Vision Mission

A peaceful politically mature & morally Promote local autonomy by strengthening

reformed society dedicated to alleviate the the capabilities of the Municipal
less fortunate citizens from the quagmire Government and the Barangay Government
of poverty, and concerned with the providing the necessary basic
protection of the environment and Municipality of Sta. Teresita services to the people and in the process.
conservation of the countrys natural Province of Cagayan Institutionalize peoples participation or
resources. A society that would give more to people empowerment for a self-reliant &
those who have less without lessening those MUNICIPAL CITIZENS CHARTER progressive community having in the
who have more. INFORMATION BILLBOARD atmosphere of peace & order.

RESPONSIBLE MAXIMUM
FRONTLINE SERVICES STEPS/PROCEDURE PERSON (NAME & RESPONSE/ REQUIREMENTS AMOUNT OF FEES, IF
DESIGNATION) WAITING TIME ANY
Application for Mayors 1. Application submits duly Emmanuel A. Crisostomo Application Form
Permit accomplished application License Inspector I None
(Business) form. Verification, Validation 10 minutes (for New applicant)
and one-time assessment of Noli P. Apostol CTC
taxes fees and charges Business Permit Licensing Barangay Clearance
Officer DTI Registration
2. Client pays corresponding Revenue Collection Clerks CDA (for Coops)
taxes, fees and charges and 15 minutes SEC (Corporation)
issuance of other certificates SFO3 Freddie Talbo
such as Zoning, Building, Fire Prevention Officer (For Renewal) Per schedule of tax,
FSIC, Sanitary, etc.... Benito Dalmaceda Jr. CTC fee and charges based
Adm. Aide I Brgy. Clearance on nature of business
Emmanuel Crisostomo Prior Year Mayors Permit
License Inspector-I Zoning Clearance
Rachelle T. Jurado Building Inspection
Sanitary Inspector-I Fire Clearance
Sanitary/Health Clearance
3. Client Claims Mayors Permit Lovellia P. Labsang (Addendum)
Adm. Aide I SSS Clearance
Emmanuel Crisostomo PAGIBIG Clearance
License Inspector I 10minutes Phil health Clearance None

Application Form together with


Application for Motorized Client Submits requirements to
Tricycle Operators Permit MTFRB Secretariat for review
and validation as to
Completeness of documentary
and physical requirements
Client proceeds to BPLO for filling-up
of application form.
Assessment of tax due and
printing of statement of
account including necessary
details of the applicant
Client will proceeds to Treasury
Office
for payment of taxes, fees &
charges
Client proceeds to MTFRB Secrtariat
for the processing of franchise
Client proceeds to the Mayors Office
for the approval, printing and
issuance of Mayors Permit.
Advise client to go back to
MTFRB Secretariat for the
sticker
all documentary requirements,
Official Receipt
Elinor U. Dalmaceda 5 minutes Certificate of Registration/ MTOP = 250.00
Administrative Aide II Updated Official Receipt of Confirmation Fee =
LTO registration, Cedula, 25.00
Ida Rubia T. Amog Barangay Clearance, Verification Fee =
Adm. Aide III TODA Clearance, Drivers License 25.00
Mayors Permit =
200.00
Franchise Fee =
Emmanuel Crisostomo 10 minutes Accomplished Application 350.00
License Inspector I Form Police Clearance =
50.00
Noli P. Apostol Sticker = 50.00, DST =
BPLO 15.00
Total = 965.00
Note: If New Applicant
MTOP Plate = 250.00
Revenue Collection Clerks 5 minutes Accomplished Application None
Form
None
Elinor U. Dalmaceda 10 minutes Accomplished Application
Administrative Aide II Form with O.R.
Ida Rubia T. Amog None
Adm. Aide III
Lovellia P. Labsang Accomplished Application
Adm. Aide I 15 minutes Form, Official Receipt and Duly
accomplished approved
Emmanuel Crisostomo Franchise
License Inspector I None
FRONTLINE STEPS/PROCEDURE RESPONSIBLE PERSON MAX.RESPONSE REQUIREMENTS AMOUNT OF FEES
SERVICES (NAME & DESIGNATION) WAITING TIME Hog Large

Application for Client submit all credentials of large cattle to Revenue Collection 5 mins. Barangay Registration (if not Ante/Post Mortem
Slaughter be butchered for verification Clerks branded) P 25.00 P 60.00
Permit of Large Designated for within the Certificate of Ownership Slaughter Fee
Cattle month P50.00 P 30.00 P 50.00
Client will proceed to the PNP Station for 2 mins. Certificate of Transfer Corral Fee
verification of the animal and its credential PNP on duty P100.00 P 25.00 P 40.00
2mins. Presence of the Seller Miscellaneous Fee
Client will proceed to the Mun. Agriculture Edwin P. Madrid P 15.00 P 30.00
Office for ante-mortem inspection by the Municipal Agriculturist or Updated PPO Permit Market Fee
Veterinarian his authorized AT P 75.00 P 150.00
2 mins. Branding & Transfer
Client will proceed to the BPLO for verification Noli P. Apostol Fee
of compliance BPLO P 97.00
2 mins. DST
Client will proceed to the Mun. Treasurer for Felymar L. Morales P 15.00
recommending approval ICO/Municipal Treasurer
or her authorized
Client will proceed to the Mayors Office for representative 2 mins.
approval
Municipal Mayor or
authorized
representative

Permit to hold Client proceeds to the Mun. Treasury Office to Revenue Collection 2 mins.
Benefit pay corresponding Regulatory Fees Clerks
Dance and Special
permit Client proceed to Mayors Office for the 5 mins.
issuance of the Permit Louvellia P. Labsang
Adm. Aide I
Payment of Real Client proceed to Assessors Office for Pepito Soberano
Property verification of TDs, Cadastral Lots and PIN OIC/Mun. Assessor 5 mins.
Tax
 Client proceed to the Municipal Revenue Collection 5 mins. Latest Tax RPT Receipt As per Provl Tax
Treasury office for payment of RP Clerks Ordinance
Tax, Tax Clearance and TD true copy
(if necessary)
Security RPT Client proceed to Municipal Treasury RCCs 10mins. Latest RPT Receipt Tax Clearance fee P 50.00
Clearance Office for verification, payment of DST P 15.00
fee and printing and issuance of
clearance
NOLI P. APOSTOL 5 mins. Latest O.R and Permit Cert Fee P50.00
Business Tax Client proceed to the BPLO for the Licensing Officer DST P15.00
Clearance for application of business Retirement Buss. tax arrears
the Retirement Revenue Collection 2 mins.
of Business Client proceed to MTO for payment Clerks
of corresponding fees
5 mins. Official Receipt
Client to the BPLO for the issuance of NOLI P. APOSTOL
Tax Licensing Officer
Clearance Certificate
Branding Of Client proceed to the MTO for the Elorde P. MoralesS 10 mins. Barangay Registration of large Branding Fee and other regulatory fees
Large Cattle and branding or transfer of large cattle. Jay B. Tungpalan cattle, Sedula, Mothers P 97.00
issuance of Emergina D. Javier Certificate of ownership of DST- P 15.00 Penalty per year P 20.00
Certificate of Jeaprilyn B. Castaeda large cattle Presence of the Verification Fee
Ownership & Rosita B. De la Cruz seller to sign the Certificate of (transfer) P 50.00 Cash
Transfer. Avelino Q. Orea Transfer. Ticket P150.00/head.
Revenue Collection
Clerks Residents NONE
Client proceed to the MTO for the 3 mins. P 50.00 P 100.00
Payment of the payment Order of payment from the P 30.00 P 60.00
ff: Health-to-Center P 30.00 P 60.00
1. Lab. Services Free Free
CBC Free Free
Urinalysis P 50.00 P 100.00
Focalise P 50.00 P 100.00
Malarial Smear P 50.00 P 100.00
Sputum Exam Free P 450.00
Fasting Blood 3mins.
Sugar
Blood Uri Acid MTO P 300.00 per day
Cholesterol 5 mins. P 500.00 (Day time)
2. Cost of Anti
Rabies

Rental of Mun. P 500.00 (Day time)

Gymnasium MTO 5 Mins. P 1,000.00 (Night time)
1. Caravan Sale
2. Religious
Gathering,
Receptions of
other related
occasion
3. Concert
Medical Registration & Interview of client Midwife on duty 15 mins. None Required None
Consultancy for clinical history & vital sign Order of
payment
Client undergoes medical check-up Dra. Cynthia-Lyn
and be advised of the result. He/ Melchor 15 mins. Family Record
She will be given a prescription MHO

Client will be provided with 15 mins. Prescription

medicine Ela G. Valdiviso
Adm. Aide

Application for Client submits documents for Louvellia P. Labsang 3 mins. Barangay Clearance
Mayors verification Adm. Aide I CTC P 30.00
Clearance Police Clearance P 15.00 DST
RCC 3 mins. Order of Payment DST
Client pays the required fee Student P 30.00 + P 15.00
Louvellia P. Labsang 3 mins. Official Receipt Local P 50.00 + P 15.00
Client returns to the Mayors Office Adm Aide I Abroad P150.00 + P 15.00
for the processing and issuance of
mayors clearance

Application for Clients submits requirements for Engr. James Sustiger 10 mins. Zoning Clearance Certificate
Building Permit assessment and authentication Mun. Engineer Building Plan Signed & sealed
by registered
Client submit a copy of the detailed BFP Personnel 5 mins. Engineer/Architect Detailed
estimate & required document for Estimate & Signed & Sealed by
further review a Civil Engineer 1 set of
RCC 5 mins. building Plan Per Schedule
Client pays Corresponding fees per
assessment Engr. James Sustiger 5 mins. BFP recorded & order of Per Schedule
Mun. Engineer payment
Client proceeds to the Engineering & Staff
Office for the issuance of building Approved Application for his
permit official receipt
Application for Client submits a copy of the detailed BFP 20 mins. 1 set of Electrical Plan
Electrical estimate and required documents for
Permit further review.

RCC 5 mins. BFP recommendation & Per Schedule

Client pays corresponding fees per order of Payment
assessment

Client proceeds to the engineering office Engr. James Sustiger 5 mins. None None
for the issuance of electrical permit. Mun. Engineer
& Staff

Application for Client request for final electrical Engr. James Sustiger 2 mins. None None
final Electrical inspection & advice of the date of Mun. Engineer
Inspection & inspection
Certificate of Engg Fire and Health 2 mins.
Occupancy Client Assist in the inspection process & Office
informed/advised of the result of the
final inspection 3 mins. None None
Engr. James Sustiger
Client returns to the Engineering Office Mun. Engineer
for the issuance of the certificate of
occupancy

Request for
technical Client registers to be interviewed to Edwin P. Madrid 5 mins. None None
Assistance & determine the technical assistance Municipal
extension needed and / or be advised for the Agriculturist
Service on appropriate solution to the problem. & staff
crops,
livestock &
Fishery
Application for Client submits requirements for Thelma M. Mercado 5 mins. 1. 2 copies notarized application form
Locational verification / review and request site OIC/MPDC 2. Land Title (Xerox)
Clearance inspection. & Staff Without Title. Secure the following:
Authority to used land from owner(6
copies)
Deed of Sale(6 copies)
Deed of Donation (6 copies)
3. Tax Declaration
4. Latest payment of Real Property Tax
5. Bldg. Plan sealed and sign by registered
civil Engineer/ Architect
a. Floor Plan
b. Vicinity Map
c. Site Development Plan
d. Detailed Cost Estimate/ Bill of
materials signed and sealed by
registered civil engineer/ Architect

Order of payment

RCC 3 mins. Approved Application & Official Receipts.

Client proceeds to treasury office to Per Schedule
pay the corresponding fee
MPDC 4 hours
Client assist in site inspection and
advised of the result of the inspection
MPDC & Staff 3 mins.
Client returns to the MPDC office for
the issuance of Locational Clearance
Crisis For Financial assistance & referral MSWDO & Staff 10 mins. Barangay Certificate of Indigency, None
Intervention Clients undergoes interview & submits medical certificate / abstract
AIZS requirements for review. Prescription or Death Certificate,
CTC,

Clients wait for the form to be MSWDO & Staff 10 mins. None None
accomplished for processing signature
of MSWDO
5 mins. Application Form None
Clients wait for the referral letter to be
print & signed.

Lolita C.Garcia,CPA
Clients proceeds to the following: Mun. Mayor
Office
Mayors Office for approval Consuelo S.Ildefonso
Mun. Budget Officer
Municipal Budget Office &
Edna S. Manacleng
Adm. Asst. II

Accounting Office Agani Sadag Aquino

Mun. Accountant

Treasury Office for Cash Assistance / Rosalyn G. Pagela None

check release Disbursing Officer - II

For Special Cases

(CICL, Child Abuse - VAWC)
MSWDO / RSW Staff 10 - 15 mins. Police blutter
Victim undergoes interview/
counselling MSWDO Within 2 Medical Certificate
 hours after
Referral to PNP/ MHO the interview

MSWDO Within 8 Birth Certificate if minor

Hours upon
Provision of assistance based receipt of
on the assessed needs of the the case
victim
Issuance of Client undergoes interview for the Nenita B. Tacuboy 2 mins. None None
Certified preparation of the document. Adm. Aide VI
Copies of Marilyn Agustin
Birth, Adm. Aide - I
Marriage and
Death
P50.00
Client proceeds to the treasury office to RCC 5 mins. Order of payment Verification fee
pay the required fee. P15.00 DST

Client return to MCR for the issuance of MCR Staff 5 mins. Order of receipt None
requested certification

Application for Client undergoes interview and present Joel P. Labsang 6 mins. Cedula None
Marriage required documents and waits for the MCR Birth Certificate
License preparation of the documents Nenita B. Tacuboy CenomarPMC Certificate
Adm. Aide VI and Family Planning Cert.
Marilyn Agustin
Adm. Aide I

Client proceeds to the treasury office to RCC 5 mins. None P150.00

pay the required fee.

After Ten (10) days posting: Joel P. Labsang 1 mins. Order of payment None
Clients returns to the MCR office for the Mun. Civil Registrar
issuance of application for marriage
license.
Registration of Client undergoes interview for the Nenita B. Tacuboy 5 mins. For certificate of live birth, None
Birth And preparation of the document Adm. Aide VI marriage contract of parents
Death Marilyn Agustin attendant of birth
Adm. Aide I
Benito Dalmaceda,Jr.
Adm. Aide - I

Client pays the required fee on RCC 5 mins. For certificate of Death, Burial Fee P30.00 - 200
certificate of Death at the treasury office Signature of Embalmer, Cemetery Fee P200/2sq. -500
Signature of MHO meter (Standard size)

None
Clients returns to MCR office for the Joel P. Labsang 5 mins.
issuance of certification of Death Legal MCR Duly signed certificate of
purposes. Nenita B. Tacuboy Death by MHO & the
Adm. Aide VI embalmer, Official Receipt. Processing fee P 100.00
Nenita B. Tacuboy 2 mins. PSA fees P 140.00
BREQS Client fill up application form Adm. Aide VI Issuance of documents applied Collected Birth/Death & Marriage P
Program| Marilyn Agustin every Thursday 140.00
Security of Adm. Aide I CENOMAR P 195.00
Security Paper
@ PSA

R.A 9048 Clients signed the required documents Joel P. Labsang 3 mins. Certificate of live birth, death Filling fee:
(for petition) MCR & Marriage (documents CCE - P 1,000.00
- Change of first name required) CFN - P 3,000.00
- Correction of Clerical error

R.A 10172 Clients signed the required documents Joel P. Labsang 3 mins. Certificate of birth only Filling fee:
(for petition) MCR (documents required) CCE P 3,000.00
- Change of sex/gender
- Correction of clerical error
Annotation of - For legitimation Joel P. Labsang 3mins. Birth (document required) Legitimation fee P1,035.00
civil registry - For acknowledgement MCR Acknowledgement fee P 445.00
documents: Nenita B. Tacuboy Fee P 350.00
Adm. Aide VI
- For R.A 9048 Joel P. Labsang 5mins. Birth / Marriage / Death Fee P 350.00
MCR (document required)
 - For R.A 10172 Joel P. Labsang 5mins. Birth only (document Fee P 350.00
MCR required)
- For R.A 9255 (Affidavit to use Joel P. Labsang 5mins.
the surname of father) MCR Birth only (document
Nenita B. Tacuboy required)
Adm. Aide VI

SERVICE PLEDGE: We, the MUNICIPAL officials of LGU-Sta. Teresita promise to provide prompt and genuine service to our people

Engr. WILMAR O. PUYAOAN RUBEN P. FAGELA JOVEY DG. EDURIA WILLIAM A.LORENZO CONRADO P. TABACO MELCHOR T. PALOR
Vice Mayor SB Member SB Member SB Member SB Member SB Member

REYNALD A. BALDIVISO RUPERTO T. TABIEROS MICHAEL P. MACARUBBO JIMMY G. SOLIVEN JOVY P. TACTAC
SB Member SB Member SB Member SB Member SB Secretary

CONSUELO S. ILDEFONSO MARIVIC T. VIESTA EDWIN P. MADRID DR. CYNTHIA LYN T. MELCHOR JOEL P. LABSANG
Mun. Budget Officer MSWDO Mun. Agriculturist Mun. Health Officer Mun. Civil Registrar

Engr. JAMES G. SUSTIGER FELYMAR L. MORALES PEPITO R. SOBERANO AGANI SADAG A. AQUINO THELMA M. MERCADO
Municipal Engineer ICO/Municipal Treasurer OIC / Mun. Assessor Mun. Accountant OIC/MPDC
 LOLITA C. GARCIA , CPA
Municipal Mayor

FEEDBACK/COMPLAINT MECHANISMS
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