SANDEEP S PRABHU

#865, 26TH cross, Ananthnagar, Hosur Road, Bangalore 100

sandeep_s_prabhu@yahoo.co.in +91 97 41 770101

Senior Delivery Manager

Customer Success, Prince2 certified Practitioner - Project Manager, 8 career years

A result-oriented professional with 8+ years of enriching experience in diverse fields of application.

Working with a Cloud-based CRM Product (SAAS) that enables Retailers with Analytics based insights
on Customer pattern and probability to effectively run tailor-made Campaigns to enhance business and
stay competitive.

Certified with Project Management tools, have managed complex implementations to successful
transition from Project to BAU. With this visibility, have been increasingly able to contribute to Product
requirements gathering, Product Management and Design.

Consulting, PreSales, Planning, Program Management, Product adoption, Service Delivery are my areas
of focus & strength. Strive for excellence in these areas to constantly ensure Customer Success and
building better long term Relationships. Capable of strategic vision, have been involved in implementing
best practices in the organization I currently work with.

PROFESSIONAL EXPERIENCE

Senior Delivery Manager, Capillary Technologies, Bangalore; Nov 2013 till date

Details:
CapillaryTech delivers comprehensive CRM solutions on a multi-tenant Cloud-based SAAS platform
Have been an integral part of the PreSales, Consulting and Solutioning processes for large prospects
Project planning & monitoring major implementations Clients with outlets in excess of 500
Migration of complex legacy programs
Involved in Product requirement gathering, Product management & Design
Facilitating cross team tasks with Analytics/Integrations/Support conflict resolution and
expectation/escalation management
Managing Service-Delivery for India with a team of 20members

Operations Manager, Capillary Technologies, Bangalore; May 2012 to Nov 2013

Details:
Built the Operations/Delivery team from scratch
Designing and implementing operating framework on guidelines, SLAs, SOPs
Brainstorming process & people requirements and implementation
Carving out an L2 layer between Support and Technology for better troubleshooting
 Design and implementing a ticketing system for task management
Involved in RFP, Pre-Sales and Contract phases

Auditor, EPFO, Bangalore; Aug 2010 to May 2012

Details:
Audit the incoming claims, finalize payments and enable transactions
Tracking of erroneous transactions and reinitiate
Was part of the massive Computerization Project of EPFO, implementing the framework developed
jointly by NIC and Oracle for claim processing and data storage
Involved in constant upgradation feedback for the successfully implemented framework

IT Analyst, IBM India Pvt Ltd, Bangalore; Oct 2009 to Aug 2010

Details:
Remote Infrastructure Management for the Client
Configuration of SAP logon pads, Access requests and referring critical issues to the CIM team
Usage of Active Directory for information management & pushing updates onto client systems

Marine Engineer, The Royal Dutch Shell Shipping, London; Oct 2007 to Oct 2009

Details:
One of just five members of the shipboard Engineer team fully responsible for Operations
Undertook the Planned Maintenance System (PMS) schedule on onboard machinery
Suggested an alternative design for the High Pressure Injection Pump for higher efficiency
Worked with crews of multiple nationalities, enabling me to understand and appreciate the cultural and
professional nuances of different peoples

Intern, Wartsila, Bangalore; Feb 2007 to Aug 2007

Details:
Undertook project work on 5 Diesel Engine powered Alternators totaling a power output of 17MW
Undertook research on Low NOx emission engines
Was awarded Grade-A for the detailed study on Low NOx emission engines

ACADEMIC PROFILE
Education Qualification: Bachelor of Science (B.S.) in Marine Engineering; BITS, Pilani
Schooling Details:
Grade Year Institution %/CGPA
ENGG. 2007 Birla Institute of Technology & Science, Pilani 9.05
10+2 2003 MES Education Society, Bangalore 76
10 2001 Sri Vidya Mandir Education Society, Bangalore 91.36
 EXTRA-CURRICULAR

Sports:
Represented Bangalore at the District level 5000m Running Competition. Long distance runner have
won many golds in 3000m & 1500m

Miscellaneous:
Won the second prize at the International Maritime Organization seminar held for the World Maritime
Day celebrations on PIRACY AND COUNTERMEASURES
Secured First Rank in the State Level Science Talent Examination
Achieved the Governors Award
Elected Batch Cadet Captain in the College.
Holder of Marine Certificate of Competency no. 95Z-10851

Training:
Underwent courses on Personal Safety & Social Responsibility, Personal Survival Techniques, Fire
Prevention & Fire Fighting and Elementary First Aid.

PERSONAL PROFILE

Date of Birth: 9th May 1986

Nationality: Indian
Marital Status: Married
Languages: Hindi, English, Kannada, Konkani

References:

>Mr. Aditya Sah

RPF Commissioner
Regional Office Peenya, EPFO,
Bangalore
Mobile +91 97 42 219542

>Mr. Srinivasan Harvey

Manager, Wartsila
Kennametal India Pvt Ltd,
Bangalore
Mobile +91 98 44 075523