QUESTIONNAIRES

1. How do you come to know about Maruti Suzuki?

a) Magazines b) News Papers c) TV ads d) Friends f) Word Of Mouth

2. Do you know about Maruti Suzuki?

a) Yes b) No

3. What factors influenced you to own Maruti Suzuki?

a) Quality b) Resale Valuec) Mileage d) Brand Image

4. What is your opinion about pricing of Maruti Suzuki?

a) Reasonable b) High c) Too High

5. Do you think Maruti Suzuki is multi-purpose vehicle?

a) Yes b) No

6. Do you think Maruti Suzuki is comfortable to travel?

a) Yes b) No

7. What is your opinion about advertisement and publicity of Maruti Suzuki?

a) Excellent b) Good c) Satisfactory d) Not Satisfactory

8. Do you think Maruti Suzuki advertisement is relevant to the product?

a) Yes b) No

9. How satisfied with after sales service you received for your vehicle?

a) Fully Satisfied b) Satisfied c) Unsatisfied

10.Are you satisfied with the duration of service period?

a) Yes b) No
11. If you are not satisfied with the duration of free services, what is your preferred extension
of service period?

a) 6 months b) 1 Year c)11/2 year

12. What do you think that which brand would be similar to Maruti Suzuki?

a) Tata b) Ford c) Chevrolet d) Volkswagen

13. Do you satisfied with availability Spare parts in Maruti Suzuki?

a) Yes b) No

14. How satisfied are you with overall performance of Maruti Suzuki?

a) Fully Satisfied b) Satisfied c) Unsatisfied

15. Your suggestion for Maruti Suzuki product