access to all features in the administration
center, including the ability to assign administrator permissions to others.
Administrators can do the following:
View company and user information
Manage support tickets
Reset user passwords
Create and manage user views
Create, edit, and delete users and groups, and manage user licenses
Access billing information
Manage domains
Manage company information
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Assign administrator permissions to others
Note:
If you did not purchase Office 365 directly from Microsoft, you will not be able to make
billing changes. For billing issues, contact the administrator at the company where you
purchased your subscription.
This topic describes administrator permissions for Office 365. For information about administrator
roles and permissions for other services in Office 365 such as Microsoft Exchange Online,
SharePoint Online, and Lync Online, see the wiki article Permissions in Office 365 FAQ.

Assign or remove administrator permissions for an existing user
Assign or remove administrator permissions for multiple users
Assign or remove administrator permissions for an existing user

Watch the video (3:00)
Use this procedure to assign or remove permissions for an existing user.
Important:
Administrators who forget their passwords can use the password self-reset process to
regain access to their accounts. To use this feature, both a mobile phone number that
can receive a text message and an alternate email address that is not tied to the
Office 365 subscription must be included with an administrators information.

3. On the Users page, select the check box next to the name of the user whose
administrator permissions you want to change, and then click Edit.
4. Click the Settings tab. Under Assign permissions, select No to remove permissions or
Yes to grant permissions. If you select Yes, provide additional information on the
Settings tab and on the Details tab as explained in the next two steps. This email
address is used for important notifications.
5. In the Alternate email address box, type an email address that is not connected to
Office 365. This email address is used for important notifications, including password
self-reset, so the user must be able to access the email account even if the user cannot
access Office 365.
6. Click the Details tab. Under Additional details, in the Mobile phone box, type the
number of a mobile phoneincluding the country codethat can receive a text (SMS)
message, if the user has one. This phone number is also used in the password self-reset
process.
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7. When you have finished, click Save.
Assign or remove administrator permissions for multiple users

Use the following instructions to assign or remove permissions for multiple existing users.
Note:
You cannot assign administrator permissions during the process of adding multiple users
with bulk import.

3. On the Users page, select the check box next to the names of the users that you want to
assign administrator permissions to or remove administrator permissions from, and then
click Edit.
4. On the Details page, click Next.
5. On the Settings page, under Assign permissions, select No to remove permissions or
Yes to grant permissions and click Next.
6. On the Assign licenses page, click Submit.
7. On the Results page, review your results. When you have completed your review, click
Finish.
See Also

You have to create an account for every user who will access Microsoft Office 365 for
professionals and small businesses services. You can also change user accounts or delete them
when theyre no longer needed. For more information, see Assigning administrator permissions.
By default, users do not have administrator permissions, but you can optionally assign them. For
more information, see Assigning administrator permissions.

Create a user
Edit a user
Edit multiple users
Delete one or more users
58
Create a user
To create a single user account, follow these steps. To add several users all at once, see Add
multiple users with bulk import.

2. On the Admin page, in the left pane, under Management, click Users.
3. On the Users page, click New, and then click User.
4. On the Details page, complete the user information. Click the arrow next to Additional
details to add optional user information, and then click Next.
5. On the Settings page, if you want the user to have administrator permissions, click Yes.
For important details about administrator accounts, see Assigning administrator
permissions.
Note:
If you are an administrator for a partner company, youll see more settings for
assigning administrative privileges.
6. Under Set user location, select the users work location, and then click Next.
7. On the Assign licenses page, select the licenses that you want to assign to the user,
and then click Next.
Note:
If you have no licenses available, you can purchase more licenses, remove
licenses from existing users, or delete user accounts that have assigned
licenses.
8. On the Send results in email page, select Send email to send the user name and
temporary password (Office 365 creates the password automatically) for the newly
created user to yourself and recipients of your choice by email. Type email addresses
separated by semicolons (;), and then click Create. You can enter a maximum of five
email addresses.
9. On the Results page, the new user and temporary password are displayed. When youre
finished reviewing the results, click Finish.
Notes:
If your organization uses more than one domain, you should know about the following issues
when you create a user account:
You can create user accounts with the same user principal name (UPN) across domains if you
first create, for example, geoffgrisso@contoso.onmicrosoft.com followed by
geoffgrisso@contoso.com.
You cannot create geoffgrisso@contoso.com followed by geoffgrisso@contoso.onmicrosoft.com.
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Edit a user

3. On the Users page, select the check box next to the user that you want to edit, and then
click Edit.
4. Click the Details, Settings, Licenses, or More tabs, depending on the changes that you
want to make. Complete your changes, and then click Save.
Edit multiple users

3. On the Users page, select the check boxes next to the users that you want to edit, and
then click Edit.
4. On the Details page, edit the information as needed, and then click Next.
5. On the Settings page, edit the information as needed, and then click Next.
6. On the Assign licenses page, do one of the following, and then click Submit.
If youre not making any changes to the existing license assignments, click Retain
current license assignments.
To replace existing license assignments, click Replace existing license
assignments and then select one or more licenses from the list.
To add licenses to the existing license assignments, click Add to existing license
assignments, and then select one or more licenses from the list.
Note:
If you have no licenses available, you can purchase more licenses, recover
the use of service licenses by removing licenses from existing users, or
delete user accounts that have assigned licenses.
7. On the Results page, review your results. When youre finished reviewing the results,
click Finish.
Note:
Some changes may take time to apply across multiple services.
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3. On the Users page, select the check box next to the user or users that you want to
delete, and then click Delete.
4. In the Delete confirmation message, click Yes.
See Also
Manage licenses

If you are an administrator of Microsoft Office 365 for professionals and small businesses, you
can create user views that all administrators can use to view a filtered list of users. There are two
kinds of views:
Standard views offer the most common queries performed by administrators, such as "Sign-
in allowed users." Standard views are displayed by default; you cant edit or delete them.
Note:
Some standard views will display an unsorted list when there are more than 2,000
users in the list. To locate specific users in this list, use the search box.
Custom views are views that you create and are available to all administrators. When you
create, edit, or delete a view, these changes are reflected in the list of custom views that all
administrators in your company see. You can create and edit up to 50 custom views.
For custom views, you can use the following filters:
Assigned license: Use this filter to show users who have the selected license assigned
to them. Users may also have additional licenses.
Users with errors: Use this filter to show users who may have provisioning errors.
Users with no licenses: Use this filter to find all users who have not been assigned a
license. The results for this view can also include users who have an Exchange mailbox
but no license. To track those users specifically, use the filter Users with Exchange
mailboxes or archives and no licenses.
Users with Exchange mailboxes or archives and no licenses: These are users who
were created in Microsoft Exchange Online and assigned an Exchange mailbox, but were
not assigned an Office 365 license.
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Note:
If you create a custom view that returns more than 2,000 users, the resulting user list
will be unsorted. In this case, use the search box to find users or Edit view to refine
your search.

Create a custom user view
Edit a custom user view
Delete a custom user view
Create a custom user view

Watch the video (3:02)

3. On the Users page, from the View drop-down list, select New view.
4. On the New view page, enter the information that you want to include in your user view,
and then click Save. Your custom view is now included in the View drop-down list.
Note:
If you select multiple filter options, you will get results that contain users who
match all of the selected criteria.
Edit a custom user view

3. On the Users page, from the View drop-down list, select the view that you want to edit.
Note:
You can edit only custom views.
4. From the View drop-down list, select Edit view.
5. On the Edit view page, edit the information as needed, and then click Save.
Delete a custom user view
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3. On the Users page, from the View drop-down list, select the view that you want to delete.
Note:
You can delete only custom views.
4. From the View drop-down list, select Delete view.
5. When asked to confirm that you want to delete the view, click Yes.
See Also

You can import multiple users into Microsoft Office 365 for professionals and small businesses
from a single file source. The file must be a comma-separated values (CSV) file and adhere to
the required format.

Learn about CSV files
Add users with bulk import
About CSV files

A CSV file is an easy way to transfer a large amount of data between programs. It is a plain-text
file that stores database-style information in a special format. The format requires one record on
each line. Fields within records must be separated by commas.
You can use the Bulk add users wizard to upload an existing CSV file, or you can use the
provided blank CSV template and edit it in a text editor such as Notepad. The template contains
user data column labels under which you enter information about the users that you want to
import. The wizard also includes a sample CSV file that provides a correctly formatted example
containing sample user data.
When you create a CSV file, you can enter user data column labels in any language or
characters, but the order of the labels as shown in the sample is important for the correct fields to
be populated. You can then make entries into the fields, using any language or characters, and
save your file in a Unicode or UTF-8 format.
The minimum number of rows is two, including the first row of user data column labels (the
second row is a user). The maximum number of rows is 251, including the first row of user data
column labels. Only the user name and display name are required entries. If you need to import
more than 250 users, create multiple CSV files. The following table shows the user data column
labels and maximum character length for each in the sample CSV file.
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Important:
When you create or edit a CSV file, use Notepad or another simple text editor to avoid
potential file processing problems.
User data column labels Maximum character length
User Name (Required)

The maximum total length of the user name is
79 characters (including @ symbol), in the
format name@domain.<extension>. The users
alias cannot exceed 30 characters and the
domain name cannot exceed 48 characters.
First Name 64
Last Name 64
Display Name (Required) 256
Job Title 64
Department 64
Office Number 128
Office Phone 64
Mobile Phone 64
Fax 64
Address 1024
City 128
State or Province 128
ZIP or Postal Code 40
Country or Region 128
Add users with bulk import

Caution
If you are importing users from different countries or regions, we recommend creating a separate
CSV file for each country or region and performing a bulk import operation for each CSV file. This
is because you will be indicating the location of the users in the CSV file as part of this import
process, and only one location can be selected per bulk import operation.
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Make sure that the User Name column of your CSV file contains the full email address (for
example, bob@contoso.com) for each of your users, or you will receive an error when you upload
the file.
To add multiple users using a CSV file, do the following.

3. On the Users page, click the arrow next to New, and then click Bulk add.
4. On the Select a CSV file page, do one of the following, and then click Next.
Click Browse to specify an existing CSV file on your computer.
Click Download a blank CSV file to create a CSV file using the template provided.
Save the file to your computer when you have finished and then click Browse to
specify the file that you just created.
Click Download a sample CSV file to open a correctly formatted example containing
sample user data. If you create your CSV file from this sample file, save the file to
your computer when you have finished inserting your data, and then click Browse to
specify the file that you just created.
Caution:
Do not add, change, or delete column labels in the CSV template or sample file,
and make sure that you save the file with a .csv extension, or the file may not
upload correctly.
5. On the Verification results page, confirm that there are no errors in your CSV file and
that the number of users to import is correct. To review errors in the log file, click View. If
you have errors in your CSV file, click Back. Open your CSV file and make the
corrections, and then perform step 4 again. Once your CSV file has passed verification,
click Next.
Notes:
This is a verification step only. Users are not added at this point.
If you must perform step 4 again to correct the CSV file, click Browse again to
reattach the updated CSV file, even though the file is still selected under path and
file name.
6. On the Settings page, under Set sign-in status, select Allowed to allow users to sign in
to Office 365 and access licensed services, or Blocked to block users from signing in to
Office 365 and accessing licensed services. Under Set user location, select the users
work location, and then click Next.
7. On the Assign licenses page, select the licenses that you want to assign to all the users
being imported, and then click Next.
8. On the Send results in email page, select Send email to send a user name and
temporary password for the added users to yourself and/or recipients of your choice.
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Enter preferred email addresses separated by semicolons (;), and then click Create.
Note:
You can enter a maximum of five email addresses.
9. On the Results page, a list of successfully imported users and their temporary
passwords is displayed, as well as any errors that occurred during the import process. If
a user was not imported, you will receive a status message indicating the reason. If you
chose not to send yourself this information by email, you can click View to open the log
file, and then print or save the information.
10. When you have finished reviewing the results, click Close.
Note:
Changes may take time to apply across multiple services.
See Also
View or edit company information

You created your organizations profile the first time you signed up for a trial or paid subscription.
The information you provided during the sign-up process determines such things as billing
address, contact information, and the primary domain name assigned.

View your organizations profile
Edit your organizations profile
View your organizations profile

The name of your organization is displayed at the top of the left pane. The name acts as
a link to your organizations profile.
2. Click your organizations name to see the profile.
Edit your organizations profile

The name of your organization is displayed at the top of the left pane. The name of your
organization acts as a link to your organizations profile.
2. Click your organizations name to see the profile.
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3. In the profile window, under your organizations name, click Edit.
Notes:
You set the Country or region for your organization when you first sign up. While you can
change other information in this profile, you cannot change the Country or region setting
after sign-up.
The Language preference determines the language for all business communications that
are sent from Microsoft to your organization. At the time of sign-up, it determines the
language used by SharePoint Online, which your users see on your team site. If you change
the language preference after sign-up, all future communications will be sent in the language
selected. However, the language used by SharePoint Online cannot be changed.
The Language preference in the organizations profile can be different from the Display
language setting in the users profile.
The administrator selects the Language preference administrator in the
organizations profile.
Individual users, including administrators, control the Display language setting in
their user profiles. This option determines the language they see in the Office 365
portal user interface. Users can access their profiles and change their display
language by clicking My profile at the top right of the Office 365 portal.
See Also
Change licenses or storage space for your subscription
Update your credit card information
Add, change, or remove a subscription advisor partner

A Microsoft partner who serves as your subscription advisor provides you with the sales, support,
and technical expertise to help you set up and maintain your subscription. Working with a partner
is an excellent way to maximize the benefits available in Microsoft Office 365 for enterprises. You
can add a partner at the time of purchase or at a later date.
Partner availability depends on the services you use and the country or region where you will use
those services. If you are adding a partner, or changing the partner for your subscription, you first
need to obtain the partners Microsoft Partner ID.

Add a partner at the time of purchase
Add a partner to a subscription
Change the partner for a subscription
Remove the partner from a subscription
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Add a partner at the time of purchase
1. On the Admin page, in the left pane, under Subscriptions, click Purchase.
2. On the Purchase subscriptions page, click Add next to each service that you would like
to purchase.
3. Click Add to cart.
4. When your cart includes all of the subscriptions that you want to purchase, click Check
out.
5. In the first step of the Check out wizard, in the right pane, under Partner information,
click Add.
6. Type the Microsoft Partner ID for the partner you are adding.
7. Complete the rest of the wizard to finish buying your subscriptions.
Add a partner to a subscription
1. On the Admin page, in the left pane, under Subscriptions, click Manage.
2. Click the name of the subscription that you want to modify.
3. On the Subscription details page, in the right pane under Partner information, click
Add.
4. Type the Microsoft Partner ID for the partner you are adding.
Change the partner for a subscription
Edit.
4. Click Change.
5. Type the new Microsoft Partner ID for the partner you are adding.
Remove the partner from a subscription
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Edit.
4. A window appears with the name of the partner. Clear the Microsoft partner ID text box,
and then click OK.
See Also
Buy subscriptions for your company
Buy additional subscriptions

When you subscribe to a service in the Microsoft Office 365 family, you are given administrator
permissions. You can then assign administrator permissions to other users in your company.
However, if you want someone else to administer the service, you can delegate this role to a
Microsoft partner. When you authorize a partner to take on this role, the partner is referred to as a
delegated administrator.
If are not currently working with a partner, you can find one on the Microsoft Pinpoint website.

Add a delegated administrator
View your delegated administrators
Remove a delegated administrator
Add a delegated administrator

This process must be initiated by your partner. The partner sends you an email message asking
you if you want to give them permissions to act as a delegated administrator.
1. Read the partner's terms in the email message.

2. To authorize the agreement, click the link.
The link goes to an authorization page in the Office 365 portal.
View your delegated administrators
1. On the Admin page, in the left pane, under Support, click Overview.
2. On the Support overview page, under Delegated administrators, click Manage your
delegated administrators.
Your delegated administrator is listed on the Delegated administrators page. If you do
not have a delegated administrator, the list is blank.
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Remove a delegated administrator
When you remove a delegated administrator, you remove the partners permissions to access
and modify your service. You can remove the delegated partner at any time.
1. On the Admin page, in the left pane, under Support, click Overview.
2. On the Support overview page, under Delegated administrators, click Manage your
delegated administrators.
3. On the Delegated administrators page, select the partner that you want to remove.
4. Click Remove delegated administrator.
See Also
Manage licenses
A subscription to Microsoft Office 365 for professionals and small businesses is made up of a
number of licenses to a set of services. A company chooses the services it needs and the
number of users that it requires for each of those services; then, the administrator assigns a
license to each user for each service that user needs to access.
There are two broad categories of tasks that administrators perform on licenses:
Assigning and adding licenses: You can assign licenses to new users when creating new
accounts, and you can assign licenses to existing accounts. You can add a license (for
example, if you have assigned all of your licenses for a particular service, and another user
needs that service) or remove a license from a user entirely (if that user wont need that
service again).
Resolving license conflicts: A license conflict occurs when your company has more users
assigned to a service than you have available licenses for that service. You can resolve this
by removing a license from a user, buying more licenses, or deleting a user account.

Assign a license to a user
Remove a license from a user
Purchase more licenses
Delete a user to free a license

Global administrators can assign a license to a user. In most cases, this is done when the user
account is first created. For more information, see Create or edit users.
It is also possible to change license assignments for users after they are created. To add a
license to an existing user account, do the following.
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3. Click the name of the user to whom you want to assign a license. The Assign licenses page
appears.
4. Select the check box for the license that you want to assign, and then click Save.
Notes:
Not all services are available in all user locales. For a list of restrictions, see License
restrictions for Office 365.
You can assign new licenses or replace existing licenses for more than one user at a
time. On the Users page, select the check box next to the names of the users, click Edit,
and then click Next twice until the Assign licenses page appears. Select Replace
existing license assignments or Add to existing license assignments, and then
select the check box for the licenses that you want to assign. For information about
editing multiple users, see Create or edit users.
You cannot assign a license if your company doesnt have any available for that service.
For the procedure to purchase more licenses, see Purchase more licenses.
Remove a license from a user

If users job responsibilities change, a global administrator can change the services that they use
by removing the licenses from those users. In addition, if you have a license conflict where you
have more users assigned to a service than you have licenses available, you can resolve the
conflict by removing licenses from users who no longer use them.
When you remove a license, all data associated with that service for that user is deleted and
cannot be recovered (with the exception of documents that they saved on SharePoint Online).
For example, if you remove a license for Microsoft Exchange Online from a user, that users
mailbox and all messages contained in it are deleted. We recommend that you instead either
purchase more licenses or delete user accounts for users who no longer work at your company.
To remove a license from a user, do the following.
3. Click the name of the user from whom you want to remove the license. The Assign licenses
page appears.
4. Clear the check box for the license that you want to remove, and then click Save.
Caution:
When you remove a license from a user, any data associated with that user for that
service is deleted and cannot be recovered (with the exception of documents saved
on SharePoint Online).
For more information, see Create or edit users and Change licenses or storage space for your
subscription.
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(Back to top)
Purchase more licenses

If your company hires more people or changes work assignments, you might need more licenses
for the services you already use. A global administrator can purchase more licenses at any point.
In addition, if you have a license conflict where you have more users assigned to a service than
you have licenses available, you can resolve the conflict by buying more licenses for that service.
To purchase more licenses, do the following.
2. In the left pane, under Subscriptions, click Purchase.
3. Find the service that you want to buy licenses for, and then click Add more.
4. Follow the directions on the screen to complete your purchase.
For more information about subscriptions, see Buy subscriptions for your company and Change
licenses or storage space for your subscription.
Delete a user to free a license

If an employee leaves your company, a global administrator can delete that employees account.
When you do this, any licenses that had been assigned to that person become available and can
be assigned to other users.
To delete a user account, do the following.
3. Select the check box next to the name of the user you want to delete, and then click Delete.
4. When the dialog box appears to ask if you are sure you want to delete the user, click Yes.
Caution:
When a user account is deleted, all data for that user is deleted (with the exception of
documents saved on SharePoint Online). Only delete users when you know that they
will not need that data in the future.
(Back to top)
See Also
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Delete or restore users
When a user no longer needs their Microsoft Office 365 for professionals and small businesses
user account, such as when they leave the organization, you should delete the user account.
Deleting the user account frees the Office 365 licenses assigned to it, and ensures that
unauthorized persons do not continue to use the account. For more information about how to
remove licenses from users, see Manage licenses.
When you delete a user account, the account becomes inactive. However, for approximately 30
days after you have deleted it, you can restore it. When you restore an account, you may
encounter conflicts with user names or proxy addresses. You also must ensure that there are
Office 365 licenses available to assign to accounts before you restore them.
This topic explains how to delete a user account, how to restore a user account, and how to
resolve conflicts when restoring accounts.

Restore one or more users
Restore a user with a user name conflict
Restore a user with a proxy address conflict

3. On the Users page, select the check box next to the user or users that you want to
delete, and then click Delete.
4. In the confirmation dialog box, click Yes.
Restore one or more users

Deleted user accounts are listed on the Deleted tab of the Users page.

3. On the Users page, click the Deleted tab.
4. On the Deleted page, select the check box next to the user or users that you want to
restore, and then click Restore.
5. In the confirmation dialog box, click Yes.
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Restore a user with a user name conflict
A user name conflict occurs when an administrator deletes a user account, creates a new user
account with the same user name (either for the same user or another user with a similar name),
and later tries to restore the deleted account.
To resolve a user name conflict, you can either replace the active user account with the one that
you are restoring, or assign a different user name to the account that you are restoring so that
there are not two accounts with the same user name.
To restore a user with a user name conflict, follow these steps.

Note:
If two or more users fail to be restored, an error message advises you that the
restore operation failed for some users. You can view the log to see which users
were not restored. You must restore the failed accounts one at a time.
5. On the User name conflict page, do one of the following:
If you want to keep both the restored account and the conflicting active account, click
Change the user name of the user you want to restore, type a new user name,
and then click the appropriate domain name.
If you want to remove the active account and replace it with the account that you are
restoring, click Replace active user with this deleted user.
6. Click Submit.
7. Review the results, and then click Finish.
Restore a user with a proxy address conflict

A proxy address conflict occurs when an administrator deletes a user account that contains a
proxy address, assigns the same proxy address to another account, and then tries to restore the
deleted account.
To restore a user with a proxy address conflict, follow these steps.

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Note:
If two or more users fail to be restored, an error message advises you that the
restore operation failed for some users. You can view the log to see which users
were not restored. You must restore the failed accounts one at a time.
5. On the Resolve proxy address conflict page, if you want to restore the user account
and delete the proxy addresses attached to that account, click Submit.
Note:
If a user account contains more than one error that prevents you from restoring it,
the Resolve proxy address conflict page displays a Next button instead of a
Submit button. Click Next to resolve the error on the next page.
6. Review the results, and then click Finish.
See Also
Manage licenses
Update and configure desktops

Update and configure desktops

Install Office Professional Plus with Office 365
Troubleshoot update and configuration issues
for Office 365
Manually update and configure desktops for
Office 365

Microsoft Office 365 for professionals and small businesses is compatible with Microsoft Office for
Mac 2011 Service Pack 1 or a later version, and with Microsoft Office 2008 for Mac 12.2.9
Update or a later version. If you use Office 2008 for Mac 12.2.9 Update or a later version, you
must also install Microsoft Entourage 2008 for Mac, Web Services Edition.
For information about how to purchase Office for Mac 2011 or Microsoft Lync for Mac 2011, see
the following:
Office for Mac Standard 2011
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Office for Mac Home and Business 2011
Lync for Mac 2011
Entourage 2008, Web Services Edition is a separate update that is not included with the Office
2008 for Mac 12.2.9 Update. You can download Entourage 2008, Web Services Edition for free.
To download and install it, go to Download Details for Microsoft Entourage 2008 for Mac, Web
Services Edition.
This topic explains how to set up your Mac so that you get the most out of Office 365 on a Mac.
For information about how to set up Lync for Mac 2011, see Set up Lync for Mac 2011 for Office
365.
After you have set up your Mac, you will be able to:
Manage messages, tasks, contacts, and calendars by using Microsoft Outlook for Mac 2011,
Entourage 2008, Web Services Edition, or Microsoft Outlook Web App.
Open, edit, save, and co-author documents that are located on a Microsoft SharePoint site by
using Office for Mac 2011 and Microsoft Document Connection.
Open, edit, and save documents that are located on a SharePoint site by using Office 2008
for Mac and Document Connection.
Participate in online meetings by using the Microsoft Lync Web App.
In this article
System requirements for Macintosh-based operating systems
Install updates for Office for Mac 2011
Install and configure updates for Office 2008 for Mac
Participate in online meetings by using Lync Web App
Configure Office to access your team site
System requirements for Macintosh-based operating systems

These tables list the Macintosh-based operating systems, browsers, and applications that are
compatible with Office 365. For a complete list that includes Windows-based operating systems,
see Software requirements for Office 365.
Desktop applications Supported operating systems
Office for Mac 2011 Service Pack 1 or later Mac OS X 10.5.8 or later version
version
Office 2008 for Mac 12.2.9 Update or later Mac OS X 10.5.8 or later version
version and Entourage 2008, Web Services
Edition
Support ends April 9, 2013
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Important:
When you install Office 2008 for Mac on Mac OS X 10.7, you need to perform additional
steps to make sure that you are getting the latest updates for Office 2008 for Mac. For
more information, see Installing Microsoft Office 2008 for Mac on Mac OS X 10.7.
Web services Supported operating systems Supported browsers
Outlook Web App Mac OS X 10.5, Mac OS X Safari 4 or 5

10.6, or Mac OS X 10.7
Microsoft Office Web Apps Mac OS X 10.5, Mac OS X Safari 4 or 5, Firefox 3.5 or 4,
10.6, or Mac OS X 10.7 Chrome 3
Team Site, powered by Mac OS X 10.5, Mac OS X Safari 4

SharePoint Online 10.6, or Mac OS X 10.7
Lync Web App Macintosh OS 10.4.8 and later Safari 4 or 5, Firefox 3

versions (Intel-based)
Lync for Mac 2011 Mac OS X 10.5.8, Mac OS X Safari 5 or Firefox 5

10.6, or Mac OS X 10.7
Note:
Support for Safari 4 ends October 1, 2012.
Install updates for Office for Mac 2011

To be compatible with Office 365, make sure that you have the latest updates for Office for Mac
2011.
1. Open an Office application (for example, Microsoft Word for Mac 2011).
2. On the Help menu, click Check for Updates.
3. Choose automatic or manual updates.
Configure Outlook 2011 for Office 365
1. Open Outlook for Mac 2011.

2. On the Tools menu, click Accounts.
If this is the first account you're creating in Outlook for Mac 2011, under Add an
Account, click Exchange Account.
If you've previously created an email account for a different email address, in the
lower-left corner of the Accounts dialog box, click + to add an account, and then
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click Exchange.
3. On the Enter your Exchange account information page, in the E-mail address box,
type your full user ID, for example, someone@contoso.onmicrosoft.com.
4. In the Method box, make sure User Name and Password is selected.
5. In the User name box, type your full user ID again.
6. Type in the Password.
7. Make sure Configure automatically is selected, and then click Add Account.
8. After you click Add Account, Outlook will perform an online search to find your email
server settings. In the dialog box that asks you if you want to allow the server to configure
your settings, select the Always use my response for this server check box, and then
click Allow. After the new account is created you'll see the account in the left pane of the
Accounts dialog box. Close the Accounts dialog box.
9. After the new account is created, you can view your mail by clicking the new account
name in the navigation pane.
Install and configure updates for Office 2008 for Mac

If you install Office 2008 for Mac on Mac OS X 10.7, see Installing Microsoft Office 2008 for Mac
on Mac OS X 10.7 for additional steps that you need to perform to make sure that you are getting
the latest updates for Office 2008 for Mac. Also make sure that you have Office 2008 for Mac
12.2.9 Update or a later version, and Entourage 2008, Web Services Edition.
You also need to set up Entourage 2008, Web Services Edition with a new account.
Install Office for Mac 12.2.9 Update
1. Open an Office application (for example, Microsoft Word 2008 for Mac).
2. On the Help menu, click Check for Updates.
3. Choose automatic or manual updates.
Confirm that Microsoft Entourage 2008, Web Services Edition is installed
1. In Entourage 2008, click the Entourage menu, and then click About Entourage.
2. In the About Entourage window, look at the number next to Version. If the version
number begins with 13, you are using Entourage 2008, Web Services Edition.
Configure Entourage 2008, Web Services Edition for Office 365

After you have installed or upgraded to Entourage 2008, Web Services Edition, you must create a
new account to be used with Office 365.
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1. Open Entourage 2008, Web Services Edition.
2. On the Entourage menu, click Account Settings.
3. Click the arrow next to New, and then click Exchange.
If the New Account screen appears, click Setup Assistant.
4. In the Account Setup Assistant, type your complete user ID (for example,
someone@contoso.onmicrosoft.com) in the E-mail address box, select the My account
is on an Exchange server check box, and then click the right arrow to continue.
5. Follow the instructions in the Account Setup Assistant.
6. After the new account is created, you can view your mail by clicking the new account
name in the navigation pane.
Participate in online meetings by using Lync Web App

If you dont want to install Lync for Mac 2011, you can participate in online meetings on a Mac by
using Lync Web App. Lync Web App provides many Lync features; these include meeting-wide
instant messaging (IM), phone-based audio, file distribution, viewing a Microsoft PowerPoint
presentation, and viewing the screen that is being shared by the presenter. To participate in an
online meeting, you must receive an email invitation from a Lync user.
To prepare for your first online meeting

1. Before you use Lync Web App for the first time, you need to install Microsoft Silverlight
on your Mac. To install Silverlight, go to the Get Microsoft Silverlight page and then follow
the instructions.
2. After Silverlight is installed on your Mac, its a good idea to check your online meeting
readiness. Open your online meeting email invitation.
3. Click First online meeting? at the bottom of the invitation.
4. On the First Online Meeting? page, click Meeting readiness, and then follow the
instructions.
To join an online meeting

1. At meeting time, open your online meeting email invitation, and then click Join online
meeting in the invitation.
2. In the Lync window that opens, click one of the following links:
Try Lync Web App
Join the meeting using your web browser
3. Lync Web App is displayed in a web browser window.
4. When prompted, enter your user ID and password.
For more information, see Quick Start: Participate in online meetings with Lync Web App.
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Configure Office to access your team site
Document Connection is a feature that is included in Office for Mac 2011 Service Pack 1 and in
Office 2008 for Mac 12.2.9 Update. Run it to configure your Office settings so that you can more
easily open and save Office files to your team site, which is powered by SharePoint Online.
To configure Office for Mac 2011

1. In Finder, under Applications, open Microsoft Document Connection.
2. On the Document Connection menu, click Preferences.
3. In the Preferences window, make sure that the Enable Basic Authentication check box
is selected and then close the Preferences window.
4. In the main window, click Add Location, and then click Connect to a SharePoint Site.
5. In the Address box, type the address for your team site. For example, the address may
look like this:
https://contoso.onmicrosoft.com/teamsite/sitepages/home.aspx
6. Click Connect.
7. In the User name box, type your full user ID, like someone@contoso.onmicrosoft.com.
8. Type your password and then click Connect.
To configure Office 2008 for Mac

1. In Finder, under Applications, open Microsoft Document Connection.
2. In Document Connection, on the toolbar, click the arrow next to Add Location, and then
click Connect to a SharePoint Site.
3. In the Address box, type the address for your team site. For example, your team site
may look like this:
https://contoso.onmicrosoft.com/teamsite/sitepages/home.aspx
4. In the Authentication box, select User name and password. In the User name box,
type your full user ID, like someone@contoso.onmicrosoft.com.
5. Type your password and then click Connect.
After youve configured Office with Document Connection, you can save files from your Office
desktop applications directly to your team site.
See Also
Set your Out of Office status after the connection to your Exchange account is restored error
message

After youve signed in to the Office 365 portal for the first time, you should set up your computer
to work with Microsoft Office 365 for professionals and small businesses. This involves installing
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updates for your desktop applications from the Office 365 Downloads page, and then configuring
your computer. This topic will walk you through these tasks.
When you have set up your desktop, you will be able to:
Install Lync, your workplace connection for instant messaging and online meetings including
audio and video.
Use your user ID to sign in to Office 365 from your desktop applications.
To set up your desktop for Office 365, follow these steps:
1. Verify that your computer meets the requirements for Office 365. See Software
requirements for Office 365.
2. Sign in to the Office 365 portal. In the right pane, under Resources, click Downloads.
3. Under Install Microsoft Lync, select your desired language option and choose either the
32-bit or 64-bit version, and then click Install.
4. Under Set up and configure your Office desktop apps, click Set up. The Microsoft
Office 365 desktop setup tool starts.
5. Sign in using your user ID.
Office 365 desktop setup will check your system configuration. If the scan completes
without detecting any problems, youll be presented with options to configure your
desktop applications and learn more about the important updates Office 365 desktop
setup will install. If a problem is detected, see Troubleshoot update and configuration
issues for Office 365 for more information.
6. After you have selected the applications you want to configure, click Continue, review
the service agreements, and then click I accept to begin installing updates and
configuring desktop applications.
Important:
Some of the applications may have shaded check boxes. This can occur if your
account has not been provisioned to use this application with Office 365 or if you
do not have the required applications already installed on your computer.
When the installation and configuration have completed, you may have to restart your
computer to finalize the installation and configuration processes.
After running Office 365 desktop setup, a shortcut to the Office 365 portal will be added to the
Start menu on your desktop.
Note:
If you encounter a problem while setting up your desktop, a support agent or
administrator may ask you to collect a log by pressing Shift, Ctrl, and L
simultaneously on your keyboard.
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See Also
Software requirements for Office 365
Manually update and configure desktops for Office 365
Troubleshoot update and configuration issues for Office 365
Troubleshoot update and configuration issues for Office 365

This article helps you troubleshoot issues you encounter when running the Microsoft Office 365
desktop setup tool that configures your computer to work with Microsoft Office 365.
To run Office 365 desktop setup, on the Office 365 portal, on the Admin page, under Resources
in the right pane, click Downloads. Once at the Downloads page, under Set up and configure
your Office desktop apps, click Set up.
For general troubleshooting tips, see Video: Troubleshooting Office 365 Desktop Setup.
Get help with these errors or issues

You have a connection to the Internet, but the updates are not downloading
You do not have a compatible desktop program or operating system
You stopped the installation before it could finish
During the installation, you lost connection to the Internet
An update could not be installed because another required updated failed
You do not have enough space on your hard disk
One of the service updates is not compatible with your version of Windows
Your computer requires an update to the Windows Installer service
You do not have the Windows Update Agent installed on Windows XP
You receive error messages that say you cannot log on to the Microsoft Update service
Configuration of Microsoft Outlook fails when Outlook is running
Your account does not have the necessary permissions to complete desktop setup
You tried to create a log, but were unable to do so
Issues that may prevent client programs from being configured correctly by Office 365
Desktop Setup
Error message when you run Office 365 Desktop Setup: "Application configuration
incomplete"
You have a connection to the Internet, but the updates are not downloading
Office 365 desktop setup uses the Windows Installer service to download installation packages
(also known as MSI files) for installing updates. Office 365 desktop setup may fail to download
future patches and updates if the Automatically Detect Settings option is not selected in your
Internet Explorer settings.
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To enable automatic setting detection
1. In your browser, click Tools, and then click Internet options.
2. In the Internet Options dialog box, click the Connections tab, and then click LAN
settings.
3. In the Local Area Network (LAN) Settings dialog box, select the Automatically detect
settings check box, and then click OK.
If you continue to experience problems with updates not downloading, you may need to
update your proxy server address. To do this, in the Local Area Network (LAN)
Settings dialog box, under Proxy server, select Use a proxy server for your LAN, and
then write in a valid proxy server address (you can get this from your administrator).
Note:
If you are not using Internet Explorer as your browser, refer to your browsers help
documentation to download MSI files.
You do not have a compatible desktop program or operating system

If you receive an error message that says you are not running the correct version of a specific
desktop application or Windows operating system, then you need to upgrade to the required
version. See Software requirements for Office 365 for more information about which Microsoft
Office desktop applications and operating systems work with Office 365.
You stopped the installation before it could finish

If you stop the installation process before it completes, only some of the required updates may be
installed. In this case, we recommend that you run Office 365 desktop setup again to finish
installing any remaining updates that are required to connect to and use Office 365.
You can run Office 365 desktop setup from the Downloads page. To access the Downloads
page, do one of the following:
Sign in to the Office 365 portal, navigate to your home page, and then, at the end of step 1,
Set up your computer to work with Microsoft Office 365, click Set up now.
Click the Downloads link at the bottom of the Resources section on the right hand side of
the page.
During the installation, you lost connection to the Internet

If your computer loses connection to the Internet during the installation process, you can run
Office 365 desktop setup again after you regain a connection. For more information on running
Office 365 desktop setup, see Set up your desktop for Office 365.
An update could not be installed because another required update failed

Some of the updates are required prerequisites for other updates. If a prerequisite update fails to
install, any dependent updates will also fail during the installation process. To fix this issue, we
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recommend that you run the update and configuration tool again. For more information on
running Office 365 desktop setup, see Set up your desktop for Office 365. Alternatively, if you
would rather install the remaining updates manually, see Manually update and configure desktops
for Office 365.
You do not have enough space on your hard disk

Before Office 365 desktop setup installs the updates that you need, it checks to see if your hard
disk has enough space to complete the installation process. If your hard disk does not have
enough space, you must free some space before you can continue with the installation process.
If you are using Windows, you can run the Disk Cleanup tool. Disk Cleanup removes temporary
files, empties the Recycle Bin, and removes a variety of system files and other items that you no
longer need. You can choose to delete some or all of the files.
To run the Disk Cleanup tool

Click Start, and then in the Search programs and files box, type cleanmgr, and then
press ENTER.
After you have created additional space on your hard disk, run Office 365 desktop setup again.
One of the service updates is not compatible with your version of Windows
If you receive an error message that says an update is not compatible with your version of
Windows, you should upgrade to one of the versions that is compatible with Office 365. See
Software requirements for Office 365 for a list of supported operating systems.
Your computer requires an update to the Windows Installer service

The Windows Installer service is a required component to run Office 365 desktop setup. You
must be running the latest version of the service to complete these installations. If you do not
have the latest version of the Windows Installer service, you can download the latest version from
the Microsoft Download Center.
If you continue to receive an error message, contact your system administrator for assistance.
You do not have the Windows Update Agent installed on Windows XP

If you are running Windows XP and do not have the Windows Update Agent installed on your
computer, some updates will not be installed. To install these updates, install the Windows
Update Agent by going to Microsoft Update. When prompted, follow the instructions in the
Information bar in Internet Explorer to install the Windows Update ActiveX control.
You receive error messages that say you cannot log on to the Microsoft
Update service
To download and install some updates, Office 365 desktop setup needs to connect to the
Microsoft Update service. However, in some networks, access to sites and services that are
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outside of your companys firewall are blocked by the system administrator. If you cannot access
the Microsoft Update service, you will need to contact your system administrator for assistance.
If you do have permissions to install updates from the Microsoft Update service, but still receive
this error message, check your Internet connection, and then run Office 365 desktop setup again.
Configuration of Microsoft Outlook fails while Outlook is running

If Outlook is running while Office 365 desktop setup is attempting to configure Outlook, then the
configuration will fail. To correct this issue, close Outlook and run Office 365 desktop setup again.
Your account does not have the necessary permissions to complete

desktop setup
If you receive a message that says that an administrator is required to install updates for your
computer, then your user account does not have the necessary permissions to complete desktop
setup. Because the updates must be installed before Office 365 desktop setup can configure your
desktop applications, you must contact your system administrator for assistance. Once the
updates have been installed, you can sign in to your account and run Office 365 desktop setup to
configure your desktop applications.
You tried to create a log, but were unable to do so

If you tried to create a log, but were unable to do so because an error occurred, contact your
system administrator for assistance.
See Also

As an administrator for Microsoft Office 365 for professionals and small businesses, you should
ensure that your users desktop computers are updated and configured for use with Office 365.
Your users will be able to use their user ID to sign in to Office 365 from their desktop applications.
You can ensure that your users desktop computers are set up for Office 365 in one of two ways:
Have your users update and configure their desktops themselves: See Set up your
desktop for Office 365.
Manually install the necessary updates for your users: By manually setting up your users
computers, you can choose the best time to update and configure your infrastructure, you
can complete the task in stages, and you can save bandwidth during peak business hours.
To learn more about manually distributing product updates for Office 2010 and 2007 Office
system, see the following:
Distribute product updates for Office 2010
Distribute product updates for the 2007 Office system
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This topic walks you through how to manually set up your users computers for use with
Office 365; you can complete the tasks in any order.

Manually install updates
Manually configure desktop applications
Manually install updates

To manually install the updates to your users desktops, see this wiki post: Manually install Office
365 desktop updates.
Manually configure desktop applications
Manually configure Microsoft Outlook
Important:
If you want to use your own domain name instead of the namespace you received when
you signed up for Office 365, then before you configure Outlook, youll need to create a
CNAME record at the DNS hosting service for your domain. For more information, see
Enable Outlook to Connect to Outlook Live.
For steps on how to manually configure Microsoft Outlook for your users, see Connect Outlook to
This Account.
Manually configure Lync

If your users have been provisioned for Lync and they have Microsoft Office Communicator
subscriptions, then you can manually configure Lync for those users. You can do this by
modifying the following Office Communicator registry settings for each provisioned user under
HKEY_CURRENT_USER\Software\Microsoft\Shared\UcClient:
Set ServerSipUri to a string value of the users SIP proxy address
Set ConfigurationMode to a dword value of 0
Delete the ServerAddressInternal string
Delete the ServerAddressExternal string
Delete the ServerUserName string
Manually configure SharePoint Online

If your users have been provisioned for SharePoint Online and they have Internet Explorer 7,
Windows Internet Explorer 8, or Internet Explorer 9 installed on their computers, then you can
manually configure SharePoint Online for those users. You can do this by modifying the following
SharePoint Online registry settings for each provisioned user under
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap\Domains:
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Add a key for the SharePoint Online domain.
Add a subkey to the newly added domain key for your companys SharePoint Online home
site.
Add a dword named https and set it to a value of 2.
Note:
The SharePoint Online Host Name is added to the Trusted Sites zone in Internet Explorer
after you have modified the registry settings.
See Also
Distribute product updates for the 2007 Office system
Distribute product updates for Office 2010

When you use Microsoft Office Professional Plus 2010 with Microsoft Office 365, you can edit
and review Microsoft Office files virtually anywhere you can use your computer, mobile device, or
web browser. For more information, see Office Professional Plus for Office 365 Overview.
In this article
Prepare for installation
Install Office Professional Plus
Uninstall Office Professional Plus
Prepare for installation

Before downloading and installing Office Professional Plus, make sure you understand these key
issues:
When you install Office Professional Plus, any version of Office already on your computer is
uninstalled.
Important:
Make sure that you have both the installation discs and product keys for your current
version of Office before installing Office Professional Plus. These are required if you
want to revert back to your previous Office installation. See Uninstall Office
Professional Plus.
We recommend that you use the default installation of Office Professional Plus. We do not
recommend installing more than one version of Office on the same computer. For more
information about installing different versions of Office, see Information about how to use
Office 2010 suites and programs on a computer that is running another version of Office.
Microsoft Office Professional Plus installs the 32-bit version of Office Professional Plus by
default, even if your computer is running the 64-bit edition of Windows. If you are unsure
87
which version of Office Professional Plus you should install, see Choose the 32-bit or 64-bit
version of Microsoft Office.
Watch the video about preparing to install Office (2:30)
The Office Professional Plus download is approximately 650 megabytes (MB). Download times
vary based on the bandwidth available to you.
Install Office Professional Plus

To install Office Professional Plus, follow these steps:
1. Sign in to Office 365 with your user ID.

2. On the Downloads page, under Install Microsoft Office Professional Plus, select your
Language and Version, click Install, and follow the instructions. Note the following
regarding your choice of installation:
We recommend that you accept the default installation and upgrade all Office
programs. To do this, click Install Now.
If you do not want to upgrade all Office programs to Office Professional Plus, click
Customize. On the Installation Options tab, select the programs that you want to
upgrade, and then click Install Now.
3. When the installation is finished, click Continue Online. You are prompted to install the
Microsoft Online Services Sign-in Assistant . Click Accept and Install.
4. Type your user ID and password to verify your subscription, and then click Sign in.
5. After your subscription is verified, click Close.
Be sure to turn on automatic updates in Windows Update to get any updates for Office
Professional Plus.
Uninstall Office Professional Plus

If you decide to revert back to your previous version of Office, you must first uninstall Office
Professional Plus. To do this, follow these steps:
1. Open the Control Panel.

2. Depending on the operating system that is installed on your computer, click either Add or
Remove Programs or Programs and Features.
3. In the list of installed programs, click Microsoft Office Professional Plus 2010, and then
click Uninstall.
After you have uninstalled Office Professional Plus, you can install your previous version of
Office.
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Note:
If you revert back to your previous version of Office, you might find that your previous
Microsoft Outlook profile no longer works. You will need to remove the email profile and
then create a new email profile.
See Also
About expired subscriptions
The subscription service for Microsoft Office cannot be started error
Your Windows XP-based computer does not shut down after you install Office Professional Plus
Error messages when you try to remove a domain from Office 365
Video: Troubleshooting Removing Domains in Office 365

If your organization is using Microsoft Lync for Mac 2011, you can use it with your Microsoft
Office 365 for professionals and small businesses account.
To use Lync for Mac 2011 with Office 365, you need to install Microsoft Lync for Mac 2011 14.0.1
Update and then provide the following information.
1. In the Microsoft Lync for Mac sign-in window, type your Office 365 email address, user
ID, and password. Use the same user ID and password that you use to log on to
Office 365, for example, aprilr@contoso.onmicrosoft.com.
2. Click Advanced.
3. Under Authentication, clear the Use Kerberos check box.
4. Under Connection Settings, click Manual configuration.
5. In both the Internal Server Name box and the External Server Name box, type or paste
sipdir.online.lync.com:443.
6. Click OK.
7. In the Microsoft Lync for Mac sign-in window, click Sign In.
See Also
Buy Lync for Mac 2011
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Domains
Domains
Compare domain management in different

Office 365 subscriptions
DNS basics
Work with domain names and DNS records in
Office 365
Add your domain to Office 365
Locate your domain services or buy a new
domain
Troubleshoot issues after changing your
domain name
address
Verify your domain
Verify a domain at a domain name registrar

Verify a domain at 1&1 Internet
Verify a domain at eNom Central
Verify a domain at Go Daddy
Verify a domain at Hover
Verify a domain at Melbourne IT
Verify a domain at Network Solutions
Verify a domain at Register.com
Change your name server records
Change name server records at a domain

registrar
Change name server records at 1&1 Internet
Change name server records at eNom Central
Change name server records at Go Daddy
Change name server records at Hover
Change name server records at Melbourne IT
90
Change name server records at Network
Solutions
Change name server records at Register.com
Guide for the Domains Quickstart step-by-step

Youve checked out Office 365 and learned about the services a bit, you like what youve seen.
Are you ready to get set up to use Office 365 for your business? Youll probably want to get email
up and running with your own domain name, something like fourthcoffee.com, instead of using
the .onmicrosoft.com domain that came with Office 365.
Why use your own custom domain? It probably fits better with your business name. And its
easier to remember, for both you and your customers.
Do you already have a domain? Youre ready to get started! If you need a domain, check out this
topic to learn more: Locate your domain services or buy a new domain. If youre still trying out
Office 365 or you dont want a custom domain, you can just keep using your onmicrosoft.com
domain.
The best way to get started is to follow the step-by-step Domains Quickstart. It walks you through
adding your domain to your Office 365 account, switching your Office 365 user ID (which is also
your email address) to use your domain name, and setting up your users email addresses with
your domain. In the first 30 days that you use Office 365, youll see links that will take you to the
Domains Quickstart at the top of the Admin Overview page. To get started, click Add a domain
or Add users. If youd like this step-by-step guidance after the first 30 days, click Users on the
left pane.
Note:
The Domains Quickstart feature isnt available to everyone right now. See the note about
the Availability of the Domains Quickstart.
Before you start, check out What do I need before I get started? How long will it take? If you dont
have time for all the steps now, dont worry. Well save your spot, and you can pick up at the step
where you left off when it works for you.
In this article
What do I need before I get started? How long will it take?
Why do I need to complete these steps?
Why do I need to verify that I own my domain?
I already have a website. Will it move to Office 365?
Why does adding my domain affect my current website?
What if I want to host my website with Office 365?
What is the IP address for my website? Do I need to find the fully qualified domain name too?
How can I make sure people can get to my website if they dont type www?
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How do I use my email address with my domain in Office 365?
Why should I add users now?
What happens when I flip the switch to Office 365 at the end of the Domains Quickstart?
What do I need before I get started? How long will it take?

What info do you need to round up before you get started? Heres a list:
Your custom domain. This is the domain youll be adding to Office 365. It looks something
like fourthcoffee.com. Dont have a domain? Learn how to get one here: Buy a domain name.
Your domain name registrar login and password. This is (typically) where you bought
your domain; for example, Go Daddy.
Your DNS hosting provider login and password. This is where your DNS records are
managed. It might be the same as your domain registrar, but sometimes its a different
company. For example, if you host your website with another company, you might also
manage your DNS records with that company.
A list of people to add to Office 365. Unless youre the only person in your organization,
youll probably want to add other people to Office 365 so they can use the service too.
If you already have a website with your domain name, for example, www.fourthcoffee.com, youll
need this additional information. Dont worry if you dont know what this is. We can help you track
down the info later. Heres what you need:
Your website hosting provider. This is where your website is hosted. This might be the
same company as your DNS hosting provider or your domain registrar, but could be another
one.
Your websites static IP address. Well need this to set things up so people can still get to
your website after you switch your domain over to Office 365. If your web hosting provider
doesnt have a static IP address for your website, youll use a fully qualified domain name for
your website instead.
Your websites fully qualified domain name (if needed). This is another way that a
company that hosts your website might identify your website location, instead of a static IP
address. You dont need both an IP address and a fully qualified domain name, just
whichever one your web hosting provider has given you.
How long will it take to get your domain added and your user emails set up? Typically about an
hour of hands-on time. Youll want to plan on another hour or so (up to 5 hours) for DNS system
updates to finish switching email over to Office 365. Be aware that it can take longer for the DNS
system propagation to finish, up to 72 hours, but that isnt typical.
When youre done, you and other people at your organization will be all set to use Office 365 for
your email. If you want to move your email messages from your previous system to Office 365,
learn how to do that here: Use Outlook to Move Data Between Accounts.
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Why do I need to complete these steps?
If youre just checking out Office 365, or if you want to keep using your .onmicrosoft.com domain,
you can just add users and get started. Theres no need to walk through these steps until youre
ready to use Office 365 for your professional work or your business.
But most businesses and professionals want to use an email address in Office 365 thats easy to
remember, especially for their customers. This means having a custom domain, like
fourthcoffee.com. Thats what these steps dothey set up email on your domain in Office 365 so
youll be ready to go.
Before you can use Office 365 with your domain, we have to make sure that you own it. So thats
the first step you need to complete.
If you already have a website thats up and running that uses your custom domain, theres an
extra step well walk you through. This step makes sure that people can still get to your current
website after you add your domain. Want the details? See Why does adding my domain affect my
current website?
Another step is to add users to Office 365. Why take care of that right now? Because youll
typically want users to have email addresses that use your custom domain, rather than email
addresses that use .onmicrosoft.com. If you created users before you added your domain, you
probably want to change their email from .onmicrosoft.com to your domain. Well walk you
through that.
More importantly, if people already use your domain for email outside Office 365, for example,
susan@fourthcoffee.com, you need to add those email addresses to Office 365 before you flip
the switch to finish adding your domain to Office 365. If you dont add them to Office 365 first, any
messages sent to those email addresses wont arrive after you flip the switch. Not in your old
email system and not in Office 365. So be sure to add all email addresses that have your domain
name to Office 365.
The last thing you do to complete these steps is to flip the switchchange your name server
records to point to Office 365so that Office 365 will manage the DNS records for your domain.
This lets Office 365 take care of creating the right DNS records for your services so youll be all
set to work with your domain in Office 365. It also means that we can set up new services for you
as theyre added to Office 365 so you dont have to worry about taking extra steps later.
After you flip the switch by changing your name server records to point to the Office 365 name
servers, Office 365 will manage the DNS records for your domain instead of your domain registrar
or your former DNS hosting provider. This is also known as redelegation of your domain.
Back to top
Why do I need to verify that I own my domain?

Before you set up Office 365 to use your custom domain name, we need to make sure that you
own the domain. Otherwise anyone could use any domain name they wanted to. For example,
someone could use your domain name with Office 365 and say they were you!
So the first step you need to complete is to show that you own your domain. To do this, you
create a record for your domain at your domain registrar or DNS hosting provider, and then
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Office 365 looks for that record. When we find it, we know you own the domain, because you
could sign on to the site where your domain is managed and create the record we were looking
for.
The DNS records for your domain are usually managed by the same company where you bought
the domain, especially if youre not using the domain yet for email or a website. But it might be
managed by another company; for example, sometimes DNS management might be moved
when you host a website with another company. If youre not sure if that happened, touch base
with the company that hosts your website.
Not sure what DNS is? Check out the information here: Work with domain names and DNS
records in Office 365.
I already have a website. Will it move to Office 365?

If you already have a website hosted outside Office 365, thats fine. You can keep hosting your
website where it is while you use Office 365 to host your email as well as use team sites, Lync,
and so on. When you tell us you have a website, well walk you through the steps to make sure
the correct redirection records are set up in Office 365 as part of adding your domain. This makes
sure that people can still get to your site after youve added your domain to Office 365 and have
switched DNS hosting over to Office 365.
What does all this have to do with your current website? Its because of the way domains and
DNS work. When you flip the switch to finish adding your domain, Office 365 will start managing
your DNS. We do this to make sure your services are set up correctly with the DNS records for
Exchange Online, SharePoint Online, and Lync that are needed to work with your domain name.
This makes it much simpler to get everything set up in Office 365.
But when people type in your websites URL with your custom domain name, the DNS system,
which directs network traffic, now looks for your website at Office 365. But its not there. Its still
hosted where youve had it running all along. We fix that by creating another DNS record, an A
record, to point people from Office 365 to your website where its hosted outside Office 365.
Why does adding my domain affect my current website?

Why does adding your domain to Office 365 have anything to do with your current website? Its
because of the way DNS and domains work. When youre done adding your domain, Office 365
will start managing your DNS. We do this so we can make sure your services are set up correctly
with the DNS records for email and other services so Office 365 will work with your domain name.
Having Office 365 manage DNS for you makes it simpler for you to use your domain with the
services. But when people type in your websites URL with your custom domain name, the DNS
system, which directs network traffic, now looks for your website at Office 365. But its not. Your
site is still hosted where youve had it running all along. We fix that by creating a DNS record, an
A record, to point people from Office 365 to your website where its hosted outside Office 365.
Theres an additional step we walk you through to gather the needed information and create the
record.
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Thats why, when you add your domain, we ask you whether you have a current website. Then
well know to get the required information from you later and create the DNS record to point to
your website.
Back to top
What if I want to host my website with Office 365?

If you dont already have a website or if you want to create a new one, you can host a website on
your domain in Office 365 by using SharePoint Online. While you cant move your current website
to Office 365, you can create a new website on Office 365 with a similar look and the same
functionality.
Your Office 365 subscription includes a website on SharePoint Online that you can customize
and then host with your domain name. For example, you can add your organizations logo, use
the colors and layout that you want, and more. When youre done, you can switch your domain
name to use that website.
Want to host your organizations website on your domain on Office 365? After youve finished the
steps to add your domain to Office 365, do the following.
1. Customize your Office 365 public-facing website by adding your organizations name,
logo, and business information. To learn more, see Customize a public-facing website.
Note:
Be sure to customize your website before you update Office 365 to use your
custom domain name for your SharePoint Online website. Otherwise, customers
will see the sample website thats provided with SharePoint Online.
2. On the Admin page, in the left pane, under Management, click Domains.
3. Click Change address, and then step through the wizard.
Tips:
If you want to keep your current public-facing website thats hosted outside Office 365 instead
of creating a new public website that uses your domain on SharePoint Online, dont use the
Change address option to point traffic to your SharePoint Online website.
Instead, make sure your website traffic is redirected from Office 365 back to the hosting
provider where your website is located. If you noted that you wanted to keep your current
public website when you were stepping through the Domains Quickstart, we already created
the records for you. If not, you can update the DNS records yourself. To learn how, see
Update DNS records to keep your website with your current hosting provider.
When you change your SharePoint Online website to use your custom domain name, keep the
following in mind:
If you set up Office 365 to use your custom domain name for your SharePoint Online website,
you can easily change the site later to use another custom domain name, or change back to
the original domain name that you had; for example, contoso.sharepoint.com, by using the
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Change address option. Or later, you can move the site to be hosted by another service
outside Office 365.
You can host only one public-facing website with your Office 365 account. And you can
redirect only one domain to the website.
Some DNS records must be overwritten by Office 365 to change the website to use your
custom domain name. For example, if you have a DNS record named www., Office 365 must
update that record to point to SharePoint Online.
What is the IP address for my website? Do I need to find out the fully
qualified domain name too?
If you already have a website and want to keep it where it is, while using your domain name with
email on Office 365, Office 365 has to redirect traffic to your website. (Why? Check out the earlier
section that explains this: Why do I need to complete these steps?)
To create the DNS record that makes sure people can get to your site, we need to know either
the IP address of your website or the fully qualified domain name. Well use this information to
point to your website from Office 365. Which one do we need? That depends on the company
that currently hosts your website. Sometimes website hosting providers have a single static IP
address that is unique for each website they host; for example, 192.168.100.1. In this case, youll
need the IP address for your website.
Caution:
If your web hosting provider does provide an IP address for your website, make sure that
its a static IP. That is, it must be an IP address that always points to your website rather
than being available to be assigned to different website addresses. The web hosting
company can confirm this for you.
Sometimes instead of using static IP addresses, companies use a different way of identifying
each website: a fully qualified domain name (FQDN). This is different from your custom domain
name. This fully qualified domain name is simply an address name where some companies host
websites. It looks something like this: sites.web hosting company.com.
Important:
If youre given a fully qualified domain name for your website instead of an IP address
and we use the fully qualified domain name to redirect people to your site, be aware that
if people type your domain name without including www., they wont get to your site. For
example, http://fourthcoffee.com wont be redirected to http://www.fourthcoffee.com. How
can you fix this? See How can I make sure people can get to my website if they dont
type www?
Back to top
How can I make sure people can get to my website if they dont type www?
If you already have a website outside Office 365, Office 365 will redirect people to your website
after the correct DNS records are set up. If your website has a static IP address, people can still
find your site by using the domain with or without the www. in front. For example, both
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http://fourthcoffee.com and http://www.fourthcoffee.com typically take you to a fourthcoffee.com
website.
However, if Office 365 redirects people to your website by using a fully qualified domain name
instead of an IP address, the one without the www. wont work.
Note:
Not sure if your website has an IP address or a fully qualified domain name? Check out
this earlier section: What is the IP address for my website? Do I need to find out the fully
qualified domain name too?
Your web hosting provider will give you either a static IP address or a fully qualified domain name
that identifies your website. If youre given a fully qualified domain name for your website and we
use it to redirect people to your site, people who type your domain name without including www.
as part of the name wont get to your site. Why? It has to do with the way that simple DNS record
redirection works.
To fix this, you can use a company that provides URL redirection services. The company can give
you an Internet link to redirect people to your website by using the fully qualified domain name.
To learn more, see Using a URL redirection service with Office 365.
How do I use my email address with my domain in Office 365?

After you add your domain and weve confirmed that you own it, you can change your Office 365
email address to use your custom domain instead of the .onmicrosoft.com email address. For
example, if your current Office 365 email address is terry@contoso.onmicrosoft.com and your
custom domain is fourthcoffee.com, your new email address would be terry@fourthcoffee.com.
You can always change this later if youd rather use, for example, terryadams@fourthcoffee.com.
After you change your email address to use the domain you just added to Office 365, youll sign
out and sign back in again, and then you can use your email address to send mail.
Important:
Although you can send email from your new email address as soon as you change it, and
then sign out and sign back in, you cannot receive email sent to that email address in
Office 365 until you complete the final step to flip the switch and change your name
server records to point to the Office 365 name servers. Dont worry. Email sent to the
email address that has your custom domain name wont be lost. Email will continue to go
to your current email system until you complete the switchover.
Why should I add users now?

You can add users to Office 365 at any time. Why do it now? You have to add email addresses
that are already using your domain name to Office 365 before you flip the switch to finish adding
your domain to Office 365. And youll typically want people in your organization to have email
addresses that use your custom domain, rather than email addresses with .onmicrosoft.com in
them. If people are already using email addresses with your custom domain name with your
current email system, like susan@fourthcoffee.com, youll probably want them to have the same
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email addresses in Office 365. That provides continuity for the people in your organization, for
your customers, and others.
If you created users in Office 365 before you added your domain, well walk you through
switching those users to email addresses that use your domain name.
What if you havent added an email address that uses your domain name and you change your
domains name server records to point to the Office 365 name servers? If you do that, any
messages sent to that email address wont arrive. Not in the persons current email system and
not in Office 365. So be sure to add all email addresses with your domain name to Office 365
before you flip the switch!
Until you flip the switch, people will continue to receive email sent to those email addresses
wherever they currently get email. Only after youve completed all of these steps and the name
server records point to Office 365 will email thats sent to your domain begin arriving in
Office 365.
What happens when I flip the switch to Office 365 at the end of the Domains
Quickstart?
The final step in getting Office 365 set up with your domain name is to flip the switch and change
the name server records for your domain to use the Office 365 name server records. You make
this change at your domain registrar site. When youve made the change and the updated name
server records have propagated through the DNS system, youre done! Your domain is added to
Office 365 and is ready to use with Office 365 services.
What exactly does this change do? In technical terms, changing your domains name server
records to point to another set of name servers is called redelegating your domain. Although your
domain is redelegated to Office 365, the domain name is still registered with your domain
registrar, so youll need to keep renewing your domain there. But because the domain is
redelegated, Office 365 now manages your DNS records for you, including setting up your
Office 365 services such as email and team sites.
Important:
Please remember! Although youve configure your domain to work with the Office 365
services, you cant let your domain expire by not paying your domain name registrar. If
you dont renew your domain registration, your Office 365 services wont work. For
example, email wont be delivered and Lync Online wont work. Your domain name
registrar will tell you when your domain registration is about to expire.
Until you change your name server records, email addresses in Office 365 that use your domain
name, for example, susan@fourthcoffee.com, will still get email messages in their previous email
system. Let people know when youre about to make the switch, so theyll go to Office 365 to find
their email when it stops arriving in their current email system. Just a reminder: be sure that
youve added all the email addresses that use your domain to Office 365 before you switch over!
Where can you find your email in Office 365? Check out this information about using Outlook
Web App: Set up and access email using your web browser. You can also set up your Outlook
program on your computer to use email in Office 365. For more info, see Connect Outlook to
Your Account.
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The Domains Quickstart feature is available only to organizations that signed up for Microsoft
Office 365 for professionals and small businesses after the December 2011 update of Office 365,
and that use Office 365 in English and chose the United States as their country or region during
the sign-up process.
Back to top
Compare domain management in different Office 365

subscriptions
As you're considering which Office 365 subscription will best meet your needs, keep in mind the
following differences in how you work with domains in a Microsoft Office 365 for professionals
and small businesses subscription compared to a Microsoft Office 365 for enterprises
subscription.
Functionality Microsoft Office 365 for Microsoft Office 365 for enterprises
businesses
Adding and managing After you add and verify your After you add and verify your domain, go
your domain domain in Office 365, to your domain registrar's website and
Office 365 automatically use the information provided by
configures Microsoft Office 365 to configure the required DNS
Exchange Online and Lync records for the Office 365 services in
Online. When you add your your subscription.
domain, youre required to After you add your domain to Office 365,
point your DNS name server you continue to manage your DNS
records to Office 365-hosted records at your domain registrar, or on
DNS servers. Name servers premises, if you manage your own DNS
tell other computers on the file locally, for example, to add or update
Internet where to deliver your MX or CNAME records.
email and how to find your
With an Microsoft Office 365 for
website.
enterprises subscription, you can add
After you switch your name any level domain that youd like, such as
server records, Office 365 contoso.com, partners.contoso.com, or
hosts all DNS records for marketing.contoso.com.
your domain so you no
longer manage DNS records
for your domain at your
domain registrar. This means
that if you want to make
updates to your DNS records
for your domain, you do that
in the DNS manager on the
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businesses
Office 365 Admin page.
Important:
You still retain your
billing relationship
with the domain
registrar for your
domain.
With a Microsoft Office 365
for professionals and small
businesses subscription, you
can add second-level
domains, such as
contoso.com, or
contoso.co.uk. You cant add
third-level or greater
domains, such as
partners.contoso.com. For
more information about
domain name levels, see
Domain names and terms.
Setting up a public- When you sign up for When you add your domain to
facing website Office 365, a SharePoint Office 365, you can keep hosting your
Online website that you can current website with another provider
customize and use as a without doing anything further. This is the
public-facing website is default configuration. Or if you like, you
provided for you. After you can customize a SharePoint Online
add your domain to website, and then take a few additional
Office 365, you can update steps to use that website with your
Office 365 so that the custom domain in Office 365. To learn
address (URL) for that more, see Use a custom domain name
website uses your domain for your SharePoint Online public
namefor example, website.
www.contoso.com. For more
information, see Use a
custom domain name for
your SharePoint Online
public-facing website
address.
If you already have a public-
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businesses
facing website before you
sign up for Office 365 and
you want to continue to use it
instead of setting up a new
one, you can. Your email and
IM will be hosted on
Office 365, with your custom
domain, if you've added it to
Office 365, and your website
is hosted with another
provider. For more
information, see Move your
email to Office 365 and keep
your current public-facing
website.
Note:
You can't import your
existing public
website to
Office 365. So if you
choose to use
SharePoint Online,
instead of keeping
your current website,
you have to design
and populate the
new website from
scratch.
Adding subdomains You can add second-level You can have a multiple subdomains: for
domains, such as example, www.contoso.com,
contoso.com, but you cant www.partners.contoso.com,
add subdomains, such as www.partners.marketing.contoso.com,
partners.contoso.com. Be and so on.
aware that if you choose to There are no restrictions on the number
host your website on of domains that you can add to your
SharePoint Online, account.
Office 365 will automatically
prepend www to the
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businesses
beginning of your domain. So
if you configure you website
on contoso.com, the address
of your website will be
www.contoso.com.
There are no restrictions on
the number of domains that
you can add to your account.
Flexibility when When you add your domain After you add your domain to Office 365,
configuring Office 365 to Office 365, email and IM you can set up email, IM, and
services with your are set up to automatically SharePoint Online to use your domain
domain use your domain, hosted by hosted by Office 365, or you can host
Office 365, and you cant some or all of those services on your
change email and IM on your domain with another provider. If you add
domain to be hosted with multiple domains to Office 365, you can
another hosting provider. You host any of the services on any of the
can add multiple domains to domains. For example, you could use
Office 365, and host email with one domain name and use
Office 365 email and IM on another domain name for the address of
any of those domains. your SharePoint Online public-facing
In addition to getting a website.
SharePoint Online team site
with Office 365, you also get
a public-facing SharePoint
Online website that you can
customize. If you already
have a public-facing website
that uses your custom
domain address up and
running with another hosting
provider, you can choose to
continue hosting your
website with that provider.
Adding multiple Regardless of your Regardless of your subscription, you can

domains subscription, you can add add multiple domains to Office 365.
multiple domains to However, you cant add the same
Office 365. However, you domain to different Office 365 accounts.
cant add the same domain to So, for example, when you add your
different Office 365 accounts. domain to Office 365, you can't create
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businesses
So, for example, when you another Office 365 account and add the
add your domain to same domain name to that account.
Office 365, you can't create
another Office 365 account
and add the same domain
name to that account.
See Also
DNS basics
Work with domain names and DNS records in Office 365
Use a custom domain name for your SharePoint Online public-facing website address

When your company signs up for Microsoft Office 365 for professionals and small businesses,
youre given an initial domain name that looks like the following: contoso.onmicrosoft.com. In this
example, contoso is the name that you chose when you signed up. As an administrator, you can
add your own domain names for your company to use with the services as well, or remove
domains that youve added previously.
Tip:
To manage your domains, on the Admin page, in the left pane, click Domains. On the
Domains page, you can view and manage the domains associated with your account.
In this article
Learn about your onmicrosoft.com domain
Use your own domain in Office 365
Learn about domain status
Change the default domain name
Add or modify custom DNS records for your domain
Remove a domain
About your onmicrosoft.com domain

You can use your contoso.onmicrosoft.com domain with most Office 365 services. For example,
you can use the domain with Microsoft Exchange Online and Lync to create sign in accounts and
distribution lists.
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You cannot, however, host SharePoint Online on a onmicrosoft.com domain. SharePoint Online
can only be hosted on your SharePoint domain, such as contoso.sharepoint.com, or with a
custom domain, such as www.contoso.com, that you add to Office 365. For more information
about using your own domain name with SharePoint Online, see Use a custom domain name for
your SharePoint Online public-facing website address.
If you add your own domain names to Office 365, you can continue to use your onmicrosoft.com
domain.
Note:
After you choose the name to use with Office 365 during signup, such as
contoso.onmicrosoft.com, you cannot change the name.
Use your own domain in Office 365

If you want your hosted email or other services to use a domain that you own rather than the one
you were given at signup, you can add the domain to Office 365. After you add the domain to
Office 365 and Office 365 verifies that you own it, you can set up email, create Lync Online
accounts with the domain, create distribution lists that include the domain, and use the domain for
your SharePoint Online hosted website. For more information, see Add your domain to Office
365.
Important
You must own a domain name before you can add it. If you dont yet own the domain name that
you want to add, register the domain by using a domain registrar.
You cannot add domains that youre already using in Microsoft Business Productivity Online
Standard Suite.
Before you can verify a domain that youve added, you must have the sign-in credentials for your
domain registrar or host, unless the name server for your domain is on premises. If you dont
remember your domain registrar, see Locate your domain services or buy a new domain.
Using Windows PowerShell cmdlets is not generally supported with Microsoft Office 365 for
professionals and small businesses. However, there are a few situations when you may need to
use Windows PowerShell. For example, someone in Support might recommend using a Windows
PowerShell cmdlet to help fix a problem.
If your company is already using your domain name to send and receive email, and you want to
use that domain with Microsoft Exchange Online, you can connect your email addresses to your
cloud-based account. For more information, see Learn About Connected Accounts.
About domain status

On the Domains page, you can view the status of each of your domain names in Office 365. The
following table lists the status options for domains.
Status Definition
Click to verify domain The domain has been added to your account,
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Status Definition
but Office 365 has not yet verified that you own
the domain. You cannot use the domain with
any of the services until verification is complete.
Click the status to go verify your domain, or for
more information about verification, see Add
your domain to Office 365.
Active The initial onmicrosoft.com domain that is

created when you open your account has this
status.
Verified The domain has been successfully added and

Office 365 has verified that you own it.
Pending deletion Office 365 has started removing the domain,

but the removal process isnt complete, or there
is an issue with removing the domain. For more
information, see the section later in this article:
Remove a domain.
If your domain status is Verified but you still arent receiving email on the domain in Office 365,
try troubleshooting the problem. For more information, see Troubleshoot issues after changing
your domain name.
Change the default domain name

After you add your domain to Office 365, you can change the default domain for new email
addresses. To do this, follow these steps.
1. On the Admin page, in the top left corner, click your company name.
2. Click Edit.
3. Choose a new default domain, such as the custom domain that you added.
Add or modify custom DNS records for your domain

After you add your domain to Office 365, you can add or change custom DNS records for the
domain in Office 365 by doing the following.
2. On the Domains page, select a domain name, and then click Manage.
3. On the DNS manager tab, add or change custom DNS records for the domain.
Note:
The DNS manager tab also lists DNS records for Office 365 that you cannot edit
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or remove.
Remove a domain
Before you remove a domain, consider the following:
The original onmicrosoft.com domain name that you chose originally for your account, similar
to contoso.onmicrosoft.com, cant be removed.
Before you can remove a domain, you must first remove the domain from all user, email, or
Office 365 accounts associated with the domain. You can remove all of the accounts, or you
can bulk edit user accounts to change their domain information and email addresses. For
more information, see Create or edit users and Add multiple users with bulk import.
If you are hosting a SharePoint Online site on a domain that is being used for a SharePoint
Online site collection, you must delete the site collection before you can remove the domain.
To remove a domain, follow these steps.
2. On the Domains page, select the domain that you want to remove, and then click
Remove.
3. On the Remove domain page, click Yes.
If your domain cant be removed at this time, the domains status is shown as Pending removal
on the Domains page. If this status persists, try again to remove the domain. For more
troubleshooting suggestions, watch the following video: Troubleshooting Removing Domains in
Office 365. To track down the cause of a specific error number, see the information in You
receive an error message when you try to remove a domain from Office 365.
See Also
Troubleshoot issues after changing your domain name

If you want your hosted email or other services to use a domain that you own rather than the one
you were given at signup, you can add the domain to Microsoft Office 365 for professionals and
small businesses.
Heres how:
Add the domain name to Office 365.
Verify that the domain name belongs to you. To do this, add a DNS record at your domain
registrar site, wait for the information to propagate through the DNS system, and then request
that Office 365 verify that the record is there.
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Update your DNS name server records to point DNS traffic for your domain to Office 365.
After the update is propagated through the DNS system, you can use your Office 365
services with your domain name.
Note:
Office 365 hosts your DNS after you add your domain so the required DNS records
for your Office 365 services (Microsoft Exchange Online, SharePoint Online, and
Lync Online) are configured for you. To learn more about DNS, see DNS basics and
Work with domain names and DNS records in Office 365.
Specific instructions vary depending on what you want to do. Office 365 doesnt provide a custom
domain for you, but you can easily purchase one yourself. (How? See Buy a domain name.)
Note:
You can add multiple domains to Office 365. However, you cant add the same domain to
different Office 365 accounts. So, for example, when you add your domain to Office 365,
you can't create another Office 365 account and add the same domain name to that
account.

Move a domain from Office Live Small Business to Office 365
Add a new domain to Office 365
Move your email to Office 365 and keep your current public-facing website
Add your domain to Office 365 without redirecting your name server records to Office 365
See Also
Locate your domain services or buy a new domain
Add a new domain to Office 365

If you have a new domain that you havent used yet, or if you have a custom domain that you use
for email only, and you want to add your domain to Microsoft Office 365 for professionals and
small businesses, follow the steps described here.
Tip:
If you have a domain that you use with a public-facing website, you can move your email
to Office 365 but keep your website with your current hosting provider, outside of
Office 365. To learn how, see Move your email to Office 365 and keep your current
public-facing website.

Prepare before you add your domain name
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Add a domain

Before you add your domain name, keep in mind the following.
To add a domain name, you must have already registered a domain name and have the sign-
in credentials needed for your domain name registrar.
If you dont have a custom domain name, you can buy one from a domain name registrar.
If you already have a domain name but you dont have the sign-in credentials at your
domain name registrar, contact the person who registered the domain name.
For more information, see Locate your domain services or buy a new domain.
Please remember! Although you configure your domain to work with the Office 365 services,
you cant let your domain expire by not paying your domain name registrar. If you dont renew
your domain registration, your Office 365 services wont work. For example, email wont be
delivered, and Lync Online wont work. Your domain name registrar will notify you when your
domain registration is about to expire.
If you are currently using custom domains in Microsoft Business Productivity Online Standard
Suite, you cannot add the same domains to Office 365.
When you verify your domain ownership to Office 365, you add a DNS record at your domain
registrar and have to wait for the record to propagate through the DNS system. The process
usually takes about 15 minutes but can take up to 72 hours. Theres also a delay for DNS
propagation after you change your name server records in the final step of adding your
domain.
Add a domain
To add a custom domain to Office 365, use the Add domain wizard as follows.
To watch a video about how to add your domain, see Office 365: Adding a Registered Domain
Name.
1. On the Admin page, in the left pane, under Management, click Domains, and then click
Add a domain.
2. On the Add a domain page, under Specify domain, type the domain name that you
want to add, and then click Next.
3. Follow the steps in the wizard to verify with Office 365 that the domain name you have
added belongs to you. For step-by-step directions, see Verify a domain at a domain
name registrar.
Tip:
After you add your domain to Office 365, you can change the default domain for new
email addresses. For more information, see Change the default domain name. You can
also update your own email address (which is also your user ID) to use your custom
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domain name instead of the onmicrosoft.com domain. For more information about
working with user accounts in Office 365, see Create or edit users.
Important
After you add and verify your domain, to complete the process so that you can use your domain
in Office 365, you must update your name server records, the DNS records that direct your
domain traffic, for your Office 365 account. After you switch your name server records, Office 365
hosts all DNS records for your domain and automatically creates the required records for
services, such as email and Lync Online.
Need detailed instructions for changing the domain name server records on popular domain
registrar websites? If youve just completed the Add a domain wizard, click Change name
server. Otherwise, see Change name server records at a domain registrar.
To check the status of your domain, on the Domains page, select the domain, and then, on the
Domain properties page, click Troubleshoot domain.
If you have any problems, see Troubleshoot issues after changing your domain name. If your
changes still arent working properly, see Get support for Office 365.
See Also
Change name server records at a domain registrar
Move your email to Office 365 and keep your current public-
facing website
When you sign up for Microsoft Office 365 for professionals and small businesses, you may want
to move the email on your domain to Office 365, but continue to host your public-facing website
with your current hosting provider. In this topic, we walk you through the process for doing this.
Because each hosting provider is a little different, you may need to contact your current provider
for additional help.

Set up email accounts and website redirection
Update your domain name server records to point to Office 365

Before you add your domain name to Office 365, keep in mind the following.
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usually takes about 15 minutes but can take up to 72 hours.

To add your domain to Office 365 but keep your website at its current hosting provider, instead of
creating and hosting a new public-facing website with Office 365, you have to create a DNS A
record in Office 365 that points to the IP address for your website, for example, 172.16.140.1.
Dont know your IP address? Contact your current hosting provider and explain that you need the
IP address for your website to create an A record to route customers there. Then add your
domain name in Office 365.
To watch a video about adding your domain and continuing to host your website with another
provider, see Adding a Domain Name with a Public Website to Office 365 for Professionals and
Small Businesses.
Add a domain.
name registrar.
4. After your domain is verified, click Cancel in the Add a domain wizard. Dont continue to
the page where you update your name server records to point to Office 365 name
servers. Youll do this later.
At this point, your domain name has been added to Office 365 but you havent updated your
domain name server records, so email messages, website traffic, and other network traffic for
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your domain are still routed to your current hosting provider. Before you change the name server
records, set up your email accounts and website redirection as described in the next section.
Set up email accounts and website redirection

Add user accounts and email addresses, and set up the A record redirection for your website by
doing the following.
1. Add user accounts and email addresses: Create Office 365 email addresses with your
domain name for your users (such as ellenadams@contoso.com) so that your users
wont lose email messages when you update the domain name server records to point to
Office 365. You can also update your own email address (which is also your user ID) to
use your custom domain name instead of the onmicrosoft.com domain. For more
information about working with user accounts in Office 365, see Create or edit users.
Tip:
After you add your domain to Office 365, you can change the default domain for
new email addresses. For more information, see Change the default domain
name.
2. Set up the A record for redirection: Create the A record to redirect traffic to your
website on the DNS manager tab, using the IP address that you got from your current
hosting provider.
We recommend that you also create a CNAME record to help make sure that your
customers will find your website whether or not they include www together with your
domain name. For detailed steps about adding these DNS records in Office 365, see
Update DNS records to keep your website with your current hosting provider.
Update your domain name server records to point to Office 365

Now that youve got email accounts and website redirection set up, you can update your domain
name server records to point to Office 365. By setting up email addresses and the A record
ahead of time, as described in the previous section, your users will have email accounts that use
your custom domain address, and your website will still be available at your current website
hosting provider after you change the name server records.
Caution:
When you change your domains name server records as described here, you change
the destination of domain services, such as email, to point to Office 365. Remember: if
youre already using your custom domain for email outside of Office 365, make sure that
you have created Office 365 email addresses with the domain name for your users (such
as ellenadams@contoso.com) so that they wont lose email messages when you update
the domain name server records to point to Office 365.
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2. Click the domain name that youd like to edit.
3. Click Troubleshoot domain.
4. Select the first option, and then click Next.
5. Follow the steps provided on the page to update your name server records. For more
information about changing name server records, see Change name server records at a
domain registrar.
After youve updated your name server records, email will begin to be routed to Office 365, but
traffic to your website address will continue to go to your current hosting provider.
See Also
Update DNS records to keep your website with your current hosting provider
Add your domain to Office 365 without redirecting your name

server records to Office 365
Typically, when small business owners add their domain to Microsoft Office 365 for professionals
and small businesses, they update the name server records for their domain name to point to
Office 365-hosted name servers so Office 365 manages their DNS records. Office 365 then
creates all the DNS records that are required for the domain name to work with each service,
such as Microsoft Exchange Online, Lync Online, and SharePoint Online. This simplifies the
process of setting up Office 365.
However, if you want to use your domain name with Office 365 without redirecting your name
server records to Office 365, you need to configure the required DNS records yourself, using the
information in this article.
Important
This workaround is provided for customers who cant add their domain name to Office 365 for the
following reasons:
The customers are under restrictions enforced by their domain registrar.
The customers have specific technical needs that require them to continue to host their DNS with
their current provider.
These steps are intended for advanced users who are familiar with managing DNS. When you
configure Office 365 services without redirecting your name server records to the Office 365
name servers, there are limitations on your Office 365 services. For more information, see
Limitations in Office 365 services when Office 365 doesnt host your DNS.
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Add and verify your domain
Add the required DNS records for Office 365 services
Learn about the limitations in Office 365 services when Office 365 doesnt host your DNS

Before you add your domain name, keep in mind the following.
usually takes about 15 minutes but can take up to 72 hours.
Add and verify your domain

To add a custom domain to Office 365, use the Add domain wizard as follows.
Add a domain.
name registrar.
4. After your domain is verified, click Cancel in the Add a domain wizard. Dont continue to
the page where you update your name server records to point to Office 365 name
servers. Instead, configure the DNS records in the Office 365 DNS manager to set up
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your Office 365 services, as described in the following section.
Tip:
After you add your domain to Office 365, you can change the default domain for new
email addresses. For more information, see Change the default domain name. You can
also update your own email address (which is also your user ID) to use your custom
domain name instead of the onmicrosoft.com domain. For more information about
working with user accounts in Office 365, see Create or edit users.
To check the status of your domain, on the Domains page, select the domain, and then, on the
Domain properties page, click Troubleshoot domain.
If you have any problems, see Troubleshoot issues after changing your domain name. If your
changes still arent working properly, see Get support for Office 365.
Add the required DNS records for Office 365 services

You configure your domain to work with Office 365 services by adding the required DNS records
at your DNS hosting provider. This might be your domain name registrar or another hosting
provider where you manage your DNS records.
First, get the information youll need to create the DNS records by viewing the DNS records in
Office 365, and then, at your hosting provider, create the DNS records.
2. On the Domains page, click the domain name that you just added to Office 365.
3. On the DNS manager tab, note the DNS records for Exchange Online, SharePoint
Online, and Lync Online.
Note:
The DNS manager tab also lists DNS records for Office 365 that you cannot edit
or remove.
4. Create the DNS records for Office 365 services at your DNS hosting provider, which
might be your domain name registrar. Sign in to your current DNS hosting provider and,
using the information on the DNS manager tab as a guide, create the same DNS
records.
Use the following guidance to help you create the DNS records.
Service Required DNS records Purpose
Exchange Online MX record Configures email routing.
Exchange Online CNAME record Autodiscover record that is

used to help users easily set up
a connection between
Exchange Online and users
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Service Required DNS records Purpose
Outlook desktop client or a
mobile email client.
Exchange Online TXT/SPF record Specifies that outlook.com, the

domain used by the Office 365
mail servers, is authorized to
send mail on behalf of your
domain. Create this SPF record
to help prevent your outbound
mail from being flagged as
spam.
Lync Online SRV record Helps enable federation with

other instant messaging
services such as Windows Live
or Yahoo!.
Lync Online CNAME record Autodiscover record that is

a connection between the Lync
desktop client and Lync Online.
Lync Online CNAME record Autodiscover record that is

a connection between the Lync
mobile client and Lync Online.
SharePoint Online A record Routes traffic to your public-

facing SharePoint Online
website.
SharePoint Online www CNAME record Routes traffic to your public-

facing SharePoint Online
website.
For more information about the SharePoint Online records, see Use a custom domain name for
your SharePoint Online public-facing website address.
After you complete these steps and after the DNS records have propagated through the DNS
system, your domain is ready to use with Office 365 services.
Limitations in Office 365 services when Office 365 doesnt host your DNS
If you add your domain name to Office 365 without redirecting your name server records to
Office 365, consider the following:
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SharePoint Online: If you enable SharePoint Online to host your public website, the DNS
records that are required to route traffic to SharePoint Online wont be created automatically
by Office 365. You have to manually create those DNS records at your DNS provider, as
described in this article, because Office 365 isnt hosting the DNS records for your domain.
Domains troubleshooting tool: Because you didnt configure your name server records to
point to Office 365 name servers, the Office 365 domains troubleshooting wizard will always
report that your name server records are incorrect. You can disregard this warning because
you have manually created the DNS records for each of your services.
DNS manager: Microsoft Office 365 for professionals and small businesses provides DNS
management tools that you can use to add custom DNS records. However, if you create, or
have already created, custom records by using this tool, because the name server records for
your domain dont point to Office 365, the custom records wont work. You must create, or
recreate, any custom records by using your current DNS hosting provider.
Future Office 365 updates: When we add new services to Office 365, we wont be able to
automatically add the DNS records that are required to enable the services to work on your
domain. To use the services, you must manually add the DNS records at your DNS hosting
provider.
See Also
DNS basics
Domains are managed by using a worldwide system of domain registrars and databases. The
Domain Name System (DNS) provides a mapping between human-readable computer
hostnames and the IP addresses used by networking equipment. An understanding of DNS and
domain registrar basics will help administrators manage domains in Microsoft Office 365 for
professionals and small businesses.
Also, its helpful to have a basic understanding of DNS and the difference between domain
registrars and domain hosting services. Understanding these terms can help you understand how
to register and manage domains. Get a quick overview by reading the summary in Domain Name
Registration and DNS Hosting Services.

Learn about domain names
Understand DNS record types and functions
Domain names
Domain names are used in URLs and email addresses. Domain names are constructed in levels.
For example, mail.contoso.com is a domain name with the following three levels:
116
.com is the top-level domain
contoso is the second-level domain
mail is the third-level domain
Note:
Sometimes third-level domains are used to designate webpages that serve specific
functions, such as blog.contoso.com.
For more information, see Work with domain names and DNS records in Office 365.
Understand DNS record types and functions

DNS records are used to direct traffic to and from your domain. These records associate a
domain name with a specific IP address. The following table describes frequently used DNS
records and their functions.
Name server record Identifies which name servers are the

authoritative name servers for a specific
domain. DNS information can be cached in
several name servers for a period of time, but
when the cache expires, non-authoritative
name servers contact the authoritative name
server for updated information about a domain.
A record (address record) Associates a domain name with an IP address.
CNAME (Alias or canonical name) record Specifies that the domain name is an alias of
another canonical domain name. When a name
server looks up a domain and finds a CNAME
record, it replaces the first domain name with
the CNAME and then looks up the new name.
MX (mail exchanger) record Identifies the server to which email is directed.

It also contains a priority field so that mail can
be directed to multiple servers in a prescribed
order.
SPF (sender policy framework) An email validation system designed to help

prevent email spoofing and phishing.
SRV (service record) Specifies information about available services.

SRV records are used by Lync Online and
Exchange Online to coordinate the flow of
information between Office 365 services.
TTL (time-to-live) The amount of time that a DNS record is

retained or cached by a name server or other
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servers before the server does another lookup
on the authoritative name server. You use this
to control the number of queries made to a
given name server.
See Also

To add a domain name to Microsoft Office 365 for professionals and small businesses, you, as an
administrator, must own a domain and change some of the DNS records for your domain. If you
dont already own a domain name, you can buy one from a domain name registrar.
Your domain name registrar usually, but not always, manages the DNS records for your domain.
If your registrar doesnt manage your DNS records, youll need to locate your DNS service
provider. If you dont recall the domain name registrar where you registered your domain, follow
the steps provided here to locate the correct registrar.
Important:
If youre moving a domain from Office Live Small Business, do not follow the instructions
here. Instead, see the information at the Office Live Small Business to Office 365
Transition Center.

Locate your domain name registrar
Locate your DNS service provider
Learn how to buy a domain name
Locate your domain name registrar
1. Open a browser, and then go to the InterNIC search page.

2. In the Whois Search box, type your domain name; for example, contoso.com.
3. Select the Domain option, and then click Submit.
4. On the Whois Search Results page, locate the Registrar entry. This entry lists the
name of the organization that provides registrar service for the domain name that you
entered.
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Locate your DNS service provider
1. Open a browser, and then go to the InterNIC search page.

2. In the Whois Search box, type your domain name; for example, contoso.com.
3. Select the Domain option, and then click Submit.
4. On the Whois Search Results page, locate the first Name Server entry.
5. Copy the name server information that appears after the colon (:), and then paste it into
the Search box at the top of the page. Select Nameserver, and then click Submit.
6. On the Whois Search Results page, locate the Registrar entry. This entry lists the DNS
service provider who owns the name server.
Buy a domain name

When you sign up for Office 365, you are issued a domain name that you can use with the
service, for example, contoso.onmicrosoft.com. But you can also use your own domain name with
Office 365 to personalize your email addresses and instant messaging addresses, or to host a
website. If you dont already have your own domain name, you can easily purchase one online at
a domain name registrar, domain reseller, or even at your current Internet provider.
The following are some common domain registrars:
Go Daddy
Melbourne IT
Network Solutions
Hover
eNom Central
1&1 Internet
Register.com
After you register your domain name, you can sign in to Office 365 and add the domain name to
Office 365.
See Also
DNS basics

If youve tried to add your domain to Microsoft Office 365 for professionals and small businesses
and are running into problems, read on to see if weve addressed your problem. If you still need
help, check out Get help with Office 365.
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Note:
About adding your own domain: When you sign up for Office 365, youre issued a
domain name that has the following format: contoso.onmicrosoft.com. You can continue
to use that initial domain name, or you can add your own custom domain name to
Office 365. For more information, see Add your domain to Office 365.
Get help with one of these errors or issues

Im moving my domain from Office Live Small Business and Im confused by the information
here.
I added my domain to Office 365 and now customers cant get to my website.
I made changes to my domain, but Office 365 doesnt show the changes yet.
I added a domain, verified it, and updated the name server records on my domain registrar
site. Why arent new email accounts getting mail yet?
I cant verify my domain name. How can I find out whats wrong?
I added and verified my domain, but the new domain name isnt working for users email
addresses.
Im moving my domain from Office Live Small Business and Im confused

by the information here.
If youre transitioning from Office Live Small Business, you need to take different steps to move
your domain to Office 365 than people who are adding their domains from other providers. For
assistance, see the information at the Office Live Small Business to Office 365 Transition Center.
I added my domain to Office 365 and now customers cant get to my

website.
When you add your domain to Office 365, you can keep your website with your current hosting
provider but you must take some extra steps to help make sure customers can still get to your
website. For more information, see Update DNS records to keep your website with your current
hosting provider.
I made changes to my domain, but Office 365 doesnt show the changes
yet.
Because of the way updates move through the domain name system (DNS), it can take up to 72
hours before the changes you make at a domain registrar or hosting provider fully propagate
through the Internet and you can begin using your domain name with your services.
In addition, the edits that you make at the domain registrar must be exactly correct. If you go back
to correct an error, it may take several days for the updated setting to appear on your Office 365
site.
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How long will it take? It depends in part on the time to live (TTL) setting youve specified for the
DNS record that you are replacing or updating. Until the TTL expires, Internet servers that have
cached the previous data wont query the authoritative name server to request the new value.
In addition, make sure that youve updated your name server records in addition to adding and
verifying your domain with Office 365. Office 365 cant make the necessary changes to your DNS
records to configure email and other services until youve redirected your DNS hosting to
Office 365.
I added a domain, verified it, and updated the name server records on my
domain registrar site. Why arent new email accounts getting mail yet?
After you have finished adding or updating DNS records for your domain, it can take up to 72
hours for the changes to take effect. In addition, the settings information must be exactly correct
on the domain registrar site. Double-check your settings, and make sure that youve allowed
enough time for the changed DNS records to propagate through the system.
Are some email messages not getting sent or are you getting NDR (non-delivery report) replies
that look like this? smtp;550 SPF MAIL FROM check failed (PermError)
To get help with tracking down these issues, see this KB article: You cannot send email
messages from Office 365 for a domain that is configured for full redelegation.
I cant verify my domain name. How can I find out whats wrong?
One way to track down issues is to use the domains troubleshooting wizard. To start the wizard,
do the following: In Office 365, on the Admin page, click Domains. Select the domain name that
you want to verify, and then click Troubleshoot.
The troubleshooting wizard asks you for information about where you are in the verification
process, and then provides you with information to help you complete the verification.
I added and verified my domain, but the new domain name isnt working for
existing users email addresses.
If you add your custom domain name to Office 365 after you have already added user accounts
or worked on your Office 365 website, you may have to make updates to use the new domain
name. For example, you will need to change your users accounts to set their email addresses to
use your custom domain. For more information about updating your users email accounts, see
Create or edit users.
See Also
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Use a custom domain name for your SharePoint Online public-
facing website address
You can change your public-facing website on SharePoint Online to use a custom domain name
instead of using the domain name that you chose when you signed up for Microsoft Office 365 for
professionals and small businesses, for example, contoso.sharepoint.com.
Why do this? So customers can access your SharePoint Online website by using a familiar
domain name that you already own or a new domain name that youve chosen and purchased for
your business.
To watch a video about this task, see Assigning a Domain Name to a SharePoint Public Site.
Note:
Be sure to customize your website before you update Office 365 to use your custom
domain name for your SharePoint Online website. Otherwise, customers will see the
sample website that is provided with SharePoint Online.
In this article
Change your SharePoint Online website to use the domain name you want
Prepare to change the domain name for your SharePoint Online website
Change your SharePoint Online website to use the domain name you want
1. If you havent done so already, add your custom domain to Office 365. For more
information, see Add your domain to Office 365.
2. Customize your Office 365 public-facing website by adding your company name, logo,
and business information. For more information, see Customize a public-facing website.
4. Click Change address, and then step through the wizard.
Tips:
If you want to keep your current public-facing website, hosted outside of Office 365, instead
of creating a new public website that uses your domain on SharePoint Online, dont use the
Change address option to point traffic to your SharePoint Online website.
Instead, redirect your website traffic from Office 365 back to the hosting provider where your
website is located. To learn how, see Update DNS records to keep your website with your
current hosting provider.
You can now access your website using your custom domain, for example:
http://www.contoso.com/, instead of your temporary Office 365 domain, for example:
http://contoso.sharepoint.com/.
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Prepare to change the domain name for your SharePoint Online website
When you change your website to use your custom domain name, keep in mind the following.
If you set up Office 365 to use your custom domain name for your SharePoint Online website,
you can easily change the site later to use another custom domain name, or change back to
the original domain name that you used, for example, contoso.sharepoint.com, by using the
Change address option. Or later, you can move the site to be hosted by another third-party
service.
You can only host one public-facing website with your Office 365 account, and you can only
redirect one domain to the website.
You cant use Secure Sockets Layer (SSL) protocol with a website hosted by Office 365.
Some DNS records must be overwritten by Office 365 to change the website to use your
custom domain name. For example, if you have a DNS record named www, Office 365 must
update that record to point to SharePoint Online.
See Also
Update DNS records to keep your website with your current hosting provider
Update DNS records to keep your website with your current

hosting provider
When you add your domain to Microsoft Office 365 for professionals and small businesses, you
can keep your current public-facing website that uses your domain with an outside website
hosting provider instead of hosting your website with Office 365. For example, suppose that you
want to use Office 365 for your email and communications, but you want to continue to host your
website with your current hosting provider.
To route customers to your website after youve added and verified your domain in Office 365,
create a DNS record in Office 365 called an A record that points to the IP address for your
website, for example, 10.0.0.1.
Dont know your IP address? Contact your current hosting provider and explain that you need
your IP address to create an A record to route customers to your website. You may need to make
other changes to your account to help make sure that customers can access your website
correctly. Contact your current hosting provider, explain what youre doing, and follow their
guidance.
For more information about adding and using your domain with Office 365 when you want to keep
your website with your current hosting provider, see Move your email to Office 365 and keep your
current public-facing website.
To route traffic to your website after you add your domain to Office 365, do the following.
1. On the Admin page, in the left pane, under Management, click Domains, and then
select the domain that youd like to edit.
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2. Click Manage DNS, click New, and then choose A (Address).
3. On the Add a DNS record page, type the following:
For Host name or Alias, type @
For IP Address, type the IP address where your website is currently hosted, for
example: 172.16.140.1
4. Click Save.
5. You can also create a CNAME record to help customers find your website. On the DNS
manager tab, click New, and then choose CNAME (Alias).
Note:
Creating a CNAME record is optional, but we recommend it. The CNAME record
helps make sure that customers can find your website whether or not they
include www with your domain name.
6. On the Add a DNS record page, type the following:
For Host name or Alias, type www
For Points to address, type the fully qualified domain name (FQDN) for your
website. For example: contoso.com
7. Click Save.
8. Update your domain name server records to point to Office 365. When your domain
name server records have been updated to point to Office 365, the configuration of your
domain is complete. Email will be routed to Office 365, but traffic to your website address
will continue to go to your current hosting provider. For more information, see Change
name server records at a domain registrar.
See Also
Move your email to Office 365 and keep your current public-facing website
Add or edit custom DNS records in Office 365

After you move your domain to Microsoft Office 365 for professionals and small businesses and
switch your name server records to point to Office 365, you can add custom DNS records for your
domain. You also edit your custom DNS records later if you need to make changes.
Note:
You cant, however, update the DNS records that Office 365 created for you when you
added your domain. These DNS records are listed on the DNS manager table under DNS
records for Microsoft Office 365.
To add or edit DNS records in Office 365, do the following:
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the domain that youd like to edit.
2. Click DNS manager.
To add a DNS record, click New, and then in the drop-down list, choose the type of
record that you want to add, and then provide the information requested: Host name
or Alias and IP Address.
To edit a DNS record, click a DNS record, click Edit, and then make changes to the
information.
4. Click Save.
See Also
DNS basics
Verify a domain
Section Heading
Subsection Heading

If you already own a domain name, you can configure it to work with your Microsoft Office 365 for
professionals and small businesses services. After you configure your domain to work with
Office 365, you can change the destination of domain servicessuch as email and web
hostingto point to Office 365. For more information, see Add your domain to Office 365.
If you already have a domain registered with a domain name registrar, and you want to configure
it to work with Microsoft Office 365 for professionals and small businesses, domain verification is
required to confirm that you own the domain. To verify your domain, you create a DNS record at
the domain name registrar or wherever your DNS is hosted, and then Office 365 uses that record
to confirm that you own the domain.
Notes:
If youre moving a domain from Office Live Small Business, do not follow the instructions here.
Instead, see the information at the Office Live Small Business to Office 365 Transition Center.
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Before you can verify your domain, you must add the domain to Office 365. When youve added a
domain but the domain hasnt yet been verified, the status is Click to verify domain.
You can add and verify a domain name only once. If someone else in your company has already
added and verified a domain name in Office 365, you will receive an error message if you try to
add the same domain again.
If your current DNS hosting provider, which might be your domain name registrar, appears in the
following list, click that link for step-by-step instructions for verifying your domain. You must
complete all the steps to verify your domain in Office 365.
Note:
After you verify your domain, to finish configuring your domain to work with Office 365,
you must change the domains name server settings on your domain name registrar to
the Office 365 primary and secondary name servers. For more information, see Change
Complete these steps

1. Gather your domain information
2. Create a DNS record at your DNS hosting provider
3. Verify your domain with Office 365
Step 1. Gather your domain information

Youll need some information about your domain so that you can create the DNS record that will
be used for verification.
1. In Office 365, in the header, click Admin.

2. Under Management, click Domains. Follow the instructions to add a domain to
Office 365.
Note:
If youve already added a domain to Office 365, on the Domains page, in the list
of domain names, find the domain that you are verifying. In the Status column,
click Click to verify domain.
3. On the Verify domain page, in the See instructions for performing this step with:
drop-down list, choose your DNS hosting provider. If your provider doesnt appear in the
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list, choose General instructions.
4. In the Select a verification method: drop-down list, choose Add a TXT record
(preferred method) or Add an MX record (alternate method).
Not sure which verification method to choose? See Verify your domain by using a TXT
record or an MX record?.
5. From the table, copy or record the Destination or Points to Address information.
You will need this information when you create the new DNS record at your DNS hosting provider
in the next section.
Step 2. Create a DNS record at your DNS hosting provider

Office 365 uses a DNS record that you create at your DNS hosting provider to confirm that you
own the domain. Use the instructions below to create a TXT record (or, if you prefer, an MX
record) for your domain.
Note:
You may notice differences between your DNS hosting providers website and the
website described in these instructions.
To add a TXT record to verify your domain in Office 365, do the following.
1. Sign in to your DNS hosting providers website, and then select the domain that youre
verifying.
2. In the DNS management area for your account, select the option to add a TXT record for
your domain.
3. In the TXT box for the domain, type the following: @
4. In the Fully qualified domain name (FQDN) or Points to box, type or paste the
Destination or Points to Address that you recorded in Step 1. Gather your domain
information.
5. Where it asks for TTL information, type 1 to set TTL to one hour.
6. Save your changes, and then sign out of your domain registrars website.
If you prefer, you can instead create an MX record to verify your domain in Office 365. To create
an MX record to enable Office 365 to verify your domain, do the following.
1. Sign in to your DNS hosting providers website, and then select the domain that youre
verifying.
2. In the DNS management area for your account, select the option to add an MX record for
your domain.
3. In the MX box for the domain, type the following: @
4. In the Fully qualified domain name (FQDN) or Points to box, type or paste the
Destination or Points to Address that you recorded in Step 1. Gather your domain
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information.
5. Where it asks for TTL information, type 1 to set TTL to one hour.
6. Where it asks for a priority (or preference), type a number that is larger than the number
youve specified for existing MX records. This can help prevent the new MX record from
interfering with mail routing for the domain. Instead of a priority, you may see the
following options: Low, Medium, High. In this scenario, choose Low.
7. Save your changes, and then sign out of your domain name registrars website.
After you create either the TXT record or the MX record and sign out of the website, return to
Office 365 to verify the domain.
Note:
Typically it takes about 15 minutes for your changes to take effect. But it can take up to
72 hours for the record that you created to propagate through the DNS system.
Step 3. Verify your domain with Office 365

After the record that you created for your domain has propagated successfully through the DNS
system, do the following to finish verifying your domain with Office 365.

2. Under Management, click Domains.
3. In the Domains list, find the domain that youre verifying, and then, in the Status column,
4. On the Verify domain page, click Verify.
If domain verification succeeds, a dialog box appears to let you know that your
domain has been added to your account.
If domain verification fails, then the changes that you made at the domain registrar
might need more time to propagate. Cancel the verification in Office 365, and return
later to try domain verification again.
Note:
If it has been more than 72 hours since you made the changes to your domain,
sign in to the domain registrars website and verify that you entered the DNS
record information correctly. If you entered the information incorrectly, you must
remove the incorrect record and create a new one with the correct information by
using the procedures in this topic.
5. Click Finish. Your domain status is now listed as Verified in the list of domains.
After youve verified your domain and changed the domains name server settings on your
domain name registrar, you can configure your domain to work with Microsoft Exchange Online,
Lync Online, and SharePoint Online in Office 365.
See Also
128
DNS basics

If you already have a domain registered with eNom Central, and you want to configure it to work
with Microsoft Office 365 for professionals and small businesses, domain verification is required
to confirm that you own the domain. To verify your domain, you create a DNS record at eNom
Central, and then Office 365 uses that record to confirm that you own the domain.
Notes:
If you registered your domain with eNom Central but moved your DNS hosting to another
provider, youll need to create the DNS record where your DNS is now hosted.
domain but the domain hasnt yet been verified, the status is Click to verify domain. For more
information about adding a domain, see Add your domain to Office 365.
added and verified a domain name, you will receive an error message if you try to add the same
domain again.
The following instructions describe how to verify a domain that is registered at the domain
registrar eNom Central. You must complete all of these steps to verify your domain in Office 365.
For general instructions about verifying a domain, see Verify a domain at a domain name
registrar.
Note:

2. Create a DNS record at eNom Central

129
Office 365.
Note:
If you have already added a domain to Office 365, on the Domains page, in the
list of domain names, find the domain that you are verifying. In the Status
column, click Click to verify domain.
Youll need this information when you create the new DNS record at eNom Central in the next
section.
Step 2. Create a DNS record at eNom Central

Office 365 uses a DNS record that you create at eNom Central to confirm that you own the
domain. Use the instructions below to create a TXT record (or, if you prefer, an MX record) for a
domain that is registered at your registrar.
Note:
You may notice differences between eNom Centrals website and the website described
in these instructions.
1. Sign in to your account at eNom Central.

2. In the header, under Domains, click My Domains.
3. On the my domains tab, select the domain name that youre verifying.
4. In the Manage Domain drop-down list, choose Host Records.
5. In the first empty row of the Edit Host Records section, in the Host Name box, type the
following: @
If no empty rows are available in the Edit Host Records section, click new row.
6. In the Record Type box, select TXT.
7. In the Address box in the same row, type or paste your Destination or Points to
Address that you recorded in Step 1. Gather your domain information.
8. Click Save.
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2. In the header, under Domains, click My Domains.
3. On the my domains tab, select the domain name that youre verifying.
4. In the Manage Domain drop-down list, choose Email Settings.
5. In the Service Selection drop-down list, choose User (MX).
6. In the first empty row of the Edit Host Records section, in the Host Name box, type the
following: @
If no empty rows are available in the Edit Host Records section, click new row.
7. In the Address box in the same row, type or paste your Destination or Points to
Address that you recorded in Step 1. Gather your domain information.
8. In the Pref box, type a number that is larger than the number youve specified for existing
MX records. This can help prevent the new MX record from interfering with mail routing
for the domain.
9. Click Save.
After you create either the TXT record or the MX record and sign out of the eNom Central
website, return to Office 365 to verify the domain.
Note:


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Note:
If it has been more than 72 hours since you made the changes to your eNom
Central account, sign in to the eNom Central website and verify that you entered
the DNS record information correctly. If you entered the information incorrectly,
you must remove the incorrect record and create a new one with the correct
information by using the procedures in this topic.
See Also
DNS basics

If you already have a domain registered with Go Daddy, and you want to configure it to work with
Microsoft Office 365 for professionals and small businesses, domain verification is required to
confirm that you own the domain. To verify your domain, you create a DNS record at Go Daddy,
and then Office 365 uses that record to confirm that you own the domain.
Notes:
If you registered your domain with Go Daddy but moved your DNS hosting to another provider,
youll need to create the DNS record where your DNS is now hosted.
domain again.
registrar Go Daddy. You must complete all of these steps to verify your domain in Office 365. For
general instructions about verifying a domain, see Verify a domain at a domain name registrar.
Note:
132
2. Create a DNS record at Go Daddy


Office 365.
Note:
Youll need this information when you create the new DNS record at Go Daddy in the next
section.
Step 2. Create a DNS record at Go Daddy

Office 365 uses a DNS record that you create at Go Daddy to confirm that you own the domain.
Use the instructions below to create a TXT record (or, if you prefer, an MX record) for a domain
that is registered at Go Daddy.
Note:
You may notice differences between Go Daddys website and the website described in
these instructions.
To add a TXT record to verify your domain in Office 365, use the steps in the following table.
Sign in to your account at Go Daddy. 1. On the Go Daddy website, at the top of the
page, find the Username / Customer #
box. Type your user name, and then in the
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Password box, type your password.
2. Click Log In.
Go to your account area. On the far right of the green header bar, click
the black My Accounts tab.
Click the domain name that youre verifying. 1. On the Products tab, at the end of the
DOMAINS row, click Launch.
2. On the Domains page, find the domain
name that youre verifying.
3. Click the domain name. The Domain
Details page opens in a new tab in your
browser.
Go to the page where you can work with your 1. On the Domain Details page, under the
DNS records. DNS Manager section, click Launch (you
may need to scroll down to see the link).
2. The Zone File Editor page opens.
Add your TXT record. 1. Click the Add Record option, which is
under your domain name in the upper left.
Note:
2. When you click Add Record, the Add DNS
This is just used to verify that you own
Record dialog box appears.
your domain. It doesnt affect anything
else. 3. Click the down arrow for the Record type:
box and choose TXT (Text).
For TXT Name:, type the following: @
For Enter Go to Address:, type or
paste the exact information under
Points to address that you copied
down in Step 1. Gather your domain
information.
For TTL:, leave the value set to 1
Hour.
4. Click OK.
Save the new TXT record for your domain in 1. To save your new TXT record, click Save
your zone file. Zone File, a black button in the upper right
of the Zone File Editor page.
2. Click OK.
3. Youll see the Zone File Saved dialog box,
which means it worked and youve created
the TXT record.
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an MX record to enable Office 365 to verify your domain, use the steps in the following table.
2. Click Log In.
browser.
DNS records. DNS Manager section, click Launch (you
may need to scroll down to see the link).
2. The Zone File Editor page opens.
Add your MX record. 1. Click the Add Record option, which is

under your domain name in the upper left.
Note:
2. When you click Add Record, the Add DNS
Record dialog box appears.
else. 3. Click the down arrow for the Record type:
box and choose MX (Mail Exchanger).
For Priority:, choose a number that is
larger than the number youve specified
for existing MX records. This helps
prevent the new record from interfering
with mail routing for the domain.
For Host Name:, type the following: @.
For Enter Go to Address:, type or
paste the exact information that you got
from the table under Points to
address in Step 1. Gather your domain
information.
For TTL:, leave the value set to 1
135
Hour.
4. Click OK.
Save the new MX record for your domain in 1. To save your new MX record, click Save
your zone file. Zone File, a black button in the upper right
of the Zone File Editor page.
2. Click OK.
3. Youll see the Zone File Saved dialog box,
which means it worked and youve created
the MX record.
After you create either the TXT record or the MX record and sign out of the Go Daddy website,
return to Office 365 to verify the domain.
Note:


Note:
If it has been more than 72 hours since you made the changes to your Go Daddy
account, sign in to the Go Daddy website and verify that you entered the DNS
record information correctly. If you entered the information incorrectly, you must
remove the incorrect record and create a new one with the correct information by
using the procedures in this topic.
136
See Also
DNS basics

If you already have a domain registered with Melbourne IT, and you want to configure it to work
to confirm that you own the domain. To verify your domain, you create a DNS record at
Melbourne IT, and then Office 365 uses that record to confirm that you own the domain.
Notes:
If youre moving a domain from Office Live Small Business, do not follow the instructions here.
Instead, see the information at the Office Live Small Business to Office 365 Transition Center.
If you registered your domain with Melbourne IT but moved your DNS hosting to another provider,
youll need to create the DNS verification record where your DNS is now hosted.
domain but the domain hasnt yet been verified yet, the status is Click to verify domain. For
more information about adding a domain, see Add your domain to Office 365.
domain again.
The following instructions describe how to verify a domain when the DNS for that domain is
managed at the domain registrar Melbourne IT. You must complete all of these steps to verify
your domain in Office 365. For general instructions about verifying a domain, see Verify a domain
at a domain name registrar.
Note:

2. Create a DNS record at Melbourne IT
137

Office 365.
Note:
drop-down list, choose Melbourne IT.
(preferred method).
5. Locate the information that youll need when you create the verification record.
a. Under the Task column, go to Step 4, Add your TXT record.
b. Under the Action column for Step 4, go to Step 2, which starts with Under TXT
Records
c. Copy or record the value that is provided for completing the TXT Value field. Youll
use this information when you create the new DNS record at Melbourne IT in the next
section.
Step 2. Create a DNS record at Melbourne IT

Office 365 uses a DNS record that you create at Melbourne IT to confirm that you own the
domain that is registered at Melbourne IT. Not sure which verification method to choose? See
Verify your domain by using a TXT record or an MX record?.
Note:
You may notice differences between Melbourne ITs website and the website described
To add a TXT record to verify your domain in Office 365, use the steps in the following table.
Task Action
1. Sign in to your account at Melbourne IT. 1. On the Melbourne IT website, in the upper-
right corner of the page, click Log In.
On the My Account page, under Log in to
your My Account, type the following:
138
In the My Account Username box,
type your user name.
In the My Account Password box,
type your password.
2. Click Log In.
2. Go to the page where you can manage your On the My Account Console page, under
domains. Manage Domain Names, click Manage
Domain Names.
3. Go to the page where you can work with 1. On the Manage Domain Names page,
your DNS records. select the domain name youre verifying.
2. Above the list of domain names, select
Manage DNS.
3. Next to Manage DNS for selected
domain, click Go.
4. Add your TXT record. 1. On the Managedomain_name / Edit DNS

records page, where domain_name is the
Note:
domain youre verifying, go to the TXT
This record is just used to verify that Records section. You may need to scroll
you own your domain; it doesnt affect down on the page.
anything else.
2. Under TXT Records, type the following
information.
For HOSTNAME, type or paste the
following: @
For TXT VALUE, type or paste the
value that you recorded in Step 1.
Gather your domain information.
3. Click Add. The STATUS for the domain
changes to Published.
5. Check to see if Office 365 can find the TXT 1. Wait at least 15 minutes for the changes to
record you created. take effect across the Internet.
Note:
Typically it takes about 15 minutes
for your changes to take effect. But
it can take up to 72 hours for the
record that you created to
propagate through the DNS
system.
2. Come back to Office 365 to verify that you
own the domain. See Step 3. Verify your
139
domain with Office 365.
If you prefer, you can instead create an MX record to verify your domain in Office 365. The record
will just be used to verify your domain; it wont affect mail flow.
To create an MX record to enable Office 365 to verify your domain, use the steps in the following
table.
Task Action
1. Sign in to your account at Melbourne IT. 3. 1. On the Melbourne IT website, in the

upper-right corner of the page, click Log In.
On the My Account page, under Log in to
your My Account, type the following:
In the My Account Username box,
type your user name.
In the My Account Password box,
type your password.
2. Click Log In.
2. Go to the page where you can manage your On the My Account Console page, under
domains. Manage Domain Names, click Manage
Domain Names.
3. Go to the page where you can work with 1. On the Manage Domain Names page,
your DNS records. select the domain name youre verifying.
2. Above the list of domain names, select
Manage DNS.
3. Next to Manage DNS for selected
domain, click Go.
4. Add your MX record. 1. On the Managedomain_name / Edit DNS

records page, where domain_name is the
Note:
domain youre verifying, go to the MX
This record is just used to verify that Records section. You may need to scroll
you own your domain; it doesnt affect down on the page.
anything else.
2. Under MX Records, type the following
information.
For HOSTNAME, type or paste the
following: @
For ADDRESS, type or paste the value
that you recorded in Step 1. Gather
your domain information.
140
Important:
You must add a trailing period
(.) at the end of the value you
copied (similar to
ms123.contoso.com.).
For PRIORITY, type a number that is
larger than the number youve specified
for existing MX records. This can help
prevent the new MX record from
interfering with mail routing for the
domain.
3. Click Add. The STATUS for the domain
changes to Published.
5. Check to see if Office 365 can find the MX 1. Wait at least 15 minutes for the changes to
record you created. take effect across the Internet.
Note:
Typically it takes about 15 minutes
for your changes to take effect. But
it can take up to 72 hours for the
record that you created to
propagate through the DNS
system.
2. Come back to Office 365 to verify that you
own the domain. See Step 3. Verify your
domain with Office 365.


141
Note:
If it has been more than 72 hours since you made the changes to your
Melbourne IT account, sign in to the Melbourne IT website and verify that you
entered the DNS record information correctly. If you entered the information
incorrectly, you must remove the incorrect record and create a new one with the
correct information by using the procedures in this topic.
domain name registrar, your domain is ready to use with Microsoft Exchange Online, Lync
Online, and SharePoint Online in Office 365.
See Also
DNS basics

If you already have a domain registered with Network Solutions, and you want to configure it to
work with Microsoft Office 365 for professionals and small businesses, domain verification is
required to confirm that you own the domain. To verify your domain, you create a DNS record at
Network Solutions, and then Office 365 uses that record to confirm that you own the domain.
Notes:
If you registered your domain with Network Solutions but moved your DNS hosting to another
provider, youll need to create the DNS record where your DNS is now hosted.
domain again.
registrar Network Solutions. You must complete all of these steps to verify your domain in
Office 365. For general instructions about verifying a domain, see Verify a domain at a domain
name registrar.
Note:
After you verify your domain, to finish configuring your domain to work with Office 365
142

2. Create a DNS record at Network Solutions


Office 365.
Note:
Youll need this information when you create the new record at Network Solutions in the next
section.
Step 2. Create a DNS record at Network Solutions

Office 365 uses a DNS record that you create at Network Solutions to confirm that you own the
domain that is registered at your registrar.
Note:
You may notice differences between the Network Solutions website and the website
described in these instructions.
143
1. Go to Network Solutions and click Manage My Domain Names.
2. Click Log in, and then type your user ID and password.
3. In the Log in to: drop-down list, select Manage My Domain Names, and then click
Login.
4. Select the domain name that youre verifying, and then go to the Domain Names page.
5. On the Domain Names page, click Edit Advanced DNS Records.
6. On the Update Advanced DNS page, under Text (TXT Records), click Edit TXT
Records.
7. In the first empty row, in the Host box, type the following: @
8. In the TTL box, type 3600 to set TTL to one hour.
9. In the Text box, type or paste the Destination or Points to Address that you recorded
in Step 1. Gather your domain information.
10. Click Continue.
11. In the Confirm Your Request dialog box, review the record that you created, and then
click Save Changes.
1. Go to Network Solutions and click Manage My Domain Names.

2. Click Log in, and then type your user ID and password.
3. In the Log in to: drop-down list, select Manage My Domain Names, and then click
Login.
4. Select the domain name that you are verifying, and then go to the Domain Names page.
5. On the Domain Names page, click Edit Advanced DNS Records.
6. On the Update Advanced DNS page, under Mail Servers (MX Records), click Edit MX
Records.
7. In the first empty row, in the Priority box, type a number that is larger than the number
youve specified for existing MX records. This can help prevent the new MX record from
interfering with mail routing for the domain.
8. In the TTL box, type 3600 to set TTL to one hour.
9. In the Mail Server box, type or paste the Destination or Points to Address that you
recorded in Step 1. Gather your domain information.
10. Click Continue.
11. In the Confirm Your Request dialog box, review the record that you created, and then
click Save Changes.
144
Note:


Note:
If it has been more than 72 hours since you made the changes to your Network
Solutions account, sign in to the Network Solutions website and verify that you
See Also
DNS basics
Change name server records at Network Solutions
145
If you already have a domain registered with Register.com, and you want to configure it to work
to confirm that you own the domain. To verify your domain, you create a DNS record at
Register.com, and then Office 365 uses that record to confirm that you own the domain.
Notes:
If you registered your domain with Register.com but moved your DNS hosting to another provider,
youll need to create the DNS record where your DNS is now hosted.
domain again.
registrar Register.com. You must complete all of these steps to verify your domain in Office 365.
For general instructions about verifying a domain, see Verify a domain at a domain name
registrar.
Note:

2. Create a DNS record at Register.com


Office 365.
Note:
146
Youll need this information when you create the new DNS record at Register.com in the next
section.
Step 2. Create a DNS record at Register.com

Office 365 uses a DNS record that you create at Register.com to confirm that you own the
domain that is registered at Register.com.
Note:
You may notice differences between Register.coms website and the website described
1. Sign in to your account at Register.com.

2. On the MY ACCOUNTS tab, click the name of the domain that you are verifying.
3. At the bottom of the page, under Advanced Technical Settings, in the TXT row, click
Edit TXT Records (SPF).
4. On the Add TXT Record page, in the Host Name box, type the following: @
5. In the TXT Record box, type or paste the Destination or Points to Address that you
6. Click Continue.
7. On the Confirm Changes to Domain Alias page, review the DNS record that you
created, and then click Continue.
8. Sign out of the Register.com website.

2. On the MY ACCOUNTS tab, click the name of the domain that youre verifying.
147
3. At the bottom of the page, under Advanced Technical Settings, in the MX row, click
Edit Mail Exchanger Records.
4. On the Add MX Records page, in the Host Name box, type the following: @
5. In the Priority drop-down list, select Low.
6. In the Mail Server box, type or paste the Destination or Points to Address that you
7. Click Continue.
8. On the Confirm Changes to Domain Alias page, review the DNS record that you
created, and then click Continue.
9. Sign out of the Register.com website.
Note:


Note:
If it has been more than 72 hours since you made the changes to your
Register.com account, sign in to the Register.com website and verify that you
148
See Also
DNS basics

If you already have a domain registered with Hover, and you want to configure it to work with
Microsoft Office 365 for professionals and small businesses, domain verification is required to
confirm that you own the domain. To verify your domain, you create a DNS record at Hover, and
then Office 365 uses that record to confirm that you own the domain.
Notes:
If you registered your domain with Hover but moved your DNS hosting to another provider, youll
need to create the DNS record where your DNS is now hosted.
domain again.
After you verify your domain, to finish configuring your domain to work with Office 365, you must
change the domains name server settings on your domain name registrar to the Office 365
primary and secondary name servers. For more information, see Change name server records at
a domain registrar.
registrar Hover. You must complete all of these steps to verify your domain in Office 365. For
general instructions about verifying a domain, see Verify a domain at a domain name registrar.

2. Create a DNS record at Hover

149
Office 365.
Note:
Youll need this information when you create the new DNS record at Hover in the next section.
Step 2. Create a DNS record at Hover

Office 365 uses a DNS record that you create at Hover to confirm that you own the domain. Use
the instructions below to create a TXT record (or, if you prefer, an MX record) for a domain that is
registered at your registrar.
Note:
You may notice differences between the Hover website and the website described in
these instructions.
1. Sign in to your Hover account at Hover,

2. On the List of Domains grid, click the domain name that youre verifying, and then click
the DNS tab.
3. Click Add new.
4. In the Hostname box, type the following: @
5. In the Type box, select TXT.
6. In the Value box, type or paste the Destination or Points to Address that you recorded
in Step 1. Gather your domain information.
7. Click Save.
150
1. Sign in to your Hover account at Hover.
2. On the List of Domains grid, click the domain name that youre verifying, and then click
the DNS tab.
3. Click Add new.
4. In the Hostname box, type the following: @
5. In the Type box, select MX.
6. In the Priority box, type a number that is larger than the number youve specified for
existing MX records. This can help prevent the new MX record from interfering with mail
routing for the domain.
7. In the Mail Host box, type or paste the Destination or Points to Address that you
8. Click Save.
After you create either the TXT record or the MX record and sign out of the Hover website, return
to Office 365 to verify the domain.
Note:


Note:
If it has been more than 72 hours since you made the changes to your Hover
account, sign in to the Hover website and verify that you entered the DNS record
information correctly. If you entered the information incorrectly, you must remove
the incorrect record and create a new one with the correct information by using
151
the procedures in this topic.
See Also
DNS basics

If you already have a domain registered with 1&1 Internet, and you want to configure it to work
to confirm that you own the domain. To verify your domain, you create a DNS record at 1&1
Internet, and then Office 365 uses that record to confirm that you own the domain.
Notes:
If you registered your domain with 1&1 Internet but moved your DNS hosting to another provider,
youll need to create the DNS verification record where your DNS is now hosted.
domain but the domain hasnt yet been verified yet, the status is Click to verify domain. For
more information about adding a domain, see Add your domain to Office 365.
domain again.
The following instructions describe how to verify a domain when the DNS for that domain is
managed at the 1&1 Internet domain registrar. You must complete all of these steps to verify your
domain in Office 365. For general instructions about verifying a domain, see Verify a domain at a
domain name registrar.
Note:

2. Create an MX record at 1&1 Internet
152

Office 365.
Note:
drop-down list, choose 1&1 Internet. If 1&1 Internet doesnt appear in the list, choose
General instructions.
Important:
If 1&1 Internet doesnt appear in the list, follow the instructions in this topic. Dont
follow the general steps that appear on the page when you click General
instructions.
Youll need this information when you create the new MX record at 1&1 Internet in the next
section.
Step 2. Create an MX record at 1&1 Internet

Office 365 uses an MX record that you create at 1&1 Internet to confirm that you own the domain.
This MX record isnt part of your Exchange Online email flow. Its just to let Office 365 make sure
that you own the domain. Use the instructions below to create the record at 1&1 Internet.
Note:
You may notice differences between the 1&1 Internet website and the website described
To add an MXT record to verify your domain in Office 365, use the steps in the following table.
Sign in to your account at 1&1 Internet. 1. On the 1&1 Internet website, on the top line
of the page, click Customer Login.
2. On the CONTROL PANEL page, type your
Customer ID and your password.
3. Click Login.
Go to your domain. 1. In the Domains & Web Space area, click

Domains.
153
2. On the Domains Overview page, in the list
of domains, select the check box next to
the domain you want to verify.
Go to the area where you can add DNS 1. Click DNS in the row of options just above
records. the table of domain names.
2. In the drop-down list, select Edit DNS
Settings.
Add an MX record. On the DNS Settings page, in the Advanced

DNS settings area, create a new MX record.
Note:
1. Look for the first empty MX record field.
This is where youll create your MX record.
It might have an MX 2 / Prio: label, for
else.
example.
2. In the first record field for the new MX
record, type or paste the value that you
wrote down earlier from the Destination or
Points To Address field. This is the
information that you recorded in Step 1.
Gather your domain information.
3. Add to the end of that information
.outlook.com (without the quotes). The
final text in the first field for the MX record
will look something like this, but with your
unique value for the ms portion:
ms13032104.msv1.invalid.outlook.com
4. The second text box (for the same MX
record) is the priority field. In this box, type
a number that is higher than the number for
other MX records you already have. This
will create an MX record that has lower
priority than your other MX records.
For example, if the highest priority you have
for an MX record now is 100, you could set
the new MX records priority to 200.
5. Click OK.
Sign out from the 1&1 Internet website. Click Logout in the upper-right corner of the
page to sign out of your 1&1 Internet account.
After you sign out of the 1&1 Internet website, return to Office 365 to verify the domain.
154
Note:
72 hours for the MX record that you created to propagate through the DNS system.

After the MX record that you created for your domain has propagated successfully through the
DNS system, do the following to finish verifying your domain with Office 365.

If domain verification fails, the changes that you made at the domain registrar might
need more time to propagate. Cancel the verification in Office 365, and return later to
try domain verification again.
Note:
If it has been more than 72 hours since you made the changes to your 1&1
Internet account, sign in to the 1&1 Internet website and verify that you entered
the DNS record information correctly. If you entered the information incorrectly,
you must remove the incorrect record and create a new one with the correct
information by using the procedures in this topic.
domain name registrar, you can configure your domain to work with Exchange Online, Lync
Online, and SharePoint Online in Office 365.
See Also
DNS basics
Verify your domain by using a TXT record or an MX record?

To verify your domain in Microsoft Office 365 for professionals and small businesses, you create
a DNS record at your DNS hosting provider, and then Office 365 uses that record to confirm that
you own the domain. The DNS record you create can be a TXT record or an MX record. Which
should you choose?
155
If your DNS hosting provider allows you create TXT records, we recommend you use a TXT
record for verification. Why? TXT records are straightforward to create and dont introduce
the possibility of interfering with email delivery if an incorrect value is accidentally entered.
If your DNS hosting provider doesnt allow users to create their own TXT records, go ahead
and create an MX record for verification instead. If the provided steps are carefully followed,
your email delivery wont be affected.
What if your DNS hosting provider doesnt allow you to create TXT records or MX records? If
this is your situation, youll need additional help to verify your domain. Try contacting your
DNS hosting provider for more information. You can also post a question in the Microsoft
Community forum for Office 365 for small business administration. In the forum, other
Office 365 users, as well as Microsoft support administrators, may be able to assist you.
See Also
Change name server records

Section Heading
Subsection Heading

If you already own a domain name, you can add the domain to your Microsoft Office 365 for
professionals and small businesses account. This topic describes the necessary steps for adding
your domain name to Office 365 after Office 365 has verified that you own the domain, so that
you can use the domain with Office 365.
Important:
Transition Center.
To finish adding the domain, you change the domains name server (NS) records on your domain
registrar to the Office 365 primary and secondary name servers. Alternatively, if youre
comfortable with DNS management and you want to set up and manage your Office 365 DNS
records yourself, see Add your domain to Office 365 without redirecting your name server records
to Office 365. For more information about adding your domain to Office 365, see Add your
156
Caution
When you change your domains NS records to point to Office 365, all of the services that are
currently associated with your domainfor example email, websites, blogs, and shopping carts
are affected. If youre using your domain for any of these services, make sure you take the
necessary steps to ensure that this transition does not result in downtime for the services.
If you dont take the necessary additional steps, your users might lose their email access and
your current website might be inaccessible. For more information, see Update DNS records to
keep your website with your current hosting provider.
If your current domain name registrar appears in the following list, click that link for step-by-step
directions for updating NS records for your domain. If your domain registrar is not listed, contact
your domain registrar for more information about changing NS records.
NS record updates may take up to 72 hours to propagate through the DNS system. Your domain
will be ready to use with Office 365 after DNS propagation finishes.
See Also
DNS basics

your eNom Central domain name to Office 365 after Office 365 has verified that you own the
domain, so that you can use the domain with Office 365.
To finish adding the domain, you change the domains name server (NS) records on eNom
Central to the Office 365 primary and secondary name servers. Alternatively, if youre comfortable
with DNS management, and you want to set up and manage your Office 365 DNS records
yourself, see Add your domain to Office 365 without redirecting your name server records to
Office 365. For more information about adding your domain to Office 365, see Add your domain
to Office 365.
Caution
157
The following instructions describe how to change NS records at eNom Central. We provide
detailed instructions for editing NS records at several other domain registrars. See the list thats
included in Change name server records at a domain registrar.
To change your domains NS records at eNom Central, follow these steps.

2. In the header, click Domains, and then click My Domains.
3. On the my domains tab, click the domain name that youre verifying.
4. The Edit DNS Servers page should be displayed.
If the page is not displayed, then on the Manage Domain drop-down list box, click DNS
Server Settings.
5. On the Edit DNS Servers page, select Custom, and then edit Name Server 1 and
Name Server 2 to be ns1.bdm.microsoftonline.com and
ns2.bdm.microsoftonline.com, respectively.
6. Click Save.
7. Click OK.
8. When you see the notification Updated Successfully, sign out of the account.
Your name server update updates may take up to 72 hours to propagate through the DNS
system. Your custom domain will be ready to use with Office 365 after DNS propagation finishes.
See Also
DNS basics

your Go Daddy domain name to Office 365 after Office 365 has verified that you own the domain,
so that you can use the domain with Office 365.
To finish adding the domain, you must change the domains name server (NS) records on Go
Daddy to the Office 365 primary and secondary name servers. Alternatively, if youre comfortable
with DNS management, and you want to set up and manage your Office 365 DNS records
158
yourself, see Add your domain to Office 365 without redirecting your name server records to
Office 365. For more information about adding your domain to Office 365, see Add your domain
to Office 365.
Caution
When you change your domains NS records to point to Office 365, all the services that are
currently associated with your domainfor example, email, websites, blogs, and shopping
cartsare affected. If youre using your domain for any of these services, make sure you take the
necessary steps to ensure that this transition doesnt result in downtime for these services.
The following instructions describe how to change NS records at Go Daddy. We provide detailed
instructions for editing NS records at several other domain registrars. See the list thats included
in Change name server records at a domain registrar.
To change your domains NS records at Go Daddy, follow these steps.
Task Action
2. Click Log In.
browser.
name server records. Nameservers section, click Set
Nameservers (you may need to scroll
down to see the link).
2. The Set Nameservers page opens.
Change your name server records to point to 1. On the Set Nameservers page, choose
Office 365 name servers. this option: I have specific nameservers
for my domains.
159
2. Now replace the name servers that you
currently have. In the Nameserver1 box,
type (or copy and paste) the following:
ns1.bdm.microsoftonline.com
3. In the Nameserver2 box, type (or copy and
paste) the following:
4. If there are any name server names in
other name server boxes, delete them.
5. Click OK.
Your name server record updates may take up to 72 hours to propagate through the DNS
See Also
DNS basics

your Melbourne IT domain name to Office 365 after Office 365 has verified that you own the
Important:
Transition Center.
To finish adding the domain, you must change the domains name server (NS) records on
Melbourne IT to the Office 365 primary and secondary name servers. Alternatively, if youre
Caution
160
The following instructions describe how to change NS records at Melbourne IT. We provide
To change your domains NS records at Melbourne IT, follow these steps.
1. Sign in to your account at Melbourne IT.

2. On the My Account Console page, under Manage Domain Names, click Manage
Domain Names.
3. On the Manage Domain Names page, in the list of domain names, select the domain
name that you are verifying.
4. Select the Change Nameservers radio button, and then click Go.
If the Change Nameservers radio button is unavailable, you must first cancel DNS
management before you can update the name server records. To cancel DNS, do the
following:
a. On the Manage Domain Names page, click the domain name you are verifying.
b. On the Manage page, under DNS, click Cancel DNS.
c. When the warning message is displayed, click Yes, I am sure.
d. After the DNS management is canceled, return to the Manage page.
5. On the Manage page, under DNS pane, click Redelegate Domain Name.
6. On the name server settings page, remove the existing name servers and edit the
primary and secondary name servers to be ns1.bdm.microsoftonline.com and
ns2.bdm.microsoftonline.com, respectively, and then click Continue.
7. A confirmation message will appear with the details of the updated name servers.
8. Sign out of your Melbourne IT account.
See Also
DNS basics

161
your Network Solutions domain name to Office 365 after Office 365 has verified that you own the
Network Solutions to the Office 365 primary and secondary name servers. Alternatively, if youre
Caution
The following instructions describe how to change NS records at Network Solutions. We provide
To change your domains NS records at Network Solutions, follow these steps.
1. Sign in to your account at Network Solutions by doing the following.

a. Click Log in, and then type your user ID and password.
b. In the Log in to: drop-down list, select Manage All Services, and then click Login.
2. Select the domain name that you are verifying, and then click Domain Name Server
(DNS).
3. On the Domain Names page, edit Name Server 1 and Name Server 2 to be
ns1.bdm.microsoftonline.com and ns2.bdm.microsoftonline.com, respectively, and
then click Continue.
4. In the Confirm Your Changes dialog box, review your domain pointing details, and then
click Apply Changes.
See Also
DNS basics
162
your 1&1 Internet domain name to Office 365 after Office 365 has verified that you own the
To finish adding the domain, you change the domains name server (NS) records on 1&1 Internet
to the Office 365 primary and secondary name servers. Alternatively, if youre comfortable with
DNS management and you want to set up and manage your Office 365 DNS records yourself,
see Add your domain to Office 365 without redirecting your name server records to Office 365.
For more information about adding your domain to Office 365, see Add your domain to Office
365.
Caution
The following instructions describe how to change NS records at Hover. We provide detailed
To change your domains NS records at 1&1 Internet, use the steps in the following table.
Task Action
Sign in to your account at 1&1 Internet. 1. On the 1&1 Internet website, on the top line
of the page, click Customer Login.
2. On the CONTROL PANEL page, type your
Customer ID and password.
3. Click Login.
Go to your domain. 1. In the Domains & Web Space area, click

Domains.
2. On the Domain Overview page, in the list
of domains, select the check box next to
the domain you want to verify.
Go to the area where you can update DNS 1. Click DNS in the row of options just above
records. the table of domain names.
2. In the drop-down list, select Edit DNS
Settings.
163
Choose to update your name server records. On the DNS Settings page, in the Basic DNS
Settings area, youll see a box labeled Name
server. Click the arrow, and select My name
server.
Change your name server records to point to 1. In the Primary name server: box, type the
Office 365. This switches DNS hosting for your following:
domain to Office 365. ns1.bdm.microsoftonline.com
2. In the Secondary name server: drop-down
list, select My secondary name server.
3. In the 1. Secondary name server: box,
type the following:
4. If there are any server names in other
name server boxes, delete them.
5. Click OK. Youll see the message: Process
Successful.
Sign out from the 1&1 Internet website. Click Logout in the upper-right corner of the
page to sign out of your 1&1 account.
See Also
DNS basics

your Register.com domain name to Office 365 after Office 365 has verified that you own the
Register.com to the Office 365 primary and secondary name servers. Alternatively, if youre
164
Caution
necessary steps to ensure that this transition does not result in downtime for the services
The following instructions describe how to change NS records at Register.com. We provide
To change your domains NS records at Register.com, follow these steps.

2. On the MY ACCOUNTS tab, click the name of the domain you are verifying.
3. In the DOMAIN NAME SYSTEM SERVERS (DNS SERVERS) pane, edit the first and
secondary name servers to be ns1.bdm.microsoftonline.com and
ns2.bdm.microsoftonline.com, respectively, and then click Continue.
4. Confirm your changes, and then click Continue.
5. Sign out of the account.
See Also
DNS basics

your Hover domain name to Office 365 after Office 365 has verified that you own the domain, so
that you can use the domain with Office 365.
To finish adding the domain, you change the domains name server (NS) records on Hover to the
Office 365 primary and secondary name servers. Alternatively, if youre comfortable with DNS
management and you want to set up and manage your Office 365 DNS records yourself, see Add
your domain to Office 365 without redirecting your name server records to Office 365. For more
information about adding your domain to Office 365, see Add your domain to Office 365.
165
Caution
The following instructions describe how to change NS records at Hover. We provide detailed
To change your domains NS records at Hover, follow these steps.
1. Sign in to your account at Hover.

2. On the List of Domains grid, click your domain name.
3. Click Edit next to Name Servers.
4. If your domain is locked, you must unlock it before you can add or modify name server
settings.
To unlock your domain, click domain settings, and then, at bottom of the Registry
Records pane, in the Lock Status box, select Unlocked. Click Save.
5. Replace Nameserver 1 with ns1.bdm.microsoftonline.com and Nameserver 2 with
ns2.bdm.microsoftonline.com.
6. Remove any other name servers that are specified, by clicking Delete next to each one.
7. Click Save.
See Also
DNS basics
Subscriptions and billing

Subscriptions and billing
View your bill
166
Pay by invoice
Change licenses or storage space for your
subscription
Try additional offers
Buy a subscription after trying Office 365
Manage licenses
Cancel my subscription
View your bill

As an administrator you can view your Office 365 bill or invoice. Your bill provides information
about your current subscription charges.
Depending on when you purchased your original Office 365 subscription, you may also have the
ability to view billing history and details about your orders, and obtain official PDF invoices.
View my bill
To view your bill, do one of the following:

On the Admin page, under Subscriptions, click Manage, click a subscription name, and
then click View bill.
On the Admin page, under Subscriptions, click Manage, and then click Billing.
View billing history

Go to Admin > Subscriptions > Manage > Billing history.
When you view billing history you can:
See a history of the charges on your account. You can view charges for the current billing
period and previous months.
See all the orders for a given charge in a billing period. An order includes one or more
subscriptions that you have purchased, such as an Office 365 plan or a service, such as
SharePoint Online.
See detailed information about each order, such as the cost of each subscription and the unit
price and number of licenses.
Access the official PDF invoice for your orders.
167
See Also
Pay by invoice
Pay by invoice
Your company can pay for subscriptions by credit card, or you may have the option to receive an
invoice. Depending on your choice of services, you will be billed monthly or annually.
The following provides some additional information about how invoicing works.
If you are invoiced for subscription payments, administrators for your company will receive an
email message that your invoice is ready to view. If you enter a purchase order (PO) number
when you buy subscriptions, the number is included in your invoice for your reference.
Administrators can view the invoice for your companys subscriptions. For more information,
see View your bill.
Payment terms are net due in 30 days. Your invoice will include details about your options for
making a payment.
If a credit check is required as part of the payment process, you will be notified when you
purchase your subscriptions and, if you agree to be contacted, you will receive an email
message that includes more information about applying for credit approval. If you prefer not
to complete a credit check, choose a different payment option when you buy subscriptions.

If you are a Microsoft Office 365 for professionals and small businesses administrator, you can
increase or reduce the number of licenses or the amount of storage space that you bought
originally. The cost for more or fewer licenses or for more or less storage is prorated for the rest
of the subscription term. You have to use the same payment method that you used when you
bought the original licenses. To change the number of licenses or the amount of storage space
for a subscription, follow these steps.
2. On the Billing and subscription management page, click a subscription name.
3. On the Subscription details page, click Change quantity.
4. Follow the steps in the Add licenses wizard to complete your order.
If you paid for the subscription by credit card, any new licenses or storage space that you order
will be available immediately after you receive an order confirmation. If youre invoiced for
subscription payments, you may be asked to complete a credit check. In this scenario, the new
licenses will not be available until the credit check is complete.
See Also
168
If you have a Microsoft Office 365 for professionals and small businesses subscription, its
important to keep your organizations payment information current so that when Office 365
renews your subscription, your service will continue without interruption. For example, if the credit
card that youve been using is reissued and has a new expiration date, make sure to update the
information in Office 365.
Note:
If a subscription was purchased by another administrator at your organization, you wont
be able to update the credit card information for the subscription. If the credit card that
was used to purchase the subscription is about to expire, and the other administrator isnt
able to update the information, you can prevent service interruption by adding a different
credit card for the subscription.
To update credit card information or add a credit card, follow these steps.
1. On the Admin page, on the left pane, under Subscriptions, choose Manage.
2. On the Billing and subscription management page, click a subscription name.
3. On the Subscription details page, under Payment details, click Edit.
4. In the Change payment details wizard, choose a credit card. Or, to add a new credit card,
choose New credit card.
5. Update the information, and then click Next.
See Also
View your bill
Try additional offers

If youre already in trial with a Microsoft Office 365 for professionals and small businesses
subscription, additional subscriptions may be available for you to try.
Note:
You can try additional subscriptions without affecting your current trial.
To try additional subscriptions, follow these steps.
2. On the Purchase subscriptions page, click Trial next to each service that you would
like to purchase.
Note:
If you dont see options to try additional subscriptions, thats because more
subscriptions arent available for you to try at this time.
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3. On the Check out page, click Try now.
4. On the Order receipt page, click Continue.
See Also

If your company already has one or more subscriptions for Microsoft Office 365 for professionals
and small businesses, as an administrator, you can buy additional subscriptions. To buy more
subscriptions, you look through the list of available subscriptions, and then choose one or more to
purchase.
Notes:
The list of subscriptions available for you to purchase depends on the services to which youve
already subscribed.
For more information about buying subscriptions, see Buy subscriptions for your company.
To add subscriptions, follow these steps.
to purchase.
Note:
If you dont see the option to add additional subscriptions in the list, there arent
any subscriptions available for you to add at this time.
out, and then complete the rest of the purchasing wizard to finish buying your
subscriptions.
See Also

After using a trial subscription in Microsoft Office 365 for professionals and small businesses, you
can buy the subscription or choose a different Office 365 service to purchase.
When you buy a subscription for a product you have used in a trial, user accounts created during
your trial subscription are automatically included, although you need to specify how many
licenses you want to buy. If you buy other subscriptionssubscriptions that you have not used in
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a trialyou will need to assign to users licenses for the new subscriptions after you make your
purchase. To learn more about assigning licenses, see Assign a license to a user.
To buy subscriptions after trying Office 365
2. On the Billing and subscription management page, click the trial plan that you want to
buy.
3. On the Subscription details page, click Buy now.
4. On the Customize your order page, type the number of user licenses that you want to
buy, and then click Check out.
5. Complete the rest of the purchasing wizard to finish buying your subscriptions.
As you step through the wizard, be aware of these things:
The company address that you provided when you signed up for the trial is the default
service usage address for your subscriptions. You can edit the service usage address for
subscriptions in your order by doing the following: on the right pane, under Service usage
address, click Edit.
Note:
The service usage address is used to determine your taxes and your data center
location.
If a Microsoft Authorized Partner helped you with this purchasing decision and gave you
advice about Office 365 and you want to associate your subscriptions with the partner in your
order, do the following: in the right pane, under Partner information, click Add.
See Also
Pay by invoice

To purchase services in Microsoft Online Services, you choose one or more subscriptions from
the catalog and then pay for the services by using a credit card or by requesting an invoice. Your
subscriptions are renewed automatically every year. If you like, you can try a subscription first to
see how the service works and then purchase that subscription later, carrying over any data or
configuration you have done while in trial.
Note:
For more information about trying a subscription in Microsoft Online Services, see Try
additional offers.
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Buy a subscription
Learn about payment options
Learn about auto-renew
Buy a subscription
You can buy subscriptions by looking through the list of available services and then choosing one
or more services to purchase.
Note:
If you already have an Office 365 trial, the steps for purchasing a subscription are a little
different. For more information, see Buy a subscription after trying Office 365.
to purchase.
out, and then complete the rest of the purchasing wizard to finish buying your
subscriptions.
Payment options
You can pay for Office 365 services by using a credit card or by requesting an invoice.
Pay by credit card

When you choose to pay by using your credit card, your subscription amount will appear on your
monthly credit card statement.
Make sure you keep your credit card information up to date. For more information, see Update
your credit card information.
Pay by requesting an invoice

Instead of paying by credit card, you can choose to be invoiced for your subscriptions. When you
choose this option, you will receive an email message when your bill is ready to be viewed, and
you can verify the charges before you pay the bill. For more information, see Pay by invoice.
Auto-renew
By default, subscriptions renew automatically each year on the day that you subscribed. Your
subscriptions will continue to renew automatically unless you cancel your subscriptions. For more
information, see Cancel my subscription.
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See Also
Pay by invoice

The availability of services and features in Microsoft Office 365 for professionals and small
businesses varies by country or region. A service, such as Voice over Internet Protocol (VoIP),
may be available in one country or region, and not available in another. Features within a service
can be restricted for legal reasons in certain countries or regions. To see if a service or feature is
available with or without restrictions, look for your country or region on the License restrictions
site.
As an administrator for Microsoft Office 365 for professionals and small businesses, you can
cancel your subscription. Cancellation becomes effective as of the next billing cycle.
You can also reinstate your subscription in one of two ways:
If you decide to reinstate your subscription before your next billing cycle, use the steps in this
topic.
If you want to reinstate your subscription and it is after the next billing cycle, contact Support
by phone within 90 days of cancellation. Find the phone numbers and business hours for
your location.
Important
Take these steps before you cancel your subscription:
Remove domains from Office 365: If you have added your own domain names for your
organization to use with Office 365, you need to remove those domains.
Save your data: After you cancel your subscription, all the data associated with your online
servicesfor example, email and documents on Team sitesis deleted 90 days after
cancellation. If you need any data from any of the Office 365 services, download and save your
files to another location before the next billing cycle when your subscription is canceled.

Reinstate my subscription
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To cancel your subscription, use the steps in the following table.
Sign in to the customer portal. 1. Sign in to Office 365 with your user ID.
Go to the Administration page. 2. In the header, click Admin.
Open the subscription that you are canceling. 3. In the left pane, under Subscriptions, click
Manage.
4. On the Billing and subscription management
page, click Microsoft Office 365 (Plan P1).
Cancel the subscription. 5. On the Subscription details page, click

Cancel this subscription.
6. Note important dates for subscription
expiration and data deletion, and then click
Next.
7. Select the appropriate check box, and then
click Cancel subscription. You can give us
feedback about why you are canceling your
subscription in Additional comments.
Reinstate my subscription
If you followed the previous steps to cancel your subscription, but then you change your mind or
need more time, you can reinstate your subscription before the next billing cycle when your
subscription is canceled. Use the steps in the following table.
Sign in to the customer portal. 1. Sign in to Office 365 with your user ID.
Go to the Administration page. 2. In the header, click Admin.
Open the subscription that you want to 3. In the left pane, under Subscriptions, click
reinstate. Manage.
4. On the Billing and subscription management
page, click Microsoft Office 365 (Plan P1).
Reinstate the subscription. 5. On the Subscription details page, click

Reactivate.
See Also
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Your organization has purchased one or more subscriptions to Microsoft Office 365 for
professionals and small businesses. As an administrator, you can assign licenses to individuals
within your organization to use these subscriptions.
These subscriptions are purchased for a specific period of time. When a subscription expires, the
subscription enters a brief grace period during which administrators receive notification email
messages and see alerts, when they log in to the Office 365 portal, that warn that the subscription
will soon be disabled.
Note:
Administrators can view the status of all subscriptions on the Billing and subscription
management page and confirm which subscriptions have expired.
During this grace period, you can renew the expired subscription, disassociate users from the
expired subscription, or reassign users to a new subscription. Users continue to have access to
the subscription during the grace period.
If you do not renew the subscription, the subscription will soon be disabled; user accounts
assigned to the expired subscription are disabled, and users are unable to access the expired
subscription. However, administrators can still access the service. Users assigned to more than
one subscription can continue to access subscriptions that are still active (have not expired).
Administrators will continue to receive notifications until the expired subscription is removed or
renewed. When a subscription is removed, all data is permanently lost.
See Also
Manage licenses
Contact Support for a billing or subscription issue
Support
Support
Get help with Office 365

View the status of your services
Contact Support for a billing or subscription
issue
Translate a Service Health explanation into my
language
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Prepare for a change to your time zone
Get help with Office 365

When you have a question about Microsoft Office 365 for professionals and small businesses,
you have several options to find the answer you need.
Search the help topics. To do this, type a question or phrase into the search box at the top
of the Help page.
Ask your Office 365 administrator. The person at your company who manages the
installation and maintenance of Office 365 has a lot of knowledge about how Office 365
works. Administrators also have access to additional information and resources if they dont
know the answer to a question. Not sure who your administrator is? Ask your co-workers or
find the person who gave you the instructions to set up or access Office 365.
Read the Office 365 team blog. The Office 365 team writes a blog that highlights new
features and solutions to common issues.
Read and post in the community forum. The community forum is a place where anyone
who uses Office 365 can post a question and others can answer. Before you add your
question, look to see if someone else has already asked it. Many common questions are
already covered.
If you are an Office 365 administrator, for more information about support options see Get
support for Office 365.
See Also

There are many ways that you as an administrator can get help with Microsoft Office 365 for
professionals and small businesses. Various support options are available to you depending on
how your organization purchased Office 365.
If your organization purchased Office 365 directly from Microsoft, you can do the following.
Search the Help articles. The most common questions and tasks are covered in the Help
articles. To search these sources, on the Support overview page, in the Help and
community section, type a question or phrase into the search box.
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Troubleshoot. At the top of the Community home page, click Troubleshooting. Follow the
steps in the troubleshooting tool to find possible solutions for some common issues with
Office 365 and services such as Lync Online or SharePoint Online.
who uses Office 365 can post a question, and others can answer. Before you add your
question, look to see whether someone else has already asked it.
Read the team blog. The Office 365 team writes a blog that highlights new features and
solutions to common issues.
Contact billing and subscription support. To submit a service request or contact a Support
representative by phone, see Contact Support for a billing or subscription issue.
Note:
There is no support by telephone on technical issues for Microsoft Office 365 for
professionals and small businesses.
If your organization did not purchase Office 365 directly from Microsoft, you can do the following.
Contact your Microsoft partner. Although you cannot contact Office 365 Support directly,
for assistance you can contact the Microsoft partner that you identified as a delegated
administrator. To find your partner:
a. In the header, click Admin.
b. In the left pane, under Support, click Overview.
c. On the Support overview page, click Manage your delegated administrators.
Search the Help articles. The most common questions and tasks are covered in the Help
articles. To search these sources, on the Support overview page, in the Help and
community section, type a question or phrase into the search box.
Troubleshoot. At the top of the Community home page, click Troubleshooting. Follow the
steps in the troubleshooting tool to find possible solutions for some common issues with
Office 365 and services such as Lync Online or SharePoint Online.
who uses Office 365 can post a question and others can answer. Before you add your
question, look to see if someone else has already asked it.
Read the team blog. The Office 365 team writes a blog that highlights new features and
solutions to common issues.
Different Help options are available to users. You can learn about those options at Get help with
Office 365.
See Also
Contact Support for a billing or subscription issue

As an administrator for Microsoft Office 365 for professionals and small businesses, you can
obtain assistance from the Office 365 Support team for billing and subscription issues either
online by submitting a service request, or by talking directly to a Support representative by phone.
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To talk with a Support representative by phone, on the Support overview page, click Find
billing and subscription management (non-technical support) phone numbers.
Contact Support by submitting a service request

When you submit a service request, it goes directly to a Support representative.
To create a service request for billing or subscription assistance, do the following:
1. On the Admin page, in the left pane under Support, click Overview.
2. On the Support overview page, click the link in You can contact Support about billing
and subscription (non-technical support) issues.
3. Fill in the required fields in the request, and provide as much additional information as
possible to describe your issue. Attach files as needed, and submit your request.
After you submit your request, you will be contacted by a Support representative by
email.
Also, after you submit a service request, you can do any of the following by clicking a link under
Billing and subscription management service requests summary on the Support overview
page:
Respond to a request from a Support representative for additional information.
View the status of service requests that have previously been submitted.
Add notes and files to an existing service request.
Close the request when your issue has been resolved or you no longer need assistance.
See Also
Translate a Service Health explanation into my language

Service Health provides administrators with a view of the status of all the Microsoft Office 365 for
professionals and small businesses services you are subscribed to and various aspects of a
service, such as Provisioning, Access, and Delivery for Microsoft Exchange Online. The
Service health page provides a snapshot of all service-related events, such as an interruption,
an outage, or a maintenance event, as well as normal operation. You can click on an event to find
out more about it.
For some service events, the information in Details that describes the circumstances is not
translated into your language. In such instances, information has been provided to you as quickly
as possible and could not be translated without delaying updates to the Details.
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If you click on an event on the Service health page and the Details of the event are not provided
in your language (it is in English), it is still possible for you to obtain a translation of the
information.
To obtain a translation of the event description, follow these steps.
1. Go to the translation service at Translator.

2. On the Service health page, copy the text under Details describing the event and paste
it into the translation service where indicated.
3. In Translator, select the language you want the text translated into, and click Translate.
View the status of your services

As an administrator for Microsoft Office 365 for professionals and small businesses, you can view
the status of the services to which you have subscribed, and find out when maintenance is
scheduled for those services on the Service Health Dashboard. The Service Health Dashboard
consists of the Current status page and the Planned maintenance page. These pages display
the following information:
Current availability of each service or tool
Availability of each service or tool for the preceding six days
Details about a service disruption or outage
Planned maintenance periods when a service may be unavailable
Note:
You must be an administrator to see service health information.
The new Service Health Dashboard RSS feed provides you with real-time access to information
about service incidents and planned maintenance events. The RSS feed is updated anytime a
new event is added or an existing event is updated. To subscribe to the RSS feed, go to the
Admin page. In the left pane under Support, click Service Health, and then click the RSS
subscription link on the Service Health Dashboard.

View current or recent history status
View planned maintenance
View current or recent history status

On the Current status page, icons that represent service availability are displayed in the table.
Some of the icons are links to additional information about the status of that service, as well as a
timestamp and the current state of the resolution.
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In the table, under Service, a blue arrow appears next to the name of some (but not all) services
to indicate that the service has component services or features contained within it. You can click
the blue arrow to expand the service and see the components. These components have their own
statuses displayed in the table.

2. On the Admin page, in the left pane, under Support, click Service Health.
3. If the components of a service are not currently displayed, click the blue arrow to display
them.
4. In the table on the Current status page, click an icon in the Today column, or in a
column that represents one of the previous six days, to see details, the date and time
when the event occurred, and progress.
Notes:
Dates and times are captured in Coordinated Universal Time (UTC), and displayed according to
the time zone in your location. Times are converted to Summer Time (Daylight Saving Time) as
appropriate. During the hours when time conversions take place (once in the spring, once in the
fall), the time for an event may appear incorrect by an hour in your location.
In countries or regions that do not practice resetting clocks by the season, administrators may
nevertheless observe times for events in the Service Health Dashboard that appear incorrect if
the data center that serves them is not within their own borders or is also serving other countries
or regions.
Current status icon definitions

Normal service availability
The service is available and has suffered no incidents during the reporting time period.
This icon does not link to additional information.
Service degradation
The service is slow, sluggish, or occasionally unresponsive for brief periods.
Service interruption
The service is not functioning. Users cannot access their email, documents, or
presence information.
Additional information
An incident was active in a previous day. The incident may be resolved or may remain
active. Look at the Today column for the current status.
Normal service restored

An incident was active earlier today, but service has been restored.
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View planned maintenance
You can display details about a planned maintenance event, including its date and time.

2. On the Admin page, in the left pane, under Support, click Planned maintenance.
3. On the Planned maintenance page, click the link in the Status column for the planned
maintenance event for which you want to see additional information.
Prepare for a change to your time zone

If the country or region where your organization or some of your users reside has changed its
policy of recognizing daylight saving time (DST), or changed the local time offset from
Coordinated Universal Time (UTC), you may need to update Windows, Microsoft Exchange,
Microsoft Outlook, or other programs that you use with Microsoft Office 365 for professionals and
small businesses to accommodate these changes.
Even if your time zone hasn't changed, if you interact with other computers or users globally, your
computer needs to be able to do accurate date and time calculations for events elsewhere in the
world.
Installing the time zone updates as soon as possible minimizes the number of Outlook and
Exchange meetings or calendar events that are scheduled during the transition from the old to the
new time and dates.
Step 1: Install the Windows DST update on all client computers

Make sure all client computers have installed the Windows DST update. For more information,
see How to configure daylight saving time for Microsoft Windows operating systems. Consult the
release notes for current issues relating to time zones.
Because the Office 365 authentication system will be updated, all Office 365 client computers
need to be updated or they may experience connectivity issues.
Step 2: Install the Windows DST update on all servers

Update all of your on-premises servers with the Windows DST update. If you are running
Office 365, any servers that interact with the Office 365 authentication system, such as Microsoft
Online Services Directory Synchronization tool or Active Directory Federation Services (AD FS)
2.0, must be updated to ensure uptime.
If you are updating server clusters, make sure you follow the usual process for updating clusters.
You update the passive server first, fail over to the passive server (which becomes active), and
then update the formerly active (now passive) server. For more information on updating server
clusters and high-availability server clusters, see Updating cluster and high-availability servers.
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Step 3: Update Exchange 2003 SP2 and Exchange 2007 SP3 servers with
the latest updates
Install the latest DST update on your Exchange servers. For more information, see CDO time
zone tables.
If you are updating server clusters, again make sure you follow the usual process for updating
clusters. See Updating cluster and high-availability servers.
Step 4: Update Exchange and/or Outlook on all client computers

Check whether and which of your users need to run the Exchange or Outlook time zone tools,
and which tool to run.
This table shows when users should run the Exchange Calendar Tool or the Time Zone Data
Update Tool for Microsoft Office Outlook. Find which version your organizations servers are
running, and then read across to what client programs your users are running.
Organization Version Client Version
Microsoft Office Microsoft Office Microsoft Outlook

Outlook 2003 Outlook 2007 2010
Exchange 2003 on Exchange Calendar Exchange Calendar No action required

premises Tool Tool
or or
Time Zone Data Time Zone Data
Update Tool for Update Tool for
Microsoft Office Microsoft Office
Outlook Outlook
Exchange 2007 on Exchange Calendar Exchange Calendar No action required

premises Tool Tool
or or
Time Zone Data Time Zone Data
Update Tool for Update Tool for
Outlook Outlook
Exchange 2010 on Time Zone Data Time Zone Data No action required
premises Update Tool for Update Tool for
Outlook Outlook
BPOS Standard Time Zone Data Time Zone Data No action required
(Exchange 2007) Update Tool for Update Tool for
Outlook Outlook
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Organization Version Client Version
BPOS Dedicated Time Zone Data Time Zone Data No action required
(Exchange 2010) Update Tool for Update Tool for
Outlook Outlook
Office 365 (Exchange Not supported Time Zone Data No action required
2010) Update Tool for
Microsoft Office
Outlook
Lync Online administration

Lync Online administration
What's new in this release

Lync Online settings summary

The Cumulative Update for Lync Server 2010 January 2012 includes the following changes to
the administration of Lync Online for Microsoft Office 365:
Search for users and filter results You can now search for users by display name, user
name, or phone number. You can also view a filtered list of users according to individual
features that each user is configured to use or not use. For details, see View current Lync
Online settings.
Presence privacy mode You can now change the default privacy settings that affect who
can see your users presence information. For details, see Configure presence privacy mode.
Mobile phone notifications Users can receive notifications from Lync even when Lync isnt
actively running on a users phone. For details, see Configure mobile phone notifications.
Call and conference recording You can now give users the option to record their calls,
including conference calls. For details, see Configure file transfer, audio-video, and recording.
The names of some settings pages in the Lync Online Control Panel, as well as how settings are
grouped within those pages, have also changed in this release. For details, see View current
Lync Online settings.
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With Lync Online, you can stay in touch with colleagues, partners, and customers by using
features such as instant messaging, audio and video conferences, and online meetings. For
details, see Lync Online Unified Communications in the Cloud.
Before setting up Lync Online for everyone in your organization, complete the following
administrator tasks:
Set up Office 365
Plan for Lync Online
Set up Lync Online
Review adoption and training resources
Set up Office 365
Task Description Learn more
Set up Office 365 Set up your own computer by Set up your desktop for Office
installing Lync and the Microsoft 365
Office 365 desktop setup
program.
Set up your own domain Set up the permanent domain Add your domain to Office 365
name name you plan to use for your
Office 365 installation before
making any other configuration
changes.
Add users After setting up your domain User accounts and permissions
name, add user accounts for
everyone in your organization.
Plan for Lync Online
Task Description Lean more
Review Lync Online system Computers running Lync Online Review Lync Online system
requirements must be able to support audio requirements
and video conversations.
Choose audio and video Choose Optimized for Lync Choose audio and video
devices audio devices based on user devices
preference and work location
(for example, an open work
area versus a private office).
Note:
Lync Online does not
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Task Description Lean more
support Internet
Protocol (IP) phones.
Contact an audio conferencing For Lync Online meetings that Contact an audio conferencing
provider and obtain accounts require dial-in access, set up provider
for your users dial-in conferencing accounts
with an audio conferencing
provider for your meeting
organizers.
Set up Lync Online
Review user settings Decide if you want to change Lync Online settings summary
any of the default values for
Lync Online settings.
Set up Lync for mobile devices Set up your environment and Set up Lync for mobile devices
your users for Lync for mobile
devices.
Set up users for dial-in Add the information you Configure dial-in conferencing
conferencing received from your audio
conferencing provider to the
user accounts of your meeting
organizers.
Test your Lync Online Save time and support calls by Test your Lync Online
installation testing Lync Online features installation
and audio devices before you
deploy it to everyone in your
organization.
Review adoption and training resources
Review adoption and training Download end-user training Lync Online Adoption and
resources and review online help topics. Training Kit
See Also
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Lync Online settings summary
Lync Online settings are as follows:
Setting Description Default Learn more
File transfer Transfer files using Enabled Configure file transfer,

instant messaging audio-video, and
(IM) recording
Audio and video Conduct audio and Enabled

video conversations
using Lync
Recording Record calls and Enabled

meetings
External Connect with other Disabled Configure external

communications organizations that use communications
Lync and
Communicate with
Windows Live
Messenger users
Dial-in conferencing Telephone access to Not configured Configure dial-in

meetings conferencing
Mobile phone Configure push Microsoft Push Configure mobile

notifications notification services, Notification Service phone notifications
or disable and Apple Push
notifications Notification Service
Presence privacy mode Determine who can Automatically display Configure presence
view a Lync users presence information privacy mode
presence status
Note:
Depending on your location, you may not have access to all features of Lync Online. For
details, see About license restrictions.
View current Lync Online settings

You can view settings for all users or selected users. You can also search, sort, and filter the list
of users.
To view Lync Online settings for all users

1. On the Microsoft Office 365 home page, click Admin.
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2. Under Lync Online, click Manage. The Lync Online Control Panel opens, and the
Overview page displays the current settings for external communications, presence
privacy mode, and mobile phone notifications.
To view Lync Online settings for an individual user

1. In the Lync Online Control Panel, click Users.
2. Click the name of the user whose settings you want to view.
You can also filter, search, and sort the user list, as follows:
To filter users, in the View users box, choose the setting you want to filter for.
To sort users, click on one of the column headings: Display name, User name, or User
location.
To search users, enter a display name, user name, or phone number in the search box at the
top of the list.
Note:
To search or sort all users, make sure the View users box is set to All.

Lync Online now includes support for Lync mobile devices. Users can install Lync on selected
Windows Phone, iPhone, iPad, Android, and Nokia devices. Features supported by Lync mobile
clients include presence, instant messaging (IM), contacts, and the ability join a conference call
by having your audio conferencing provider call the mobile device.
To set up your environment and your users for Lync mobile clients
1. Make sure everyone in your organization has installed the most current desktop version
of Lync. For details, see Update Resource Center for Lync.
2. Review the features supported by each mobile client. For details, see the Mobile Client
Comparison Tables.
3. Test your setup with one or two mobile devices to make sure everything works as
expected.
4. Tell your users how to install Lync on their mobile devices. For details, see Deploying
Mobile Clients.
Configure external communications

The External communications setting allows you to communicate with other organizations that
use Lync Online, and with contacts who use the Windows Live public IM service. External
communication is disabled by default.
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Note:
Windows Live public IM clients support instant messaging (IM), audio, and video
communication with Lync Online.
To configure external communications

1. In the Lync Online Control Panel, click External communications.
2. Click Enable or Disable as appropriate, and then click Yes.
Notes:
You may have to wait for up to 24 hours before any changes take effect.
Public IM connectivity with AOL Instant Messenger (AIM) and Yahoo! Messenger is not
supported.
Lync audio and video conferencing and desktop sharing are not supported with public IM
contacts.
Configure file transfer, audio-video, and recording

By default, the following features are available to Lync Online users:
Sending files to another contact during a Lync instant messaging session
Audio and video conferencing
Recording of calls and meetings
Typically you make changes to these settings for all users, rather than individual users.
To change file transfer, audio-video, or recording settings for all users

2. In the title row of the list of users, check the box next to Display name, and then click
Edit user.
3. On the Bulk edit user settings page, under IM, Audio/Video, and Conferencing, click
Changes requested.
4. Do one or both of the following:
To enable a feature for all users, check the box next to the feature
To disable a feature for all users, leave the box next to the feature unchecked
5. Click Next > Next > Finish.
Configure presence privacy mode

Presence privacy mode provides Lync Online users with greater control over who can see their
presence status, or availability. Possible settings are as follows:
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Automatically display presence information (default) Other Lync Online usersexcept
for those in the External or Blocked privacy relationship groupscan view a persons
presence status.
Display presence information only to a users contacts Only someone in a users
contact listexcept for those in the External or Blocked privacy relationship groupscan
view their presence status.
For details about presence and privacy relationships, see Control access to your presence
information.
To configure the default presence privacy mode setting for everyone in your
organization
1. In the Lync Online Control Panel, click Presence and Notifications.
2. Under Presence privacy mode, review the current setting.
3. To change the current setting, click Edit, click the appropriate choice, and then click Yes.
Note:
If you set the default value of presence privacy mode to Display presence information
only to a users contacts, individual users can override this setting in the Lync options
dialog box.
Configure mobile phone notifications

Users of mobile phones and tablets with Lync installed can receive alerts about incoming and
missed instant messages. Windows Phone 7.5 phones, and the Apple iPhone and iPad, require
the use of a push notification service to deliver these alerts when Lync is not active on the device.
Note:
Push notifications are enabled by default. Individual users can disable push notifications
by setting the appropriate Lync option on their mobile device.
To enable or disable push notifications for all the Windows Phone or Apple devices in
your organization
1. In the Lync Online Control Panel, click Presence and notifications.
2. Under Mobile phone notifications, review the current setting for Notification support.
3. To change the current setting, click Edit.
4. Check or uncheck the box next to the notification service you want to enable or disable,
and then click OK.

Dial-in conferencing provides telephone access to Lync Online meetings for users who cant get
to a computer. Heres how to set it up:
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1. (Optional) Review how dial-in conferencing works.
2. Contact an audio conferencing provider for dial-in numbers, conference codes, and personal
identification numbers, or PINs.
3. Add the dial-in numbers and conference codes to the user settings of your meeting
organizers, conference call leaders, and users of Lync for mobile devices.
4. Provide each user with his or her PIN. The PIN may be required to join the audio portion of
the meeting as a leader, or meeting organizer.
Important:
Users of Lync for mobile devices can join a Lync meeting with a single click only if the
meeting supports dial-in conferencing.

Review how dial-in conferencing works
Contact an audio conferencing provider
Set up dial-in conferencing for a single user
Set up dial-in conferencing for multiple users
Disable a user for dial-in conferencing
Review how dial-in conferencing works

When you set up an account with an audio conferencing provider, you receive a list of dial-in
numbers, and a unique conference code and PIN for each user who schedules or leads
meetings.
After you set up users for dial-in conferencing, they receive an automated email message with the
dial-in numbers and conference code. This information is also automatically added to new online
meeting requests.
However, you still need to send users their dial-in conferencing PIN. The PIN may be required to
join the audio portion of the meeting as the leader, or meeting organizer.
Note:
You are only required to add dial-in information to the accounts user who plan to
schedule or lead online meetings that require telephone access. Unless the meeting
organizer has locked the meeting, anyone who has the dial-in number and conference
code can join the call.

To provide telephone access to Lync Online meetings, you must set up an account with a dial-in
audio conferencing provider. For a list of audio conferencing providers, see the Office 365
Marketplace.
Obtain the following information from your audio conferencing provider:
Toll dial-in numbers, and toll-free numbers if available
190
For each user in your organization who schedules or leads meetings, a conference code and
personal identification number, or PIN
Set up dial-in conferencing for a single user
To set up dial-in conferencing for a single user

1. In the Lync Online Control panel, click Users.
2. Click the name of the user you want to set up for dial-in conferencing.
3. On the Edit user settings page, under Dial-in conferencing, select your audio
conferencing provider.
4. In the Toll number and Toll free number boxes, enter the numbers you received from
the audio conferencing provider. Valid number formats are as follows:
(425) 555-0123
425-555-0123
425 555 0123
1-425-555-0123
(44) (20) 1111 1111
5. In the Passcode box, enter the passcode, or conference code, for this user.
6. Click Next, and then click Finish.
Set up dial-in conferencing for multiple users

You can add or update the dial-in conferencing information for a large number of users by
exporting a list of users, sending it to your audio conferencing provider, and then importing the
updated file.
Export a dial-in conferencing user list
To export a list of all users, or a list of users who arent set up for dial-in conferencing
2. Click Dial-in conferencing, point to Export user list, and then click one of the following:
a. Dial-in conferencing disabled (lists only those who arent set up for dial-in
conferencing)
b. All users
3. Click Save, select a location for the user list, enter a unique file name, and then click
Save again.
4. Forward the file to your audio conferencing provider for updating.
191
To export a list of selected users
2. Check the box next to the name of each user you want to set up for dial-in conferencing.
3. Click Save, select a location for the user list, enter a unique file name, and then click
Save again.
4. Forward the file to your audio conferencing provider for updating.
Import an updated dial-in conferencing user list
To import an updated dial-in conferencing user list

2. Click Dial-in conferencing, and then click Import user configuration file.
3. On the Provision users for dial-in conferencing page, browse to the location of the file
you received from your audio conferencing provider.
4. Select the file, and then click Open.
5. Click Next, and then click Setup.
6. If you encounter errors, click Download error file, and then send the file to your audio
Disable a user for dial-in conferencing

If you no longer want a user to schedule or lead meetings that use dial-in conferencing, you must
delete the dial-in conferencing settings for that user.
To disable individual users for dial-in conferencing

2. Check the box next to the display name of each user you want removed from dial-in
conferencing.
3. Click Dial-in conferencing, point to Disable, and then click Selected users.
4. Click Yes.
To disable all users for dial-in conferencing

2. Click Dial-in conferencing, point to Disable, and then click All users.
3. Click Yes.
See Also
192
You can save time, avoid unnecessary support calls, and increase user satisfaction by testing
your Lync Online installation before setting it up for everyone in your organization.
The requirements for testing Lync Online are as follows:
At least two additional Microsoft Office 365 accounts besides your own for testing purposes.
A computer for each test account. Equip the test computers with a representative sampling of
the communications devices that you use in your organization.
An account with an audio conferencing provider, which is necessary for testing the online
meeting capabilities of Lync Online. For details, see Configure dial-in conferencing.
Set up test accounts
To add two or more test users to your Office 365 installation

1. On the Office 365 portal home page, click Admin.
2. On the Admin home page, under Admin Overview, click Users.
3. On the Users page, click New, and then click User.
4. Under Name, supply the requested information. Disregard the Additional details for
now.
5. Click Next to accept the default license assignments, and then click Finish.
6. Repeat the process until you have the number of test users you want.
Note:
You need at least two test users besides yourself in order to test the online meeting
capabilities of Lync Online.
Set up test computers

Install Lync Online and Office 365 on the test computers using the accounts you created. For
details, see the Office 365 portal Downloads page at
https://portal.microsoftonline.com/download/default.aspx.
Set up dial-in conferencing

To provide telephone access to Lync Online meetings, set up an account with a dial-in audio
conferencing provider. The audio conferencing provider supplies the following information:
Toll dial-in numbers, and toll-free numbers if available
For each user in your organization who schedules or leads meetings, a conference code and
personal identification number (PIN)
After you set up users for dial-in conferencing, they receive an automated email message with the
dial-in numbers and conference code. This information is also automatically added to new online
meeting requests.
193
For details, see Configure dial-in conferencing.
To add dial-in conferencing information to the account of one of your test users
1. In the Lync Online Control panel, click Users.
2. Click the name of the user you want to set up for dial-in conferencing.
3. On the Edit user settings page, under Dial-in conferencing, select your audio
4. In the Toll number and Toll free number boxes, enter the numbers you received from
the audio conferencing provider.
5. In the Passcode box, enter the passcode, or conference code, for this user.
6. Click Next, and then click Finish.
Test Lync Online features and devices

Verify that the major Lync Online features are working as expected by completing the following
tasks:
Category Tasks Learn more
Sign in and sign out Sign in Sign in and sign out

Sign out Troubleshooting Lync Online
Sign in with a specified sign-in errors
presence status
Contacts, presence, and Start an instant Contacts, presence, and instant

instant messaging messaging (IM) session messaging
Send a file to someone in
a IM conversation
Send an instant message
to multiple contacts in the
Contacts list
Manually set presence
status
Search for a contact using
first or last name
Add a contact from the
Search Results box
View a persons contact
card
Person-to-person calls Call someone from your Voice and Video

Contacts list Sharing and Collaboration
194
Category Tasks Learn more
Start an IM session and
then add a Lync call
Add desktop sharing to
your IM and Lync
conversation
Conferencing Schedule an online Meetings

meeting that uses dial-in Sharing and Collaboration
audio conferencing
Join the online meeting
Mute and unmute meeting
participants
Share your desktop
Share an application
Share a PowerPoint
presentation
Upload an attachment to
the meeting
Set up dial-in conferencing so people can join meetings by

phone
With dial-in conferencing, you can add telephone access to Lync Online meetings for users who
cant get to a computer. Heres how to set it up:
1. Contact an audio conferencing provider for dial-in numbers, conference codes, and
personal identification numbers (PIN).
2. Add, change, or remove dial-in conferencing settings for meeting organizers and
conference call leaders.
Important:
Set up dial-in conferencing if youre using Lync on mobile phones or tablets. Mobile Lync
users cant join a meeting with a single click unless the meeting includes dial-in
conferencing.

For phone access to Lync Online meetings, first set up an account with one of the audio
conferencing providers in the Office 365 Marketplace.
The audio conferencing provider gives you:
Local dial-in numbers, and toll-free numbers if available
A passcode (conference code) and PIN for each person who schedules or leads meetings
195
Keep in mind:
When you add the dial-in numbers and passcode to each users account, the information is
automatically added to new Lync Online meeting requests.
You only need to set up dial-in conferencing for users who plan to schedule or lead meetings.
Unless the organizer has locked the meeting, anyone who has the dial-in number and
conference code can join the call.
Add, change, or remove dial-in conferencing settings
Add or change dial-in conferencing settings

1. Go to Admin > Service Settings > Instant messaging and Lync meetings.
2. Under Dial-in conferencing, click Setup or Manage to begin the process.
3. If youre setting up dial-in conferencing for the first time, select your audio conferencing
provider, and then click Next.
4. Follow the on-screen instructions, and then click Finish. Added or changed users receive
email with the phone numbers and passcode.
5. Send each user the PIN you received from the audio conferencing provider. The PIN may
be required to call in as the conference call organizer, or leader.
Remove dial-in conferencing settings for one or more users

2. Under Dial-in conferencing, click Manage.
3. Select the check box next to the name of the users you want to remove.
4. Go to Remove dial-in conferencing > OK > Save > Next > Finish.
See Also
Let Lync Online users communicate outside your organization
Configure online presence

The Online presence setting for Lync Online gives people more control over who can see
whether they are available, in a meeting, or out of the office. For details about Lync presence
and privacy settings, see Controlling access to your presence information.
Choose the default presence setting for everyone in your organization

2. Under Online presence, click Set viewing permissions.
3. Choose the setting you want, and then click Save.
196
Setting Who can view a users presence
Everyone in your company Any Lync Online user who does not
belong to the External or Blocked privacy
group.
Only people on the users Contacts list Anyone in a users Contacts list who does
not belong to the External or Blocked
privacy group.
Individual users can change this setting in
the Lync Online Options dialog box.
See Also
Set up dial-in conferencing so people can join meetings by phone

Lync Online helps people in your organization keep in touch. You can also add people outside
your organization to your list of Lync contacts. Go to Admin > Service Settings > External
communications to turn this feature on or off.
When you turn on External communications, users can add the following types of people to
their Lync Contacts list:
Lync users in other companies that have turned on external communications. All Lync
Online features are available when you IM or do computers calls and desktop sharing with
these users.
Microsoft Messenger public IM service users. Only some features are available:
Available with Microsoft Messenger users Not available with Microsoft Messenger users
Instant messaging Audio and video conversations with three

Person-to-person audio and video calls or more people
Desktop and program sharing
You may have to wait for up to 24 hours for changes to the external communications setting to
take effect.
Adding contacts who use the AOL Instant Messenger (AIM) or Yahoo! Messenger public IM
services isnt supported.
See Also
Set up dial-in conferencing so people can join meetings by phone
197

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Microsoft Office 365 for

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What do you want to do?

View pages in high-contrast mode

Use Alt tags

Use email in Office 365

What do you want to do?

Sign in to Outlook Web App

1. In the header, click Outlook.

Get email from multiple accounts

Connect Office 365 to your Outlook desktop application

What do you want to do?

Add Office 365 to your Outlook desktop application

Set up Outlook to prompt you for an email account

1. If Outlook is running, exit the program.

Software requirements for Office 365

What would you like to learn about?

Supported operating systems and software

Operating systems Web browsers

Windows 7 (32-bit) Windows Internet Explorer 8 and later

Windows 7 (64-bit) Internet Explorer 8 and later

Windows Vista with Service Pack 2 (64-bit) Internet Explorer 8

Windows XP with Service Pack 3 (32-bit) Internet Explorer 8 and later

Windows XP with Service Pack 2 (64-bit) Internet Explorer 8

Mac OS X 10.5, Mac OS X 10.6, or Mac OS X Latest version of Firefox

In addition, Office 365 supports the following Office software:

Software requirements for user services

User service Software requirements

Microsoft Office 365 desktop setup Windows:

SharePoint Online Plan browser support

Microsoft Office Web Apps Plan Office Web Apps

Lync Microsoft Lync 2010 System Requirements

Microsoft Office Professional Plus Microsoft Office Professional Plus 2010

Software requirements for administrative tools

Tool Software requirements

Microsoft SharePoint Online Administration Plan browser support

Lync Online Control Panel Windows:

Change your display language

1. On the header, click My profile.

Change your contact preferences

What do you want to do?

Update your contact information

Choose the type of information that you receive

1. On the header, click My profile.

Add or change your profile photo

1. On the header, click My profile.

Set up and manage users' mobile phones

Set up Office 365

Set up Office 365 for your organization

Step 1: Choose your domain and set up user accounts

Do key tasks 1. Decide if you want your email to use

Solve problems Troubleshoot issues after changing your

Step 2: Set up email

Do key tasks 1. Control settings for Outlook and

Read and plan Videos for Exchange Online Administrators

Solve problems Forum: Getting started with Exchange

Step 3: Set up your team site and documents

Do key tasks 1. Set up your team site:

Read and plan Tracking team work with Office 365

Solve problems Forum: Getting started with SharePoint

Step 4: Set up mobile access

Solve problems Community discussions about mobile