STUDENTS SATISFACTION ANALYSIS CLASS SI-38-04 TELKOM UNIVERSITY

LECTURER COURSE ON THE PERFORMANCE OF PHYSICS 2

1Mutia Puspita Oktaviana, 2Nurul Fitriani, 3Agung Widyaprakoso Winardi

FRI-125
1,2,3
Department of Industrial Engineering, Faculty of Industrial Engineering, University of Telkom
1
mutiapuspita27@gmail.com, 2 nurulfitriani39@gmail.com, 3agungw2803@gmail.com

Abstract
The study was conducted on students grade SI-38-04 Telkom University, who had finished the course Physics 2 with a total
sample of 27 people. All activities of the event is the comfort of Physics lecturer 2. Data collection was done by using
questionnaires. The data analysis was conducted by: validity, reliability and conclusion or data verification. Data validation
was done by: perseverance observation and triangulation. Subsequently collected data were processed using SPSS software.

Keyword: SPSS, Quetionnaire, Telkom Univeristy,Physics 2, Validation and Reliabilty Test

1. Introduction
1.1 Background
Technology is always evolving and progressing, in accordance with the times and the development of human
thinking. The use of computer and communication technology as a tool for managing the work that needs to be
very important that the information that is fast, accurate, reliable and quality into something that is very possible
to do. The quality of information that can be used as a tool for decision making. One method that can be done to
get information about the level of service quality and level of student satisfaction with the service they get is by
conducting surveys. Technology is always evolving and progressing, in accordance with the times and the
development of human thinking. The use of computer and communication technology as a tool for managing the
work that needs to be very important that the information that is fast, accurate, reliable and quality into something
that is very possible to do. The quality of information that can be used as a tool for decision making. One method
that can be done to get information about the level of service quality and level of student satisfaction with the
service they get is by conducting surveys.
1.2 Problem Formulation
1. What is the function and purpose of the questionnaire?
2. Whether students are satisfied with the performance of professors of physics 2?
3. Is the data obtained is valid or not?

1.3 Research Objective

Objective research shows the results obtained by the background and problem formulation has been studied.
1. To know and understand about the meaning of the questionnaire as an instrument of counseling the data
gathering process.
2. To find out how satisfied the students against lecturers Fisika2 performance.
3. To determine whether the benefits of the data already in the test is valid or not.
1.4 Limitations of the Research
Contains limit the scope of research issues that research is more focused and does not extend out of the discussion
referred to by author.
1. Samples were subjected to experiments were students SI-38-04 as at least 27 people. Because this subject
specified amount is a maximum of 30 people.
2. Environmental research is located at Telkom University of Bandung regency.
 3. Independent Variables are Student Satisfaction Performance Against Lecturer of Physics 2
1.5 The Benefits of Research
Contain the expected benefits can be gained from research based background, problem formulation, research
objectives and limitation of the study have been studied.
1. Mendapatkan sampel sesuai dengan jumlah yang sudah ditentukan.
2. Untuk bisa mendapatkan nilai yang valid dan real melalui salah satu teknik dari uji validasi dan uji
reliabilitas.
3. Bisa mengetahui seberapa puas mahasiswa Telkom University terhadap kinerja dosen fisika 2.

2. Review of The Literature

Validation Test
Validity comes from the word that have meaning the extent to which the precision and accuracy of a measuring
instrument in doing measuring function (Azwar; 1986). A validation test is used to measure whether or not a
legitimate or valid questionnaires.

Validation Test Technique

1. Total Item Corrected
Validity test used is the item-total correlation coefficients were corrected. According to Kaplan and
Saccuzo (1993: 106): "One item in question is said to be valid and can measure the variables in question
if the validity coefficient value greater than or equal to 0.300". To test the validity of research instruments
in the form score discount levels (ordinal).
2. Product Moment Correlation
The technique used to determine the alignment is Product Moment correlation technique proposed by
Pearson.

Reliability Test
Reliability is a measure that shows that the measuring instruments used in research to treat to have reliability as a
measure, including the measure through the consistency of the measurement results over time if the phenomenon
being measured does not change (Harrison, 2006).
With analysis of the reliability test can be obtained:
A. Knowing how the grains have a question in your questionnaire are related
B. Got a Cronbach's alpha value which is an index of internal consistency of the scale of the overall
measurement.
C. Identifying grains questions in the questionnaire are problematic and should be removed.

Mechanical Test Reliability

1. Mechanical Reliability Alfa Cronbach
Reliability consistency between items (inter-item consistency reliability) is a test of consistency of
respondents' answers to all the items being measured . here is the formula:

2. Spit-Half reliability
Reliability sides-two (spit-half reliability) reflects the correlation between the two parts of the
instrument. Here is the formula:
 3. Re-test reliability
Re-test reliability Test is to test the reliability of the measurement instrument / measurement results
obtained from repeated measurements. Here is the formula :

3. Research Methodology
In this chapter will explain the stages of implementation of the study with the flow chart of the methodology. The
flow diagram illustrates the stages of research methodology to obtain research purposes. Flowchart described using
flowcharts.

4. Data Processing Analysis

In the data processing in the module uses several stages to complete management of this data is Test Validity,
Test Reliability, Successive Interval, and Hypothesis Testing. On Validity, we use Corrected Item-Total order
value is more accurate due to count them one by one to enter the results of rating each statement. In Test Reliability,
we used Cronbach Alpha in order to test the consistency of the answers of the respondents to all items that are
measured by rating each statement enter the result and the total yield rating of all revelation. On Successive
Interval, we submit the results of rating each statement to raise the ordinal measurement scale to the scale of
measurement interval. In Hypothesis Testing, we used bivariate correlation for comparing the performance of
lecturers and student satisfaction in order to determine the relationship between the performance of lecturers and
student satisfaction.

4.1 Recap the Amount of Student Data

Recap the amount of student data generation Information Systems in 2014 were selected for the
sample in this study. Here is a recap of the questionnaire results obtained from respondents who have
been determined:
Information Systems Number of
No
Class Students
1 SI-38-01 45
2 SI-38-02 45
3 SI-38-03 44
4 SI-38-04 37
5 SI-38-05 39
6 SI-38-06 42
7 SI-38-INT 18
Average 38.57142857

4.2 Sampling
Population
The population that we need from this research are student from Information System in 2014 is
270 students to examine the level of student satisfaction with the lecturers of Physic 2.

Sample
On this research, the sample of 10% from the population. So total students are 270 students
multiplied by 10% equals to 27 students.

Cluster Logical
On this research, we need to determine satisfaction of students to the lecturers of Physics 2 to
know how much satisfaction of students to the lecturers of Physics 2.
 Estimated Total Average
On this research, we need to estimate the number of students cluster satisfaction from Information
Systems in 2014. So estimated number of students cluster satisfaction are 38.57142857 or
rounded to 35.6 from the average from the numbers of students.

Total Cluster
On this research, we need to have Number of cluster satisfaction student Information Systems in
2014 the desired force equal to the number of samples divided by the average number of students
to Information Systems in 2014. So the number of clusters required satisfaction is 27 divided by
38.57142857 is 0.7 or rounded to 1.

Cluster Random
On this research, we choose 0.7 or rounded to 1 student from the number of students who have
been selected randomly.

Analysis
From the overall results that FRI-125 must pick SI-38-04 is 1 student that taken by randomly
sample.
4.3 Data Recapitulation Profile of Respondents
5. Gender Category Gender
Male 1
Female 2

Classification Value
Spanning Value Criteria Value Category Value
80< N <=100 A 1
70< N <=80 AB 2
65< N <=70 B 3
65< N <=65 BC 4
50< N <=60 C 5
40< N <=50 D 6
N <=40 E 7

Here is the result of the questionnaire respondents profile data summary "Student Satisfaction

Analysis of the Lecturer of Physics 2" which have been deployed by our group.

No. Category Category

respondent Gender Value Criteria Value
s Gender Value
1 P 78 2 AB 2
2 L 72 1 AB 2
3 L 68 1 B 3
4 P 55 2 C 5
5 L 65 1 BC 4
6 L 56 1 C 5
7 L 85 1 A 1
8 L 54 1 C 5
9 P 78 2 AB 2
10 P 70 2 B 3
11 L 75 1 AB 2
12 L 70 1 B 3
13 L 72 1 AB 2
14 L 66 1 B 3
15 L 77 1 AB 2
16 L 82 1 A 1
17 L 74 1 AB 2
18 L 63 1 BC 4
19 L 52 1 C 5
20 L 58 1 C 5
21 P 80 2 AB 2
22 L 72 1 AB 2
23 P 83 2 A 1
24 P 70 2 B 3
25 P 65 2 BC 4
26 P 83 2 A 1
27 P 75 2 AB 2
 Total 1898
N 27
Maximum 85
Minimum 1
Average 70.2962963
Median 72
Mode 72
Stdev 9.453590343
Variation 89.37037037
-
Skew 0.408277365

4.4 Presentation of Data Processing and Statistics Descriptive Profile of Respondents

4.4.1 Data Processing Using the Frequencies in IBM SPSS 23.0 and Analysis

Output Statistics Student Value

Skewness -0.910714286
Kurtosis -0.790137615

Based on the results of the histogram value of students, namely:

N = 27

Mean = 70.2963

Median = 72
St Deviation = 9.45359
Etc.

Based on calculations from the data skewness and kurtosis, skewness of data / Std Error Skewness is
-0911, while data kurtosis / Std Error kurtosis is -0.79.

Output Statistics Category Gender

Based on the results of the output diagram in addition, the number of male students is better than the
number of female students. The number of male students is 17 students, while the number of female
students is 10 students. Or in percentage, the male students by 63% and 37% female students. In the
diagram on the right result, male students are more dominant than female students.

Output Statistics Category Value Students

Based on the results in the diagram on the right, the result of the number of students who get A are as
many as four students with a percentage of 14.8%, which is getting AB are as many as 10 students with
a percentage of 37%, the gain B is as much as 5 students with a percentage of 18.5%, which BC is
getting as many as three students with a percentage of 11.1%, while the gain C is as much as 5 students
with a percentage of 18.5%. So if you see a table, the value of AB is dominant because it has the largest
number of students.
4.4.2 Data Processing Using the IBM SPSS Descriptive at 23.0 and Analysis

No. Student value Z Value Students

1 78 0.8149
2 72 0.18022
3 68 -0.2429
4 55 -1.61804
5 65 -0.56024
6 56 -1.51226
7 85 1.55536
8 54 -1.72382
9 78 0.8149
10 70 -0.03134
11 75 0.49756
12 70 -0.03134
13 72 0.18022
14 66 -0.45446
15 77 0.70912
16 82 1.23802
17 74 0.39178
18 63 -0.7718
19 52 -1.93538
20 58 -1.3007
21 80 1.02646
22 72 0.18022
23 83 1.3438
24 70 -0.03134
25 65 -0.56024
26 83 1.3438
27 75 0.49756
 Based on the results of processing and presenting data using IBM SPSS, limit its z value is equal to
1.96 until -1.96. Because the results of its z in accordance with the provisions and use a confidence
interval of 95%, it could be inferred results table beside still between z-value because it is still in the
range of 2 until -2.

4.4.3 Presentation of Data Using IBM SPSS 23.0 and Analysis

Histogram

Here are the results of the students' scores histogram diagram:

Therefore, besides the diagram can be assumed to be a normal distribution of data and forming almost
perfect bell.

Pie Chart
 Here are the results pie chart diagram of categories of
gender:
 Bar Chart

Here are the results bar chart diagram of category value:

4.5 Recap Questionnaire Lecturer Performance and Student Satisfaction

Respondents Data Profil for Student Satisfaction

Respondents Data Profil for Lecturer Performance

4.6 Validity Test

Questionnaires Student Satisfaction
Based on the output item-total statistics, if the corrected item-total correlation > = 0.3, then
the value of the coefficient is said to be valid. If we look at the results in addition, the value
corrected item-total correlation > = 0.3, it can be said the value of its coefficient valid.
 Questionnaires Lecturer Satisfaction
Based on the output item-total statistics, if the corrected item-total correlation > = 0.3, then
the value of the coefficient is said to be valid. If we look at the results in addition, the value
corrected item-total correlation > = 0.3, it can be said the value of its coefficient valid.

4.7 Reliability Test

Questionnaires Student Satisfaction
Based on the output reliability statistics Cronbach's Alpha value is valid if it is > 0.6. If we
look at the value of Cronbach's Alpha in addition, the results of the output is 0929, it can be
said coefficient value valid because its value is > 0.6.
 Questionnaires Lecturer Satisfaction
Based on the output reliability statistics, Cronbach's Alpha value is valid if it is > 0.6. If we
look at the value of Cronbach's Alpha in addition, the results of the output is 0936, it can be
said coefficient value valid because its value is > 0.6.

4.8 Hypothesis Test

1. hypothesis
H0: There is no correlation between the performance of lecturers with student satisfaction
H1: There is a relationship between the performance of lecturers and student satisfaction
2. Statistical test: Test Correlation
3. = 0:05
4. Critical Region: Ho is rejected if the significance of the study <= 0:05
5. Decision: Reject Ho because of the significant value of research> = 0:05
6. Conclusion: There is a relationship between the performance of lecturers and student
satisfaction. Results ouput correlations of Student Satisfaction and Performance Lecturer in
SPSS is the same value that is 0721.

6. Conclusions and Suggestions

5.1 Conclusions
According to the above data we can find out by testing the validity of data we took was valid, and of the
reliability test also proved that the data which we take to be real.
5.2 Suggestions
We recommend that you use the proper technique to test the validity and reliability test because it was very
influential to the value that we will be able to later.

7. Bibliography
http://www.spssindonesia.com/2014/01/uji-validitas-product-momen-spss.html
http://setabasri01.blogspot.co.id/2012/04/uji-validitas-dan-reliabilitas-item.html
http://duwiconsultant.blogspot.co.id/2011/11/uji-validitas-kuisioner.html